Pub Date : 2000-12-01DOI: 10.1108/14654650010356149
J. Ballantine, M. Levy, Andrew Martin, I. Munro, P. Powell
The evaluation of information systems (IS) is a major concern of business, and a variety of approaches have been developed to tackle the issue. These approaches vary in their use and usefulness, yet few consider or incorporate ethical aspects of the process and the outcomes. A framework for assessing the ethics of information systems evaluation approaches is developed and investigated. It is argued that ethical issues are an important and unavoidable feature of IS evaluation, despite their lack of consideration. A framework is developed that demonstrates that ethical considerations are implicit in the concept of evaluation in terms of its purposes, its processes and its involvement of people. Concludes by considering how evaluation approaches might be extended to include a more substantial ethical content.
{"title":"An ethical perspective on information systems evaluation","authors":"J. Ballantine, M. Levy, Andrew Martin, I. Munro, P. Powell","doi":"10.1108/14654650010356149","DOIUrl":"https://doi.org/10.1108/14654650010356149","url":null,"abstract":"The evaluation of information systems (IS) is a major concern of business, and a variety of approaches have been developed to tackle the issue. These approaches vary in their use and usefulness, yet few consider or incorporate ethical aspects of the process and the outcomes. A framework for assessing the ethics of information systems evaluation approaches is developed and investigated. It is argued that ethical issues are an important and unavoidable feature of IS evaluation, despite their lack of consideration. A framework is developed that demonstrates that ethical considerations are implicit in the concept of evaluation in terms of its purposes, its processes and its involvement of people. Concludes by considering how evaluation approaches might be extended to include a more substantial ethical content.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82840586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-12-01DOI: 10.1108/14654650010356130
M. Hacker, J. Lang
Discusses the process and issues involved in developing a performance measurement system for a virtual engineering team working within a high technology environment. This team consists of members from many different sites across the world with a unique role in maintaining standardized manufacturing processes at the lowest possible cost. As a result, they faced many challenges including communication barriers, culture differences, as well as different reporting structures within each individual site. To help address these issues, a performance measurement system was developed to focus the team on the key actions affecting performance instead of the issues getting in the way. A measurement system was developed that linked the team’s objectives to its mission and identified the critical actions associated with each objective.
{"title":"Designing a performance measurement system for a high technology virtual engineering team – a case study","authors":"M. Hacker, J. Lang","doi":"10.1108/14654650010356130","DOIUrl":"https://doi.org/10.1108/14654650010356130","url":null,"abstract":"Discusses the process and issues involved in developing a performance measurement system for a virtual engineering team working within a high technology environment. This team consists of members from many different sites across the world with a unique role in maintaining standardized manufacturing processes at the lowest possible cost. As a result, they faced many challenges including communication barriers, culture differences, as well as different reporting structures within each individual site. To help address these issues, a performance measurement system was developed to focus the team on the key actions affecting performance instead of the issues getting in the way. A measurement system was developed that linked the team’s objectives to its mission and identified the critical actions associated with each objective.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88487810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-12-01DOI: 10.1108/14654650010356086
Colin Rigby, M. Day, P. Forrester, J. Burnett
There has been extended debate about how to conceptualise inter‐organizational restructuring in late twentieth century capitalism, giving rise to a number of models that attempt to represent productive change. A number of such conceptualisations of transformation under the banner of “agility” attempt to provide guidance about “managing” physical and social relationships within and between companies in response to growing market complexity. The theoretical argument in this paper is that inter‐firm agility cannot be objectively understood in all cases using simple unidirectional cause and effect as such theories do not take into account more subjective aspects of interaction. Specifically, we argue that to have a vision of agility in action there must be an evaluation of complexity in and between organisational boundaries with a theoretical approach that gives a more robust appreciation of inter‐firm ties. Conceptualising agility in this way captures the essence of tacit knowledge between firms along with the physical dynamics of network functioning.
{"title":"Agile supply: rethinking systems thinking, systems practice","authors":"Colin Rigby, M. Day, P. Forrester, J. Burnett","doi":"10.1108/14654650010356086","DOIUrl":"https://doi.org/10.1108/14654650010356086","url":null,"abstract":"There has been extended debate about how to conceptualise inter‐organizational restructuring in late twentieth century capitalism, giving rise to a number of models that attempt to represent productive change. A number of such conceptualisations of transformation under the banner of “agility” attempt to provide guidance about “managing” physical and social relationships within and between companies in response to growing market complexity. The theoretical argument in this paper is that inter‐firm agility cannot be objectively understood in all cases using simple unidirectional cause and effect as such theories do not take into account more subjective aspects of interaction. Specifically, we argue that to have a vision of agility in action there must be an evaluation of complexity in and between organisational boundaries with a theoretical approach that gives a more robust appreciation of inter‐firm ties. Conceptualising agility in this way captures the essence of tacit knowledge between firms along with the physical dynamics of network functioning.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79356430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010312624
J. Hauschildt, G. Schewe
A characteristic of agile organizations is the development of innovative products and processes. It has been shown that a key factor of success in managing innovative projects is the existence of key persons. Empirical studies on innovation management show that key persons who are able to overcome existing innovation barriers play a decisive role for innovation success. The basic theoretical concepts behind these findings are the “gatekeeper concept” and the “promotor model”. The two concepts are compared under a static and a dynamic perspective. It will be shown that under a dynamic view, one can combine the gatekeeper concept and the promotor model to a powerful management concept for supporting agility in organizations.
{"title":"Gatekeeper and process promotor: key persons in agile and innovative organizations","authors":"J. Hauschildt, G. Schewe","doi":"10.1108/14654650010312624","DOIUrl":"https://doi.org/10.1108/14654650010312624","url":null,"abstract":"A characteristic of agile organizations is the development of innovative products and processes. It has been shown that a key factor of success in managing innovative projects is the existence of key persons. Empirical studies on innovation management show that key persons who are able to overcome existing innovation barriers play a decisive role for innovation success. The basic theoretical concepts behind these findings are the “gatekeeper concept” and the “promotor model”. The two concepts are compared under a static and a dynamic perspective. It will be shown that under a dynamic view, one can combine the gatekeeper concept and the promotor model to a powerful management concept for supporting agility in organizations.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85353081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337122
R. J. Tersine, J. Wacker
Traditionally, aggregate inventory realignment has tended to be a reactive response to crisis signals revealed by financial performance measurements. Symptoms and problems are usually confounded, while corrective actions are localized with less than adequate customer connectivity. This article links inventory requirements to customer requirements for response, quality, and their benefit‐to‐cost ratio by focusing on reduction of valueless time, valueless activity, and valueless variance in business processes. Interestingly, what satisfies customers can also efficiently align inventory. Several maxims are introduced throughout the paper to align the purpose and significance of inventory to a customer context.
{"title":"Customer‐aligned inventory strategies: agility maxims","authors":"R. J. Tersine, J. Wacker","doi":"10.1108/14654650010337122","DOIUrl":"https://doi.org/10.1108/14654650010337122","url":null,"abstract":"Traditionally, aggregate inventory realignment has tended to be a reactive response to crisis signals revealed by financial performance measurements. Symptoms and problems are usually confounded, while corrective actions are localized with less than adequate customer connectivity. This article links inventory requirements to customer requirements for response, quality, and their benefit‐to‐cost ratio by focusing on reduction of valueless time, valueless activity, and valueless variance in business processes. Interestingly, what satisfies customers can also efficiently align inventory. Several maxims are introduced throughout the paper to align the purpose and significance of inventory to a customer context.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73826501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337104
K. Pawar, S. Sharifi
Aims to examine aspects of virtual collocation of teams in the context of concurrent engineering (CE). Argues that design activities have implications for people and structures in the organization. Teaming has meant that more social and physical interactions within the design environment may improve the design process and its outcome. Explores the evolution of virtual collocation of product design teams. Presents selected results from a set of on‐going pan‐European projects as well as other investigations undertaken by the authors. Attempts to highlight paradoxes and dilemmas in setting up physically and virtually collocated teams. These issues are further explored via in‐depth case studies depicting product design and development activities in manufacturing organisations. Concludes by highlighting the characteristics that are associated with effectively performing collocated teams. These are summarised into three phases: pre‐set up, operational and post‐operational.
{"title":"Virtual collocation of design teams: coordinating for speed","authors":"K. Pawar, S. Sharifi","doi":"10.1108/14654650010337104","DOIUrl":"https://doi.org/10.1108/14654650010337104","url":null,"abstract":"Aims to examine aspects of virtual collocation of teams in the context of concurrent engineering (CE). Argues that design activities have implications for people and structures in the organization. Teaming has meant that more social and physical interactions within the design environment may improve the design process and its outcome. Explores the evolution of virtual collocation of product design teams. Presents selected results from a set of on‐going pan‐European projects as well as other investigations undertaken by the authors. Attempts to highlight paradoxes and dilemmas in setting up physically and virtually collocated teams. These issues are further explored via in‐depth case studies depicting product design and development activities in manufacturing organisations. Concludes by highlighting the characteristics that are associated with effectively performing collocated teams. These are summarised into three phases: pre‐set up, operational and post‐operational.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83427474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337140
Jiangping Wang, V. Allada
The ability to economically and effectively service products provides an avenue for extending the product’s useful life. Quantifying approaches are needed to assist in the serviceability evaluation. In this study, the serviceability characteristics of a product are categorized into three groups: disassembly, reassembly, and handling. Often, many of the serviceability characteristics of a product cannot be defined completely or properly using crisp design data. Moreover, the serviceability analysis is an imprecise science characterized by ill‐structured and subjective evaluation criteria. A formal methodology for representing and processing the design information of an artifact using a hierarchical fuzzy neural network (FNN) model is presented. First, three FNNs are used to compute the disassembly, reassembly, and handling indices. Second, the output of the three FNNs is fed into a separate FNN to compute the serviceability index. The designer can use the proposed model to rank alternate designs by computing the serviceability indices of each candidate design. The working of the proposed model is demonstrated by using two designs for a steam iron.
{"title":"Hierarchical fuzzy neural network‐based serviceability evaluation","authors":"Jiangping Wang, V. Allada","doi":"10.1108/14654650010337140","DOIUrl":"https://doi.org/10.1108/14654650010337140","url":null,"abstract":"The ability to economically and effectively service products provides an avenue for extending the product’s useful life. Quantifying approaches are needed to assist in the serviceability evaluation. In this study, the serviceability characteristics of a product are categorized into three groups: disassembly, reassembly, and handling. Often, many of the serviceability characteristics of a product cannot be defined completely or properly using crisp design data. Moreover, the serviceability analysis is an imprecise science characterized by ill‐structured and subjective evaluation criteria. A formal methodology for representing and processing the design information of an artifact using a hierarchical fuzzy neural network (FNN) model is presented. First, three FNNs are used to compute the disassembly, reassembly, and handling indices. Second, the output of the three FNNs is fed into a separate FNN to compute the serviceability index. The designer can use the proposed model to rank alternate designs by computing the serviceability indices of each candidate design. The working of the proposed model is demonstrated by using two designs for a steam iron.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85390990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337168
M. V. Assen
Agile manufacturing is largely dependent on the capabilities of its people to learn and evolve with change. However, while agile manufacturing uses e-commerce enabled technology in a decentralized organizational setting, it remains unclear how these individual capabilities should be linked to other organizational resources to create an agile organization. Another important modern management research perspective is the internal resource-based perspective, resulting in a phenomenon called competence-based competition with renewed attention for competence management. Competence management comprises the management, building, leveraging and deployment of strategic and operational competencies, the causal relationships and linkages between them, and the way competencies are embedded in organizational and individual resources. In this paper, we explore the relation between agile management and time-based competence management, and study its adoption in small batch discrete parts manufacturing environments with the help of a coarse fact-finding survey research.
{"title":"Agile-based competence management: the relation between agile manufacturing and time-based competence management","authors":"M. V. Assen","doi":"10.1108/14654650010337168","DOIUrl":"https://doi.org/10.1108/14654650010337168","url":null,"abstract":"Agile manufacturing is largely dependent on the capabilities of its people to learn and evolve with change. However, while agile manufacturing uses e-commerce enabled technology in a decentralized organizational setting, it remains unclear how these individual capabilities should be linked to other organizational resources to create an agile organization. Another important modern management research perspective is the internal resource-based perspective, resulting in a phenomenon called competence-based competition with renewed attention for competence management. Competence management comprises the management, building, leveraging and deployment of strategic and operational competencies, the causal relationships and linkages between them, and the way competencies are embedded in organizational and individual resources. In this paper, we explore the relation between agile management and time-based competence management, and study its adoption in small batch discrete parts manufacturing environments with the help of a coarse fact-finding survey research.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76965399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337131
N. Bajgorić
Information agility, or informational efficiency, represents the major prerequisite for agile management and means eliminating inefficiencies in accessing, exchanging and disseminating all kinds of information. Presents a framework for implementation of Web technology in enhancing information access for agile management. Web‐to‐host access tools as a specific subset of Web technology are used to improve and ease access to several types of information such as legacy data, messaging system, electronic documents, and business intelligence.
信息敏捷性或信息效率代表了敏捷管理的主要先决条件，意味着消除访问、交换和传播各种信息的低效率。提出了一个Web技术在敏捷管理中增强信息访问的实现框架。Web - to - host访问工具作为Web技术的一个特定子集，用于改进和简化对几种类型信息的访问，如遗留数据、消息系统、电子文档和商业智能。
{"title":"Web‐based information access for agile management","authors":"N. Bajgorić","doi":"10.1108/14654650010337131","DOIUrl":"https://doi.org/10.1108/14654650010337131","url":null,"abstract":"Information agility, or informational efficiency, represents the major prerequisite for agile management and means eliminating inefficiencies in accessing, exchanging and disseminating all kinds of information. Presents a framework for implementation of Web technology in enhancing information access for agile management. Web‐to‐host access tools as a specific subset of Web technology are used to improve and ease access to several types of information such as legacy data, messaging system, electronic documents, and business intelligence.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75622233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2000-08-01DOI: 10.1108/14654650010337195
S. Petrovic-Lazarevic, A. Wong
Fuzzy set theory supports business decision‐making processes. So far it has been implemented in many industries, but not in the hospitality industry. An attempt is made to apply general fuzzy control model to service quality processes in the hospitality industry (SQHI). In this respect, the SQHI fuzzy control model is created. The case study underlines a possible practical use of the model in controlling service quality processes in order to achieve or sustain competitive advantage.
{"title":"Fuzzy control model in the hospitality industry","authors":"S. Petrovic-Lazarevic, A. Wong","doi":"10.1108/14654650010337195","DOIUrl":"https://doi.org/10.1108/14654650010337195","url":null,"abstract":"Fuzzy set theory supports business decision‐making processes. So far it has been implemented in many industries, but not in the hospitality industry. An attempt is made to apply general fuzzy control model to service quality processes in the hospitality industry (SQHI). In this respect, the SQHI fuzzy control model is created. The case study underlines a possible practical use of the model in controlling service quality processes in order to achieve or sustain competitive advantage.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80235374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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