Pub Date : 2023-07-06DOI: 10.29141/2218-5003-2023-14-3-4
I. Tkachenko, M. Meteleva
The article aims to develop methodological approaches to assessing the stakeholder value of a corporation in the process of implementing the policy of corporate social responsibility (CSR) in the face of unpredictable changes in the external environment. Network theory and the concept of corporate social responsibility constitute the methodological framework of the study. The methods used are narrative, correlation, regression and comparative analysis. The empirical evidence covers the data provided by the Federal State Statistics Service on the Russian regions for 2012–2021, RAEX rankings, and listings of the Moscow Exchange. The authors substantiate their own approach to assessing a corporate network’s stakeholder value created in the process of implementing CSR policy. The proposed method is tested using PAO Norilsk Nickel’s financial statements and the socio-economic development indicators of Krasnoyarsk krai as the corporation’s external environment. The research demonstrates that CSR policy has an effect on Business Environment and Natural Environment stakeholder groups, while the most profound response to CSR activities were observed in Population and Investors stakeholder groups. During the COVID-19 crisis, the ‘Corporation – Population – Corporation’ relationship model through the system of indicators ‘Annual wage – RF region’s unemployment rate – Enterprise net profit’ lost its indicativeness: there was a ‘compression’ of network relationships as a reaction to changing environmental conditions. Among the directions for further research is expanding the composition of the corporate network’s actors.
{"title":"Modelling a corporate network’s stakeholder value created amid CSR policy implementation","authors":"I. Tkachenko, M. Meteleva","doi":"10.29141/2218-5003-2023-14-3-4","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-3-4","url":null,"abstract":"The article aims to develop methodological approaches to assessing the stakeholder value of a corporation in the process of implementing the policy of corporate social responsibility (CSR) in the face of unpredictable changes in the external environment. Network theory and the concept of corporate social responsibility constitute the methodological framework of the study. The methods used are narrative, correlation, regression and comparative analysis. The empirical evidence covers the data provided by the Federal State Statistics Service on the Russian regions for 2012–2021, RAEX rankings, and listings of the Moscow Exchange. The authors substantiate their own approach to assessing a corporate network’s stakeholder value created in the process of implementing CSR policy. The proposed method is tested using PAO Norilsk Nickel’s financial statements and the socio-economic development indicators of Krasnoyarsk krai as the corporation’s external environment. The research demonstrates that CSR policy has an effect on Business Environment and Natural Environment stakeholder groups, while the most profound response to CSR activities were observed in Population and Investors stakeholder groups. During the COVID-19 crisis, the ‘Corporation – Population – Corporation’ relationship model through the system of indicators ‘Annual wage – RF region’s unemployment rate – Enterprise net profit’ lost its indicativeness: there was a ‘compression’ of network relationships as a reaction to changing environmental conditions. Among the directions for further research is expanding the composition of the corporate network’s actors.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"152 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86666771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-3
S. Orekhova, A. Plakhin
Over the last decade, the phenomenon of network goods has been the driving force behind the economic development. The further evolution of business organization is seen as a transformation of traditional and platform models into metaverses. However, theoretical developments in this field lag behind practice. The article presents a formalized scientific review of research studies on metaverses as a technological, economic and social phenomenon. The concepts of business models, platform economy and digitalization constitute the theoretical basis of the work. The research method is based on taxonomy and further clustering of the most cited publications using the VOSviewer software tools. The empirical data include a set of works indexed in Scopus and selected by the subject area and keywords. The authors analyze the terminological essence of the notion “metaverse” and perform the clustering of the publications. We identify the taxonomic avenues for investigating metaverses, which tackle a number of issues: attracting public attention to this phenomenon, scrutinizing the technological mechanism of metaverses’ functioning, and considering their perceived benefits. The analysis of the most cited articles on metaverses indicates that the research agenda focuses primarily on the technological aspect. A metaverse is viewed as a special technological system that uses a set of technical means for space virtualization. At the same time, there is an evolutionary transition to interpreting metaverse as business model: from a fantasy virtual world or a technological system to a unique social mechanism that provides new economic and social effects, as well as innovative ways of monetization and value creation for users.
{"title":"Metaverses: Transition to a new business model or the image of the future?","authors":"S. Orekhova, A. Plakhin","doi":"10.29141/2218-5003-2023-14-2-3","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-3","url":null,"abstract":"Over the last decade, the phenomenon of network goods has been the driving force behind the economic development. The further evolution of business organization is seen as a transformation of traditional and platform models into metaverses. However, theoretical developments in this field lag behind practice. The article presents a formalized scientific review of research studies on metaverses as a technological, economic and social phenomenon. The concepts of business models, platform economy and digitalization constitute the theoretical basis of the work. The research method is based on taxonomy and further clustering of the most cited publications using the VOSviewer software tools. The empirical data include a set of works indexed in Scopus and selected by the subject area and keywords. The authors analyze the terminological essence of the notion “metaverse” and perform the clustering of the publications. We identify the taxonomic avenues for investigating metaverses, which tackle a number of issues: attracting public attention to this phenomenon, scrutinizing the technological mechanism of metaverses’ functioning, and considering their perceived benefits. The analysis of the most cited articles on metaverses indicates that the research agenda focuses primarily on the technological aspect. A metaverse is viewed as a special technological system that uses a set of technical means for space virtualization. At the same time, there is an evolutionary transition to interpreting metaverse as business model: from a fantasy virtual world or a technological system to a unique social mechanism that provides new economic and social effects, as well as innovative ways of monetization and value creation for users.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"11 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84968897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-7
Marina E. Tsoy, V. Shchekoldin
It is of high importance for enterprises to identify, group and prioritize customers with similar needs in order to develop an individual approach to each of these groups. The article aims to segment B2B consumers based on the analysis of their purchasing behaviour. The theoretical framework of the study is the postulates of behavioural marketing. The research method involves МRFM-analysis (Modified Recency-Frequency-Monetary Analysis) that allows determining homogeneous groups of clients, examining the evolution of their behaviour, and formulating targeted interaction strategies for each group. The paper demonstrates the benefits of the Orange Data Mining machine learning and data mining complex, these are the capability to statistically correctly identify client clusters and the visual clarity of results analysis. The empirical evidence is industrial equipment sales data provided by a large Russian security systems manufacturer for the period of 2015–2022. A relationship is found between the segmentation performed in the study and the Reinartz–Kumar approach applied to decide on a strategy for forming customer loyalty. The authors distinguish between six groups of customers and establish those generating the greatest profit for the company and those having the minimum effects on its turnover. The group of trading firms (about 20% of all the clients) turned out to be the priority one, which, due to the specificity of their activities, have long-term relationships with the manufacturer and high client reliability. It is the client group for which devising targeted strategies stimulating an increase in their demand is most reasonable. For the rest of the consumer groups, it is expedient to use standard marketing strategies.
{"title":"MRFM-analysis for customer segmentation in the industrial equipment market","authors":"Marina E. Tsoy, V. Shchekoldin","doi":"10.29141/2218-5003-2023-14-2-7","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-7","url":null,"abstract":"It is of high importance for enterprises to identify, group and prioritize customers with similar needs in order to develop an individual approach to each of these groups. The article aims to segment B2B consumers based on the analysis of their purchasing behaviour. The theoretical framework of the study is the postulates of behavioural marketing. The research method involves МRFM-analysis (Modified Recency-Frequency-Monetary Analysis) that allows determining homogeneous groups of clients, examining the evolution of their behaviour, and formulating targeted interaction strategies for each group. The paper demonstrates the benefits of the Orange Data Mining machine learning and data mining complex, these are the capability to statistically correctly identify client clusters and the visual clarity of results analysis. The empirical evidence is industrial equipment sales data provided by a large Russian security systems manufacturer for the period of 2015–2022. A relationship is found between the segmentation performed in the study and the Reinartz–Kumar approach applied to decide on a strategy for forming customer loyalty. The authors distinguish between six groups of customers and establish those generating the greatest profit for the company and those having the minimum effects on its turnover. The group of trading firms (about 20% of all the clients) turned out to be the priority one, which, due to the specificity of their activities, have long-term relationships with the manufacturer and high client reliability. It is the client group for which devising targeted strategies stimulating an increase in their demand is most reasonable. For the rest of the consumer groups, it is expedient to use standard marketing strategies.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"56 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75126065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-2
E. Popova, N. Strikh
Waves of recent global economic crises at the beginning of the 2000s gave a rise to an increased attention to external effects, or spillovers, of environmental, social and corporate governance (ESG) practices of companies. The paper aims to study the impact of ESG practices on regional economic and social development from the viewpoint of external stakeholders, considering the ability of local companies to retain key human capital. The theoretical framework of the research is corporate governance theory and the ESG concept. Correlation, factor, regression and path analyses are used in combination to determine the impact of individual ESG practices on regional development and place attachment. The empirical evidence comes from the 2023 survey of 359 respondents from two industrialized regions of Russia. The originality of the study is based on (1) a structured questionnaire developed by the authors to examine external stakeholders’ opinions on ESG problems in the regions, and (2) the sociological concept of place attachment viewed as the most important indicator of human capital retention. Our findings show that practices of social responsibility and labour market growth primarily influence the perception of regional economic development. In turn, there is no significant relationship between ESG practices and people’s attachment to the region of residence. Practical conclusions show that external stakeholders are mainly concerned about ESG labour market spillovers: creation of stable jobs, provision of career prospects and technological advantages in the region.
{"title":"Investigation of ESG spillovers for external stakeholders in Russian regions","authors":"E. Popova, N. Strikh","doi":"10.29141/2218-5003-2023-14-2-2","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-2","url":null,"abstract":"Waves of recent global economic crises at the beginning of the 2000s gave a rise to an increased attention to external effects, or spillovers, of environmental, social and corporate governance (ESG) practices of companies. The paper aims to study the impact of ESG practices on regional economic and social development from the viewpoint of external stakeholders, considering the ability of local companies to retain key human capital. The theoretical framework of the research is corporate governance theory and the ESG concept. Correlation, factor, regression and path analyses are used in combination to determine the impact of individual ESG practices on regional development and place attachment. The empirical evidence comes from the 2023 survey of 359 respondents from two industrialized regions of Russia. The originality of the study is based on (1) a structured questionnaire developed by the authors to examine external stakeholders’ opinions on ESG problems in the regions, and (2) the sociological concept of place attachment viewed as the most important indicator of human capital retention. Our findings show that practices of social responsibility and labour market growth primarily influence the perception of regional economic development. In turn, there is no significant relationship between ESG practices and people’s attachment to the region of residence. Practical conclusions show that external stakeholders are mainly concerned about ESG labour market spillovers: creation of stable jobs, provision of career prospects and technological advantages in the region.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"151 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73414442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-1
Y. Güzey, Boray Uğraş
Mainstream institutional theories and corporate governance studies are entwined with patriarchal business relationships. However, within the theories the gender factor and benefits of the institutionalization process and corporate governance principles in terms of women’s employment in organizations have not been fully investigated. In addition, whether corporate governance principles are an effective tool to keep women in working life has not received sufficient attention in the literature. The paper aims to explore the contribution of institutionalization process and corporate governance interaction to employment and working environment quality with respect to female employees in the labour market where patriarchal labour relations are dominant. To achieve this purpose, the authors designed a questionnaire to compare gender groups in organizations that have adopted the principles of institutionalization and corporate governance. The total of 506 employees actively working in organizations in Turkey participated in the survey. Respondents’ answers were analysed using the structural equation models in the SPSS statistical program. The research findings revealed that the institutionalization process has a partial mediation effect on women’s attitude to quality of work environment. On the other hand, it was determined that corporate governance principles have no moderator effect on women’s attitude to work environment quality. The findings demonstrate that as the transparency and professionalization levels increase, women tend to prefer the organizations more. Compared to men, female managers and assistants embrace transparency and professionalization as a distinguishing quality of an efficient organization. Since corporate governance principles strengthen women’s employment in organizations in terms of equal wages and career opportunities, managers need to consider these principles as a substantial element of a company’s activities.
{"title":"Impact of corporate governance principles on women’s quality work environment attitudes: A neo-institutional perspective","authors":"Y. Güzey, Boray Uğraş","doi":"10.29141/2218-5003-2023-14-2-1","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-1","url":null,"abstract":"Mainstream institutional theories and corporate governance studies are entwined with patriarchal business relationships. However, within the theories the gender factor and benefits of the institutionalization process and corporate governance principles in terms of women’s employment in organizations have not been fully investigated. In addition, whether corporate governance principles are an effective tool to keep women in working life has not received sufficient attention in the literature. The paper aims to explore the contribution of institutionalization process and corporate governance interaction to employment and working environment quality with respect to female employees in the labour market where patriarchal labour relations are dominant. To achieve this purpose, the authors designed a questionnaire to compare gender groups in organizations that have adopted the principles of institutionalization and corporate governance. The total of 506 employees actively working in organizations in Turkey participated in the survey. Respondents’ answers were analysed using the structural equation models in the SPSS statistical program. The research findings revealed that the institutionalization process has a partial mediation effect on women’s attitude to quality of work environment. On the other hand, it was determined that corporate governance principles have no moderator effect on women’s attitude to work environment quality. The findings demonstrate that as the transparency and professionalization levels increase, women tend to prefer the organizations more. Compared to men, female managers and assistants embrace transparency and professionalization as a distinguishing quality of an efficient organization. Since corporate governance principles strengthen women’s employment in organizations in terms of equal wages and career opportunities, managers need to consider these principles as a substantial element of a company’s activities.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"1 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89127455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-5
E. Dvoryadkina, Alena Fechina
The social significance of telemedicine services is due to their effectiveness in combating the main challenges facing national health systems. The introduction of these services into medical care opens up new opportunities for cutting its costs and increasing accessibility, as well as reducing the risks inherent in the Russian healthcare system. The study aims to formulate proposals for regulating telemedicine services in the Russian Federation and identifying promising areas for their diversification. The theoretical framework includes the theories of servitization, digitalization and public health, as well as researchers’ views on health economics. The methods of comparative, system and functional analysis were used. The empirical evidence comes from the Organization for Economic Cooperation and Development, the Federal State Statistics Service of the Russian Federation, the Ministry of Health of the Russian Federation, and audit companies for the period of 2018–2022. Having analysed the global practice in forming and regulating the telemedicine market under healthcare digitalization, we emphasize the need to create a clear legislative framework, build intergovernmental relations, and exchange experience in this area. The research proposes a set of measures for developing these services, while taking into account the risks caused by the specificity of healthcare in Russia, i.e., the imperfection of national legislation, the lack of quality standards and clear rules for doctor-patient interaction. The authors’ recommendations provide for the use of economic, administrative, legal, information and communication methods for regulating telemedicine services. Realization of these recommendations will contribute to a more rational distribution of resources and effective implementation of health policy in accordance with national economic, financial and social interests.
{"title":"Telemedicine services in Russia: Regulation and diversification prospects","authors":"E. Dvoryadkina, Alena Fechina","doi":"10.29141/2218-5003-2023-14-2-5","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-5","url":null,"abstract":"The social significance of telemedicine services is due to their effectiveness in combating the main challenges facing national health systems. The introduction of these services into medical care opens up new opportunities for cutting its costs and increasing accessibility, as well as reducing the risks inherent in the Russian healthcare system. The study aims to formulate proposals for regulating telemedicine services in the Russian Federation and identifying promising areas for their diversification. The theoretical framework includes the theories of servitization, digitalization and public health, as well as researchers’ views on health economics. The methods of comparative, system and functional analysis were used. The empirical evidence comes from the Organization for Economic Cooperation and Development, the Federal State Statistics Service of the Russian Federation, the Ministry of Health of the Russian Federation, and audit companies for the period of 2018–2022. Having analysed the global practice in forming and regulating the telemedicine market under healthcare digitalization, we emphasize the need to create a clear legislative framework, build intergovernmental relations, and exchange experience in this area. The research proposes a set of measures for developing these services, while taking into account the risks caused by the specificity of healthcare in Russia, i.e., the imperfection of national legislation, the lack of quality standards and clear rules for doctor-patient interaction. The authors’ recommendations provide for the use of economic, administrative, legal, information and communication methods for regulating telemedicine services. Realization of these recommendations will contribute to a more rational distribution of resources and effective implementation of health policy in accordance with national economic, financial and social interests.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"5 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88348093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-4
K. Simonov, Natalia Girfanova
High-tech startups face a number of insurmountable problems that prevent them from turning innovative ideas into new products. The article investigates the managerial aspects of implementation and commercialization of high-tech startups in Russia using the case of an automated computer vision analytical system for industrial poultry farming. Entrepreneurship theory and the concept of strategic management constitute the theoretical basis of the study. Among the research methods used in the paper are the POCD framework in combination with SWOT analysis involved in the formation of startup management strategies, as well as Sandelovsky and Barroso’s Meta-Synthesis method applied to identify factors that determine the successful implementation of a startup. The empirical evidence of the work was a bank of video data collected at the VNITIP Federal Research Center of the Russian Academy of Sciences and covering the full life cycle of broiler chickens. The paper established three main sources of funding for high-tech start-ups to introduce machine vision systems in the poultry industry: the state, industrial corporations, and venture capital. At that, none of the enterprises, including the global leaders, has yet reached the IPO stage. We identify two central lines to launch and commercialize a Russian start-up in poultry farming, these are association with developers of integrated digital solutions and/or integration with poultry meat producers. Recommendations are formulated regarding the implementation of a high-tech start-up: to form a public-private partnership, actively interact with research centers and universities, cooper ate with business angels, expand the entrepreneurial competencies of startupers, and clarify the business model of the project. The mass introduction of machine vision technology in the poultry industry is possible due to the acceleration of technological progress and the elimination of the main obstacle, i.e., the high cost of components for machine vision systems.
{"title":"Managing a high-tech startup: A case of machine vision for the poultry industry","authors":"K. Simonov, Natalia Girfanova","doi":"10.29141/2218-5003-2023-14-2-4","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-4","url":null,"abstract":"High-tech startups face a number of insurmountable problems that prevent them from turning innovative ideas into new products. The article investigates the managerial aspects of implementation and commercialization of high-tech startups in Russia using the case of an automated computer vision analytical system for industrial poultry farming. Entrepreneurship theory and the concept of strategic management constitute the theoretical basis of the study. Among the research methods used in the paper are the POCD framework in combination with SWOT analysis involved in the formation of startup management strategies, as well as Sandelovsky and Barroso’s Meta-Synthesis method applied to identify factors that determine the successful implementation of a startup. The empirical evidence of the work was a bank of video data collected at the VNITIP Federal Research Center of the Russian Academy of Sciences and covering the full life cycle of broiler chickens. The paper established three main sources of funding for high-tech start-ups to introduce machine vision systems in the poultry industry: the state, industrial corporations, and venture capital. At that, none of the enterprises, including the global leaders, has yet reached the IPO stage. We identify two central lines to launch and commercialize a Russian start-up in poultry farming, these are association with developers of integrated digital solutions and/or integration with poultry meat producers. Recommendations are formulated regarding the implementation of a high-tech start-up: to form a public-private partnership, actively interact with research centers and universities, cooper ate with business angels, expand the entrepreneurial competencies of startupers, and clarify the business model of the project. The mass introduction of machine vision technology in the poultry industry is possible due to the acceleration of technological progress and the elimination of the main obstacle, i.e., the high cost of components for machine vision systems.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"13 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79649530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.29141/2218-5003-2023-14-2-6
D. Sitkevich
The tourism industry that has developed in several constituent entities of the Russian Federation in the last three years contributed to the growing interest in its architecture. The article identifies the driving force behind change in the structure of the industry in the “new” tourism regions. The methodological basis of the study combines institutional theory (principally, the theory of transaction costs underlying the counterparties coordination mechanisms) and the concept of tourism product. The research methods of comparative analysis and in-depth interviewing were applied. The empirical data were retrieved from 29 interviews with representatives of the tourism business conducted between October, 2021 and November, 2022 in three constituent entities of the RF. The study demonstrates that the hybrid coordination mechanisms are most common in the “new” tourism regions. For instance, in Dagestan, the tourism product is created within vertical networks that unite partners at different stages of the value chain, while the selection of counterparties and the exchange of resources for this product to be produced take place within horizontal networks that enhance the efficiency of the industry. At the same time, as the tourist flow intensifies, there emerge some trends towards hierarchization (dealing with contractors as part of the firm) and a decrease in the role of horizontal networks in the functioning of the industry. Based on the results obtained, we can conclude that the process of hierarchization will be continued, while the potential associated with entrepreneurial networks is not used actively enough by both the business itself and the state.
{"title":"Mechanisms for industrial coordination of “new” tourism regions: The case of Dagestan","authors":"D. Sitkevich","doi":"10.29141/2218-5003-2023-14-2-6","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-2-6","url":null,"abstract":"The tourism industry that has developed in several constituent entities of the Russian Federation in the last three years contributed to the growing interest in its architecture. The article identifies the driving force behind change in the structure of the industry in the “new” tourism regions. The methodological basis of the study combines institutional theory (principally, the theory of transaction costs underlying the counterparties coordination mechanisms) and the concept of tourism product. The research methods of comparative analysis and in-depth interviewing were applied. The empirical data were retrieved from 29 interviews with representatives of the tourism business conducted between October, 2021 and November, 2022 in three constituent entities of the RF. The study demonstrates that the hybrid coordination mechanisms are most common in the “new” tourism regions. For instance, in Dagestan, the tourism product is created within vertical networks that unite partners at different stages of the value chain, while the selection of counterparties and the exchange of resources for this product to be produced take place within horizontal networks that enhance the efficiency of the industry. At the same time, as the tourist flow intensifies, there emerge some trends towards hierarchization (dealing with contractors as part of the firm) and a decrease in the role of horizontal networks in the functioning of the industry. Based on the results obtained, we can conclude that the process of hierarchization will be continued, while the potential associated with entrepreneurial networks is not used actively enough by both the business itself and the state.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"94 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86981347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-03DOI: 10.29141/2218-5003-2023-14-1-2
Darya Bents, I. Belova
The absence or low level of trust in regional authorities hinder the development of the country’s economy. Building trust is a long-term objective and largely depends on the region’s educational environment, especially the university one, which should nurture human resources. The study aims to establish the level of trust in the institutions of higher education, healthcare and regional authorities in the educational environment of Chelyabinsk oblast (Russia). The theory of spatial development, cultural and institutional theories of trust constitute the theoretical framework of the study. The methods of ranging and grouping, as well as correlation analysis were applied. Empirical evidence is obtained through the survey of 382 respondents working in the field of higher education in Chelyabinsk oblast. In the paper, we determine the level of their trust in the institutions of education, healthcare, regional and municipal authorities. Among students, lecturers and other university employees, the highest and the lowest levels of trust were recorded in educational institutions and regional and municipal authorities, respectively. Correlation analysis revealed the relationship between trust and possible factors in its formation within each institution under study. It was found that this relationship was not universal either in the context of respondents’ categories or trust forms. The paper provides recommendations for regional and municipal authorities focused on increasing the confidence in their activities and, as a result, enhancing their effectiveness.
{"title":"Studying the level of trust in regional authorities","authors":"Darya Bents, I. Belova","doi":"10.29141/2218-5003-2023-14-1-2","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-1-2","url":null,"abstract":"The absence or low level of trust in regional authorities hinder the development of the country’s economy. Building trust is a long-term objective and largely depends on the region’s educational environment, especially the university one, which should nurture human resources. The study aims to establish the level of trust in the institutions of higher education, healthcare and regional authorities in the educational environment of Chelyabinsk oblast (Russia). The theory of spatial development, cultural and institutional theories of trust constitute the theoretical framework of the study. The methods of ranging and grouping, as well as correlation analysis were applied. Empirical evidence is obtained through the survey of 382 respondents working in the field of higher education in Chelyabinsk oblast. In the paper, we determine the level of their trust in the institutions of education, healthcare, regional and municipal authorities. Among students, lecturers and other university employees, the highest and the lowest levels of trust were recorded in educational institutions and regional and municipal authorities, respectively. Correlation analysis revealed the relationship between trust and possible factors in its formation within each institution under study. It was found that this relationship was not universal either in the context of respondents’ categories or trust forms. The paper provides recommendations for regional and municipal authorities focused on increasing the confidence in their activities and, as a result, enhancing their effectiveness.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"83 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80380156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-03DOI: 10.29141/2218-5003-2023-14-1-5
Nigar Huseynli, Gözde Kandemir, Bahman Huseynli̇
Mobile technology advances have created additional opportunities for the banking sector and benefits for consumers. The paper examines the relationship between customer experience and satisfaction, usage intention and brand loyalty in the context of mobile banking. In particular, customer experience covers three aspects, namely enjoyment, personalization, and practicality of mobile applications. The methodological basis includes the theoretical principles of marketing and service management, as well as planned behavior theory and the technology acceptance model. The research methods of factor, linear and regression anayses were applied. The empirical basis of the study are the results of a survey of clients in ten Turkish banks. The initial sample was 411 respondents, of which 327 completed questionaires were received. The authors put forward a number of hypotheses about the impact of customer experience in mobile banking on the retention of banking services users. According to the results, all the hypotheses were supported. It was found that each of the three aspects of user experience, and practicality of mobile banking applications in particular, has a significant impact on customer satisfaction, intention to use, and brand loyalty. The findings demonstrate that mobile banking usage intention and customer satisfaction affect loyalty to the bank brand, and customer satisfaction influences mobile banking usage intention. Increasing the number of respondents and including more banks in the research are among the directions for future research.
{"title":"Analysis of consumer behaviour variables influencing the adoption of mobile banking","authors":"Nigar Huseynli, Gözde Kandemir, Bahman Huseynli̇","doi":"10.29141/2218-5003-2023-14-1-5","DOIUrl":"https://doi.org/10.29141/2218-5003-2023-14-1-5","url":null,"abstract":"Mobile technology advances have created additional opportunities for the banking sector and benefits for consumers. The paper examines the relationship between customer experience and satisfaction, usage intention and brand loyalty in the context of mobile banking. In particular, customer experience covers three aspects, namely enjoyment, personalization, and practicality of mobile applications. The methodological basis includes the theoretical principles of marketing and service management, as well as planned behavior theory and the technology acceptance model. The research methods of factor, linear and regression anayses were applied. The empirical basis of the study are the results of a survey of clients in ten Turkish banks. The initial sample was 411 respondents, of which 327 completed questionaires were received. The authors put forward a number of hypotheses about the impact of customer experience in mobile banking on the retention of banking services users. According to the results, all the hypotheses were supported. It was found that each of the three aspects of user experience, and practicality of mobile banking applications in particular, has a significant impact on customer satisfaction, intention to use, and brand loyalty. The findings demonstrate that mobile banking usage intention and customer satisfaction affect loyalty to the bank brand, and customer satisfaction influences mobile banking usage intention. Increasing the number of respondents and including more banks in the research are among the directions for future research.","PeriodicalId":42955,"journal":{"name":"Upravlenets-The Manager","volume":"124 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90566066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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