The study seeks to examine the impact of Information technology (IT) governance structure, process and relational mechanisms on firm performance. Using an event study, we collected a sample of 70 announcements of IT governance adoption investments. We found that most firms adopt all three types of IT governance mechanisms. IT governance structural mechanisms have a positive impact on firm’s profitability. In contrast, IT governance process and relational mechanisms have a negative association with firm performance. More interestingly, the findings provide insight for organizations that they should realize the potentially negative impact of the controls requirements of Sarbanes-Oxley Act Section 404 and IT leadership on firm performance.
{"title":"Understanding IT Governance Effectiveness in Asia: An Event Study","authors":"Josephine L. L. Chong, L. Duong","doi":"10.17705/1PAIS.09102","DOIUrl":"https://doi.org/10.17705/1PAIS.09102","url":null,"abstract":"The study seeks to examine the impact of Information technology (IT) governance structure, process and relational mechanisms on firm performance. Using an event study, we collected a sample of 70 announcements of IT governance adoption investments. We found that most firms adopt all three types of IT governance mechanisms. IT governance structural mechanisms have a positive impact on firm’s profitability. In contrast, IT governance process and relational mechanisms have a negative association with firm performance. More interestingly, the findings provide insight for organizations that they should realize the potentially negative impact of the controls requirements of Sarbanes-Oxley Act Section 404 and IT leadership on firm performance.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"26 1","pages":"3"},"PeriodicalIF":1.8,"publicationDate":"2017-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83962312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sai Vijay Tata, S. Prashar, C. Parsad, Mukesh Kumar
The growth of online commerce has given consumers a number of convenient options to shop from. This has led to the proliferation of e-commerce players that offer variety of products and services with customer-centric terms and conditions. However, absence of avenues to test the product(s) before buying, shoppers perceive inherent risk associated with online buying, especially related to products’ quality and features, terms and conditions of sales, etc. To overcome this pre-purchase dissonance and compensate for the lack of previous experience, they look for reliable information and guidance. Hence, to make decisions, e-buyers rely on the reviews provided by other shoppers. Therefore, it becomes imperative for e-retailers to determine antecedent factors that influence the adoption of online reviews. Using heuristicsystematic model, this study has identified the relative significance of information credibility, argument quality, quantity sufficiency and source credibility in influencing the adoption of reviews available online. It was observed that the two categories of influencers impact the reviews’ adoption albeit through the two mediators - perceived usefulness and perceived value of reviews. Theoretical and practical implications have also been highlighted.
{"title":"An Empirical Examination of the Influence of Information and Source Characteristics on Consumers' Adoption of Online Reviews","authors":"Sai Vijay Tata, S. Prashar, C. Parsad, Mukesh Kumar","doi":"10.17705/1PAIS.09104","DOIUrl":"https://doi.org/10.17705/1PAIS.09104","url":null,"abstract":"The growth of online commerce has given consumers a number of convenient options to shop from. This has led to the proliferation of e-commerce players that offer variety of products and services with customer-centric terms and conditions. However, absence of avenues to test the product(s) before buying, shoppers perceive inherent risk associated with online buying, especially related to products’ quality and features, terms and conditions of sales, etc. To overcome this pre-purchase dissonance and compensate for the lack of previous experience, they look for reliable information and guidance. Hence, to make decisions, e-buyers rely on the reviews provided by other shoppers. Therefore, it becomes imperative for e-retailers to determine antecedent factors that influence the adoption of online reviews. Using heuristicsystematic model, this study has identified the relative significance of information credibility, argument quality, quantity sufficiency and source credibility in influencing the adoption of reviews available online. It was observed that the two categories of influencers impact the reviews’ adoption albeit through the two mediators - perceived usefulness and perceived value of reviews. Theoretical and practical implications have also been highlighted.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"29 1","pages":"5"},"PeriodicalIF":1.8,"publicationDate":"2017-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89630231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organizational adoption of information technologies is critical toward enhancing firm’s competitiveness. Many factors have been found influential and plenty of theories have been applied to this area of research. Research in recent years, however, is increasingly oriented toward individual level of technology adoption. One possible reason is the low cost of data collection due to the convenience of online survey. Although this strengthens our understanding of individual’s attitude and intention to use IT; this may in the long run reduce the value of information systems (IS) research from top management perspective. I believe we need to spend more effort to encourage and publish organizational level research in the IS area.
{"title":"Organizational Adoption of Information Technologies","authors":"Ting-Peng Liang","doi":"10.17705/1PAIS.09100","DOIUrl":"https://doi.org/10.17705/1PAIS.09100","url":null,"abstract":"Organizational adoption of information technologies is critical toward enhancing firm’s competitiveness. Many factors have been found influential and plenty of theories have been applied to this area of research. Research in recent years, however, is increasingly oriented toward individual level of technology adoption. One possible reason is the low cost of data collection due to the convenience of online survey. Although this strengthens our understanding of individual’s attitude and intention to use IT; this may in the long run reduce the value of information systems (IS) research from top management perspective. I believe we need to spend more effort to encourage and publish organizational level research in the IS area.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"19 1","pages":"1"},"PeriodicalIF":1.8,"publicationDate":"2017-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87259834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The rapid adoption of e-Commerce, especially Business-to-Business (B2B) e-Commerce among Ready-made Garments (RMG) industry is a key opportunity for local and international trade development of developing countries like Bangladesh. However, although high expectations for realizing the benefits of B2B e-Commerce in RMG sectors, its adoption remains poorly understood and are a relatively under-researched area in Bangladesh. This study is an attempt to fill this gap. This study explores the factors that affect B2B e-Commerce adoption in RMG sectors of Bangladesh by using Perceived eReadiness Model (PERM). A questionnaire survey was used to collect data from over 250 RMG firms in Bangladesh. The data was analyzed by using the Partial Least Squares (PLS) method; a statistical analysis technique based on the Structural Equation Model. The study found that awareness, resources, government eReadiness, and market forces eReadiness were significant factors for initial adoption of B2B e-Commerce. However, commitment, governance, and supporting industries eReadiness are insignificant for initial adoption of B2B e-Commerce. Again, the relationships between resources, commitment, government eReadiness, market forces eReadiness, supporting industries eReadiness and institutionalization of B2B e-Commerce are significant in RMG sectors of Bangladesh. However, awareness, governance and institutionalization of B2B e-Commerce are insignificant. The output of the study can help RMG firms in Bangladesh to address the factors that influence adoption of B2B e-Commerce. This study can also help the policy maker and government to identify the promising local opportunities for B2B e-Commerce by discovering the distinctive e-Commerce adoption factors.
{"title":"Adoption of B2B e-Commerce in Developing Countries: Evidence from Ready Made Garment (RMG) Industry in Bangladesh","authors":"Md. Rakibul Hoque, R. Boateng","doi":"10.17705/1PAIS.09103","DOIUrl":"https://doi.org/10.17705/1PAIS.09103","url":null,"abstract":"The rapid adoption of e-Commerce, especially Business-to-Business (B2B) e-Commerce among Ready-made Garments (RMG) industry is a key opportunity for local and international trade development of developing countries like Bangladesh. However, although high expectations for realizing the benefits of B2B e-Commerce in RMG sectors, its adoption remains poorly understood and are a relatively under-researched area in Bangladesh. This study is an attempt to fill this gap. This study explores the factors that affect B2B e-Commerce adoption in RMG sectors of Bangladesh by using Perceived eReadiness Model (PERM). A questionnaire survey was used to collect data from over 250 RMG firms in Bangladesh. The data was analyzed by using the Partial Least Squares (PLS) method; a statistical analysis technique based on the Structural Equation Model. The study found that awareness, resources, government eReadiness, and market forces eReadiness were significant factors for initial adoption of B2B e-Commerce. However, commitment, governance, and supporting industries eReadiness are insignificant for initial adoption of B2B e-Commerce. Again, the relationships between resources, commitment, government eReadiness, market forces eReadiness, supporting industries eReadiness and institutionalization of B2B e-Commerce are significant in RMG sectors of Bangladesh. However, awareness, governance and institutionalization of B2B e-Commerce are insignificant. The output of the study can help RMG firms in Bangladesh to address the factors that influence adoption of B2B e-Commerce. This study can also help the policy maker and government to identify the promising local opportunities for B2B e-Commerce by discovering the distinctive e-Commerce adoption factors.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"3 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2017-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79888770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
How information system capabilities affect firm performance is an important issue. However, different research approaches often result in inconsistent results. This study compares three conceptual (knowledge-based view, resource-based view, and contingency-based view) and two modeling approaches (antecedents versus moderators) that can be used to assess the strategic value of information systems. The goal is to examine different ways to model various organizational factors. We also provide three different views to buttress arguments about the need for different types of moderator analyses. The advantage of such an approach is that managers and researchers can better differentiate potential influential factors into antecedents and moderators, and understand their different roles in KM implementation. This study uses data collected from 274 organizations to compare different prevailing views in KM research. The result indicates that the contingency approach can provide more insight into the role of different contextual variables. Some variables, such as the business process complexity and market orientation, found insignificant in the contingency-based model are found to be significant antecedents for improving managerial performance. Some variables that are found insignificant in the resource-based model are found to be significant moderators. For example, business process complexity and information technology (IT) support are not significant, as enablers proved to moderate the relationship between KMC and financial performance as homologizer and suppressor, respectively. The relationship between KM capabilities and financial performance is also moderated by leadership style and IT readiness of an organization. The results of this analysis show that the contingency model, with moderating effect, is more comprehensive and meaningful for future research.
{"title":"Information System Capabilities and Organizational Performance: Comparing Three Models","authors":"Y. OuYang","doi":"10.17705/1PAIS.09101","DOIUrl":"https://doi.org/10.17705/1PAIS.09101","url":null,"abstract":"How information system capabilities affect firm performance is an important issue. However, different research approaches often result in inconsistent results. This study compares three conceptual (knowledge-based view, resource-based view, and contingency-based view) and two modeling approaches (antecedents versus moderators) that can be used to assess the strategic value of information systems. The goal is to examine different ways to model various organizational factors. We also provide three different views to buttress arguments about the need for different types of moderator analyses. The advantage of such an approach is that managers and researchers can better differentiate potential influential factors into antecedents and moderators, and understand their different roles in KM implementation. This study uses data collected from 274 organizations to compare different prevailing views in KM research. The result indicates that the contingency approach can provide more insight into the role of different contextual variables. Some variables, such as the business process complexity and market orientation, found insignificant in the contingency-based model are found to be significant antecedents for improving managerial performance. Some variables that are found insignificant in the resource-based model are found to be significant moderators. For example, business process complexity and information technology (IT) support are not significant, as enablers proved to moderate the relationship between KMC and financial performance as homologizer and suppressor, respectively. The relationship between KM capabilities and financial performance is also moderated by leadership style and IT readiness of an organization. The results of this analysis show that the contingency model, with moderating effect, is more comprehensive and meaningful for future research.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"115 1","pages":"2"},"PeriodicalIF":1.8,"publicationDate":"2017-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73709798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social commerce, the combination of e-commerce activities and social media, is a lucrative means for e-commerce companies to increase their sales volumes. As social commerce initiatives considerably depend on the consumers’ social interactions, it becomes important for companies to understand how consumers can be stimulated to participate in social commerce. While several empirical studies have already focused on investigating what factors influence consumers to adopt to social commerce, the findings of these studies are scattered across the literature base, sometimes not transparent, and not straightforwardly comparable. To synthesize these findings, we conduct a systematic review of the empirical literature on the consumers’ adoption of social commerce. In particular, we identify and classify conceptually similar factors and outcome variables (i.e., behavioral intentions and/or behaviors). Moreover, we apply a votecounting technique and a sign test to aggregate the reported effects between the factors and outcome variables. After analyzing 61 academic publications, we contribute a structured and comprehensive list of factors and their potential effects on various adoption-related outcome variables. Our results reveal that for some factors, such as trust, usefulness, or social influence, the effects point in a clear direction, while for several other factors, such as enjoyment, risk, or social presence, the effects are yet not clear and require further investigations.
{"title":"On the Factors Influencing Consumers' Adoption of Social Commerce - A Review of the Empirical Literature","authors":"Thomas Friedrich","doi":"10.17705/1PAIS.08401","DOIUrl":"https://doi.org/10.17705/1PAIS.08401","url":null,"abstract":"Social commerce, the combination of e-commerce activities and social media, is a lucrative means for e-commerce companies to increase their sales volumes. As social commerce initiatives considerably depend on the consumers’ social interactions, it becomes important for companies to understand how consumers can be stimulated to participate in social commerce. While several empirical studies have already focused on investigating what factors influence consumers to adopt to social commerce, the findings of these studies are scattered across the literature base, sometimes not transparent, and not straightforwardly comparable. To synthesize these findings, we conduct a systematic review of the empirical literature on the consumers’ adoption of social commerce. In particular, we identify and classify conceptually similar factors and outcome variables (i.e., behavioral intentions and/or behaviors). Moreover, we apply a votecounting technique and a sign test to aggregate the reported effects between the factors and outcome variables. After analyzing 61 academic publications, we contribute a structured and comprehensive list of factors and their potential effects on various adoption-related outcome variables. Our results reveal that for some factors, such as trust, usefulness, or social influence, the effects point in a clear direction, while for several other factors, such as enjoyment, risk, or social presence, the effects are yet not clear and require further investigations.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"1 1","pages":"2"},"PeriodicalIF":1.8,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72626881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Since its emergence in the last decade, social media has rapidly moved from a purely socializing tool to a key professional application (Cummings et al., 2009). Social media and social networks use in commerce has become ubiquitous and is changing the way we communicate, market, sell, and trade (Boyd and Ellison, 2007). The popularity of social networking sites (SNSs) and the emergence of Web 2.0 technologies have brought new developments in e-commerce, which enable individuals to interact with their peers in online communities via social platforms (Liang & Turban, 2011). The social connections and interactions of individuals on the Internet, especially in SNSs, have enabled the expansion of e-commerce to include social commerce (Zeng et al., 2009).
自过去十年出现以来，社交媒体已经迅速从纯粹的社交工具转变为关键的专业应用(Cummings et al.， 2009)。社交媒体和社交网络在商业中的使用已经变得无处不在，并且正在改变我们沟通，市场，销售和贸易的方式(Boyd和Ellison, 2007)。社交网站(sns)的流行和Web 2.0技术的出现带来了电子商务的新发展，这使得个人能够通过社交平台与在线社区中的同龄人进行互动(Liang & Turban, 2011)。个人在互联网上的社会联系和互动，特别是在社交网络中，使得电子商务的扩展包括社交商务(Zeng et al.， 2009)。
{"title":"PAJAIS special issue on Social Media and Social Commerce","authors":"Q. Ye, S. P. Wu, L. Alam, John Campbell","doi":"10.17705/1PAIS.08400","DOIUrl":"https://doi.org/10.17705/1PAIS.08400","url":null,"abstract":"Since its emergence in the last decade, social media has rapidly moved from a purely socializing tool to a key professional application (Cummings et al., 2009). Social media and social networks use in commerce has become ubiquitous and is changing the way we communicate, market, sell, and trade (Boyd and Ellison, 2007). The popularity of social networking sites (SNSs) and the emergence of Web 2.0 technologies have brought new developments in e-commerce, which enable individuals to interact with their peers in online communities via social platforms (Liang & Turban, 2011). The social connections and interactions of individuals on the Internet, especially in SNSs, have enabled the expansion of e-commerce to include social commerce (Zeng et al., 2009).","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"94 1","pages":"1"},"PeriodicalIF":1.8,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79853863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social media applications such as Facebook, Twitter and Instagram are used by firms to create business value. Small companies, generally referred as small to medium sized enterprises (SME) are predominantly interested in using these applications because of the low cost associated with their usage, low barriers to participation as low level of IT-skills required to use them. SMEs can use social media for a variety of tasks such as marketing, community building and customer relationship management. This study examines the use of Facebook among SMEs in a developing country and aims to extend the existing understanding of how SMEs create business value by using Facebook. A multiple case study approach is used as a research methodology involving five SMEs from Pakistan. In depth interviews were conducted with the key informants of these SMEs to find out why they are using Facebooks and what business value has been created from such usage. It is anticipated that the findings presented in this study will foster an understanding of the business value that can be derived from Facebook by SMEs, especially in the case of developing countries like Pakistan
{"title":"Business Value of Facebook: A Multiple Case Study from a Developing Country","authors":"Ashir Ahmed, Mubasher Ibrahim","doi":"10.17705/1PAIS.08403","DOIUrl":"https://doi.org/10.17705/1PAIS.08403","url":null,"abstract":"Social media applications such as Facebook, Twitter and Instagram are used by firms to create business value. Small companies, generally referred as small to medium sized enterprises (SME) are predominantly interested in using these applications because of the low cost associated with their usage, low barriers to participation as low level of IT-skills required to use them. SMEs can use social media for a variety of tasks such as marketing, community building and customer relationship management. This study examines the use of Facebook among SMEs in a developing country and aims to extend the existing understanding of how SMEs create business value by using Facebook. A multiple case study approach is used as a research methodology involving five SMEs from Pakistan. In depth interviews were conducted with the key informants of these SMEs to find out why they are using Facebooks and what business value has been created from such usage. It is anticipated that the findings presented in this study will foster an understanding of the business value that can be derived from Facebook by SMEs, especially in the case of developing countries like Pakistan","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"23 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83668811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Research on government use of Facebook (FB) and citizen engagement has increased in the last five years or so; however there is a scarcity of empirical research that identify the extent of agency and audience engagement on government FB pages. Questions still remains unanswered if agencies with dissimilar functional focus engage differently in FB. Based on a large-scale world-first empirical analysis of over 147 federal government FB pages, this article presents insights on online participation in terms of government posts and citizen interactions observed over three years (2013-2016) across different types of agencies (i.e. operational, policy, regulatory and specialist). Preliminary findings show convincing agency and audience engagement on FB pages as a platform for sharing and communicating. However there are differences among the agencies in terms of audience and agency engagement relative to post activity and interactions. The findings have implications for federal government agencies, both from benchmarking and capability building perspectives.
{"title":"Empirical Analysis of Posts and Interactions: A case of Australian Government Facebook Pages","authors":"L. Alam","doi":"10.17705/1PAIS.08405","DOIUrl":"https://doi.org/10.17705/1PAIS.08405","url":null,"abstract":"Research on government use of Facebook (FB) and citizen engagement has increased in the last five years or so; however there is a scarcity of empirical research that identify the extent of agency and audience engagement on government FB pages. Questions still remains unanswered if agencies with dissimilar functional focus engage differently in FB. Based on a large-scale world-first empirical analysis of over 147 federal government FB pages, this article presents insights on online participation in terms of government posts and citizen interactions observed over three years (2013-2016) across different types of agencies (i.e. operational, policy, regulatory and specialist). Preliminary findings show convincing agency and audience engagement on FB pages as a platform for sharing and communicating. However there are differences among the agencies in terms of audience and agency engagement relative to post activity and interactions. The findings have implications for federal government agencies, both from benchmarking and capability building perspectives.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"96 1","pages":"6"},"PeriodicalIF":1.8,"publicationDate":"2016-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76591297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tommy K. H. Chan, Christy M. K. Cheung, Na Shi, Matthew K. O. Lee, Zach W. Y. Lee
Social network sites (SNSs) have drawn extensive attention among scholars and practitioners. In this study, we aim at explaining the continuance of SNSs. Specifically, we propose and empirically test a research model of continuance intention to use SNSs. We also examine the relative impacts of SNS-specific motivation factors and social factors derived from the SNS environment on continuance intention to use SNSs. Building upon expectation disconfirmation theory (EDT), our research model was empirically tested with 204 Facebook users through an online survey. While prior studies focus mostly on the SNS-specific motivations, our results demonstrated that social factors derived from the SNS environment play a dominant role in explaining the continuance intention to use SNSs. In particular, this study suggested that perceived critical mass, social presence, and social norms are influential and major factors that determine continuance intention. We believe that this study provides significant contributions to both researchers and practitioners in the context of SNSs.
{"title":"An Empirical Examination of Continuance Intention of Social Network Sites","authors":"Tommy K. H. Chan, Christy M. K. Cheung, Na Shi, Matthew K. O. Lee, Zach W. Y. Lee","doi":"10.17705/1PAIS.08404","DOIUrl":"https://doi.org/10.17705/1PAIS.08404","url":null,"abstract":"Social network sites (SNSs) have drawn extensive attention among scholars and practitioners. In this study, we aim at explaining the continuance of SNSs. Specifically, we propose and empirically test a research model of continuance intention to use SNSs. We also examine the relative impacts of SNS-specific motivation factors and social factors derived from the SNS environment on continuance intention to use SNSs. Building upon expectation disconfirmation theory (EDT), our research model was empirically tested with 204 Facebook users through an online survey. While prior studies focus mostly on the SNS-specific motivations, our results demonstrated that social factors derived from the SNS environment play a dominant role in explaining the continuance intention to use SNSs. In particular, this study suggested that perceived critical mass, social presence, and social norms are influential and major factors that determine continuance intention. We believe that this study provides significant contributions to both researchers and practitioners in the context of SNSs.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"2012 1","pages":"5"},"PeriodicalIF":1.8,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87954087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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