Pub Date : 2023-07-31DOI: 10.32890/ijms2023.30.2.7
Hafiz Mudassir Rehman, Aamir Amin, M. Rehman, Gulshan Nematova, A. Shamim, Md Billal Hossain
Social media is gaining popularity nowadays and is increasingly being used by many small and large organisations. Organisations are adopting new social platforms and technologies to achieve their key and effective management strategies. However, there are stillopportunities to explore the role of new technologies in developing useful strategies. In current research, the utilisation of technological tools especially social media was examined to improve the customer value analysis in the organisations. Besides, the research of social media use for crisis management is also increasing and the relevant strategies are still being-investigated. To overcome this gap, this research aims to evaluate the impact of the use of social media on customer value analysis and crisis management. To attain this, a detailed questionnaire was adapted from several different studies. Data were collected from a diverse targeted sample of tourism-related firms from all over Malaysia, including hotels, resorts, travel agencies and transportation companies. The model was tested using Smart PLS software and the results were generalised. Overall, this research will add a noteworthy contribution to the literature by highlighting the significance of social media and recognising its urgency during crisisfor businesses. It will also help in answering questions regarding the role of social media usage towards customer value analysis andcrisis management of organisations in the Malaysian tourism sector. Moreover, the practitioners will use the findings to make strategies for crisis management and build customer value chain.
{"title":"TRANSFORMING STRATEGIES IN THE DIGITAL ERA: THE ROLE OF SOCIAL MEDIA IN CUSTOMER VALUE ANALYSIS AND CRISIS MANAGEMENT FOR TOURISM FIRMS","authors":"Hafiz Mudassir Rehman, Aamir Amin, M. Rehman, Gulshan Nematova, A. Shamim, Md Billal Hossain","doi":"10.32890/ijms2023.30.2.7","DOIUrl":"https://doi.org/10.32890/ijms2023.30.2.7","url":null,"abstract":"Social media is gaining popularity nowadays and is increasingly being used by many small and large organisations. Organisations are adopting new social platforms and technologies to achieve their key and effective management strategies. However, there are stillopportunities to explore the role of new technologies in developing useful strategies. In current research, the utilisation of technological tools especially social media was examined to improve the customer value analysis in the organisations. Besides, the research of social media use for crisis management is also increasing and the relevant strategies are still being-investigated. To overcome this gap, this research aims to evaluate the impact of the use of social media on customer value analysis and crisis management. To attain this, a detailed questionnaire was adapted from several different studies. Data were collected from a diverse targeted sample of tourism-related firms from all over Malaysia, including hotels, resorts, travel agencies and transportation companies. The model was tested using Smart PLS software and the results were generalised. Overall, this research will add a noteworthy contribution to the literature by highlighting the significance of social media and recognising its urgency during crisisfor businesses. It will also help in answering questions regarding the role of social media usage towards customer value analysis andcrisis management of organisations in the Malaysian tourism sector. Moreover, the practitioners will use the findings to make strategies for crisis management and build customer value chain. ","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83439639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-31DOI: 10.32890/ijms2023.30.2.12
Norfatiha Othman, Abdul Rahman ABDUL LATIP, Nor Hayati Sa’at, Nor Hanim Awang@Mohd Noor
Organisasi merupakan satu unit sosial yang mengandungi individu atau kumpulan yang mempunyai kebergantungan antara satu sama lain untuk mencapai matlamat organisasinya. Bagi memastikan sesebuah organisasi mencapai matlamat yang diinginkan, kepengurusan dalam sesebuah organisasi atau perusahaan adalah penting. Begitu juga dalam perusahaan aktiviti penangkapan ikan laut dalam yang sering dikatakan tidak tersusun dan tiada organisasi. Justeru kajian ini bertujuan menjelaskan corak pengurusan organisasi aktiviti penangkapan ikan oleh juragan laut dalam. Kajian dilakukan di Wilayah Ekonomi Pantai Timur (ECER) Semenanjung Malaysia, iaitu di Kelantan, Terengganu, Pahang dan Johor Timur iaitu Mersing. Responden kajian ini adalah seramai 17 orang, iaitu lima di Kelantan, tiga di Terengganu, enam di Pahang dan tiga di Mersing menerusi pendekatan kualitatif. Penemuan kajian menunjukkan juragan ini yang merupakan pengurus perusahaan mempunyai organisasi yang bersistematik dan teratur. Malah mereka boleh menyusun setiap ahli organisasi mengikut kepakaran bidang sama ada organisasi di darat mahupun organisasi di laut. Penemuan ini secara tidak langsung dapat menghuraikan kecelaruan kepada umum bahawa komuniti nelayan sebenarnya mempunyai perancangan dan pengurusan dalam menjalankan operasi tangkapan ikan.
{"title":"PENGURUSAN ORGANISASI PERUSAHAAN PERIKANAN OLEH JURAGAN LAUT DALAM DI MALAYSIA","authors":"Norfatiha Othman, Abdul Rahman ABDUL LATIP, Nor Hayati Sa’at, Nor Hanim Awang@Mohd Noor","doi":"10.32890/ijms2023.30.2.12","DOIUrl":"https://doi.org/10.32890/ijms2023.30.2.12","url":null,"abstract":"Organisasi merupakan satu unit sosial yang mengandungi individu atau kumpulan yang mempunyai kebergantungan antara satu sama lain untuk mencapai matlamat organisasinya. Bagi memastikan sesebuah organisasi mencapai matlamat yang diinginkan, kepengurusan dalam sesebuah organisasi atau perusahaan adalah penting. Begitu juga dalam perusahaan aktiviti penangkapan ikan laut dalam yang sering dikatakan tidak tersusun dan tiada organisasi. Justeru kajian ini bertujuan menjelaskan corak pengurusan organisasi aktiviti penangkapan ikan oleh juragan laut dalam. Kajian dilakukan di Wilayah Ekonomi Pantai Timur (ECER) Semenanjung Malaysia, iaitu di Kelantan, Terengganu, Pahang dan Johor Timur iaitu Mersing. Responden kajian ini adalah seramai 17 orang, iaitu lima di Kelantan, tiga di Terengganu, enam di Pahang dan tiga di Mersing menerusi pendekatan kualitatif. Penemuan kajian menunjukkan juragan ini yang merupakan pengurus perusahaan mempunyai organisasi yang bersistematik dan teratur. Malah mereka boleh menyusun setiap ahli organisasi mengikut kepakaran bidang sama ada organisasi di darat mahupun organisasi di laut. Penemuan ini secara tidak langsung dapat menghuraikan kecelaruan kepada umum bahawa komuniti nelayan sebenarnya mempunyai perancangan dan pengurusan dalam menjalankan operasi tangkapan ikan.","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82434812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-31DOI: 10.32890/ijms2023.30.2.6
H. Mohamed, Hishamuddin Mohd Som, Norashikin Sahol Hamid, Mohd Hamran Mohamad
This study examines the relationship between career planning and job satisfaction of Armed Forces personnel in Malaysia. It determines the mediating effect of career development on the relationship between career planning and job satisfaction. This study was conducted because there is negligible attention given to the effects of career planning and career development on job satisfaction, mainly in the Malaysian Armed Forces context. The IBM Social Science Statistical Package (IBM SPSS) application was used in the data analysis using descriptive and inferential analysis. The outcomes displayed three important findings: First, the significant relationship between career planning and job satisfaction. Second, the relationship between career development and job satisfaction was significant. Third, the result statistically confirms that the effect of career planning on job satisfaction is indirectly affected by career development in the organisational sample. Further, the study discusses the contributions and recommendations based on the significant findings. In conclusion, the career planning among Malaysian Armed Forces personnel should be explained and aligned with their career development since it will affect their job satisfaction and increase their work performance in national defence and security.
{"title":"PERCEIVED CAREER PLANNING AND JOB SATISFACTION IN MALAYSIAN ARMED FORCES: THE ROLE OF CAREER DEVELOPMENT AS A MEDIATOR","authors":"H. Mohamed, Hishamuddin Mohd Som, Norashikin Sahol Hamid, Mohd Hamran Mohamad","doi":"10.32890/ijms2023.30.2.6","DOIUrl":"https://doi.org/10.32890/ijms2023.30.2.6","url":null,"abstract":"This study examines the relationship between career planning and job satisfaction of Armed Forces personnel in Malaysia. It determines the mediating effect of career development on the relationship between career planning and job satisfaction. This study was conducted because there is negligible attention given to the effects of career planning and career development on job satisfaction, mainly in the Malaysian Armed Forces context. The IBM Social Science Statistical Package (IBM SPSS) application was used in the data analysis using descriptive and inferential analysis. The outcomes displayed three important findings: First, the significant relationship between career planning and job satisfaction. Second, the relationship between career development and job satisfaction was significant. Third, the result statistically confirms that the effect of career planning on job satisfaction is indirectly affected by career development in the organisational sample. Further, the study discusses the contributions and recommendations based on the significant findings. In conclusion, the career planning among Malaysian Armed Forces personnel should be explained and aligned with their career development since it will affect their job satisfaction and increase their work performance in national defence and security. ","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90583952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-31DOI: 10.32890/ijms2023.30.2.11
Simon Ayo Adekunle, Oiza Lauren Dimowo
The study comparatively analysed university students’ preference for smartphone brands based on demographic profiles such as gender, age, and usage experience. The study also established whether a significant difference exists in students’ preference for three selected brands of smartphones. The study employed a cross-sectional research design. The study population comprised undergraduate students in a Federal government-owned university in Edo State, Nigeria. The administration and retrieval of the questionnaire used for the study were done electronically via Google Form which was voluntarily filled and submitted by the students. A total of three hundred and ninety (390) responses were received after two weeks of the exercise. Data collected were descriptively analysed using frequency counts and percentages while inferential statistics such as t-test and analysis of variance (ANOVA) were conducted to establish the influence of the different demographic profiles on the students’ preference for smartphone brands. The study found that students’ gender, age and usage experience did not significantly influence their preference for a smartphone. It was also found that Apple and Samsung brands were preferred to Tecno by most of the students. The study concluded that demographic profiles such as gender, age and user experience should not serve as the basis for smartphone manufacturers to differentiate their products but they should sustain and possibly improve their products’ durability, camera quality, long-lasting battery and impressive aesthetic appearance among others.
{"title":"COMPARATIVE ANALYSIS OF SMARTPHONE PREFERENCE AMONG NIGERIAN UNIVERSITY STUDENTS","authors":"Simon Ayo Adekunle, Oiza Lauren Dimowo","doi":"10.32890/ijms2023.30.2.11","DOIUrl":"https://doi.org/10.32890/ijms2023.30.2.11","url":null,"abstract":"The study comparatively analysed university students’ preference for smartphone brands based on demographic profiles such as gender, age, and usage experience. The study also established whether a significant difference exists in students’ preference for three selected brands of smartphones. The study employed a cross-sectional research design. The study population comprised undergraduate students in a Federal government-owned university in Edo State, Nigeria. The administration and retrieval of the questionnaire used for the study were done electronically via Google Form which was voluntarily filled and submitted by the students. A total of three hundred and ninety (390) responses were received after two weeks of the exercise. Data collected were descriptively analysed using frequency counts and percentages while inferential statistics such as t-test and analysis of variance (ANOVA) were conducted to establish the influence of the different demographic profiles on the students’ preference for smartphone brands. The study found that students’ gender, age and usage experience did not significantly influence their preference for a smartphone. It was also found that Apple and Samsung brands were preferred to Tecno by most of the students. The study concluded that demographic profiles such as gender, age and user experience should not serve as the basis for smartphone manufacturers to differentiate their products but they should sustain and possibly improve their products’ durability, camera quality, long-lasting battery and impressive aesthetic appearance among others. ","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85662267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRACT Increasing speed and complexity of change make employee well-being and learning vital. This study examines the influence of sustainable leadership on employee learning as mediated by green organizational culture, employee empowerment and affective well-being. Questionnaire data were gathered from respondents from most states in the United States working in different organizations and industries. Findings show that sustainable leadership, green organizational culture, and empowerment positively influence employee learning. Sustainable leadership and green organizational culture had the strongest path coefficients and total effects. Most relationships involving affective well-being were weak or not significant, possibly reflecting effects of the intensive phase of the COVID-19 pandemic. Results are discussed and future research is suggested. Keywords Sustainable leadership, green organizational culture, empowerment, affective well-being, employee learning.
{"title":"THE EFFECTS OF SUSTAINABLE LEADERSHIP ON EMPLOYEE LEARNING AS MEDIATED BY GREEN ORGANIZATIONAL CULTURE, EMPLOYEE EMPOWERMENT AND AFFECTIVE WELL-BEING","authors":"Leonel Prieto, Tochukwu Emegwa","doi":"10.18374/jims-23-1.6","DOIUrl":"https://doi.org/10.18374/jims-23-1.6","url":null,"abstract":"ABSTRACT Increasing speed and complexity of change make employee well-being and learning vital. This study examines the influence of sustainable leadership on employee learning as mediated by green organizational culture, employee empowerment and affective well-being. Questionnaire data were gathered from respondents from most states in the United States working in different organizations and industries. Findings show that sustainable leadership, green organizational culture, and empowerment positively influence employee learning. Sustainable leadership and green organizational culture had the strongest path coefficients and total effects. Most relationships involving affective well-being were weak or not significant, possibly reflecting effects of the intensive phase of the COVID-19 pandemic. Results are discussed and future research is suggested. Keywords Sustainable leadership, green organizational culture, empowerment, affective well-being, employee learning.","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135145441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sophie Veilleux, Jolyane Bougie, Isabelle Noiseux, A. Bitton, Luc Vachon, B. Guay, J. Rioux
{"title":"THE MEDICAL CARE PROCESS OF INFLAMMATORY BOWEL DISEASES IN CANADA: PERCEPTIONS OF PATIENTS AND PROVIDERS","authors":"Sophie Veilleux, Jolyane Bougie, Isabelle Noiseux, A. Bitton, Luc Vachon, B. Guay, J. Rioux","doi":"10.18374/jims-23-1.5","DOIUrl":"https://doi.org/10.18374/jims-23-1.5","url":null,"abstract":"","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76693874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PATTERNS OF INFORMATION-SEEKING OF PATIENTS NEWLY DIAGNOSED WITH INFLAMMATORY BOWEL DISEASE: A DESCRIPTIVE STUDY","authors":"","doi":"10.18374/jims-23-1.1","DOIUrl":"https://doi.org/10.18374/jims-23-1.1","url":null,"abstract":"","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88772458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"COLLEGE STUDENTS COVID-19 PANDEMIC ONLINE LEARNING/ WILL THERE BE A TRANSITIONAL PERIOD OF IMPACT OF THEIR ENTRANCE TO AN EVOLVING ONSITE BUSINESS WORLD","authors":"","doi":"10.18374/jims-23-1.4","DOIUrl":"https://doi.org/10.18374/jims-23-1.4","url":null,"abstract":"","PeriodicalId":41612,"journal":{"name":"International Journal of Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77563694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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