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Standards of Value Stream Mapping as a tool supporting logistics processes in the healthcare system in Poland 价值流图作为支持波兰医疗系统物流流程的工具的标准
IF 0.7 Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-12-31 DOI: 10.22306/al.v10i4.439
Jolanta Korkosz - Gebska, Lukasz Poplawski
According to the World Health Organisation (WHO) a health system consists of many components like organizations, institutions, resources, and people whose primary purpose is to improve health. The system is complex and requires staff, funds, information, supplies, transport, communications and overall guidance and direction to function properly. These elements interact with each other and, as in the logistics system, there are uninterrupted physical, decision-making and information flows between its most important elements, which include: service providers, service recipients (patients), a payer (the National Health Fund), control and supervision institutions, the Ministry of Health. The Polish healthcare system is struggling with many problems, such as insufficient access to health services, inefficient system management, shortages of medical staff, or underfunding. The use of Value Stream Mapping (VSM) standards can significantly contribute to the improvement of logistics processes of the Polish healthcare system. The standards can be also used to improve the processes of treatment of other diseases, but also the functioning of healthcare units.The aim of the article is to present the possibility of applying Value Stream Mapping standards in the process of ischemic stroke treatment as the results of the project ‘Lean Management in Healthcare’, implemented by the consortium consisting of the Medical University of Warsaw, the Institute of Psychiatry and Neurology in Warsaw and the Polish Society of Health Economics, financed by the National Centre for Research and Development under contract no. IS-2/200/NCBR/2015.
世界卫生组织(WHO)指出,卫生系统由许多部分组成,如组织、机构、资源和人员,其主要目的是改善健康状况。该系统十分复杂,需要人员、资金、信息、供应、运输、通信以及总体指导和指示才能正常运作。这些要素相互影响,就像物流系统一样,其最重要的要素之间存在不间断的实物、决策和信息流动,这些要素包括:服务提供者、服务接受者(患者)、支付者(国家卫生基金)、控制和监督机构、卫生部。波兰的医疗系统正面临着许多问题,如医疗服务不足、系统管理效率低下、医务人员短缺或资金不足等。价值流图(VSM)标准的使用可以极大地促进波兰医疗系统物流流程的改善。本文旨在介绍在缺血性中风治疗过程中应用价值流图标准的可能性,该项目是由华沙医科大学、华沙精神病学和神经病学研究所以及波兰卫生经济学会组成的联合体实施的 "医疗保健中的精益管理 "项目的成果。IS-2/200/NCBR/2015。
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引用次数: 0
Improving allocation and layout in production logistics 改进生产物流的分配和布局
IF 0.7 Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-12-31 DOI: 10.22306/al.v10i4.434
Martin Straka, Peter Kačmáry, Petr Besta
The article deals with the principled solution of allocation and layout of workplaces in a company producing of variety building components. Allocation and layout are very important areas for ensuring the efficient operation of companies engaged in production as well as in commercial activities. Both allocation and layout solutions have a strategic importance for companies. The investigated company produces construction metal elements as a part of modern construction technologies. The problem is related to the constant improving activities in the company in order to ensure its competitiveness on the market. The production process of construction metal elements consists of workplaces such as cutting, drilling, milling, welding and galvanizing. Workplaces for inspection and loading of finished products are non-production. The solution of the project was aimed at streamlining activities in terms of logistics, material flows as well as in terms of safety.
这篇文章论述了在一家生产各种建筑构件的公司中工作场所分配和布局的原则性解决方案。分配和布局是确保从事生产和商业活动的公司高效运营的重要领域。分配和布局解决方案对公司具有重要的战略意义。被调查公司生产的建筑金属构件是现代建筑技术的一部分。问题与公司为确保市场竞争力而不断改进活动有关。建筑金属构件的生产过程包括切割、钻孔、铣削、焊接和镀锌等工序。检查和装载成品的车间属于非生产车间。该项目的解决方案旨在简化物流、物料流和安全方面的活动。
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引用次数: 0
Do I need to use it? Factors influencing the intention to adopt automated parcel lockers as last-mile delivery services 我需要使用它吗?影响采用自动包裹柜作为最后一英里递送服务意向的因素
IF 0.7 Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-12-31 DOI: 10.22306/al.v10i4.435
F. Yusoff, Fazeeda Mohamad, P. Tamyez, Siti Panatik
Researchers have been intrigued by parcel lockers for last-mile delivery services, prompting them to investigate the matter more. This study examines factors affecting consumers’ intention to use parcel lockers through the Unified Theory of Acceptance and the Use of Technology (UTAUT). This study proposed the mediating role of performance expectancy in the relationship between social influence and effort expectancy with the intention of adopting parcel locker services. An online structured questionnaire was employed and managed to collect data from 444 respondents. The non-probability purposive sampling technique was chosen as the sampling technique, while the SmartPLS version 4.0 analysed research data. The data found that performance expectancy and compatibility over consumers' intention strongly exerted the intention to use parcel lockers. For the mediator factor, the analysis uncovered evidence that performance expectancy can effectively mediate the relationship between social influence, effort expectancy, and intention to adopt parcel lockers. The research demonstrated the significance of the UTAUT model in pinpointing the reason for the parcel locker's adoption intention in Malaysia. The research findings could provide meaningful information to logistics businesses, courier companies, and relevant government bodies to design and implement strategies to enhance the acceptance and usage of parcel lockers as the last delivery option compared to home delivery.
研究人员对用于最后一英里递送服务的包裹柜一直很感兴趣,促使他们对这一问题进行更多研究。本研究通过技术接受和使用统一理论(UTAUT)研究了影响消费者使用包裹柜意向的因素。本研究提出了绩效预期在社会影响和努力预期与使用包裹柜服务意向之间的中介作用。本研究采用了在线结构式问卷调查,共收集到 444 名受访者的数据。研究采用了非概率目的抽样技术,并使用 SmartPLS 4.0 版本对研究数据进行了分析。数据发现,性能预期和兼容性对消费者使用包裹柜的意向产生了强烈的影响。在中介因子方面,分析表明绩效预期能有效地调解社会影响、努力预期和使用包裹柜意向之间的关系。研究表明,UTAUT 模型在确定马来西亚采用包裹柜的原因方面具有重要意义。研究结果可为物流企业、快递公司和相关政府机构提供有意义的信息,以设计和实施相关策略,提高人们对包裹柜的接受度和使用率,使其成为比宅急送更受欢迎的最后一种投递方式。
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引用次数: 0
Service quality of e-hailing taxi services in Johannesburg 约翰内斯堡电子叫车出租车服务的服务质量
IF 0.7 Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-12-31 DOI: 10.22306/al.v10i4.429
A. Adenigbo, Joash Mageto, H. Makan, Rose Luke
The study examines the service quality dimensions of e-hailing taxi services for passenger flow in Johannesburg. The objective is to determine the major service quality characteristics that affect customer satisfaction for using e-hailing taxis in Johannesburg. Questionnaires were randomly distributed to 499 e-hailing taxi users in Johannesburg. This study identified and tested service quality dimensions relevant to passengers’ desire for a transport service. The study added safety and affordability to the traditional five service quality factors for analysis. The data collected were subjected to exploratory factor analysis (EFA) and regression. EFA identified reliability, tangibility, safety, and empathy as the major service quality factors for e-hailing taxis in Johannesburg. It was found that these variables significantly affect customer satisfaction with e-hailing taxi services in Johannesburg. A change in reliability will contribute about 19% to customers’ perception of e-hailing taxi services, 28% for tangibility, 15% for safety and 19% for empathy, respectively. The study indicates the importance of safety as a major service quality dimension of public transportation. It implies that e-hailing taxi operators need to pay attention to passengers’ safety with vigilance and appropriate safety measures.
本研究探讨了约翰内斯堡电子叫车出租车服务的客流服务质量维度。目的是确定影响约翰内斯堡电子叫车出租车用户满意度的主要服务质量特征。研究人员向约翰内斯堡的 499 名电子叫车出租车用户随机发放了调查问卷。这项研究确定并测试了与乘客对交通服务的期望相关的服务质量维度。除了传统的五个服务质量因素外,本研究还增加了安全性和可负担性进行分析。对收集到的数据进行了探索性因素分析(EFA)和回归分析。EFA 确定可靠性、有形性、安全性和同理心是约翰内斯堡电子叫车出租车的主要服务质量因素。研究发现,这些变量对约翰内斯堡电子叫车出租车服务的客户满意度有重大影响。可靠性的变化对客户对电子叫车出租车服务的看法的影响分别为 19%、28%、15% 和 19%。研究表明,安全是公共交通服务质量的一个重要维度。这意味着电召出租车运营商需要关注乘客的安全,提高警惕并采取适当的安全措施。
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引用次数: 0
Supplier relationship management and its impacts on purchasing performance in aircraft maintenance, repair, and overhaul in Thailand 供应商关系管理及其对泰国飞机维护、修理和大修采购绩效的影响
IF 0.7 Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-12-31 DOI: 10.22306/al.v10i4.436
Peter Madzik, Noppadol Suwannasap
Supplier Relationship Management (SRM) has been recognized to play an important role in improving purchasing performance. However, there is no evidence yet to prove this application in the aircraft maintenance, repair, and overhaul (MRO) industry in Thailand. This paper studied SRM which are arm’s-length SRM and cooperative SRM practices, and their impacts on purchasing performance in the aircraft MRO industry of Thailand by using Delphi Technique. Data are collected from in-depth interviews, and by means of a questionnaire. Sample group of this research are 20 specialists who involved with purchasing processes in aircraft MRO. The results show that cooperative SRM improves purchasing performance in all aspects, while arm’s-length SRM only improves purchasing performance in reducing sales price.
供应商关系管理(SRM)被认为在提高采购绩效方面发挥着重要作用。然而,在泰国的飞机维护、修理和大修(MRO)行业,还没有证据证明这一应用。本文采用德尔菲技术研究了 SRM(即公平的 SRM 和合作的 SRM 实践)及其对泰国飞机 MRO 行业采购绩效的影响。通过深入访谈和问卷调查收集数据。本研究的样本组为 20 名参与飞机 MRO 采购流程的专家。研究结果表明,合作式供应商关系管理能全面提高采购绩效,而公平式供应商关系管理只能在降低销售价格方面提高采购绩效。
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引用次数: 0
Cold warehousing services from the perspectives of logistics providers: the mediating role of cost and organizational readiness 从物流供应商的角度看冷仓储服务:成本和组织准备的中介作用
Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-09-30 DOI: 10.22306/al.v10i3.417
Abdul Ngah, Mohd Hassan, Michael Yiaw, Nurul Salleh, Jagan Jeevan
Despite the importance of the cold supply chain in preventing food waste worldwide, there are only a limited number of cold chain providers in Malaysia. This study investigates the factors influencing the intention to provide cold warehousing service logistics providers in Malaysia. Employing a purposive sampling method, data were gathered via an online survey of logistics companies in Malaysia. 184 usable datasets were valid for further analysis. Owing to concerns regarding predictive purposes, structural equation modelling with SMART-PLS 4 was applied to test the hypotheses of this study. The analysis found all direct hypotheses were supported. The relationship between CEO innovativeness and intention, and government support toward intention, is positively mediated by organizational readiness. Meanwhile, cost failed to mediate the relationship between CEO innovativeness and intention. The study developed a new model with two mediators for a better understanding of the factors influencing the intention to provide cold warehousing services in Malaysia from the perspective of logistics providers. The findings will provide meaningful information for the government to craft a better policy to enhance the number of cold service providers.
尽管冷链在防止全球食物浪费方面很重要,但马来西亚的冷链供应商数量有限。本研究调查了影响马来西亚提供冷仓储服务的物流供应商意向的因素。采用有目的的抽样方法,通过对马来西亚物流公司的在线调查收集数据。184个可用数据集可用于进一步分析。由于对预测目的的关注,使用SMART-PLS 4的结构方程建模来检验本研究的假设。分析发现,所有的直接假设都得到了支持。组织准备正向中介CEO创新与意向、政府对意向的支持之间的关系。同时,成本对CEO创新与意愿之间的关系没有中介作用。该研究开发了一个新的模型,有两个中介,以更好地了解从物流供应商的角度影响在马来西亚提供冷仓储服务的意图的因素。研究结果将为政府制定更好的政策以增加冷服务提供商的数量提供有意义的信息。
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引用次数: 0
Employee engagement in logistics industry: a perspective in Indonesia 物流行业员工敬业度:以印尼为例
Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-09-30 DOI: 10.22306/al.v10i3.419
Haryanto Haryanto, Harry Suharman, Poppy Koeswayo, Haryono Umar
Indonesia has a lower employee engagement rate than other nations in Southeast Asia, and this phenomenon applies to all industries, including the logistics sector. The logistics industry generally contributes a critical portion of a nation's economy, so further study of the management effectiveness in logistics companies is essential. Any company requires a reliable workforce to function at its best. This research investigates some variables influencing employee engagement in the Indonesian logistics industry. The first variable is corporate governance; the second variable is internal control; corporate reputation is the third, where all these three are set as independent variables. The research also examines whether leadership style moderates the influences of the three independent variables on employee engagement. This study collected data research by distributing questionnaires to 742 respondents from 353 logistics firms. Statistical results came from the Partial Least Square-Structural Equation Modelling (PLS-SEM) method used in this study. The findings revealed that the three independent variables positively and significantly impacted employee engagement. The leadership style functioned as the moderating role in corporate governance’s impact and the corporate reputation’s effect proven in this research; in contrast, it did not apply to internal control’s impact. These results suggest that logistics companies in Indonesia can improve employee engagement by ensuring exemplary implementation of the three independent variables while adopting a leadership style that supports these efforts.
印尼的员工敬业度低于东南亚其他国家,这一现象适用于所有行业,包括物流业。物流业通常是一个国家经济的重要组成部分,因此进一步研究物流公司的管理有效性是必要的。任何公司都需要可靠的员工队伍才能发挥最佳作用。本研究探讨了影响印尼物流业员工敬业度的一些变量。第一个变量是公司治理;第二个变量是内部控制;企业声誉是第三个,这三个都被设置为独立变量。研究还考察了领导风格是否会调节这三个自变量对员工敬业度的影响。本研究通过向353家物流公司的742名受访者发放问卷,收集数据研究。统计结果来自本研究中使用的偏最小二乘结构方程模型(PLS-SEM)方法。研究发现,这三个自变量对员工敬业度有显著的正向影响。领导风格对公司治理的影响和公司声誉的影响具有调节作用;相比之下,它并不适用于内部控制的影响。这些结果表明,印度尼西亚的物流公司可以通过确保三个自变量的示范实施来提高员工敬业度,同时采用支持这些努力的领导风格。
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引用次数: 0
Supplying aid products to affected regions by a natural phenomenon in Chiapas, Mexico 向墨西哥恰帕斯州受自然现象影响的地区提供援助产品
Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-09-30 DOI: 10.22306/al.v10i3.393
Erika Barojas-Payan, Diana Sanchez-Partida, Israel-Uriel Cantu-Cortes, Eduardo-Jesus Martinez-Banuelos
Natural phenomena affect differently in the world. It comes first from the geographical location, followed by the economic characteristics of each region. The objective of the case study presented is to design a supply network of essential products to victims in the state of Chiapas, located within the Mexican Republic, which is one of the states most affected by the appearance of natural phenomena. The vehicular routing problem with capacity is applied as a solution for the supply of aid products to 120 of 124 municipalities impacted by natural phenomena of a hydrometeorological type during the period 2015-2022. Evaluating the different municipalities that are home to the state under study through various Infrastructure and service factors, the municipality of Tuxtla Gutiérrez is determined as the origin of the routing, obtaining with it a total of 44 routes with an average of 2.7 municipalities to be supplied per route and an average of 402 km travelled. A second municipality is located, Tapachula, which obtains a second place in evaluating factors, providing the longest route in the distance travelled.
世界上的自然现象影响不同。它首先来自地理位置,其次是每个地区的经济特征。所提出的案例研究的目的是为位于墨西哥共和国境内的恰帕斯州的受害者设计一个基本产品的供应网络,恰帕斯州是受自然现象出现影响最大的州之一。2015-2022年期间,受水文气象类型自然现象影响的124个城市中,120个城市将车辆路线问题作为向120个城市提供援助产品的解决方案。通过各种基础设施和服务因素对所研究的州所在地的不同城市进行了评估,确定图克斯特拉古蒂萨雷兹市为路线的起源,总共有44条路线,平均每条路线提供2.7个城市,平均行驶402公里。第二个城市位于塔帕丘拉,它在评估因素中获得第二名,提供了最长的旅行路线。
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引用次数: 0
Categorization of urban logistics stakeholders 城市物流利益相关者的分类
Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-09-30 DOI: 10.22306/al.v10i3.402
Farchi Fadwa, Farchi Chayma, Touzi Badr, Mabrouki Charif
The main challenge for urban logistics is to shift towards a system, working under the guidance of a competent authority working in collaboration with all the stakeholders involved, whether near or far. The ultimate goal of this coordination is to optimize resources and durations while maximizing benefits in a sustainable urban context. The choice of the route to be preferred is to be justified at the level of this article. This is the purpose of this document, which aims to prioritize the most important players in the field of goods transport at the urban level to highlight the areas of action. In this article, we recall several notions by providing several definitions related to the actors of urban logistics, including last-mile delivery and standardized categorizations. We then propose our own classification based on a questionnaire, which provides the necessary data for the development of three decision-making graphs based on the results of our analysis. By highlighting the most important stakeholders in urban logistics, we hope to provide a framework for more efficient and sustainable urban goods transport in the future.
城市物流的主要挑战是转向一个系统,在主管当局的指导下工作,与所有相关利益相关者合作,无论远近。这种协调的最终目标是优化资源和工期,同时在可持续的城市环境中最大化效益。选择首选的路径将在本文的级别上进行论证。这就是本文件的目的,其目的是优先考虑城市一级货物运输领域最重要的参与者,以突出行动领域。在本文中,我们通过提供与城市物流参与者相关的几个定义来回顾几个概念,包括最后一英里交付和标准化分类。然后,我们提出了基于问卷调查的自己的分类,这为基于我们的分析结果开发三个决策图提供了必要的数据。通过强调城市物流中最重要的利益相关者,我们希望为未来更有效和可持续的城市货物运输提供一个框架。
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引用次数: 0
Increasing the efficiency of warehouse analysis using artificial intelligence 利用人工智能提高仓库分析的效率
Q4 ENGINEERING, INDUSTRIAL Pub Date : 2023-09-30 DOI: 10.22306/al.v10i3.415
Peter Veres
Logistics in companies is a necessary process that has high costs with mostly no added value. Lowering this cost is vitally important for companies to stay competitive. Nowadays, storage systems are a critical part of any company’s logistic system, and many of them try to reach an optimum level where they can operate with little freedom of movement of goods declared by the changing market. There are several manual and automated methods to achieve this. However, we hear quite little about the use of artificial intelligence in the field. This study focuses on the implementation of AI technology into warehousing, especially in categorizing goods. After an overview of the recent literature on AI technologies and their application in the field of logistics, the introduction of an AI application follows. The main goal of the application is to categorize each good stored in a warehouse into ABC-XYZ groups, which determines the place of the good in the warehouse and the ordering frequency with the quantity. After acquiring and cleaning the training data from a real company, the determination and selection of the least input parameters is an important and challenging task, which is demonstrated. The effectiveness of the supervised learning can be seen as an ANN (artificial neural network) can output, with the aid of a non-conventional metaheuristic approach - the black hole algorithm - as the learning agent is demonstrated by an example, which also shows the result of an ABC-XYZ categorization run on a dataset from a multinational company.
企业物流是一个成本高、附加值低的必要过程。降低这一成本对公司保持竞争力至关重要。如今,存储系统是任何公司物流系统的重要组成部分,其中许多公司都试图达到最佳水平,以便在不断变化的市场申报的货物很少自由移动的情况下运行。有几种手动和自动的方法可以实现这一点。然而,我们很少听到人工智能在这一领域的应用。本研究的重点是将人工智能技术应用于仓储,特别是在货物分类方面。在概述了人工智能技术及其在物流领域的应用的最新文献之后,接下来介绍了人工智能应用。该应用程序的主要目标是将存储在仓库中的每种商品分类为ABC-XYZ组,这决定了商品在仓库中的位置以及订购数量的频率。在对真实公司的训练数据进行采集和清理后,最小输入参数的确定和选择是一项重要而具有挑战性的任务。监督学习的有效性可以看作是ANN(人工神经网络)可以输出,借助非传统的元启发式方法-黑洞算法-作为学习代理的一个例子,它也显示了ABC-XYZ分类在跨国公司数据集上运行的结果。
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引用次数: 0
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Acta Logistica
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