Pub Date : 2023-06-30DOI: 10.32332/multazam.v3i1.7096
Abdul Sattar, Hasyim Hasanah
The focus of this research is to see whether the Professional Hajj Manasik Guide Certification program is just a ceremonial activity (certificate orientation) or it is really a program that qualitatively produces prospective professional Hajj Manasik Guides. To obtain results regarding the level of knowledge, this research used a quantitative research method of the type of field research originating from pre-test and post-test documents of 81 participants in the batch IV 2019 certification program. The data were then analyzed using descriptive statistics and inferential statistics t-test using the SPSS program assistance 23.0 for windows. There are two findings that can be put forward as a result of this research. First, the level of understanding of the certification participants after attending the program was in the high criteria, namely between a score of 74-81 with a percentage of 45.5% for 37 participants. This confirms that the certification activity succeeded in increasing the participants' knowledge. Second, the hypothesis which states the level of knowledge of the certification training participants is empirically proven to be accepted, positive, and significant with the t-test.
本研究的重点是看专业朝觐马纳西克导游认证计划是否只是一个仪式活动(证书导向)，或者它真的是一个定性地培养未来的专业朝觐马纳西克导游的计划。为了获得关于知识水平的结果，本研究采用了一种定量研究方法，该方法来源于2019年第四批认证计划中81名参与者的前测和后测文件。然后使用SPSS程序assistance 23.0 for windows对数据进行描述性统计和推理统计t检验。通过这项研究，我们可以得出两个结论。首先，认证参与者在参加项目后的理解水平处于高标准，即得分在74-81之间，37名参与者的百分比为45.5%。这证实了认证活动成功地增加了参与者的知识。其次，通过t检验，证明了认证培训参与者知识水平的假设是可接受的、正的、显著的。
{"title":"TINGKAT PENGETAHUAN PESERTA SERTIFIKASI PEMBIMBING MANASIK HAJI PROFESIONAL: CATATAN ANGKATAN VI DARI SEMARANG","authors":"Abdul Sattar, Hasyim Hasanah","doi":"10.32332/multazam.v3i1.7096","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.7096","url":null,"abstract":"The focus of this research is to see whether the Professional Hajj Manasik Guide Certification program is just a ceremonial activity (certificate orientation) or it is really a program that qualitatively produces prospective professional Hajj Manasik Guides. To obtain results regarding the level of knowledge, this research used a quantitative research method of the type of field research originating from pre-test and post-test documents of 81 participants in the batch IV 2019 certification program. The data were then analyzed using descriptive statistics and inferential statistics t-test using the SPSS program assistance 23.0 for windows. There are two findings that can be put forward as a result of this research. First, the level of understanding of the certification participants after attending the program was in the high criteria, namely between a score of 74-81 with a percentage of 45.5% for 37 participants. This confirms that the certification activity succeeded in increasing the participants' knowledge. Second, the hypothesis which states the level of knowledge of the certification training participants is empirically proven to be accepted, positive, and significant with the t-test.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"97 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128120633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-22DOI: 10.32332/multazam.v3i1.6661
Hadad Alwi, Khadijah Nurani
The background of this research is the number of Umrah Travel Organizers (PPIU) in various regions areas, especially umrah travel agents in the city of Bukittinggi and its surroundings. So, in this case, PT. Babul Umroh Mandiri Wisata Bukittinggi Branch can try to optimize and implement several marketing strategies through SWOT analysis to improve the quality of competitiveness. The research method used by the author is a qualitative descriptive method, starting from observation, interviews and documentation. The SWOT diagram shows that this travel is in quadrant 1 (positive, positive) supports the Aggressive Strategy. This position signifies that PT. Babul Umroh Mandiri Wisata Bukittinggi Branch is a condition that can use that power owned to take advantage of existing opportunities, so it is possible to continue to expand by implementing a maximum marketing strategy in an effort to improve the quality of competitiveness.
{"title":"MARKETING STRATEGY IN EFFORTS TO IMPROVE THE QUALITY OF COMPETITIVENESS IN THE TRAVEL BUREAU OF PT. BABUL UMROH MANDIRI WISATA BRANCH BUKITTINGGI","authors":"Hadad Alwi, Khadijah Nurani","doi":"10.32332/multazam.v3i1.6661","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.6661","url":null,"abstract":"The background of this research is the number of Umrah Travel Organizers (PPIU) in various regions areas, especially umrah travel agents in the city of Bukittinggi and its surroundings. So, in this case, PT. Babul Umroh Mandiri Wisata Bukittinggi Branch can try to optimize and implement several marketing strategies through SWOT analysis to improve the quality of competitiveness. The research method used by the author is a qualitative descriptive method, starting from observation, interviews and documentation. The SWOT diagram shows that this travel is in quadrant 1 (positive, positive) supports the Aggressive Strategy. This position signifies that PT. Babul Umroh Mandiri Wisata Bukittinggi Branch is a condition that can use that power owned to take advantage of existing opportunities, so it is possible to continue to expand by implementing a maximum marketing strategy in an effort to improve the quality of competitiveness. ","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123549343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-20DOI: 10.32332/multazam.v3i1.7099
Dede Mercy Rolando, Rahmah Ningsih
Problems often color the implementation of Hajj and Umrah in Indonesia, one of the actual issues that hit the Hajj and Umrah activities today is the phenomenon of the Indonesian people who like to selfie in front of the Kaaba or during the process of other worship activities. This study aims to look at the Hajj and Umrah guidance management strategies in Indonesia in implementing the Hajj and Umrah guidance functions. The method used as a blade in this study is a qualitative type with a phenomenological approach. The results of this study indicate that in order to improve the quality of the congregation, a strategy is needed in the form of pre-departure guidance, during activities, and after worship activities. This strategy can provide awareness to prospective pilgrims in understanding the meaning of each process of Hajj and Umrah activities which are carried out with full faith, piety, and humility in order to arrive at the mabrur goals of Hajj and Umrah. One of them is to become hajj and umrah pilgrims who are mabrur and avoid hedonism, materialism, and consumerism.
{"title":"\"FROM MECCA WITH SELFIE\" PHENOMENA: DECONSTRUCTION OF HAJJ AND UMRAH IN DA'WAH MANAGEMENT","authors":"Dede Mercy Rolando, Rahmah Ningsih","doi":"10.32332/multazam.v3i1.7099","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.7099","url":null,"abstract":"Problems often color the implementation of Hajj and Umrah in Indonesia, one of the actual issues that hit the Hajj and Umrah activities today is the phenomenon of the Indonesian people who like to selfie in front of the Kaaba or during the process of other worship activities. This study aims to look at the Hajj and Umrah guidance management strategies in Indonesia in implementing the Hajj and Umrah guidance functions. The method used as a blade in this study is a qualitative type with a phenomenological approach. The results of this study indicate that in order to improve the quality of the congregation, a strategy is needed in the form of pre-departure guidance, during activities, and after worship activities. This strategy can provide awareness to prospective pilgrims in understanding the meaning of each process of Hajj and Umrah activities which are carried out with full faith, piety, and humility in order to arrive at the mabrur goals of Hajj and Umrah. One of them is to become hajj and umrah pilgrims who are mabrur and avoid hedonism, materialism, and consumerism.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125126686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-15DOI: 10.32332/multazam.v3i1.5961
D. Cahyana, Nurul Isnaini, Rizky Maulana, Lilis Renfiana
Recruitment, selection, training, skills development, and human resource performance appraisal activities are the pillars that form human resource management, which aims to obtain human resources who are experts and competent in their fields. Based on this, the authors conducted research on how human resource management is applied. The research uses qualitative methods with descriptive analysis. Data collection techniques were carried out by conducting interviews and KBIH Cahaya Multazam documentation. The results of the study stated that the recruitment process was carried out by selection. Training and development is carried out by gathering employees and inviting employees to make changes by developing creativity so that employees and KBIH Cahaya Multazam are better and become the congregation's choice. The performance evaluation itself is carried out on the basis and principles of honesty and employee loyalty to KBIH Cahaya Multazam.
招聘、选拔、培训、技能开发和人力资源绩效考核活动是人力资源管理的支柱，人力资源管理的目的是获得在其领域内具有专长和能力的人力资源。基于此，笔者对人力资源管理的应用进行了研究。本研究采用定性方法和描述性分析相结合的方法。数据收集技术是通过进行访谈和KBIH Cahaya Multazam文件进行的。研究结果表明，招聘过程是通过选拔进行的。培训和发展通过聚集员工，邀请员工通过发展创造力来改变，使员工和KBIH Cahaya Multazam更好，成为会众的选择。绩效评估本身是在诚信和员工对KBIH Cahaya Multazam忠诚的基础和原则上进行的。
{"title":"ANALISIS MANAJEMEN SUMBER DAYA INSANI PADA KELOMPOK BIMBINGAN IBADAH HAJI DAN UMROH (KBIH) CAHAYA MULTAZAM","authors":"D. Cahyana, Nurul Isnaini, Rizky Maulana, Lilis Renfiana","doi":"10.32332/multazam.v3i1.5961","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.5961","url":null,"abstract":"Recruitment, selection, training, skills development, and human resource performance appraisal activities are the pillars that form human resource management, which aims to obtain human resources who are experts and competent in their fields. Based on this, the authors conducted research on how human resource management is applied. The research uses qualitative methods with descriptive analysis. Data collection techniques were carried out by conducting interviews and KBIH Cahaya Multazam documentation. The results of the study stated that the recruitment process was carried out by selection. Training and development is carried out by gathering employees and inviting employees to make changes by developing creativity so that employees and KBIH Cahaya Multazam are better and become the congregation's choice. The performance evaluation itself is carried out on the basis and principles of honesty and employee loyalty to KBIH Cahaya Multazam.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121498155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hajj documents are data consisting of the identity of pilgrims used to complement or fulfill the requirements of the pilgrimage. Hajj documents consist of a passport that includes a visa. In addition to passports accompanied by visas used in Saudi Arabia, it is required for regular pilgrims to wear the identity or identity of the pilgrims in the form of an identity bracelet. The type of method in this research is descriptive qualitative research, using management theory. Researchers collected data using interviews, observation and documentation. The results obtained in this study stated that Travel An Nahl Hajj and Umrah used a professional management system according to procedures according to the Decree of the Minister of Religion that had been stipulated. From the results of research using qualitative methods, the results obtained were that the management of Umrah documents was carried out in accordance with the implementation of a management information system with a structured database system, so that data on pilgrims who would, are currently or have already carried out Umrah using the services of PT. An Nahl Malang will be well recorded.
朝觐文件是由朝圣者的身份组成的资料，用于补充或满足朝觐的要求。朝觐文件包括护照和签证。除了在沙特阿拉伯使用的护照附带签证外，普通朝圣者还需要佩戴身份或身份证明，以身份手镯的形式。本研究的方法类型为描述性定性研究，运用管理学理论。研究人员通过访谈、观察和文件收集数据。这项研究的结果表明，旅行和朝圣和朝觐按照宗教部长法令规定的程序使用了专业管理系统。从使用定性方法的研究结果来看，所获得的结果是，朝觐文件的管理是按照一个具有结构化数据库系统的管理信息系统的实施进行的，因此，将会、目前或已经使用PT. An Nahl Malang服务进行朝觐的朝圣者的数据将得到很好的记录。
{"title":"PERAN MANAJEMEN PENGELOLAAN DOKUMEN PADA PENYELENGGARA UMRAH DI PT. AN NAHL MALANG","authors":"Trisna Wahyu Endang Febrianti, Syarif Hidayatullah, Aprilia Rachmadian","doi":"10.32332/multazam.v3i1.6435","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.6435","url":null,"abstract":"Hajj documents are data consisting of the identity of pilgrims used to complement or fulfill the requirements of the pilgrimage. Hajj documents consist of a passport that includes a visa. In addition to passports accompanied by visas used in Saudi Arabia, it is required for regular pilgrims to wear the identity or identity of the pilgrims in the form of an identity bracelet. The type of method in this research is descriptive qualitative research, using management theory. Researchers collected data using interviews, observation and documentation. The results obtained in this study stated that Travel An Nahl Hajj and Umrah used a professional management system according to procedures according to the Decree of the Minister of Religion that had been stipulated. From the results of research using qualitative methods, the results obtained were that the management of Umrah documents was carried out in accordance with the implementation of a management information system with a structured database system, so that data on pilgrims who would, are currently or have already carried out Umrah using the services of PT. An Nahl Malang will be well recorded.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125519740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-02DOI: 10.32332/multazam.v3i1.6097
Utari Nur Rahma, Dian Yunita Sari, S. Afifah, Falichatus Sholichah
As one of the KBIH in Kediri, which has been established for more than 20 years and has served many pilgrims and Umrah pilgrims, KBIH Nasrul Ummah is not without problems in management that must be faced. Departing from these facts, researchers are interested in conducting research that aims to determine the management of Hajj and Umrah services at KBIH Nasrul Ummah. Then from the existing problems the researcher will formulate a solution that is expected to help overcome these problems. This research is qualitative research with data collection techniques in the form of observation, interview and documentation. The results showed that KBIH Nasrul Ummah was one of the KBIHs in Kediri with complete facilities and prioritizing the comfort of the congregation. In addition, the KBIH management is neatly organized and always tries to provide maximum service to the congregation. However, the congregation's training before leaving for the holy land was not equipped with qualified Arabic language training. So the researchers designed Arabic language training for the congregation with the aim of helping the congregation to be more independent and able to add positive value to KBIH Nasrul Ummah.
{"title":"MANAJEMEN PELAYANAN HAJI DAN UMRAH KBIH NASRUL UMMAH","authors":"Utari Nur Rahma, Dian Yunita Sari, S. Afifah, Falichatus Sholichah","doi":"10.32332/multazam.v3i1.6097","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.6097","url":null,"abstract":"As one of the KBIH in Kediri, which has been established for more than 20 years and has served many pilgrims and Umrah pilgrims, KBIH Nasrul Ummah is not without problems in management that must be faced. Departing from these facts, researchers are interested in conducting research that aims to determine the management of Hajj and Umrah services at KBIH Nasrul Ummah. Then from the existing problems the researcher will formulate a solution that is expected to help overcome these problems. This research is qualitative research with data collection techniques in the form of observation, interview and documentation. The results showed that KBIH Nasrul Ummah was one of the KBIHs in Kediri with complete facilities and prioritizing the comfort of the congregation. In addition, the KBIH management is neatly organized and always tries to provide maximum service to the congregation. However, the congregation's training before leaving for the holy land was not equipped with qualified Arabic language training. So the researchers designed Arabic language training for the congregation with the aim of helping the congregation to be more independent and able to add positive value to KBIH Nasrul Ummah.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121768304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-02DOI: 10.32332/multazam.v3i1.7059
Aye Sudarto, Mesta Wahyu Nita, Kukuh Cahyono
Hajj management aims to provide the best possible guidance, service and protection through a good management system and management so that the pilgrimage can run safely, orderly, smoothly and comfortably in accordance with Islamic teachings. Pilgrims to be able to carry out their worship independently until they get a mabrur hajj. The system for organizing the pilgrimage is continuously undergoing changes and improvements. The increasing number of citizens to perform the pilgrimage needs to improve the quality of organizing the pilgrimage that is comfortable, orderly and in accordance with sharia provisions, so that sharia goals can be achieved. The paradigm in this paper is critical spiritualist with the perspective of maqashid sharia. Paradigma is the basic assumption regarding the subject matter, purpose and nature of the study material being studied. The applied research paradigm is a literature study with a qualitative approach. At the managerial level, the implementation of the pilgrimage is included in maqashid daruriyah (primary). Because its existence is sufficient to determine the continuity of the implementation of the pilgrimage. Because if it is not implemented and organized properly it will result in chaos and even result in the non-implementation of the pilgrimage.
{"title":"MAQASHID SYARIAH DALAM MANAGEMENT PENYELENGGARAAN IBADAH HAJI","authors":"Aye Sudarto, Mesta Wahyu Nita, Kukuh Cahyono","doi":"10.32332/multazam.v3i1.7059","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.7059","url":null,"abstract":"Hajj management aims to provide the best possible guidance, service and protection through a good management system and management so that the pilgrimage can run safely, orderly, smoothly and comfortably in accordance with Islamic teachings. Pilgrims to be able to carry out their worship independently until they get a mabrur hajj. The system for organizing the pilgrimage is continuously undergoing changes and improvements. The increasing number of citizens to perform the pilgrimage needs to improve the quality of organizing the pilgrimage that is comfortable, orderly and in accordance with sharia provisions, so that sharia goals can be achieved. The paradigm in this paper is critical spiritualist with the perspective of maqashid sharia. Paradigma is the basic assumption regarding the subject matter, purpose and nature of the study material being studied. The applied research paradigm is a literature study with a qualitative approach. At the managerial level, the implementation of the pilgrimage is included in maqashid daruriyah (primary). Because its existence is sufficient to determine the continuity of the implementation of the pilgrimage. Because if it is not implemented and organized properly it will result in chaos and even result in the non-implementation of the pilgrimage.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121958647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-01DOI: 10.32332/multazam.v3i1.5399
Nur Syamsiyah
This study uses the theory put forward by Kotler and Keller regarding the marketing mix, which is divided into the 7 Ps (product, promotion, price, place, people, process, and physical evidence), to discuss the marketing strategy for Umrah products at Travel Smart Umrah Lampung. This study aims to reveal the marketing strategy used by Travel Smarts Umrah to increase the number of pilgrims. This research is qualitative descriptive research, or field research, which uses primary and secondary data sources. The methods used to collect data are observation, interviews, and documentation. Based on the research conducted, Travel Smarts Umrah Lampung's marketing strategy to increase the number of pilgrims uses two methods: placing advertisements on all social media, going directly to prospective pilgrims, and distributing flyers through official Travel Smarts Umrah partners. In addition, through the ta'lim assembly, partnering with agencies, offering a bailout payment system, and prioritizing services for pilgrims.
{"title":"STRATEGI PEMASARAN PRODUK UMRAH PADA TRAVEL SMARTS UMRAH LAMPUNG","authors":"Nur Syamsiyah","doi":"10.32332/multazam.v3i1.5399","DOIUrl":"https://doi.org/10.32332/multazam.v3i1.5399","url":null,"abstract":"This study uses the theory put forward by Kotler and Keller regarding the marketing mix, which is divided into the 7 Ps (product, promotion, price, place, people, process, and physical evidence), to discuss the marketing strategy for Umrah products at Travel Smart Umrah Lampung. This study aims to reveal the marketing strategy used by Travel Smarts Umrah to increase the number of pilgrims. This research is qualitative descriptive research, or field research, which uses primary and secondary data sources. The methods used to collect data are observation, interviews, and documentation. Based on the research conducted, Travel Smarts Umrah Lampung's marketing strategy to increase the number of pilgrims uses two methods: placing advertisements on all social media, going directly to prospective pilgrims, and distributing flyers through official Travel Smarts Umrah partners. In addition, through the ta'lim assembly, partnering with agencies, offering a bailout payment system, and prioritizing services for pilgrims.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127033606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-19DOI: 10.32332/multazam.v2i2.5968
Siti Zulaikha
The purpose of this study is to analyze the compliance and response of prospective pilgrims in Lampung province to the regulations for organizing the pilgrimage. This research is qualitative research with a field research approach. The results of the research show that the activities of organizing the hajj deal with various agencies in both Indonesia and Saudi Arabia. Therefore, carrying out the pilgrimage is required in addition to material and physical abilities (istito'ah), it also requires patience. Be patient with the decisions of Allah SWT, and be patient with the decisions of the Indonesian government which follow the decisions of the Saudi Arabian government.
{"title":"KEPATUAHAN DAN RESPON CALON JAMAAH HAJI LAMPUNG TERHADAP PERATURAN PENYELENGGARAAN IBADAH HAJI DI KANTOR WILAYAH KEMENTERIAN AGAMA PROVINSI LAMPUNG TAHUN 2022","authors":"Siti Zulaikha","doi":"10.32332/multazam.v2i2.5968","DOIUrl":"https://doi.org/10.32332/multazam.v2i2.5968","url":null,"abstract":"The purpose of this study is to analyze the compliance and response of prospective pilgrims in Lampung province to the regulations for organizing the pilgrimage. This research is qualitative research with a field research approach. The results of the research show that the activities of organizing the hajj deal with various agencies in both Indonesia and Saudi Arabia. Therefore, carrying out the pilgrimage is required in addition to material and physical abilities (istito'ah), it also requires patience. Be patient with the decisions of Allah SWT, and be patient with the decisions of the Indonesian government which follow the decisions of the Saudi Arabian government.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123210982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-19DOI: 10.32332/multazam.v2i2.5863
Muchlis Essa
The purpose of this research is to find out how well Daqu Travel is in building a positive image of the company through the provision of Hajj and Umrah services. A descriptive qualitative research method was used for this research. According to research findings, the Daqu Travel company implements a service performance method to produce high-quality services by offering the greatest possible level of service to pilgrims. Services that will enhance the reputation of the company's products, as well as services that will build emotional relationships between the company and its employees and staff, as well as alumni and prospective pilgrims. In addition to that, Daqu Travel's service performance is a positive image of the company that looks good with testimonials from pilgrims or alumni of the congregation, and the response or stimulus given is positive. The satisfaction communicated by these testimonies has contributed to the continued increase in the number of pilgrims attending this event year after year.
{"title":"Analisis Kinerja Pelayanan Ibadah Haji Dan Umrah Dalam Membangun Citra Positif","authors":"Muchlis Essa","doi":"10.32332/multazam.v2i2.5863","DOIUrl":"https://doi.org/10.32332/multazam.v2i2.5863","url":null,"abstract":"The purpose of this research is to find out how well Daqu Travel is in building a positive image of the company through the provision of Hajj and Umrah services. A descriptive qualitative research method was used for this research. According to research findings, the Daqu Travel company implements a service performance method to produce high-quality services by offering the greatest possible level of service to pilgrims. Services that will enhance the reputation of the company's products, as well as services that will build emotional relationships between the company and its employees and staff, as well as alumni and prospective pilgrims. In addition to that, Daqu Travel's service performance is a positive image of the company that looks good with testimonials from pilgrims or alumni of the congregation, and the response or stimulus given is positive. The satisfaction communicated by these testimonies has contributed to the continued increase in the number of pilgrims attending this event year after year.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114283627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：