International Journal of Service Science, Management, Engineering, and Technology最新文献

{"title":"Factors That Affect the Effective Use of E-Government Procedures in Limpopo","authors":"A. Moloto, M. Muchie","doi":"10.4236/jssm.2023.163013","DOIUrl":"https://doi.org/10.4236/jssm.2023.163013","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"71 1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83345329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Service Robots—An Innovative Sustainability in Rural Banking","authors":"R. Hariharan, R. Vedapradha, E. Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree","doi":"10.4236/jssm.2023.164026","DOIUrl":"https://doi.org/10.4236/jssm.2023.164026","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84362749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"QR Code Enabled Payment Solutions in Creating a Cashless Society among Sri Lankan Consumers—A Literature Review","authors":"Prakash Chamika Hewawasam, Adam Amril Jaharadak, A. Khatibi, S. Azam","doi":"10.4236/jssm.2023.162008","DOIUrl":"https://doi.org/10.4236/jssm.2023.162008","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91088238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research on Theme Park Customer Satisfaction Based on ECSI Model<br/>—Taking Shanghai Disneyland as an Example","authors":"Chen Liang, Chenggang Li","doi":"10.4236/jssm.2023.161002","DOIUrl":"https://doi.org/10.4236/jssm.2023.161002","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88569428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Relationship between Job Demands, Job Resources, Employee Burnout, and Employee Engagement in Municipal Government Workers","authors":"William Thomas Crawford, W. Detar","doi":"10.4236/jssm.2023.164024","DOIUrl":"https://doi.org/10.4236/jssm.2023.164024","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"19 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88272078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Roadmap for Becoming Proactive","authors":"Hajar Al Hubaishi","doi":"10.4236/jssm.2023.165033","DOIUrl":"https://doi.org/10.4236/jssm.2023.165033","url":null,"abstract":"Proactivity refers to the tendency of proactively proposing solutions, actively seeking feedback, and actively innovating. Proactivity is very important for the development of individuals, organizations and even governments and countries. Since the scholar Liu Mi and others reviewed the research on employee’s proactive personalities in 2007, other scholars have published dozens of proactive researches, based on different theoretical perspectives, in well-known journals. This paper reviews the development of proactivity, analyses its formation and mechanism and further proposes the direction, magnitude and prospect of future research, regarding those countries, governments and individuals who make things happen, those who watch things happen and those who ask after things happen, what happened?","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135107747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Nationalism of Consumers Loyalty: A Case Study of Multinational Retail Firms in China","authors":"Bo Wu, H. A. Latip, Mahani B. T. Mohammad, Sharizal Bin Hashin","doi":"10.4236/jssm.2023.162006","DOIUrl":"https://doi.org/10.4236/jssm.2023.162006","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"70 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76224072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bringing Power to the People of Uganda: Determinants of Solar Photovoltaics Adoption in Uganda","authors":"Grace Alinaitwe","doi":"10.4236/jssm.2023.164022","DOIUrl":"https://doi.org/10.4236/jssm.2023.164022","url":null,"abstract":"","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"93 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83845182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Large Mining Projects and Socio-Environmental Impacts: Economic and Socio-Environmental Dynamics in Barcarena (Par&amp;#225;, Brazil)","authors":"Raimundo da Costa Almeida, Christian Nunes da Silva, João Marcio Palheta da Silva, Aghane de Carvalho Antunes Antunes, Cynthia S. Simmons, Daniel Araújo Sombra Soares","doi":"10.4236/jssm.2023.165030","DOIUrl":"https://doi.org/10.4236/jssm.2023.165030","url":null,"abstract":"This paper analyzes the socio-environmental impacts caused by the “Large Project” of mining in Barcarena, a municipality in the Brazilian Amazon located in the Metropolitan Region of Belém, with a previous rural history, abruptly converted into a mineral processing area. Through documentary analysis of taxes and fees generated, and local development indices, we show how mining activity does not generate development for the inhabitants of Barcarena. For the municipality, only externalities remain. We used secondary, statistical and cartographic data analysis, although we carried out fieldwork to understand the situation on the ground.","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135052873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Integrating Knowledge Management Processes with Total Quality Management Principles in the Construction Industry: Meta Review, Gap Analysis and Scientometric Analysis","authors":"Christina Bukari, Nongiba Alkanam Kheni, Isaac Boateng, Christopher M. Owusu-Ansah, Perpetua Emma Gyenfie","doi":"10.4236/jssm.2023.165027","DOIUrl":"https://doi.org/10.4236/jssm.2023.165027","url":null,"abstract":"A crucial component of creating a quality culture is knowledge management (KM), and well-known quality frameworks frequently stress the significance of KM for total quality management (TQM). In effect, KM and TQM are techniques that are closely related to the more general idea of organizational development and performance. The goal of this review is to investigate the relationship between KM and TQM and their impact on construction project delivery. A systematic review of 25 articles from 2001-2022 was conducted. The Key stages in the review include clarification of aims and objectives in the protocol, finding the relevant peer-reviewed journals, collecting data, assessing study quality, synthesizing evidence and interpreting findings. The findings of the study revealed that TQM has a synergistic role in knowledge creation through documents and manuals that specify the principles and action plans of TQM. On the other hand, there are major differences in how TQM and KM are implemented across different industries. In the process of creating knowledge, there was an effective and significant connection between leadership, employee empowerment, customer focus, benchmarking, and information technology. While KM is based on creating a culture that supports knowledge creation and sharing, TQM practices such as strategic planning and human resource management have a positive impact on KM activities like knowledge acquisition, distribution, and application. KM initiatives pursue individual quality in knowledge sharing and creation. Knowledge acquisition processes can be the subject of quality systems as knowledge dissemination can also be the subject of quality culture. Further, 981 academic documents on the topic were retrieved from Publish or Perish database within the period of 2000-2022. Afterward, co-occurrence and network visualization analysis were carried out to look at the patterns of study interconnections. As a result, relevant key words, network of terms co-occurrences with 73 out of 4506 keywords, 1153 links, and total link strength of 2760 were revealed. The scientometric analysis revealed a strong link between knowledge, total quality management, performance, management process and approach. These keywords attracted more attention in literature during the period.","PeriodicalId":37126,"journal":{"name":"International Journal of Service Science, Management, Engineering, and Technology","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135798592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}