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The Impact of Corporate Social Responsibility Performance on Competitive Advantage and Business Success: A Case of Vietnamese Enterprises 企业社会责任绩效对竞争优势和企业成功的影响:以越南企业为例
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.294095
K. Mai, A. Nguyen
This study investigates how types of corporate social responsibility (CSR) practices (economic, legal, ethical, philanthropic, and environmental) affect competitive advantage and business success in an emerging country. Data were collected by surveying 869 respondents from manufacturing, real estate, trade, and service sectors. The data analysis applied partial least square structural equation modeling. The results showed that ethical, legal, and philanthropic CSR initiatives have a positive effect on competitive advantage. Economic CSR practice is the only factor that affected both competitive advantage and business success. The competitive advantage also directly affected business success. Environmental CSR practice did not show a significant relationship with competitive advantage or business success. The findings of this study may be beneficial in informing managers’ decisions on CSR investment to gain competitive advantage, and in turn, business success in a developing context.
本研究探讨了企业社会责任(CSR)实践的类型(经济、法律、道德、慈善和环境)如何影响新兴国家的竞争优势和商业成功。数据是通过对制造业、房地产、贸易和服务业的869名受访者进行调查收集的。数据分析采用偏最小二乘结构方程模型。结果表明,道德、法律和慈善企业社会责任举措对竞争优势有积极影响。经济企业社会责任实践是影响竞争优势和企业成功的唯一因素。竞争优势也直接影响企业的成功。环境企业社会责任实践与竞争优势或商业成功没有显着关系。本研究的发现可能有助于管理者对企业社会责任投资的决策,以获得竞争优势,进而在发展的背景下取得商业成功。
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引用次数: 1
Determinants of Consumption Behaviors of Korean Pop Culture in Taiwan 台湾地区韩国流行文化消费行为之决定因素
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.20210701oa33
Sunmi Lee, Chien-Hsing Wu
This paper presents a qualitative analysis of associations between intrinsic (e.g., functional), extrinsic (e.g., social) and cultural consumption values, and consumption behavior of Korean pop cultural contents (KPCC) in Taiwan. Moderation effects of Korean language abilities on associations are also investigated. Results show that intrinsic consumption value has the strongest association with KPCC consumption behaviors. Functional, epistemic, and conditional values have strong associations, whereas emotional and social exhibit weak associations. Cultural value is not a strong predictor of consuming KPCCs due to Korean and Taiwan cultural characteristics not being substantially different. Language abilities weakly moderate relationships between KPCC consumption values and consumption behaviors. Implications and suggestions are addressed. The research contributes findings and implications to the domain of KPCC marketing and retailing in Taiwan.
本研究旨在定性分析内在(如功能)、外在(如社会)及文化消费价值观与台湾韩国流行文化内容消费行为之间的关系。本研究亦探讨了韩国语能力对联想的调节作用。结果表明,内在消费价值与KPCC消费行为的相关性最强。功能价值、认知价值和条件价值具有较强的关联性,而情感价值和社会价值则表现出较弱的关联性。由于韩国和台湾的文化特征并没有本质上的差异,文化价值并不是消费kpi的一个强有力的预测因素。语言能力在KPCC消费价值观与消费行为之间存在弱调节关系。讨论了影响和建议。本研究对台湾KPCC行销与零售领域有著重要的启示。
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引用次数: 0
Exploring the Factors Impacting Seller Performance During Online Sales Events in the E-Commerce Marketplace in India 探讨影响印度电子商务市场在线销售活动中卖家业绩的因素
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.294100
S. Bhattacharyya, Saurabh V. Chahande, T. V. K. Reddy
The Indian ecommerce industry has been growing substantially because of changing mindset of the Indian customers and ease of shopping online. A large number of sellers had registered on online marketplaces so that the sellers could reach a larger pool of customers. The goal for sellers was towards increasing sales substantially with optimal efforts. Some sellers were able to accomplish this goal successfully, but a majority of the sellers struggled finding the right formula for success. Ecommerce websites conducted online shopping heavy discount sales events for limited time periods. The objective of this research was to understand the various factors that influenced and impacted the performance of sellers on Indian E-commerce websites during such events. A total of eleven interviews were conducted with Indian E-commerce sales experts. The data was thematically content analysed. Five most significant factors that helped gauge sellers’ performance were late shipment rate, poor order fulfilment rate, limited product selection, high price and low glance views.
由于印度消费者心态的改变和网上购物的便利性,印度电子商务行业一直在大幅增长。大量的卖家在网上市场上注册,这样卖家就可以接触到更多的客户。卖家的目标是通过最优的努力大幅增加销售额。一些卖家能够成功地实现这一目标,但大多数卖家都在努力寻找正确的成功公式。电子商务网站在限定时间内进行网上购物大折扣销售活动。本研究的目的是了解在此类事件中影响和影响印度电子商务网站卖家表现的各种因素。与印度电子商务销售专家共进行了11次访谈。对数据进行了主题内容分析。衡量卖家表现的五个最重要的因素是:延迟发货率、低订单履行率、有限的产品选择、高价格和低浏览率。
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引用次数: 0
User Attitude and Intentions Towards FinTech in Bangladesh 孟加拉国用户对金融科技的态度和意图
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.20210701.oa30
Fairtown Zhou Ayoungman, N. Chowdhury, Nida Hussain, Papel Tanchangya
FinTech is considered as a need for modern financial methods to compete with traditional financial methods. The combination of innovation, technology and finance develop a unique method that could be a source of economic development in developing countries. Modern technologies are essential to recognize the user attitude, behaviour and intentions towards FinTech. Hence, the key objective of the study is to investigate the user attitude and intentions towards the adoption of FinTech in Bangladesh. Under the light of the Technology Acceptance Model and Theory of Planned Behaviour, the following study used Perceived Trust, Perceived Usefulness, Perceived Compatibility, Perceived Cost Efficiency and Perceived Risk as an independent variable towards attitude and intentions of the users towards FinTech products. The study collected data from 450 FinTech users from Bangladesh and the proposed relationship among variables were measured by Structural Equation Model by using SMART-PLS. The research findings will benefit FinTech operators to create more customized services for local consumers.
金融科技被认为是现代金融方式与传统金融方式竞争的需要。创新、技术和金融的结合形成了一种独特的方法,可以成为发展中国家经济发展的源泉。现代技术对于识别用户对金融科技的态度、行为和意图至关重要。因此,本研究的主要目的是调查孟加拉国采用金融科技的用户态度和意图。根据技术接受模型和计划行为理论,以下研究将感知信任、感知有用性、感知兼容性、感知成本效率和感知风险作为用户对金融科技产品态度和意图的自变量。该研究收集了来自孟加拉国的450名FinTech用户的数据,并使用SMART-PLS通过结构方程模型测量了变量之间的关系。研究结果将有利于金融科技运营商为当地消费者提供更多定制服务。
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引用次数: 6
How Internet Shutdowns Affects the Entrepreneurs in Jammu and Kashmir 互联网关闭如何影响查谟和克什米尔的企业家
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA7
Shahid Qadir, A. Dar
Entrepreneurship is the globally accepted source for economic development in underdeveloped countries like India and Pakistan. The internet is used as a business resource for growth and development. The internet is a global network that provides information and communication facilities. Shutdown of internet services has become a common trend in Jammu and Kashmir to stop rumors and misinformation sharing on social media applications. But it affects the economy and social life of people living in Jammu and Kashmir. Shutdown of internet has become common in Jammu and Kashmir after the militants used social media as a tool for recruiting the young generation. Government of Jammu and Kashmir snapped internet services whenever any anti-military and antigovernment operation happened. Continued shutdown of internet in the region results in winding up small business unit, which operates through internet. This paper particularly focused on how internet shutdowns affect the entrepreneur and which problems are faced by entrepreneurs in Jammu and Kashmir by the shutdown of internet in the area.
在印度和巴基斯坦等不发达国家,创业是全球公认的经济发展源泉。互联网被用作业务增长和发展的资源。因特网是一个提供信息和通信设施的全球性网络。关闭互联网服务已成为查谟和克什米尔的一种普遍趋势,以阻止社交媒体应用程序上的谣言和错误信息分享。但它影响了查谟和克什米尔人民的经济和社会生活。在武装分子利用社交媒体作为招募年轻一代的工具后,互联网关闭在查谟和克什米尔已经变得很普遍。查谟和克什米尔政府一旦发生反军方和反政府行动,就会切断互联网服务。该地区互联网的持续关闭导致通过互联网运营的小型业务部门倒闭。本文特别关注互联网关闭如何影响企业家,以及查谟和克什米尔地区的企业家因该地区互联网关闭而面临的问题。
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引用次数: 0
Employee Theft Behavior: A Case Study of Five-Star Hotels in Vietnam 员工盗窃行为:以越南五星级酒店为例
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.294098
P. Nguyen, Giang Nu To Truong
Employee theft has becoming a serious and challenging issue for all businesses, especially to hotel organizations where employees have easy access to cash, amenities, and other inventories and items. This research is based on the theory of planned behavior, equity theory, and reinforcement theory to study the factors affecting employee theft behavior as well as the moderating effect of the internal control system in the hotel industry in Vietnam. Data were collected through 312 questionnaire responses and 9 in-depth interviews. The results confirmed that personal characteristics, opportunities, unfair compensations, injustice, and unethical working environment do affect stealing behavior at work. Moreover, the internal control system is proved to moderate the attitude and intention to steal to stealing behavior relationships. These results will provide an essential reference for both academicians and professionals to conduct further empirical validation or develop appropriate internal programs to prevent hotel employee theft behaviors.
员工盗窃已经成为所有企业面临的一个严重而具有挑战性的问题,尤其是对酒店组织来说,员工很容易获得现金、设施和其他库存和物品。本研究基于计划行为理论、公平理论和强化理论,研究越南酒店业员工盗窃行为的影响因素以及内部控制制度的调节作用。通过312份问卷调查和9次深度访谈收集数据。结果证实,个人特征、机会、不公平的补偿、不公正和不道德的工作环境确实会影响工作中的偷窃行为。此外,内部控制制度对盗窃态度、盗窃意图和盗窃行为关系具有调节作用。这些结果将为学者和专业人士提供必要的参考,以进行进一步的实证验证或制定适当的内部计划,以防止酒店员工的盗窃行为。
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引用次数: 2
Towards an Understanding of the Indian Tourist Buying Airbnb Services 对印度游客购买Airbnb服务的理解
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA1
Swati Sharma
The business ecosystem has changed drastically. Advances in information technology, access to the internet, and pervasive use of mobile phones have given a spurt to various new age businesses adopting new business models. The empirical paper identifies the room sharing company as a new age platform business model. The study proposes and tests a conceptual model to study the factors influencing the consumers' attitudes towards Airbnb and their intention to purchase the services of Airbnb. The findings reveal that hedonistic values, social values, and financial value, along with e-word of mouth have a direct impact on consumers' attitudes towards Airbnb. Existing available literature is largely in the Western context and qualitative in nature. This paper is unique as it adopts a quantitative approach and provides insight about what really influences the consumers' attitudes towards this new and unique business model, thus enabling marketers to strategize accordingly.
商业生态系统已经发生了巨大的变化。信息技术的进步、互联网的普及和手机的普及,催生了各种新时代企业采用新的商业模式。实证研究认为,房间共享公司是一种新时代的平台商业模式。本研究提出并检验了一个概念模型来研究影响消费者对Airbnb的态度和购买Airbnb服务意愿的因素。调查结果显示,享乐主义价值观、社会价值观、财务价值以及电子口碑对消费者对Airbnb的态度有直接影响。现有的文献大多是在西方语境下的,本质上是定性的。这篇论文是独一无二的,因为它采用了定量的方法,并提供了真正影响消费者对这种新的和独特的商业模式的态度的见解,从而使营销人员能够相应地制定战略。
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引用次数: 1
The Study on the Store Image of Hypermarkets: An Empirical Study of Carrefour, Fe-Amart, and Costco in Taiwan 大卖场卖场形象研究:以台湾地区家乐福、易买得、好市多为实证研究
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA13
Chiwei Chen
The purpose of this paper is to examine the important structures of store image and how to improve a hypermarket’s store image to affect customer's willingness to return. This study found that the greater shopping convenience, a complete range of products, good service and regular activities, the greater customer’s loyalty. The store atmosphere has no significant impact on enhancing customer loyalty. Many store customers do not pay much attention to the quality of physical and software equipment in the store, but more attention to convenience, commodity integrity, good service, and regular activities. Whether a hypermarket can provide good service is a key niche for showing its competitiveness among its competitors. The results show that the more convenient the shopping convenience, the better the service and the more regular activities a store provides, the less likely a customer will switch to other stores for shopping.
本文的目的是研究商店形象的重要结构,以及如何改善大型超市的商店形象,以影响顾客的回头率。本研究发现,购物便利程度越高、产品种类越齐全、服务越好、活动越规律,顾客的忠诚度越高。店铺氛围对提高顾客忠诚度没有显著影响。很多店铺顾客并不太注重店内物理和软件设备的质量,而是更注重便利性、商品的完整性、良好的服务、活动的规律性。大型超市能否提供良好的服务是其在竞争对手中显示竞争力的关键。结果表明,购物便利程度越高,服务越好,活动越规律,顾客转到其他商店购物的可能性越小。
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引用次数: 0
Factors Influencing Bank Profitability in a Developing Economy: Panel Evidence From Bangladesh 发展中经济体中影响银行盈利能力的因素:来自孟加拉国的小组证据
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA20
Saeed Sazzad Jeris
The purpose of this paper is to investigate the relationship between bank-specific characteristics and profitability of commercial banks operating in Bangladesh to find the role of both internal and external factors in achieving high profitability. The Fixed Effect Model is built on a balanced panel data set comprising 135 observations of 27 commercial banks over the period 2014-2018. Regression findings reveal that size and capital ratio are significant bank-specific determinants of bank profitability in Bangladesh where the effect of loans ratio is statistically insignificant. Findings also suggest that banks with higher deposits tend to be more profitable and small banks have efficient management. The cost to income ratio and loan loss provisions are statistically insignificant on the performance of banks. On the other hand, macroeconomic variables such as GDP growth have a significant impact on profitability whereas the effects of inflation on profitability are statistically insignificant in some cases.
本文的目的是调查银行特定特征与孟加拉国商业银行盈利能力之间的关系,以找到内部和外部因素在实现高盈利能力方面的作用。固定效应模型建立在一个平衡的面板数据集上,该数据集包括2014-2018年期间27家商业银行的135个观察值。回归结果显示,规模和资本比率是孟加拉国银行盈利能力的重要银行特定决定因素,其中贷款比率的影响在统计上不显著。研究结果还表明,存款较高的银行往往更有利可图,而小银行的管理效率更高。成本收入比和贷款损失拨备对银行业绩的影响在统计上不显著。另一方面,GDP增长等宏观经济变量对盈利能力有显著影响,而在某些情况下,通货膨胀对盈利能力的影响在统计上不显著。
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引用次数: 1
Corporate Recognition Award and Reputation Dimensions on Corporate Reputation Consequences: A Critical Review on Bangladesh 企业认可奖项和声誉维度对企业声誉的影响:对孟加拉国的批判性回顾
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA12
M. Hasan, Md. Maqbul Hossain
The present study aims to investigate the influence of corporate recognition award and reputation dimensions on corporate reputation consequences . Moreover, the study also shows the mediating impact of corporate reputation between corporate recognition award and satisfaction and loyalty. The results of the study show that corporate recognition award and corporate reputation have significant influence on trust, satisfaction, loyalty and word of mouth influence. The corporate recognition dimensions also have a significant influence on corporate reputation consequences except good employer. The mediating analysis shows that corporate reputation partially mediates between corporate recognition award and satisfaction and loyalty. The results of the study indicate that corporate recognition award and corporate reputation can significantly influence corporate reputation consequences.
本研究旨在探讨企业认可奖和声誉维度对企业声誉后果的影响。此外,研究还显示了企业声誉在企业认可奖与满意度和忠诚度之间的中介作用。研究结果表明,企业认可奖和企业美誉度对信任、满意度、忠诚度和口碑影响力有显著影响。除好雇主外,企业认可维度对企业声誉后果也有显著影响。中介分析表明,企业声誉在企业认可奖与满意度、忠诚度之间具有部分中介作用。研究结果表明,企业认可奖和企业声誉对企业声誉后果有显著影响。
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引用次数: 5
期刊
Int. J. Asian Bus. Inf. Manag.
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