Journal of business continuity & emergency planning最新文献

While organisational crisis theory posits a predictable set of stages involving pre-planning and preparation, acute crisis response, adaptation and recovery, the prolonged and cyclical nature of public-health restrictions related to COVID-19 presented new challenges for institutions of higher education and conditioned students, faculty and staff to adopt a crisis mindset as their baseline. Consequently, moving from crisis to recovery posed unique obstacles at both individual (eg anxiety, exhaustion and post-traumatic stress) and organisational levels (eg transition logistics, labour market changes and student preparation). This paper describes an effort at a large, urban, research-intensive university to directly address the evolution from pandemic crisis to recovery and future resilience. The University Resilience Project recruited a team of senior staff charged with identifying and adopting promising practices created during the pandemic and decommissioning or archiving less useful policies, procedures and activities, with a view to strengthening the university's resilience. Over the course of more than 300 meetings with academic leaders, staff leaders and student leaders, team members created a space to share the experiences of COVID-19, reflect on successes and challenges over the crisis, and identify opportunities to enhance the resilience of the university. This work raised critical insights into the process of adapting to change in an institution of higher learning.

From 2017 to 2023, British Columbians experienced four record-breaking wildfire seasons, resulting in reduced air quality, mass evacuations and the destruction of homes, properties and livelihoods. Wildfire risk reduction is vital to breaking the sequence of disaster that has befallen such communities as Kelowna, BC in 2003, Ft. McMurray, AB in 2016, and Lytton, BC in 2021. As the City of Penticton ('the City') is located in a wildfire-prone environment, its Fire Department, FireSmart Team and Emergency Program have worked closely together to facilitate a proactive and comprehensive approach towards reducing the impacts of wildfire on Penticton's neighbourhoods, businesses and residents through a variety of wildfire mitigation initiatives. This paper discusses the City's efforts to achieve a holistic wildfire risk management plan through alignment with the seven disciplines of FireSmart and the four pillars of emergency management, namely: the use of education; land use planning and development considerations; vegetation management; emergency planning; and cross training and interagency cooperation. The paper describes the challenges the City has faced, as well its successes, and provides recommendations to help other local authorities reduce the risk of wildfire in their communities.

Disruption to our daily business and functional lives is becoming more frequent, complex and costly. As leaders, what do we do with what we know, the support and tools we have, and our knowledge regarding the resources we need to acquire to navigate this disrupted world? One thing is clear: no one can do it alone. This is not a new concept - the ancient Greeks understood the power of the group. This paper argues that collaboration is the key to amplified knowledge, ability, energy, foresight and innovation, as there is obvious synergy when individuals, groups or organisations join together in a shared vision and with a dedicated purpose. This paper describes a process model developed by the Mid-Atlantic Center for Emergency Management & Public Safety to transform operational functions and spark quality engagement, the synergy of ideas and outcomes, and enhanced sustainability of purpose. This model uses a blend of new knowledge and experiences to build on collaboration models of the past, and has proven to be a success.

Grey rhino risks are high-impact but seemingly low-probability risks that get shuttled to the sidelines, often due to a misguided hope that the risk will not materialise in the near term, so mitigation planning can be delayed or dismissed. As the author has argued previously in this journal, it is time to change the way we look at risks in order to reassess and re-prioritise our grey rhino risks. We must stop shrugging our shoulders and treating grey rhinos as 'unforeseeable' and therefore absolving ourselves from doing anything about them. The author's previous paper, ''Rhinos and risk assessments: Adjusting risk assessment methodologies to account for "unforeseeable' events"'1 provided a methodology for pulling grey rhinos into the spotlight, so that we can see them more easily and recognise that their high-impact status requires both acknowledging and planning for. The present paper takes the methodology a step further - demonstrating how to plan for grey rhino risks that have been identified. Rather than continuing to tag grey rhinos as 'unforeseeable', we can and must prepare our organisations for them.

Since the implementation of the HITECH Act 2009, the integration of the electronic health record (EHR) with other technology platforms has increased the complexity and necessity of technology downtimes, and the continuity of patient care has become increasingly dependent on an intact EHR. To maintain business continuity and safe patient care during planned or unplanned EHR downtime, it is imperative that organisations have solid downtime and disaster recovery plans. Successful downtime planning will include documenting, with annual reviews, the process for patient care during downtime, as well as an exercise programme that touches all aspects of the downtime process. This paper discusses the experience of a healthcare system based in the US Midwest, which has chosen to exercise part of that process on a quarterly basis, prior to scheduled EHR upgrades. Over the past year of exercises, this healthcare system has collected various data elements in order to identify the education needed and the fine-tuning of the exercise design required to ensure staff competency and patient safety during EHR downtime. The paper describes the process, outcome and the steps the organisation is taking to improve the outcomes of future EHR downtimes.

Superapps (ie apps that integrate the features of multiple applications for a more convenient user experience) have become pervasive among Internet users. This case study examines a recent disruption to one such application: KakaoTalk - the most widely used messaging application in South Korea. Specifically, the case study examines a fire incident at the SK C&C data centre, which caused an extended outage for one of South Korea's leading tech companies - Kakao Corp. The review of this event reveals how ineffective disaster readiness resulted in inadequate fire response, leading to serious ripple effects across the data centre. During the outage, cyber-security threats rose. As a result of these disruptions, Kakao users turned to competitor apps, resulting in changing market dynamics. This case study highlights the unforeseen costs and socio-economic influences caused by such interruptions, highlighting the importance of holistic risk management strategies.

One of the many concerns of disaster recovery specialists is how to create disaster recovery scenarios, strategies and related solutions that meet the vision of management while building solutions for the critical business process within budget, with refined technical resources and operational and maintenance processes and procedures similar to those utilised in production. Rather than consider disaster recovery as a separate environment from production, this paper suggests that there are areas where the disaster recovery solution can map more closely to production solutions to better manifest the critical business process, avoiding the decreased sales forecasts and reputational impacts resulting from an outage. There is no magic here - just ideas for designing a solution and enhancements to the disaster recovery programme that may help to meet business expectations. A disaster recovery site based on similar production technical solutions and overall corporate IT vision can provide such benefits as: faster recovery time objective; faster availability of the data while maintaining data integrity; fewer manual procedures during switch/failover; ability to utilise similar resources to work both environments resulting in a smaller training programme; similar operational and maintenance processes and procedures; ability to switchover components rather than declaring disaster recovery; and an environment that supports production by running critical business process while production suffers an outage or requires maintenance. This paper provides readers with ideas to take back to their disaster recovery solution and how it manifests the critical business process during an outage.