Pub Date : 2007-08-28DOI: 10.1108/TQMM.2007.10619EAA.001
J. Antony
{"title":"Six sigma and its role in financial services","authors":"J. Antony","doi":"10.1108/TQMM.2007.10619EAA.001","DOIUrl":"https://doi.org/10.1108/TQMM.2007.10619EAA.001","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126633625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/TQMM.2007.19.5.520.2
K. Narasimhan
{"title":"The Six Sigma Black Belt Handbook Results","authors":"K. Narasimhan","doi":"10.1108/TQMM.2007.19.5.520.2","DOIUrl":"https://doi.org/10.1108/TQMM.2007.19.5.520.2","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133376218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817900
K. J. Fryer, J. Antony, A. Douglas
Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.Design/methodology/approach – Theoretical paper based on a literature review.Findings – It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.Research limitations/implications – As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.Practical implications – This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.Originality/value – This paper highlights the similarities and differences between manufacturing, service and public sector organisations.
{"title":"Critical success factors of continuous improvement in the public sector: A literature review and some key findings","authors":"K. J. Fryer, J. Antony, A. Douglas","doi":"10.1108/09544780710817900","DOIUrl":"https://doi.org/10.1108/09544780710817900","url":null,"abstract":"Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.Design/methodology/approach – Theoretical paper based on a literature review.Findings – It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.Research limitations/implications – As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.Practical implications – This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.Originality/value – This paper highlights the similarities and differences between manufacturing, service and public sector organisations.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126837374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817892
R. G. S. Kumar, C. Sudhahar, J. F. Dickson, V. Senthil, S. Devadasan
Purpose – The purpose of this paper is to explore the practical feasibility of adopting a Quality Circle Financial Accounting System (QCFAS) for analyzing the performance of 5‐S teams.Design/methodology/approach – First the literature was surveyed to study the state of the art of 5‐S. This study revealed the importance of analyzing the financial performance of 5‐S. Since, 5‐S contains tangible and intangible activities, it was decided to adopt the QCFAS to financially account it. The practical validity of this preposition was tested by conducting an implementation study in a unit of a multinational abrasive manufacturing company operating in IndiaFindings – The literature review led to the finding that 5‐S could be used as an interweaving device for conglomerating world class paradigms such as total quality management (TQM) and quality circles (QCs). The practical implementation study revealed the compatibility of employing QCFAS for financially accounting 5‐S teams.Research limitations/implications – The...
{"title":"Performance analysis of 5‐S teams using quality circle financial accounting system","authors":"R. G. S. Kumar, C. Sudhahar, J. F. Dickson, V. Senthil, S. Devadasan","doi":"10.1108/09544780710817892","DOIUrl":"https://doi.org/10.1108/09544780710817892","url":null,"abstract":"Purpose – The purpose of this paper is to explore the practical feasibility of adopting a Quality Circle Financial Accounting System (QCFAS) for analyzing the performance of 5‐S teams.Design/methodology/approach – First the literature was surveyed to study the state of the art of 5‐S. This study revealed the importance of analyzing the financial performance of 5‐S. Since, 5‐S contains tangible and intangible activities, it was decided to adopt the QCFAS to financially account it. The practical validity of this preposition was tested by conducting an implementation study in a unit of a multinational abrasive manufacturing company operating in IndiaFindings – The literature review led to the finding that 5‐S could be used as an interweaving device for conglomerating world class paradigms such as total quality management (TQM) and quality circles (QCs). The practical implementation study revealed the compatibility of employing QCFAS for financially accounting 5‐S teams.Research limitations/implications – The...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115417223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817874
V. Mavroidis, Sophia Toliopoulou, Constantine Agoritsas
Purpose – Through the analysis of different initiatives of all EU countries in relation to business excellence models, there is a need to map these initiatives and to compare the most “interesting” quality awards of European Union by means of their substantial differentiation from European Foundation of Quality Management (EFQM) model. The aim of this paper is to propose the necessity for a diverse business excellence system, which respects the cross‐cultural differentiations of EU countries.Design/methodology/approach – This research is based on information gathered by means of structured questionnaires, telephone interviews with representative Quality Award organizations and other written material collected from literature.Findings – The findings are summarized as follows. EU countries do not have a common framework to address business excellence, however the “European Quality Award” based on the “EFQM Excellence Model” is the most widespread in the previous decade. There is a tendency towards own devel...
{"title":"A comparative analysis and review of national quality awards in Europe","authors":"V. Mavroidis, Sophia Toliopoulou, Constantine Agoritsas","doi":"10.1108/09544780710817874","DOIUrl":"https://doi.org/10.1108/09544780710817874","url":null,"abstract":"Purpose – Through the analysis of different initiatives of all EU countries in relation to business excellence models, there is a need to map these initiatives and to compare the most “interesting” quality awards of European Union by means of their substantial differentiation from European Foundation of Quality Management (EFQM) model. The aim of this paper is to propose the necessity for a diverse business excellence system, which respects the cross‐cultural differentiations of EU countries.Design/methodology/approach – This research is based on information gathered by means of structured questionnaires, telephone interviews with representative Quality Award organizations and other written material collected from literature.Findings – The findings are summarized as follows. EU countries do not have a common framework to address business excellence, however the “European Quality Award” based on the “EFQM Excellence Model” is the most widespread in the previous decade. There is a tendency towards own devel...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129650314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817856
U. Kumar, H. Saranga, J. Ramírez-Márquez, D. Nowicki
Purpose – The evolution of six sigma has morphed from a method or set of techniques to a movement focused on business‐process improvement. Business processes are transformed through the successful selection and implementation of competing six sigma projects. However, the efforts to implement a six sigma process improvement initiative alone do not guarantee success. To meet aggressive schedules and tight budget constraints, a successful six sigma project needs to follow the proven define, measure, analyze, improve, and control methodology. Any slip in schedule or cost overrun is likely to offset the potential benefits achieved by implementing six sigma projects. The purpose of this paper is to focus on six sigma projects targeted at improving the overall customer satisfaction called Big Q projects. The aim is to develop a mathematical model to select one or more six sigma projects that result in the maximum benefit to the organization.Design/methodology/approach – This research provides the identification ...
{"title":"Six sigma project selection using data envelopment analysis","authors":"U. Kumar, H. Saranga, J. Ramírez-Márquez, D. Nowicki","doi":"10.1108/09544780710817856","DOIUrl":"https://doi.org/10.1108/09544780710817856","url":null,"abstract":"Purpose – The evolution of six sigma has morphed from a method or set of techniques to a movement focused on business‐process improvement. Business processes are transformed through the successful selection and implementation of competing six sigma projects. However, the efforts to implement a six sigma process improvement initiative alone do not guarantee success. To meet aggressive schedules and tight budget constraints, a successful six sigma project needs to follow the proven define, measure, analyze, improve, and control methodology. Any slip in schedule or cost overrun is likely to offset the potential benefits achieved by implementing six sigma projects. The purpose of this paper is to focus on six sigma projects targeted at improving the overall customer satisfaction called Big Q projects. The aim is to develop a mathematical model to select one or more six sigma projects that result in the maximum benefit to the organization.Design/methodology/approach – This research provides the identification ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115260654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817919
F. Voehl
{"title":"Process Management Excellence: The Art of Excelling in Process Management","authors":"F. Voehl","doi":"10.1108/09544780710817919","DOIUrl":"https://doi.org/10.1108/09544780710817919","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126884387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817883
S. Sebhatu, B. Enquist
Purpose – The aim of this paper is to examine whether the process of organisational change inimplementing the environmental quality standard ISO 14001 can act as a driving force for sustainabledeve ...
{"title":"ISO 14001 as a driving force for sustainable development and value creation","authors":"S. Sebhatu, B. Enquist","doi":"10.1108/09544780710817883","DOIUrl":"https://doi.org/10.1108/09544780710817883","url":null,"abstract":"Purpose – The aim of this paper is to examine whether the process of organisational change inimplementing the environmental quality standard ISO 14001 can act as a driving force for sustainabledeve ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125270211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817865
J. Ravichandran
Purpose – The purpose of this paper is to propose a new approach in which cost‐based process weights are used to determine a unique weighted‐defects per million opportunity (DPMO) and its corresponding overall sigma level in order to classify an organization as either “world‐class,” “industry average” or “non‐competitive.”Design/methodology/approach – In order to achieve this objective, the proposed approach uses both internal and external performances of the products and processes in terms of costs involved to determine cost‐based process weights. These weights are then incorporated into the respective DPMOs for computing weighted‐DPMOs. Finally, a unique weighted‐DPMO and its corresponding sigma level are found.Findings – The proposed method is a new one and it involves various costs for determining process weights. The findings reveal that the weight‐based overall sigma level is more realistic than the one that is calculated without weights. Further, the results of this study could provide interesting ...
{"title":"Cost‐based process weights for DPMO and the overall performance of an organization","authors":"J. Ravichandran","doi":"10.1108/09544780710817865","DOIUrl":"https://doi.org/10.1108/09544780710817865","url":null,"abstract":"Purpose – The purpose of this paper is to propose a new approach in which cost‐based process weights are used to determine a unique weighted‐defects per million opportunity (DPMO) and its corresponding overall sigma level in order to classify an organization as either “world‐class,” “industry average” or “non‐competitive.”Design/methodology/approach – In order to achieve this objective, the proposed approach uses both internal and external performances of the products and processes in terms of costs involved to determine cost‐based process weights. These weights are then incorporated into the respective DPMOs for computing weighted‐DPMOs. Finally, a unique weighted‐DPMO and its corresponding sigma level are found.Findings – The proposed method is a new one and it involves various costs for determining process weights. The findings reveal that the weight‐based overall sigma level is more realistic than the one that is calculated without weights. Further, the results of this study could provide interesting ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116725870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-08-28DOI: 10.1108/09544780710817847
M. Shiu, Jui-Chin Jiang, Mao-Hsiung Tu
Purpose – This paper attempts to renew quality function deployment (QFD) in a comprehensive manner and develop a more process‐oriented approach to implement QFD, in order to effectively support the corporate new product development (NPD) cycle and achieve a more systemic innovation.Design/methodology/approach – This paper adopts “action research” (AR) as its research methodology. The action research was conducted using a “research/consultant strategy” in a series of projects of collaboration with electronic contract manufacturing companies.Findings – This paper develops an enhanced QFD (EQFD) system and an implementation process for simultaneously executing QFD with NPD cycle.Research limitations/implications – This paper studies broadly defined QFD, and focuses on its comprehensive renewal on which there have been very few English‐language publications.Practical implications – This paper specifies how QFD can be implemented by using NPD approach, so as to effectively support the corporate NPD cycle and a...
{"title":"Reconstruct QFD for integrated product and process development management","authors":"M. Shiu, Jui-Chin Jiang, Mao-Hsiung Tu","doi":"10.1108/09544780710817847","DOIUrl":"https://doi.org/10.1108/09544780710817847","url":null,"abstract":"Purpose – This paper attempts to renew quality function deployment (QFD) in a comprehensive manner and develop a more process‐oriented approach to implement QFD, in order to effectively support the corporate new product development (NPD) cycle and achieve a more systemic innovation.Design/methodology/approach – This paper adopts “action research” (AR) as its research methodology. The action research was conducted using a “research/consultant strategy” in a series of projects of collaboration with electronic contract manufacturing companies.Findings – This paper develops an enhanced QFD (EQFD) system and an implementation process for simultaneously executing QFD with NPD cycle.Research limitations/implications – This paper studies broadly defined QFD, and focuses on its comprehensive renewal on which there have been very few English‐language publications.Practical implications – This paper specifies how QFD can be implemented by using NPD approach, so as to effectively support the corporate NPD cycle and a...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"472 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116186734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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