Pub Date : 2007-05-01DOI: 10.1108/09544780710745621
R. Saravanan, K. Rao
Purpose – The purpose of this paper is to show that a popular conception among the practitioners is that Total Quality Service (TQS) has a long‐range perspective and the organizations that have adopted TQS could be able to see the results of their quality improvement initiatives only after a long duration. Hence firms that have been practicing TQS are interested to know the time duration before which they can get back the returns on investments in quality improvement programmes.Design/methodology/approach – The present study attempts to empirically investigate the impact of TQS age on quality and operational performance. In order to examine the impact of TQS age on the different dimensions of TQS, out of the 12 critical dimensions of TQS, the two outcome constructs, namely Customer Focus and Satisfaction and Employee Satisfaction, have been considered for measuring quality performance while the other ten dimensions have been considered for measuring operational performance.Findings – The results imply tha...
{"title":"The impact of total quality service age on quality and operational performance: an empirical study","authors":"R. Saravanan, K. Rao","doi":"10.1108/09544780710745621","DOIUrl":"https://doi.org/10.1108/09544780710745621","url":null,"abstract":"Purpose – The purpose of this paper is to show that a popular conception among the practitioners is that Total Quality Service (TQS) has a long‐range perspective and the organizations that have adopted TQS could be able to see the results of their quality improvement initiatives only after a long duration. Hence firms that have been practicing TQS are interested to know the time duration before which they can get back the returns on investments in quality improvement programmes.Design/methodology/approach – The present study attempts to empirically investigate the impact of TQS age on quality and operational performance. In order to examine the impact of TQS age on the different dimensions of TQS, out of the 12 critical dimensions of TQS, the two outcome constructs, namely Customer Focus and Satisfaction and Employee Satisfaction, have been considered for measuring quality performance while the other ten dimensions have been considered for measuring operational performance.Findings – The results imply tha...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133911844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745667
M. Kumar
Purpose – The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA).Design/methodology/approach – A qualitative comparison is made of the changes in the Deming Prize and the MBNQA from 1992 to 2005. In the process, the paper arrives at their current commonalities and differences.Findings – Concludes that during the last 13 years the emphasis of both the Deming Prize and the MBNQA has shifted from technical quality to excellence of all organizational processes. They have moved towards a common understanding of “good leadership” and an appreciation of systems thinking. However, they have maintained their basic difference in the sense that, while inherent in the DP are consulting and guidance by the Union of Japanese Scientists and Engineers (JUSE) over a longer timeframe, MBNQA begins with a more self‐ assessment approach and is more competitive in spirit. Further, since its inception, while the MBNQA ha...
{"title":"Comparison between DP and MBNQA: convergence and divergence over time","authors":"M. Kumar","doi":"10.1108/09544780710745667","DOIUrl":"https://doi.org/10.1108/09544780710745667","url":null,"abstract":"Purpose – The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA).Design/methodology/approach – A qualitative comparison is made of the changes in the Deming Prize and the MBNQA from 1992 to 2005. In the process, the paper arrives at their current commonalities and differences.Findings – Concludes that during the last 13 years the emphasis of both the Deming Prize and the MBNQA has shifted from technical quality to excellence of all organizational processes. They have moved towards a common understanding of “good leadership” and an appreciation of systems thinking. However, they have maintained their basic difference in the sense that, while inherent in the DP are consulting and guidance by the Union of Japanese Scientists and Engineers (JUSE) over a longer timeframe, MBNQA begins with a more self‐ assessment approach and is more competitive in spirit. Further, since its inception, while the MBNQA ha...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126474887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745658
S. I. Salaheldin, M. Zain
Purpose – The purpose of this paper is to explore how quality control circles (QCCs) enhance work safety in a manufacturing firm in a developing country environment of the Middle East.Design/methodology/approach – This paper is an exploratory investigation into the role of QCCs in enhancing work safety based on a case study method. This includes: a comprehensive scrutiny of the relevant literature; and an analysis of a case study of QCCs implementation for enhancing work safety in Direct Reduction Furnace Zone at Qasco, a steel mill in the State of Qatar.Findings – At the outset, the QCC team identified three specific targets for them to achieve in order to ensure a safe work environment for its workers. After having identified the causes of the problems, the team members were able to analyze the problems, generate alternative solutions, and eventually implement the best solutions. Consequently, the members were able to achieve all their targets.Research limitations/implications – There is a need to empir...
{"title":"How quality control circles enhance work safety: a case study","authors":"S. I. Salaheldin, M. Zain","doi":"10.1108/09544780710745658","DOIUrl":"https://doi.org/10.1108/09544780710745658","url":null,"abstract":"Purpose – The purpose of this paper is to explore how quality control circles (QCCs) enhance work safety in a manufacturing firm in a developing country environment of the Middle East.Design/methodology/approach – This paper is an exploratory investigation into the role of QCCs in enhancing work safety based on a case study method. This includes: a comprehensive scrutiny of the relevant literature; and an analysis of a case study of QCCs implementation for enhancing work safety in Direct Reduction Furnace Zone at Qasco, a steel mill in the State of Qatar.Findings – At the outset, the QCC team identified three specific targets for them to achieve in order to ensure a safe work environment for its workers. After having identified the causes of the problems, the team members were able to analyze the problems, generate alternative solutions, and eventually implement the best solutions. Consequently, the members were able to achieve all their targets.Research limitations/implications – There is a need to empir...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127057342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745702
K. Narasimhan
{"title":"Applied Statistics for the Six Sigma Green Belt","authors":"K. Narasimhan","doi":"10.1108/09544780710745702","DOIUrl":"https://doi.org/10.1108/09544780710745702","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131692084","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745694
K. Narasimhan
{"title":"Quality Management System Handbook for Product Development Companies","authors":"K. Narasimhan","doi":"10.1108/09544780710745694","DOIUrl":"https://doi.org/10.1108/09544780710745694","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125219197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745685
J. Antony, A. Douglas, F. Antony
Purpose – The purpose of this research is to evaluate essential characteristics of Six Sigma Black Belts (SSBBs) in UK manufacturing organisations. Six Sigma Black Belt(s) are considered as high potential employees who work full‐time as a leader of process and quality improvement projects after extensive training.Design/methodology/approach – A pilot survey was undertaken to assess the key attributes of SSBBs. The results of this study are primarily based on descriptive statistics.Findings – The key attributes of SSBBs identified from this pilot study include: effective communicators, change agents, customer advocators, team builders, results‐driven mindset personnel, positive thinkers, etc. The findings of this study will be extremely beneficial in designing the curriculum of SSBBs citing the key attributes required for a typical SSBB to be successful.Research limitations/implications – The study was primarily focused on manufacturing companies in the UK. The next phase of the study will be to compare th...
{"title":"Determining the essential characetristics of Six Sigma Black Belts","authors":"J. Antony, A. Douglas, F. Antony","doi":"10.1108/09544780710745685","DOIUrl":"https://doi.org/10.1108/09544780710745685","url":null,"abstract":"Purpose – The purpose of this research is to evaluate essential characteristics of Six Sigma Black Belts (SSBBs) in UK manufacturing organisations. Six Sigma Black Belt(s) are considered as high potential employees who work full‐time as a leader of process and quality improvement projects after extensive training.Design/methodology/approach – A pilot survey was undertaken to assess the key attributes of SSBBs. The results of this study are primarily based on descriptive statistics.Findings – The key attributes of SSBBs identified from this pilot study include: effective communicators, change agents, customer advocators, team builders, results‐driven mindset personnel, positive thinkers, etc. The findings of this study will be extremely beneficial in designing the curriculum of SSBBs citing the key attributes required for a typical SSBB to be successful.Research limitations/implications – The study was primarily focused on manufacturing companies in the UK. The next phase of the study will be to compare th...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116502354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-05-01DOI: 10.1108/09544780710745676
P. Sakthivel
Purpose – There has been an exponential proliferation of higher engineering educational institutions in India. The purpose of this paper is to seek to investigate students' perceptions of the level of Commitment of Top Management and Leadership (CTML) and Education Service Design and Delivery (ESDD) in Government Run Engineering Colleges (GREC), Privately Funded Engineering Colleges (PFEC) and Privately Funded Deemed Universities (PFDU) in India. The paper also strives to find out the significant predictors of Overall Engineering Education Excellence (OEEE).Design/methodology/approach – A conceptual model has been developed linking Total Quality Management (TQM) elements and OEEE. The data were obtained from a survey of 992 students of higher engineering institutions in South India and analyzed using SPSS.Findings – Significant differences among GREC, PFEC and PFDU were noticed in several TQM dimensions under study, and also in OEEE. The findings show correlation between the seven TQM variables and OEEE. ...
{"title":"Top management commitment and overall engineering education excellence","authors":"P. Sakthivel","doi":"10.1108/09544780710745676","DOIUrl":"https://doi.org/10.1108/09544780710745676","url":null,"abstract":"Purpose – There has been an exponential proliferation of higher engineering educational institutions in India. The purpose of this paper is to seek to investigate students' perceptions of the level of Commitment of Top Management and Leadership (CTML) and Education Service Design and Delivery (ESDD) in Government Run Engineering Colleges (GREC), Privately Funded Engineering Colleges (PFEC) and Privately Funded Deemed Universities (PFDU) in India. The paper also strives to find out the significant predictors of Overall Engineering Education Excellence (OEEE).Design/methodology/approach – A conceptual model has been developed linking Total Quality Management (TQM) elements and OEEE. The data were obtained from a survey of 992 students of higher engineering institutions in South India and analyzed using SPSS.Findings – Significant differences among GREC, PFEC and PFDU were noticed in several TQM dimensions under study, and also in OEEE. The findings show correlation between the seven TQM variables and OEEE. ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"135 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131437701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-03-06DOI: 10.1108/09544780710729953
V. C. Petersen
Purpose – The purpose of this article is to show that the tools of modern management which are supposed to promote effectiveness, efficiency and responsible behaviour, may in fact contribute to the opposite, and to present the outline of an alternative based upon new ideas of self‐organisation and value‐based leadership.Design/methodology/approach – Practical examples are used to discuss and demonstrate the problematic consequences of using management tools like detailed work descriptions, standards, comprehensive measurement schemes, and rule‐based specifications of responsibility. Constructed examples and emerging theoretical concepts are used to discuss and propose an alternative to the use of such tools.Findings – The discussion indicates that the use of detailed work descriptions, standards, comprehensive measurement schemes, and rule‐based specifications of responsibility will result in mind‐less and care‐less behaviour by employees, while an alternative relying on self‐organisation and value‐based ...
{"title":"“Always work with a straight back”: the fallacies of modern management and the alternative","authors":"V. C. Petersen","doi":"10.1108/09544780710729953","DOIUrl":"https://doi.org/10.1108/09544780710729953","url":null,"abstract":"Purpose – The purpose of this article is to show that the tools of modern management which are supposed to promote effectiveness, efficiency and responsible behaviour, may in fact contribute to the opposite, and to present the outline of an alternative based upon new ideas of self‐organisation and value‐based leadership.Design/methodology/approach – Practical examples are used to discuss and demonstrate the problematic consequences of using management tools like detailed work descriptions, standards, comprehensive measurement schemes, and rule‐based specifications of responsibility. Constructed examples and emerging theoretical concepts are used to discuss and propose an alternative to the use of such tools.Findings – The discussion indicates that the use of detailed work descriptions, standards, comprehensive measurement schemes, and rule‐based specifications of responsibility will result in mind‐less and care‐less behaviour by employees, while an alternative relying on self‐organisation and value‐based ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"156 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121241929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-03-06DOI: 10.1108/09544780710729962
T. Conti
Purpose – Through the analysis of a crucial period of the history of quality in Europe – the creation of the European Foundation for Quality Management (EFQM) and the development of the European Quality Award – the author, who was a protagonist of the narrated events, aims to reveal some historical aspects that are generally ignored and that should explain some of the peculiarities of the award model. Taking stock of the present situation, some directions taken in the TQM/Excellence Model's development and use are questioned, and the author reasserts his views on the whole matter.Design/methodology/approach – For the historical part the author has based his research on public documents, EFQM Newsletters and internal documentation and personal correspondence with the protagonists of the events that are mentioned. The author will be glad to share with students who want to conduct research in this area his personal records. The following discussion is mostly based on the author's findings and experiences, co...
{"title":"A history and review of the European Quality Award Model","authors":"T. Conti","doi":"10.1108/09544780710729962","DOIUrl":"https://doi.org/10.1108/09544780710729962","url":null,"abstract":"Purpose – Through the analysis of a crucial period of the history of quality in Europe – the creation of the European Foundation for Quality Management (EFQM) and the development of the European Quality Award – the author, who was a protagonist of the narrated events, aims to reveal some historical aspects that are generally ignored and that should explain some of the peculiarities of the award model. Taking stock of the present situation, some directions taken in the TQM/Excellence Model's development and use are questioned, and the author reasserts his views on the whole matter.Design/methodology/approach – For the historical part the author has based his research on public documents, EFQM Newsletters and internal documentation and personal correspondence with the protagonists of the events that are mentioned. The author will be glad to share with students who want to conduct research in this area his personal records. The following discussion is mostly based on the author's findings and experiences, co...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131947175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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