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AN AGENCY THEORY APPROACH TO DISINTERMEDIATION IN THE MICE DISTRIBUTION CHANNEL FROM THE PERSPECTIVE OF THE HOTEL INDUSTRY 基于代理理论的酒店分销渠道脱媒研究
Q3 Business, Management and Accounting Pub Date : 2022-09-27 DOI: 10.33776/et.v12i2.7071
A. Rojas, Emma Reardon
MICE Tourism is a segment of the tourism industry that deals with the organisation of Meetings, Incentives, Conventions and Exhibitions, which are experiencing a major process of disintermediation. This article applies the principal-agent problem in the theory of agency to analyse MICE disintermediation. It uses a dominant/sequential qual-QUAN mixed methods approach. Firstly, through interviews with MICE professionals to validate the research variables, test sample and questionnaire. Then, quantitative research using a survey sent to 365 MICE stakeholders in Europe. The opinions of hoteliers were compared with those of other MICE stakeholders to analyse disintermediation and determine the role of hoteliers in this new scenario. Our findings confirm a trend of partial disintermediation in which hotel bookings are the most disintermediated service and hoteliers are the stakeholders that pose a more proactive and aggressive attitude towards disintermediation. This paper is of interest for MICE stakeholders to better understand their position in the value chain and interpret the process of disintermediation. Its originality is based on the fact that it gathers the opinions of all MICE agents with a special focus on the perspective of its most dominant actor: the hotel.
会展旅游是旅游业的一个部分,涉及组织会议、奖励、会议和展览,这些活动正在经历一个重要的非中介化过程。本文运用代理理论中的委托代理问题来分析会展业的脱媒行为。它使用主导/顺序质量-全混合方法方法。首先,通过对会展专业人士的访谈来验证研究变量、测试样本和问卷。然后,对欧洲365个会展利益相关者进行了定量研究。将酒店经营者的意见与其他会展利益相关者的意见进行比较,以分析去中介化,并确定酒店经营者在这种新情况下的角色。我们的研究结果证实了部分去中介化的趋势,其中酒店预订是最非中介化的服务,酒店经营者是对去中介化持更积极主动态度的利益相关者。本文对会展利益相关者更好地理解其在价值链中的位置和解释脱媒过程具有重要意义。它的独创性基于这样一个事实,即它收集了所有会展代理商的意见,并特别关注其最主要的参与者——酒店的观点。
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引用次数: 2
SUSTAINABLE DEVELOPMENT IN TOURISM DESTINATIONS THROUGH SMART CITIES: A CASE OF URBAN PLANNING IN JAMMU CITY 通过智慧城市实现旅游目的地的可持续发展:查谟城市规划案例
Q3 Business, Management and Accounting Pub Date : 2022-09-27 DOI: 10.33776/et.v12i2.6911
Suman Lata, Aruditya Jasrotia, S. Sharma
With the rapid growth of technology, the world is witnessing a change from sustainability valuation towards smart city goals in the 21st century. Cities can play an imperative role in combating and countering climate change by using novel smart technologies which would help in reducing emission of greenhouse gases and will further enhance the energy proficiency of the cities. The current study aims to understand the perception of the local residents of a tourism destination, Jammu in India, towards the effect of dimensions of the smart city on sustainable development. The hypotheses proposed in the study were validated by utilizing the SEM (Structural Equation Modeling), with the assistance of Partial Least Squares (PLS). The study found that all three dimensions (namely, smart economy, smart environment, and smart society) are significant predictors of sustainable development. The findings resulted from the data collected with the help of a questionnaire from the local residents of Jammu city which is being developed as a smart city by the government of India.
随着科技的快速发展,世界正在见证从可持续发展到21世纪智慧城市目标的转变。通过使用新的智能技术,城市可以在应对和应对气候变化方面发挥至关重要的作用,这将有助于减少温室气体的排放,并将进一步提高城市的能源熟练程度。目前的研究旨在了解印度查谟旅游目的地当地居民对智慧城市维度对可持续发展的影响的看法。利用结构方程模型(SEM)和偏最小二乘法(PLS)对研究中提出的假设进行了验证。研究发现,所有三个维度(即智能经济、智能环境和智能社会)都是可持续发展的重要预测因素。调查结果来自查谟当地居民的调查问卷收集的数据,查谟市正在被印度政府发展为智慧城市。
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引用次数: 1
COMPETITIVENESS OF TOURISM DESTINATIONS: A MIXED-METHOD BIBLIOMETRIC APPROACH 旅游目的地竞争力:一种混合方法文献计量方法
Q3 Business, Management and Accounting Pub Date : 2022-09-27 DOI: 10.33776/et.v12i2.6820
A. John, M. Firoz C.
Even after almost three decades of introduction of competitiveness into tourism sector, there is still a rising trend in literature on Tourism Destination Competitiveness (TDC). Though there are a few systematic and traditional reviews in the domain, there has been no study of the bibliometric variables. This study utilises Web of Science (WoS) database to conduct a bibliometric analysis of 166 documents on TDC, revealing the domain's research trend in terms of authors, sources, and publications. The science mapping tool bibliometrix R-package is used to analyse the trend of scientific publications in the area, untapped knowledge, possible future trends, and implications. The analysis is undertaken on three levels: source, author, and document, as well as three types of knowledge structures: conceptual, intellectual, and social. The bibliometric data analysis consists of a descriptive analysis of the bibliographic data frame and network analyses and its graphical visualization. As per the analysis, competitiveness of natural/cultural destinations is rarely assessed in the global scenario. Maximum number of studies in the domain are carried out in European countries. The findings can guide researchers to focus on less developed themes/areas.
即使在旅游业引入竞争力近三十年后,关于旅游目的地竞争力(TDC)的文献仍有上升趋势。虽然在这一领域有一些系统的和传统的综述,但尚未对文献计量变量进行研究。本研究利用Web of Science (WoS)数据库对166篇TDC文献进行文献计量分析,揭示了该领域在作者、来源和出版物等方面的研究趋势。科学制图工具bibliometrix R-package用于分析该领域科学出版物的趋势、未开发的知识、可能的未来趋势和影响。分析是在三个层次上进行的:来源、作者和文档,以及三种类型的知识结构:概念、智力和社会。文献计量数据分析包括对书目数据框架的描述性分析和网络分析及其图形化可视化。根据分析,自然/文化目的地的竞争力很少在全球范围内进行评估。该领域的研究最多是在欧洲国家进行的。这些发现可以指导研究人员关注欠发达的主题/领域。
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引用次数: 0
MEASURING THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT, ORGANIZATIONAL LEARNING, AND INNOVATION: A STUDY OF JAMMU & KASHMIR TOURISM DEVELOPMENT CORPORATION, INDIA 知识管理、组织学习与创新关系的测度——以印度查谟克什米尔旅游开发公司为例
Q3 Business, Management and Accounting Pub Date : 2022-09-27 DOI: 10.33776/et.v12i2.5483
Ramjit Singh, Zahid Tantray
The present research focuses on the impact of Knowledge Management and Organizational Learning on Innovation in tourism organization. This study works on a model with Knowledge Management and Organizational Learning as inputs to promote Innovation. The study has used the descriptive research method, for which the data were collected through a questionnaire from 101 employees of Jammu and Kashmir Tourism Development Corporation (JKTDC) by adopting a census approach. Further regression analysis was applied to find the cause and effect relationship between Knowledge Management, Organizational Learning, and Innovation. Overall the study found that Knowledge Management has no significant effect on Innovation in the organization. While Organizational Learning significantly affects Innovation. It was also found that there is a significant difference in practicing Knowledge Management, Organizational Learning, and Innovation between levels of management. No significant difference was found regarding practicing Knowledge Management, Organizational Learning, and Innovation based on gender in the organization.
本文主要研究知识管理和组织学习对旅游组织创新的影响。本文研究了以知识管理和组织学习为输入的创新促进模型。该研究使用了描述性研究方法,数据是通过对查谟和克什米尔旅游发展公司(JKTDC)的101名员工进行问卷调查,采用人口普查方法收集的。进一步回归分析发现知识管理、组织学习与创新之间的因果关系。总体而言,研究发现知识管理对组织创新没有显著影响。而组织学习对创新有显著影响。在知识管理、组织学习和创新实践方面,各管理层级之间存在显著差异。在知识管理、组织学习和创新实践方面,组织性别差异不显著。
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引用次数: 0
CONTENT VALIDITY OF RESEARCH INSTRUMENTS: ASSESSING DOMESTIC ECOTOURISM IN PROTECTED AREAS 研究工具的内容效度:国内保护区生态旅游评估
Q3 Business, Management and Accounting Pub Date : 2022-09-27 DOI: 10.33776/et.v12i2.7123
M. R. Nordin, S. Jamal, N. A. Anuar
The assessment of content validity is a critical and complex step in the instrument development process, frequently used to measure complex constructs in social science research. Nevertheless, there is scarce documentation in the field of tourism and hospitality on how content validity should be analysed. This study aimed to present the assessment of content validity of an instrument developed to assess domestic ecotourism in protected areas. A 54-items survey was designed based on previous literature. Content validity assessment was conducted by recruiting a panel of experts to evaluate the instrument’s elements and rate them based on their relevance to provide a content validity index for each item. 
内容效度的评估是工具开发过程中一个关键而复杂的步骤,经常用于测量社会科学研究中的复杂结构。然而,在旅游和酒店领域,关于如何分析内容效度的文献很少。本研究旨在评估国内保护区生态旅游评估工具的内容效度。在文献基础上设计了54项调查问卷。内容效度评估是通过招募专家小组来评估工具的元素,并根据它们的相关性对它们进行评级,为每个项目提供内容效度指数来进行的。
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引用次数: 0
COMMUNITY-BASED TOURISM AND DESTINATION COMPETITIVENESS: BRIDGING THE GAP 以社区为基础的旅游和目的地竞争力:弥合差距
Q3 Business, Management and Accounting Pub Date : 2022-06-06 DOI: 10.33776/et.v12i1.5125
Narcís Bassols Gardella, Jorge Bonilla
This article explores and discusses community-based tourism (CBT) and proposes a model intended to be exemplary for CBT cases throughout most of the world’s emerging countries.  Further, this paper aims at establishing a connection between competitiveness and local CBT development, calling therefore the proposed model C-CBT. The authors try to establish the motivations to develop this type of tourism, as well as the drawbacks, grouping them into the C-CBT model. This model is then used as a comparative tool and applied to two territories in Colombia which have suffered from conflict in the last decades and have subsequently developed CBT.  As for the field work in the two locales, it is based on interviews and observation carried out in the context of tourism development projects in both areas. The outcome is a clearer understanding of the factors that favor CBT initiatives and connects these with competitiveness frameworks, with the added interest that the presented cases come from a severely conflict-burdened country.
本文探讨和讨论了社区旅游(CBT),并提出了一个模型,旨在成为世界上大多数新兴国家CBT案例的典范。此外,本文旨在建立竞争力与地方CBT发展之间的联系,因此将所提出的模型称为C-CBT。作者试图建立发展这种类型的旅游的动机,以及缺点,将它们分组到C-CBT模型。然后将该模型用作比较工具,并将其应用于哥伦比亚的两个地区,这两个地区在过去几十年中遭受冲突,随后发展了CBT。至于在这两个地方的实地工作,它是基于在这两个地区旅游发展项目的背景下进行的采访和观察。结果是对支持CBT倡议的因素有了更清晰的理解,并将这些因素与竞争力框架联系起来,此外还有一个额外的兴趣,即所介绍的案例来自一个严重冲突负担的国家。
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引用次数: 0
THE ROLES OF TECHNOLOGY ACCEPTANCE, USER CREDIBILITY AND COVID-19 PERCEIVED HEALTH RISK IN TOURIST’S SOCIAL MEDIA USER-GENERATED-CONTENT USAGE INTENTION 技术接受度、用户信誉度和COVID-19感知健康风险在游客社交媒体用户生成内容使用意愿中的作用
Q3 Business, Management and Accounting Pub Date : 2022-06-06 DOI: 10.33776/et.v12i1.5427
M. Hanafiah, Adilah Md Zain, M. A. Asyraff, G. Makhasi
This study examines the direct effects of technology acceptance (perceived usefulness and ease of use), trustworthiness, expertise, and the moderating effect of COVID-19 perceived health risk on tourists’ social media User-Generated-Content (UGC) usage intention. The study respondent was 233 Malaysian tourists who travelled domestically for leisure during the COVID-19 pandemic. The study hypotheses were examined using multiple regression analysis. The hypotheses testing indicates that perceived usefulness, ease of use, trustworthiness, and expertise significantly affect future usage of social media UGC. In addition, the findings confirm that perceived health risk does not affect the user trustworthiness and future usage of social media UGC. The findings assist tourism stakeholders in understanding tourist behaviour towards social media UGC, especially during the COVID-19 pandemic. The tourism business and policymakers should continuously improve and monitor their UGC platform, especially since UGC was deemed one of the vital information dissemination channels during the COVID-19 pandemic.
本研究考察了技术接受度(感知有用性和易用性)、可信度、专业知识以及COVID-19感知健康风险对游客社交媒体用户生成内容(UGC)使用意愿的调节作用的直接影响。研究受访者是233名在COVID-19大流行期间在国内休闲旅行的马来西亚游客。采用多元回归分析对研究假设进行检验。假设检验表明,感知有用性、易用性、可信度和专业性显著影响社交媒体UGC的未来使用。此外,研究结果证实,感知到的健康风险不会影响用户的可信度和未来对社交媒体UGC的使用。调查结果有助于旅游利益相关者了解游客对社交媒体UGC的行为,特别是在2019冠状病毒病大流行期间。旅游企业和政策制定者应该不断改进和监控他们的UGC平台,特别是在新冠疫情期间,UGC被视为重要的信息传播渠道之一。
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引用次数: 0
POSITIONING SPICES AS A TOURISM PRODUCT FOR FOREIGNERS: A STUDY FROM THE INDIAN PERSPECTIVE 将香料定位为外国人的旅游产品:从印度角度的研究
Q3 Business, Management and Accounting Pub Date : 2022-06-06 DOI: 10.33776/et.v12i1.5453
Bivek Datta
Spice Tourism is an emerging sector in tourism majorly focusing on the impact of spices on tourism choices, growth, and distinctiveness. Because of the fascinating role of spices in tourism growth and diversification in new emerging economies, there is an increased demand for the promotion and growth of spice tourism in many developing economies like India and Sri Lanka. However, a comprehensive investigation is lacking pertaining to spice tourism. In this situation, the present research attempts to bring together and discuss the role of spices as an instrument to entice foreign tourists visiting India. A structured survey instrument in the form of a questionnaire was used for data collection from 400 inbound foreign tourists at the Indira Gandhi International (IGI) Airport, New Delhi. This study has provided directions to the practitioners and academicians in uncovering a diversity of perspectives on the emerging spice tourism market. It also suggests the role of spices as a tactical tool to recreate the destination image of India as a spice tourism destination. The research can also be utilized to examine the foreign tourist’s spice preferences in India, which can be used by stakeholders and practitioners to entice and enhance their revisit to India.
香料旅游是旅游业的一个新兴部门,主要关注香料对旅游选择、增长和独特性的影响。由于香料在新兴经济体的旅游业增长和多样化中发挥着迷人的作用,在印度和斯里兰卡等许多发展中经济体,对香料旅游业的促进和增长的需求不断增加。然而,对香料旅游缺乏全面的调查。在这种情况下,目前的研究试图汇集和讨论香料作为一种工具,以吸引外国游客访问印度的作用。采用问卷形式的结构化调查工具收集了400名在新德里英迪拉甘地国际机场入境的外国游客的数据。本研究为实践者和学者提供了方向,揭示了新兴香料旅游市场的多样性视角。这也暗示了香料作为一种战术工具的作用,以重塑印度作为香料旅游目的地的形象。该研究还可以用来检查外国游客在印度的香料偏好,这可以被利益相关者和从业者用来吸引和加强他们对印度的重访。
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引用次数: 0
THE CONNECTION BETWEEN COMPETITIVENESS AND SUSTAINABILITY IN TOURISM DESTINATIONS: EXAMINING THE HARD, SOFT, AND MODERATING EFFECTS OF KNOWLEDGE SHARING 旅游目的地竞争力与可持续性之间的联系:知识共享的硬、软、调节效应的检验
Q3 Business, Management and Accounting Pub Date : 2022-06-06 DOI: 10.33776/et.v12i1.5524
Chee-Hua Chin, M. Lo, Poh Ming Winnie Wong
This paper aims to assess the impact of hard and soft measures on the competitiveness of tourism destinations. Additionally, this article examines the impact of tourism destination competitiveness on rural tourism sustainability management. Following that, knowledge sharing is used as a moderator variable to demonstrate its moderating effect on the relationship between tourism destination competitiveness and rural tourism sustainability. A total of 390 respondents, including both domestic and international tourists, who visited the six rural tourism destinations in Sarawak, Malaysia, voluntarily participated in this study. A PLS-SEM approach was used to evaluate the developed model, and WarpPLS software was used to perform the PLS estimate and hypotheses testing. The empirical findings indicated that destination appeal, tourism infrastructure, and service quality all have a significant and positive effect on the competitiveness of tourism destinations. Additionally, it was discovered that tourism destination competitiveness has a positive and significant effect on the sustainable management of rural tourism destinations.  
本文旨在评估硬措施和软措施对旅游目的地竞争力的影响。此外,本文还探讨了旅游目的地竞争力对乡村旅游可持续性管理的影响。然后,以知识共享为调节变量,论证其对旅游目的地竞争力与乡村旅游可持续性关系的调节作用。共有390名受访者自愿参加了本研究,其中包括参观过马来西亚沙捞越六个乡村旅游目的地的国内外游客。采用PLS- sem方法对所建立的模型进行评估,并使用WarpPLS软件进行PLS估计和假设检验。实证结果表明,目的地吸引力、旅游基础设施和服务质量对旅游目的地竞争力均有显著的正向影响。此外,研究发现旅游目的地竞争力对乡村旅游目的地的可持续经营具有显著的正向影响。
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引用次数: 4
TRAVELLING AND DISCOVERING NEW DESTINATIONS AFTER THE COVID-19’S LOCKDOWN: THE ROLE OF ROUTINES AND HABITS covid-19封锁后旅行和发现新目的地:常规和习惯的作用
Q3 Business, Management and Accounting Pub Date : 2022-06-06 DOI: 10.33776/et.v12i1.5345
A. Borges, António Lopes de Almeida, Elvira Vieira, Matheus Beluccio
The paper identifies the level of importance determined by the consumer as far as traveling and discovering new destinations are concerned, after the lockdown caused by the health crisis triggered by the coronavirus pandemic. A sample of 445 respondents is used, and an ordered logit econometric model is applied to estimate the importance level of travelling and enjoying a new destination considering the respondents’ sociodemographic characteristics and the level of importance attributed to meeting new people, visiting their families, going back to work, meeting their friends, eating out in a restaurant and attending musical and other cultural events. The main conclusions are related to consumers who believe it is very important to travel for specific reasons, such as meeting new people and friends or visiting their families, eating out in a restaurant or attending musical or other cultural events. Family and friends play an important role, considering that to visit them is seen as a priority. This study provides a relevant assessment regarding the priorities defined by the consumers in the scope of the discovery of new destinations, thus providing inputs to the different stakeholders involved in the definition of strategies for the promotion of tourism destinations.
在冠状病毒大流行引发的健康危机导致封锁之后,该论文确定了消费者在旅行和发现新目的地方面所确定的重要性。使用了445名受访者的样本,并应用有序logit计量经济模型来估计旅行和享受新目的地的重要性水平,考虑到受访者的社会人口特征和认识新朋友的重要性水平,拜访他们的家人,回到工作岗位,会见他们的朋友,在餐馆吃饭,参加音乐和其他文化活动。主要结论与消费者有关,他们认为出于特定原因旅行非常重要,例如结识新朋友或探亲,在餐馆吃饭或参加音乐或其他文化活动。家人和朋友扮演着重要的角色,因为看望他们被视为优先事项。本研究对消费者在发现新目的地的范围内确定的优先事项进行了相关评估,从而为参与制定旅游目的地推广战略的不同利益相关者提供了投入。
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引用次数: 1
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Enlightening Tourism
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