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Dis-Aggregated Effect of Market Orientation on Firms' Performance: A Study on Indian Small and Medium-Scale (SMEs) Manufacturers 市场导向对企业绩效的分解效应——基于印度中小制造企业的研究
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA6
S. Yadav, V. Tripathi, Geetika Goel
Due to ambiguity in the market orientation and performance relationship, the basic aim of the study to investigate the nature of relationship exists between market orientation and performance of the manufacturing SMEs in India. Data for this study were collected from the 388 managers/owners of SMEs indulged in the manufacturing sector through well-established scales. The utilized scale's reliability and validity were assessed through CFA, and various hypotheses related to the environmental moderators and innovation mediation were tested. This study is relevant for owners/managers and policymakers responsible for improving the performance of small and medium enterprises, working in the manufacturing sector. The study necessitates the significance of catering express needs of customers to boost up the effect of market orientation on performance. The study tested the relationship between the market orientation and performance relationship at the disaggregated level. The important insight about the direct, indirect, and the moderated relationship was reported in the study.
由于市场导向与绩效关系的模糊性,本研究的基本目的是考察印度制造业中小企业市场导向与绩效之间存在的关系性质。本研究的数据是通过完善的量表从388名从事制造业的中小企业经理/所有者中收集的。通过CFA对所使用量表的信度和效度进行了评估,并对与环境调节因子和创新中介相关的各种假设进行了检验。这项研究是相关的所有者/管理者和政策制定者负责提高中小企业的绩效,在制造业部门工作。研究表明,餐饮快递需求对提升市场导向对绩效的影响具有重要意义。本研究在分类层面上检验了市场导向与绩效关系的关系。该研究报告了直接、间接和缓和关系的重要见解。
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引用次数: 1
Dynamic Forces of Amplifying Employee Change Supportive Behavior: An Individual-Level Analysis 增强员工变革支持行为的动力:个体层面的分析
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.20210701oa32
M. N. Islam, A. Idris, F. Furuoka
Managing organizational change is one of the difficult tasks for every organization. Researchers and practitioners around the world indicated that due to the uncertainty and complexity associated with organizational change, an employee feels fear and cynicism to involve in the organizational change process which causes failure in the majority of the organizational change initiatives. Contemporary literature highlighted the effectiveness of employee championing behavior for managing organizational change successfully. Therefore, this study collected data from 379 employees working in Bangladesh’s banking sector to explore the different dynamics forces such as transformational leadership, trust in leadership, organizational alignment and work engagement to enhance employee championing behavior in the context of organizational change. The outcome of this study shows that all dynamic forces significantly affected the employee championing behavior during organizational change.
管理组织变革是每个组织的困难任务之一。世界各地的研究人员和实践者指出,由于组织变革的不确定性和复杂性,员工在参与组织变革过程时会感到恐惧和愤世嫉俗,这导致了大多数组织变革计划的失败。当代文献强调了员工拥护行为对成功管理组织变革的有效性。因此,本研究收集了379名在孟加拉国银行业工作的员工的数据,以探索不同的动态力量,如变革型领导、对领导的信任、组织一致性和工作投入,以增强组织变革背景下员工的拥护行为。本研究结果显示,组织变革过程中,所有动力因素都显著影响员工的拥护行为。
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引用次数: 1
Residential Consumer Understanding of Electricity Bills: The Case of the Indian Consumer 住宅消费者对电费的理解:以印度消费者为例
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.293275
Gauri Joshi, Vasundhara Sen
The neoclassical model of economics assumes that greater the information available, the easier it is for a consumer to make decisions. In the context of electricity usage, overwhelming amounts of information presented on energy bills and a lack of real-time information deter consumers from understanding their own energy usage and developing personalized strategies to reduce it. This study assesses the literacy levels regarding electricity bills amongst consumers in India. Regression results indicate that homes with stronger beliefs in energy conservation minimize their usage. The size of the dwelling,demographics, and the ownership of the dwelling influence literacy levels regarding electricity bills. The study had a counterintuitive finding, as the respondents were found reluctant to receive a normative comparison of their electricity bills—strange for a collectivistic cultured society like India. The study recommends making electricity bills more visually appealing and increasing their frequency to increase awareness of energy usage.
新古典经济学模型假设,可获得的信息越多,消费者就越容易做出决定。在电力使用的背景下,能源账单上显示的大量信息和缺乏实时信息阻碍了消费者了解自己的能源使用情况,并制定个性化的策略来减少它。这项研究评估了印度消费者对电费的识字率。回归结果表明,在节约能源的信念更强的家庭减少他们的使用。住宅的大小、人口结构和住宅的所有权影响有关电费的识字率。这项研究有一个违反直觉的发现,因为受访者被发现不愿意接受他们的电费账单的规范比较——这对于像印度这样的集体主义文化社会来说很奇怪。该研究建议让电费账单在视觉上更具吸引力,并增加其频率,以提高人们对能源使用的认识。
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引用次数: 0
A Quality Function Deployment Approach Through Management and Technology Development 通过管理和技术开发的质量功能部署方法
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.20210701.oa29
Chia Wei Lo, Ying-Kai Liao, Giang Nu To Truong, P. Nguyen, Wann‐Yih Wu
Corrugated paper industry is an indispensable industry and it has been developed for more than fifty years. Hence, it is important for a firm to find its core competence, study effective business strategies, and form a long-term competitive advantage. However, few researchers focus on the harmonizing between the operational problems and solutions from customers’ and suppliers’ angles. The purposes of this research are to analyze frequently encountered problems and to find appropriate solutions to upgrade production efficiency and business performance for the corrugated paper industry in Taiwan. This study mixes Quality Function Deployment and Analytic Hierarchy Process approach to find some operational problems and provide the solutions based on experts' experience. The findings are projected to deliver some significant contributions; academically, by professionally conducting further theoretical validation and by adopting suitable strategies to fit the needs of customers.
瓦楞纸工业是一个不可缺少的行业,它已经发展了五十多年。因此,寻找企业的核心竞争力,研究有效的经营战略,形成长期的竞争优势,对企业发展具有重要意义。然而,很少有人从顾客和供应商的角度来研究如何协调经营问题和解决方案。本研究的目的在于分析台湾瓦楞纸业常见的问题,并找出适当的解决方案,以提升生产效率和经营绩效。本研究将质量功能展开法与层次分析法相结合,发现一些运维问题,并根据专家的经验提供解决方案。预计调查结果将带来一些重大贡献;在学术上,专业地进行进一步的理论验证,并采用合适的策略来满足客户的需求。
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引用次数: 0
Impact of Service Quality on Satisfaction: An Empirical Investigation on Cosmetic Retail Stores in Burdwan District 服务品质对顾客满意度的影响:柏德湾区化妆品零售商店的实证调查
Pub Date : 2021-07-01 DOI: 10.4018/ijabim.294103
Souren Koner, Abu Sayeed Mondal, Rupsha Roy
In this present work, Retail Service Quality Scale (RSQS) developed by Dabholkar et. al. (1996) has been used to measure service quality. For the purpose of examining the dimensionality of the scales a confirmatory factor analysis (CFA) was performed using AMOS 20. A four factor model was derived after the analysis. High correlations among these four factors led to the inclusion of the second order service quality construct. For measuring satisfaction scale items were adapted from Khan et. al. (2016). By using structural equation modeling approach, it is found that customers of cosmetics retail stores evaluate service quality on the basis of four dimensions- personal interactions, physical appearance, problem solving, and convenience. A statistically significant relationship between service quality and satisfaction is also reported. Findings and research approach of this study will be of immense use to the researchers and practitioners in cosmetic retailing category.
本研究采用Dabholkar et. al.(1996)开发的零售服务质量量表(RSQS)来衡量服务质量。为了检验量表的维度,使用AMOS 20进行了验证性因子分析(CFA)。通过分析,导出了一个四因素模型。这四个因素之间的高度相关性导致了二阶服务质量结构的纳入。测量满意度量表项目改编自Khan等人(2016)。运用结构方程建模方法,发现化妆品零售商店顾客对服务质量的评价主要基于个人互动、外观、问题解决和便利性四个维度。服务质量和满意度之间的统计显著关系也被报道。本研究的结果和研究方法对化妆品零售行业的研究人员和从业人员具有重要的借鉴意义。
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引用次数: 1
The Influences of FDI, GFCF, OPEN on Vietnamese Economic Growth FDI、GFCF、OPEN对越南经济增长的影响
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA26
T. Le, P. Nguyen, Yen Truong Thi Ho, Thuyen Ngoc Nguyen
The aim of study is to research the influences of Foreign Direct Investment (FDI), Gross Fixed Capital Formation (GFCF), Trade Openness of the Economy (OPEN) on Vietnam economic growth. This study uses the annual data for the period 1986 to 2019, obtained from World Bank and Vietnam General Statistics Office. The study shows that FDI, GFCF and OPEN together influence to Vietnam economic growth in the period 1986 – 2019 at significant level of 5%; in which the FDI and GFCF determinants have influenced greatly. In the short–run, the results indicate that there are bidirectional causality relationships running between FDI and GDP, OPEN and GDP, OPEN and GFCF, and there are undirectional causality relationships running from GDP to GFCF, from GFCF to FDI, from FDI to OPEN. The study’s results confirm that FDI as more reliable and less violate source of capital and can extend the Vietnam economic growth. According to the study’s results, the authors suggest some recommendations to increase the Vietnam economic growth.
本研究的目的是研究外商直接投资(FDI)、固定资本形成总额(GFCF)、经济贸易开放度(OPEN)对越南经济增长的影响。本研究使用了1986年至2019年的年度数据,这些数据来自世界银行和越南统计局。研究表明,1986 - 2019年FDI、GFCF和OPEN对越南经济增长的共同影响水平为5%;其中FDI和GFCF的决定因素影响很大。从短期来看,FDI与GDP、OPEN与GDP、OPEN与GFCF之间存在双向因果关系,GDP与GFCF、GFCF与FDI、FDI与OPEN之间存在单向因果关系。研究结果证实外商直接投资是更可靠、更少侵犯的资本来源,可以延长越南的经济增长。根据研究结果,作者提出了一些促进越南经济增长的建议。
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引用次数: 1
Microfinance and Debt Trap: An Ethnographic Evidence From a Village in Bangladesh 小额信贷和债务陷阱:来自孟加拉国一个村庄的民族志证据
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA24
Md Akther Uddin, S. Uddin
This paper studies microfinance and debt trap nexus. We have used an ethnographic approach, unstructured observation and interviews, to develop scenarios with the help of which we try to explain the phenomenon. Our research was carried out in DipKalaMoral, a small village located in Shikalbaha union under Karnaphuli Upazila of Chittagong in Bangladesh. We have found that excessive leverage through multiple borrowing lead to debt trap when households face unexpected income shocks due to economic cycle, unexpected weather (like heavy monsoon), wedding expenditure or paying dowry, and unexpected healthcare expenditure. In addition to that, we have found that informal money lenders tend to exploit households when households are heavily leveraged. Interestingly, we have identified a new phenomenon, ‘borrowing for others’ when households borrow from Micro Finance Institutions (MFIs) to lend money to others. A number of policy measures have been recommended which could be beneficial for policy makers and MFIs.
本文研究了小额信贷与债务陷阱的关系。我们使用人种学方法,非结构化观察和访谈,来开发我们试图解释这一现象的场景。我们的研究是在DipKalaMoral进行的,这是一个位于孟加拉国吉大港Karnaphuli Upazila下的Shikalbaha联盟的小村庄。我们发现,当家庭面临经济周期、意外天气(如强季风)、婚礼支出或支付嫁妆、意外医疗支出等意外收入冲击时,通过多重借贷的过度杠杆会导致债务陷阱。除此之外,我们还发现,当家庭杠杆率很高时,非正规放贷人往往会剥削家庭。有趣的是,我们发现了一种新现象,即家庭从小额金融机构(mfi)借钱给他人时,“为他人借贷”。已经建议了一些可能对决策者和小额信贷机构有益的政策措施。
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引用次数: 0
An Integrated AHP-TOPSIS for Evaluating Online Marketing Strategies for the Hospitality Industry 综合AHP-TOPSIS评价酒店行业在线营销策略
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA11
L. Ocampo, Orlyn Besabella, Marife Fallore, Adelfa Rose Guinandal, Angel Merabueno, Celbert M. Himang, Kafferine D. Yamagishi
Online marketing has been the most efficient and useful platform for reaching target markets and building customer relations. Despite its widespread use, the hospitality industry is at its forefront of identifying its most suitable online marketing strategies. This emphasis is crucial to strategic marketing and resource allocation decisions, which may impact the long-term performance of businesses. The need to address both perspectives of customers and businesses, along with the multiple online marketing strategies under the presence of multiple criteria, requires a rigorous analytical and comprehensive approach for evaluating the efficacy of these strategies for the hospitality industry. Thus, this work offers an integrated approach based on the analytic hierarchy process (AHP) and the technique for order of preference by similarity to ideal solution (TOPSIS) as a decision-making platform for the problem domain. The AHP assigns the corresponding priority weights of the criteria associated with either customers' or businesses' perspectives, while the TOPSIS ranks the importance of the strategies. Results show that the credibility of an online marketing strategy is of the highest priority for the customers, while the businesses highly regard customer loyalty. With the AHP-TOPSIS approach, findings reveal that both perspectives prefer search engines for the hospitality industry. Illustrating the results via a priority tradeoff map of two perspectives, search engines, websites, and blogs are deemed the most viable online marketing strategies relevant to the industry. These findings offer dependable guidelines for the hospitality industry in positioning their online marketing efforts.
在线营销是达到目标市场和建立客户关系的最有效和最有用的平台。尽管它被广泛使用,但酒店业在确定最合适的在线营销策略方面处于领先地位。这种强调对于战略营销和资源分配决策至关重要,这可能会影响企业的长期绩效。酒店行业需要兼顾客户和企业两方面的需求,以及多种标准下的多种在线营销策略,因此需要采用严格的分析和全面的方法来评估这些策略对酒店行业的效果。因此,这项工作提供了一种基于层次分析法(AHP)和理想解相似性偏好排序技术(TOPSIS)的综合方法,作为问题域的决策平台。AHP分配与客户或企业观点相关的标准的相应优先级权重,而TOPSIS对战略的重要性进行排名。结果显示,网络营销策略的可信度对客户来说是最优先考虑的,而企业则高度重视客户忠诚度。通过AHP-TOPSIS方法,研究结果显示,两种观点都更喜欢酒店行业的搜索引擎。通过两种观点的优先权衡图来说明结果,搜索引擎、网站和博客被认为是与行业相关的最可行的在线营销策略。这些发现为酒店业定位其在线营销工作提供了可靠的指导。
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引用次数: 4
Unlocking the Relationship Between Talent Management Practices and Performance Sustainability in the Sports Industry 揭示体育产业人才管理实践与绩效可持续性之间的关系
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA22
A. G. Khan, Somiron Banik, Md. Aftab Uddin, Syed Moudud-Ul-Huq
The present study investigated the effect of talent management practices on performance sustainability in the sports industry. The study used the deductive reasoning approach to predict new cricketer performance sustainability. The hypotheses were tested using partial least square structural equation modeling (PLS-SEM) techniques. The self-administered structured questionnaires were used to collect data. The total sample size was 270, which were collected from respondents playing in Bangladesh Premier League, Domestic and International matches. The results revealed that onboarding and engagement, player development, performance management, and strategic teamwork planning positively influence performance sustainability. However, the findings suggested that policymakers and other concerned authorities should implement this result to sustain players' performance continuously. Meanwhile, this is the first paper that applies talent management practices to magnify performance sustainability.
本研究旨在探讨人才管理实务对体育产业绩效可持续性的影响。该研究使用演绎推理方法来预测新板球运动员的表现可持续性。使用偏最小二乘结构方程建模(PLS-SEM)技术对假设进行了检验。采用自我管理的结构化问卷收集数据。总样本量为270人,来自参加孟加拉国超级联赛、国内和国际比赛的受访者。结果显示,入职和参与、球员发展、绩效管理和战略团队规划对绩效可持续性有积极影响。然而,研究结果表明,政策制定者和其他有关当局应该实施这一结果,以持续保持球员的表现。同时,本文也是首次将人才管理实践应用于企业绩效可持续性的研究。
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引用次数: 4
Improvement in Medication Adherence Using TV Programmes as Reminders 利用电视节目提醒提高服药依从性
Pub Date : 2021-07-01 DOI: 10.4018/IJABIM.20210701.OA15
Saibal Kumar Saha, Anindita Adhikary, A. Jha, V. Mehta
According to WHO only 50% patients adhere to chronic therapy. The problem of non-adherence has persisted over decades. Over 197 million Indian households have TV sets and on an average Indian’s spend 3 hours, 44 minutes watching television. TV programme is used as intervention by patients to improve medication adherence rates. The objective of the research is to find the effect of TV programme as a form of reminder in improving medication adherence. With the help of a structured questionnaire the information about medication adherence behaviour was obtained from patients suffering from different types of diseases in the state of Sikkim, India. It has been found that when patients use TV programme as a form of reminder the odds of missing the medication consciously reduces by 45.9%. At a personal level the probability that a person will not miss the time of medication is 42.3% higher compared to when it is not used and if the total population is considered, 15.6% less people would not be missing the medication at all when the reminder is used.
据世卫组织称,只有50%的患者坚持慢性治疗。不遵守公约的问题已经持续了几十年。超过1.97亿印度家庭拥有电视机,印度人平均花费3小时44分钟看电视。电视节目被用作病人的干预手段,以提高服药依从率。本研究的目的是发现电视节目作为一种提醒形式在改善药物依从性方面的效果。在结构化问卷的帮助下,从印度锡金邦患有不同类型疾病的患者那里获得了关于药物依从性行为的信息。研究发现,当病人把电视节目作为一种提醒时,他们有意识地错过药物治疗的几率降低了45.9%。在个人层面上,一个人不会错过服药时间的概率比不使用时高42.3%,如果考虑到总人口,使用提醒时根本不会错过服药时间的人要少15.6%。
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引用次数: 2
期刊
Int. J. Asian Bus. Inf. Manag.
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