Background: COVID-19 spread over the last two years has been instrumental in shifting physical banking transactions to mobile-based banking transactions. Recently, M-payments have dominated online and point-of-sale (POS) transactions in the Asia-pacific region. Therefore, there was a need to study the factors influencing M-payments. This research has been conducted to determine the significant factors influencing the usage and continuance usage of M-payment apps in an emerging country and particularly how gamified features enhance the usage of M-payments apps.is study is based on the perspectives of the Unified theory of acceptance and use of technology (UTAUT2) and information system success (ISS) theory, and it adds three new determinants—trust, gamified features, and continued use of mobile payments to better explain and forecast users' behavioral intentions and continued use of mobile payment applications (M-payments apps). Method: The research has employed two studies on sample data from young users of M-payment apps (n=898), the dataset was analyzed through structural equation modelling for mediation and moderation analysis in study one. The second study was grounded through Vignette experiments to analyze the effects of the degree of gamified features on the continued usage of M-payments. Results: The results reported that behavioral intention to adopt, and usage of mobile payments are significantly mediated by gamified features and gamified features are partially mediating continuance usage of M-payments. Trust is the key to enabling continuance usage amongst the users of M-payments. These findings extend the understanding of users’ continuance intention in the context of payments apps. Conclusion: This study would be helpful in presenting insights for the M-payments service providers and the associated banks to develop strategy for the continuance usage of mobile payment apps.
{"title":"Go Digital! Determinants of Continuance Usage of Mobile Payment Apps: Focusing on the Mediating Role of Gamification","authors":"G. Malik, Dharmendra Singh","doi":"10.17705/1pais.14604","DOIUrl":"https://doi.org/10.17705/1pais.14604","url":null,"abstract":"Background: COVID-19 spread over the last two years has been instrumental in shifting physical banking transactions to mobile-based banking transactions. Recently, M-payments have dominated online and point-of-sale (POS) transactions in the Asia-pacific region. Therefore, there was a need to study the factors influencing M-payments. This research has been conducted to determine the significant factors influencing the usage and continuance usage of M-payment apps in an emerging country and particularly how gamified features enhance the usage of M-payments apps.is study is based on the perspectives of the Unified theory of acceptance and use of technology (UTAUT2) and information system success (ISS) theory, and it adds three new determinants—trust, gamified features, and continued use of mobile payments to better explain and forecast users' behavioral intentions and continued use of mobile payment applications (M-payments apps). Method: The research has employed two studies on sample data from young users of M-payment apps (n=898), the dataset was analyzed through structural equation modelling for mediation and moderation analysis in study one. The second study was grounded through Vignette experiments to analyze the effects of the degree of gamified features on the continued usage of M-payments. Results: The results reported that behavioral intention to adopt, and usage of mobile payments are significantly mediated by gamified features and gamified features are partially mediating continuance usage of M-payments. Trust is the key to enabling continuance usage amongst the users of M-payments. These findings extend the understanding of users’ continuance intention in the context of payments apps. Conclusion: This study would be helpful in presenting insights for the M-payments service providers and the associated banks to develop strategy for the continuance usage of mobile payment apps.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"82 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84342975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background: The phenomenon of review manipulation and fake reviews has gained Information Systems (IS) scholars’ attention during recent years. Scholarly research in this domain has delved into the causes and consequences of review manipulation. However, we find that the findings are diverse, and the studies do not portray a systematic approach. This study synthesizes the findings from a multidisciplinary perspective and presents an integrated framework to understand the mechanism of review manipulation. Method: The study reviews 88 relevant articles on review manipulation spanning a decade and a half. We adopted an iterative coding approach to synthesizing the literature on concepts and categorized them independently into potential themes. Results: We present an integrated framework that shows the linkages between the different themes, namely, the prevalence of manipulation, impact of manipulation, conditions and choice for manipulation decision, characteristics of fake reviews, models for detecting spam reviews, and strategies to deal with manipulation. We also present the characteristics of review manipulation and cover both operational and conceptual issues associated with the research on this topic. Conclusions: Insights from the study will guide future research on review manipulation and fake reviews. The study presents a holistic view of the phenomenon of review manipulation. It informs various online platforms to address fake reviews towards building a healthy and sustainable environment.
{"title":"Review Manipulation: Literature Review, and Future Research Agenda","authors":"Sana Ansari, Sumeet Gupta","doi":"10.17705/1PAIS.13104","DOIUrl":"https://doi.org/10.17705/1PAIS.13104","url":null,"abstract":"Abstract Background: The phenomenon of review manipulation and fake reviews has gained Information Systems (IS) scholars’ attention during recent years. Scholarly research in this domain has delved into the causes and consequences of review manipulation. However, we find that the findings are diverse, and the studies do not portray a systematic approach. This study synthesizes the findings from a multidisciplinary perspective and presents an integrated framework to understand the mechanism of review manipulation. Method: The study reviews 88 relevant articles on review manipulation spanning a decade and a half. We adopted an iterative coding approach to synthesizing the literature on concepts and categorized them independently into potential themes. Results: We present an integrated framework that shows the linkages between the different themes, namely, the prevalence of manipulation, impact of manipulation, conditions and choice for manipulation decision, characteristics of fake reviews, models for detecting spam reviews, and strategies to deal with manipulation. We also present the characteristics of review manipulation and cover both operational and conceptual issues associated with the research on this topic. Conclusions: Insights from the study will guide future research on review manipulation and fake reviews. The study presents a holistic view of the phenomenon of review manipulation. It informs various online platforms to address fake reviews towards building a healthy and sustainable environment.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"74 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2021-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89210862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Nimmagadda, Neel Mani, Torsten Reiners, Lincoln C. Wood
Abstract Background: In shale basins, petroleum systems are complex; they hold data sources in Big Data scales. The motivation of research lies with the facts of exploring effective inherent connectivity between unconventional petroleum systems. The connectivity between energy reservoir systems is ambiguous within a distinctive petroleum ecosystem. Heterogeneity and multidimensionality of unstructured data sources are additional challenges, precluding systematic modelling of diverse petroleum systems and their data integration process, including growing demand for storage systems. The research aims to establish the knowledge-based connectivity between petroleum systems through Information System (IS) articulations, visual analytics and data management. Method: We investigate the knowledge-based IS guided exploration and production systems to explore the connectivity between diverse unconventional petroleum systems and forecast the reservoir energy. We articulate Design Science Information System (DSIS), bring various IS artefacts, unify multiple domains of petroleum provinces and analyze the associativity between petroleum systems. In addition, use, reuse, effectiveness and interoperability are utility properties of IS artefacts that we evaluate. We implement IS solutions in the oil and gas industries to facilitate database management and reservoir energy exploration. Results: We simulate DSIS as an Unconventional Digital Petroleum Ecosystem (UDPE) as it allows us to investigate and ascertain the interplay between petroleum systems’ elements and processes. Metadata cubes are computed for data views to visualize, interpret, and implement IS articulations in energy systems. We compute the structure and reservoir attribute views for interpreting energy-driven petroleum systems, prospect evaluation and business-knowledge management with a viable DSIS solution. Conclusions: The DSIS emerges as a knowledge-based digital ecosystem innovation, demonstrating how it can effectively interconnect geographically controlled petroleum systems. Its development, in the exploration of unconventional shale basins, is a knowledge-based reservoir-energy management solution. This research is beneficial to IS practitioners who wish to pursue energy research in reservoir ecosystem contexts.
{"title":"Big Data Guided Unconventional Digital Reservoir Energy Ecosystem and its Knowledge Management","authors":"S. Nimmagadda, Neel Mani, Torsten Reiners, Lincoln C. Wood","doi":"10.17705/1PAIS.13101","DOIUrl":"https://doi.org/10.17705/1PAIS.13101","url":null,"abstract":"Abstract Background: In shale basins, petroleum systems are complex; they hold data sources in Big Data scales. The motivation of research lies with the facts of exploring effective inherent connectivity between unconventional petroleum systems. The connectivity between energy reservoir systems is ambiguous within a distinctive petroleum ecosystem. Heterogeneity and multidimensionality of unstructured data sources are additional challenges, precluding systematic modelling of diverse petroleum systems and their data integration process, including growing demand for storage systems. The research aims to establish the knowledge-based connectivity between petroleum systems through Information System (IS) articulations, visual analytics and data management. Method: We investigate the knowledge-based IS guided exploration and production systems to explore the connectivity between diverse unconventional petroleum systems and forecast the reservoir energy. We articulate Design Science Information System (DSIS), bring various IS artefacts, unify multiple domains of petroleum provinces and analyze the associativity between petroleum systems. In addition, use, reuse, effectiveness and interoperability are utility properties of IS artefacts that we evaluate. We implement IS solutions in the oil and gas industries to facilitate database management and reservoir energy exploration. Results: We simulate DSIS as an Unconventional Digital Petroleum Ecosystem (UDPE) as it allows us to investigate and ascertain the interplay between petroleum systems’ elements and processes. Metadata cubes are computed for data views to visualize, interpret, and implement IS articulations in energy systems. We compute the structure and reservoir attribute views for interpreting energy-driven petroleum systems, prospect evaluation and business-knowledge management with a viable DSIS solution. Conclusions: The DSIS emerges as a knowledge-based digital ecosystem innovation, demonstrating how it can effectively interconnect geographically controlled petroleum systems. Its development, in the exploration of unconventional shale basins, is a knowledge-based reservoir-energy management solution. This research is beneficial to IS practitioners who wish to pursue energy research in reservoir ecosystem contexts.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"4 1","pages":"1"},"PeriodicalIF":1.8,"publicationDate":"2021-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86868073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Special Section Editorial - Mobile Decision Support and Analytics for Healthcare: Citizen, Organization, Governmental and Technological Perspectives
摘要专区社论-移动决策支持和分析医疗保健:公民，组织，政府和技术的观点
{"title":"Mobile Healthcare Design Research: A Special Issue for Information Systems Researchers","authors":"S. Miah, O. Burmeister","doi":"10.17705/1PAIS.13305","DOIUrl":"https://doi.org/10.17705/1PAIS.13305","url":null,"abstract":"Abstract Special Section Editorial - Mobile Decision Support and Analytics for Healthcare: Citizen, Organization, Governmental and Technological Perspectives","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"85 1","pages":"5"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72442638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Xu Sun, Xiaosong Zhou, Qingfeng Wang, S. Sharples, Yaorun Zhang
Abstract Background: The concept of serendipity has become increasingly interesting for those undertaking serendipity research in recent years. However, serendipitous encounters are subjective and rare in a real-world context, making this an extremely challenging subject to study. Methods: Various methods have been proposed to enable researchers to understand and measure serendipity, but there is no broad consensus on which methods to use in different experimental settings. A comprehensive literature review was first conducted, which summarizes the research methods being employed to study serendipity. It was followed by a series of interviews with experts that specified the relative strengths and weaknesses of each method identified in the literature review, in addition to the challenges usually confronted in serendipity research. Results: The findings suggest using mixed research methods to produce a more complete picture of serendipity and contribute to the verification of any research findings. Several challenges and implications relating to empirical studies in the investigation of serendipity have been derived from this study. Conclusions: This paper investigated research methods employed to study serendipity by synthesizing finding from a literature review and the interviews with experts. It provides a methodological contribution to serendipity studies by systematically summarizing the methods employed in the studies of serendipity and identifying the strengths and weakness of each method. It also suggests the novel approach of using mixed research methods to study serendipity. This study has potential limitations related to a small number of experts involved in the expert interview. However, it should be noted that the nature of the topic is a relatively focused area, and it was observed after interviewing the experts that new data seems to not contribute to the findings owing to its repetition of comments
{"title":"A Review of Research Methodologies Employed in Serendipity Studies in the Context of Information Research","authors":"Xu Sun, Xiaosong Zhou, Qingfeng Wang, S. Sharples, Yaorun Zhang","doi":"10.17705/1PAIS.13204","DOIUrl":"https://doi.org/10.17705/1PAIS.13204","url":null,"abstract":"Abstract Background: The concept of serendipity has become increasingly interesting for those undertaking serendipity research in recent years. However, serendipitous encounters are subjective and rare in a real-world context, making this an extremely challenging subject to study. Methods: Various methods have been proposed to enable researchers to understand and measure serendipity, but there is no broad consensus on which methods to use in different experimental settings. A comprehensive literature review was first conducted, which summarizes the research methods being employed to study serendipity. It was followed by a series of interviews with experts that specified the relative strengths and weaknesses of each method identified in the literature review, in addition to the challenges usually confronted in serendipity research. Results: The findings suggest using mixed research methods to produce a more complete picture of serendipity and contribute to the verification of any research findings. Several challenges and implications relating to empirical studies in the investigation of serendipity have been derived from this study. Conclusions: This paper investigated research methods employed to study serendipity by synthesizing finding from a literature review and the interviews with experts. It provides a methodological contribution to serendipity studies by systematically summarizing the methods employed in the studies of serendipity and identifying the strengths and weakness of each method. It also suggests the novel approach of using mixed research methods to study serendipity. This study has potential limitations related to a small number of experts involved in the expert interview. However, it should be noted that the nature of the topic is a relatively focused area, and it was observed after interviewing the experts that new data seems to not contribute to the findings owing to its repetition of comments","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"27 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78386519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background: The effect of national culture on e-commerce adoption and usage has yet to be thoroughly examined. This multi-country study examines the influence of Hofstede’s cultural dimensions on e-commerce adoption. It also explores the moderating effect of economic development on the relationships between national culture factors and e-commerce adoption. Method: Secondary data, collected from reputable organizations on sixty countries, are used to test the hypotheses. Correlation, linear regression, cluster analysis, and ANOVA were used to assess the hypotheses presented in the model. Results: The data supported our hypotheses on the direct relationships between national culture factors namely power distance, individualism, long term orientation, and indulgence, and e-commerce adoption. The regression analysis showed that individualism is the most important of all culture factors. The results also indicated that power distance and individualism have different impact on e-commerce adoption, depending on the level of economic development. Conclusions: This study contributes to the growing empirical base of literature on e-commerce and national culture. It validated the importance of a cultural perspective in explaining e-commerce adoption at the national level. It also demonstrated the importance of economic development and its role in shaping the relationships between national culture and e-commerce.
{"title":"Multi-Country Analysis of E-commerce Adoption: The Impact of National Culture and Economic Development","authors":"Mohammad I. Merhi","doi":"10.17705/1PAIS.13304","DOIUrl":"https://doi.org/10.17705/1PAIS.13304","url":null,"abstract":"Abstract Background: The effect of national culture on e-commerce adoption and usage has yet to be thoroughly examined. This multi-country study examines the influence of Hofstede’s cultural dimensions on e-commerce adoption. It also explores the moderating effect of economic development on the relationships between national culture factors and e-commerce adoption. Method: Secondary data, collected from reputable organizations on sixty countries, are used to test the hypotheses. Correlation, linear regression, cluster analysis, and ANOVA were used to assess the hypotheses presented in the model. Results: The data supported our hypotheses on the direct relationships between national culture factors namely power distance, individualism, long term orientation, and indulgence, and e-commerce adoption. The regression analysis showed that individualism is the most important of all culture factors. The results also indicated that power distance and individualism have different impact on e-commerce adoption, depending on the level of economic development. Conclusions: This study contributes to the growing empirical base of literature on e-commerce and national culture. It validated the importance of a cultural perspective in explaining e-commerce adoption at the national level. It also demonstrated the importance of economic development and its role in shaping the relationships between national culture and e-commerce.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"180 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87811593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The COVID-19 pandemic has affected world-wide business and management immensely. Furthermore, challenges and opportunities for information systems research during and after coronavirus have emerged. To better understand the impacts of COVID-19 pandemic in the field of information systems (IS), and also as a part of the 2020 AIS SIG-ISAP Workshop on Information Systems in Asia Pacific (ISAP) being held prior ICIS-2020, we organized a panel to address this important issue with three distinguished information systems researchers. The panelists identified and discussed the challenges and opportunities for information systems research during and after Coronavirus. In addition, constructive suggestions for aspiring young scholars who aim to publish their works in top-tier IS journals have been proposed, which may benefit the IS community in large.
{"title":"Challenges and Opportunities for Information Systems Research During and After Coronavirus","authors":"Haibing Lu, Shan Liu, W. Huang, Jian Mou","doi":"10.17705/1pais.13201","DOIUrl":"https://doi.org/10.17705/1pais.13201","url":null,"abstract":"Abstract The COVID-19 pandemic has affected world-wide business and management immensely. Furthermore, challenges and opportunities for information systems research during and after coronavirus have emerged. To better understand the impacts of COVID-19 pandemic in the field of information systems (IS), and also as a part of the 2020 AIS SIG-ISAP Workshop on Information Systems in Asia Pacific (ISAP) being held prior ICIS-2020, we organized a panel to address this important issue with three distinguished information systems researchers. The panelists identified and discussed the challenges and opportunities for information systems research during and after Coronavirus. In addition, constructive suggestions for aspiring young scholars who aim to publish their works in top-tier IS journals have been proposed, which may benefit the IS community in large.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"37 1","pages":"1"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87466955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background: Recent studies in information systems have predicted that applications of the Internet of Things (IoT) innovations will revolutionise various sectors including healthcare. Besides the issues and opportunities of IoT based innovations, existing studies have shown limitations to advance the adoption of IoT-understanding and relevant interventions to benefit researchers and healthcare practitioners. Method: In this context, a systematic literature review study was conducted to re-position a qualitative, phenomenological investigation that could offer useful insights into the factors affecting IoT-adoption in a developing country’s healthcare service. In addition to it, five participants who worked in hospitals and clinics in Jazan, Saudi Arabia, took part in the semi-structured interviews developed based on the diffusion of innovation theory. Results: The study explored the relevant literature and evaluated how the outcome is used to identify the key delivers of IoT in healthcare. Conclusions: According to the findings, the capacity of the Saudi healthcare sector to accept and implement a new IT with IoT technologies is increasing and its integrations remains a debated issue.
{"title":"Internet of Things Adoption for Saudi Healthcare Services","authors":"F. Masmali, S. Miah","doi":"10.17705/1PAIS.13306","DOIUrl":"https://doi.org/10.17705/1PAIS.13306","url":null,"abstract":"Abstract Background: Recent studies in information systems have predicted that applications of the Internet of Things (IoT) innovations will revolutionise various sectors including healthcare. Besides the issues and opportunities of IoT based innovations, existing studies have shown limitations to advance the adoption of IoT-understanding and relevant interventions to benefit researchers and healthcare practitioners. Method: In this context, a systematic literature review study was conducted to re-position a qualitative, phenomenological investigation that could offer useful insights into the factors affecting IoT-adoption in a developing country’s healthcare service. In addition to it, five participants who worked in hospitals and clinics in Jazan, Saudi Arabia, took part in the semi-structured interviews developed based on the diffusion of innovation theory. Results: The study explored the relevant literature and evaluated how the outcome is used to identify the key delivers of IoT in healthcare. Conclusions: According to the findings, the capacity of the Saudi healthcare sector to accept and implement a new IT with IoT technologies is increasing and its integrations remains a debated issue.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"23 1","pages":"6"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73563446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Dang, L. Nguyen, A. Hoang, S. Pittayachawan, Mohammadreza Akbari, M. Nkhoma
Abstract Background: Social media have become an integral part of our modern society by providing platforms for users to create and exchange news, ideas, and information. The increasing use of social media has raised concerns about the reliability of the shared information, particularly information that is generated from anonymous users. Though prior studies have confirmed the important roles of heuristics and cues in the users’ evaluation of trustworthy information, there has been no research–to our knowledge–that categorized Facebook users based on their approaches to evaluating information credibility. Method: We employed Q-methodology to extract insights from 55 young Vietnamese users and to categorize them into different groups based on the distinct sets of heuristics that they used to evaluate the trustworthiness of online information on Facebook. Results: We identified four distinct types of young Facebook user groups that emerged based on their evaluation of online information trustworthiness. When evaluating online information trustworthiness on Facebook, these user groups assigned priorities differently to the characteristics of the online content, its original source, and the sharers or aggregators. We named these groups: (1) the balanced analyst, (2) the critical analyst, (3) the source analyst, and (4) the social network analyst. Conclusion: The findings offer insights that contribute to information processing literature. Moreover, marketing practitioners who aim to disseminate information effectively on social networks should take these user groups’ perspectives into consideration.
{"title":"Categorizing Young Facebook Users Based On Their Differential Preference of Social Media Heuristics: A Q-Methodology Approach","authors":"D. Dang, L. Nguyen, A. Hoang, S. Pittayachawan, Mohammadreza Akbari, M. Nkhoma","doi":"10.17705/1PAIS.13103","DOIUrl":"https://doi.org/10.17705/1PAIS.13103","url":null,"abstract":"Abstract Background: Social media have become an integral part of our modern society by providing platforms for users to create and exchange news, ideas, and information. The increasing use of social media has raised concerns about the reliability of the shared information, particularly information that is generated from anonymous users. Though prior studies have confirmed the important roles of heuristics and cues in the users’ evaluation of trustworthy information, there has been no research–to our knowledge–that categorized Facebook users based on their approaches to evaluating information credibility. Method: We employed Q-methodology to extract insights from 55 young Vietnamese users and to categorize them into different groups based on the distinct sets of heuristics that they used to evaluate the trustworthiness of online information on Facebook. Results: We identified four distinct types of young Facebook user groups that emerged based on their evaluation of online information trustworthiness. When evaluating online information trustworthiness on Facebook, these user groups assigned priorities differently to the characteristics of the online content, its original source, and the sharers or aggregators. We named these groups: (1) the balanced analyst, (2) the critical analyst, (3) the source analyst, and (4) the social network analyst. Conclusion: The findings offer insights that contribute to information processing literature. Moreover, marketing practitioners who aim to disseminate information effectively on social networks should take these user groups’ perspectives into consideration.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"23 1","pages":"3"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76769026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background: Social media has grown into a prominent marketing and communication tool, and Instagram is a leader in this regard due to its distinctive supports for medial rich contents. Due to the challenges faced by Small-and-medium-enterprises (SMEs), they are suggested to embrace social media technology. Previous studies in Interactive value creation theory (IVF) indicated that SMEs-followers co-creation processes enable Instagram engagement. However, little is known of how to promote the value co-creation process via practical Instagram micro-practices that SMEs can employ regarding their constraints. This study is among the first to examine SMEs' practices for Instagram engagement via the process of value co-creation. Method: We collected data regarding Instagram engagements of 10 Australian SMEs in eight months period using Instagram API. Qualitative analysis is conducted based on 2110 contents in a Poisson regression model. Content analysis and time-series visualizations are employed to investigate the uniqueness of several outliners in the dataset. Results: Findings imply that SMEs should bank on @Tagging instead of #Hashtags to get more engagement as contents with @Tagging show higher levels of inclusiveness and trustworthiness. Also, customized postings for the loci-specific audience effectively encourage followers to participate in conversations, while commercial intensive posting style shows adverse effects due to its low level of credibility. Rich media contents would not necessarily reel in more engagement; the commitment and consistent postings amassed a considerable number of followers over time, leading to a higher engagement rate. Conclusions: This study confirmed the benefits of data scraping in building business intelligence and validate the IVF framework as the theoretical background to investigate the effectiveness of Instagram micro-practices. IVF should be considered in designing social media practices to enable SMEs and followers' collaborations for business value generation. This study provides extra interpretations of the interrelationships between IVF, visual-rich contents, and social media engagement.
{"title":"Analyzing Australian SME Instagram Engagement via Web Scraping","authors":"V. Nguyen, Suku Sukunesan, M. Huynh","doi":"10.17705/1PAIS.13202","DOIUrl":"https://doi.org/10.17705/1PAIS.13202","url":null,"abstract":"Abstract Background: Social media has grown into a prominent marketing and communication tool, and Instagram is a leader in this regard due to its distinctive supports for medial rich contents. Due to the challenges faced by Small-and-medium-enterprises (SMEs), they are suggested to embrace social media technology. Previous studies in Interactive value creation theory (IVF) indicated that SMEs-followers co-creation processes enable Instagram engagement. However, little is known of how to promote the value co-creation process via practical Instagram micro-practices that SMEs can employ regarding their constraints. This study is among the first to examine SMEs' practices for Instagram engagement via the process of value co-creation. Method: We collected data regarding Instagram engagements of 10 Australian SMEs in eight months period using Instagram API. Qualitative analysis is conducted based on 2110 contents in a Poisson regression model. Content analysis and time-series visualizations are employed to investigate the uniqueness of several outliners in the dataset. Results: Findings imply that SMEs should bank on @Tagging instead of #Hashtags to get more engagement as contents with @Tagging show higher levels of inclusiveness and trustworthiness. Also, customized postings for the loci-specific audience effectively encourage followers to participate in conversations, while commercial intensive posting style shows adverse effects due to its low level of credibility. Rich media contents would not necessarily reel in more engagement; the commitment and consistent postings amassed a considerable number of followers over time, leading to a higher engagement rate. Conclusions: This study confirmed the benefits of data scraping in building business intelligence and validate the IVF framework as the theoretical background to investigate the effectiveness of Instagram micro-practices. IVF should be considered in designing social media practices to enable SMEs and followers' collaborations for business value generation. This study provides extra interpretations of the interrelationships between IVF, visual-rich contents, and social media engagement.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"30 1","pages":"2"},"PeriodicalIF":1.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74205824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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