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Evaluating the applicability of socially-oriented perspectives to the IT service level agreement negotiation process: a theory-driven exploratory study 评价面向社会的视角在IT服务水平协议协商过程中的适用性:一项理论驱动的探索性研究
Pub Date : 2008-12-04 DOI: 10.1504/IJSSCI.2008.021766
Daniel S. Soper, H. Demirkan, M. Goul
Continuing exponential growth in the Information Technology (IT) outsourcing market implies a need to understand the negotiated Service Level Agreements (SLAs) that underlie the majority of those sourcing relationships. Knowledge of the negotiation processes that are associated with the development of IT SLAs is a necessary precondition for designing and developing Negotiation Support Systems (NSSs) intended to support those processes. To gain such knowledge, it is first necessary to identify theoretical perspectives that may be relevant to the IT SLA negotiation process, postulate reasonable propositions therefrom, and then evaluate those propositions in a practical, exploratory fashion. Accordingly, the current paper draws on socially-oriented perspectives to develop theory-driven propositions which are then evaluated in an experimental setting. The results of this study indicate that several socially-oriented theories may be relevant to the IT SLA negotiation process, and represent a starting point for the identification of context-specific IT SLA negotiation support systems.
信息技术(IT)外包市场的持续指数级增长意味着需要理解大多数采购关系基础上的协商服务水平协议(sla)。了解与IT sla开发相关的谈判过程是设计和开发旨在支持这些过程的谈判支持系统(nss)的必要前提。为了获得这些知识,首先有必要确定可能与it SLA谈判过程相关的理论观点,由此提出合理的主张,然后以实际的、探索性的方式评估这些主张。因此,目前的论文借鉴了面向社会的观点来发展理论驱动的命题,然后在实验环境中进行评估。本研究的结果表明,一些面向社会的理论可能与IT SLA谈判过程有关,并代表了特定情境的IT SLA谈判支持系统识别的起点。
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引用次数: 1
Value-at-risk in service-oriented systems: a framework for managing a vendor's portfolio uncertainties 面向服务系统中的风险价值:用于管理供应商投资组合不确定性的框架
Pub Date : 2008-12-04 DOI: 10.1504/IJSSCI.2008.021764
R. Kauffman, Ryan Sougstad
We present a method for analysing a vendor's exposure to uncertainties in IT services. These uncertainties arise in project portfolios with projects whose value covaries with managerial decisions about firm strategy, technology standards and platforms to be used. Past research involving information systems (IS) decision-making under uncertainty has focused on real options methods which inform a priori investment decisions. We explore methodologies associated with asset valuation theory in financial economics called value-at-risk (VaR), which measures the worst expected loss over a time horizon under normal market conditions at a given confidence interval. We show that VaR analysis informs management on how to leverage existing capabilities and risk exposures to inform the IT sourcing decision and ongoing IT services risk management. We explore information requirements, outcomes and limitations for VaR. We also present an evaluative framework to help a senior manager to bring these concepts into use in a real-world organisation.
我们提出了一种方法来分析供应商在IT服务中的不确定性。这些不确定性出现在项目组合中,这些项目的价值与有关公司战略、技术标准和平台的管理决策相关。过去关于信息系统不确定性决策的研究主要集中在实物期权方法上,实物期权方法可以为先验投资决策提供信息。我们探讨了与金融经济学中被称为风险价值(VaR)的资产评估理论相关的方法,它在给定的置信区间内衡量正常市场条件下一段时间内的最坏预期损失。我们展示了VaR分析告诉管理层如何利用现有的能力和风险暴露来通知IT采购决策和正在进行的IT服务风险管理。我们探讨了VaR的信息需求、结果和限制。我们还提出了一个评估框架,帮助高级经理将这些概念应用于现实世界的组织中。
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引用次数: 10
Statistical machine learning for network intrusion detection: a data quality perspective 网络入侵检测的统计机器学习:数据质量视角
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.019611
E. Lauría, G. Tayi
In this paper, we present our research in applying statistical machine learning methods for network intrusion detection. With the advent of online distributed services, the issue of preventing network intrusion and other forms of information security failures is gaining prominence. In this work, we use two different algorithms for classification (decision trees and naive Bayes classifier) to build predictive models capable of distinguishing between 'bad' TCP/IP connections, called intrusions attacks, and 'good' normal TCP/IP connections. We investigate the effect of training the models using both clean and dirty data. The goal is to analyse the predictive power of network intrusion classification models trained with data of varying quality. The classifiers are contrasted with a clustering-based approach for comparison purposes.
本文介绍了统计机器学习方法在网络入侵检测中的应用研究。随着在线分布式服务的出现,防止网络入侵和其他形式的信息安全故障的问题日益突出。在这项工作中,我们使用两种不同的分类算法(决策树和朴素贝叶斯分类器)来构建能够区分“不良”TCP/IP连接(称为入侵攻击)和“良好”正常TCP/IP连接的预测模型。我们研究了使用干净数据和脏数据训练模型的效果。目的是分析用不同质量的数据训练的网络入侵分类模型的预测能力。为了进行比较,将分类器与基于聚类的方法进行对比。
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引用次数: 9
Supply chain management in fashion and textile industry 服装和纺织行业的供应链管理
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.019608
P. Hilletofth, O. Hilmola
In fashion and textile business, the demand changes rapidly due to fashion trends and a volatile market situation. This demand is unpredictable and could vary and change completely in a short time, creating high difficulties for supply chain. To create a leagil (lean and agile) supply chain is one observed way for a fashion and textile retailing company to optimise its performance and to remain competitive. One good example from such is fashion retailer Zara, which has adopted leagile approach and combined this with key success factors for fashion retailing. However, in this paper, we argue that the leagile approach is not a universal solution in the fashion and textile business. For some fashion and textile companies, the lean approach is more adequate. Case study findings and simulation results reveal that the lean and leagile approach could coexist as different strategy alternatives – simulation results favour leagile strategy, while five year profitability analysis shows lean apparel retailer H&M to have higher profitability than Zara.
在时装和纺织品业务中,由于流行趋势和不稳定的市场形势,需求变化迅速。这种需求是不可预测的,可能会在短时间内完全变化,给供应链带来很大的困难。对于时装和纺织品零售公司来说,创建一个合理的(精益和敏捷的)供应链是优化其业绩并保持竞争力的一种可行方法。时尚零售商Zara就是一个很好的例子,它采用了灵活的方法,并将其与时尚零售业的关键成功因素结合起来。然而,在本文中,我们认为,灵活的方法不是一个普遍的解决方案,在时尚和纺织业务。对于一些时装和纺织公司来说,精益方法更合适。案例研究结果和模拟结果表明,精益和敏捷方法可以共存作为不同的战略选择-模拟结果有利于敏捷战略,而五年盈利能力分析显示精益服装零售商H&M的盈利能力高于Zara。
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引用次数: 47
A new algorithm of inventory classification based on the association rules 一种基于关联规则的库存分类新算法
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.019609
I. Kaku, Yiyong Xiao
Today, engineering science and information technologies have given us powerful computational tools to support production planning and inventory control. In history, the ABC classification is usually used for inventory items aggregation because the number of inventory items is so large that it is not computationally feasible to set stock and service control guidelines for each individual item. A fundamental principle in ABC classification is that, ranking all inventory items with respect to a notion of profit based on historical transactions. The difficulty is that the profit of one item not only comes from its own sales, but also from its influence on the sales of other items, that is, the 'cross-selling effect'. In this paper a new algorithm of inventory classification based on the association rules is presented. By using the Support-Confidence framework the consideration of cross-selling effect is introduced to generate a new criterion that is then used to rank inventory items. A numeral example is used to explain the new algorithm and empirical experiments are implemented to evaluate its effectiveness and utility.
今天,工程科学和信息技术为我们提供了强大的计算工具来支持生产计划和库存控制。在历史上,ABC分类法通常用于库存项目的汇总,因为库存项目的数量非常大,为每个单独的项目设置库存和服务控制准则在计算上是不可行的。ABC分类法的一个基本原则是,根据历史交易的利润概念对所有库存项目进行排序。难点在于,一个产品的利润不仅来自于其本身的销售,还来自于其对其他产品销售的影响,即“交叉销售效应”。提出了一种基于关联规则的库存分类算法。通过使用支持-置信度框架,引入交叉销售效应的考虑,生成一个新的标准,然后用于对库存项目进行排名。通过数值算例说明了该算法,并通过实验验证了算法的有效性和实用性。
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引用次数: 20
The modified theory of planned behaviour applied to e-government service acceptance 修正的计划行为理论在电子政务服务接受中的应用
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.019607
Hao-Erl Yang, Yung-Hsin Wang
This paper employed the modified Theory of Planned Behaviour (TPB) model as a conceptual framework to assess the effects of three key beliefs of TPB: attitude, subjective norm and behavioural control, on e-government service acceptance and explain adopters' behavioural intention. Structural Equation Modelling (SEM) was applied to analyse a set of empirical data and the results show that attitude and behavioural control have significant effects on adopters' behavioural intention, which are consistent with past research both on IS product and e-commerce service. Although we found a significant indirect effect of subjective norm on intention from a competing model including interdependency terms between these three beliefs, the importance of subjective norm in the model needs further research to assess. This finding may partially make clear the important role of subjective norm in the modified TPB model in explaining the e-government acceptance behaviour.
本文采用改进的计划行为理论模型作为概念框架,评估了计划行为理论的三个关键信念:态度、主观规范和行为控制对电子政务服务接受的影响,并解释了采用者的行为意图。运用结构方程模型(SEM)对一组实证数据进行分析,结果表明态度和行为控制对采用者的行为意向有显著影响,这与以往对IS产品和电子商务服务的研究结果一致。虽然我们从包含这三种信念之间相互依赖项的竞争模型中发现了主观规范对意图的显著间接影响,但主观规范在模型中的重要性需要进一步研究来评估。这一发现可以部分阐明主观规范在修正的TPB模型中解释电子政务接受行为的重要作用。
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引用次数: 5
Archetypes of collective yield curve movements 集体收益率曲线运动的原型
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.019606
D. Dersch
We examine the historical behaviour of interest rate movements in seven major currencies AUD, CAD, CHF, EUR, GBP, JPY and USD. We apply principle components analysis and hierarchical cluster analysis to illustrate, understand and model the past collective movements of yield curves. We show that simple correlations are not able to capture the complex behaviour observed in the data set. In order to model risk factors that are intimately connected, we propose so-called archetypes of collective movements as building blocks. Thus, we start from collective movements that are coherent from a historical perspective. A set of risk factor forecasts is then generated by adapting an archetype rather than building single risk factor forecasts from scratch. This approach opens the door to integrated, coherent forecasts created from complex building blocks. The methods may be applied within scenario simulations, forecasting, filtering techniques and technical analysis.
我们研究了七种主要货币的利率变动的历史行为:澳元、加元、瑞士法郎、欧元、英镑、日元和美元。我们运用主成分分析和层次聚类分析来说明、理解和模拟过去收益率曲线的集体运动。我们表明,简单的相关性不能捕获数据集中观察到的复杂行为。为了对密切相关的风险因素进行建模,我们提出了所谓的集体运动原型作为构建模块。因此,我们从从历史角度来看连贯的集体运动开始。然后通过调整原型生成一组风险因素预测,而不是从头开始构建单个风险因素预测。这种方法为从复杂的构建块创建的集成的、连贯的预测打开了大门。该方法可应用于情景模拟、预测、过滤技术和技术分析。
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引用次数: 0
Beyond distribution and assignment: managing navy careers 超越分配和任务:管理海军职业生涯
Pub Date : 2008-07-18 DOI: 10.1504/IJSSCI.2008.01961
N. K. Womer
Numerous studies have attempted to provide technological solutions to the problem of sailor distribution and assignment. But they have failed to model the roles of several stakeholders. This paper aims to provide timely technical support and relevant information to the stakeholders. The approach is to model a sailor's sequence of jobs as a supply chain. The contribution of this effort is to introduce supply chain management as a way of thinking about the problem. Each command receives a sailor's services, but that command also invests in the sailor by providing training and experience. It is this investment activity that makes the sailor more valuable to commands later in the supply chain. An optimal system will encourage commands to invest in sailor attributes that are desired by other commands with jobs later in the supply chain. The model that is outlined in this paper measures the value of assigning a sailor to a particular job early enough to encourage this investment while recognising the inputs of all relevant stakeholders.
许多研究试图为水手分配和分配问题提供技术解决方案。但它们未能模拟几个利益相关者的角色。本文旨在为利益相关者提供及时的技术支持和相关信息。该方法是将水手的工作序列建模为供应链。这项工作的贡献是将供应链管理作为思考问题的一种方式。每个指挥部接受一名水手的服务,但该指挥部也通过提供培训和经验来投资水手。正是这种投资活动使水手对供应链后期的指挥更有价值。一个最优的系统将鼓励命令投资于水手属性,这些属性是供应链中稍后有工作的其他命令所需要的。本文概述的模型衡量了尽早分配海员到特定工作的价值,以鼓励这种投资,同时承认所有相关利益相关者的投入。
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引用次数: 0
The Sarbanes-Oxley act and the production efficiency of public accounting firms in supplying accounting auditing and consulting services: an application of data envelopment analysis 萨班斯-奥克斯利法案与公共会计师事务所提供会计审计和咨询服务的生产效率:数据包络分析的应用
Pub Date : 2008-03-19 DOI: 10.1504/IJSSCI.2008.017586
Mei-Hwa Lin, H. Choy, W. Cooper, Hsihui Chang
In this paper, we employ alternate techniques to examine whether passage of the Sarbanes-Oxley (SOX) Act has had positive effects on the efficiency of public accounting firms. These alternate techniques extend from use of the non-parametric, 'frontier'-oriented method of Data Envelopment Analysis (DEA), and include more traditional regression-based approaches using central tendency estimates. Using data from 58 of the 100 largest accounting firms in the USA, we find that efficiency increased at high levels of statistical significance and discover that this result is consistent for all of the different methods - frontier and central tendencies used in this paper. We also find that this result is not affected by inclusion or exclusion of the Big 4 firms. All results are found to be robust as well as consistent.
在本文中,我们采用替代技术来检验萨班斯-奥克斯利(SOX)法案的通过是否对会计师事务所的效率产生了积极影响。这些替代技术从使用非参数的、面向“前沿”的数据包络分析(DEA)方法扩展到使用集中趋势估计的更传统的基于回归的方法。使用来自美国100家最大会计师事务所中的58家的数据,我们发现效率在高水平的统计显著性下提高,并发现这一结果对于本文中使用的所有不同方法-前沿和中心趋势-都是一致的。我们还发现,这一结果不受包括或排除四大会计师事务所的影响。所有的结果都是稳健的,并且是一致的。
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引用次数: 16
Some now, some later? Selecting a 'lot size' of e-mails to process at one time 现在有的,以后有的?选择一次处理一定数量的电子邮件
Pub Date : 2008-03-19 DOI: 10.1504/IJSSCI.2008.017589
Narges Kasiri, R. Sharda
Efficient allocation of e-mail processing time will have a major impact on an organisation's productivity. When a Knowledge Worker (KW) is processing an e-mail, should she process all the e-mail in her inbox, or allocate time for e-mail and other activities? The KW's time may have varying values in different periods depending on other activities required of her in each period. Not answering e-mails quickly or rescheduling daily tasks to answer e-mails may incur a cost. On the other hand, valuable time spent on e-mail also results in a cost. These two types of costs are analogous to backorder/holding and production costs in inventory models. The objective is to find an optimal e-mail time allocation policy that minimises the total cost of processing all e-mails in a timely manner. This study, by adapting a capacitated lot sizing approach, demonstrates an interesting application of inventory models in a service area where time is the commodity being managed.
有效分配电子邮件处理时间将对组织的生产力产生重大影响。当知识工作者(KW)处理电子邮件时,她应该处理收件箱中的所有电子邮件,还是为电子邮件和其他活动分配时间?KW的时间在不同时期可能有不同的值,这取决于每个时期需要她从事的其他活动。不快速回复电子邮件或重新安排日常任务来回复电子邮件可能会产生成本。另一方面,花在电子邮件上的宝贵时间也会产生成本。这两种类型的成本类似于库存模型中的缺货/持有和生产成本。目标是找到一个最佳的电子邮件时间分配策略,使及时处理所有电子邮件的总成本最小化。本研究通过采用一种有能力的批量方法,展示了库存模型在服务领域的有趣应用,其中时间是被管理的商品。
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引用次数: 2
期刊
International Journal of Services Sciences
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