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Analisa Citra Merek, Kualitas Produk, Perluasan Merek Terhadap Kepuasan dan Loyalitas Pelanggan 品牌形象分析、产品质量、品牌满意度和忠诚度的扩展
Pub Date : 2020-10-31 DOI: 10.35814/jrb.v4i1.1499
Reni Fitria Nugraheni, Sampurno, Iha Haryani Hatta
PT Kimia Farma Tbk, as one of the pioneers of the Indonesian pharmaceutical industry, is currently participating in the development of cosmetic products under the Marcks brand. Marcks' products are known to the public as powder, and always ranks third in the Top Brand title. The success of Marcks 'powder in dominating Top Brand has not been followed by other Marcks' products such as compact face powder, moisturizers and facial cleansers. This study aims to determine the effect of brand image, product quality, and brand extension on customer satisfaction and its impact on customer loyalty. This research is an explanatory research with a quantitative approach using a questionnaire as a research instrument. The population in this study were all Marcks product users who live in Jakarta. The sampling method is purposive sampling with a sample of 174 respondents. Data analysis uses the Structural Equation Modeling (SEM) LISREL 8.70 program. The results of the study explained that there is an influence between variable brand image, product quality and brand extension partially on customer satisfaction. However, brand image, product quality and brand extension have no effect on customer satisfaction. Customer satisfaction affects customer loyalty.
PT Kimia Farma Tbk作为印尼制药业的先驱之一,目前正在参与马氏品牌化妆品的开发。马氏的产品被大众称为粉末,在“最佳品牌”中一直名列第三。马可仕的爽身粉在顶级品牌上的成功,并没有被马可仕的其他产品所效仿,比如紧凑型面粉、保湿霜和洗面奶。本研究旨在探讨品牌形象、产品品质、品牌延伸对顾客满意的影响,以及品牌延伸对顾客忠诚的影响。本研究以问卷调查为研究工具,采用定量方法进行解释性研究。本研究的人群均为居住在雅加达的马可仕产品用户。抽样方法为目的抽样,共174人。数据分析采用结构方程建模(SEM) LISREL 8.70程序。研究结果说明,可变品牌形象、产品质量和品牌延伸对顾客满意度有部分影响。而品牌形象、产品质量和品牌延伸对顾客满意度没有影响。顾客满意影响顾客忠诚。
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引用次数: 2
Analisis Biaya dan Manfaat Berbagai Skema untuk Pelayanan Hemodialisis di Rumah Sakit DR. Sitanala Tangerang 分析了这家医院血液透析服务的各种方案的成本和好处
Pub Date : 2020-10-31 DOI: 10.35592/JRB.V4I1.1657
Nasron Azizan, Sutoto, M. S. Maryam
This research was conducted to review the clinical pathway and the calculation of total cost of hemodialysis services and to see the comparison of cost and benefits of hemodialysis services with the Operational Cooperation system and self-management in RSK DR Sitanala Tangerang in 2017 from 3 (three) Hemodialysis Machine Providers. The total cost of hemodialysis services with the Operational Cooperation system and self-management is the result of direct and indirect cost calculation with a combination of Activity Based Costing (ABC) methods in accordance with outpatient clinical pathways. Total Cost is obtained by summing the multiplication results between each activity cost in the period of 18 months. Revenue is obtained by summing the multiplication of hospital rates to the number of actions or visits of patients in 18 months. The result of the analysis of the benefits of hemodialysis costs turns out that the Operational Cooperation system is more profitable than self-managed.
本研究旨在回顾血液透析服务的临床路径和总成本的计算,并比较2017年3(3)家血液透析机供应商在RSK DR Sitanala Tangerang的血液透析服务与运营合作系统和自我管理的成本和收益。运营合作系统和自我管理的血液透析服务总成本是根据门诊临床路径,结合作业成本法(ABC)进行直接和间接成本计算的结果。总成本是将18个月期间各项作业成本的乘法结果相加得出的。收入是将医院费率乘以18个月内病人的行动或就诊次数的总和计算出来的。对血液透析费用效益的分析结果表明,运营合作系统比自我管理更有利可图。
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引用次数: 2
Factors Determining Consumers Intention to Shop Online in Greater Jakarta 决定大雅加达地区消费者网上购物意愿的因素
Pub Date : 2020-10-31 DOI: 10.35592/JRB.V4I1.1722
Lucy Tanurahardja, Yudi, Budi, M. Rosidi, Louis Tirtomoyo Santoso
Online shopping is increasingly becoming a favorite activity for city dwellers who are smartphones users as a means to fulfil their necessities. Increasingly, people obtain their needs through online shopping and retailers are working hard to increase their sales by winning consumers to shop at their online stores. In this paper, we investigate factors affecting consumer’s intention in online shopping in Greater Jakarta area.  These factors includes trust, perceived risk, reference group, behavioral control awareness, business competency, usefulness and convenience, brand image, and promotion. 272 respondents participated in this survey and their responses were documented using Likert scales. After data collection, a Factor Analysis used to identify correlations between variables and Regression Analysis techniques were used to identify significant factors. Our research findings reveal that out of eight factors, four factors affect consumers’ intention to shop online. These factors, starting from the most significant, are promotion, brand image, usefulness and convenience, and business competency
网上购物正日益成为城市居民最喜欢的一项活动,他们是智能手机用户,作为满足他们生活必需品的一种手段。人们越来越多地通过网上购物来满足他们的需求,零售商也在努力通过吸引消费者在他们的网上商店购物来增加他们的销售额。本文研究了影响大雅加达地区消费者网上购物意愿的因素。这些因素包括信任、感知风险、参照群体、行为控制意识、业务能力、有用性和便利性、品牌形象和推广。272名受访者参与了本次调查,并使用李克特量表记录了他们的回答。数据收集后,因子分析用于确定变量之间的相关性,回归分析技术用于确定显著因素。我们的研究结果显示,在8个因素中,有4个因素影响消费者的网上购物意愿。这些因素,从最重要的开始,是促销,品牌形象,有用性和便利性,以及业务能力
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引用次数: 0
Determinan Nilai Perusahaan Manufaktur di Bursa Efek Indonesia 保证生产价值公司在印尼证券交易所
Pub Date : 2020-04-23 DOI: 10.35592/jrb.v3i2.1438
I. Permata, Mulyadi
The purpose of this study is to analyze the company’s micro factors such as liquidity (CR), solvency (DER) as well as macro factors, namely interest rates to firm value (Tobin’Q) so that they can assess the development of good company conditions. The companies studied were manufacturing companies listed on the Indonesia Stock Exchange in period of 2014 – 2018. The method of this research was explanatory research. Samples were taken by purposive sampling from a population of manufacturing companies that met the sample criteria. The analysis used is multiple linear regression analysis. The results showed that liquidity and dividends had a significant positive effect on firm value, while solvency did not support the hypothesis. Implications and suggestions are discussed in the article.
本研究的目的是分析公司的微观因素,如流动性(CR),偿债能力(DER),以及宏观因素,即利率对公司价值(Tobin’q),以评估良好的公司状况的发展。研究的公司是2014年至2018年期间在印度尼西亚证券交易所上市的制造业公司。本研究采用解释研究的方法。样本是通过有目的的抽样从符合抽样标准的制造公司中抽取的。分析采用多元线性回归分析。结果表明,流动性和股息对企业价值有显著的正向影响,而偿付能力不支持这一假设。本文讨论了其意义和建议。
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引用次数: 1
Konstruksi Akuntansi Kerugian, Praktik Kepailitan Mengungkap Fraud Laporan Keuangan Klien 损失会计结构、破产实践披露客户财务报表欺诈
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.976
Nahruddien Akbar
The purpose of this study is to interpret the construction of accounting losses in disclosing fraud and the bankruptcy practices of client financial statements. The research method used is a qualitative method - the interpretive paradigm with a phenomenal approach with method triangulation is done by comparing information or data in different ways. To obtain the truth of reliable information and a complete picture of certain information, researchers can use interview and observation or observation methods to check the truth. In addition, researchers can also use different informants to check the correctness of the information. Triangulation of this stage is done if the data or information obtained from the subject or research informants is doubtful. The results of this study were filing bankruptcy at the Commercial Court involving a supervisory judge and curator. In determining the validity of accounts payable by a supervisory judge used the science of forensic accounting and loss accounting, with the curator in charge of distributing bankruptcy (assets) to creditors in the order of division of property for separatist creditors, Preferred creditors and congruent creditors (creditors who have no collateral). In general, fraud actions carried out by debtors are by hiding assets and sales while fraud is carried out with the motive to obtain bankruptcy (assets).
本研究的目的是解释会计损失的结构在披露欺诈和客户财务报表的破产做法。使用的研究方法是一种定性方法-解释范式与现象的方法三角测量是通过不同的方式比较信息或数据。为了获得可靠信息的真实性和对某些信息的全貌,研究人员可以采用访谈和观察或观察的方法来检验真实性。此外,研究人员还可以使用不同的信息提供者来检查信息的正确性。如果从研究对象或研究线人那里获得的数据或信息值得怀疑,则进行这一阶段的三角测量。这项研究的结果是在商事法庭申请破产,涉及一名监督法官和馆长。在确定应付账款的有效性时,监督法官使用了法务会计和损失会计的科学,管理人负责按照分割债权人、优先债权人和一致债权人(没有抵押品的债权人)的财产划分顺序将破产(资产)分配给债权人。一般来说,债务人的欺诈行为是通过隐藏资产和出售来进行的,而欺诈的动机是为了获得破产(资产)。
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引用次数: 2
Makna yang Timbul dari Kesadaran Membayar Pajak Restoran 它的意义在于付餐馆税的意识
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.980
Alfian Suradiansyah, N. Widiastuti, Alfida Aziz
This research aims to gain an understanding of the meaning of restaurant tax on restaurant taxpayers in South Tangerang City. The method used in this research is a qualitative method with intepretive paradigm and phenomenology approach. The results of the research revealed that the informant had understood about their obligation to pay restaurant taxes to the local government. They understand that restaurant taxation is an obligation as citizens who set up a restaurant business in an area against the regional government which can be used as a source of regional revenue to finance the needs of local governments. The meaning of restaurant tax cannot be separated from their life background, character, culture and philosophy. Informants interpret restaurant taxes as a form of reciprocity to local governments, peace of business, contribute to the region and forming a sense of social responsibility.
本研究旨在了解南坦格朗市餐饮税对餐饮纳税人的意义。本研究使用的方法是一种定性方法,结合解释范式和现象学方法。调查结果显示,举报人了解他们有义务向当地政府缴纳餐馆税。他们明白,餐馆税是在一个地区开设餐馆的公民对地方政府负有的义务,可以作为地方税收的来源,为地方政府的需要提供资金。饭店税的意义离不开他们的生活背景、性格、文化和理念。举报人将餐馆税解释为对地方政府的一种互惠、商业和平、为地区做出贡献和形成社会责任感的一种形式。
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引用次数: 1
Determinan Nilai Perusahaan Dengan Struktur Modal Sebagai Variabel Intervening pada Perusahaan LQ 45 Di Indonesia 在印尼的LQ 45公司,以资本结构为干预变量的公司价值确定
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.979
Warsono, Fathoni Zoebaedi
This study aims to examine determinants (factors that affect) the value of the company that is profitability, liquidity and size of companies using capital structure as an intervening variable. The population in this study is a company that was selected in LQ 45 listed in the Indonesia Stock Exchange from august to january 2012- 2016 with 85 samples selected using purposive sampling. Research hypothesis testing using the Simultaneous Equation Modelling with Warpl PLS 6.0. Results of the analysis showed that profitability, liquidity and size significantly influence the firm value and capital structure. Capital structure is also able to mediate the effect of profitability, liquidity and size to the firm value.
本研究旨在研究决定因素(影响因素)公司的价值,即盈利能力,流动性和公司规模使用资本结构作为干预变量。本研究的人群为2012年8月至2016年1月在印尼证券交易所上市的LQ 45公司,采用有目的抽样方法选取85个样本。使用Warpl PLS 6.0进行联立方程建模的假设检验研究。分析结果表明,盈利能力、流动性和规模对企业价值和资本结构有显著影响。资本结构还能够中介盈利能力、流动性和规模对企业价值的影响。
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引用次数: 5
Pengaruh Penerapan Sistem E-Filling, Pengetahuan Perpajakan dan Kesadaran Wajib Pajak Terhadap Kepatuhan Wajib Pajak (Studi pada Wajib Pajak Orang Pribadi yang Melakukan Kegiatan Usaha Bebas Di Bintaro Trade Center) E-Filling系统的应用、税务知识和纳税人合税意识的影响(在贸易中心进行自由企业的个人纳税人研究)
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.977
Ahmad Burhan Zulhazmi, Febrian Kwarto
This study aims to determine and analyze the influence of the application of e-filing systems, tax knowledge, and tax awareness to tax compliance. This study uses primary data obtained from questionnaire data distributed to respondents who are required to tax individuals who carry out free business activities at the Bintaro Trade Center (BTC). The sampling technique uses purposive sampling. The analysis technique uses multiple linear regression analysis. The results of this study indicate that simultaneously, the variable implementation of e-filing systems, knowledge of taxation and awareness of taxpayers on tax rates. Application of e-filing system and awareness of taxpayers to mandatory obligations, while knowledge of taxation does not involve taxpayer obligations.
本研究旨在确定和分析电子申报系统、税务知识和税务意识的应用对税务合规的影响。本研究使用的主要数据来自调查问卷数据,这些调查问卷数据分发给需要对在Bintaro贸易中心(BTC)开展免费商业活动的个人征税的受访者。抽样技术使用有目的的抽样。分析技术采用多元线性回归分析。本研究结果表明,电子申报系统的变量实施,税收知识和纳税人对税率的意识同时存在。电子申报系统的应用和纳税人对强制性义务的意识,而税收知识不涉及纳税人义务。
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引用次数: 2
Bauran Pemasaran Tentang Konsep Apotek Modern Serta Strategi Pemasarannya 营销组合关于现代药学的概念及其营销策略
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.975
Welfin Dysyandi, Wahono Sumaryono, S. Widyastuti, Henky Lesmana
Pharmacy as the main type of distribution facility is still in great demand by investors. However, Jaminan Kesehatan Nasional (JKN) has the effect of decreasing turnover in some conventional pharmacies so that many pharmacies are closed. A pharmacy with a modern concept is expected to be an exit strategy of that problem. The purpose of this research is to find out and describe the concept of modern pharmacy according to the perceptions of respondents in DKI Jakarta province and its marketing strategy using the marketing mix concept. This research is a descriptive exploratory research by interviewing 100 respondents who have visited the pharmacy using a questionnaire. Data from interviews were analyzed using statistical software. The results showed that 98% of respondents agreed with the existence of a modern pharmacy concept. Modern pharmacy concepts that can be accepted by respondents are pharmacies that sell complete products, prices compete with surrounding pharmacies, locations close to housing or offices, friendly employees, fast and easy service processes, frequent promotions and social services in the community and a waiting room spacious and comfortable. The right marketing strategy for modern pharmacies is to prioritize excellent service and carry out vigorous promotions on online media and collaborate with private offices, government and universities in DKI Jakarta province.
药房作为分销设施的主要类型仍然受到投资者的极大需求。然而,Jaminan Kesehatan Nasional (JKN)减少了一些传统药店的营业额,导致许多药店关闭。具有现代概念的药房有望成为解决这一问题的一种退出策略。本研究的目的是找出并描述现代药房的概念,根据受访者的看法在DKI雅加达省和其营销策略使用营销组合的概念。本研究是一个描述性的探索性研究,访问了100名受访者谁曾访问药房使用问卷调查。访谈数据采用统计软件进行分析。调查结果显示,98%的受访者认同现代药学理念的存在。被调查者能够接受的现代药房概念是:销售产品齐全、价格与周边药店竞争、地点靠近住房或办公室、员工友好、服务流程快捷方便、社区促销活动频繁和社会服务、候诊室宽敞舒适。现代药店的正确营销策略是优先考虑优质的服务,在网络媒体上进行有力的推广,并与DKI雅加达省的私人办公室、政府和大学合作。
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引用次数: 2
Pengaruh Aktivitas Thin Capitalization Terhadap Penghindaran Pajak 逃税活动的影响
Pub Date : 2019-10-01 DOI: 10.35592/JRB.V3I1.978
S. Salwah, Eva Herianti
The purpose of this study is to estimate the effect of thin capitalization activities on tax avoidance. The study sample used the consumer goods industry listed on the Indonesia Stock Exchange (IDX) for the period 2015-2017 through purposive sampling and obtained 24 companies, so that 72 observations were obtained. The results showed that thin capitalization had a negative and significant effect on tax avoidance using both the common effect, fixed effect and random effects methods. The implications of this study prove that after the regulation of the finance minister about the ratio of debt to capital affects the value of the debt to capital ratio (DER) to be lower, thereby reducing tax avoidance (book tax gap).
本研究的目的是估计薄资本化活动对避税的影响。研究样本采用2015-2017年期间在印尼证券交易所(IDX)上市的消费品行业,通过有目的抽样,获得24家公司,从而获得72个观察值。结果表明,无论是共同效应、固定效应还是随机效应,小资本化对企业避税都具有显著的负向影响。本研究的意义证明了财政部长关于债务资本比的调控后,影响了债务资本比(DER)的价值降低,从而减少了避税(账面税收缺口)。
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引用次数: 19
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JRB-Jurnal Riset Bisnis
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