Pub Date : 2012-12-18DOI: 10.1504/IJSSCI.2012.051061
Jessica Bruch, M. Bellgran
When designing production systems, design information must be shared among functions at the manufacturing company and the external equipment supplier in order to integrate the various work activiti ...
在设计生产系统时，设计信息必须在制造公司和外部设备供应商的职能部门之间共享，以便集成各种工作活动。
{"title":"Creating a competitive edge when designing production systems - facilitating the sharing of design information","authors":"Jessica Bruch, M. Bellgran","doi":"10.1504/IJSSCI.2012.051061","DOIUrl":"https://doi.org/10.1504/IJSSCI.2012.051061","url":null,"abstract":"When designing production systems, design information must be shared among functions at the manufacturing company and the external equipment supplier in order to integrate the various work activiti ...","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132198767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-18DOI: 10.1504/IJSSCI.2012.051063
O. Hilmola
Emerging market trade of Sweden and Finland is growing, particularly so with Russia, India and China (RIC). However, trade is far from balanced: Russian exports dominate all trade statistics, and trade deficits swell. Chinese trade in the beginning of the last decade was very beneficial, but rapidly it changed to deficits, and Chinese manufacturing dominance. Indian relationship is still developing in manufacturing sector, since Indian economy has its strengths in IT and services. Research uses longitudinal survey data to examine logistics flow development between RIC and North Europe. Our findings show that in the near future situation stays put with China: North European companies continue to source and/or manufacturing products from China. Russia remains as ‘a great opportunity’ in the forthcoming future as it has done so also earlier. Indian logistics flows are starting to replicate Chinese unbalanced model, but lack volume.
{"title":"North European logistics flows with RIC: actor and national economy analysis","authors":"O. Hilmola","doi":"10.1504/IJSSCI.2012.051063","DOIUrl":"https://doi.org/10.1504/IJSSCI.2012.051063","url":null,"abstract":"Emerging market trade of Sweden and Finland is growing, particularly so with Russia, India and China (RIC). However, trade is far from balanced: Russian exports dominate all trade statistics, and trade deficits swell. Chinese trade in the beginning of the last decade was very beneficial, but rapidly it changed to deficits, and Chinese manufacturing dominance. Indian relationship is still developing in manufacturing sector, since Indian economy has its strengths in IT and services. Research uses longitudinal survey data to examine logistics flow development between RIC and North Europe. Our findings show that in the near future situation stays put with China: North European companies continue to source and/or manufacturing products from China. Russia remains as ‘a great opportunity’ in the forthcoming future as it has done so also earlier. Indian logistics flows are starting to replicate Chinese unbalanced model, but lack volume.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"226 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116847765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038457
R. Statnikov, A. Bordetsky, J. Matusov, A. Statnikov
The advent of the World Wide Web made search engines the most essential component of our everyday life. However, the analysis of information provided by current search engines often presents a significant challenge to the client. This is to a large extent because the client has to deal with many alternatives (solutions) described by contradictory criteria, when selecting the most preferable (optimal) solutions. Furthermore, criteria constraints cannot be defined a priori and have to be defined interactively in the process of a dialog of the client with computer. In such situations, construction of the feasible solution set has a fundamental value. In this paper, we propose a new methodology for systematically constructing the feasible solution set for database search. This allows to significantly improving the quality of search results.
{"title":"DBS-PSI: a new paradigm of database search","authors":"R. Statnikov, A. Bordetsky, J. Matusov, A. Statnikov","doi":"10.1504/IJSSCI.2011.038457","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038457","url":null,"abstract":"The advent of the World Wide Web made search engines the most essential component of our everyday life. However, the analysis of information provided by current search engines often presents a significant challenge to the client. This is to a large extent because the client has to deal with many alternatives (solutions) described by contradictory criteria, when selecting the most preferable (optimal) solutions. Furthermore, criteria constraints cannot be defined a priori and have to be defined interactively in the process of a dialog of the client with computer. In such situations, construction of the feasible solution set has a fundamental value. In this paper, we propose a new methodology for systematically constructing the feasible solution set for database search. This allows to significantly improving the quality of search results.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121879974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038459
Adesegun Oyedele, P. Simpson
The purpose of this study is to explicate a comprehensive framework of consumer coproduction behaviour based on the principles of buyer behaviour and consumer behaviour theories. A comprehensive review of the coproduction literature both from inside and outside the marketing discipline was conducted with specific reference to studies relating to the private and the public value aspects of consumer coproduction behaviour. The literature review is combined with relevant aspects of the buyer behaviour and the consumer behaviour theories in developing a comprehensive framework of consumer coproduction behaviour. This study contributes to the literature by: 1 developing a definition of coproduction that recognises two non-firm categories of derived benefit or value from coproduction activities – individual derived value or public derived value 2 explicating a comprehensive framework of the coproduction decision process.
{"title":"The coproduction construct and the decision to coproduce: managerial implications in the service context","authors":"Adesegun Oyedele, P. Simpson","doi":"10.1504/IJSSCI.2011.038459","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038459","url":null,"abstract":"The purpose of this study is to explicate a comprehensive framework of consumer coproduction behaviour based on the principles of buyer behaviour and consumer behaviour theories. A comprehensive review of the coproduction literature both from inside and outside the marketing discipline was conducted with specific reference to studies relating to the private and the public value aspects of consumer coproduction behaviour. The literature review is combined with relevant aspects of the buyer behaviour and the consumer behaviour theories in developing a comprehensive framework of consumer coproduction behaviour. This study contributes to the literature by: 1 \u0000developing a definition of coproduction that recognises two non-firm categories of derived benefit or value from coproduction activities – individual derived value or public derived value \u0000 \u00002 \u0000explicating a comprehensive framework of the coproduction decision process.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123465275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038461
Maya Kaner, Tamar Gadrich, S. Dror
Service processes encompass a large number of variegated factors. These elements and their interactions have to be considered when engineering a service process. We propose a methodology that allows designers to design simulation experiments through which they can handle various service factors and their interactions in action and thereafter propose process improvements based on a generic analysis scheme. Our methodology deals both with conceptual and detailed designs of service processes and enables the designer to define process factors schematically and simulate possible scenarios based on variations in these factors. We present the application of our methodology to the engineering of a customer order handling process.
{"title":"Engineering of service processes through designing simulation experiments","authors":"Maya Kaner, Tamar Gadrich, S. Dror","doi":"10.1504/IJSSCI.2011.038461","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038461","url":null,"abstract":"Service processes encompass a large number of variegated factors. These elements and their interactions have to be considered when engineering a service process. We propose a methodology that allows designers to design simulation experiments through which they can handle various service factors and their interactions in action and thereafter propose process improvements based on a generic analysis scheme. Our methodology deals both with conceptual and detailed designs of service processes and enables the designer to define process factors schematically and simulate possible scenarios based on variations in these factors. We present the application of our methodology to the engineering of a customer order handling process.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114250856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038462
Rosa Caricola, M. Grimaldi
The present paper is aimed at defining a knowledge management programme, which exploits human capital in consulting firms and converts consultants' tacit knowledge into an organisational asset. Some knowledge and human capital management tools have been originally designed and successively implemented in the firm, in which the case study of the research has been carried out. The paper and the case study are targeted at practitioners and managers, as the whole of these tools represents a valid organisational system, which preserves acquired knowledge and makes it shareable and reusable through use of statistics and data analysis. This system can be easily implemented in different contexts than that examined by simple reconfiguration, without any loss of its effectiveness.
{"title":"Knowledge and human capital management tools: a case study","authors":"Rosa Caricola, M. Grimaldi","doi":"10.1504/IJSSCI.2011.038462","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038462","url":null,"abstract":"The present paper is aimed at defining a knowledge management programme, which exploits human capital in consulting firms and converts consultants' tacit knowledge into an organisational asset. Some knowledge and human capital management tools have been originally designed and successively implemented in the firm, in which the case study of the research has been carried out. The paper and the case study are targeted at practitioners and managers, as the whole of these tools represents a valid organisational system, which preserves acquired knowledge and makes it shareable and reusable through use of statistics and data analysis. This system can be easily implemented in different contexts than that examined by simple reconfiguration, without any loss of its effectiveness.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115040544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038458
I. Kaku, R. Zhang, Yiyong Xiao
Most inventory models suppose that opportunity cost of lost sales includes lost revenue and penalty cost (goodwill loss), where the lost revenue is equal to the item's price or marginal profit. However, efficient method for evaluating the penalty cost has not been proposed. In this paper, considering cross-selling effect that the lost sales of one item may influence the sales of other items, we propose a quantitative approach to estimate the opportunity cost based on association rules, in which the penalty cost of lost sales is regarded as the sum of partial dollar usage of all the other related items. Therefore, the opportunity cost of an item is defined as the sum of its own dollar usage and all associated dollar usage. We prove that the unit opportunity cost (UOC) of an item is equal to its own unit dollar usage added the sum of the product that multiplies the unit dollar usage of the associated item by the corresponding confidence. A numerical example and an empirical study with two datasets are used to evaluate the proposed approach. The utility of the opportunity cost is also remarked by analysing the influences of the opportunity cost on inventory policy.
{"title":"A quantitative approach for estimating the opportunity cost with cross-selling","authors":"I. Kaku, R. Zhang, Yiyong Xiao","doi":"10.1504/IJSSCI.2011.038458","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038458","url":null,"abstract":"Most inventory models suppose that opportunity cost of lost sales includes lost revenue and penalty cost (goodwill loss), where the lost revenue is equal to the item's price or marginal profit. However, efficient method for evaluating the penalty cost has not been proposed. In this paper, considering cross-selling effect that the lost sales of one item may influence the sales of other items, we propose a quantitative approach to estimate the opportunity cost based on association rules, in which the penalty cost of lost sales is regarded as the sum of partial dollar usage of all the other related items. Therefore, the opportunity cost of an item is defined as the sum of its own dollar usage and all associated dollar usage. We prove that the unit opportunity cost (UOC) of an item is equal to its own unit dollar usage added the sum of the product that multiplies the unit dollar usage of the associated item by the corresponding confidence. A numerical example and an empirical study with two datasets are used to evaluate the proposed approach. The utility of the opportunity cost is also remarked by analysing the influences of the opportunity cost on inventory policy.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"182 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126777597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-08DOI: 10.1504/IJSSCI.2011.038460
Sunran Jeon
There are few studies on mobile internet services from the customer’s perspective. To conduct this study, service quality, satisfaction, risk, intention to continue use, and six attributes of mobile internet service were identified. Three attributes of them – ubiquity, reachability, and instant connectivity – were found to influence mobile internet service quality, which in turn affected mobile internet service satisfaction and intention to continue use. Mobile internet service satisfaction affected intention to continue use. Mobile internet risk neither affected mobile internet service quality, nor had significant effects on mobile internet service satisfaction and intention to continue use.
{"title":"Mobile internet service: Assessment of quality and satisfaction from the customer's perspective","authors":"Sunran Jeon","doi":"10.1504/IJSSCI.2011.038460","DOIUrl":"https://doi.org/10.1504/IJSSCI.2011.038460","url":null,"abstract":"There are few studies on mobile internet services from the customer’s perspective. To conduct this study, service quality, satisfaction, risk, intention to continue use, and six attributes of mobile internet service were identified. Three attributes of them – ubiquity, reachability, and instant connectivity – were found to influence mobile internet service quality, which in turn affected mobile internet service satisfaction and intention to continue use. Mobile internet service satisfaction affected intention to continue use. Mobile internet risk neither affected mobile internet service quality, nor had significant effects on mobile internet service satisfaction and intention to continue use.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"214 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121441219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-10-04DOI: 10.1504/IJSSCI.2010.035761
A. Borade, S. Bansod
Vendor managed inventory is a collaborative business practice adopted by organisations to improve the business performance. Under this practice, the retailers share demand and other related information with the manufacturer, who in turn manages the inventory of the retailer. In such event, the manufacturer assumes the responsibility of taking the decisions about size and time of delivery, vehicle routing, etc. This study examines the vendor managed inventory practice, specifically inventory routing problem, for retailers and a manufacturer when there is a wide fluctuation of daily demand. We have addressed a special issue related to inventory replenishment in vendor managed inventory system, where demand exceeds the finite production capacity .We construct a numerical experiment in MATLAB to find the optimal daily demand distribution and vehicle routing using fuzzy min-max learning algorithm. First, for deciding the sequence in which the quantity to be delivered to the retailers, a fuzzy set hyperboxes are used .Then, assignment is done with the help of discounting coefficient. Lastly, routing is done using fuzzy iterative algorithm. The focus of this paper is on demonstrating the effectiveness of our approach and comparing the results with that of simple greedy heuristics.
{"title":"An approach for inventory routing under vendor managed inventory system","authors":"A. Borade, S. Bansod","doi":"10.1504/IJSSCI.2010.035761","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.035761","url":null,"abstract":"Vendor managed inventory is a collaborative business practice adopted by organisations to improve the business performance. Under this practice, the retailers share demand and other related information with the manufacturer, who in turn manages the inventory of the retailer. In such event, the manufacturer assumes the responsibility of taking the decisions about size and time of delivery, vehicle routing, etc. This study examines the vendor managed inventory practice, specifically inventory routing problem, for retailers and a manufacturer when there is a wide fluctuation of daily demand. We have addressed a special issue related to inventory replenishment in vendor managed inventory system, where demand exceeds the finite production capacity .We construct a numerical experiment in MATLAB to find the optimal daily demand distribution and vehicle routing using fuzzy min-max learning algorithm. First, for deciding the sequence in which the quantity to be delivered to the retailers, a fuzzy set hyperboxes are used .Then, assignment is done with the help of discounting coefficient. Lastly, routing is done using fuzzy iterative algorithm. The focus of this paper is on demonstrating the effectiveness of our approach and comparing the results with that of simple greedy heuristics.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"71 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125488050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-10-04DOI: 10.1504/IJSSCI.2010.035763
T. J. Gerpott
Navigation services based on the infrastructure of mobile network operators (MNO) are among the offerings, which many MNO consider promising in order to increase their revenue streams arising from innovative non-voice services. The present investigation attempts a closer look at pricing approach and collection procedure preferences for potential mobile navigation services (MNS) offers of MNO in a sample of 583 German-speaking consumers. It applies the conjoint analysis method to assess effects of three pricing approach and four collection procedure attribute levels on consumer preferences in the context of fictitious MNS. The results reveal that at the aggregate sample level respondents favour MNS accompanied by a flat rate scheme and which incorporate the charges for the services in the invoice which MNO send anyway to their postpaid subscribers. The findings also suggest there exists a small but probably affluent group of consumers to whom use-frequency or data-transfer volume dependent tariffs are appealing.
{"title":"Pricing and collection preferences for navigation service offers by mobile network operators: a conjoint analysis","authors":"T. J. Gerpott","doi":"10.1504/IJSSCI.2010.035763","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.035763","url":null,"abstract":"Navigation services based on the infrastructure of mobile network operators (MNO) are among the offerings, which many MNO consider promising in order to increase their revenue streams arising from innovative non-voice services. The present investigation attempts a closer look at pricing approach and collection procedure preferences for potential mobile navigation services (MNS) offers of MNO in a sample of 583 German-speaking consumers. It applies the conjoint analysis method to assess effects of three pricing approach and four collection procedure attribute levels on consumer preferences in the context of fictitious MNS. The results reveal that at the aggregate sample level respondents favour MNS accompanied by a flat rate scheme and which incorporate the charges for the services in the invoice which MNO send anyway to their postpaid subscribers. The findings also suggest there exists a small but probably affluent group of consumers to whom use-frequency or data-transfer volume dependent tariffs are appealing.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131124340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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