S. M. Minasi, E. F. Kaizer, R. M. Oliveira, S. Minasi
Issues of governance, collaboration, and participation are at the forefront of much tourism public management on finding new alternatives to tourism destinations development. This paper aims to diagnose the performance of social participation in the Brazilian Tourism Regionalization Program from 2004 to 2020. This research has a qualitative approach with data collected through bibliographic and documentary research covering 2004 to 2020. The data collected were analyzed according to categories defined by the literature. We analyzed eleven Tourism Regionalization Program documents and 13 specific published articles on tourism governance instances in the Tourism Regionalization Program. As a result, we observe that social participation went from a fundamental issue in 2004 to a prerequisite for integrating a tourist region in 2020. And they are now suppressed by the targeting of protagonism for the private sector. The results of this research advance the theoretical discussions regarding social participation in Brazilian tourism's regionalization. The synthesis of the analyses and discussions promoted the need to rethink organizing tourism governance in the Brazilian case to meet the demand for social participation and the regional development of tourism.
{"title":"SOCIAL PARTICIPATION AND TOURISM PUBLIC POLICY: THE BRAZILIAN TOURISM REGIONALIZATION PROGRAM","authors":"S. M. Minasi, E. F. Kaizer, R. M. Oliveira, S. Minasi","doi":"10.33776/ET.V11I1.5128","DOIUrl":"https://doi.org/10.33776/ET.V11I1.5128","url":null,"abstract":"Issues of governance, collaboration, and participation are at the forefront of much tourism public management on finding new alternatives to tourism destinations development. This paper aims to diagnose the performance of social participation in the Brazilian Tourism Regionalization Program from 2004 to 2020. This research has a qualitative approach with data collected through bibliographic and documentary research covering 2004 to 2020. The data collected were analyzed according to categories defined by the literature. We analyzed eleven Tourism Regionalization Program documents and 13 specific published articles on tourism governance instances in the Tourism Regionalization Program. As a result, we observe that social participation went from a fundamental issue in 2004 to a prerequisite for integrating a tourist region in 2020. And they are now suppressed by the targeting of protagonism for the private sector. The results of this research advance the theoretical discussions regarding social participation in Brazilian tourism's regionalization. The synthesis of the analyses and discussions promoted the need to rethink organizing tourism governance in the Brazilian case to meet the demand for social participation and the regional development of tourism.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83187363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article reviews the literature on literary tourism between 1983-2019. It has a double objective: on the one hand, it aims at gathering a comprehensive perspective into the quantity and evolution of studies on literary tourism and, on the other hand, identifying lines of research and the main objects of study within the research on literary tourism. The latter will allow us to identify what trends have been followed when analyzing literary tourism, both methodologically and conceptually. To answer these objectives, the article structures its literature review in two phases: a descriptive analysis and a thematic analysis. From this starting point, the article will present a number of challenges for future research on literary J. Arcos-Pumarola; E. Osácar Marzal; N. Llonch-Molina Enlightening Tourism. A Pathmaking Journal, Vol. 10, No 2 (2020), pp. 179-205 ISSN 2174-548X 180 tourism, both at a methodological and content-related level, emphasizing the use of quantitative methodologies to approach this touristic type, analyzing the role of literary tourism in touristic destinations as well as focusing on the pedagogical needs of tourists in order to facilitate their access to literary tourism.
本文回顾了1983-2019年间文学旅游的相关文献。它有双重目的:一方面，旨在全面了解文学旅游研究的数量和演变;另一方面，在文学旅游研究中确定研究路线和主要研究对象。后者将使我们能够确定在分析文学旅游时所遵循的趋势，无论是在方法上还是在概念上。为了回答这些目标，文章将其文献综述分为两个阶段:描述性分析和专题分析。本文将以此为出发点，为今后文学研究提出若干挑战;E. Osácar Marzal;N. Llonch-Molina启蒙旅游。《创路期刊》，Vol. 10, No . 2 (2020)， pp. 179-205 ISSN 2174-548X 180旅游业，在方法论和内容相关的层面上，强调使用定量方法来研究这种旅游类型，分析文学旅游在旅游目的地的作用，并关注游客的教学需求，以促进他们进入文学旅游。
{"title":"REVEALING THE LITERARY LANDSCAPE: RESEARCH LINES AND CHALLENGES OF LITERARY TOURISM STUDIES","authors":"Jordi Arcos-Pumarola, Eugeni Osácar Marzal, Nayra Llonch-Molina","doi":"10.33776/et.v10i2.4781","DOIUrl":"https://doi.org/10.33776/et.v10i2.4781","url":null,"abstract":"This article reviews the literature on literary tourism between 1983-2019. It has a double objective: on the one hand, it aims at gathering a comprehensive perspective into the quantity and evolution of studies on literary tourism and, on the other hand, identifying lines of research and the main objects of study within the research on literary tourism. The latter will allow us to identify what trends have been followed when analyzing literary tourism, both methodologically and conceptually. To answer these objectives, the article structures its literature review in two phases: a descriptive analysis and a thematic analysis. From this starting point, the article will present a number of challenges for future research on literary J. Arcos-Pumarola; E. Osácar Marzal; N. Llonch-Molina Enlightening Tourism. A Pathmaking Journal, Vol. 10, No 2 (2020), pp. 179-205 ISSN 2174-548X 180 tourism, both at a methodological and content-related level, emphasizing the use of quantitative methodologies to approach this touristic type, analyzing the role of literary tourism in touristic destinations as well as focusing on the pedagogical needs of tourists in order to facilitate their access to literary tourism.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"19 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87002199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A CRITICAL REVIEW OF LITERATURE IN THE RISING TIDE OF SOCIAL MEDIA TOWARDS PROMOTING TOURISM","authors":"K. Sin, Abang Azlan Mohamad, M. Lo","doi":"10.33776/et.v10i2.4887","DOIUrl":"https://doi.org/10.33776/et.v10i2.4887","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"118 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74438038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
COVID-19 has heavily influenced people all around the world and forced us to acclimatise to a New Normal Post-COVID-19 scenarios are predicted that impose specific criteria on travel choices that could change the present tourism equilibrium Addressing these impulses is crucial for travel destinations for their resilience and recovery This paper presents preliminary insights into present travel decisions and speculates about potential future, post-COVID-19 choices An online survey of 449 participants used to investigate the underlying dimensions of destination selection motivations, and to explore the significant differences between the characteristics of travellers in destination-choice-based motivators (DCBMs) for destination selections post-COVID-19 Three motivators for the choice of destinations were derived: accessibility and discounting, health and hygiene, and the history of low incidences of COVID-19 Results also identified interrelationships between travel history and destination selection motivators: participants who had undergone a prolonged quarantine period were highly motivated by 'accessibility and discounting' and 'health and hygiene' factors In contrast, people with no international travel experience were more concerned with low COVID-19 incidences in the destination(s)
{"title":"COVID-19 AND FUTURE TRAVEL PERSPECTIVES: AN EMPIRICAL STUDY ON TRAVEL HISTORY AND TRAVEL DECISION CHOICES","authors":"Bipithalal Balakrishnan Nair, S. Sinha","doi":"10.33776/et.v10i2.4919","DOIUrl":"https://doi.org/10.33776/et.v10i2.4919","url":null,"abstract":"COVID-19 has heavily influenced people all around the world and forced us to acclimatise to a New Normal Post-COVID-19 scenarios are predicted that impose specific criteria on travel choices that could change the present tourism equilibrium Addressing these impulses is crucial for travel destinations for their resilience and recovery This paper presents preliminary insights into present travel decisions and speculates about potential future, post-COVID-19 choices An online survey of 449 participants used to investigate the underlying dimensions of destination selection motivations, and to explore the significant differences between the characteristics of travellers in destination-choice-based motivators (DCBMs) for destination selections post-COVID-19 Three motivators for the choice of destinations were derived: accessibility and discounting, health and hygiene, and the history of low incidences of COVID-19 Results also identified interrelationships between travel history and destination selection motivators: participants who had undergone a prolonged quarantine period were highly motivated by 'accessibility and discounting' and 'health and hygiene' factors In contrast, people with no international travel experience were more concerned with low COVID-19 incidences in the destination(s)","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"39 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82243970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research analyzes the Brazilian Network of Tourism Observatories as a mainspring to support the understanding of the tourism activity in the country, as well as the creation of smart destination. From the literature review and the application of questionnaires to the observatories, this study was developed, using NVivo software for data analysis. The method is part of an applied research with field research that was carried out in the year 2019. In the period under analysis, the Brazilian Network of Observatories was formed by 26 active stakeholders. It is well known that the set of knowledge generated by tourism observatories in Brazil, has contributed to tourist territories being able to implement smart and target strategies for the real need of tourist demand. The data collected indicates that the research developed by the observatories of the Brazilian network is important and valid information for public and private D.F. Alvares; S.R. Dos Santos; A.R.C. Perinotto 141 Enlightening Tourism. A Pathmaking Journal, Vol. 10, No 2 (2020), pp.140-178 ISSN 2174-548X managers, and can also implement actions that increase the quality of the tourist offer, as well as the experience of the visitor to Brazil. In this way, it is essential to deepen and broaden the understanding on the impact and relevance of tourism observatories toward tourism intelligence development.
{"title":"NETWORK OF TOURISM OBSERVATORIES TOWARD A TOURISM INTELLIGENCE: THE CASE OF BRAZIL","authors":"D. Alvares, S. R. D. Santos, A. Perinotto","doi":"10.33776/et.v10i2.4696","DOIUrl":"https://doi.org/10.33776/et.v10i2.4696","url":null,"abstract":"This research analyzes the Brazilian Network of Tourism Observatories as a mainspring to support the understanding of the tourism activity in the country, as well as the creation of smart destination. From the literature review and the application of questionnaires to the observatories, this study was developed, using NVivo software for data analysis. The method is part of an applied research with field research that was carried out in the year 2019. In the period under analysis, the Brazilian Network of Observatories was formed by 26 active stakeholders. It is well known that the set of knowledge generated by tourism observatories in Brazil, has contributed to tourist territories being able to implement smart and target strategies for the real need of tourist demand. The data collected indicates that the research developed by the observatories of the Brazilian network is important and valid information for public and private D.F. Alvares; S.R. Dos Santos; A.R.C. Perinotto 141 Enlightening Tourism. A Pathmaking Journal, Vol. 10, No 2 (2020), pp.140-178 ISSN 2174-548X managers, and can also implement actions that increase the quality of the tourist offer, as well as the experience of the visitor to Brazil. In this way, it is essential to deepen and broaden the understanding on the impact and relevance of tourism observatories toward tourism intelligence development.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"13 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87692846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The primary rationale of this study is to examine the impact of innovation on customer experience (CP) and customer performance (CP) in the Quick Service Restaurants (QSRs). The study further analyzes the impact of customer experience (CE) on customer performance (CP). Moreover, the study also tends to approach the mediating role of customer experience in between innovation and customer performance. A total of 322 questionnaires were analyzed using exploratory factor analyses (EFA) and confirmatory factor analysis (CFA) to identify and confirm the various factors in the study respectively. Structural equation modeling has been used to test the relationship between the constructs. The study finds that innovation positively impacts CE and CP. Further, the study also verified that CE positively impacts CP and it acts as a partial mediator between CE and CP. Research is restricted to the QSRs of Jammu region which includes McDonald's, KFC, Domino's Pizza, and Pizza Hut. This study recommends the implementation of innovative practices in QSRs to enhance the CE that in turn will leads to higher CP in selected QSRs.
{"title":"MEDIATING ROLE OF CUSTOMER EXPERIENCE BETWEEN INNOVATION AND PERFORMANCE: A STUDY OF QUICK SERVICE RESTAURANTS (QSRs)","authors":"R. Singh, R. Sarangal, Priyanka Sharma","doi":"10.33776/et.v10i2.4818","DOIUrl":"https://doi.org/10.33776/et.v10i2.4818","url":null,"abstract":"The primary rationale of this study is to examine the impact of innovation \u0000on customer experience (CP) and customer performance (CP) in the \u0000Quick Service Restaurants (QSRs). The study further analyzes the \u0000impact of customer experience (CE) on customer performance (CP). \u0000Moreover, the study also tends to approach the mediating role of \u0000customer experience in between innovation and customer performance. \u0000A total of 322 questionnaires were analyzed using exploratory factor \u0000analyses (EFA) and confirmatory factor analysis (CFA) to identify and \u0000confirm the various factors in the study respectively. Structural equation \u0000modeling has been used to test the relationship between the constructs. \u0000The study finds that innovation positively impacts CE and CP. Further, \u0000the study also verified that CE positively impacts CP and it acts as a \u0000partial mediator between CE and CP. Research is restricted to the QSRs of Jammu region which includes McDonald's, KFC, Domino's Pizza, and \u0000Pizza Hut. This study recommends the implementation of innovative \u0000practices in QSRs to enhance the CE that in turn will leads to higher CP \u0000in selected QSRs.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"26 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72513905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"HOLLAND, J., & LESLIE, D. (2017). TOUR OPERATORS AND OPERATIONS: DEVELOPMENT, MANAGEMENT, AND RESPONSIBILITY. OXFORDSHIRE: CABI","authors":"Jianwei Qian, R. Law","doi":"10.33776/et.v10i2.5113","DOIUrl":"https://doi.org/10.33776/et.v10i2.5113","url":null,"abstract":"","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"10 1","pages":"386"},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43381870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The present study aimed to investigate the effect of airline service quality on image and post-purchase behavioral intention among the passengers. The exploratory cum descriptive research design was adopted. The purposive sampling technique was chosen to select valid respondents. Four hundred questionnaires were considered valid, and SPSS 25.0 was used to feed and analyze the data. The data for the study was collected through primary as well as secondary sources. The present study's essential findings are that better service quality affects airline image and post purchase behavioral intention of passengers positively. Moreover, a favorable airline image too affects the behavioral intention of passengers positively. The present research revealed that it is a better service quality and sharp airline image in a highly competitive environment that helps the airlines survive and increase their share in the market. The essential
{"title":"ASSESSING THE EFFECT OF AIRLINE SERVICE QUALITY ON IMAGE AND POST PURCHASE BEHAVIORAL INTENTION","authors":"Ramjit Singh, Abid Suhail Nika","doi":"10.33776/et.v10i2.5112","DOIUrl":"https://doi.org/10.33776/et.v10i2.5112","url":null,"abstract":"The present study aimed to investigate the effect of airline service quality on image and post-purchase behavioral intention among the passengers. The exploratory cum descriptive research design was adopted. The purposive sampling technique was chosen to select valid respondents. Four hundred questionnaires were considered valid, and SPSS 25.0 was used to feed and analyze the data. The data for the study was collected through primary as well as secondary sources. The present study's essential findings are that better service quality affects airline image and post purchase behavioral intention of passengers positively. Moreover, a favorable airline image too affects the behavioral intention of passengers positively. The present research revealed that it is a better service quality and sharp airline image in a highly competitive environment that helps the airlines survive and increase their share in the market. The essential","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"10 1","pages":"323"},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41771327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The present study attempts to determine the factors of memorable food and restaurant experience (MFRE) and model the interrelationships among them using interpretive structural modeling (ISM) in the mountainous destination. Variables of MFRE were identified through literature review, discussion with tourism & hospitality academicians and practitioners, and tourists visited the mountainous destinations of Uttarakhand, India. The results reveal that restaurant location, decoration, and service employee attributes were bottom-level variables in the model. Service quality, authentic local food, traditional food preparation, and hygiene & cleanliness were considered as middle-level variables. Authentic food presentation, food quality, and Physical environment experience were top-level variables in MFRE. This work endorses that destination restaurants should offer authentic foods, engage visitors with traditional food preparation & presentation, focus on food and service quality, maintain the hygienic servicescape, concentrate on staff appearance, decoration, and restaurant location to deliver memorable food and restaurant experience (MFRE) in the mountainous destinations.
{"title":"DIMENSIONS OF A MEMORABLE FOOD AND RESTAURANT EXPERIENCE IN MOUNTAINOUS DESTINATIONS: AN INTERPRETIVE STRUCTURAL MODELING APPROACH","authors":"D. Kala","doi":"10.33776/et.v10i2.5111","DOIUrl":"https://doi.org/10.33776/et.v10i2.5111","url":null,"abstract":"The present study attempts to determine the factors of memorable food and restaurant experience (MFRE) and model the interrelationships among them using interpretive structural modeling (ISM) in the mountainous destination. Variables of MFRE were identified through literature review, discussion with tourism & hospitality academicians and practitioners, and tourists visited the mountainous destinations of Uttarakhand, India. The results reveal that restaurant location, decoration, and service employee attributes were bottom-level variables in the model. Service quality, authentic local food, traditional food preparation, and hygiene & cleanliness were considered as middle-level variables. Authentic food presentation, food quality, and Physical environment experience were top-level variables in MFRE. This work endorses that destination restaurants should offer authentic foods, engage visitors with traditional food preparation & presentation, focus on food and service quality, maintain the hygienic servicescape, concentrate on staff appearance, decoration, and restaurant location to deliver memorable food and restaurant experience (MFRE) in the mountainous destinations.","PeriodicalId":37221,"journal":{"name":"Enlightening Tourism","volume":"10 2 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90801062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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