Pub Date : 2006-03-01DOI: 10.1108/09544780610647892
Shun-Hsing Chen, Ching-Chow Yang, J. Shiau
Purpose – The Taiwanese higher education sector is presently facing a significant challenge with regard to supply and demand. The purpose of this paper is to examine how, in this scenario, the balanced scorecard (BSC) can be used for performance evaluation as a strategic management tool.Design/methodology/approach – This study is based on a case study that should carry appropriate mission and vision. With the existing resources and targets, five major strategic themes are constructed, including an adequate financial structure, an accord with customer expectations, an excellent learning environment, organisational learning and management, and high quality staff.Findings – To achieve strategic themes it is necessary to propose specific and effective strategic targets. To evaluate progress and performance towards these strategic themes and targets, quantified performance measure indicators (PMIs) must be established in a specific and simple manner that allows all staff members to understand the orientation o...
{"title":"The application of balanced scorecard in the performance evaluation of higher education","authors":"Shun-Hsing Chen, Ching-Chow Yang, J. Shiau","doi":"10.1108/09544780610647892","DOIUrl":"https://doi.org/10.1108/09544780610647892","url":null,"abstract":"Purpose – The Taiwanese higher education sector is presently facing a significant challenge with regard to supply and demand. The purpose of this paper is to examine how, in this scenario, the balanced scorecard (BSC) can be used for performance evaluation as a strategic management tool.Design/methodology/approach – This study is based on a case study that should carry appropriate mission and vision. With the existing resources and targets, five major strategic themes are constructed, including an adequate financial structure, an accord with customer expectations, an excellent learning environment, organisational learning and management, and high quality staff.Findings – To achieve strategic themes it is necessary to propose specific and effective strategic targets. To evaluate progress and performance towards these strategic themes and targets, quantified performance measure indicators (PMIs) must be established in a specific and simple manner that allows all staff members to understand the orientation o...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127665322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647856
Prakash J. Singh, Peter Mansour-Nahra
Purpose – Public sector organisations have been relatively late in adopting ISO 9000 quality management standards in comparison with those from the private sector. While the standards have the potential to provide many benefits, they could also reinforce certain detrimental orthodoxies. How suitable ISO 9000 is to public sector organisations is not clear. This paper aims to assess the suitability of ISO 9000 through the experiences of a public sector organisation.Design/methodology/approach – The organisation is a prominent Australian federal government agency operating in the maritime safety area. The experiences of this organisation were captured through interviews with key personnel and publicly available data. Specific issues analysed included the motivation for implementation, the registration process involved, the difficulties faced and the benefits derived.Findings – Overall, it is clear that ISO 9000 has been a success in this organisation. It had the “right” attitude in terms of its motivation fo...
{"title":"ISO 9000 in the public sector: a successful case from Australia","authors":"Prakash J. Singh, Peter Mansour-Nahra","doi":"10.1108/09544780610647856","DOIUrl":"https://doi.org/10.1108/09544780610647856","url":null,"abstract":"Purpose – Public sector organisations have been relatively late in adopting ISO 9000 quality management standards in comparison with those from the private sector. While the standards have the potential to provide many benefits, they could also reinforce certain detrimental orthodoxies. How suitable ISO 9000 is to public sector organisations is not clear. This paper aims to assess the suitability of ISO 9000 through the experiences of a public sector organisation.Design/methodology/approach – The organisation is a prominent Australian federal government agency operating in the maritime safety area. The experiences of this organisation were captured through interviews with key personnel and publicly available data. Specific issues analysed included the motivation for implementation, the registration process involved, the difficulties faced and the benefits derived.Findings – Overall, it is clear that ISO 9000 has been a success in this organisation. It had the “right” attitude in terms of its motivation fo...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127154536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647847
N. Gunasekaran, V. Arunachalam, S. Devadasan
Purpose – A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in this paper. The organisations are enabled to reduce or eliminate the gaps, which are created due to customer expectations and actual deliveries by this model.Design/methodology/approach – The experience of conducting six case studies, an exploratory study, and literature studies were conglomerated to design a model called TISIT.Findings – The TISIT model is capable of eliminating or at least reducing the perception, understanding, design, process and operations gaps which have emerged in today's organisations due to global competition.Research limitations/implications – Despite its capability in bridging the gaps, the TISIT model is yet to be tested against the factors, namely amount of investment needed, skill of the human resources, and their outcome on the profitability of the companies.Originality/value – Some researc...
{"title":"TISIT: a model for integrating TQM with software and information technologies","authors":"N. Gunasekaran, V. Arunachalam, S. Devadasan","doi":"10.1108/09544780610647847","DOIUrl":"https://doi.org/10.1108/09544780610647847","url":null,"abstract":"Purpose – A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in this paper. The organisations are enabled to reduce or eliminate the gaps, which are created due to customer expectations and actual deliveries by this model.Design/methodology/approach – The experience of conducting six case studies, an exploratory study, and literature studies were conglomerated to design a model called TISIT.Findings – The TISIT model is capable of eliminating or at least reducing the perception, understanding, design, process and operations gaps which have emerged in today's organisations due to global competition.Research limitations/implications – Despite its capability in bridging the gaps, the TISIT model is yet to be tested against the factors, namely amount of investment needed, skill of the human resources, and their outcome on the profitability of the companies.Originality/value – Some researc...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"174 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116529061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627660
P. Sakthivel, G. Rajendran, R. Raju
Purpose – The aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic performance.Design/methodology/approach – A sample of students from ISO and non‐ISO engineering institutions from South India has been taken for the study. Statistical measures like mean, t‐test, correlation and regression analysis were used.Findings – The results reflect that ISO 9001:2000 engineering institutions are moving towards the path of TQM offering better quality of educational service than the non‐ISO institutions. A relationship between the five TQM constructs and students' satisfaction of academic performance has also been established.Research limitations/implications – This study has been conducted in higher engineering education from the students' perspective only. The study is limited to the privately funded engineering institutions. Research relating to other types of institutions namely the government in...
{"title":"TQM implementation and students' satisfaction of academic performance","authors":"P. Sakthivel, G. Rajendran, R. Raju","doi":"10.1108/09544780510627660","DOIUrl":"https://doi.org/10.1108/09544780510627660","url":null,"abstract":"Purpose – The aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic performance.Design/methodology/approach – A sample of students from ISO and non‐ISO engineering institutions from South India has been taken for the study. Statistical measures like mean, t‐test, correlation and regression analysis were used.Findings – The results reflect that ISO 9001:2000 engineering institutions are moving towards the path of TQM offering better quality of educational service than the non‐ISO institutions. A relationship between the five TQM constructs and students' satisfaction of academic performance has also been established.Research limitations/implications – This study has been conducted in higher engineering education from the students' perspective only. The study is limited to the privately funded engineering institutions. Research relating to other types of institutions namely the government in...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131212061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627624
G. Svensson
Purpose – The objective is to describe and conceptualize leadership performance in total quality management (TQM).Design/methodology/approach – A contingency approach to leadership performance in TQM is undertaken.Findings – Contingency models of leadership performance in TQM are introduced. Principal parameters in these models are timely contextual accuracies – as well as they contain foresight versus improvidence accuracies – of TQM. A contingency process of leadership performance accuracy in TQM is also introduced. The accuracy parameters are linked by a process accuracy zone. It serves as a descriptive tool of leadership performance. Finally, a typology of leadership performances in TQM is conceptualised.Research limitations/implications – Generally, this paper is restricted to the core values of TQM, in which a set of core values unites the descriptions of TQM. In particular, this paper is limited to the core value of leadership/management commitment. An important area of further research is to exami...
{"title":"Leadership performance in TQM: a contingency approach","authors":"G. Svensson","doi":"10.1108/09544780510627624","DOIUrl":"https://doi.org/10.1108/09544780510627624","url":null,"abstract":"Purpose – The objective is to describe and conceptualize leadership performance in total quality management (TQM).Design/methodology/approach – A contingency approach to leadership performance in TQM is undertaken.Findings – Contingency models of leadership performance in TQM are introduced. Principal parameters in these models are timely contextual accuracies – as well as they contain foresight versus improvidence accuracies – of TQM. A contingency process of leadership performance accuracy in TQM is also introduced. The accuracy parameters are linked by a process accuracy zone. It serves as a descriptive tool of leadership performance. Finally, a typology of leadership performances in TQM is conceptualised.Research limitations/implications – Generally, this paper is restricted to the core values of TQM, in which a set of core values unites the descriptions of TQM. In particular, this paper is limited to the core value of leadership/management commitment. An important area of further research is to exami...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"113 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133148613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627606
Barbiroli Giancarlo
Purpose – Enterprises are used to managing quality together with productivity but neglecting environmental management. This involves higher costs and lower benefits than if they were managed jointly. Therefore, efforts must be made to link all of the main aspects of the global performance/efficiency. In recent years several methodologies have been developed and implemented to consider and sort out single aspects of performance (concurrent engineering, quality function deployment, rapid prototyping, lean production, design for assembly and disassembly, total quality management, LCA) seeks to propose a method to attain such a result, within a continuous improvement environment.Design/methodology/approach – The method is based on the correlation between 12 aspects of performance/efficiency in the production processes, general specifications of the project, detail specifications for sub‐systems, and productive modalities.Findings – It is found that this can be done by constructing specific matrices, by utiliz...
{"title":"Matching “environmental performance” and “quality performance”: A new competitive business strategy through global efficiency improvement","authors":"Barbiroli Giancarlo","doi":"10.1108/09544780510627606","DOIUrl":"https://doi.org/10.1108/09544780510627606","url":null,"abstract":"Purpose – Enterprises are used to managing quality together with productivity but neglecting environmental management. This involves higher costs and lower benefits than if they were managed jointly. Therefore, efforts must be made to link all of the main aspects of the global performance/efficiency. In recent years several methodologies have been developed and implemented to consider and sort out single aspects of performance (concurrent engineering, quality function deployment, rapid prototyping, lean production, design for assembly and disassembly, total quality management, LCA) seeks to propose a method to attain such a result, within a continuous improvement environment.Design/methodology/approach – The method is based on the correlation between 12 aspects of performance/efficiency in the production processes, general specifications of the project, detail specifications for sub‐systems, and productive modalities.Findings – It is found that this can be done by constructing specific matrices, by utiliz...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133313959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627633
C. Tennant, Yi-Chieh Wu
Purpose – The purpose of this research was to identify the key factors for success of business process reengineering (BPR) applications in the UK‐based companies.Design/methodology/approach – A questionnaire survey was used to gather primary research data from the UK‐based companies that have applied BPR to investigate the triggers for BPR, identify the main barriers, and enable the authors' to propose key factors for success.Findings – The survey found that the main reasons for applying the technique were external competitive pressures, internal cost reduction, and productivity improvements. The main barriers to successful implementation were reported as tactical short‐term solution driven approaches, which inadequately considered the people issues, and an over reliance on IT‐based technology. It is proposed that the factors for success include adopting a strategic approach, which prioritises business processes for BPR projects. This should include the establishment of appropriate company‐wide targets an...
{"title":"The application of business process reengineering in the UK","authors":"C. Tennant, Yi-Chieh Wu","doi":"10.1108/09544780510627633","DOIUrl":"https://doi.org/10.1108/09544780510627633","url":null,"abstract":"Purpose – The purpose of this research was to identify the key factors for success of business process reengineering (BPR) applications in the UK‐based companies.Design/methodology/approach – A questionnaire survey was used to gather primary research data from the UK‐based companies that have applied BPR to investigate the triggers for BPR, identify the main barriers, and enable the authors' to propose key factors for success.Findings – The survey found that the main reasons for applying the technique were external competitive pressures, internal cost reduction, and productivity improvements. The main barriers to successful implementation were reported as tactical short‐term solution driven approaches, which inadequately considered the people issues, and an over reliance on IT‐based technology. It is proposed that the factors for success include adopting a strategic approach, which prioritises business processes for BPR projects. This should include the establishment of appropriate company‐wide targets an...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129444206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627615
S. Kulkarni
Purpose – Once the decision is taken to implement total quality management (TQM) in any organization, achieving TQM is a journey. It takes significant effort over an extended period of time. Seeks to propose a TQM performance index.Design/methodology/approach – An industry TQM performance index evaluates and ranks the various industries practicing TQM for a given period of time. Uses graph theory and a matrix approach.Findings – The index is obtained from industry performance function, which is useful for identification and comparison of the different industries for their TQM performance. If the TQM evaluation is done correctly, the evaluation will present the profile of the organization to different audience, i.e. the customers, governments, other industries, funding agencies and public.Originality/value – The model suggested for evaluation presents a logical approach to rank the industries and other organization practicing TQM or other quality program.
{"title":"Graph theory and matrix approach for performance evaluation of TQM in Indian industries","authors":"S. Kulkarni","doi":"10.1108/09544780510627615","DOIUrl":"https://doi.org/10.1108/09544780510627615","url":null,"abstract":"Purpose – Once the decision is taken to implement total quality management (TQM) in any organization, achieving TQM is a journey. It takes significant effort over an extended period of time. Seeks to propose a TQM performance index.Design/methodology/approach – An industry TQM performance index evaluates and ranks the various industries practicing TQM for a given period of time. Uses graph theory and a matrix approach.Findings – The index is obtained from industry performance function, which is useful for identification and comparison of the different industries for their TQM performance. If the TQM evaluation is done correctly, the evaluation will present the profile of the organization to different audience, i.e. the customers, governments, other industries, funding agencies and public.Originality/value – The model suggested for evaluation presents a logical approach to rank the industries and other organization practicing TQM or other quality program.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134618434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627651
W. Lewis, K. Pun, T. Lalla
Purpose – This paper empirically determines the extent to which the criteria of total quality management (TQM) are achieved in ISO 9001 certified small‐ and medium‐sized enterprises (SMEs) in Trinidad and Tobago (T&T). These criteria represent the attributes of TQM and as such one can equate these to the benefits of TQM that are achieved through ISO in SME. In addition, weaknesses are highlighted to which scarce resources could be parsimoniously allocated.Design/methodology/approach – The analytic hierarchy process (AHP) methodology is used to determine the percent weightings of four categories of performance criteria that were identified via a review of quality management literature. These criteria constitute four stages of TQM implementation including top management commitment (TMC), gap analysis (GA), systems deployment (SD) and continual improvement (CI). A process model together with an AHP framework using these categories of criteria is proposed. An empirical analysis of the criteria of each stage u...
{"title":"An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago","authors":"W. Lewis, K. Pun, T. Lalla","doi":"10.1108/09544780510627651","DOIUrl":"https://doi.org/10.1108/09544780510627651","url":null,"abstract":"Purpose – This paper empirically determines the extent to which the criteria of total quality management (TQM) are achieved in ISO 9001 certified small‐ and medium‐sized enterprises (SMEs) in Trinidad and Tobago (T&T). These criteria represent the attributes of TQM and as such one can equate these to the benefits of TQM that are achieved through ISO in SME. In addition, weaknesses are highlighted to which scarce resources could be parsimoniously allocated.Design/methodology/approach – The analytic hierarchy process (AHP) methodology is used to determine the percent weightings of four categories of performance criteria that were identified via a review of quality management literature. These criteria constitute four stages of TQM implementation including top management commitment (TMC), gap analysis (GA), systems deployment (SD) and continual improvement (CI). A process model together with an AHP framework using these categories of criteria is proposed. An empirical analysis of the criteria of each stage u...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125507349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-01DOI: 10.1108/09544780510627642
M. Casadesús, M. Albertí, Empar Méndez
Purpose – The purpose of this paper is to present the Gironacel® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and non‐interruptive way.Design/methodology/approach – By means of creating a fictitious virtual company, called Gironacel, to be used as an example, it aims to provide companies using the tool with all kinds of information concerning the challenges that the Gironacel company faces and all the difficulties and consequences that come with them.Findings – The paper give companies a clear and highly practical reference regarding the implications of any new project, such as, for example, implementing a quality management system, which is the first of the objectives chosen for the virtual company and the challenge that is dealt with in this paper.Originality/value – This paper explains how this new tool was designed and implemented, along with the results expected of it.
{"title":"Gironacel: a virtual learning experience for improving quality","authors":"M. Casadesús, M. Albertí, Empar Méndez","doi":"10.1108/09544780510627642","DOIUrl":"https://doi.org/10.1108/09544780510627642","url":null,"abstract":"Purpose – The purpose of this paper is to present the Gironacel® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and non‐interruptive way.Design/methodology/approach – By means of creating a fictitious virtual company, called Gironacel, to be used as an example, it aims to provide companies using the tool with all kinds of information concerning the challenges that the Gironacel company faces and all the difficulties and consequences that come with them.Findings – The paper give companies a clear and highly practical reference regarding the implications of any new project, such as, for example, implementing a quality management system, which is the first of the objectives chosen for the virtual company and the challenge that is dealt with in this paper.Originality/value – This paper explains how this new tool was designed and implemented, along with the results expected of it.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127572809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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