Pub Date : 2022-03-29DOI: 10.6008/cbpc2674-6417.2021.002.0003
Juarez Vilela Batista Junior, Anderson Nery da Silva de Paula, Anderson Santos da Silva
Com todas as mudanças que ocorrem no mundo corporativo devido a globalização e a competitividade que está cada vez maior, é de suma importância que os administradores busquem ferramentas que sejam capazes de auxiliar no controle das organizações. Por conta disso, a atividade de auditoria interna passou a fazer parte das empresas modernas. Dessa forma, o objetivo geral do trabalho foi compreender as contribuições da auditoria interna como ferramenta de apoio para à gestão empresarial. A metodologia utilizada no presente trabalho compreendeu em uma Revisão Bibliográfica sobre o tema proposto, no qual essa foi dividida em três capítulos: primeiro se explicou a evolução, definição e tipos da auditoria contábil, em seguida se descreveu os procedimentos da auditoria interna nas empresas, por fim se caracterizou as contribuições da auditoria interna para à gestão empresarial. Nos tempos modernos a auditoria passou a ser uma ferramenta de suma importância que deve ser usada pela governança empresarial como um instrumento de controle. Sendo assim, a implantação de uma auditoria interna contribui para que a organização possa identificar erros ou fraudes reduzindo o risco financeiro e operacional. Por meio dos relatórios que são elaborados pela auditoria é que os administradores passam a ter informações tempestivas, integras e que sejam mais confiáveis para o processo decisório.
{"title":"Auditoria interna como ferramenta de gestão para as empresas","authors":"Juarez Vilela Batista Junior, Anderson Nery da Silva de Paula, Anderson Santos da Silva","doi":"10.6008/cbpc2674-6417.2021.002.0003","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2021.002.0003","url":null,"abstract":"Com todas as mudanças que ocorrem no mundo corporativo devido a globalização e a competitividade que está cada vez maior, é de suma importância que os administradores busquem ferramentas que sejam capazes de auxiliar no controle das organizações. Por conta disso, a atividade de auditoria interna passou a fazer parte das empresas modernas. Dessa forma, o objetivo geral do trabalho foi compreender as contribuições da auditoria interna como ferramenta de apoio para à gestão empresarial. A metodologia utilizada no presente trabalho compreendeu em uma Revisão Bibliográfica sobre o tema proposto, no qual essa foi dividida em três capítulos: primeiro se explicou a evolução, definição e tipos da auditoria contábil, em seguida se descreveu os procedimentos da auditoria interna nas empresas, por fim se caracterizou as contribuições da auditoria interna para à gestão empresarial. Nos tempos modernos a auditoria passou a ser uma ferramenta de suma importância que deve ser usada pela governança empresarial como um instrumento de controle. Sendo assim, a implantação de uma auditoria interna contribui para que a organização possa identificar erros ou fraudes reduzindo o risco financeiro e operacional. Por meio dos relatórios que são elaborados pela auditoria é que os administradores passam a ter informações tempestivas, integras e que sejam mais confiáveis para o processo decisório.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"13 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90855476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-07DOI: 10.1080/10686967.2022.2035288
Henry H. Bi
Abstract Although student evaluation of teaching is an important part of teaching quality assurance at higher education institutions, no absolute standards exist for assessing each course’s teaching evaluation rating after teaching evaluation. In this paper, we develop a novel method of using average and standard deviation charts ( charts), which are based on the theory of statistical process control, to properly assess every course’s teaching evaluation rating. Through an application of teaching performance assessment at a management school, this research demonstrates a useful contribution to enhancing the practice of teaching and teaching performance assessment: Using charts’ three-sigma limits (which are established based on a school’s historical teaching evaluation data) as robust performance assessment standards, this method can provide a reliable assessment result on every course’s teaching evaluation rating; such assessment is useful for helping teachers and administrators reliably identify the low-performance courses in each semester for making timely improvements.
{"title":"Applying statistical process control to teaching quality assurance at higher education institutions","authors":"Henry H. Bi","doi":"10.1080/10686967.2022.2035288","DOIUrl":"https://doi.org/10.1080/10686967.2022.2035288","url":null,"abstract":"Abstract Although student evaluation of teaching is an important part of teaching quality assurance at higher education institutions, no absolute standards exist for assessing each course’s teaching evaluation rating after teaching evaluation. In this paper, we develop a novel method of using average and standard deviation charts ( charts), which are based on the theory of statistical process control, to properly assess every course’s teaching evaluation rating. Through an application of teaching performance assessment at a management school, this research demonstrates a useful contribution to enhancing the practice of teaching and teaching performance assessment: Using charts’ three-sigma limits (which are established based on a school’s historical teaching evaluation data) as robust performance assessment standards, this method can provide a reliable assessment result on every course’s teaching evaluation rating; such assessment is useful for helping teachers and administrators reliably identify the low-performance courses in each semester for making timely improvements.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"145 - 157"},"PeriodicalIF":0.0,"publicationDate":"2022-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46891812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-22DOI: 10.1080/10686967.2022.2034493
K. Arora, A. Siddiqui
Abstract MSMEs are considered to be the backbone of India's current and future economic progress. These institutions are geared to support and encourage the development of new-generation entrepreneurs in India who have the potential to create global competitive businesses. However, achieving the right resource balance is critical for these firms. As a result, a set of 14 relevant factors from the resource-based view (RBV) model were discovered and ranked using modified total interpretive structural modeling in order to reflect their impact on MSMEs' export performance. Together with the MICMAC methodology, this method establishes a hierarchical relationship between the factors. Our findings, which back up earlier studies, confirm the impact of these 14 essential components on RBV modeling adoption on MSMEs' export success. The components covered in the analysis have emerged as linkage elements, establishing a strong basis for MSMEs to internationalize competitively and become resilient in their approach by developing a deep strategic connection among themselves. Strategic direction, upper echelon orientation, financial capacity, and the external environment all have a significant impact on MSMEs' export performance. Finally, the implications for research and practise are examined in order to assist decision-makers in developing a long-term competitive edge for Indian firms.
{"title":"Resource capabilities and sustainable export performance: An application of m-TISM for Indian manufacturing MSMEs","authors":"K. Arora, A. Siddiqui","doi":"10.1080/10686967.2022.2034493","DOIUrl":"https://doi.org/10.1080/10686967.2022.2034493","url":null,"abstract":"Abstract MSMEs are considered to be the backbone of India's current and future economic progress. These institutions are geared to support and encourage the development of new-generation entrepreneurs in India who have the potential to create global competitive businesses. However, achieving the right resource balance is critical for these firms. As a result, a set of 14 relevant factors from the resource-based view (RBV) model were discovered and ranked using modified total interpretive structural modeling in order to reflect their impact on MSMEs' export performance. Together with the MICMAC methodology, this method establishes a hierarchical relationship between the factors. Our findings, which back up earlier studies, confirm the impact of these 14 essential components on RBV modeling adoption on MSMEs' export success. The components covered in the analysis have emerged as linkage elements, establishing a strong basis for MSMEs to internationalize competitively and become resilient in their approach by developing a deep strategic connection among themselves. Strategic direction, upper echelon orientation, financial capacity, and the external environment all have a significant impact on MSMEs' export performance. Finally, the implications for research and practise are examined in order to assist decision-makers in developing a long-term competitive edge for Indian firms.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"41 4","pages":"125 - 144"},"PeriodicalIF":0.0,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41281754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-11DOI: 10.1080/10686967.2022.2034491
Khaldoun I. Ababneh, Subramaniam Ponnaiyan, A. ElMelegy, V. Prybutok
Abstract The purpose of this study is to explore the effect of a new construct, namely COVID-19 safety, on customer satisfaction and behavioral intentions in the context of fast-food restaurants (FFRs), while accounting for the effect of service quality, perceived value, and food quality. Using an online questionnaire, data was collected from 219 FFR customers. A series of confirmatory factor analyses were conducted to demonstrate the construct validity of this study variables. This study proposed and examined three conceptual models. To test the hypotheses of the three models, structural equation modeling (SEM) technique was employed using Analysis of Moment Structures (AMOS) software. This study shows that compliance with COVID-19 safety measures is a key determinant of customer satisfaction and behavioral intentions in the fast-food industry during the COVID-19 pandemic. More importantly, the results reveal that when simultaneously including service quality, perceived value, COVID-19 safety, and food quality as predictors of customer satisfaction and behavioral intentions, only COVID-19 safety and food quality are significant predictors. Managers, owners, and employees of FFRs need to comply with COVID-19 safety measures and improve food quality in order to enhance customer satisfaction and behavioral intentions toward their restaurants. This seminal study examines the determinants of fast-food customer satisfaction and behavioral intentions during the COVID-19 pandemic. The study proposes and validates a new construct for COVID-19 safety in the FFRs.
{"title":"Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic","authors":"Khaldoun I. Ababneh, Subramaniam Ponnaiyan, A. ElMelegy, V. Prybutok","doi":"10.1080/10686967.2022.2034491","DOIUrl":"https://doi.org/10.1080/10686967.2022.2034491","url":null,"abstract":"Abstract The purpose of this study is to explore the effect of a new construct, namely COVID-19 safety, on customer satisfaction and behavioral intentions in the context of fast-food restaurants (FFRs), while accounting for the effect of service quality, perceived value, and food quality. Using an online questionnaire, data was collected from 219 FFR customers. A series of confirmatory factor analyses were conducted to demonstrate the construct validity of this study variables. This study proposed and examined three conceptual models. To test the hypotheses of the three models, structural equation modeling (SEM) technique was employed using Analysis of Moment Structures (AMOS) software. This study shows that compliance with COVID-19 safety measures is a key determinant of customer satisfaction and behavioral intentions in the fast-food industry during the COVID-19 pandemic. More importantly, the results reveal that when simultaneously including service quality, perceived value, COVID-19 safety, and food quality as predictors of customer satisfaction and behavioral intentions, only COVID-19 safety and food quality are significant predictors. Managers, owners, and employees of FFRs need to comply with COVID-19 safety measures and improve food quality in order to enhance customer satisfaction and behavioral intentions toward their restaurants. This seminal study examines the determinants of fast-food customer satisfaction and behavioral intentions during the COVID-19 pandemic. The study proposes and validates a new construct for COVID-19 safety in the FFRs.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"104 - 124"},"PeriodicalIF":0.0,"publicationDate":"2022-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45338616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-02DOI: 10.1080/10686967.2021.2006584
Yuchen Wang, Xianghui Peng, V. Prybutok
Abstract Information technology (IT) is considered as a key to business success by academia and industry. Notably, IT has evolved to an organization-level role that is far beyond previous technology supports and information storage functions; rather, it serves as a core analytics tool, combined with machine learning and artificial intelligence, to facilitate quality management (QM) and communication among business units. The authors derived their research model through literature and the Baldrige framework, and tested the hypothesized research model through partial least squares – structural equation modeling using cross-sectional survey data. This study investigates how IT integrates with QM practices to affect organizational performance. The results show that IT makes a considerable difference to the function of QM by interacting with business operations and leadership, resulting in improved organizational performance. The implications of the results bring IT and other business functions together and shape an ecosystem of IT-enabled organizational frameworks in the Big Data era.
{"title":"The importance of information technology to organizational results within the Baldrige award","authors":"Yuchen Wang, Xianghui Peng, V. Prybutok","doi":"10.1080/10686967.2021.2006584","DOIUrl":"https://doi.org/10.1080/10686967.2021.2006584","url":null,"abstract":"Abstract Information technology (IT) is considered as a key to business success by academia and industry. Notably, IT has evolved to an organization-level role that is far beyond previous technology supports and information storage functions; rather, it serves as a core analytics tool, combined with machine learning and artificial intelligence, to facilitate quality management (QM) and communication among business units. The authors derived their research model through literature and the Baldrige framework, and tested the hypothesized research model through partial least squares – structural equation modeling using cross-sectional survey data. This study investigates how IT integrates with QM practices to affect organizational performance. The results show that IT makes a considerable difference to the function of QM by interacting with business operations and leadership, resulting in improved organizational performance. The implications of the results bring IT and other business functions together and shape an ecosystem of IT-enabled organizational frameworks in the Big Data era.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"3 - 17"},"PeriodicalIF":0.0,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45568689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-07DOI: 10.1080/10686967.2021.2006585
M. Ford
Abstract Theories of institutional diffusion propose that the adoption of new management practices evolves toward legitimacy-based rationales as organizations implement administrative techniques deemed socially acceptable. This article proposes that institutional forces also shape management standards designed to convey norms of effective management practice. Incomplete consensus among varied stakeholders involved in the standardization process fosters steadfast institutional pressure to push management standard scopes beyond their technical cores to include content with broader social appeal. This premise is explored using an influential management standard of the TQM movement—the criteria developed in conjunction with the Malcolm Baldrige National Quality Award. Analysis of discourse appearing in the series of Baldrige criteria booklets published since 1988 suggest that the scope of the management standard reflected by the Baldrige framework, core values, and criteria requirements has expanded to become more socially inclusive over time. Tensions created by management standards aimed at facilitating both legitimate appearance and technical improvement are subsequently discussed.
{"title":"Management standards and institutional influence: An exploratory study using the Baldrige criteria","authors":"M. Ford","doi":"10.1080/10686967.2021.2006585","DOIUrl":"https://doi.org/10.1080/10686967.2021.2006585","url":null,"abstract":"Abstract Theories of institutional diffusion propose that the adoption of new management practices evolves toward legitimacy-based rationales as organizations implement administrative techniques deemed socially acceptable. This article proposes that institutional forces also shape management standards designed to convey norms of effective management practice. Incomplete consensus among varied stakeholders involved in the standardization process fosters steadfast institutional pressure to push management standard scopes beyond their technical cores to include content with broader social appeal. This premise is explored using an influential management standard of the TQM movement—the criteria developed in conjunction with the Malcolm Baldrige National Quality Award. Analysis of discourse appearing in the series of Baldrige criteria booklets published since 1988 suggest that the scope of the management standard reflected by the Baldrige framework, core values, and criteria requirements has expanded to become more socially inclusive over time. Tensions created by management standards aimed at facilitating both legitimate appearance and technical improvement are subsequently discussed.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"18 - 33"},"PeriodicalIF":0.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46286052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.1080/10686967.2021.2003728
A. Robayo-Avendaño, D. Prato-Garcia
Abstract This work describes for the first time a strategy based on the house of quality analysis (HOQ) to select a farming practice adaptable to variable weather conditions (VWC). Five basic requirements: water, soil, fertilizers, insecticides, and herbicides, together with six agricultural practices: organic farming (OF), agroecology (AE), conservation agriculture (CA), genetically-modified varieties (GMV), intensified agriculture (IA), and climate smart agriculture (CSA) were correlated, assessed, and prioritized. HOQ concluded that water and soil are essential for the development of a crop, whereas the need of agrochemicals was less noticeable because they could be substituted by the use of sustainable practices. OF and AE resulted more convenient because they use sustainable methods to manage a crop. The efficacy of CA and GMV to face VWC was limited by factors like the weather conditions of the site, the type of crop, and costs. IA and CSA were satisfactory when financing for the development is available. The synergy observed among OF, AE, and CA would ease transition and/or their simultaneous adoption; it would improve sustainability, productivity, and profitability for the farmer as long as the needs of the region, management of resources, and interested parties are taken into account.
{"title":"A simplified strategy based on the house of quality to prioritize farming practices under variable weather conditions","authors":"A. Robayo-Avendaño, D. Prato-Garcia","doi":"10.1080/10686967.2021.2003728","DOIUrl":"https://doi.org/10.1080/10686967.2021.2003728","url":null,"abstract":"Abstract This work describes for the first time a strategy based on the house of quality analysis (HOQ) to select a farming practice adaptable to variable weather conditions (VWC). Five basic requirements: water, soil, fertilizers, insecticides, and herbicides, together with six agricultural practices: organic farming (OF), agroecology (AE), conservation agriculture (CA), genetically-modified varieties (GMV), intensified agriculture (IA), and climate smart agriculture (CSA) were correlated, assessed, and prioritized. HOQ concluded that water and soil are essential for the development of a crop, whereas the need of agrochemicals was less noticeable because they could be substituted by the use of sustainable practices. OF and AE resulted more convenient because they use sustainable methods to manage a crop. The efficacy of CA and GMV to face VWC was limited by factors like the weather conditions of the site, the type of crop, and costs. IA and CSA were satisfactory when financing for the development is available. The synergy observed among OF, AE, and CA would ease transition and/or their simultaneous adoption; it would improve sustainability, productivity, and profitability for the farmer as long as the needs of the region, management of resources, and interested parties are taken into account.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"34 - 50"},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42202119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-22DOI: 10.1080/10686967.2021.2003729
I. Sila
Abstract This study analyzes the shared values and concepts of quality management, corporate social responsibility, and the feminist ethics of care through an integrative review of literature and examines their commonalities, differences, and complementarities to identify opportunities for research and practice. We use the Baldrige Award core values and concepts as a framework for analysis, since they embody many of the shared concepts of these domains. We also use stakeholder theory as the underlying theory for this analysis. This study takes a novel, interdisciplinary approach and argues that the feminist perspective to stakeholder theory offers new perspectives for both fields. The feminist perspective is missing from the quality management and operations management literatures, and it is only recently emerging in the corporate social responsibility field. This study contributes to the literature by identifying gaps in our understanding of the relational perspectives embedded in the feminist ethics of care within the contexts of quality management and corporate social responsibility and offers a new lens through which quality management and corporate social responsibility implementations can be viewed. It also points out areas of research where opportunities for the development of expanded frameworks for these implementations exist.
{"title":"A stakeholder view of quality management and CSR through feminist ethics","authors":"I. Sila","doi":"10.1080/10686967.2021.2003729","DOIUrl":"https://doi.org/10.1080/10686967.2021.2003729","url":null,"abstract":"Abstract This study analyzes the shared values and concepts of quality management, corporate social responsibility, and the feminist ethics of care through an integrative review of literature and examines their commonalities, differences, and complementarities to identify opportunities for research and practice. We use the Baldrige Award core values and concepts as a framework for analysis, since they embody many of the shared concepts of these domains. We also use stakeholder theory as the underlying theory for this analysis. This study takes a novel, interdisciplinary approach and argues that the feminist perspective to stakeholder theory offers new perspectives for both fields. The feminist perspective is missing from the quality management and operations management literatures, and it is only recently emerging in the corporate social responsibility field. This study contributes to the literature by identifying gaps in our understanding of the relational perspectives embedded in the feminist ethics of care within the contexts of quality management and corporate social responsibility and offers a new lens through which quality management and corporate social responsibility implementations can be viewed. It also points out areas of research where opportunities for the development of expanded frameworks for these implementations exist.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"29 1","pages":"51 - 79"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41799728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-13DOI: 10.6008/cbpc2674-6417.2021.001.0002
Marcia Silvino Ramalho, Pedro Lucas Fernandes do Prado, Iris Loiany Cardoso do Prado, Gladson Elias dos Santos, Jhenys Laura Sousa Nascimento, João Gabriel Damasceno Pereira, Joice Gomes Soares, Helviana Tathiely Cardoso Reis, Flávia Luiz Barboza
As pequenas empresas formam a maioria dos empreendimentos no Brasil, com contribuição econômica significante, além disso, boa parte dessas organizações apresentam características familiares, isto é, formadas e/ou comandadas por um grupo familiar. Um aspecto desse tipo de empresa é que, quando em cidades pequenas, onde se dão maioria, normalmente apresentam métodos de contratação de pessoal não tão adequados, o que pode comprometer negativamente a organização. Assim, esta pesquisa constitui-se como descritiva e exploratória e tem como objetivo avaliar, através do levantamento bibliográfico e da aplicação de formulário, os impactos da contratação de familiares e conhecidos sobre as empresas familiares de algumas cidades do Médio Jequitinhonha, em Minas Gerais. Como resultado, tem-se a contratação privilegiada como causadora de várias problemáticas dentro das empresas familiares dentro do âmbito analisado.
{"title":"Você é filho de quem?: os impactos negativos da contratação de familiares e conhecidos para pequenas empresas","authors":"Marcia Silvino Ramalho, Pedro Lucas Fernandes do Prado, Iris Loiany Cardoso do Prado, Gladson Elias dos Santos, Jhenys Laura Sousa Nascimento, João Gabriel Damasceno Pereira, Joice Gomes Soares, Helviana Tathiely Cardoso Reis, Flávia Luiz Barboza","doi":"10.6008/cbpc2674-6417.2021.001.0002","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2021.001.0002","url":null,"abstract":"As pequenas empresas formam a maioria dos empreendimentos no Brasil, com contribuição econômica significante, além disso, boa parte dessas organizações apresentam características familiares, isto é, formadas e/ou comandadas por um grupo familiar. Um aspecto desse tipo de empresa é que, quando em cidades pequenas, onde se dão maioria, normalmente apresentam métodos de contratação de pessoal não tão adequados, o que pode comprometer negativamente a organização. Assim, esta pesquisa constitui-se como descritiva e exploratória e tem como objetivo avaliar, através do levantamento bibliográfico e da aplicação de formulário, os impactos da contratação de familiares e conhecidos sobre as empresas familiares de algumas cidades do Médio Jequitinhonha, em Minas Gerais. Como resultado, tem-se a contratação privilegiada como causadora de várias problemáticas dentro das empresas familiares dentro do âmbito analisado.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"58 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84453222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-02DOI: 10.1080/10686967.2021.1962772
F. Sebtaoui, A. Adri, S. Rifai, Kenza Sahaf
Abstract For more than 30 years, supply chain management adopts just-in-time (JIT) strategy. The adoption of JIT has reduced wastes and total costs; however it leads to complexity and risks. Thus, top management has to recognize and address critical risks in JIT implementation. This is the main objective of this study, which aims at investigate the activities related to risk management in JIT implementation and their relation with critical success factors (CSFs) or the key activities executed during JIT implementation and the benefits obtained. The research model was evaluated using the structural equations modeling (SEM) with the LISEREL approach. The results forthcoming from the study shows that risk treatment is one of the most important factors for the successful JIT implementation, and that other factors, such as good relationship with suppliers, management commitment, and management of human resources, depend upon it.
{"title":"The impact of risks management in the success of JIT implementation: Structural equations modeling for relational analysis in the Moroccan industry","authors":"F. Sebtaoui, A. Adri, S. Rifai, Kenza Sahaf","doi":"10.1080/10686967.2021.1962772","DOIUrl":"https://doi.org/10.1080/10686967.2021.1962772","url":null,"abstract":"Abstract For more than 30 years, supply chain management adopts just-in-time (JIT) strategy. The adoption of JIT has reduced wastes and total costs; however it leads to complexity and risks. Thus, top management has to recognize and address critical risks in JIT implementation. This is the main objective of this study, which aims at investigate the activities related to risk management in JIT implementation and their relation with critical success factors (CSFs) or the key activities executed during JIT implementation and the benefits obtained. The research model was evaluated using the structural equations modeling (SEM) with the LISEREL approach. The results forthcoming from the study shows that risk treatment is one of the most important factors for the successful JIT implementation, and that other factors, such as good relationship with suppliers, management commitment, and management of human resources, depend upon it.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"190 - 204"},"PeriodicalIF":0.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42671290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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