The purpose of this article is to study the possibilities of using multi-criteria decision-making tools (MCDM), a separate method of multi-criteria analysis (MCA), to evaluate and rank a set of innovative projects that come to innovation development programs, microorganisms. To assess the relative effectiveness of the implementation of innovative projects of the enterprise using the method of the ELECTRE family, namely – ELECTRE-I. The study demonstrated the effectiveness of using ELECTRE-analysis to evaluate innovative projects within the program of innovative development of the enterprise,taking into account performance (benefit factor), time (cost factor) and resources (cost factor). The study concerned a specific machine-building enterprise to prove the possibility of implementing the ELECTRE method and obtain clear results while expanding the input analytical information in the model by including data from other enterprises of the machine-building industry of Ukraine, which will be the subject of our further research. To build a weighted normalized matrix in the framework of ELECTRE-analysis used weights obtained by interviewing managers of innovative projects of the enterprise, which suggests the presence of a certain level of subjectivity in the assessment. The article is designed to close the gaps in the lack of practical experience in using the tools of multi-criteria analysis to establish the relative effectiveness of the implementation of a set of projects in the program of innovative development of Ukrainian enterprises.
{"title":"MULTI-CRITERIA EVALUATION OF INNOVATIVE PROJECTS BY MEANS OF ELECTRE APPLICATION","authors":"O. Vysochan, Olha Vysochan, V. Hyk, A. Boychuk","doi":"10.3846/btp.2022.15001","DOIUrl":"https://doi.org/10.3846/btp.2022.15001","url":null,"abstract":"The purpose of this article is to study the possibilities of using multi-criteria decision-making tools (MCDM), a separate method of multi-criteria analysis (MCA), to evaluate and rank a set of innovative projects that come to innovation development programs, microorganisms. To assess the relative effectiveness of the implementation of innovative projects of the enterprise using the method of the ELECTRE family, namely – ELECTRE-I. The study demonstrated the effectiveness of using ELECTRE-analysis to evaluate innovative projects within the program of innovative development of the enterprise,taking into account performance (benefit factor), time (cost factor) and resources (cost factor). The study concerned a specific machine-building enterprise to prove the possibility of implementing the ELECTRE method and obtain clear results while expanding the input analytical information in the model by including data from other enterprises of the machine-building industry of Ukraine, which will be the subject of our further research. To build a weighted normalized matrix in the framework of ELECTRE-analysis used weights obtained by interviewing managers of innovative projects of the enterprise, which suggests the presence of a certain level of subjectivity in the assessment. The article is designed to close the gaps in the lack of practical experience in using the tools of multi-criteria analysis to establish the relative effectiveness of the implementation of a set of projects in the program of innovative development of Ukrainian enterprises.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":"7 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41246296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. C. Duc, Hang Pham Thi Thuy, P. T. Phuong, Le Van Hung, Nguyen Ngoc Trung
This study uses annual data of The Enterprise Survey and Provincial Competitiveness Index to analyze determinants of TFP of the fisheries sector and fishery firms in 28 coastal provinces of Vietnam. The paper evaluated the effects of different institutional variables on TFP at the firm level. In addition, impacts of macro variables on sector’s TFP were also analyzed using sector aggregated TFP. Analyses of the study show that the industry’s macro environment and firm characteristics significantly affect the fisheries sector’s productivity. At the macro level, the more transparent the environment is, the higher the TFP. Thus, it is suggested that the local authorities of the coastal provinces of Vietnam need to speed up their reforms in administrative procedures, creating a favorable business environment for firms. At the micro-level, the variable of firm size is positively correlated with the TFP in the fisheries sector. The larger the size of the firm, the higher the productivity. In a labor-intensive industry such as fisheries, productivity increases with labor, indicating a low science and technology application level. To increase the sector’s productivity, state support to expand the application of advanced technologies for domestic firms is essential.
{"title":"DETERMINANTS OF TFP IN THE FISHERIES SECTOR OF 28 COASTAL PROVINCES IN VIETNAM","authors":"N. C. Duc, Hang Pham Thi Thuy, P. T. Phuong, Le Van Hung, Nguyen Ngoc Trung","doi":"10.3846/btp.2022.15885","DOIUrl":"https://doi.org/10.3846/btp.2022.15885","url":null,"abstract":"This study uses annual data of The Enterprise Survey and Provincial Competitiveness Index to analyze determinants of TFP of the fisheries sector and fishery firms in 28 coastal provinces of Vietnam. The paper evaluated the effects of different institutional variables on TFP at the firm level. In addition, impacts of macro variables on sector’s TFP were also analyzed using sector aggregated TFP. Analyses of the study show that the industry’s macro environment and firm characteristics significantly affect the fisheries sector’s productivity. At the macro level, the more transparent the environment is, the higher the TFP. Thus, it is suggested that the local authorities of the coastal provinces of Vietnam need to speed up their reforms in administrative procedures, creating a favorable business environment for firms. At the micro-level, the variable of firm size is positively correlated with the TFP in the fisheries sector. The larger the size of the firm, the higher the productivity. In a labor-intensive industry such as fisheries, productivity increases with labor, indicating a low science and technology application level. To increase the sector’s productivity, state support to expand the application of advanced technologies for domestic firms is essential.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44008315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper aims to identify the effect of fiscal and monetary policy on private investment in Vietnam, a transition economy having robust economic growth. The quantitative analyze process employs the Autoregressive Distributed Lag (ARDL) model with a quarterly database in 2004–2020. The bound test study indicates that there is a long-term cointegration relationship between the policy variables and private investment. In the long run, the estimated result shows that the government expenditure and money supply have positive and significant impacts on private investment, however, the exchange rate has a negative and significant impact on private investment. In the short run, government expenditure also has a significant positive impact on private investment in Vietnam, besides, the lag of the private investment variable has a positive and significant which shows the supporting impact on private investment on itself. The coefficients of the tax revenue are positive and insignificant in the estimated functions. Therefore, the evidence suggests that the government needs to increase its expenditure which helps improve private investment in Vietnam in the future.
{"title":"EFFECT OF FISCAL AND MONETARY POLICY ON PRIVATE INVESTMENT IN VIETNAM","authors":"L. Tung","doi":"10.3846/btp.2022.15154","DOIUrl":"https://doi.org/10.3846/btp.2022.15154","url":null,"abstract":"This paper aims to identify the effect of fiscal and monetary policy on private investment in Vietnam, a transition economy having robust economic growth. The quantitative analyze process employs the Autoregressive Distributed Lag (ARDL) model with a quarterly database in 2004–2020. The bound test study indicates that there is a long-term cointegration relationship between the policy variables and private investment. In the long run, the estimated result shows that the government expenditure and money supply have positive and significant impacts on private investment, however, the exchange rate has a negative and significant impact on private investment. In the short run, government expenditure also has a significant positive impact on private investment in Vietnam, besides, the lag of the private investment variable has a positive and significant which shows the supporting impact on private investment on itself. The coefficients of the tax revenue are positive and insignificant in the estimated functions. Therefore, the evidence suggests that the government needs to increase its expenditure which helps improve private investment in Vietnam in the future.\u0000","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48894662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to examine the moderating effect of foreign institutional investors on the relationship between political connection and tunneling. To achieve this goal, our study has examined all companies listed on the Indonesia Stock Exchange between 2015 and 2019, and obtained 1,571 firm-year observations. By using a quantitative approach and data analysis using moderated regression analysis, the results of this study indicate that foreign institutional investors play a role in weakening political connections to tunneling. This shows that foreign institutional investors have a role in reducing tunneling. These investors influence the behavior and performance of the company, so, even though the company has political ties, foreign institutional investors are less susceptible to political pressure and are more likely to negotiate to enhance the interests of minority shareholders, and protect their reputations. This finding has important implications for regulators to consider when evaluating the Investor Protection Act, in particular the protection of minority shareholder rights in companies with political ties.
{"title":"POLITICAL CONNECTION, FOREIGN INSTITUTIONAL INVESTORS AND TUNNELING: EVIDENCE FROM INDONESIA","authors":"E. Nuraina, M. Nasih, Dian Agustia","doi":"10.3846/btp.2022.16025","DOIUrl":"https://doi.org/10.3846/btp.2022.16025","url":null,"abstract":"The purpose of this study is to examine the moderating effect of foreign institutional investors on the relationship between political connection and tunneling. To achieve this goal, our study has examined all companies listed on the Indonesia Stock Exchange between 2015 and 2019, and obtained 1,571 firm-year observations. By using a quantitative approach and data analysis using moderated regression analysis, the results of this study indicate that foreign institutional investors play a role in weakening political connections to tunneling. This shows that foreign institutional investors have a role in reducing tunneling. These investors influence the behavior and performance of the company, so, even though the company has political ties, foreign institutional investors are less susceptible to political pressure and are more likely to negotiate to enhance the interests of minority shareholders, and protect their reputations. This finding has important implications for regulators to consider when evaluating the Investor Protection Act, in particular the protection of minority shareholder rights in companies with political ties.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43701404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. Akintoye, Modupe Ajayi, A. Joshua, A. F. Okunlola
A succinct exploration of business sustainability via an e-commerce platform was examined in the study. Its myth and reality permeate its adoption, use, and acceptability within the context of our economic, social, and environmental assumptions were also validated. To achieve its aim, exploratory methodology, which compared benefits and challenges among the three main elements – business, users, and authority; in the application of the e-commerce platforms and channels in the country was examined. The result showed mixed outcomes. On one side, there are huge benefits to businesses in adopting e-commerce while on the other, challenges such as optimal patronage due to cultural trust gaps, user-confidence, poor connectivity, and government selective policy drive. Based on this outcome, it is concluded that; business sustainability via e-commerce in the country is relatively weak and can be improved upon if, end-users policy drive is taken into serious consideration.
{"title":"BUSINESS SUSTAINABILITY THROUGH E-COMMERCE: A MYTH OR REALITY IN NIGERIA","authors":"I. Akintoye, Modupe Ajayi, A. Joshua, A. F. Okunlola","doi":"10.3846/btp.2022.16657","DOIUrl":"https://doi.org/10.3846/btp.2022.16657","url":null,"abstract":"A succinct exploration of business sustainability via an e-commerce platform was examined in the study. Its myth and reality permeate its adoption, use, and acceptability within the context of our economic, social, and environmental assumptions were also validated. To achieve its aim, exploratory methodology, which compared benefits and challenges among the three main elements – business, users, and authority; in the application of the e-commerce platforms and channels in the country was examined. The result showed mixed outcomes. On one side, there are huge benefits to businesses in adopting e-commerce while on the other, challenges such as optimal patronage due to cultural trust gaps, user-confidence, poor connectivity, and government selective policy drive. Based on this outcome, it is concluded that; business sustainability via e-commerce in the country is relatively weak and can be improved upon if, end-users policy drive is taken into serious consideration.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44348824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to find out the measurement of firm reputation that are still relevant to represent firm reputation. The measurement that are being tested in this research are CSR Award, Firm Age, Listing Age, Market Capitalization, Buy and Hold Abnormal Return and Price Earnings Ratio as the measurement for firm reputation. The novelty of this research is able to prove LQ45 are able to become a measurement to represent firm reputation. The data sample of this research are companies that listed in Indonesia stock exchange between 2016 till 2020. To select the research sample,this research conducted purposive sampling. This research data analysis is using SPSS program to conduct descriptive statistical test and spearman correlation test to measure the correlation between each variable. The results of this study show that measurement like listing age and BHAR are no longer a relevant measurement to measure firm reputation but CSR Award, Firm Age, Market Capitalization and Price earning Ratio are still a relevant measurement to measure firm reputation.This research also found that LQ45 can be used as the novel measurement for firm reputation. This research results will be helpful for researcher in firm reputation area.
{"title":"MEASURING INTANGIBLE ASSET: FIRM REPUTATION","authors":"Edi Edi, Erna Wati","doi":"10.3846/btp.2022.15945","DOIUrl":"https://doi.org/10.3846/btp.2022.15945","url":null,"abstract":"The purpose of this research is to find out the measurement of firm reputation that are still relevant to represent firm reputation. The measurement that are being tested in this research are CSR Award, Firm Age, Listing Age, Market Capitalization, Buy and Hold Abnormal Return and Price Earnings Ratio as the measurement for firm reputation. The novelty of this research is able to prove LQ45 are able to become a measurement to represent firm reputation. The data sample of this research are companies that listed in Indonesia stock exchange between 2016 till 2020. To select the research sample,this research conducted purposive sampling. This research data analysis is using SPSS program to conduct descriptive statistical test and spearman correlation test to measure the correlation between each variable. The results of this study show that measurement like listing age and BHAR are no longer a relevant measurement to measure firm reputation but CSR Award, Firm Age, Market Capitalization and Price earning Ratio are still a relevant measurement to measure firm reputation.This research also found that LQ45 can be used as the novel measurement for firm reputation. This research results will be helpful for researcher in firm reputation area.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46233373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Patricia Palacios, Herlin Rosado, Leddy Tolentino, W. Vicente-Ramos
The objective of the research was to determine the factors of consumer behavior that influence the purchase process of bodegas in the context of COVID-19 in the year 2021. The study was carried out from the quantitative approach, with a research design non-experimental-transversal-explanatory. A questionnaire consisting of 31 questions was applied to 399 consumers who attended Peruvian bodegas, who were randomly selected for the application of the instrument. The results generated by structural equations show that social factors and psychological factors of consumer behavior significantly influence the purchase process (p < 0.05); however, unlike the previous results, the cultural factors of consumer behavior do not have significant implications in the purchase decision (p value = 0.054 < α = 0.05) and in the feeling after the purchase (p value = 0.082 < α = 0.05), as well as the personal factors of consumer behavior do not have significant implications in the activity prior to the purchase (p value = 0.456 < α = 0.05). The conclusion of the research mentions that the factors of consumer behavior have an influence on the purchase process, however, some factors show a greater impact in the study.
{"title":"FACTORS OF CONSUMER BEHAVIOR IN THE PURCHASE PROCESS OF PERUVIAN BODEGAS IN THE CONTEXT OF COVID-19","authors":"Patricia Palacios, Herlin Rosado, Leddy Tolentino, W. Vicente-Ramos","doi":"10.3846/btp.2022.16351","DOIUrl":"https://doi.org/10.3846/btp.2022.16351","url":null,"abstract":"The objective of the research was to determine the factors of consumer behavior that influence the purchase process of bodegas in the context of COVID-19 in the year 2021. The study was carried out from the quantitative approach, with a research design non-experimental-transversal-explanatory. A questionnaire consisting of 31 questions was applied to 399 consumers who attended Peruvian bodegas, who were randomly selected for the application of the instrument. The results generated by structural equations show that social factors and psychological factors of consumer behavior significantly influence the purchase process (p < 0.05); however, unlike the previous results, the cultural factors of consumer behavior do not have significant implications in the purchase decision (p value = 0.054 < α = 0.05) and in the feeling after the purchase (p value = 0.082 < α = 0.05), as well as the personal factors of consumer behavior do not have significant implications in the activity prior to the purchase (p value = 0.456 < α = 0.05). The conclusion of the research mentions that the factors of consumer behavior have an influence on the purchase process, however, some factors show a greater impact in the study.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42382180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The financial report of a company reveals how successfully it is competing and operating its business. The financial report serves as a guide for management in terms of making decisions that will help the company enhance its performance. The purpose of this study is to examine the effects of intellectual capital and enterprise risk management on the financial performance of businesses, with corporate governance serving as a moderating factor. The annual reports of 91 financial sector companies listed on the Indonesia Stock Exchange were analysed in this study. The data is based on a fouryear period, from 2016 to 2020. Panel data regression and moderated regression analysis were used in this study, which was conducted using Eviews statistical software. The findings indicate that intellectual capital has a negative effect on financial performance. Meanwhile, enterprise risk management was found to have no effect on financial performance. In addition, the findings show that corporate governance represented by independent commissioners can moderate the negative effect of intellectual capital on financial performance and institutional ownership has a moderating effect on intellectual capital and enterprise risk management on financial performance. The research indicates that corporations should increase their intellectual capital and risk management disclosure, as well as aiming for great corporate governance.
{"title":"THE PERFORMANCE OF THE FINANCIAL SECTOR DURING THE COVID-19 PANDEMIC","authors":"Enni Savitri, Nik Abdullah, Putri Nabila Musfi","doi":"10.3846/btp.2022.16670","DOIUrl":"https://doi.org/10.3846/btp.2022.16670","url":null,"abstract":"The financial report of a company reveals how successfully it is competing and operating its business. The financial report serves as a guide for management in terms of making decisions that will help the company enhance its performance. The purpose of this study is to examine the effects of intellectual capital and enterprise risk management on the financial performance of businesses, with corporate governance serving as a moderating factor. The annual reports of 91 financial sector companies listed on the Indonesia Stock Exchange were analysed in this study. The data is based on a fouryear period, from 2016 to 2020. Panel data regression and moderated regression analysis were used in this study, which was conducted using Eviews statistical software. The findings indicate that intellectual capital has a negative effect on financial performance. Meanwhile, enterprise risk management was found to have no effect on financial performance. In addition, the findings show that corporate governance represented by independent commissioners can moderate the negative effect of intellectual capital on financial performance and institutional ownership has a moderating effect on intellectual capital and enterprise risk management on financial performance. The research indicates that corporations should increase their intellectual capital and risk management disclosure, as well as aiming for great corporate governance.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42513071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Margarita Išoraitė, A. Jarašūnienė, Kristina Vaičiūtė
The article analyses the influence of technological development of transport enterprises on marketing strategies in the light of academic literature which highlights the importance of technological development tools. Technological development of enterprises in the transport sector is necessary in order to adapt to technological, economic, and market changes. The article presents major technological developments which are considered significant according experts. The most important technological development tools which influence marketing strategies of transport enterprises are presented. In order to examine the tools of transport development, a qualitative analysis was performed, and the method of statistical analysis was applied. The research results can be applied in planning marketing strategies of transport enterprises.
{"title":"THE IMPACT OF TECHNOLOGICAL DEVELOPMENT ON TRANSPORT ENTERPRISES’ MARKETING STRATEGY (LITHUANIAN EXAMPLE)","authors":"Margarita Išoraitė, A. Jarašūnienė, Kristina Vaičiūtė","doi":"10.3846/btp.2022.16564","DOIUrl":"https://doi.org/10.3846/btp.2022.16564","url":null,"abstract":"The article analyses the influence of technological development of transport enterprises on marketing strategies in the light of academic literature which highlights the importance of technological development tools. Technological development of enterprises in the transport sector is necessary in order to adapt to technological, economic, and market changes. The article presents major technological developments which are considered significant according experts. The most important technological development tools which influence marketing strategies of transport enterprises are presented. In order to examine the tools of transport development, a qualitative analysis was performed, and the method of statistical analysis was applied. The research results can be applied in planning marketing strategies of transport enterprises.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45472005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hebah Zaki Makhamreh, Asaad Alsakarneh, Bilal Eneizan, A. H. Ngah
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to collect the data. The questionnaire uses the survey method of self-administered. To analyse the relationship between the variable and test the hypothesis PLS3 (Partial least-squares) equation is used. The main contributors to the current study were staff of the hotels. The sample size of the study is 380 worker staff of a hotel. The findings of the study indicated that employee motivation effect significantly and positively on job satisfaction, job satisfaction effect significantly and positively on customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation the finding shows that Employee empowerment effect positively and significantly on the relationship between Employee motivation and Job Satisfaction.
{"title":"EMPLOYEE MOTIVATION, JOB SATISFACTION, CUSTOMER SATISFACTION, AND FIRM PERFORMANCE: THE MODERATING ROLE OF EMPLOYEE EMPOWERMENT","authors":"Hebah Zaki Makhamreh, Asaad Alsakarneh, Bilal Eneizan, A. H. Ngah","doi":"10.3846/btp.2022.15316","DOIUrl":"https://doi.org/10.3846/btp.2022.15316","url":null,"abstract":"This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to collect the data. The questionnaire uses the survey method of self-administered. To analyse the relationship between the variable and test the hypothesis PLS3 (Partial least-squares) equation is used. The main contributors to the current study were staff of the hotels. The sample size of the study is 380 worker staff of a hotel. The findings of the study indicated that employee motivation effect significantly and positively on job satisfaction, job satisfaction effect significantly and positively on customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation the finding shows that Employee empowerment effect positively and significantly on the relationship between Employee motivation and Job Satisfaction.","PeriodicalId":40066,"journal":{"name":"Business: Theory and Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46664152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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