In this interactive poster, I describe methods for introducing professionals from any background to key UX knowledge-making practices (ways); deliverables and concepts that professionals new to UX should be able to create (things); and means of sustaining this work within organizations (impact). This workflow has been developed through my own work teaching classes in UX within higher education, and through collaboration with UX training programs in industry.
{"title":"Doing UX: A Workflow for Teaching and Training","authors":"Guiseppe Getto","doi":"10.1145/2666216.2666232","DOIUrl":"https://doi.org/10.1145/2666216.2666232","url":null,"abstract":"In this interactive poster, I describe methods for introducing professionals from any background to key UX knowledge-making practices (ways); deliverables and concepts that professionals new to UX should be able to create (things); and means of sustaining this work within organizations (impact). This workflow has been developed through my own work teaching classes in UX within higher education, and through collaboration with UX training programs in industry.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131435233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Academic conference organizers encourage tweeting during presentations to promote access and engagement. In this paper, I provide a methodological framework for analyzing Twitter conversations during academic conferences. An analysis of tweets archived during the 2014 Conference on College Composition and Communication is included as an example. Tweets using the #4C14 hashtag (N=12,522) were analyzed to determine 1) when people tweet during conferences, 2) what sessions they tweet about most, 3) how often participants tweet during sessions, and 4) what people tweet about at conferences during times of high Twitter activity. Results suggest conference attendees tweet most frequently during the middle of each day during the conference, presentations related to technology yield high Twitter activity, and retweeting particular sessions extended presentations far beyond the designated time blocks of each conference panel. These results provide valuable information for conference organizers and experience architects interested in promoting participatory digital spaces during academic conferences.
{"title":"An Analysis of Twitter Conversations at Academic Conferences","authors":"Laura Gonzales","doi":"10.1145/2666216.2666219","DOIUrl":"https://doi.org/10.1145/2666216.2666219","url":null,"abstract":"Academic conference organizers encourage tweeting during presentations to promote access and engagement. In this paper, I provide a methodological framework for analyzing Twitter conversations during academic conferences. An analysis of tweets archived during the 2014 Conference on College Composition and Communication is included as an example. Tweets using the #4C14 hashtag (N=12,522) were analyzed to determine 1) when people tweet during conferences, 2) what sessions they tweet about most, 3) how often participants tweet during sessions, and 4) what people tweet about at conferences during times of high Twitter activity. Results suggest conference attendees tweet most frequently during the middle of each day during the conference, presentations related to technology yield high Twitter activity, and retweeting particular sessions extended presentations far beyond the designated time blocks of each conference panel. These results provide valuable information for conference organizers and experience architects interested in promoting participatory digital spaces during academic conferences.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132161418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper discusses the role of Financial Inclusion in a country like India and mobile banking as a means to attain it. The paper discusses the increasing penetration of mobile phones and the key considerations of use of mobile banking. The paper proposes an Interactive Voice Response (IVR) based mobile banking model in the cloud suitable for a developing country like India. The World Development Indicators show increasing penetration of mobile phones in both the developed and the developing world. This model can perform the basic formal banking operations with less dependence on external agents or business correspondents. The model assumes the availability of Internet facility in the mobile phones. IVR based models in the cloud are very rare. Most of the existing models use mobile Short Messaging Service (SMS).
{"title":"A Mobile Banking Model in the Cloud for Financial Inclusion in India","authors":"Amitava Ghosh, S. De, A. Mahanti","doi":"10.1145/2666216.2666218","DOIUrl":"https://doi.org/10.1145/2666216.2666218","url":null,"abstract":"This paper discusses the role of Financial Inclusion in a country like India and mobile banking as a means to attain it. The paper discusses the increasing penetration of mobile phones and the key considerations of use of mobile banking. The paper proposes an Interactive Voice Response (IVR) based mobile banking model in the cloud suitable for a developing country like India. The World Development Indicators show increasing penetration of mobile phones in both the developed and the developing world. This model can perform the basic formal banking operations with less dependence on external agents or business correspondents. The model assumes the availability of Internet facility in the mobile phones. IVR based models in the cloud are very rare. Most of the existing models use mobile Short Messaging Service (SMS).","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115584729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study analyzes the complex rhetorical practice of hashtag use across social media platforms and emphasizes the implications for UX designers and technical communicators working with social media. Specifically, we document and analyze the ways that users extend the function of hashtagging beyond findability toward meta-communication, effectively co-designing the hashtagging feature and helping social media designers develop new possibilities for hashtags as communicative tools. Qualitatively-collected data from five popular social media applications (Twitter, Facebook, Instagram, Tumblr, and Pinterest) are used to investigate how users implement hashtags in different contexts in order to achieve particular rhetorical purposes. Using a grounded approach, we identify 5 primary categories of "metacommunicative" hashtags and suggest how experience architects might incorporate them into future social media designs.
{"title":"Rhetorical Functions of Hashtag Forms Across Social Media Applications","authors":"Alice R. Daer, Rebecca Hoffman, Seth Goodman","doi":"10.1145/2666216.2666231","DOIUrl":"https://doi.org/10.1145/2666216.2666231","url":null,"abstract":"This study analyzes the complex rhetorical practice of hashtag use across social media platforms and emphasizes the implications for UX designers and technical communicators working with social media. Specifically, we document and analyze the ways that users extend the function of hashtagging beyond findability toward meta-communication, effectively co-designing the hashtagging feature and helping social media designers develop new possibilities for hashtags as communicative tools. Qualitatively-collected data from five popular social media applications (Twitter, Facebook, Instagram, Tumblr, and Pinterest) are used to investigate how users implement hashtags in different contexts in order to achieve particular rhetorical purposes. Using a grounded approach, we identify 5 primary categories of \"metacommunicative\" hashtags and suggest how experience architects might incorporate them into future social media designs.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116431097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper reports on the first phase of a study of technical documentation and reporting at a scientific supercomputing user facility. This paper proposes a new conceptualization of how multiple genres interrelate to coordinate and mediate the functioning of an organization. Based on the case of the operational assessment review and reporting process, this paper strives to differentiate the function of organizational genres to maintain the infrastructural operations of an organization from the function of genres to mediate the production of an organization's mission-based output. The theory-informed analytical tool proposed by this case study, the genre cycle, proposes parameters for further inquiry into the generalizability of the concept.
{"title":"Genre Cycling: The Infrastructural Function of an Operational Assessment Review and Reporting Process at a Federal Scientific Supercomputing User Facility","authors":"S. Read, M. Papka","doi":"10.1145/2666216.2666225","DOIUrl":"https://doi.org/10.1145/2666216.2666225","url":null,"abstract":"This paper reports on the first phase of a study of technical documentation and reporting at a scientific supercomputing user facility. This paper proposes a new conceptualization of how multiple genres interrelate to coordinate and mediate the functioning of an organization. Based on the case of the operational assessment review and reporting process, this paper strives to differentiate the function of organizational genres to maintain the infrastructural operations of an organization from the function of genres to mediate the production of an organization's mission-based output. The theory-informed analytical tool proposed by this case study, the genre cycle, proposes parameters for further inquiry into the generalizability of the concept.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126391570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This interactive poster serves to showcase the evolving roles Institutional Review Boards (IRB) have in research on texts, both physical and digital. Over time, the awareness of and adherence to IRB has grown in technical and professional communication research and scholarship. Part of this growth can be attributed to need (research is more and more being conducted in places such as hospitals, where privacy is vital). However, recent cases, such as the PANS article regarding Facebook and emotion manipulation, indicate that the user experience (UX) of certain products call traditional IRB policies in to question. In particular, questions about text production, dissemination, and subsequent research on texts indicate that IRB policies have not evolved to meet the demands of present research culture. This poster suggests that the narratives and extensions of IRBs preclude and exclude serious consideration of texts by their very design and representation to researchers. This poster examines how IRBs communicate policies to technical and professional communication researchers, and, in light of new research methodologies, researchers can develop extensions to IRB protocol internal to the field. In doing so, this poster aims to ensure ethical treatment of human subjects both as participants, and as authors of texts, in research.
{"title":"Institutional Review Boards: Human Subjects and Their Texts","authors":"Johanna Phelps-Hillen","doi":"10.1145/2666216.2666235","DOIUrl":"https://doi.org/10.1145/2666216.2666235","url":null,"abstract":"This interactive poster serves to showcase the evolving roles Institutional Review Boards (IRB) have in research on texts, both physical and digital. Over time, the awareness of and adherence to IRB has grown in technical and professional communication research and scholarship. Part of this growth can be attributed to need (research is more and more being conducted in places such as hospitals, where privacy is vital). However, recent cases, such as the PANS article regarding Facebook and emotion manipulation, indicate that the user experience (UX) of certain products call traditional IRB policies in to question. In particular, questions about text production, dissemination, and subsequent research on texts indicate that IRB policies have not evolved to meet the demands of present research culture. This poster suggests that the narratives and extensions of IRBs preclude and exclude serious consideration of texts by their very design and representation to researchers. This poster examines how IRBs communicate policies to technical and professional communication researchers, and, in light of new research methodologies, researchers can develop extensions to IRB protocol internal to the field. In doing so, this poster aims to ensure ethical treatment of human subjects both as participants, and as authors of texts, in research.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125670750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Interactive digital art can create innovative ways to stimulate and engage audience, what could benefit the space where the installation is done. Aiming at promoting the adoption of non-used places through pleasant experiences, we considered an art project that promotes people engagement to make them become the community's wishes expression. We focus on understanding the process to translate the essence of an artistic expression using Information and Communications Technology (ICT). We translated this artistic expression into digital art installation within a socially 'abandoned' space at a workplace. The biggest challenge is to understand how people interact with the dynamic art-system, that, potentially, it leads audience to experience a highly intimate relationship with the installation and the space. Preliminary results reveal a similar behavior in the audience at both installations, which highlights the potential of ICT to translate the essence of an artistic expression and promote the adoption of a space.
{"title":"Translating Art Installation into ICT: Lessons Learned from an Experience at Workspace","authors":"Vinicius Ferreira, J. C. A. Silva, André O. Bueno","doi":"10.1145/2666216.2666226","DOIUrl":"https://doi.org/10.1145/2666216.2666226","url":null,"abstract":"Interactive digital art can create innovative ways to stimulate and engage audience, what could benefit the space where the installation is done. Aiming at promoting the adoption of non-used places through pleasant experiences, we considered an art project that promotes people engagement to make them become the community's wishes expression. We focus on understanding the process to translate the essence of an artistic expression using Information and Communications Technology (ICT). We translated this artistic expression into digital art installation within a socially 'abandoned' space at a workplace. The biggest challenge is to understand how people interact with the dynamic art-system, that, potentially, it leads audience to experience a highly intimate relationship with the installation and the space. Preliminary results reveal a similar behavior in the audience at both installations, which highlights the potential of ICT to translate the essence of an artistic expression and promote the adoption of a space.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129380186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This report outlines the authors' experiences developing and piloting ISUComm Sites, an electronic portfolio platform currently in development for ISUComm foundation courses at Iowa State University. Since 2007, ISUComm has sought to better teach students the electronic mode of communication through such a platform, but for some time the project had stalled. This changed in the spring of 2014, when the authors of this article negotiated the resources necessary to build a WordPress installation created both for and by teachers of ISUComm courses. This platform affords students the capability to build online portfolios that showcase their developing identities as scholars and professionals. But to be successful, our project needed "boundary brokers," or graduate students who use their experience as system developers and teachers to negotiate between stakeholders and users at all levels of implementation and development.
{"title":"Brokering ISUComm Sites: Toward the Creation of a Large Scale ePortfolio Platform for Multimodal Composition","authors":"Bryan Lutz, Rebecca O'Connell, Eric J. York","doi":"10.1145/2666216.2666227","DOIUrl":"https://doi.org/10.1145/2666216.2666227","url":null,"abstract":"This report outlines the authors' experiences developing and piloting ISUComm Sites, an electronic portfolio platform currently in development for ISUComm foundation courses at Iowa State University. Since 2007, ISUComm has sought to better teach students the electronic mode of communication through such a platform, but for some time the project had stalled. This changed in the spring of 2014, when the authors of this article negotiated the resources necessary to build a WordPress installation created both for and by teachers of ISUComm courses. This platform affords students the capability to build online portfolios that showcase their developing identities as scholars and professionals. But to be successful, our project needed \"boundary brokers,\" or graduate students who use their experience as system developers and teachers to negotiate between stakeholders and users at all levels of implementation and development.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126008457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
My archival research internship experience with a women's discourses project suggests that professional documentation is a vital part of building and maintaining organizations. The historical sources I examined from a religious institution's women's organization displayed a variety of professional communication genres, all of them working to make the larger organization successful and functional. Organizational communication worked to simultaneously promote women's industrial independence while tying women to the larger organization by promoting identities for participating women. These forms of communication ultimately united and disciplined the women of the organization, allowing them to share religious best practices, domestic techniques, and community values with one another. There is much work to be done on the history of professional communication in archives, including how it has been used to design religious organizations.
{"title":"Women, Religion, and Professional Communication: Communication Design for the Female Relief Society, 1842--1920","authors":"E. Petersen","doi":"10.1145/2666216.2666224","DOIUrl":"https://doi.org/10.1145/2666216.2666224","url":null,"abstract":"My archival research internship experience with a women's discourses project suggests that professional documentation is a vital part of building and maintaining organizations. The historical sources I examined from a religious institution's women's organization displayed a variety of professional communication genres, all of them working to make the larger organization successful and functional. Organizational communication worked to simultaneously promote women's industrial independence while tying women to the larger organization by promoting identities for participating women. These forms of communication ultimately united and disciplined the women of the organization, allowing them to share religious best practices, domestic techniques, and community values with one another. There is much work to be done on the history of professional communication in archives, including how it has been used to design religious organizations.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126676699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
User Experience is a quickly evolving, interdisciplinary field that combines psychology, communication, social science, design, technology, and other specialized knowledge areas in an attempt to better understand how users interact with information products and how practitioners can better design such products. However, User Experience/Information Architect jobs commonly ask for applicants whose degrees are in technical disciplines, such as computer science, rather than technical communication. Industry isn't always aware of the unique qualifications that non-computer science majors can bring to these often technology-intensive jobs. This poster will present the results of an investigation of over 1000 "user experience" job ads, collected in the fall of 2013, to identify the job titles, educational and experience requirements, technological competencies, and soft qualifications sought by user experience/information architect jobs. The data can help us better understand the anatomy of this emerging field and, in turn, articulate the value--added of graduates from technical communication and related programs.
{"title":"Architect, Developer, Designer: The Anatomy of UX in Industry Job Postings","authors":"C. Lauer, E. Brumberger","doi":"10.1145/2666216.2666234","DOIUrl":"https://doi.org/10.1145/2666216.2666234","url":null,"abstract":"User Experience is a quickly evolving, interdisciplinary field that combines psychology, communication, social science, design, technology, and other specialized knowledge areas in an attempt to better understand how users interact with information products and how practitioners can better design such products. However, User Experience/Information Architect jobs commonly ask for applicants whose degrees are in technical disciplines, such as computer science, rather than technical communication. Industry isn't always aware of the unique qualifications that non-computer science majors can bring to these often technology-intensive jobs. This poster will present the results of an investigation of over 1000 \"user experience\" job ads, collected in the fall of 2013, to identify the job titles, educational and experience requirements, technological competencies, and soft qualifications sought by user experience/information architect jobs. The data can help us better understand the anatomy of this emerging field and, in turn, articulate the value--added of graduates from technical communication and related programs.","PeriodicalId":393730,"journal":{"name":"Proceedings of the 32nd ACM International Conference on The Design of Communication CD-ROM","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114598953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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