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Wai(gh)tless to the Top (A Total Quality Organization Thru’ People – Part 50) 从基层到基层(以人为本的全面质量组织-第50部分)
Pub Date : 2014-06-01 DOI: 10.2139/ssrn.2504346
P. Thareja
The world today is live to global warming, ecology and resources. It is, however, not a new phenomenon. Hindu living has always been live to such objectives even on the philosophical front. Any such alignment is vital, even at the business front as also at higher level. As Foundrymen, we have the onus of supplying castings speedier, while maintaining profits, and cutting down (use of) resources. All cost savings are transformed with resource (utlization) cutting. Thus, if processes and methods lean (align/support) on efficiencies (Lean thinking), in a committed and engrossed (i.e. Hindi ‘Lean’) way, then it must become “Total” Lean. Such is the demand of tomorrow’s foundries – no wastages. Thus to avoid excess weight and the wait the new paradigm is in going lean.
当今世界面临着全球变暖、生态和资源问题。然而,这并不是一个新现象。即使在哲学方面,印度人的生活也一直为这些目标而活。任何这样的一致性都是至关重要的,即使在业务方面也是如此。作为铸造厂,我们有责任更快地提供铸件,同时保持利润,减少资源(使用)。所有的成本节约都转化为资源(利用)削减。因此,如果流程和方法在效率(精益思维)上精益(对齐/支持),以一种承诺和专注的方式(即印度语的“精益”),那么它必须成为“全面”精益。这就是对未来铸造厂的要求——不浪费。因此,为了避免超重和等待,新范式正在瘦身。
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引用次数: 1
A Evolução Da Gestão (Total Quality Management) 全面质量管理A evolution <s:1> o Da gest<e:1>
Pub Date : 2013-06-14 DOI: 10.2139/SSRN.2279712
Mónica Albertina Vieira Gonçalves
Nas empresas o principal item intangivel e o fruto do rendimento conseguido atraves dos metodos usados na Gestao para obtencao de uma fonte de competitividade e estrategia nos mercados mundiais. As organizacoes deparam-se cada vez mais com o conceito TQM enquanto metodo e ferramenta de avaliacao estrategica, sendo este um conceito recente ao nivel da Gestao.O conceito de Total Quality Management garante a centralizacao das organizacoes no negocio para a eficacia e para a eficiencia. Esta tematica identifica a aplicabilidade para as organizacoes bem como as mais-valias quanto ao apoio na definicao da estrategia. Permite ainda a analise do desempenho de varias funcoes e execucao de processos, no entanto nao garante necessariamente eficacia e eficiencia na producao de resultados.Este artigo pretende descrever quais os fatores-chave para o sucesso do uso de ferramentas e tecnicas de gestao da qualidade num processo de melhoria continua.Sao mencionadas as ferramentas e os modelos de custeio a serem usados para uma Gestao baseada na qualidade. Analisa as dificuldades que sao comuns em uso e aplicacao, e sao salientados os pormenores para tentar superar e orientar as dificuldades ou obstaculos que possam aparecer.In business the main intangible item is the result of income achieved by the methods used in management to obtain a source of competitiveness and strategy in global markets. Organizations are faced increasingly with the TQM concept as a method and tool for strategic assessment, which is a new concept to the level of Management.The concept of Total Quality Management ensures the centralization of organizations in the business for effectiveness and efficiency. This topic identifies the applicability to organizations as well as capital gains support in defining the strategy. It also allows the performance analysis of various functions and process execution, though not necessarily guarantee effectiveness and efficiency in producing results. This article aims to describe in a process of continuous improvement which are the key factors for the successful use of tools and techniques of quality management. Are mentioned tools and costing models to be used for a Management based on quality.Will be analyzed the difficulties that are common in use and application, and the details are highlighter to try to overcome the difficulties and guide or obstacles that may appear.
在公司中,主要的无形项目是通过管理方法获得收入的结果,以获得在世界市场上的竞争力和战略来源。组织越来越多地面临全面质量管理作为一种方法和战略评估工具的概念,这是管理层面的一个新概念。全面质量管理的概念确保了组织在业务中的集中,以确保有效性和效率。这个主题确定了对组织的适用性,以及支持战略定义的附加价值。它还允许分析各种功能的性能和过程的执行,但并不一定保证产生结果的有效性和效率。本文旨在描述在持续改进过程中成功使用质量管理工具和技术的关键因素。提到了用于基于质量的管理的工具和成本模型。分析在使用和应用中常见的困难,并强调细节,试图克服和指导可能出现的困难或障碍。在商业中,主要的无形项目是通过在全球市场中获得竞争力和战略来源的管理方法所获得的收入的结果。各组织越来越多地将全面质量管理概念作为战略评估的方法和工具,这是管理一级的一个新概念。全面质量管理的概念确保了业务组织的集中化,以提高效力和效率。本主题确定了对组织的适用性以及在确定战略时获得的资本支持。它还允许对各种功能和过程执行进行性能分析,但不一定保证产生结果的有效性和效率。本文旨在描述一个持续改进的过程,这是成功使用质量管理工具和技术的关键因素。提到了将用于基于质量的管理的工具和定价模式。将分析在使用和应用中常见的困难,并强调细节,以便设法克服可能出现的困难和指导或障碍。
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引用次数: 0
Quality Control and Assurance 质量控制与保证
Pub Date : 2013-02-24 DOI: 10.1002/9781118460467.ch8
B. Malakooti
This chapter provides approaches for measuring the quality of processes and products. Defining quality, however, is difficult due to its multidimensionality. A simple definition of quality, from a producer’s point of view, is conformance to specifications while such specifications are measurable; for example, the length of an object can be clearly measured. However, this definition of quality may not be of much interest to the consumer. From a consumer’s point of view, quality may be defined based on its usefulness relative to the price paid to acquire such a product. Table 17.1 illustrates our classification of a multiperspective multicriteria view of quality control (QC) of processes and products. From a system’s point of view, an optimal trade-off between the quality of processes and the quality of products is considered. In addition, broader impacts of quality control, such as environmental consequences, are also considered.
本章提供了测量过程和产品质量的方法。然而,由于质量的多维性,定义质量是困难的。从生产者的角度来看,质量的一个简单定义是符合规格,而这些规格是可测量的;例如,可以清楚地测量物体的长度。然而,这种质量的定义可能不会引起消费者的兴趣。从消费者的角度来看,质量可以根据其相对于购买这种产品所支付的价格的有用性来定义。表17.1说明了我们对过程和产品质量控制(QC)的多视角多标准视图的分类。从系统的角度来看,过程质量和产品质量之间的最佳权衡被考虑。此外,还考虑了质量控制的更广泛的影响,例如环境后果。
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引用次数: 0
Holding Teachers Accountable: Principals’ Perceptions of the Alignment of Value-Added Metrics with Evaluations of Teacher Quality 让教师负责:校长对增值指标与教师质量评价一致性的看法
Pub Date : 2012-10-10 DOI: 10.2139/SSRN.2175931
Keisha L. Childers
Through interviews of administrators in a large urban school district, this study qualitatively examines how school principals think about teacher quality and how these perceptions align with two assessment mechanisms in place in their district – their own formal evaluations of teachers and value-added metrics. This study presents the views of administrators on the uses and usefulness of the two methods of assessment and their perceptions of alignment and the extent to which either method should be used in tandem or independently to make decisions about accountability. Administrators indicate that the two methods assess different components of teacher quality but that both methods commonly identify the same high and low quality teachers with each assessment method complimenting and justifying the other.
本研究通过对一个大型城市学区行政人员的访谈,定性地考察了校长对教师质量的看 法,以及这些看法与学区现有的两种评估机制--校长自己对教师的正式评估和增值指标 --的一致性。本研究介绍了行政管理人员对这两种评估方法的用途和效用的看法,以及他们对这 两种评估方法的一致性的认识,以及在多大程度上应同时或单独使用这两种评估方法来做 出问责决策。行政管理人员指出,这两种方法对教师素质的评估内容不同,但两种方法通常都能识别出同样的高素质和低素质教师,每种评估方法都是对另一种方法的补充和证明。
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引用次数: 1
The Relationship between Quality and Hospital Case Volume – An Empirical Examination with German Data 质量与医院病例量的关系——德国数据的实证检验
Pub Date : 2012-06-14 DOI: 10.2139/ssrn.2084172
C. Hentschker, R. Mennicken
This paper examines the effects of hospital case volume on quality of care on the example of intact abdominal aortic aneurysm (AAA) and hip fracture (HIP). We conduct the analysis on patient level with multiple logistic regression analysis. Quality is measured with a binary variable which indicates whether the patient has died in hospital. The results show that patients who are treated in hospitals with a higher case volume have on average a significantly lower probability of death.
本文探讨了医院病例量对完整腹主动脉瘤(AAA)和髋部骨折(hip)的护理质量的影响。采用多元logistic回归分析对患者水平进行分析。质量是用一个二元变量来衡量的,该变量表明病人是否已经在医院死亡。结果表明,在病例量较大的医院接受治疗的患者平均死亡概率明显较低。
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引用次数: 2
A Conceptual Study of Total Quality Management 全面质量管理的概念研究
Pub Date : 2012-06-01 DOI: 10.2139/SSRN.2739369
H. L. Bhaskar
Total quality management is an endless journey in pursuit of a delighted customer. In recent years, the word “quality” itself has changed meaning. It has come to mean more than the reliability and price/performance of a product or service, as essential as those are. It encompasses every aspect of customer satisfaction, including how fast a solution is delivered, its usability, availability of support and efficiency of service. Total quality management needs to be integrated into everything the business does.This paper aims to focus on the identification of the concept of TQM on the basis of the literature review. It also focuses on the concept of TQM from quality gurus and three well recognized quality award models. Finally, conclusion and summary are presented. This research paper is theoretical in nature.
全面质量管理是追求顾客满意的永无止境的旅程。近年来,“质量”一词本身的含义也发生了变化。它已经不仅仅意味着产品或服务的可靠性和价格/性能,尽管这些都是必不可少的。它涵盖了客户满意度的各个方面,包括解决方案交付的速度、可用性、支持的可用性和服务的效率。全面质量管理需要集成到企业所做的每一件事情中。本文旨在在文献综述的基础上对TQM的概念进行界定。它还着重介绍了质量大师的TQM概念和三个公认的质量奖模式。最后,对全文进行了总结和总结。这篇研究论文本质上是理论性的。
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引用次数: 1
Service is Power: Exploring Service Quality in Hotel's Business, Yunnan, China 服务就是力量:探索酒店经营中的服务质量,云南,中国
Pub Date : 2012-05-01 DOI: 10.5539/IBR.V5N5P35
Xiangyu Li, Krit Jarinto
This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-face interviews. This study yielded the following results: First, service quality has a positive effect on customer satisfaction, customer loyalty and brand image. Second, customer satisfaction has positive effects on customer loyalty and brand image. Third, customer loyalty has a positive effect on brand image. Finally, by researching the service quality in Yunnan’s hotels, this study has provided a reference for hotel service quality management in Yunnan province.
本研究旨在评估中国云南省酒店的服务质量,并探讨服务质量的变化对顾客满意度、顾客忠诚度和品牌形象的影响。本研究采用定量和定性两种方法。研究参与者共返回了412份问卷,并使用结构方程建模技术对收到的数据进行了分析。定性数据收集主要包括深入的面对面访谈。本研究得出以下结论:第一,服务质量对顾客满意、顾客忠诚和品牌形象有正向影响。第二,顾客满意对顾客忠诚和品牌形象有正向影响。第三,顾客忠诚度对品牌形象有正向影响。最后,通过对云南酒店服务质量的研究,为云南省酒店服务质量管理提供参考。
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引用次数: 26
Motives Affecting the Companies’ Benefit of Service Standards 影响公司服务标准利益的动因
Pub Date : 2012-04-24 DOI: 10.2139/ssrn.2045530
Paul Wakke, K. Blind
Despite the growing significance of service standardization, little is known about the microeconomic benefit of service standards. The paper presents results of a company survey on the benefit of service standards and the motives behind the standard’s implementation. Within the theoretical part of the paper, different roles of motives for the successful implementation of service standards are derived from the literature on the ISO 9000 standard. The empirical part supports the theory so that internal motives are positively related to the benefit of service standards, while external motives are negatively related. We consider these findings as a first indication for the existence of the microeconomic benefit of service standards, which in turn might stimulate future awareness of service standards and service standardization in general. Companies that intend to implement service standards are well advised to consider their motivation and to attach adequate importance to the subsequent implementation process.
尽管服务标准化的重要性越来越大,但人们对服务标准的微观经济效益知之甚少。本文介绍了一家公司对服务标准的好处和实施标准背后的动机的调查结果。在本文的理论部分,从iso9000标准的文献中推导出成功实施服务标准的不同角色动机。实证部分支持这一理论,认为内部动机与服务标准效益呈正相关,而外部动机与服务标准效益呈负相关。我们认为这些发现是服务标准存在微观经济效益的第一个迹象,这反过来可能会激发未来对服务标准和服务标准化的认识。有意实施服务标准的公司应考虑其动机,并对随后的实施过程给予足够重视。
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引用次数: 1
Application of Malcolm Baldrige Quality Framework to Enhance Performance in Healthcare Organisation 马尔科姆·鲍德里奇质量框架在提高医疗机构绩效中的应用
Pub Date : 2012-04-10 DOI: 10.2139/ssrn.2037944
S. D'souza, A. Sequeira
In a free market economy, achieving the highest performance and thereby the organization’s goal is the ultimate responsibility of management. Quality awards schemes have been increasingly promoted by governments, public, and private organization with intention of promoting and motivating quality management practices. The literature review indicates that the quality management is a key for a competitive advantage and essential ingredient for effective performance in the organization. The research paper examines the appropriateness of applying Malcolm Baldridge Model to enhance performance excellence in healthcare organization. The results of questionnaire provide potential benefits to enhance service quality and performance excellence. From the study it is inferred that determining performance excellence continues to be a challenge. It is evident that applying Malcolm Baldrige Quality Framework Criteria for healthcare organization could be the starting point for a regular strategic planning process within the organization and could ensure continuous improvement in performance excellence. The study concludes in a set of recommendations to ensure implementation and successful application of Malcolm Baldrige Quality Framework criteria in the healthcare organization considered.
在自由市场经济中,实现最高绩效从而实现组织的目标是管理层的最终责任。政府、公共和私人组织越来越多地推动质量奖励计划,旨在促进和激励质量管理实践。文献综述表明,质量管理是组织获得竞争优势的关键,是组织有效绩效的基本要素。本研究探讨了运用马尔科姆·鲍德里奇模型来提高医疗保健组织卓越绩效的适当性。问卷调查的结果提供了潜在的好处,以提高服务质量和卓越的表现。从研究中可以推断,确定卓越绩效仍然是一个挑战。很明显,在医疗保健组织中应用Malcolm Baldrige质量框架标准可以作为组织内常规战略规划过程的起点,并可以确保持续改进卓越绩效。该研究总结了一组建议,以确保在考虑的医疗保健组织中实施和成功应用马尔科姆·鲍德里奇质量框架标准。
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引用次数: 0
Food Safety Audits, Plant Characteristics, and Food Safety Technology Use in Meat and Poultry Plants 食品安全审计,工厂特点,食品安全技术在肉类和家禽工厂的应用
Pub Date : 2011-10-01 DOI: 10.2139/ssrn.2131423
M. Ollinger, M. Muth, S. Karns, Zanethia D. Choice
Food safety technology can increase a company’s capacity to prevent a foodborne contamination. A food safety audit — a quality control tool in which an auditor observes whether a plant’s processing practices and technologies are compatible with good food safety practices — can indicate how effectively food safety technology is being used. Fast food restaurants, grocery stores, and other major customers of meat and poultry processing plants conduct their own audits or hire auditors to assess the soundness of a plant’s processing operation. Meat and poultry plants can also audit themselves as a way to help maintain process control. In this report, we document the extent of food safety audits in meat and poultry processing plants. We also examine the associations between the use of audits and plant size, firm structure, and food safety technology use. Results show that larger plants, plants subject to food safety audits, and plants that are part of a multiplant firm use more food safety technology than other plants. Plants subject to both plant-hired and customer-hired audits had greater technology use than single (plant- or customer-hired) audit plants.
食品安全技术可以提高公司防止食源性污染的能力。食品安全审核——一种质量控制工具,审核员观察工厂的加工实践和技术是否符合良好的食品安全规范——可以表明食品安全技术的使用效果如何。快餐店、杂货店和其他肉类和家禽加工厂的主要客户进行自己的审核或聘请审核员来评估工厂加工操作的可靠性。肉类和家禽工厂也可以审核自己,作为帮助维持过程控制的一种方式。在本报告中,我们记录了肉类和家禽加工厂食品安全审计的程度。我们还研究了使用审计与工厂规模、公司结构和食品安全技术使用之间的关联。结果表明,较大型的工厂、接受食品安全审核的工厂以及多工厂公司的工厂比其他工厂使用更多的食品安全技术。同时接受工厂雇佣和客户雇佣审计的工厂比单一(工厂或客户雇佣)审计的工厂使用更多的技术。
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引用次数: 17
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Quality Management eJournal
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