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Consumer Adoption of E-Government in South Africa 南非消费者对电子政务的采用
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch096
R. Shambare
This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.
本章考察了南非消费者采用电子治理系统的模式。本文考察了与电子政务采用相关的三个要素。首先,对南非电子政务的发展进行了探讨。其次,本章考察了制约公众利用电子政务的障碍。第三,就电子政务如何更好地符合巴多·贝利的原则(即以人为本的治理)提出了建议。为了实现第一个目标,对电子政务、南非公共服务、信息通信技术和商业的文献进行了广泛的回顾。为了实现第二个目标,我们对来自南非两个省的349名消费者进行了调查,以探索与电子政务采用相关的障碍。调查结果显示,尽管巴多贝利原则在公共部门组织的使命中很明显,但在电子政务中实施这些原则仍然是一个挑战。大量的挑战阻碍了电子政务的采用。
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引用次数: 0
Challenges En-Route Towards E-Governance in Small Developing Island Nations of the South Pacific 南太平洋发展中小岛屿国家电子政务道路上的挑战
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch093
R. Naz
Papua New Guinea is hampered by many factors pertaining to institutions, socio-economic, technological, legal-political factors amongst others. E-governance though is seen as a new mantra having the potential of solving immense problems from service delivery, is still many a times constrained in its capacity to yield benefits. So, what are the hurdles that Papua New Guinea faces given its contextual setting is the main research objective of this paper. This objective is achieved through a quantitative methodological framework using structured questionnaires in which a sample of 189 respondents was interviewed. The findings of this research highlight that in PNG the following barriers were cited: lack of project management, inadequate technological/data and legal infrastructure, difficulty in change management, insufficient time and money, lack of requisite competencies, improper communication environment, lack of internal will and finally the dominance of external pressure.
巴布亚新几内亚受到与体制、社会经济、技术、法律-政治等因素有关的许多因素的阻碍。电子政务虽然被视为一种新的咒语,具有解决服务交付中巨大问题的潜力,但其产生效益的能力仍然受到很多次的限制。因此,鉴于其背景设置,巴布亚新几内亚面临的障碍是本文的主要研究目标。这一目标是通过使用结构化问卷的定量方法框架来实现的,其中对189名答复者进行了抽样访谈。这项研究的结果突出指出,在巴布亚新几内亚指出了以下障碍:缺乏项目管理、技术/数据和法律基础设施不足、变革管理困难、时间和资金不足、缺乏必要的能力、沟通环境不当、缺乏内部意愿,最后是外部压力占主导地位。
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引用次数: 0
Societal and Economical Impact on Citizens Through Innovations Using Open Government Data 通过使用开放政府数据的创新对公民的社会和经济影响
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch081
D. Misra, Alka Mishra
This chapter analyzes the impact that an open data policy can have on the citizens of India. Especially in a scenario where government accountability and transparency has become the buzzword for good governance and further look at whether the availability of open data can become an agent for socio-economic change in India. What kind of change it can bring to India which has its own complexities when it comes to socio economic issues and whether the steps taken by the government are up to the mark to address these complexities through data sharing. In order to understand the changes which may occur for the good or the bad, the chapter looks at specific examples where the open data platform have been utilized in India and what impact they have had on the Indian society and how the citizens have responded to it.
本章分析了开放数据政策对印度公民的影响。特别是在政府问责制和透明度已成为良好治理流行语的情况下,进一步审视开放数据的可用性是否可以成为印度社会经济变革的推动者。当涉及到社会经济问题时,它会给印度带来什么样的变化,以及政府采取的步骤是否达到了通过数据共享来解决这些复杂性的标准。为了了解可能发生的变化是好是坏,本章着眼于在印度使用开放数据平台的具体例子,以及它们对印度社会的影响以及公民如何对此作出反应。
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引用次数: 0
Cloud Computing Technologies for Open Connected Government 开放互联政府的云计算技术
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch047
Z. Mahmood
Cloud Computing is an attractive paradigm for organisations that have a requirement to process large scalable distributed applications. It allows for self-provisioning of cloud resources to develop and host applications as well as acquire storage and networking resources. Connected Government (c-government) is an area where cloud technologies can be effectively used to achieve the benefits that the cloud paradigm promises. Social Media, Web 2.0 and mobile technologies can all help to further enhance the connected government capabilities. Using such technologies, governments and citizens can engage in real time in the electronic participation of a government's functioning. In this chapter, we introduce the cloud paradigm and then discussing the requirements of c-government, we outline how cloud technologies can help to achieve an open and transparent c-government. The aim is to provide the basics of relationship between c-government and cloud computing to set the scene for other contributions in this volume.
对于需要处理大型可扩展分布式应用程序的组织来说,云计算是一个很有吸引力的范例。它允许自行提供云资源来开发和托管应用程序,以及获取存储和网络资源。互联政府(c-government)是一个可以有效使用云技术来实现云范式所承诺的好处的领域。社会媒体、Web 2.0和移动技术都可以帮助进一步提高互联政府的能力。利用这些技术,政府和公民可以实时参与政府运作的电子参与。在本章中,我们介绍了云范式,然后讨论了c-government的要求,我们概述了云技术如何帮助实现开放和透明的c-government。其目的是提供c-government和云计算之间关系的基础知识,为本卷中的其他贡献奠定基础。
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引用次数: 2
Mobility and Service Innovation 移动性与服务创新
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch003
J. Roy
This article examines the Canadian public sector's efforts to devise mobile service capacities predicated upon efficiency, engagement, and innovation, and how such capacities are intertwined with both the advent of Gov 2.0 and the inertia of traditional public administration. The author's primary focus is on the federal government (Government of Canada), with some additional consideration of provincial governments and inter-governmental dynamics as appropriate. Through three typologies of public sector governance (traditional public administration, new public management, and public value management), the author seeks to better understand these aforementioned tensions – and formulate fresh insights into how governments can pursue the leveraging of mobility as a basis for not only more efficient service delivery but also wider opportunities for public engagement and service innovation.
本文考察了加拿大公共部门在设计基于效率、参与和创新的移动服务能力方面所做的努力,以及这些能力如何与Gov 2.0的出现和传统公共管理的惰性交织在一起。作者的主要重点是联邦政府(加拿大政府),并酌情额外考虑省政府和政府间动态。通过公共部门治理的三种类型(传统公共管理、新公共管理和公共价值管理),作者试图更好地理解上述紧张关系,并就政府如何利用流动性作为基础,不仅可以提高服务效率,还可以为公众参与和服务创新提供更广泛的机会,提出新的见解。
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引用次数: 0
Citizen Attitudes About Open Government and Government 2.0 公民对开放政府的态度与政府2.0
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch082
T. Nam
The analysis on the secondary data from the Pew Internet and American Life Project's national survey (Government Online) found what influences American citizens' attitude about Open Government and Government 2.0, which can be identified as a new goal and tool, respectively, of e-government. This study employs a path analysis based on standardized structural equation estimation, which decomposes the causal relationships among multiple variables into standardized direct and indirect effects. The analysis suggests some noteworthy findings. Heavy users of e-government services and those with trust in government are likely to have positive attitudes toward the new phase of e-government, Open Government and Government 2.0. Socio-demographic conditions have indirect effects on citizen attitudes through the mediating effect of e-government use.
通过对Pew Internet和American Life Project的全国调查(Government Online)的二手数据的分析,发现了影响美国公民对Open Government和Government 2.0态度的因素。Open Government和Government 2.0分别可以被确定为电子政府的新目标和新工具。本研究采用基于标准化结构方程估计的通径分析方法,将多变量间的因果关系分解为标准化的直接效应和间接效应。分析提出了一些值得注意的发现。大量使用电子政府服务及信任政府的人士对电子政府、开放政府及政府2.0的新阶段持积极态度。社会人口条件通过电子政务使用的中介效应间接影响公民态度。
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引用次数: 2
Sharing Managerial Tacit Knowledge 管理隐性知识共享
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch105
Halimah Binti Abdul Manaf, William S. Harvey
This chapter analyses the practices of sharing managerial tacit knowledge, which has been the preferred approach by local government managers in Malaysia. The data is based on the findings of questionnaires distributed among 308 middle managers. The chapter focuses on the government's concern around knowledge and the importance of sharing tacit knowledge in order to reduce knowledge loss. The insights of this chapter have important implications for national and local governments in other empirical contexts. In particular, knowledge sharing practices can help management to share managerial tacit knowledge before staff retire or move to other departments and organisations. This is vitally important because if organisations are committed to investing in their human capital through attraction, retention and development initiatives then it is equally important that they are committed to strategies to capture knowledge.
本章分析了管理隐性知识共享的实践,这是马来西亚地方政府管理者首选的方式。数据基于对308名中层管理人员发放的问卷调查结果。本章着重论述了政府对知识的关注,以及隐性知识共享对于减少知识流失的重要性。本章的见解对其他经验背景下的国家和地方政府具有重要的启示意义。特别是,知识共享实践可以帮助管理层在员工退休或转往其他部门和组织之前分享管理隐性知识。这是至关重要的,因为如果组织致力于通过吸引、保留和发展计划来投资人力资本,那么他们致力于获取知识的战略也同样重要。
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引用次数: 0
Exploring Digitally Enabled Service Transformation in the Public Sector 探索公营部门的数码服务转型
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch043
Amizan Omar, R. El-Haddadeh, V. Weerakkody
Digitally Enabled Service Transformation (DEST) in the Public Sector (PS) offers a unique opportunity for public administration (PA) and information systems (IS) disciplines to interlace. Albeit complicating the deployment of a coherent analytical lens in its study, such uniqueness has formed a basis to enable a deviance in the theoretical selection. Interestingly, there has been a gradual move from the adoption of native PA/IS theories towards imported social sciences theories including Institutional and Structuration. Institutional Theory provides a way of viewing and explaining why and how institutions emerge in a certain way within a given context. The theory however is being criticized for its structural biasness, as it avoids explanations situated at individual or same level of analysis. Such gap is filled with the adoption of Structuration Theory, which also focuses on how structures - as micro-institutional foundation, arise, or are maintained through co-evolution of actions and institutions. The fusion of concepts from both theories would potentially maximise the debates on DEST in PS across diverse perspectives, and continue to keep the ‘research talking' by revealing novel insights.
公共部门(PS)的数字化服务转型(DEST)为公共管理(PA)和信息系统(IS)学科的交叉提供了一个独特的机会。尽管在其研究中使连贯分析透镜的部署复杂化,但这种独特性已经形成了在理论选择中实现偏差的基础。有趣的是,从采用本土的PA/IS理论逐渐转向引进的社会科学理论,包括制度和结构。制度理论提供了一种观察和解释制度为什么以及如何在给定的背景下以某种方式出现的方法。然而,该理论因其结构性偏见而受到批评,因为它避免了位于个人或同一分析水平的解释。结构理论的采用填补了这一空白,结构理论也关注结构——作为微观制度的基础,如何通过行动和制度的共同进化而产生或维持。两种理论概念的融合可能会最大限度地从不同的角度对PS中的DEST进行辩论,并通过揭示新的见解继续保持“研究谈话”。
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引用次数: 6
Mastering Electronic Procurement, Green Public Procurement, and Public Procurement for Innovation 掌握电子采购、绿色公共采购、创新公共采购
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-2203-4.CH002
Kijpokin Kasemsap
This chapter explains the overview of Electronic Procurement (e-procurement); the critical success factors and implementation of e-procurement systems; the barriers to e-procurement implementation; the perspectives on electronic public procurement; the Interpretive Structural Modeling (ISM), Structural Equation Modeling (SEM), and e-procurement; the prospect of Green Public Procurement (GPP); the importance of Public Procurement for Innovation (PPI); and the intermediation of PPI. E-procurement, GPP, and PPI expand the aspects of enterprise resource planning systems, sustainability, and innovation, allowing the automation of internal business processes and providing the procurement-related platforms that support automation at a global level. The benefits of e-procurement, GPP, and PPI include reduced transaction time, increased productivity, improved standardization, enhanced sustainability, and simplified global procurement.
本章概述了电子采购(e-procurement);电子采购系统的关键成功因素及实施电子采购实施的障碍;电子公共采购的发展展望解释结构模型(ISM)、结构方程模型(SEM)与电子采购;绿色公共采购(GPP)的前景;公共采购促进创新的重要性;以及PPI的中介作用。电子采购、GPP和PPI扩展了企业资源规划系统、可持续性和创新的各个方面,允许内部业务流程的自动化,并提供支持全球自动化的采购相关平台。电子采购、GPP和PPI的好处包括缩短交易时间、提高生产率、改进标准化、增强可持续性和简化全球采购。
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引用次数: 4
Digital City Projects 数码城市计划
Q2 Social Sciences Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch068
D. Rezende
Offering full information and efficient public services is a permanent challenge for cities concerned with citizens' quality of life and effective municipal management. The objective of this study is to describe and assess the digital city projects in Chicago (USA) and Curitiba (Brazil), using information and public services offered to citizens by the website. The research methodology consisted of case studies covering the city hall, municipal departments, and other municipal entities. The results show advantages for the citizens who have free communal access to public services on the internet. Chicago offers its citizens 281 public services distributed in 256 subjects or themes and Curitiba 508 public services distributed in 26 subjects or themes. The conclusion reiterated the importance of the implemented projects. In both cities it resulted in benefits for citizens through access to information and public services offered by the internet.
提供充分的信息和高效的公共服务是关注公民生活质量和有效市政管理的城市面临的长期挑战。本研究的目的是描述和评估芝加哥(美国)和库里提巴(巴西)的数字城市项目,利用网站为公民提供的信息和公共服务。研究方法包括对市政厅、市政部门和其他市政实体的案例研究。研究结果显示,在互联网上免费获得公共服务的公民具有优势。芝加哥为市民提供281项公共服务,分布在256个科目或主题中,库里提巴为市民提供508项公共服务,分布在26个科目或主题中。结论重申了所执行项目的重要性。这两个城市的市民都受益于互联网提供的信息和公共服务。
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引用次数: 1
期刊
eJournal of eDemocracy and Open Government
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