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Academic service quality, student role and WOM communication in higher education 高等教育中的学术服务质量、学生角色与口碑传播
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-7
A. Tehçi
Academic service quality in higher education is co-created by all participants of the educational process, including students. Word of mouth communication (WOM) in the education sector is among the main tools to assess the level of training services. In this context, the study investigates the relationship between the student role, academic service quality, word of mouth communication, and electronic word of mouth communication in higher education. The theoretical basis of the research is the principles of behavioural economics and service-dominant logic theory, in particular. Hypotheses were tested using the structural equation model. The research data collected using the questionnaire method were obtained from 164 students in the foreign language preparatory class at a state university in Kyrgyzstan. IBM SPSS AMOS 21 package program was used to test the structural relationships in the research model. The findings showed that student role positively affected academic service quality and WOM communication. In addition, it was concluded that academic service quality positively impacted word of mouth communication, which, in turn, affected electronic word of mouth communication. Among the directions of future research are studies with a larger sample and different research methods and designs used.
高等教育的学术服务质量是包括学生在内的所有教育过程参与者共同创造的。教育部门的口头交流是评估培训服务水平的主要工具之一。在此背景下,本研究探讨了高等教育中学生角色、学术服务质量、口碑传播与电子口碑传播之间的关系。研究的理论基础是行为经济学原理,特别是服务优势逻辑理论。采用结构方程模型对假设进行检验。采用问卷调查法收集的研究数据来自吉尔吉斯斯坦一所国立大学外语预科班的164名学生。采用IBM SPSS AMOS 21软件包程序对研究模型中的结构关系进行检验。研究发现,学生角色对学术服务品质及口碑传播有正向影响。此外,研究还发现,学术服务质量正向影响口碑传播,进而影响电子口碑传播。在未来的研究方向是更大的样本和不同的研究方法和设计的研究。
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引用次数: 1
Assessing strategic planning in municipalities: Methodological, practical and managerial aspects 评估市政战略规划:方法、实践和管理方面
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-5
I. Antipin, N. Vlasova
The topicality of municipal strategizing in the Russian Federation is due to, among other things, the lack of a unified methodology for devising and implementing strategies of municipal socio-economic development. The quality of these strategies and their effectiveness vary significantly. The article examines methodological, practical and managerial aspects of the assessment of strategic planning in Russian municipalities. The research methodology is based on the theoretical principles of strategic management, regional and municipal economics. The methods of statistical analysis (ranking and grouping) are used. The empirical basis includes Rosstat statistical data and socio-economic development strategies of the largest Russian cities. In the research, we formulate and test the methodology for a comprehensive assessment of the strategic planning of regions at various hierarchical levels, which allows evaluating the formation process of a strategy, as well as its content and practical feasibility. The results of the assessment have allowed us to distribute the municipalities in question by the effectiveness of their socio-economic development and identify the main drawbacks of the corresponding strategies: lack of analysis of the environment, the mission and the main goal; poorly elaborated strategic avenues; ineffective methods and control mechanisms; untimely adjustments, etc. The socio-economic development of territories is proved to be dependent on the quality of strategic planning and management. The practical value of the study is due to the strong need for timely management of the strategic development of various territories, including municipalities.
俄罗斯联邦的市政战略之所以成为专题,除其他外,是因为缺乏制定和执行市政社会经济发展战略的统一方法。这些战略的质量和效果差别很大。本文审查了俄罗斯各市战略规划评估的方法、实践和管理方面。研究方法以战略管理、区域和城市经济学的理论原则为基础。采用了统计分析(排序和分组)的方法。实证基础包括俄罗斯国家统计局的统计数据和俄罗斯最大城市的社会经济发展战略。在研究中,我们制定并检验了区域战略规划多层次综合评估的方法,该方法可以评估战略的形成过程、内容和实际可行性。评估的结果使我们能够按照社会经济发展的有效性对有关城市进行分配,并确定相应战略的主要缺点:缺乏对环境、使命和主要目标的分析;战略途径不完善;方法和控制机制无效;调整不及时等。事实证明,领土的社会经济发展取决于战略规划和管理的质量。这项研究的实际价值是由于迫切需要及时管理包括城市在内的各领土的战略发展。
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引用次数: 1
Health-oriented leadership’s impact on the well-being of healthcare workers: Assessment with a mediated model 健康导向领导对医护人员幸福感的影响:中介模型评估
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-4
G. Kerse, A. Çakıcı, Vural Deniz
. In the face of growing stress in the workplace, employers are particularly interested in management practices focused on maintaining the psychological health of employees. This study examines the effect of the perception of health-oriented leadership (HoL) on the well-being of healthcare workers who have severe psychosocial working conditions in order to increase interest in employee well-being and provide leadership with a central role in this regard. The paper examined psychological wellbeing (PWB), job satisfaction, and life satisfaction together while attempting to determine whether HoL directly and indirectly (via PWB) affected work and life satisfaction based on the JD-R model. The methodological basis of the study was the provisions of the human resource theory management and the theory of leadership. Data was collected from 187 employees (convenience sampling) of a healthcare organization operating in a province in Turkey with the survey technique and analyzed using the SPSS and Smart PLS software. The findings revealed that HoL affects job satisfaction and life satisfaction both directly and through PWB. Therefore, the perception of HoL increased PWB, which in turn increased job satisfaction and life satisfaction. The study ultimately deducted that it was important to exhibit HoL behaviors for employee well-being. Among possible directions for further research could be a longitudinal design of analysis, as well as expanding the sample by including private healthcare organizations and additional locations.
. 面对工作场所日益增长的压力,雇主对注重保持员工心理健康的管理实践特别感兴趣。本研究考察了健康导向领导(HoL)对具有严重社会心理工作条件的医护人员幸福感的影响,以增加对员工幸福感的兴趣,并在这方面提供领导的核心作用。本研究以JD-R模型为基础,考察了心理健康(PWB)、工作满意度和生活满意度,并试图确定心理健康是否直接或间接(通过PWB)影响工作满意度和生活满意度。本研究的方法论基础是人力资源理论管理和领导力理论的规定。数据从187名员工(方便抽样)的医疗保健组织在土耳其的一个省与调查技术收集,并使用SPSS和智能PLS软件进行分析。研究结果显示,工作满意度对工作满意度和生活满意度有直接或间接的影响。因此,对工作满意度的感知增加了PWB,进而增加了工作满意度和生活满意度。该研究最终得出结论,表现出良好的行为对员工的幸福感很重要。进一步研究的可能方向之一是纵向设计分析,以及通过包括私人医疗保健组织和其他地点来扩大样本。
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引用次数: 0
Corporate demographic policy: The reality and development opportunities in Russian organizations 企业人口政策:俄罗斯企业的现实与发展机遇
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-3
A. Bagirova, A. Vavilova
Support for families with children within the social institution of business is viewed as a potential strengthening of the demographic policy of the state, which can add to public assistance and make it more targeted by taking into account the needs of the workers who, along with performing professional functions, also carry parental responsibilities. The article studies the relationship between the readiness of a company to cover demographic aspects in its social responsibility policy and the presence of an innovative corporate culture. The theoretical basis includes the new institutional approach, according to which organizations and the environment they operate in are interconnected. Among the research methods used in the paper are expert survey, document analysis, as well as economic and statistical methods of univariate and multivariate analysis. The empirical basis was the results of: (1) a sociological study involving 500 representatives of all Russian federal districts (May–June 2020), which assessed the prevalence of corporate demographic policy measures in Russian regions and their effectiveness, and (2) an expert survey of 7 HR specialists (November 2021), which identified the type of corporate culture in a large Russian IT company instituting these measures. The findings show that the introduction of international practices at Russian enterprises to support families with children was accelerated by the outbreak of the COVID-19 pandemic. The usefulness of such practices is highly valued by employees. The case study of the IT company reveals that it uses an innovative type of corporate culture. We demonstrate that the integration of demographic policy into a corporate culture of this type increases labour productivity, forms a positive public and corporate image of the company and contributes to its investment attractiveness.
在社会商业机构内对有子女家庭的支持被视为加强国家人口政策的一种潜在手段,它可以增加公共援助,并通过考虑到工人的需求使其更具针对性,工人在履行专业职能的同时也承担着父母的责任。本文研究了公司在其社会责任政策中涵盖人口统计方面的准备程度与创新企业文化的存在之间的关系。理论基础包括新的制度方法,根据这种方法,组织和它们所处的环境是相互联系的。本文采用的研究方法有专家调查法、文献分析法以及单因素和多因素分析的经济学和统计学方法。实证基础是:(1)一项涉及俄罗斯所有联邦区500名代表的社会学研究(2020年5月至6月),该研究评估了俄罗斯地区企业人口政策措施的普遍性及其有效性;(2)一项针对7名人力资源专家的专家调查(2021年11月),该调查确定了实施这些措施的俄罗斯大型IT公司的企业文化类型。调查结果表明,2019冠状病毒病大流行的爆发加快了俄罗斯企业在支持有子女家庭方面引入国际做法的步伐。这些实践的有用性受到员工的高度重视。通过对IT公司的案例分析,发现该公司采用了一种创新型的企业文化。我们证明,将人口政策整合到这种类型的企业文化中可以提高劳动生产率,形成公司积极的公众和企业形象,并有助于其投资吸引力。
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引用次数: 0
Whether academic and teaching staff are universal 学术和教学人员是否具有普遍性
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-6
A. Gozalova, V. Ryzhova, L. Skachkova
Academic personnel routinely carry out a wide range of teaching, research, administrative, and expert functions. However, many of them do not focus on universality, but in fact specialize in performing one or several academic functions (profiles). The article deals with the discrepancy between the traditional distribution of professional duties of academic and teaching staff (ATS) and their actual performance. The research methodology is based on the positive agency theory, which allows explaining the peculiarities of social and labour relations in the academic sphere. The research methods of descriptive, frequency and regression analysis are used, including the method of logistic regression. The empirical basis includes the results of a survey conducted in 2022 of 207 academic and teaching staff members of the Southern Federal University, Russia. The questionnaire was compiled of the aspects of academic, teaching, expert and administrative profiles, as well as the questions about the socio-economic characteristics of respondents, the professional role they prefer, labour productivity and salary satisfaction. The results of studying the structure and the ATS’s choice of professional roles (profiles) can be used to solve problems in the field of social and labour relations at the university. According to the findings, the share of employees choosing specialization and the share of ‘universal’ employees were distributed equally; a discrepancy was found between respondents’ preference for performing one or another function and the actual work they do in the academic field. It was revealed that the specialization of work in a certain profile has a significant impact on labour productivity, and an increase in the number of work profiles reduces the likelihood of being in a group of employees satisfied with the correlation between their salary and the volume and complexity of the work performed.
学术人员通常承担广泛的教学、研究、行政和专家职能。然而,他们中的许多人并不关注普遍性,而是实际上专门执行一种或几种学术功能(概况)。本文论述了传统的学术和教学人员的专业职责分配与实际表现之间的差异。研究方法以积极代理理论为基础,该理论允许在学术领域解释社会和劳动关系的特殊性。本文采用了描述性分析、频率分析和回归分析等研究方法,其中包括逻辑回归方法。实证基础包括2022年对俄罗斯南部联邦大学207名学术和教学人员进行的调查结果。调查表编制了学术、教学、专家和行政方面的概况,以及关于答复者的社会经济特征、他们喜欢的专业角色、劳动生产率和薪金满意度的问题。研究结构和ATS专业角色选择(概况)的结果可用于解决大学社会和劳资关系领域的问题。根据研究结果,选择专业化员工的比例和选择“通用”员工的比例分布均匀;调查发现,受访者对履行一项或另一项职能的偏好与他们在学术领域所做的实际工作之间存在差异。研究表明,在某一特定领域工作的专业化对劳动生产率有重大影响,工作领域数量的增加降低了员工对其工资与所从事工作的数量和复杂性之间的相关性感到满意的可能性。
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引用次数: 1
Transformation of the largest Russian companies’ business vocabulary in annual reports: Data Mining 在年度报告中最大的俄罗斯公司的商业词汇的转变:数据挖掘
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-2
P. Mikhnenko
One of the promising areas of business analysis is the development of new methods and tools for accounting of nonfinancial and non-numeric information. There is a significant number of theoretical and practical solutions in this field; however, the issues of the transformation dynamics of companies’ business vocabulary need to be studied more extensively. The article aims to identify and interpret latent information reflecting strategic guidelines and conditions for the economic development of Russian enterprises. The methodology of the study is based on the concepts of narrative economics and multimodal business analytics, which is a system of scientific-practical methods for analyzing the activities of economic entities through the use of data from heterogeneous sources. The Data Mining methods and tools for analyzing and systematizing large volumes of textual information were used. The data for research were retrieved from the annual reports of the largest Russian companies for 2018–2020. Among the main indicators of the business vocabulary transformation considered in the paper are the occurrence of unique key tokens (UKTs) and the dynamics of its change, as well as the main contexts of UKTs relevant to the problem of development. The findings indicate noticeable changes in the vocabulary of Russian companies’ annual reports, such as a decline in covering formal aspects of economic activity and a growing debate on the development in the presence of risk. It is shown that these trends were most clearly manifested in the reports of metallurgical and energy enterprises. The research results can serve as a basis for enhancing the analytical and predictive effectiveness of modern business analysis
商业分析的一个有前途的领域是开发新的方法和工具来处理非财务和非数字信息。在这一领域有大量的理论和实践解决方案;然而,公司业务词汇的转换动态问题需要更广泛的研究。本文旨在识别和解读反映俄罗斯企业经济发展战略方针和条件的潜在信息。该研究的方法论基于叙事经济学和多模式商业分析的概念,多模式商业分析是一套科学实用的方法系统,通过使用来自异质来源的数据来分析经济实体的活动。使用数据挖掘方法和工具对大量文本信息进行分析和系统化。研究数据取自俄罗斯最大公司2018-2020年的年度报告。本文中考虑的商业词汇转换的主要指标是唯一关键令牌(ukt)的出现及其变化的动态,以及与发展问题相关的ukt的主要背景。调查结果表明,俄罗斯公司年度报告的词汇出现了明显变化,例如,对经济活动的正式方面的报道减少,以及对存在风险的发展的讨论日益增多。这些趋势在冶金和能源企业的报告中表现得最为明显。研究结果可为提高现代商业分析的分析和预测效能提供依据
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引用次数: 0
The impact of ESG and personal environmental concern on performance of Russian companies ESG和个人环境关注对俄罗斯公司绩效的影响
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-11-03 DOI: 10.29141/2218-5003-2022-13-5-1
E. Popova, N. Strikh
The article aims to empirically test the hypothesis on the impact of environmental, social and corporate governance (ESG) practices and employees’ personal environmental concerns on the performance of Russian companies. The methodological basis is the theory of corporate social and environmental responsibility embodied in the ESG concept. Exploratory factor analysis and linear regression are used to assess individual factors of corporate responsibility and personal environmental concerns on the ability of companies to perform better, i.e. to achieve their long-term goals. The empirical basis is the survey data of 339 employees of Russian companies. The research results show that strategic aspects of environmental responsibility and corporate governance are strongly connected within a single theoretical framework, while social responsibility of companies and environmental concern can be identified as a separate area of managerial efforts. Originality of the chosen approach is related to the proposed structured questionnaire that reveals various aspects of personal environmental concern and contributes to ESG practices assessment. The conducted regression analysis has demonstrated a positive impact of ESG strategies on the performance of the Russian companies in question, showing that social responsibility plays a decisive role in the ESG formula. Environmental concerns of employees do not have a significant effect on their personal assessment of organizational performance. The authors propose that managers should implement the most relevant ESG practices discussed in this article to sustain high levels of organizational performance.
本文旨在实证检验关于环境、社会和公司治理(ESG)实践和员工个人环境问题对俄罗斯公司绩效影响的假设。方法论基础是体现在ESG概念中的企业社会和环境责任理论。探索性因素分析和线性回归用于评估公司责任和个人环境问题的个人因素对公司表现更好的能力的影响,即实现其长期目标。实证依据是对俄罗斯企业339名员工的调查数据。研究结果表明,环境责任和公司治理的战略方面在一个理论框架内紧密相连,而公司的社会责任和环境关注可以被视为管理努力的一个单独领域。所选方法的独创性与所建议的结构化问卷有关,该问卷揭示了个人环境关注的各个方面,并有助于ESG实践评估。所进行的回归分析表明,ESG战略对相关俄罗斯公司的绩效具有积极影响,表明社会责任在ESG公式中起着决定性作用。员工对环境的关注对他们个人对组织绩效的评价没有显著影响。作者建议管理者应该实施本文中讨论的最相关的ESG实践,以维持高水平的组织绩效。
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引用次数: 2
The Russian economic journals market amid international isolation 俄罗斯经济期刊在国际孤立的情况下上市
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-09-07 DOI: 10.29141/2218-5003-2022-13-4-2
E. Balatsky, N. Ekimova
In the article, we look at scientometric indicators to deal with the issues of reforming the science management system in Russia formed in the 2010th. Among the directions of the reform is to preserve the quality of Russian economic journals in the face of scientific ostracism and the vanishing of international scientometric standards. The theoretical basis of the study is comprised of scientometric management and a set of bibliometric and expert approaches to evaluating research periodicals. The method of comparative analysis was applied. The data for research were retrieved from international citation databases Web of Science and Scopus, as well as the Russian electronic library eLibrary.ru (RSCI). Having performed a comparative analysis of strengths and weaknesses of the scientometric management system, we have developed an organizational scheme for the market of the Russian economic journals, which eliminated distortions in their assessment and kept a prime focus on the content of articles published. The new management paradigm emerging is determined by the specificity of the current stage of world development, which is to diminish the role of scientific journals. The authors propose both a set of strategic measures for the restructuring of the Russian information space and tactical steps that allow the management of Russian periodicals on economics to maintain and enhance their quality. The theoretical and practical value of the study lies in the need to ensure a high level of scientific publications in the context of the disintegration of the world scientific community.
本文从科学计量指标的角度探讨了俄罗斯2010年形成的科学管理体制改革问题。改革的方向之一是在科学排斥和国际科学计量标准消失的情况下保持俄罗斯经济期刊的质量。本研究的理论基础包括科学计量学管理和一套文献计量学和专家评价研究期刊的方法。采用比较分析的方法。研究数据来源于国际引文数据库Web of Science和Scopus,以及俄罗斯电子图书馆elibrlibrary .ru (RSCI)。在对科学计量管理系统的优缺点进行了比较分析之后,我们为俄罗斯经济期刊的市场制定了一个组织方案,该方案消除了评估中的扭曲,并将重点放在发表的文章的内容上。新的管理模式的出现是由当前世界发展阶段的特殊性决定的,这就是削弱科学期刊的作用。本文提出了一套重构俄文信息空间的战略措施和使俄文经济期刊管理保持和提高其质量的战术步骤。这项研究的理论和实践价值在于,在世界科学界解体的背景下,需要确保高水平的科学出版物。
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引用次数: 3
Economic science and publication activity in a paternalistic state 家长制状态下的经济科学和出版活动
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-09-07 DOI: 10.29141/2218-5003-2022-13-4-1
A. Rubinstein, N. Burakov
The increasing impact of scientometrics and formal approaches to science management distorts employee motivation, which, in turn, impedes the growth and accumulation of scientific knowledge. The paper aims to gauge public opinion on the paternalistic state activity in the field of science using the results of a sociological survey. The methodological basis includes the principles of paternalism and scientometric management. The study uses the results of the survey of the economic community held by the New Economic Association in 2022. The methods of regression analysis and factor analysis modified for multiway data were applied. Formalization and bureaucratization of science management processes are viewed within the framework of the well-known conflict between the Higher Attestation Commission and the RSCI, which created numerous barriers for researchers who prepared candidate and doctoral dissertations. To assess the attitude of experts to the current situation, it is necessary to obtain a constant sociological cross-section of opinions, if possible. Public monitoring of economic journals and the MW-analysis methodology made it possible to rank journals for the year of 2022. The compiled private and aggregate rankings contain information about the preferences of the economic community and are markedly different from the RSCI scientometric-based indicators. The paper also presents an expert assessment of the proposals for reforming the journal activity, in particular, the proposal of creating material incentives by research periodicals for scientists to prepare high-quality articles.
科学计量学和科学管理的正式方法的影响越来越大,扭曲了员工的动机,这反过来又阻碍了科学知识的增长和积累。本文旨在利用社会学调查的结果来衡量公众对科学领域家长式国家活动的看法。方法论基础包括家长式管理原则和科学计量管理原则。该研究采用了新经济学会于2022年对经济界进行的调查结果。采用回归分析和修正因子分析方法对多向数据进行分析。科学管理过程的正规化和官僚化是在高等认证委员会和RSCI之间众所周知的冲突的框架内看待的,这给准备候选人和博士论文的研究人员造成了许多障碍。为了评估专家对当前形势的态度,如果可能的话,有必要获得一个持续的社会学横截面意见。公众对经济期刊的监测和mw分析方法使得对2022年的期刊进行排名成为可能。汇编的私人和综合排名包含有关经济界偏好的信息,与RSCI基于科学计量学的指标明显不同。本文还对改革期刊活动的建议进行了专家评估,特别是通过研究期刊为科学家编写高质量文章提供物质激励的建议。
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引用次数: 2
Russian economic and sociological journals in Scopus: The impact of publication language on the citation rate Scopus中的俄罗斯经济社会学期刊:出版语言对被引率的影响
IF 0.5 Q4 MANAGEMENT Pub Date : 2022-09-07 DOI: 10.29141/2218-5003-2022-13-4-4
O. Tretyakova
Choosing a publishing model is crucial for an academic journal which aims to increase international visibility, cover a wide readership and strengthen its position in international scientometric databases. The article investigates the publishing models of Russian economic and sociological journals indexed in Scopus. The methodological basis of the study is the general principles of scientometric management. The methods of content analysis and citation analysis were used. The information base covers the data retrieved from the Russian Science Citation Index and international scientometric databases Scopus, Scimago Journal & Country Rank. We propose an approach that helps establish a correlation between Russian articles’ citation rate in the international environment and their publication language. In the course of the study, we analyse 30 journals and carry out a quantitative and qualitative assessment of their citations. The paper provides a typology of publication models and categorises them into nine groups according to the share of English-language articles, their publication frequency and specificity in relation to the Russian-language content. Having analysed the journals’ citation indicators, we identify the models that do not impede the journals’ integration into the international environment and are most effective in achieving high citation rates and reaching a wide international readership. Publishing two Russian and English parallel versions of the same journal is recognized as the best practice. The findings can be of use to research institutions and editorial offices in designing journal promotion strategies and strengthening their positions in international scientometric databases.
对于一份旨在提高国际知名度、覆盖广泛读者群和加强其在国际科学计量数据库中的地位的学术期刊来说,选择一种出版模式至关重要。本文考察了Scopus收录的俄罗斯经济学和社会学期刊的出版模式。本研究的方法论基础是科学计量管理的一般原理。采用内容分析和引文分析的方法。信息库包括从俄罗斯科学引文索引和国际科学计量数据库Scopus, Scimago Journal & Country Rank检索的数据。我们提出了一种方法,有助于建立俄罗斯文章在国际环境中的被引率与其出版语言之间的相关性。在研究过程中,我们分析了30种期刊,并对其引用进行了定量和定性评估。本文提供了一种出版模式的类型学,并根据英语文章的份额、出版频率和与俄语内容相关的特殊性将其分为九类。在分析了期刊的引用指标后,我们确定了不会阻碍期刊融入国际环境的模式,并且在实现高引用率和广泛的国际读者群方面最有效。出版同一期刊的两个俄语和英语平行版本被认为是最佳做法。研究结果可为科研机构和编辑部设计期刊推广策略和加强其在国际科学计量数据库中的地位提供参考。
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引用次数: 0
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Upravlenets-The Manager
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