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Marketing Strategies and Market Share Growth in the Rwanda’s Coffee Industry; A Case of Coffee Business Centre 卢旺达咖啡产业的营销策略与市场份额增长咖啡商业中心案例
Q4 COMMUNICATION Pub Date : 2023-11-14 DOI: 10.53819/81018102t5289
The purpose of this study was to assess the effect of marketing strategies and market share growth in Rwanda’s coffee industry. The study was guided by the following specific objectives:  To determine effect of product strategy on the market share growth for coffee business centre ltd; to examine the effect of pricing strategy on the market share growth for coffee business center ltd and to assess the effect of digitalization strategy on the market share growth for coffee business center ltd. This study adopted a descriptive design. The study’s target population as well as sample size was 110 respondents; the sample size was selected to yield reliable results. The study conducted inferential and descriptive statistics. The showed that there is strong positive correlation between product strategy and market share growth of coffee business center at r=.836; On the other hand, the results showed that there is positive correlation between pricing strategy and market share growth for coffee business center ltd at r=. 818, Furthermore, digitalization strategy influences the market share growth for coffee business center ltd at positive correlation of. 807. Based on the regression analysis, product strategy, pricing strategy and digitalization strategy effect market share growth at R2=0.765; the study concluded that combination of product strategy, pricing strategy and digitalization strategy influence highly the market share growth for coffee business center. Furthermore, the research recommend that pricing strategy should be implemented in effective manner as the way of increase company profitability as well as expanding market share. Further, digitalization facilitates company to increase sales, hence regularly posting and updating company products on website and social media is needed to increase market share for coffee business centre. Keywords: Marketing strategies, market share growth, coffee industry, Rwanda  
本研究的目的是评估营销策略和市场份额增长对卢旺达咖啡行业的影响。这项研究以下列具体目标为指导:确定产品策略对咖啡商务中心有限公司市场份额增长的影响;考察定价策略对咖啡商业中心市场份额增长的影响,评估数字化战略对咖啡商业中心市场份额增长的影响。本研究采用描述性设计。该研究的目标人群和样本量为110名受访者;样本量的选择是为了产生可靠的结果。该研究进行了推理统计和描述性统计。结果表明:产品策略与咖啡经营中心市场份额增长呈显著正相关,r= 0.836;另一方面,研究结果显示,咖啡商业中心有限公司的定价策略与市场份额增长之间存在正相关关系,r=。818 .此外,数字化战略对咖啡商务中心有限公司市场份额增长的影响呈正相关关系。807. 通过回归分析,产品策略、价格策略和数字化策略对市场份额增长的影响R2=0.765;研究认为,产品策略、定价策略和数字化策略的结合对咖啡商业中心市场份额的增长具有重要影响。此外,研究建议有效实施价格策略,作为提高公司盈利能力和扩大市场份额的途径。此外,数字化有助于公司增加销售额,因此需要定期在网站和社交媒体上发布和更新公司产品,以增加咖啡商业中心的市场份额。关键词:营销策略,市场份额增长,咖啡产业,卢旺达
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引用次数: 0
Brand Image and Consumer Decision Making in the Mobile Telecommunication Sector, Case Study of Tecno Mobile Ltd, Rwanda 移动电信行业的品牌形象和消费者决策,以卢旺达Tecno Mobile有限公司为例
Q4 COMMUNICATION Pub Date : 2023-11-10 DOI: 10.53819/81018102t30123
A consumer's attitude towards a brand determines the behavior that the consumer will portray towards a particular brand and everything related to it. In the dynamic and fiercely competitive telecommunication industry, brand image plays a pivotal role in shaping consumer decision-making processes. This research explored the concept of brand image on consumer decision-making processes and specifically determined the effect of brand association, ascertained the effect of brand loyalty, established the effect of brand quality, and finally examined the effect of brand awareness on consumer decision-making at Tecno Mobile LTD, Rwanda in the context of the telecommunication industry. The study was anchored on various theories and models, such as the uncertainty reduction theory, brand equity model, and consumer decision-making model, which have been employed to understand the mechanisms through which brand image influences consumers' decision-making choices. The study adopted a descriptive research design and cross-section research design. The population of the study encompassed 88 respondents. Probability sampling techniques of simple random sampling and convenient sampling facilitated the census approach since the unit of observation is small. The data collected was analyzed employing both descriptive and inferential statistics. A significant and positive effect of brand association factors on consumer decision-making (β1=0.068, t=0.313; p>0.05) was observed. Correspondingly, brand loyalty factors depicted a significant and positive effect on consumer decision-making (β2=0.088, t=0.773; p>0.05). There was a positive and significant effect of brand quality factors on consumer decision-making (β3=0.730, t=.605; p<0.05). Brand awareness factors also portrayed a significant and positive effect on consumer decision-making (β4=-0.051, t=-0.046; p>0.05). The study found that all variables exhibited a significant and positive relationship with consumer decision-making. Every unit change in the beta values presented a unit change increase in consumer decision-making. This concluded that all the null hypotheses were rejected. Keywords: Brand Image, Consumer Decision Making, Mobile Telecommunication, Tecno Mobile Ltd, Rwanda  
消费者对品牌的态度决定了消费者对特定品牌及其相关事物的行为。在充满活力和激烈竞争的电信行业,品牌形象在塑造消费者决策过程中起着举足轻重的作用。本研究探讨了品牌形象概念对消费者决策过程的影响,具体确定了品牌联想的影响,确定了品牌忠诚的影响,建立了品牌质量的影响,最后考察了电信行业背景下卢旺达Tecno Mobile LTD的品牌意识对消费者决策的影响。本研究以各种理论和模型为基础,如不确定性减少理论、品牌资产模型和消费者决策模型,以了解品牌形象影响消费者决策选择的机制。本研究采用描述性研究设计和横断面研究设计。研究对象包括88名受访者。简单随机抽样和方便抽样的概率抽样技术,由于观测单位较小,便于普查方法。收集的数据采用描述性和推断性统计进行分析。品牌联想因素对消费者决策有显著的正向影响(β1=0.068, t=0.313;P>0.05)。相应的,品牌忠诚因素对消费者决策有显著的正向影响(β2=0.088, t=0.773;p> 0.05)。品牌质量因素对消费者决策有显著的正向影响(β3=0.730, t= 0.605;术中,0.05)。品牌认知因素对消费者决策也有显著的正向影响(β4=-0.051, t=-0.046;p> 0.05)。研究发现,所有变量都与消费者决策表现出显著的正相关关系。贝塔值的每一个单位变化都表示消费者决策的单位变化增加。这表明所有的零假设都被拒绝了。关键词:品牌形象,消费者决策,移动通信,Tecno Mobile Ltd,卢旺达
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引用次数: 0
The Relationship between Relationship Marketing and Brand Loyalty in Mobile Telecom Service Providers: Case of Nairobi County, Kenya 移动通信服务提供商关系营销与品牌忠诚度的关系:以肯尼亚内罗毕县为例
Q4 COMMUNICATION Pub Date : 2023-09-11 DOI: 10.53819/81018102t2190
Jessica Atieno Ooko
Relationship marketing remains a major predictor of brand loyalty in the telecommunication industry. Regardless of this, mobile telecommunication firms in Kenya are yet to achieve required brand loyalty levels. This is evident given high levels of switching freedom and churn rate levels which rose from 21.20% to 31.45% in Safaricom, while in Airtel, this rose from 4.9% to 6.0% in 2021. The main purpose of this study was to investigate the effect of relationship marketing on brand loyalty in mobile telecommunication service providers in Kenya. The study was hinged relationship marketing theory and descriptive research design. Target population was 124,849 subscribers drawn from four telecoms; Safaricom, Airtel, Telecom and Equitel. Stratified sampling technique was used to select a representative sample of 443 respondents. The primary data for the study was collected using a closed ended survey instrument. The study adopted Cronbach’s metrics of alpha to determine the internal consistency of the instrument while its validity was assessed by supervisors. Quantitative data was analyzed using both descriptive statistics (frequencies, percentages, means, standard deviation) and inferential statistics (Correlation and Regression). The findings indicated that there is a positive and significant relationship between relationship marketing and brand loyalty, where relationship marketing explained 60.1% of the variance in mobile telecommunication service providers brand loyalty. The study concludes that relationship marketing has a significant effect on brand loyalty. The telecos management should put more effort on human interactions and activities, enhanced Collaborative Perspective, aligned and empowerment employee and value co-creation behaviors in order to advance relationship marketing Keywords: Relationship Marketing, Brand Loyalty
关系营销仍然是电信行业品牌忠诚度的主要预测因素。尽管如此,肯尼亚的移动通信公司仍未达到所需的品牌忠诚度水平。这一点很明显,因为Safaricom的转换自由度和流失率从21.20%上升到31.45%,而Airtel的流失率从4.9%上升到2021年的6.0%。本研究的主要目的是调查关系营销对肯尼亚移动电信服务提供商品牌忠诚度的影响。本研究将关系营销理论与描述性研究设计相结合。目标人群为来自四家电信公司的124,849名用户;Safaricom, Airtel, Telecom和Equitel。采用分层抽样方法,选取具有代表性的443名受访者。本研究的主要数据是使用封闭式调查工具收集的。本研究采用Cronbach 's alpha度量来确定该工具的内部一致性,而其效度由主管评估。定量数据分析采用描述性统计(频率、百分比、平均值、标准差)和推理统计(相关和回归)。研究结果表明,关系营销与品牌忠诚度之间存在显著的正相关关系,其中关系营销解释了移动通信服务提供商品牌忠诚度变异的60.1%。研究发现,关系营销对品牌忠诚度有显著影响。电信企业管理应更多地关注人际互动和活动,增强协作视角,协调和授权员工和价值共同创造行为,以促进关系营销。关键词:关系营销,品牌忠诚
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引用次数: 0
Digital Marketing and Sales Performance of Agribusinesses under Tanzania Horticultural Association: The Case of Small and Medium-Sized Enterprises in Arusha, Tanzania 坦桑尼亚园艺协会下属农业企业的数字营销与销售绩效:以坦桑尼亚阿鲁沙中小企业为例
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-09-07 DOI: 10.53819/81018102t4191
Cecilia Luhatanisa
To be digital, one must consider more than one tool or media. As a result, no firm organization can escape using digital technology for data collecting, performance improvement, producing high-quality items, or marketing, among other things. The purpose of this study was to assess the effectiveness of digital marketing as a sales boost among small and medium-sized firms registered with TAHA in Arusha, Tanzania. The specific objectives were to determine the effectiveness of YouTube, Facebook, SMS and MMS in enhancing sales marketing performance of SMEs in Arusha, Tanzania. The study was informed by both social exchange theory and the diffusion of innovation theory. A mixed-methods research strategy was utilized in this study, which included 705 Tanzania Horticultural Association (TAHA) members. 255 respondents and a simple random sampling procedure were used to establish the sample size. The research used primary information collected via the use of semi-structured questionnaires. Inferential and descriptive statistics were used to analyse the data in SPSS version 26.0. The results of the study showed that the variables YouTube, Facebook, Small Message Service, and Multiple Message Service had a coefficient of determination (R2) of 0.629, which indicated that these variables were able to explain 62.9% of the sales marketing performance of SMEs in Arusha, Tanzania. In particular, the study found a positive and significant correlation between YouTube effectiveness and sales performance (β=0.184, p=0.020); a positive but not statistically significant correlation between Facebook and sales marketing performance (β =0.047, p=0.597); a positive and significant correlation between SMS and sales marketing performance (β=0.442, p=0.000); and a positive and significant correlation between MMS and sales performance. The research comes to the overall conclusion that digital marketing is an effective strategy for facilitating access to company information, particularly for individuals working with agribusinesses. The study thus recommends that there is a need of trying to streamline the usage of MMS and Facebook since it was seen to be insignificantly used even if it is very strong tool for advertisement. Keywords: Digital Marketing, Agribusinesses in Tanzania, Sales Performance, Horticultural Association, Small and Medium-Sized Enterprises in Arusha.
要实现数字化,就必须考虑不止一种工具或媒体。因此,没有任何一家公司可以不使用数字技术来收集数据、提高绩效、生产高质量产品或营销等等。本研究的目的是评估数字营销在坦桑尼亚阿鲁沙TAHA注册的中小型企业中促进销售的有效性。具体目标是确定YouTube、Facebook、短信和彩信在提高坦桑尼亚阿鲁沙中小企业销售营销绩效方面的有效性。本研究以社会交换理论和创新扩散理论为基础。本研究采用混合方法研究策略,包括705名坦桑尼亚园艺协会(TAHA)会员。255名受访者和一个简单的随机抽样程序来确定样本量。该研究使用了通过使用半结构化问卷收集的主要信息。采用SPSS 26.0版本的推理统计和描述性统计对数据进行分析。研究结果表明,YouTube、Facebook、Small Message Service和Multiple Message Service变量的决定系数(R2)为0.629,表明这些变量能够解释坦桑尼亚阿鲁沙中小企业销售营销绩效的62.9%。特别是,研究发现YouTube有效性与销售业绩之间存在显著的正相关关系(β=0.184, p=0.020);Facebook与销售营销绩效呈正相关,但无统计学意义(β =0.047, p=0.597);短信与销售营销绩效呈显著正相关(β=0.442, p=0.000);MMS与销售业绩呈显著正相关。研究得出的总体结论是,数字营销是促进获取公司信息的有效策略,特别是对于与农业企业合作的个人。因此,该研究建议,有必要尝试简化彩信和Facebook的使用,因为尽管它是一个非常强大的广告工具,但它的使用却很少。关键词:数字营销,坦桑尼亚农业企业,销售业绩,园艺协会,阿鲁沙中小企业
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引用次数: 0
Strategies of Marketing in the Internationalization Process of SME: A Case Study on B2B Context 中小企业国际化过程中的营销策略:以B2B为例
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.6-28
{"title":"Strategies of Marketing in the Internationalization Process of SME: A Case Study on B2B Context","authors":"","doi":"10.54663/2182-9306.2023.sn13.6-28","DOIUrl":"https://doi.org/10.54663/2182-9306.2023.sn13.6-28","url":null,"abstract":"","PeriodicalId":41741,"journal":{"name":"International Journal of Marketing Communication and New Media","volume":" ","pages":""},"PeriodicalIF":0.4,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48205659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Services Marketing: Where Are We Now? 服务营销:我们现在在哪里?
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.1-5
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引用次数: 0
A influencia da qualidade do serviço na relação de consultoria 服务质量对咨询关系的影响
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.95-124
{"title":"A influencia da qualidade do serviço na relação de consultoria","authors":"","doi":"10.54663/2182-9306.2023.sn13.95-124","DOIUrl":"https://doi.org/10.54663/2182-9306.2023.sn13.95-124","url":null,"abstract":"","PeriodicalId":41741,"journal":{"name":"International Journal of Marketing Communication and New Media","volume":" ","pages":""},"PeriodicalIF":0.4,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48044777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital Customer Experiences: A Multiple Case Study Approach of Malaysia Financial Institutions 数字客户体验:马来西亚金融机构的多案例研究方法
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.29-55
This study presents evidence on the initiatives and transformation model in Malaysia Financial Institutions. Offers a case analysis of Digital Transformation (DT) from a financial institution’s perspective and considers the annual reports of eight local banks published by Bursa Malaysia (Malaysian Stock Exchange) that define their digital customer experience plans. The study applies qualitative analysis, purposive sampling, and case analysis using a text-mining method to the annual reports. In assessing the initiatives, customers emphasize the bank practices focusing on understanding and delivering value-in-use.
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引用次数: 0
Enhancing Social Media Engagement for Logistics Services Branding 加强社会媒体参与,推广物流服务品牌
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.125-155
{"title":"Enhancing Social Media Engagement for Logistics Services Branding","authors":"","doi":"10.54663/2182-9306.2023.sn13.125-155","DOIUrl":"https://doi.org/10.54663/2182-9306.2023.sn13.125-155","url":null,"abstract":"","PeriodicalId":41741,"journal":{"name":"International Journal of Marketing Communication and New Media","volume":" ","pages":""},"PeriodicalIF":0.4,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43455188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Comunicación del marketing y Gestión de relación con clientes de servicios de yoga: Netnografía comparativa pre y post pandemia en Facebook 瑜伽服务的营销传播和客户关系管理:Facebook大流行前后的网络比较
IF 0.4 Q4 COMMUNICATION Pub Date : 2023-07-14 DOI: 10.54663/2182-9306.2023.sn13.77-94
{"title":"Comunicación del marketing y Gestión de relación con clientes de servicios de yoga: Netnografía comparativa pre y post pandemia en Facebook","authors":"","doi":"10.54663/2182-9306.2023.sn13.77-94","DOIUrl":"https://doi.org/10.54663/2182-9306.2023.sn13.77-94","url":null,"abstract":"","PeriodicalId":41741,"journal":{"name":"International Journal of Marketing Communication and New Media","volume":" ","pages":""},"PeriodicalIF":0.4,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44076420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
International Journal of Marketing Communication and New Media
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