Pub Date : 2023-01-01DOI: 10.4236/jssm.2023.163011
Zhide Luo, Ador G. Paulino
{"title":"Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China","authors":"Zhide Luo, Ador G. Paulino","doi":"10.4236/jssm.2023.163011","DOIUrl":"https://doi.org/10.4236/jssm.2023.163011","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"2 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77233875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.4236/jssm.2023.163012
J. Hornik
{"title":"Selecting and Remunerating Advertising Agencies: A Signaling Theoretical Perspective","authors":"J. Hornik","doi":"10.4236/jssm.2023.163012","DOIUrl":"https://doi.org/10.4236/jssm.2023.163012","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"67 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80102080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.4236/jssm.2023.163015
Elvis Mahlasela Shongwe
{"title":"The Challenges Experienced by School Principals in the Implementation of QMS Performance Appraisal System in Schools within Mpumalanga Province, South Africa","authors":"Elvis Mahlasela Shongwe","doi":"10.4236/jssm.2023.163015","DOIUrl":"https://doi.org/10.4236/jssm.2023.163015","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81525505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.4236/jssm.2023.163017
J. Chow, L. Collingridge, Jacqueline Altagracia Ramirez Ph.D.
{"title":"Facilitated Discussion Process for Workplace Grievances","authors":"J. Chow, L. Collingridge, Jacqueline Altagracia Ramirez Ph.D.","doi":"10.4236/jssm.2023.163017","DOIUrl":"https://doi.org/10.4236/jssm.2023.163017","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82691958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.4236/jssm.2023.161005
Paulo Deco, João Pitra dos Santos, Kianvu Tamo, Alcides Romualdo Neto Simbo
{"title":"Contributions of Socio-Economic Theory in Hidden Costs Accounting in Companies and Organizations","authors":"Paulo Deco, João Pitra dos Santos, Kianvu Tamo, Alcides Romualdo Neto Simbo","doi":"10.4236/jssm.2023.161005","DOIUrl":"https://doi.org/10.4236/jssm.2023.161005","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"22 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88589503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-03DOI: 10.1101/2022.06.03.22275952
E. Kinyenje, C. Germán, T. Yahya, J. Hokororo, S. Nungu, M. Mohamed, M. Degeh, O. Nassoro, R. Bahegwa, Y. Msigwa, R. Ngowi, L. Marandu, S. Mwaisengela, E. Eliakimu
Background The use of data for planning and improving healthcare delivery is sub-optimal among developing countries. In 2015, Tanzania started to implement Star Rating Assessment (SRA) process for primary health care (PHC) facilities to improve various dimensions of quality of services, including the use of data. We aimed at assessing the extent and predictors of data use in Tanzanian PHC facilities. Methodology We used the most current national SRA data available in DHIS2 that was collected in 2017/2018 from all 7,289 PHC facilities. A facility was considered using data if gained 80% of the allocated scores. Other dependent variables were the three components that together contribute to the use of data [If PHC facility has Health Management Information systems (HMIS) functional, disseminate information, and has proper medical records]. We determined the association between data use and facility ownership status (public or private), location of the facility (rural or urban) and facility service level (dispensary, health centre or hospital). Results are presented as proportions of facilities that qualified for data use and the three components. The associations are reported in Adjusted odds ratio (AOR) with a 95% confidence interval (CI). Results A total of 6,663(91.4%) PHC facilities met our inclusion criteria for analysis. Among the facilities: 1,198(18.0%) had used data for planning and services improvement; 3,792(56.9%) had functional HMIS; 1,752(26.3%) had disseminated data; and 631(9.5%) had proper medical records. PHC facilities that are publicly owned (AOR 1.25; 95% CI: 1.05-1.48) and those at higher service level [hospitals (AOR 1.77; 95% CI: 1.27-2.46) and health centres (AOR 1.39; 95% CI: 1.15-1.68) compared to dispensaries] were more likely to use data. Conclusion The use of facility data for planning and services improvement in Tanzanian PHC facilities is low, and much effort needs to be targeted at privately-owned and low-level PHC facilities.
{"title":"The use of data for planning and service improvement in Tanzanian Primary healthcare facilities: Experience from Star Rating Assessment","authors":"E. Kinyenje, C. Germán, T. Yahya, J. Hokororo, S. Nungu, M. Mohamed, M. Degeh, O. Nassoro, R. Bahegwa, Y. Msigwa, R. Ngowi, L. Marandu, S. Mwaisengela, E. Eliakimu","doi":"10.1101/2022.06.03.22275952","DOIUrl":"https://doi.org/10.1101/2022.06.03.22275952","url":null,"abstract":"Background The use of data for planning and improving healthcare delivery is sub-optimal among developing countries. In 2015, Tanzania started to implement Star Rating Assessment (SRA) process for primary health care (PHC) facilities to improve various dimensions of quality of services, including the use of data. We aimed at assessing the extent and predictors of data use in Tanzanian PHC facilities. Methodology We used the most current national SRA data available in DHIS2 that was collected in 2017/2018 from all 7,289 PHC facilities. A facility was considered using data if gained 80% of the allocated scores. Other dependent variables were the three components that together contribute to the use of data [If PHC facility has Health Management Information systems (HMIS) functional, disseminate information, and has proper medical records]. We determined the association between data use and facility ownership status (public or private), location of the facility (rural or urban) and facility service level (dispensary, health centre or hospital). Results are presented as proportions of facilities that qualified for data use and the three components. The associations are reported in Adjusted odds ratio (AOR) with a 95% confidence interval (CI). Results A total of 6,663(91.4%) PHC facilities met our inclusion criteria for analysis. Among the facilities: 1,198(18.0%) had used data for planning and services improvement; 3,792(56.9%) had functional HMIS; 1,752(26.3%) had disseminated data; and 631(9.5%) had proper medical records. PHC facilities that are publicly owned (AOR 1.25; 95% CI: 1.05-1.48) and those at higher service level [hospitals (AOR 1.77; 95% CI: 1.27-2.46) and health centres (AOR 1.39; 95% CI: 1.15-1.68) compared to dispensaries] were more likely to use data. Conclusion The use of facility data for planning and services improvement in Tanzanian PHC facilities is low, and much effort needs to be targeted at privately-owned and low-level PHC facilities.","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"178 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74163351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4236/jssm.2022.151003
Gloria Nishimwe, Sam Kamali, Eden Gatesi, Rex Wong
{"title":"Assessing the Perceptions and Preferences between Online and In-Person Classroom Learning among University Students in Rwanda","authors":"Gloria Nishimwe, Sam Kamali, Eden Gatesi, Rex Wong","doi":"10.4236/jssm.2022.151003","DOIUrl":"https://doi.org/10.4236/jssm.2022.151003","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"35 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77565024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4236/jssm.2022.153018
Mariana Gómez-Vargas, A. Huerta-Barrientos
{"title":"A Model for Minimizing the Cost of Distributing Metallic Coins in Mexico","authors":"Mariana Gómez-Vargas, A. Huerta-Barrientos","doi":"10.4236/jssm.2022.153018","DOIUrl":"https://doi.org/10.4236/jssm.2022.153018","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86200081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4236/jssm.2022.156040
Léon Bertrand Ngouo
{"title":"The Paradoxes of Administrative Reform Workflow: A Proposition for an Analysis and Management Tool","authors":"Léon Bertrand Ngouo","doi":"10.4236/jssm.2022.156040","DOIUrl":"https://doi.org/10.4236/jssm.2022.156040","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"37 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79566300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4236/jssm.2022.155029
Zennouche Mohamed
The signs of conflict in the organization are actually very common and can-not be ignored, but conflicts within the organization cost the company a lot of time and resource costs every year. But it is possible to achieve positive results from this conflict in the service of workers and institutions, and in the case of knowing the causes and factors of conflict and influencing them in order to influence the behavior of leaders and workers in order to reach the achievement of the company’s goals, where the tension in the workplace is an important cause in creating conflict in the organizations between workers. The purpose of the study was to investigate the effects of the interpersonal conflict on creativity and the mediating role of challenge related stress and hindrance related stress. The proposed model was done through a questionnaire survey with data collected from 205 employees from industrial companies, with 197 valid responses. The analysis examined the relationship between the variables of the proposed model, includes the correlation analysis and hierarchical regression. Furthermore, the study analyses the effects the two types of stress have on creativity. The results of hierarchical linear modelling reveal that interpersonal conflict was positively related to hindrance-related stress but negatively related to challenge-related stress, in other hand, challenge-related stress was significantly and positively related to creativity whereas hin-drance-related stress was negatively related to creativity. We also found that challenge-related and hindrance-related stress mediates relationship between interpersonal conflict and creativity.
{"title":"The Direct Effect of Interpersonal Conflict on Creativity and Mediating Role of Challenge-Related Stress and Hindrance Related Stress","authors":"Zennouche Mohamed","doi":"10.4236/jssm.2022.155029","DOIUrl":"https://doi.org/10.4236/jssm.2022.155029","url":null,"abstract":"The signs of conflict in the organization are actually very common and can-not be ignored, but conflicts within the organization cost the company a lot of time and resource costs every year. But it is possible to achieve positive results from this conflict in the service of workers and institutions, and in the case of knowing the causes and factors of conflict and influencing them in order to influence the behavior of leaders and workers in order to reach the achievement of the company’s goals, where the tension in the workplace is an important cause in creating conflict in the organizations between workers. The purpose of the study was to investigate the effects of the interpersonal conflict on creativity and the mediating role of challenge related stress and hindrance related stress. The proposed model was done through a questionnaire survey with data collected from 205 employees from industrial companies, with 197 valid responses. The analysis examined the relationship between the variables of the proposed model, includes the correlation analysis and hierarchical regression. Furthermore, the study analyses the effects the two types of stress have on creativity. The results of hierarchical linear modelling reveal that interpersonal conflict was positively related to hindrance-related stress but negatively related to challenge-related stress, in other hand, challenge-related stress was significantly and positively related to creativity whereas hin-drance-related stress was negatively related to creativity. We also found that challenge-related and hindrance-related stress mediates relationship between interpersonal conflict and creativity.","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"79 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86936579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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