Previous research on groups with diverse membership indicates that they generally exhibit high levels of conflict and experience low levels of cohesion; however, they also tend to outperform their homogeneous counterparts. Based on an extensive review of three research streams-group diversity, group development and collaborative technologies-we develop an integrated model of ongoing team interaction which describes how collaborative technologies can help leverage the positive aspects of diversity while limiting its negative aspects. We then test this model using a longitudinal field experiment involving virtual and collocated teams with differing levels of diversity. We conclude by discussing the results and examining their implications for research and practice.
{"title":"Diversity: Is There More Than Meets The Eye? A Longitudinal Study of the Impact of Technology Support on Teams with Differing Diversity","authors":"L. Chidambaram","doi":"10.1109/HICSS.2005.208","DOIUrl":"https://doi.org/10.1109/HICSS.2005.208","url":null,"abstract":"Previous research on groups with diverse membership indicates that they generally exhibit high levels of conflict and experience low levels of cohesion; however, they also tend to outperform their homogeneous counterparts. Based on an extensive review of three research streams-group diversity, group development and collaborative technologies-we develop an integrated model of ongoing team interaction which describes how collaborative technologies can help leverage the positive aspects of diversity while limiting its negative aspects. We then test this model using a longitudinal field experiment involving virtual and collocated teams with differing levels of diversity. We conclude by discussing the results and examining their implications for research and practice.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133082640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper we present the Secure Dynamic Source Routing protocol for Mobile Ad hoc Networks that prevents a lot of potential attacks to these kind of networks. We also present a number of similar protocols and compare the different approaches. After a detailed description of SDSR, we show that the stated security goals are met using the BAN logic formalism.
{"title":"Secure Dynamic Source Routing","authors":"F. Kargl, A. Geiss, S. Schlott, M. Weber","doi":"10.1109/HICSS.2005.531","DOIUrl":"https://doi.org/10.1109/HICSS.2005.531","url":null,"abstract":"In this paper we present the Secure Dynamic Source Routing protocol for Mobile Ad hoc Networks that prevents a lot of potential attacks to these kind of networks. We also present a number of similar protocols and compare the different approaches. After a detailed description of SDSR, we show that the stated security goals are met using the BAN logic formalism.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124370025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper explores search behavior of online shoppers. Information economics literature suggests that search cost in electronic markets has essentially been reduced to zero as consumers are able to use powerful search tools free of charge to easily find and compare product and shopping information on the Internet. In the present research, however, we present a research model proposing that users need to spend time and effort when completing search tasks resulting in significant search cost and a trade-off between search cost and search performance. Preliminary findings from an Internet experiment indicate that search task complexity, search engine capability, search strategy and user experience are important factors determining search cost and performance.
{"title":"Consumer Search Behavior in Online Shopping Environments","authors":"Nanda Kumar, K. Lang, Qian Peng","doi":"10.1109/HICSS.2005.163","DOIUrl":"https://doi.org/10.1109/HICSS.2005.163","url":null,"abstract":"This paper explores search behavior of online shoppers. Information economics literature suggests that search cost in electronic markets has essentially been reduced to zero as consumers are able to use powerful search tools free of charge to easily find and compare product and shopping information on the Internet. In the present research, however, we present a research model proposing that users need to spend time and effort when completing search tasks resulting in significant search cost and a trade-off between search cost and search performance. Preliminary findings from an Internet experiment indicate that search task complexity, search engine capability, search strategy and user experience are important factors determining search cost and performance.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117130809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Giliane Redolfi, L. Spagnoli, Peter Hemesath, R. Bastos, Marcelo Blois Ribeiro, Mauricio Cristal, Anete Persch Espindola
Software reuse represents an interesting way to achieve quality of the final products, high productivity and cost reduction. In order to reuse components in a software development process, it is necessary to produce a consistent and understandable documentation about them. This is necessary since the developers must understand the component characteristics, functionality and behavior. In this context, this paper proposes a reference model for software components description, representing the necessary information to be defined about a component in order to facilitate its reuse. The paper reports an application using Component-Based Development (CBD) approach where the documentation about the components is defined based on the proposed reference model. The use of the reference model to describe components allows its evaluation and refinement. The main purpose of this reference model is to be a model for the definition of a repository capable to store, catalogue, search and recover components.
{"title":"A Reference Model for Reusable Components Description","authors":"Giliane Redolfi, L. Spagnoli, Peter Hemesath, R. Bastos, Marcelo Blois Ribeiro, Mauricio Cristal, Anete Persch Espindola","doi":"10.1109/HICSS.2005.44","DOIUrl":"https://doi.org/10.1109/HICSS.2005.44","url":null,"abstract":"Software reuse represents an interesting way to achieve quality of the final products, high productivity and cost reduction. In order to reuse components in a software development process, it is necessary to produce a consistent and understandable documentation about them. This is necessary since the developers must understand the component characteristics, functionality and behavior. In this context, this paper proposes a reference model for software components description, representing the necessary information to be defined about a component in order to facilitate its reuse. The paper reports an application using Component-Based Development (CBD) approach where the documentation about the components is defined based on the proposed reference model. The use of the reference model to describe components allows its evaluation and refinement. The main purpose of this reference model is to be a model for the definition of a repository capable to store, catalogue, search and recover components.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117182528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Decision making processes and systems to support the same have focused for the most part on narrow disciplines, paradigms, perspectives, and pre-determined processes. Apart from these most decision processes and systems are designed to solve simple problems and are therefore unable to support complex problems that consist of interrelated decisions that span multiple domains, paradigms, and/or perspectives. To address these problems we propose conceptual decision-making and modelling processes. A flexible object-oriented decision system framework and architecture was developed and implemented to support the proposed processes. Some of the key concepts that we have been able to explore and implement are generic modelling ideas, such as data-model, model-solver, model-model, solver-visualisation, and data-visualisation independences. Specifically we have been able to explore the integration of models of different types, levels of complexity, depths of integration (aggregation, pipelining, and splicing) and orientations (satisficing as well as optimising).
{"title":"Complex Decision Making Processes: their Modelling and Support","authors":"Angela Liew, D. Sundaram","doi":"10.1109/HICSS.2005.158","DOIUrl":"https://doi.org/10.1109/HICSS.2005.158","url":null,"abstract":"Decision making processes and systems to support the same have focused for the most part on narrow disciplines, paradigms, perspectives, and pre-determined processes. Apart from these most decision processes and systems are designed to solve simple problems and are therefore unable to support complex problems that consist of interrelated decisions that span multiple domains, paradigms, and/or perspectives. To address these problems we propose conceptual decision-making and modelling processes. A flexible object-oriented decision system framework and architecture was developed and implemented to support the proposed processes. Some of the key concepts that we have been able to explore and implement are generic modelling ideas, such as data-model, model-solver, model-model, solver-visualisation, and data-visualisation independences. Specifically we have been able to explore the integration of models of different types, levels of complexity, depths of integration (aggregation, pipelining, and splicing) and orientations (satisficing as well as optimising).","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"388 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127103366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In its first year, the minitrack on Open Source Software (OSS) Development will provide a forum for the presentation and discussion of a fascinating and increasingly important mode of software development. OSS is a broad term used to embrace software that is developed and released under some sort of “open source” license. There are thousands of OSS projects, spanning a range of applications, operating system (e.g, Linux, BSD), Internet infrastructure (e.g., the Apache Web Server, sendmail, bind), user applications (e.g., the GIMP, OpenOffice), programming languages (e.g., Perl, Python, gcc) and games (e.g., Paradise). A key feature of OSS development is the participation of a community of developers and active users primarily via the Internet. This mode of interaction creates new challenges to software development, as team members work in a distributed environment and often as volunteers rather than employees. The empirical literature on software engineering, programmers and the social and technical aspects of software development suggests that such teams would face insurmountable difficulties in developing code, yet in fact some of these teams have been remarkably successful. Researchers from a variety of disciplines have turned their attention to the phenomenon of OSS as an intriguing and successful form of Internetsupported work. Understanding how these teams work is important because a digital society entails an increased use of Internet-supported distributed teams for a wide range of knowledge work. This minitrack brings together nine papers addressing various aspects of the OSS phenomenon. The minitrack starts with the paper “The Mysteries of Open Source Software: Black and White and Red All Over” by Brian Fitzgerald and Par Agerfalk. This paper offers a general discussion of the OSS concept, noting a number of “contradictions, paradoxes and tensions throughout”. The session continues with two papers discussing community issues in OSS project teams in more detail. The first, “Collaboration, Leadership, Control, and Conflict Negotiation in the Netbeans.org Open Source Software Development Community” by Chris Jensen and Walt Scacchi, examines leadership and control sharing across organizations and individuals, in and between communities, using the Netbeans.org community as an example. The second paper, “Contrasting Community Building in Sponsored and Community Founded Open Source Projects” by Joel West and Siobhan O'Mahony, contrasts the lifecycles of two kinds of OSS projects, community-founded vs. spinouts from an organization, and discusses in particular the problems of building a community in the later case. The second session includes three papers that focus on the internal workings of OSS projects. The first, “Effective work practices for FLOSS development: A model and propositions” by Kevin Crowston, Hala Annabi, James Howison and Chengetai Masango, develops a set of propositions about the performance of FLOSS teams based on Hackman’s
在第一年，开放源码软件(OSS)开发迷你论坛将提供一个论坛，用于展示和讨论一种引人入胜且日益重要的软件开发模式。OSS是一个广义的术语，用于包含在某种“开放源代码”许可下开发和发布的软件。有成千上万的OSS项目，涵盖了一系列的应用程序、操作系统(如Linux、BSD)、互联网基础设施(如Apache Web Server、sendmail、bind)、用户应用程序(如GIMP、OpenOffice)、编程语言(如Perl、Python、gcc)和游戏(如Paradise)。OSS开发的一个关键特征是主要通过Internet的开发人员和活跃用户社区的参与。这种交互模式给软件开发带来了新的挑战，因为团队成员在分布式环境中工作，而且往往是志愿者而不是雇员。关于软件工程、程序员以及软件开发的社会和技术方面的经验文献表明，这样的团队在开发代码时会面临不可克服的困难，然而事实上，其中一些团队已经非常成功。来自不同学科的研究人员已经将他们的注意力转向了作为internet支持工作的一种有趣而成功的形式的OSS现象。了解这些团队如何工作是很重要的，因为数字社会需要越来越多地使用互联网支持的分布式团队来进行广泛的知识工作。这个迷你轨道汇集了九篇论文，讨论了OSS现象的各个方面。迷你货架从Brian Fitzgerald和Par Agerfalk的论文《开源软件的奥秘:黑与白与红》开始。本文提供了对OSS概念的一般性讨论，注意到许多“矛盾、悖论和紧张”。会议继续讨论了两篇论文，更详细地讨论了OSS项目团队中的社区问题。第一篇，“Netbeans.org开源软件开发社区中的协作、领导、控制和冲突协商”，由Chris Jensen和Walt Scacchi撰写，以Netbeans.org社区为例，研究了组织和个人之间、社区内部和社区之间的领导和控制共享。第二篇论文是Joel West和Siobhan O'Mahony撰写的“在赞助和社区创建的开源项目中对比社区建设”，对比了两种开源项目的生命周期，社区创建与组织派生，并特别讨论了在后一种情况下构建社区的问题。第二次会议包括三篇论文，重点关注OSS项目的内部工作。第一篇文章，由Kevin Crowston、Hala Annabi、James Howison和Chengetai Masango撰写的“FLOSS开发的有效工作实践:一个模型和命题”，基于Hackman的工作团队有效性模型，提出了一组关于FLOSS团队绩效的命题。第二篇论文，Michael Hahsler和Stefan Koch撰写的“讨论大规模开源数据收集方法”，展示了一系列研究领域，可以通过从单个项目存储库中收集大量开源软件项目的数据来进行研究。会议的最后一篇论文是Katherine J. Stewart、Anthony P. Ammeter和Likoebe M. Maruping撰写的“许可和组织赞助对开源项目成功影响的初步分析”，该论文开发了一个许可限制和组织赞助对开源软件(OSS)开发项目的流行和活力的影响模型，并使用Freshmeat.net和OSS项目主页的数据对其进行了测试。最后一节包括两篇论文，讨论项目之间的关系。其中第一篇，“开源软件开发社区的拓扑分析”，作者Jin Xu, Yongqin Gao, Scott Christley和Gregory Madey，使用SourceForge开发人员的社会网络数据来检查开源软件开发社区的拓扑和演变。第二篇是Stefan Haefliger和Sebastian Spaeth撰写的“转移创造性努力:开源软件开发中的知识重用”，从六个开源软件项目的样本中考察了知识重用的形式和程度。迷你论坛的最后一篇论文是Michael B. Twidale和David M. Nichols撰写的“探索开源开发中的可用性讨论”，该论文检查了来自几个项目的bug报告，以描述开发人员如何处理和解决有关用户界面和交互设计的问题。这九篇论文提供了开源软件开发研究现状的一个横截面。我们感谢所有提交论文的作者和审稿人对迷你轨道的贡献。
{"title":"Open Source Software Development: Minitrack Introduction","authors":"Kevin Crowston, Hala Annabi","doi":"10.1109/HICSS.2005.474","DOIUrl":"https://doi.org/10.1109/HICSS.2005.474","url":null,"abstract":"In its first year, the minitrack on Open Source Software (OSS) Development will provide a forum for the presentation and discussion of a fascinating and increasingly important mode of software development. OSS is a broad term used to embrace software that is developed and released under some sort of “open source” license. There are thousands of OSS projects, spanning a range of applications, operating system (e.g, Linux, BSD), Internet infrastructure (e.g., the Apache Web Server, sendmail, bind), user applications (e.g., the GIMP, OpenOffice), programming languages (e.g., Perl, Python, gcc) and games (e.g., Paradise). A key feature of OSS development is the participation of a community of developers and active users primarily via the Internet. This mode of interaction creates new challenges to software development, as team members work in a distributed environment and often as volunteers rather than employees. The empirical literature on software engineering, programmers and the social and technical aspects of software development suggests that such teams would face insurmountable difficulties in developing code, yet in fact some of these teams have been remarkably successful. Researchers from a variety of disciplines have turned their attention to the phenomenon of OSS as an intriguing and successful form of Internetsupported work. Understanding how these teams work is important because a digital society entails an increased use of Internet-supported distributed teams for a wide range of knowledge work. This minitrack brings together nine papers addressing various aspects of the OSS phenomenon. The minitrack starts with the paper “The Mysteries of Open Source Software: Black and White and Red All Over” by Brian Fitzgerald and Par Agerfalk. This paper offers a general discussion of the OSS concept, noting a number of “contradictions, paradoxes and tensions throughout”. The session continues with two papers discussing community issues in OSS project teams in more detail. The first, “Collaboration, Leadership, Control, and Conflict Negotiation in the Netbeans.org Open Source Software Development Community” by Chris Jensen and Walt Scacchi, examines leadership and control sharing across organizations and individuals, in and between communities, using the Netbeans.org community as an example. The second paper, “Contrasting Community Building in Sponsored and Community Founded Open Source Projects” by Joel West and Siobhan O'Mahony, contrasts the lifecycles of two kinds of OSS projects, community-founded vs. spinouts from an organization, and discusses in particular the problems of building a community in the later case. The second session includes three papers that focus on the internal workings of OSS projects. The first, “Effective work practices for FLOSS development: A model and propositions” by Kevin Crowston, Hala Annabi, James Howison and Chengetai Masango, develops a set of propositions about the performance of FLOSS teams based on Hackman’s ","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125934684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The goal of this track is to provide a forum for discussing the development, implementation, and application of emerging technologies. This year the track consists of four minitracks that explore special features of a number of emerging and timely fields.The minitrack on E-Government deals with a variety of key issues in the relations between government and citizens or business and between different national governments and international organizations. The minitrack on Standardization of Information Technology provides a forum that brings greater awareness of the problems and issues surrounding standardization and suggests solutions. Two minitracks address issues related to Human Computer Interaction (HCI). The minitrack Waiting for the Web tries to answer the question: How can system designers ensure that WWW resources are configured and managed to meet users needs? The minitrack Non-traditional Computer Support for User Evaluation addresses the need for additional and non-traditional measures of performance for evaluating the anticipated progress people make as they use interactive computer systems.We wish to express our thanks and appreciation to all the people who have worked so hard to make this part of the conference a success and this compendium of formal papers a part of the literature. The minitrack chairs must exercise creativity, reliability, and dogged perseverance to bring all the loose ends together at the right time. What results from this process are papers that describe established research projects as well as new developments in the field. On the following pages, the chairs of each minitrack provide a brief summary and overview of the papers in their introduction to the minitrack. We would like to extend our special thanks to the many reviewers who provided valuable insight and comments.
{"title":"Emerging Technologies Track","authors":"R. Sprague","doi":"10.1109/HICSS.2005.232","DOIUrl":"https://doi.org/10.1109/HICSS.2005.232","url":null,"abstract":"The goal of this track is to provide a forum for discussing the development, implementation, and application of emerging technologies. This year the track consists of four minitracks that explore special features of a number of emerging and timely fields.The minitrack on E-Government deals with a variety of key issues in the relations between government and citizens or business and between different national governments and international organizations. The minitrack on Standardization of Information Technology provides a forum that brings greater awareness of the problems and issues surrounding standardization and suggests solutions. Two minitracks address issues related to Human Computer Interaction (HCI). The minitrack Waiting for the Web tries to answer the question: How can system designers ensure that WWW resources are configured and managed to meet users needs? The minitrack Non-traditional Computer Support for User Evaluation addresses the need for additional and non-traditional measures of performance for evaluating the anticipated progress people make as they use interactive computer systems.We wish to express our thanks and appreciation to all the people who have worked so hard to make this part of the conference a success and this compendium of formal papers a part of the literature. The minitrack chairs must exercise creativity, reliability, and dogged perseverance to bring all the loose ends together at the right time. What results from this process are papers that describe established research projects as well as new developments in the field. On the following pages, the chairs of each minitrack provide a brief summary and overview of the papers in their introduction to the minitrack. We would like to extend our special thanks to the many reviewers who provided valuable insight and comments.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123669418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Virtual salespersons (computer agents) act in a similar role in online stores as human salespersons act in physical stores. Customer trust in a salesperson is key in generating transactions and managing customer relationships. In this exploratory study, 44 participants used the services of both virtual and human salespersons in the same commercial store. Written protocols were collected by asking the participants open-ended questions regarding their comparative trust. This paper finds that similar to trust in a human salesperson, trust in a virtual salesperson contains trust in competence, benevolence, and integrity; however, the formation processes of trust in virtual salespersons, trust in human salespersons, distrust in virtual salespersons, and distrust in human salespersons are different. This paper theoretically outlines to what extent research on trust in computer agents can draw from literature on interpersonal trust. It practically contributes to our understanding of how to better design trustworthy virtual salespersons.
{"title":"Comparing Customer Trust in Virtual Salespersons With Customer Trust in Human Salespersons","authors":"Sherrie Y. X. Komiak, Weiquan Wang, I. Benbasat","doi":"10.1109/HICSS.2005.154","DOIUrl":"https://doi.org/10.1109/HICSS.2005.154","url":null,"abstract":"Virtual salespersons (computer agents) act in a similar role in online stores as human salespersons act in physical stores. Customer trust in a salesperson is key in generating transactions and managing customer relationships. In this exploratory study, 44 participants used the services of both virtual and human salespersons in the same commercial store. Written protocols were collected by asking the participants open-ended questions regarding their comparative trust. This paper finds that similar to trust in a human salesperson, trust in a virtual salesperson contains trust in competence, benevolence, and integrity; however, the formation processes of trust in virtual salespersons, trust in human salespersons, distrust in virtual salespersons, and distrust in human salespersons are different. This paper theoretically outlines to what extent research on trust in computer agents can draw from literature on interpersonal trust. It practically contributes to our understanding of how to better design trustworthy virtual salespersons.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123750349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Different types of knowledge have been found important for a successful search. We designed a user interface: CIRR tool (Collaborative Information Retrieval Research) that supports sharing of search results as well as search queries (knowledge of finding the relevant items). We conducted a pilot study to explore what factors would affect the use of these knowledge sharing features. The results demonstrate that knowledge sharing in general is preferred by only some subjects for some tasks. For those who preferred sharing they share search queries, domain knowledge, and search results, rather than the usefulness judgment. The findings also show that knowledge sharing does not seem to have effects on search performance. However, it is significantly associated with the perceived task difficulty. The possible reasons leading to these results are analyzed. Limitations of this study are pointed out and the future studies are discussed.
{"title":"An Exploratory Study on Knowledge Sharing in Information Retrieval","authors":"Xiangmin Zhang, Yuelin Li","doi":"10.1109/HICSS.2005.91","DOIUrl":"https://doi.org/10.1109/HICSS.2005.91","url":null,"abstract":"Different types of knowledge have been found important for a successful search. We designed a user interface: CIRR tool (Collaborative Information Retrieval Research) that supports sharing of search results as well as search queries (knowledge of finding the relevant items). We conducted a pilot study to explore what factors would affect the use of these knowledge sharing features. The results demonstrate that knowledge sharing in general is preferred by only some subjects for some tasks. For those who preferred sharing they share search queries, domain knowledge, and search results, rather than the usefulness judgment. The findings also show that knowledge sharing does not seem to have effects on search performance. However, it is significantly associated with the perceived task difficulty. The possible reasons leading to these results are analyzed. Limitations of this study are pointed out and the future studies are discussed.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125670075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper investigates the factors affecting the Loyal Use of a Knowledge Management System (KMS). Unlike most other types of information systems, the value from using a KMS is temporally disassociated from the instance of use. We developed a model of the factors affecting the Loyal Use of a KMS and used data gathered from 1013 users of a well-established codification-based KMS in a multinational pharmaceutical firm to test the model using LISREL. Perceived Usefulness was found to be the strongest factor influencing Loyal Use. Extrinsic Motivation and perceived Voluntariness were also important but perceived ease of use played only a minor role. The quality of the system and quality of the knowledge were found to be key drivers of Perceived Usefulness.
{"title":"Factors Affecting the Loyal Use of Knowledge Management Systems","authors":"Paul F. Clay, A. Dennis, Dong-Gil Ko","doi":"10.1109/HICSS.2005.271","DOIUrl":"https://doi.org/10.1109/HICSS.2005.271","url":null,"abstract":"This paper investigates the factors affecting the Loyal Use of a Knowledge Management System (KMS). Unlike most other types of information systems, the value from using a KMS is temporally disassociated from the instance of use. We developed a model of the factors affecting the Loyal Use of a KMS and used data gathered from 1013 users of a well-established codification-based KMS in a multinational pharmaceutical firm to test the model using LISREL. Perceived Usefulness was found to be the strongest factor influencing Loyal Use. Extrinsic Motivation and perceived Voluntariness were also important but perceived ease of use played only a minor role. The quality of the system and quality of the knowledge were found to be key drivers of Perceived Usefulness.","PeriodicalId":355838,"journal":{"name":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126780850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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