The Coral Way Bilingual Program Maria R. Coady (2019) Bristol: Multilingual Matters. Pp. 168 ISBN: 9781788924573 (hbk) ISBN: 9781788924566 (pbk) ISBN: 9781788924580 (ebook, PDF) ISBN: 9781788924597 (ebook, EPUB)
{"title":"The Coral Way Bilingual Program Maria R. Coady (2019)","authors":"K. Brown","doi":"10.1558/sols.41572","DOIUrl":"https://doi.org/10.1558/sols.41572","url":null,"abstract":"The Coral Way Bilingual Program Maria R. Coady (2019) Bristol: Multilingual Matters. Pp. 168 ISBN: 9781788924573 (hbk) ISBN: 9781788924566 (pbk) ISBN: 9781788924580 (ebook, PDF) ISBN: 9781788924597 (ebook, EPUB)","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"205 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80362120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The past two decades have seen a growing interest in research on call centre discourse from sociolinguistic and pragmatic perspectives. Turn-by-turn micro-analyses of call centre interactions have looked at the complex power relations and face-considerations in dealing with customers’ and agents’ impolite behaviour. Although silence is ubiquitous in dyadic conversations, surprisingly few studies of call centre interactions have investigated silence between adjacency pairs and the potential trouble it may indicate. To fill this gap, this paper explores silence in service calls. Specifically, it first looks at routine calls for information and the most common ways in which silence is accounted for by the agents. It then examines non-routine calls where silence becomes interactionally meaningful following the agents’ withheld responses at a transition-relevance place. Thus, silence becomes marked behaviour by virtue of being oriented to as unexpected by the customer and thus open to evaluations of impoliteness.
{"title":"‘Silence is not always golden’","authors":"S. Orthaber","doi":"10.1558/sols.42260","DOIUrl":"https://doi.org/10.1558/sols.42260","url":null,"abstract":"The past two decades have seen a growing interest in research on call centre discourse from sociolinguistic and pragmatic perspectives. Turn-by-turn micro-analyses of call centre interactions have looked at the complex power relations and face-considerations in dealing with customers’ and agents’ impolite behaviour. Although silence is ubiquitous in dyadic conversations, surprisingly few studies of call centre interactions have investigated silence between adjacency pairs and the potential trouble it may indicate. To fill this gap, this paper explores silence in service calls. Specifically, it first looks at routine calls for information and the most common ways in which silence is accounted for by the agents. It then examines non-routine calls where silence becomes interactionally meaningful following the agents’ withheld responses at a transition-relevance place. Thus, silence becomes marked behaviour by virtue of being oriented to as unexpected by the customer and thus open to evaluations of impoliteness.","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"130 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79217977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Choosing a Mother Tongue: The Politics of Language and Identity in Ukraine Corinne A. Seals (2019)","authors":"Svitlana Melnyk","doi":"10.1558/sols.7320","DOIUrl":"https://doi.org/10.1558/sols.7320","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"87 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73024521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Language Censuses and Monitoring as an Instrument of National Language Policy Sergey Igorevich Bogdanov, Mikhail Alexandrovich Marusenko and Natalia Mikhailovna Marusenko (2020)","authors":"I. Guseynova","doi":"10.1558/sols.17516","DOIUrl":"https://doi.org/10.1558/sols.17516","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"407 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77355529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"English around the World: An Introduction (2nd edition) Edgar W. Schneider (2020)","authors":"Sender Dovchin, Ana Tankosić","doi":"10.1558/sols.40942","DOIUrl":"https://doi.org/10.1558/sols.40942","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"21 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74864212","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Language in Place. Stylistic Perspectives on Landscape, Place and Environment Daniela Francesca Virdis, Elisabetta Zurru and Ernestine Lahey (2021)","authors":"J. Swanenberg","doi":"10.1558/sols.15779","DOIUrl":"https://doi.org/10.1558/sols.15779","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"86 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84354968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Visualising Multilingual Lives: More Than Words Paula Kalaja and Silvia Melo-Pfeifer (eds) (2019)","authors":"Peter K. W. Tan","doi":"10.1558/sols.15547","DOIUrl":"https://doi.org/10.1558/sols.15547","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"17 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81522950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Handbook of Home Language Maintenance and Development: Social and Affective Factors Andrea C. Schalley and Susana A. Eisenchlas (eds) (2020)","authors":"Sviatlana Karpava","doi":"10.1558/sols.17845","DOIUrl":"https://doi.org/10.1558/sols.17845","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"12 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75799085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Language, Identity and Contemporary Society (2nd edition) Rajesh Kumar and Om Prakash (eds) (2019)","authors":"Genevoix Nana","doi":"10.1558/sols.37221","DOIUrl":"https://doi.org/10.1558/sols.37221","url":null,"abstract":"","PeriodicalId":43912,"journal":{"name":"Sociolinguistic Studies","volume":"20 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91271494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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