A. Tapada, C. Marques, Carlos Peixeira Marques, Carlos Costa
{"title":"ASTROTOURISM: A LITERATURE REVIEW AND FRAMEWORK FOR FUTURE RESEARCH","authors":"A. Tapada, C. Marques, Carlos Peixeira Marques, Carlos Costa","doi":"10.33776/et.v11i2.5189","DOIUrl":"https://doi.org/10.33776/et.v11i2.5189","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83575890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, A. Amiruddin, Kamarulzaman Bin Abdul Ghani, A. Abdul Rahman
{"title":"THE USABILITY OF I-SUYYAH: A MOBILE TOURISM APPLICATION FOR ARAB TOURISTS IN MALAYSIA","authors":"Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, A. Amiruddin, Kamarulzaman Bin Abdul Ghani, A. Abdul Rahman","doi":"10.33776/ET.V11I1.5090","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5090","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"263"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47437250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mukhles M. Al-Ababneh, M. Masadeh, S. Al-Sabi, Mohammad Al-Badarneh
{"title":"ACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT","authors":"Mukhles M. Al-Ababneh, M. Masadeh, S. Al-Sabi, Mohammad Al-Badarneh","doi":"10.33776/ET.V11I1.4896","DOIUrl":"https://doi.org/10.33776/ET.V11I1.4896","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"40"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47595547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"STUDY OF THE EFFICIENCY OF SPANISH AIRLINES: A NON-PARAMETRIC DATA ENVELOPMENT ANALYSIS","authors":"Javier Cifuentes‐Faura","doi":"10.33776/ET.V11I1.5078","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5078","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"89"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45197808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Haitham M. Alzoubi, Mohit Vij, A. Vij, J. Hanaysha
The hospitality industry has witnessed an impressive growth in the recent past. However, this has also led to fierce competition resulting in an enhanced focus on customer satisfaction. This study investigates and identifies critical service dimensions for five-star hotels in United Arab Emirates (UAE). The objective of the study is to examine the intricacies of customer satisfaction and loyalty with regard to service quality in the fivestar hotels of UAE. Following a quantitative and empirical approach, the data was collected by a structured questionnaire and tested on Analytic Hierarchy H.H. Alzoubi; M. Vij; A. Vij; J.R. Hanaysha 103 Enlightening Tourism. A Pathmaking Journal, Vol. 11, No 1 (2021), pp. 102-135 ISSN 2174-548X Process (AHP). Results support the impact of service quality dimensions on both Customer Satisfaction and Customer Loyalty. The "Personal Contact” dimensions (Responsiveness and Empathy) and the "Service Performance” dimensions (Reliability and Assurance) were found to be significant factor impacting the perception of the hotels guests towards Service Quality. The findings are useful particularly to the hotel industry to analyze the gaps in service quality and thereafter put more efforts into developing appropriate strategies for achieving customer satisfaction and customer loyalty.
{"title":"WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS","authors":"Haitham M. Alzoubi, Mohit Vij, A. Vij, J. Hanaysha","doi":"10.33776/ET.V11I1.5056","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5056","url":null,"abstract":"The hospitality industry has witnessed an impressive growth in the recent past. However, this has also led to fierce competition resulting in an enhanced focus on customer satisfaction. This study investigates and identifies critical service dimensions for five-star hotels in United Arab Emirates (UAE). The objective of the study is to examine the intricacies of customer satisfaction and loyalty with regard to service quality in the fivestar hotels of UAE. Following a quantitative and empirical approach, the data was collected by a structured questionnaire and tested on Analytic Hierarchy H.H. Alzoubi; M. Vij; A. Vij; J.R. Hanaysha 103 Enlightening Tourism. A Pathmaking Journal, Vol. 11, No 1 (2021), pp. 102-135 ISSN 2174-548X Process (AHP). Results support the impact of service quality dimensions on both Customer Satisfaction and Customer Loyalty. The \"Personal Contact” dimensions (Responsiveness and Empathy) and the \"Service Performance” dimensions (Reliability and Assurance) were found to be significant factor impacting the perception of the hotels guests towards Service Quality. The findings are useful particularly to the hotel industry to analyze the gaps in service quality and thereafter put more efforts into developing appropriate strategies for achieving customer satisfaction and customer loyalty.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"102"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44767159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Experienced travelers share their reviews regarding hotel services which serve as a testimony for novice travelers and help them to make their decision whether to book that hotel or not. The current study aims to identify the various factors affecting the intentions of travelers for online hotel bookings. Data was collected from 419 respondents who adopt online reviews published on online travel aggregators for online hotel bookings. The respondents for this study are taken from Delhi. Further, the hypotheses of this study were validated with the help of structural equation modeling (SEM) using partial least squares (PLS). The paper found Information quality; Source credibility, Information sidedness, and Information consistency are the significant predictor of traveler’s Information usefulness for hotel bookings. Further, the relationship between Information usefulness and online hotel bookings intentions was also found statically significant. This study has provided implications for hotel managers that hotel managers should continue to monitor the negative reviews and take some necessary actions to overcome these issues. As well as they should focus on their service quality which helps them to make their customers happy and encourage them to upload positive reviews. This study analyzed the travelers’ adoption of usergenerated reviews from online travel aggregators for online hotel bookings by using an information adoption model with additional constructs.
{"title":"WHAT ARE THE DETERMINANTS OF CONSUMERS' ONLINE REVIEWS ADOPTION FOR HOTEL BOOKINGS: A STRUCTURAL EQUATION MODELLING APPROACH","authors":"S. Lata, Krishma Rana","doi":"10.33776/ET.V11I1.5354","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5354","url":null,"abstract":"Experienced travelers share their reviews regarding hotel services which serve as a testimony for novice travelers and help them to make their decision whether to book that hotel or not. The current study aims to identify the various factors affecting the intentions of travelers for online hotel bookings. Data was collected from 419 respondents who adopt online reviews published on online travel aggregators for online hotel bookings. The respondents for this study are taken from Delhi. Further, the hypotheses of this study were validated with the help of structural equation modeling (SEM) using partial least squares (PLS). The paper found Information quality; Source credibility, Information sidedness, and Information consistency are the significant predictor of traveler’s Information usefulness for hotel bookings. Further, the relationship between Information usefulness and online hotel bookings intentions was also found statically significant. This study has provided implications for hotel managers that hotel managers should continue to monitor the negative reviews and take some necessary actions to overcome these issues. As well as they should focus on their service quality which helps them to make their customers happy and encourage them to upload positive reviews. This study analyzed the travelers’ adoption of usergenerated reviews from online travel aggregators for online hotel bookings by using an information adoption model with additional constructs.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"171"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48762669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The global tourism industry is inextricably linked with climate change, and, faced with a ‘climate emergency’, there is an increasing emphasis on finding environmentally sustainable tourism models. One such model is ‘carbon-neutral tourism (CNT)’. This paper investigates attitudes towards CNT in County Clare (Ireland), focusing on tourism providers. By reviewing and evaluating key relevant academic sources, clarification is given about climate change and the tourism industry’s relationship with it. The concept of sustainable tourism is explored, leading to an understanding of the meaning of CNT, and the various steps taken to create it. Following this, semi-structured interviews are conducted with selected tourism providers in County Clare. Using purposive sampling, a selection of tourism providers, covering key elements of the tourism product, are interviewed. These interviews are of a semi-structured format, allowing for some generic investigation, but also permitting an exploration of each provider’s contribution to the tourism product. The analysis concludes that tourism providers in Clare hold generally positive attitudes towards CNT. All respondents currently carry out at least some elements of CNT and all respondents express an enthusiasm to be more involved. However, certain barriers to fuller participation are identified.
{"title":"AN INVESTIGATION INTO THE ATTITUDES OF KEY TOURISM PROVIDERS REGARDING ‘CARBON NEUTRAL’ TOURISM IN COUNTY CLARE, IRELAND","authors":"Philip Brown, N. O’Connor","doi":"10.33776/ET.V11I1.5151","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5151","url":null,"abstract":"The global tourism industry is inextricably linked with climate change, and, faced with a ‘climate emergency’, there is an increasing emphasis on finding environmentally sustainable tourism models. One such model is ‘carbon-neutral tourism (CNT)’. This paper investigates attitudes towards CNT in County Clare (Ireland), focusing on tourism providers. By reviewing and evaluating key relevant academic sources, clarification is given about climate change and the tourism industry’s relationship with it. The concept of sustainable tourism is explored, leading to an understanding of the meaning of CNT, and the various steps taken to create it. Following this, semi-structured interviews are conducted with selected tourism providers in County Clare. Using purposive sampling, a selection of tourism providers, covering key elements of the tourism product, are interviewed. These interviews are of a semi-structured format, allowing for some generic investigation, but also permitting an exploration of each provider’s contribution to the tourism product. The analysis concludes that tourism providers in Clare hold generally positive attitudes towards CNT. All respondents currently carry out at least some elements of CNT and all respondents express an enthusiasm to be more involved. However, certain barriers to fuller participation are identified.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"136-170"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43015880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sara Silveira, Josefina M. Ramos, Ó. Silva, Fernando Almeida
Tourism has been a fundamental pillar for the development of the Portuguese economy and has supported and stimulated new opportunities. However, for small and medium enterprises (SMEs) in the hospitality sector, and given their specific characteristics, there are no specific indicators to monitor sustainability, and they are only based on existing generic models such as ETIS, WTO, and Green Globe. Given the complexity of the indicators in these models and their comprehensive vision, it makes it difficult for hospitality SMEs that have limited resources to measure them. Consequently, it is important to focus their attention on the most relevant indicators for their activity. In this sense, this study is relevant in identifying the critical sustainability factors for Portuguese hospitality SMEs. In total, and after the synthesis and assessment of the various indicators, a total of 35 critical indicators were identified, distributed among the economic, social, sustainable management, and environmental dimensions.
{"title":"SUSTAINABILITY INDICATORS FOR TOURISM SMES: APPLICATION TO PORTUGUESE CONTEXT","authors":"Sara Silveira, Josefina M. Ramos, Ó. Silva, Fernando Almeida","doi":"10.33776/ET.V11I1.4924","DOIUrl":"https://doi.org/10.33776/ET.V11I1.4924","url":null,"abstract":"Tourism has been a fundamental pillar for the development of the Portuguese economy and has supported and stimulated new opportunities. However, for small and medium enterprises (SMEs) in the hospitality sector, and given their specific characteristics, there are no specific indicators to monitor sustainability, and they are only based on existing generic models such as ETIS, WTO, and Green Globe. Given the complexity of the indicators in these models and their comprehensive vision, it makes it difficult for hospitality SMEs that have limited resources to measure them. Consequently, it is important to focus their attention on the most relevant indicators for their activity. In this sense, this study is relevant in identifying the critical sustainability factors for Portuguese hospitality SMEs. In total, and after the synthesis and assessment of the various indicators, a total of 35 critical indicators were identified, distributed among the economic, social, sustainable management, and environmental dimensions.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"1-39"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47061112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Morand, L. Cardoso, A. Pereira, N. Araújo-Vila, Giovana Goretti Feijó de Almeida
{"title":"TOURISM AMBASSADORS AS SPECIAL DESTINATION IMAGE INDUCERS","authors":"J. Morand, L. Cardoso, A. Pereira, N. Araújo-Vila, Giovana Goretti Feijó de Almeida","doi":"10.33776/ET.V11I1.5137","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5137","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"11 1","pages":"194"},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47811076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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