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PERANAN INOVASI SEBAGAI MEDIATOR PADA KINERJA USAHA CAFÉ 创新作为咖啡馆业务的调解人的作用
Pub Date : 2019-05-08 DOI: 10.30813/jpk.v3i1.1555
Michael Christian
Research data shows that in the Southeast Asian region, Indonesia is the largest country in terms of the foodservice market with sales figures increasing from 2010-2014. This indicates that even though this trend was followed by the "loss of time" of food service businesses in Indonesia, the food service market still has markets and enthusiasts who are always there. Cafes in the Indonesian food service market increased from a compound year growth rate (CAGR) of 9.4% in sales from 2010 to 2014, reaching US $ 3.6 billion in 2014, and are expected to continue to increase sales value at 9 CAGR, 7% from 2015 to 2019. Sales in café businesses are second in the food service subsector in Indonesia. This explains that there is a large enough market for business opportunities especially when looking at the number of outlets and the number of existing transactions. The development of information technology cannot be separated in the formation of a new concept of business marketing and sales in the form of cafes. This study aims to analyse the impact of innovation as a mediator on cafe business performance and other factors that influence business performance. This study uses Partial L east Square - Structural Equation Modelling (SEM) using SMART PLS 3.0. The results of this study explain that the business performance of cafes in the Central Jakarta area is influenced by Customer Orientation. Furthermore, the café business performance in the Central Jakarta area is influenced by Innovation. The third thing is that innovation is influenced by customer orientation factors. Furthermore, the fourth conclusion is that the business performance of cafes in the Central Jakarta area is influenced by customer orientation which is mediated by the Innovation factor.Keywords: business performance, customer orientation, innovation
研究数据显示,在东南亚地区,印尼是餐饮服务市场最大的国家,其销售额从2010年到2014年一直在增长。这表明,尽管这一趋势伴随着印尼餐饮服务企业的“时间流失”,但餐饮服务市场仍然有市场和爱好者一直在那里。从2010年到2014年,印尼餐饮服务市场的咖啡馆销售额的复合年增长率(CAGR)为9.4%,2014年达到36亿美元,预计2015年至2019年的销售额将继续以9.7%的复合年增长率增长。咖啡馆的销售额在印尼的食品服务子行业中排名第二。这解释了有一个足够大的市场的商业机会,特别是当看到网点的数量和现有的交易数量。信息技术的发展离不开企业营销新理念的形成和咖啡馆销售形式的形成。本研究旨在分析创新作为中介对咖啡馆经营绩效的影响,以及其他影响经营绩效的因素。本研究使用SMART PLS 3.0的偏L东方-结构方程模型(SEM)。本研究的结果解释了雅加达中心地区咖啡馆的经营绩效受到顾客导向的影响。此外,雅加达中心地区的咖啡馆经营绩效受到创新的影响。第三,创新受到顾客导向因素的影响。此外,第四个结论是雅加达中心地区咖啡馆的经营绩效受到顾客导向的影响,而顾客导向又受到创新因素的中介作用。关键词:企业绩效,客户导向,创新
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引用次数: 2
KONSEPTUALISASI VALUE CO-CREATION DALAM KONTEKS CUSTOMER TO CUSTOMER Konseptualisasi价值共创,以客户为导向
Pub Date : 2019-05-08 DOI: 10.30813/jpk.v3i1.1554
Y. Buana, Isanawikrama Isanawikrama, Edwin Joyo Hutomo, Yohanes Jhony Kurniawan
This research is conceptual thinking according to the approach from a customer-dominant logic (C-D) perspective, this study aims to expand the discussion of value co-creation by providing conceptual insights into value co-creation within the customer's social environment. In the social context in which customers consume together or collectively, research will raise the concept of how to provide recommendations on how services can facilitate value co-creation in a customer-to-customer (C2C) context. Current thinking about value in C-D according to the service management perspective on C2C interactions and social science concepts in consumers, requires a framework that can be proposed for C2C value co-creation as a dynamic, gradual process. Values appear in four different social layers: "classified customers", "social bubbles","temporary communities" and “neo communities”. Later, this research requires further validation using qualitative field-based methods such as participant observation and interviews. Furthermore, this research can contribute by introducing the perspective of value co-creation in C2C, by conceptualizing the social layer in which values will be formed and giving specific propositions to decision makers and managers who are related to the service industry.Keywords: Customer-dominant logic; Customer-to-customer; Shared consumption; Value co-creat
本研究是根据顾客主导逻辑(C-D)视角的方法进行概念思维,本研究旨在通过对顾客社会环境中的价值共同创造提供概念性的见解来扩展对价值共同创造的讨论。在顾客一起或集体消费的社会背景下,研究将提出如何在顾客对顾客(C2C)的背景下就服务如何促进价值共同创造提供建议的概念。当前基于C2C互动的服务管理视角和消费者社会科学概念对C-D价值的思考,需要提出一个框架,将C2C价值共同创造作为一个动态的、渐进的过程。价值观出现在四个不同的社会层面:“分类客户”、“社会泡沫”、“临时社区”和“新社区”。随后,本研究需要使用定性的基于现场的方法,如参与者观察和访谈,进一步验证。此外,本研究可以通过引入C2C中价值共同创造的视角,概念化价值形成的社会层面,并为与服务业相关的决策者和管理者提供具体的建议。关键词:顾客主导逻辑;顾客;共享消费;价值co-creat
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引用次数: 1
“MENJADI PENYIAR CILIK” (KEGIATAN PEMBERDAYAAN BAGI SISWA SEKOLAH RAKYAT ANCOL 2) “成为童工”(安可人民学校学生的授权活动2)
Pub Date : 2019-05-08 DOI: 10.30813/jpk.v3i1.1553
Lasmery Rosentauly Maissalinya Girsang
In general, broadcasting is a part of communication skill that can be gained through commercial agents/workshop or at university. Besides that, directly practice of broadcasting is still rare announced to public. Based on that situation and condition, Communication Department from Bunda Mulia University tries to share the knowledge of broadcasting through empowerment activity to school that applies broadcasting as the major. In this case, the school needs to implementation in studio room but has not provided by facility yet. Therefore, this empowerment activity runs by giving not only oral material, but also the practice of equipments inside TV studio. In brief, the results of this activity can introduce and enable the students of Sekolah Rakyat Ancol 2 (located in North Jakarta) to actualize their roles as news presenter, camera person, switcher, floor director as a whole unity in a broadcasting process. PKM activities are implemented by combining lecture techniques (giving material) and direct practice. During the initial 60 minutes, students are provided with material related to script writing and broadcasting techniques. In order not to appear stiff, the lecture delivered was supported by the seating arrangement of U shape so that participants surrounded the speakers. Then afterwards, for approximately 2 hours, participants practiced individually and in teams. The results of this study in general explain curiosity indeed strongly encourages participants to practice. It is hoped that in the future, PKM activities will be long-term through training / similar programs with more varied topics / themes.                     Keywords: broadcasting, empowerment, student, folk school
一般来说,广播是沟通技巧的一部分,可以通过商业代理/研讨会或大学获得。除此之外,直接转播的做法还很少向公众公布。基于这种情况和条件,本达穆里亚大学传播系试图通过赋权活动,将广播知识分享给以广播为专业的学校。在这种情况下,学校需要在工作室实施,但尚未提供设施。因此,这次的赋能活动除了给予口头材料外,还会给予电视演播室内部设备的实践。简而言之,这个活动的结果可以介绍并使Sekolah Rakyat Ancol 2(位于雅加达北部)的学生在广播过程中作为一个整体实现他们的角色,如新闻主持人,摄像师,切换员,现场主任。PKM活动通过授课技术(提供材料)和直接实践相结合来实施。在最初的60分钟里,学生们将学习与剧本写作和广播技巧有关的材料。为了不显得呆板,讲课时采用了“U”型的座位安排,让听众围在演讲者周围。然后,大约2个小时,参与者单独或小组练习。这项研究的结果总体上解释了好奇心确实强烈地鼓励参与者去练习。希望在未来,PKM活动将通过培训或类似的项目,更多样化的主题/主题来长期开展。关键词:广播、赋权、学生、民间学校
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引用次数: 0
LITERASI MEMBACA ANAK-ANAK DI PESISIR PANTAI SAWARNA, LEBAK BANTEN 扫盲阅读sa着色沿岸的儿童,LEBAK BANTEN
Pub Date : 2019-05-08 DOI: 10.30813/jpk.v3i1.1556
Suraya Suraya, Agustina Zubair, Diah Wardhani
This community empowerment activity is in the form of training on the socialization of Reading Literacy to Students in Sawarna Beach, Lebak banten. The purpose of this training the students and school-aged children have the ability to read and become accustomed to reading. This training activity was held on February 13, 2018 in Sawarna Village, Lebak Banten. This activity is followed by students who are domiciled in the village. The participants have not fully read the habit either at home or at school. The lack of facilities for children's story books owned by schools and at home. Children or Students Kindergarten requires motivation and inspiration about activities and reading habits or reading literacy. Keywords : Reading Literacy, Kids, Empowerment Activity
这项社区赋权活动的形式是在Lebak banten的Sawarna Beach对学生进行阅读能力社会化培训。这样做的目的是培养学生和学龄儿童的阅读能力,使他们习惯于阅读。本次培训活动于2018年2月13日在勒巴克万丹的Sawarna村举行。这个活动是由住在村里的学生参加的。无论是在家里还是在学校,参与者都没有完全阅读这个习惯。学校和家庭都缺乏提供儿童故事书的设施。儿童或学生幼儿园需要有关活动和阅读习惯或阅读素养的动机和灵感。关键词:阅读素养,儿童,赋权活动
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引用次数: 1
KONSOLIDASI GERAKAN ANTI KORUPSI BERBASIS AKADEMISI MELALUI JURNAL INTEGRITAS DAN ACS 2018 以学术为基础的反腐败运动通过《正直与案例2018》杂志合并
Pub Date : 2019-05-07 DOI: 10.30813/jpk.v3i1.1551
R. Marta

Corruption is the most latent crime, because it is pattern tends to be collective and is massive. Now the complexity and level has reached a worrying stage, so it needs the attention of various parties to deal with it. In addition to the Corruption Eradication Commission (KPK), of course the participation of interdisciplinary academician needs to contribute quality thinking to provide solutions to one of the major problems in Indonesia. Therefore, the KPK took the initiative to organize the dissemination of selected research results in the Jurnal Integritas in a scientific seminar while supporting the implementation of The 3rd Anti-Corruption Summit or abbreviated as ACS 2018 in Makassar. This is intended as a strategic step in consolidating the anti-corruption movement based on academician.

 

Keywords:  Academician, ACS 2018, Corruption Eradication, Jurnal Integritas

腐败是最具潜在性的犯罪,其形式具有集体性和规模性。现在其复杂性和程度已经达到了令人担忧的阶段,需要各方的关注来应对。除了肃贪委员会(KPK)之外,跨学科学者的参与当然需要提供高质量的思考,为印尼的主要问题之一提供解决方案。因此,肃贪委主动组织在科学研讨会上传播《诚信》杂志上的精选研究成果,同时支持在望加锡举行的第三届反腐败峰会(简称ACS 2018)的实施。这是巩固以院士为基础的反腐败运动的战略步骤。关键词:院士;ACS 2018;反腐
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引用次数: 5
Analisis Faktor-Faktor E-Service Quality Kalbisphere pada Kepuasan Mahasiswa Kalbis Institute
Pub Date : 2019-05-07 DOI: 10.30813/jpk.v3i1.1552
Fransiscus Amonio Halawa, Fabianus Fensi
This research was conducted to find out whether there were influences of E-Service Quality factors on student satisfaction. The objects of research in this study were the Active Students of Kalbis Institute in 2017, IT Department with 35 people. The variable used in this study is E-Service Quality and Student Satisfaction, the E-Service Quality variable is denoted as X variable, while the Student Satisfaction variable is denoted as variable Y. The data obtained was analyzed using multiple linear regression. The results of the study show that Responsiveness, Contact, Efficiency, System Availability, and Privacy have no partial significant effect on student satisfaction, while the Compensation and Fullfilment variables have a partially significant effect on student satisfaction. Based on the results of the F test, it can be seen that simultaneously Contact, Efficiency, System Availability, Fullfillment, and Privacy have a significant effect on student satisfaction. According to the author's observation, Kalbisphere faces several problems, therefore it is necessary to improve the quality of Kalbisphere so that students feel more satisfied with the future Kalbisphere services.  Keywords : E-Service Quality, Student satisfaction, Kalbisphere
本研究旨在探讨电子服务品质因素对学生满意度的影响。本研究的研究对象为卡尔比斯学院2017级IT系活跃学生,共35人。本研究使用的变量为E-Service Quality and Student Satisfaction,其中E-Service Quality变量记为X变量,Student Satisfaction变量记为y变量。所得数据采用多元线性回归分析。研究结果表明,响应性、接触、效率、系统可用性和隐私对学生满意度没有部分显著影响,而补偿和履行变量对学生满意度有部分显著影响。从F检验的结果可以看出,Contact、Efficiency、System Availability、fulfillment和Privacy同时对学生满意度有显著的影响。根据笔者的观察,Kalbisphere面临着几个问题,因此有必要提高Kalbisphere的质量,让学生对Kalbisphere未来的服务更满意。关键词:电子服务质量,学生满意度,Kalbisphere
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引用次数: 0
PENGARUH FIRM SIZE, CURRENT RATIO, PROFITABILITAS, DAN HUTANG HARGA SAHAM DENGAN DEVIDEN SEBAGAI MODERATING VARIABEL 固定效应:固定回报率、当前回报率、利润率和股票价格债务与股息为可变平衡性
Pub Date : 2019-05-07 DOI: 10.30813/jpk.v3i1.1550
Siti Khuswatun Khasanah
The purpose of this study is to get a picture of the DPR moderating both partially and simultant on the Effect of DER, ROA, Firm Size on PER. The research approach used is a quantitative research approach. This type of research is documentation research while the nature of research is quantitative correlative. The target population of the study is the Manufacture Sector Sub Sector Consumer Goods Company in the Indonesia Stock Exchange, which amounted to 38 (thirty eight) issuers. While the sampling collection technique is a non-probability-purposive sampling so that the number of sample research targets is four issuers. The data analysis techniques applied include: 1. Descriptive Statistic Analysis; 2. Partial Regression Analysis; 3. Multiple Regression Analysis; and 4. Moderate Regression Analysis Model. the results of hypothesis testing through the t test, show that partially. DPR is able to moderate the influence of DER, ROA, Firm Size on PER. Whereas from the F test shows that simultant, the DPR is able to moderate the Effect of DER, ROA and Firm Size on PER. In this case, DER is a dominant and significant dominant predictor of PER. Keyword: Dividend Payout Ratio, Price Earning Ratio.
本研究的目的是要得到一个图像的DPR部分和模拟调节的影响,总资产收益率,企业规模对PER。使用的研究方法是定量研究方法。这种类型的研究是文献研究,而研究的性质是定量关联的。该研究的目标人群是印度尼西亚证券交易所的制造部门分部门消费品公司,共有38(38)个发行人。而抽样收集技术是一种非概率目的抽样,因此样本研究目标的数量为四个发行人。应用的数据分析技术包括:1。描述性统计分析;2. 偏回归分析;3.多元回归分析;和4。适度回归分析模型。通过t检验进行假设检验的结果,部分地说明了这一点。DPR能够调节DER、ROA、企业规模对PER的影响。而F检验表明,DPR能够调节DER、ROA和企业规模对PER的影响。在这种情况下,DER是PER的显性和显著的显性预测因子。关键词:股利支付率,市盈率。
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引用次数: 0
TRANSFORMASI STRUKTUR SOSIAL DALAM PEMANFAATAN RPTRA DHARMA SUCI JAKARTA UTARA 北雅加达圣佛法的社会结构的转变
Pub Date : 2019-05-07 DOI: 10.30813/jpk.v3i1.1547
Sugeng Wahjudi
The focus of RPTRA's activities reflects services for children and community services to become a community center that functions as a center of interaction and is used by all elements of society from various age groups. This research is an advanced stage of previous research on the relationship of RPTRA managers. The communication network that is built into the use of the RPTRA can be utilized for the development of institutional components that are socio-economic. By using Max Webber's instrumental rationality approach, this study can identify the social changes that have been formed. This study will provide a description relating to changes in knowledge, attitudes and actions of the people who use RPTRA. Changes that arise from individual RPTRA users (mothers) are driven by actions based on value orientation. Their actions involved in activities at RPTRA were not driven by instrumental orientation (to obtain economic benefits) or traditional orientation (because of tradition - driven by the authority structure) In general it can be concluded that RPTRA was able to take a good role. RPTRA is not a material space that distributes materials / materials to make a transformation of the social structure of society (change in social action). The results of the study indicate the formation of rationality in the use of RPTRA if it is associated with user social actions and program activities that put RPTRA as a center in building social relations for their local communities and social change. Keywords: RPTRA, communication network, social change, social actions.
RPTRA的活动重点反映了对儿童和社区服务的服务,成为一个社区中心,作为一个互动中心,供来自不同年龄段的社会所有元素使用。本研究是前人对RPTRA管理者关系研究的深化阶段。为使用RPTRA而建立的通讯网络可用于发展社会经济的体制组成部分。运用韦伯的工具理性方法,本研究可以识别已经形成的社会变化。本研究将提供有关使用RPTRA的人在知识、态度和行动方面的变化的描述。个体RPTRA用户(母亲)产生的变化是由基于价值取向的行为驱动的。他们参与RPTRA活动的行为不是由工具导向(获得经济利益)或传统导向(因为传统-由权威结构驱动)驱动的。总的来说,RPTRA能够发挥良好的作用。RPTRA不是一个分配材料/材料以进行社会的社会结构转变(社会行动的改变)的物质空间。研究结果表明,如果用户的社会行为和计划活动将RPTRA作为建立当地社区社会关系和社会变革的中心,则RPTRA使用合理性的形成。关键词:RPTRA,传播网络,社会变革,社会行动
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引用次数: 0
LITERASI MEDIA BAGI KAUM IBU DI RPTRA DHARMA SUCI 神圣佛法妇女解放组织的媒体素养
Pub Date : 2018-11-08 DOI: 10.30813/jpk.v2i2.1365
Virgitta Septyana

ABSTRACT

 

The digital era is carrying information and can be accessed anyone through smartphone in the hands. Hoax is one of the big problem which is often divisive among community. Hence, the importance of media literation for residents so as to have the ability apply thought critical of the mass media and doing so can raise awareness and responsibiloties as citizens.

This society’s empowerment activity involving the writer takes place at RPTRA Dharma Suci. The reason choosing women  is to become a gate keeper who will filter the news for the children. With the collaboration between presentation and study case, women are expected to distinguish the right information or not.

 

Keywords: Media Literation, News, Gate Keeper
数字时代承载着信息,任何人都可以通过手中的智能手机获取信息。恶作剧是一个大问题,往往是社会分歧。因此,媒体素养对居民的重要性,使他们有能力运用批判大众媒体的思想,这样做可以提高作为公民的意识和责任。这个协会的授权活动包括作者在RPTRA达摩苏奇。选择女性的原因是她们会成为看门人,为孩子们过滤新闻。在演示和研究案例的合作下,女性需要区分正确的信息或错误的信息。关键词:媒介素养,新闻,看门人
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引用次数: 4
PENGARUH PERILAKU KONSUMEN, BRAND IMAGE DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN ONLINE PADA SITUS BELANJA ONLINE (Studi Kasus pada Situs Belanja Online XYZ) 消费者行为、品牌形象和推广对在线购物网站在线购买决策的影响(XYZ在线购物网站案例研究)
Pub Date : 2018-11-08 DOI: 10.30813/jpk.v2i2.1366
A. Bawono, Isanawikrama Isanawikrama, Kusumah Arif, Y. Kurniawan
ABSTRACT E-Commerce is electronic commerce related to the activity of buying, selling, marketing of goods or services by utilizing internet communication network as a form of future trading.. The purpose of this research is (1) To know the influence of consumer behavior toward online purchasing decision on E Commerce Site, (2) to know the influence of brand image to online purchasing decision on E Commerce Site, (3) to know the influence of promotion to online purchasing decision at E-Commerce Sites XYZ. The method used in this study is a quantitative research method and use if the data SPSS Version 24.00. Populations and samples (questionnaires) in this study were 97 valid questionnaires. Questionnaire materials include: Functional Image (image seen from product function), Affective Image (image seen from attitudes toward brand), and Reputation (image seen from reputation of brand) disseminated to E Commerce Site XYZ  user in Jakarta. this is: Based on the results of research and discussion, it can be concluded as follows: (1) Partially, the dimensions of Consumer Behavior have a significant and positive effect on Purchase Decision at E-Commerce Sites XYZ received with a significance value of 0.618, (2) Partially, image has a significant and positive effect on Purchasing Decision at E Commerce Site XYZ received with a significance value of 0.323, (3) Partially, the promotion dimension has a significant and positive effect on Purchase Decision at E Commerce Sites received with a significance value of 0.765. Keywords:  Consumer Behaviour, Brand Image, Promotion and Online Purchasing Decision.
电子商务是利用互联网通信网络购买、销售、营销商品或服务的电子商务活动,是未来交易的一种形式。本研究的目的是:(1)了解消费者行为对电子商务网站在线购买决策的影响,(2)了解品牌形象对电子商务网站在线购买决策的影响,(3)了解促销对电子商务网站XYZ在线购买决策的影响。本研究采用的方法是定量研究方法,使用SPSS 24.00版本的数据。本研究总体样本(问卷)为97份有效问卷。问卷材料包括:向雅加达电子商务网站XYZ用户传播的功能形象(从产品功能看到的形象)、情感形象(从对品牌的态度看到的形象)和声誉(从品牌声誉看到的形象)。根据研究和讨论的结果,可以得出以下结论:(1)部分地,消费者行为维度对电子商务网站XYZ购买决策有显著的正向影响,显著值为0.618;(2)部分地,形象维度对电子商务网站XYZ购买决策有显著的正向影响,显著值为0.323;(3)部分地,促销维度对电子商务网站XYZ购买决策有显著的正向影响,显著值为0.765。关键词:消费者行为,品牌形象,促销,在线购买决策
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引用次数: 10
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