Pub Date : 2019-07-01DOI: 10.4018/IJAMSE.2019070104
B. Ghansah, Juliana Serwaa Andoh, Patrick Gbagonah, Joy Nana Okogun-Odompley
Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.
{"title":"The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities","authors":"B. Ghansah, Juliana Serwaa Andoh, Patrick Gbagonah, Joy Nana Okogun-Odompley","doi":"10.4018/IJAMSE.2019070104","DOIUrl":"https://doi.org/10.4018/IJAMSE.2019070104","url":null,"abstract":"Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127820849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/IJCRMM.2019040101
Vikrant Kaushal, Nurmahmud Ali
The purpose of this article is to employ brand equity concepts to higher education. In doing so, the effects of certain dimensions, namely: university image, perceived quality, perceived value, and student satisfaction, on student loyalty are examined. A survey of 438 students enrolled in various programs was conducted on a large private university in north Indian state of Punjab. To arrive at an acceptable model, structural equation modelling was used and various hypotheses were tested. In the sampled data it was found that unlike theoretical indications, perceived quality was not found to be influencing student loyalty, moreover satisfaction only showed diminutive impact. However, perceived value emerged as the most important dimension in affecting students' loyalty behaviour. The study also highlights vital implications, limitations and scope of further studies.
{"title":"A Structural Evaluation of University Brand Equity Dimensions: Evidence from Private Indian University","authors":"Vikrant Kaushal, Nurmahmud Ali","doi":"10.4018/IJCRMM.2019040101","DOIUrl":"https://doi.org/10.4018/IJCRMM.2019040101","url":null,"abstract":"The purpose of this article is to employ brand equity concepts to higher education. In doing so, the effects of certain dimensions, namely: university image, perceived quality, perceived value, and student satisfaction, on student loyalty are examined. A survey of 438 students enrolled in various programs was conducted on a large private university in north Indian state of Punjab. To arrive at an acceptable model, structural equation modelling was used and various hypotheses were tested. In the sampled data it was found that unlike theoretical indications, perceived quality was not found to be influencing student loyalty, moreover satisfaction only showed diminutive impact. However, perceived value emerged as the most important dimension in affecting students' loyalty behaviour. The study also highlights vital implications, limitations and scope of further studies.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132482619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-06-01DOI: 10.4018/978-1-5225-5288-8.CH001
A. Mohsin, F. Padró, K. Trimmer
This is a case study of an Australian higher education institution (HEI) using quality function deployment (QFD) to identify areas of improvement in serving and meeting the needs of international students enrolled at this university. The composite institution reflects what is currently happening at the time of this writing as part of a process of determining international student needs and ensuring that these are met while meeting academic and institutional requirements (IR). The use of QFD fills a major gap since most methodologies practiced do not focus on either capturing the international students' voice or align these with IRs to enhance the opportunities for successful completion of a degree and meeting student personal and professional expectations. Results are incomplete at this time and thus cannot be reported, but a discussion of the approach is provided, and initial observations are presented to adequately describe the use of QFD and processes and tools used to complete different parts are the central piece of the process, the house of quality (HoQ).
{"title":"Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality","authors":"A. Mohsin, F. Padró, K. Trimmer","doi":"10.4018/978-1-5225-5288-8.CH001","DOIUrl":"https://doi.org/10.4018/978-1-5225-5288-8.CH001","url":null,"abstract":"This is a case study of an Australian higher education institution (HEI) using quality function deployment (QFD) to identify areas of improvement in serving and meeting the needs of international students enrolled at this university. The composite institution reflects what is currently happening at the time of this writing as part of a process of determining international student needs and ensuring that these are met while meeting academic and institutional requirements (IR). The use of QFD fills a major gap since most methodologies practiced do not focus on either capturing the international students' voice or align these with IRs to enhance the opportunities for successful completion of a degree and meeting student personal and professional expectations. Results are incomplete at this time and thus cannot be reported, but a discussion of the approach is provided, and initial observations are presented to adequately describe the use of QFD and processes and tools used to complete different parts are the central piece of the process, the house of quality (HoQ).","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"191 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121099948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-04-01DOI: 10.4018/IJCESC.2018040103
Naima Saeed, T. Rehman, Mehmood Ahmed Usmani
The present article is on the role of language in education. This article collected opinions of respondents about the role that language plays in the process of learning and education. Subjects were asked about their preferred mediums of instruction and their feelings about studying in a particular medium of instruction. The study also focused on the reasons why the respondents opted for a certain medium of instruction. Relationships between proficiencies in the first and second language, i.e., Urdu and English were evaluated. Other findings were related to their proficiency in the first language, gender, place of residence, social pressure, the medium of instruction and quality of education. At the end, recommendations developed by researchers are to clarify the issues regarding the role of language in education.
{"title":"A Sociological Study of the Role of Language in Education","authors":"Naima Saeed, T. Rehman, Mehmood Ahmed Usmani","doi":"10.4018/IJCESC.2018040103","DOIUrl":"https://doi.org/10.4018/IJCESC.2018040103","url":null,"abstract":"The present article is on the role of language in education. This article collected opinions of respondents about the role that language plays in the process of learning and education. Subjects were asked about their preferred mediums of instruction and their feelings about studying in a particular medium of instruction. The study also focused on the reasons why the respondents opted for a certain medium of instruction. Relationships between proficiencies in the first and second language, i.e., Urdu and English were evaluated. Other findings were related to their proficiency in the first language, gender, place of residence, social pressure, the medium of instruction and quality of education. At the end, recommendations developed by researchers are to clarify the issues regarding the role of language in education.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132964006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-0460-3.CH002
Ş. Erçetin, Ssali Muhammadi Bisaso
In this study, an attempt was made to explore and examine the influence of changing paradigms on educational management. In approaching the chapter, the authors discussed the status-quo by describing the traditional management paradigm. The drivers to change which triggered off the rise of a new paradigm were highlighted and these dully led to a description of the new paradigm whose principles and theories were fully examined. The chapter then engaged a detailed analysis of the various changes in the education management and school administration field consequent to the shift in paradigms. The authors feel that an understanding of the major paradigms in education as well as those critical to educational management and administration is a universal calling. There is no gain saying, therefore, that this chapter will go a long way into improving educational management and administration both at structural level and at the school level.
{"title":"The Influence of Changing Paradigms on Educational Management and School Administration","authors":"Ş. Erçetin, Ssali Muhammadi Bisaso","doi":"10.4018/978-1-5225-0460-3.CH002","DOIUrl":"https://doi.org/10.4018/978-1-5225-0460-3.CH002","url":null,"abstract":"In this study, an attempt was made to explore and examine the influence of changing paradigms on educational management. In approaching the chapter, the authors discussed the status-quo by describing the traditional management paradigm. The drivers to change which triggered off the rise of a new paradigm were highlighted and these dully led to a description of the new paradigm whose principles and theories were fully examined. The chapter then engaged a detailed analysis of the various changes in the education management and school administration field consequent to the shift in paradigms. The authors feel that an understanding of the major paradigms in education as well as those critical to educational management and administration is a universal calling. There is no gain saying, therefore, that this chapter will go a long way into improving educational management and administration both at structural level and at the school level.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116419528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-3438-0.ch017
J. Vargas-Hérnandez, S. T. C. Ibarra
The objective of this chapter is to explain through the agency theory and theory of resources and capacities as is the process of assessment in higher education institutions. A model is presented to measure the perception of service quality by students of the Technological Institute of Celaya, as part of the system of quality control, based on the theoretical support of several authors who have developed this topic (SERVQUAL and SERPERF) an instrument adapted to the student area of the institution called SERQUALITC is generated. The paper presents the areas or departments to assess and the convenient size, the number of items used by size and Likert scale, the validation study instrument is mentioned. Finally, it is presented the model that poses a global vision of quality measurement process including corrective action services that enable continuous improvement.
{"title":"Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories","authors":"J. Vargas-Hérnandez, S. T. C. Ibarra","doi":"10.4018/978-1-7998-3438-0.ch017","DOIUrl":"https://doi.org/10.4018/978-1-7998-3438-0.ch017","url":null,"abstract":"The objective of this chapter is to explain through the agency theory and theory of resources and capacities as is the process of assessment in higher education institutions. A model is presented to measure the perception of service quality by students of the Technological Institute of Celaya, as part of the system of quality control, based on the theoretical support of several authors who have developed this topic (SERVQUAL and SERPERF) an instrument adapted to the student area of the institution called SERQUALITC is generated. The paper presents the areas or departments to assess and the convenient size, the number of items used by size and Likert scale, the validation study instrument is mentioned. Finally, it is presented the model that poses a global vision of quality measurement process including corrective action services that enable continuous improvement.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116619804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-3438-0.ch007
T. Nhapi, T. Mathende
This chapter is mainly based on a historiography approach and explores enhanced child protection and safeguarding mainstreaming in Zimbabwe within the milieu of sustainable development goals (SDGs). The 17 SDGs set the tone for further global development outcomes taking off from the millennium development goals. The chapter unpacks how SDGs can complement Zimbabwe's readily comprehensive legal and child protection policy framework to enrich child protection. The chapter offers recommendations on possible approaches to dovetail SDG targets with enhanced child protection and development in Zimbabwe.
{"title":"Towards Child-Centred Sustainable Development Goals","authors":"T. Nhapi, T. Mathende","doi":"10.4018/978-1-7998-3438-0.ch007","DOIUrl":"https://doi.org/10.4018/978-1-7998-3438-0.ch007","url":null,"abstract":"This chapter is mainly based on a historiography approach and explores enhanced child protection and safeguarding mainstreaming in Zimbabwe within the milieu of sustainable development goals (SDGs). The 17 SDGs set the tone for further global development outcomes taking off from the millennium development goals. The chapter unpacks how SDGs can complement Zimbabwe's readily comprehensive legal and child protection policy framework to enrich child protection. The chapter offers recommendations on possible approaches to dovetail SDG targets with enhanced child protection and development in Zimbabwe.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129888586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7703-4.CH003
Emmanuel Adjei-Boateng, J. E. Cobbinah
All students have the right to quality educational experiences that is inclusive. For this to become a reality, there is a need to have teachers who respect and appreciate diversity and are capable creating inclusive educational experiences that support diverse students learning need. This chapter attempts to look at how secondary teacher education programs can prepare preservice teachers who understand diversity and are capable of integrating inclusive education strategies in their teaching. It examines how inclusive education can become an integral part of the processes and procedure involved in secondary teacher education programs.
{"title":"Secondary School Teacher Preparation in the Age of Inclusive Education","authors":"Emmanuel Adjei-Boateng, J. E. Cobbinah","doi":"10.4018/978-1-5225-7703-4.CH003","DOIUrl":"https://doi.org/10.4018/978-1-5225-7703-4.CH003","url":null,"abstract":"All students have the right to quality educational experiences that is inclusive. For this to become a reality, there is a need to have teachers who respect and appreciate diversity and are capable creating inclusive educational experiences that support diverse students learning need. This chapter attempts to look at how secondary teacher education programs can prepare preservice teachers who understand diversity and are capable of integrating inclusive education strategies in their teaching. It examines how inclusive education can become an integral part of the processes and procedure involved in secondary teacher education programs.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123616105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-3438-0.ch040
S. Huq, Sheikh Mohammed Rafiul Huque, Arindam Banik
Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh. One is public and other is private university. The present study, by reviewing and analyzing the current structure and situation of quality of the higher educational institutions of the country, attempts to examine the service quality of both public and private universities and further attempts to scrutinize quality assurance questions of higher education. The findings of the study indicate that there is a need for improving service quality in both private and public universities. This study further stresses that effective learning environment, rules and regulations for improving service quality and quality assurance in both private and public universities of the country is very much necessary.
{"title":"Service Quality and Quality Assurance in Higher Education","authors":"S. Huq, Sheikh Mohammed Rafiul Huque, Arindam Banik","doi":"10.4018/978-1-7998-3438-0.ch040","DOIUrl":"https://doi.org/10.4018/978-1-7998-3438-0.ch040","url":null,"abstract":"Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh. One is public and other is private university. The present study, by reviewing and analyzing the current structure and situation of quality of the higher educational institutions of the country, attempts to examine the service quality of both public and private universities and further attempts to scrutinize quality assurance questions of higher education. The findings of the study indicate that there is a need for improving service quality in both private and public universities. This study further stresses that effective learning environment, rules and regulations for improving service quality and quality assurance in both private and public universities of the country is very much necessary.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"2016 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121378191","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-8461-2.CH007
Ndwakhulu. Stephen Tshishonga
This chapter is framed within the broader context of the transformative agenda of higher education sector in post-apartheid South Africa. The #FeesMustFall campaign started late October 2015 and the entire 2016 and has grown to become one of the biggest movements ever witnessed in the history of South African student politics. Similarly to the struggle waged by 1976 youth against the dominance of Afrikaans as the medium of instruction, FMF challenges the current government and universities to provide free, quality, and decolonized higher education. The slow pace of transformation, inaccessibility institutions due to fee increment, and Eurocentric curriculum, among others prompted the students to demand accessible financial inclusion and education relevant to their needs and reality. The chapter makes use of qualitative approach with both secondary and primary data extracted from books, accredited articles, and empirical data from selected participants.
{"title":"#FeesMustFall Campaign and the Quest for Accessible, Quality, and Decolonized Higher Education in South Africa","authors":"Ndwakhulu. Stephen Tshishonga","doi":"10.4018/978-1-5225-8461-2.CH007","DOIUrl":"https://doi.org/10.4018/978-1-5225-8461-2.CH007","url":null,"abstract":"This chapter is framed within the broader context of the transformative agenda of higher education sector in post-apartheid South Africa. The #FeesMustFall campaign started late October 2015 and the entire 2016 and has grown to become one of the biggest movements ever witnessed in the history of South African student politics. Similarly to the struggle waged by 1976 youth against the dominance of Afrikaans as the medium of instruction, FMF challenges the current government and universities to provide free, quality, and decolonized higher education. The slow pace of transformation, inaccessibility institutions due to fee increment, and Eurocentric curriculum, among others prompted the students to demand accessible financial inclusion and education relevant to their needs and reality. The chapter makes use of qualitative approach with both secondary and primary data extracted from books, accredited articles, and empirical data from selected participants.","PeriodicalId":386068,"journal":{"name":"Research Anthology on Preparing School Administrators to Lead Quality Education Programs","volume":"58 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113956557","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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