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Workplace bullying, human resource management practices, and turnover intention: the mediating effect of work engagement: evidence of Nigeria 职场欺凌、人力资源管理实践与离职意向:工作投入的中介效应:来自尼日利亚的证据
IF 0.8 Q4 BUSINESS Pub Date : 2020-12-21 DOI: 10.1108/ajb-08-2020-0135
P. D. Gadi, D. Kee
PurposeDespite the concentrated study on turnover intention (TI), slightly is known on the subject in what manner work engagement intervenes the link connecting workplace bullying (WPB) and TI is varied across sectors, and how WPB and TI implications are viewed among academicians of public universities in Nigeria. The aim of this article is to explore in what way the association between WPB and TI is mediated by work engagement (WE) in public universities in Nigeria.Design/methodology/approachThe paper applied judgmental sampling to gather 400 data from academic staff that must have worked for a minimum of six months in the current university. The present study used SmartPLS software 3.2.9 for the estimation of the hypothesis.FindingsThe result confirmed that work engagement intervenes the outcome of WPB and HRM on TI.Research limitations/implicationsThe current study presents validation for the mediating impact of work engagement on the relationships connecting WPB and HRM on TI in Nigeria universities. Outcomes from findings encompassing all employees in the universities and other service sectors would offer further significant and practical implications for administrators.Originality/valueThe research furthers our knowledge of the intervening effect of work engagement in the link among WPB and TI across academicians in public universities in Nigeria. To reduce turnover intention among academic staff, administrators must have a good insight into how WE mediates the correlation linking WPB and TI.
尽管对离职意向(TI)进行了集中研究,但对于工作投入以何种方式干预工作场所欺凌(WPB)和TI之间的联系在不同部门之间存在差异,以及尼日利亚公立大学的学者如何看待WPB和TI的影响,人们对这一主题知之甚少。本文的目的是探讨在尼日利亚的公立大学中,WPB和TI之间的联系是如何通过工作投入(WE)来调解的。设计/方法/方法本文采用判断抽样方法,从在当前大学工作至少6个月的学术人员中收集了400份数据。本研究使用SmartPLS软件3.2.9进行假设估计。研究结果证实,工作投入干预了工作绩效管理和人力资源管理对个人信息素养的影响。研究局限/启示本研究验证了尼日利亚大学工作投入对工作绩效和人力资源管理之间的中介影响。调查结果涵盖了大学和其他服务部门的所有员工,将为管理人员提供进一步的重大和实际意义。原创性/价值本研究进一步加深了我们对尼日利亚公立大学院士在WPB和TI之间的联系中工作投入的干预作用的认识。为了降低学术人员的离职倾向,管理者必须深入了解我们如何在工作绩效和工作热情之间发挥中介作用。
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引用次数: 6
The influence of personality and social traits on the importance of brand design of luxury brands and brand loyalty 个性和社会特质对奢侈品牌品牌设计重要性和品牌忠诚度的影响
IF 0.8 Q4 BUSINESS Pub Date : 2020-12-10 DOI: 10.1108/ajb-03-2020-0033
Amirreza Konjkav Monfared, A. Mansouri, Negar Jalilian
PurposeBuyers of luxury clothing products usually place great importance on design because they can satisfy their personal needs. However, the underlying motivation for buying luxury products has not been fully understood. Therefore, identifying the factors influencing the choice of luxury products and brand loyalty can provide useful information to a better understanding of the customers' needs of these brands. In fact, in this article, we are trying to determine how personality traits (including the need for uniqueness and self-monitoring) and social traits (including self-expression and self-presentation) influence the importance of design and brand loyalty.Design/methodology/approachA questionnaire was used to collect data. The questionnaire was answered by 386 buyers of luxury clothing brands in Iran. Structural equation modeling was also used for data analysis. Data were analyzed by SPSS 19.0 and AMOS 24.0 software.FindingsThe results of this study show that people who need to be unique pay more attention to the specific designs by expressing their self-expression in their surrounding community, while self-monitors seek acceptance in the community by using common designs. Finally, the results show that the importance of design reduces customer loyalty to the brand.Originality/valueTo the best of the authors' knowledge, this study is the first one to investigate the effect of personality and social traits on the importance of luxury clothing design and brand loyalty using statistical data analysis tools in Iran.
奢侈品的购买者通常非常重视设计,因为它可以满足他们的个人需求。然而,购买奢侈品的潜在动机尚不完全清楚。因此,识别影响奢侈品选择和品牌忠诚度的因素可以为更好地了解消费者对这些品牌的需求提供有用的信息。事实上,在这篇文章中,我们试图确定人格特征(包括独特性和自我监控的需求)和社会特征(包括自我表达和自我展示)如何影响设计和品牌忠诚度的重要性。设计/方法/方法采用问卷调查收集数据。调查问卷由386名伊朗奢侈服装品牌的买家回答。采用结构方程模型进行数据分析。采用SPSS 19.0和AMOS 24.0软件对数据进行分析。本研究的结果表明,需要独特的人更关注特定的设计,通过在周围的社区中表达自己的自我表达,而自我监控者则通过使用共同的设计来寻求社区的接受。最后,结果表明,设计的重要性降低了顾客对品牌的忠诚度。原创性/价值据作者所知,本研究是第一个在伊朗使用统计数据分析工具调查个性和社会特征对奢侈品服装设计重要性和品牌忠诚度的影响的研究。
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引用次数: 1
Have changes in audit standards altered client perceptions of auditors? 审计准则的变化是否改变了客户对审计师的看法?
IF 0.8 Q4 BUSINESS Pub Date : 2020-11-02 DOI: 10.1108/ajb-01-2020-0008
Marcus M. Doxey, R. Ewing
PurposeChanges in external auditing over four decades motivates a historical investigation of how client employees' perceptions of auditors have changed across this period.Design/methodology/approachThis paper uses a longitudinal quasi-experiment to compare current client employees' perceptions of the auditor with results from 1972.FindingsChanges in client employees' perceptions of the audit, its usefulness and of auditor-client conflict suggest increases in auditor independence. However, this paper also finds that despite decades of efforts to strengthen auditor independence and skepticism, the primary analogy client employees apply to the external auditor remains “consultant”.Practical implicationsThe findings contribute to the discussion of whether regulatory and standard changes in the audit environment have changed aspects of client employees' perceptions of auditors.Originality/valueThe paper contributes by presenting a unique approach to partially replicating a historic study using a quasi-experimental research design.
四十年来外部审计的变化促使我们对客户员工对审计师的看法在这一时期的变化进行历史调查。设计/方法/方法本文使用纵向准实验来比较当前客户员工对审计师的看法与1972年的结果。客户员工对审计、审计的有用性和审计师与客户冲突的看法的变化表明审计师的独立性有所提高。然而,本文也发现,尽管几十年来一直在努力加强审计师的独立性和怀疑态度,但客户员工对外部审计师的主要类比仍然是“顾问”。实际意义研究结果有助于讨论审计环境中的监管和标准变化是否改变了客户员工对审计师的看法。原创性/价值本文的贡献在于提出了一种独特的方法,使用准实验研究设计来部分复制历史研究。
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引用次数: 1
A moderated mediation model for the relationship between inclusive leadership and job embeddedness 包容性领导与工作嵌入关系的调节中介模型
IF 0.8 Q4 BUSINESS Pub Date : 2020-10-15 DOI: 10.1108/ajb-06-2019-0035
Mervat Elsaied
This study aimed to examine the effect of inclusive leadership (IL) on job embeddedness (JE) by developing a moderated mediation model. The model focuses on the mediating role of the organizational identification (OID) that underpins the relationship between IL and JE, as well as the moderating influence of person–supervisor fit (P–S fit) on the mediation.,Data were collected from 364 employees working in 25 five-star hotels in Hurghada, Egypt. Statistical methods such as hierarchical regression, correlation analysis and a bootstrapping test were used to analyze the data.,The results indicated that OID fully mediated the positive relationship between IL and JE. It also found that P–S fit moderated the mediated relationship between IL and JE via OID. This resulted in the mediated relationship becoming stronger for employees who perceive higher P–S fit rather than who perceive lower P–S fit with their leaders.,This study is the first to consider the effect of OID (a mediator) on the relationship between IL and JE. It also extends our understanding of the mechanism linking IL and JE by testing the mediating influence of OID and the moderating influence of P–S fit.
本研究旨在通过建立一个有调节的中介模型,探讨包容性领导对工作嵌入性的影响。该模型主要关注组织认同(OID)的中介作用,即组织认同(OID)是支持IL和乙脑之间关系的基础,以及个人-上司契合(P-S契合)在中介中的调节作用。数据收集自埃及赫尔格达25家五星级酒店的364名员工。采用层次回归、相关分析和自举检验等统计方法对数据进行分析。结果表明,OID完全介导了IL与乙脑的正相关关系。研究还发现,P-S拟合通过OID调节IL与乙脑之间的中介关系。结果表明,对于那些认为与领导的P-S契合度较高的员工,而不是那些认为与领导的P-S契合度较低的员工,中介关系变得更强。本研究首次考虑OID(一种中介因子)在IL和乙脑之间的作用。通过测试OID的中介作用和P-S拟合的调节作用,扩展了我们对IL和乙脑联系机制的理解。
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引用次数: 9
Organisational cultures and the evoked effects of leader ability on employee creativity 组织文化与领导能力对员工创造力的诱发效应
IF 0.8 Q4 BUSINESS Pub Date : 2020-10-09 DOI: 10.1108/ajb-09-2019-0068
Samuel Ogbeibu, Abdelhak Senadjki, J. Gaskin
PurposeThis study seeks to investigate how leader ability and diverse organisational cultures (OC) act to influence employee creativity in manufacturing organisations. By leveraging the multifaceted nature of the competing values framework (CVF), this study examines the growing deterioration of employee creativity through the lens of four OC quadrants within the Nigerian manufacturing industry and further investigates how distinct OCs and leader ability can aid to bolster employee creativity. The CVF is a model used to assess organisational cultures, irrespective of their industry, for the overarching purpose of improving organisational performance.Design/methodology/approachThe target population consists of employees of research and development (R&D) and information technology (IT) in the headquarters of 21 manufacturing organisations. Our useable sample consisted of 439 responses from the Nigerian manufacturing industry.FindingsResults indicated that leader ability and adhocracy OC have positive effects on employee creativity. Market and clan OC have negative effects on employee creativity. Likewise, leader ability dampens the effects of adhocracy OC on employee creativity and reinforces the market OC effect on employee creativity.Originality/valueThis study provides novel insights that challenges several controversial and contemporary postulations of extant research which theorise the OC–employee creativity relationships. By leveraging the construct of leader ability, unique contributions are also made to provoke congruence.
目的本研究旨在探讨领导能力和多元组织文化(OC)如何影响制造业组织的员工创造力。通过利用竞争价值框架(CVF)的多面性,本研究通过尼日利亚制造业内四个OC象限的镜头检查了员工创造力的日益恶化,并进一步调查了不同的OC和领导者能力如何有助于增强员工创造力。CVF是一个用于评估组织文化的模型,无论其行业如何,其首要目的是提高组织绩效。设计/方法/途径目标人群包括21家制造组织总部的研发(R&D)和信息技术(IT)员工。我们的可用样本包括来自尼日利亚制造业的439份回复。研究结果表明,领导能力和敬业度对员工创造力有正向影响。市场OC和宗族OC对员工创造力有负向影响。同样,领导能力也会抑制柔性OC对员工创造力的影响,强化市场OC对员工创造力的影响。原创性/价值本研究提供了新颖的见解,挑战了现有研究中一些有争议的当代假设,这些假设将oc -员工创造力关系理论化。通过利用领导能力的结构,也做出了独特的贡献,以激发一致性。
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引用次数: 6
The stewardship organization: essential characteristics and conditions of feasibility 管理组织的基本特征和可行性条件
IF 0.8 Q4 BUSINESS Pub Date : 2020-10-02 DOI: 10.1108/AJB-04-2020-0046
M. Lehrer, L. Segal
The paper explores the nature and facilitating conditions of “stewardship organizations,” that is, organizations in which stewardship behavior rather than principal–agent behavior defines the operative principles of management.,The paper falls into two parts: the first part of the analysis develops a theory of the stewardship organization, and the second part develops a contingency framework concerning the feasibility of stewardship organizations.,Stewardship organizations are characterized by three interlocking traits: (1) the overall mission of the organization, (2) the organization's internal control systems and (3) the “motivational environment” of the stewardship organization. Since stewardship organizations cannot be identified on the basis of stated mission alone, it is necessary to determine whether the mission involves a higher calling that has been internalized by organizational members to the point of constituting a vital part of how the organization runs on a day-to-day basis.,One key role of leadership in such organizations is to manage mission drift and to reduce the ambiguity of the mission and organization goals.,Litmus tests are proposed for identifying an authentic stewardship organization in contradistinction to those whose socially minded values are ancillary or a marketing ploy.,This is the first systematic attempt to characterize the stewardship organization. After providing three specific examples of such organizations, the contribution identifies key markers of bona fide stewardship organizations.
本文探讨了“管理组织”的性质和促进条件,即管理行为而不是委托代理行为定义管理的运作原则的组织。本文分为两部分:第一部分是对管理型组织的理论分析,第二部分是对管理型组织可行性的权变框架分析。管理型组织具有三个相互关联的特征:(1)组织的总体使命;(2)组织的内部控制系统;(3)管理型组织的“激励环境”。由于不能仅根据所陈述的使命来确定管理型组织,因此有必要确定该使命是否包含由组织成员内化的更高的召唤,从而构成组织日常运作的重要组成部分。在这样的组织中,领导的一个关键作用是管理任务漂移,减少任务和组织目标的模糊性。提出石蕊试法,以确定一个真正的管理组织,而不是那些具有社会意识的价值观是辅助或营销策略的组织。这是第一次系统地描述管理组织的特征。在提供了这类组织的三个具体例子之后,文章确定了真正的管理组织的关键标志。
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引用次数: 2
Firm receptivity regarding marketplace vs political ties 对市场与政治关系的坚定接受
IF 0.8 Q4 BUSINESS Pub Date : 2020-08-21 DOI: 10.1108/ajb-09-2019-0069
Jessica Zeiss, Leslie C Carlson, E. Harvey
PurposePrior research has examined the sociopolitical force as simply a part of all types of environmental pressures, yet we argue that this force calls for a unique examination of marketing's role in firm responses to sociopolitical pressures. Understanding the degree to which firms attempt to manage forces and pressures in the external business environment is key to understanding marketing's role in impeding vs aiding public policy initiatives, and is the problem this research investigates.Design/methodology/approachUsing structural equation modeling, data from 71 firms demonstrate that managing the sociopolitical force is, in fact, distinct from managing the other four market-based forces – consumer demand, supplier power, competition and technological shifts. Managing the sociopolitical force is shown to require fundamentally different skills and resources.FindingsResults suggest that firm sociopolitical receptivity drives attempts to influence this unique external business environmental force, in turn limiting marketplace sociopolitical receptivity. Furthermore, attempts to influence such a unique force relies on resource-light marketing resources, which limits resource-heavy marketing.Originality/valueManaging a political force with marketplace ramifications involves strategy that utilizes marketing, but is driven by relationships with social and political agents. This is truly an environmental management concept distinct from the management of the other four market-based forces. The analysis in this study demonstrates that managing another environmental force (i.e. competition force) involves different receptivity influences and marketing tactic outcomes.
先前的研究已经将社会政治力量简单地视为所有类型环境压力的一部分,但我们认为,这种力量需要对营销在企业对社会政治压力的反应中所起的作用进行独特的检查。了解企业试图管理外部商业环境中的力量和压力的程度,是理解营销在阻碍与帮助公共政策举措方面的作用的关键,也是本研究调查的问题。设计/方法/方法使用结构方程模型,来自71家公司的数据表明,管理社会政治力量实际上不同于管理其他四种市场力量——消费者需求、供应商力量、竞争和技术变革。管理社会政治力量需要完全不同的技能和资源。研究结果表明,企业的社会政治接受度促使企业试图影响这一独特的外部商业环境力量,反过来又限制了市场的社会政治接受度。此外,试图影响这种独特的力量依赖于轻资源营销资源,这限制了重资源营销。原创性/价值管理具有市场影响的政治力量涉及利用市场营销的策略,但这是由与社会和政治代理人的关系驱动的。这是一种真正不同于其他四种市场力量的环境管理理念。本研究的分析表明,管理另一种环境力量(即竞争力量)涉及不同的接受性影响和营销策略结果。
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引用次数: 1
Exchange Traded Funds and the likelihood of closure 交易所交易基金和关闭的可能性
IF 0.8 Q4 BUSINESS Pub Date : 2020-06-23 DOI: 10.1108/ajb-07-2019-0054
A. Akhigbe, Bhanu Balasubramnian, Melinda Newman
PurposeThough exchange-traded funds (ETFs) are similar to mutual funds, we identify several reasons how they are different based on their structure and trading characteristics. Therefore, we argue that the determinants of fund closure decisions for ETFs will not be the same as the mutual funds. We systematically explore those factors.Design/methodology/approachWe use Cox Proportional Hazard model, which is considered a superior method, over the logistic regression models. All previous studies are based on logistic regressions.FindingsWe investigate the closure rate of ETFs over the 1995–2018 sample period. We find that the first three years are the most critical period for the survival of ETFs. Our full sample results show that early fund performance, the investment style of the fund, the expense ratio and fund family size are the most relevant factors influencing the likelihood of closure. When we consider equity-only funds, we find that key factors that influence fund closure are early fund performance, the expense ratio, failure to grow the fund's assets relatively quickly and the equity investment category of the fund.Research limitations/implicationsTracking error could be a significant factor. However, we have several missing values in the data. Therefore, we are forced to drop that variable. However, we use the SD of daily returns in lieu of that. Similarly, we were constrained by the availability of data for the equity style box scores.Practical implicationsOur study suggests that individual investors will be better off by investing in ETFs that are at least three-year to four-year old. If individuals want to invest in ETFs from the date of inception, the probability of survival is higher for an ETF within a larger fund family.Social implicationsHopefully, our research will attract the attention of CFPB and provide a warning to individual investors when they choose to invest in ETFs. More and more ETFs are getting included in retirement savings. So, abrupt ETF closures are likely to have large social implications for the future.Originality/valueWe are the first to use Cox Proportional Hazard model. We base our arguments from latest research on ETFs that the one earlier paper on ETF closure has missed. So, we examine the issue in a more systematic way.
虽然交易所交易基金(etf)与共同基金相似,但我们根据它们的结构和交易特征确定了它们不同的几个原因。因此,我们认为etf的基金关闭决策的决定因素将与共同基金不同。我们系统地探讨了这些因素。设计/方法/方法我们使用Cox比例风险模型,这被认为是优于逻辑回归模型的方法。以往的研究均基于logistic回归。研究结果我们调查了1995-2018年样本期间etf的关闭率。我们发现,前三年是etf生存的最关键时期。我们的全样本结果显示,基金的早期业绩、基金的投资风格、费用率和基金家族规模是影响关闭可能性的最相关因素。当我们考虑纯股票型基金时,我们发现影响基金关闭的关键因素是基金早期业绩、费用率、基金资产未能较快增长以及基金的股票投资类别。研究限制/启示跟踪误差可能是一个重要因素。然而,我们在数据中有几个缺失值。因此,我们不得不删除这个变量。但是,我们使用日收益的标准差来代替它。同样,我们也受到公平风格盒子分数数据可用性的限制。实际意义一项研究表明,个人投资者投资于至少有3至4年历史的etf将获得更好的回报。如果个人想从成立之日起就投资ETF,那么ETF在更大的基金家族中生存的可能性更高。社会意义希望我们的研究能够引起CFPB的注意,并为个人投资者在选择投资etf时提供警示。越来越多的etf被纳入退休储蓄。因此,ETF的突然关闭可能会对未来产生重大的社会影响。原创性/价值我们率先使用Cox比例风险模型。我们的论点基于对ETF的最新研究,而之前一篇关于ETF关闭的论文遗漏了这一点。因此,我们以一种更系统的方式来研究这个问题。
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引用次数: 1
Retail Apocalypse? Maybe blame accounting. Investigating inventory valuation as a determinant of retail firm failure 零售启示?也许要怪会计。调查库存估值作为零售企业失败的决定因素
IF 0.8 Q4 BUSINESS Pub Date : 2020-05-28 DOI: 10.1108/ajb-07-2019-0050
Gregory G. Kaufinger, Christoph Neuenschwander
The purpose of the study is to evaluate whether the selection of accounting method used to value inventory increases or decreases the probability of a retail firm's ability to remain in existence.,This study employs a binary logistic regression model to predict group membership and the probability of failure. The study utilizes an unbalanced sample of US publicly traded failed and functioning retail firms over a ten-year period.,The results clearly support the conclusion that there is a difference in the probability of retail firm failure with respect to the accounting method used to value inventory. Merchants using a cost-based valuation method were 2.3 times more likely to fail than firms using a price-based method. The results also affirm existing bankruptcy literature by finding that profitability, liquidity, leverage, capital investment and cash flow are factors in retail failures.,The results suggest that traditional merchants cannot simply blame e-commerce or shifts in demographics for the retail Apocalypse; good management and proper valuation of stock still matter.,This study is the first to look at firm failure in the retail sector after the great recession of 2008, in an era known as the “retail Apocalypse.” In addition, this study differs from other firm failure literature by incorporating cost- and price-based inventory valuation methods as a variable in firm failure.
本研究的目的是评估选择用于评估库存的会计方法是否会增加或减少零售公司保持存在的能力的概率。本研究采用二元逻辑回归模型来预测群体成员和失败概率。这项研究使用了一个不平衡的样本,包括10年期间美国上市的失败和正常运作的零售公司。结果清楚地支持这样的结论,即对于用于评估库存的会计方法而言,零售公司失败的概率存在差异。使用基于成本的评估方法的商家失败的可能性是使用基于价格方法的公司的2.3倍。研究结果也证实了现有的破产文献,发现盈利能力、流动性、杠杆、资本投资和现金流是零售业破产的因素。研究结果表明,传统商家不能简单地将零售业的末日归咎于电子商务或人口结构的变化;良好的管理和正确的股票估值仍然很重要。这项研究首次关注了2008年经济大衰退后零售业的企业倒闭,这是一个被称为“零售业末日”的时代。此外,本研究与其他企业失败文献的不同之处在于,它将基于成本和价格的库存评估方法作为企业失败的一个变量。
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引用次数: 2
Examining the effectiveness of compensatory adaptation from a consumer's perspective in evaluating products online 从消费者在线评价产品的角度考察代偿适应的有效性
IF 0.8 Q4 BUSINESS Pub Date : 2020-05-28 DOI: 10.1108/ajb-09-2019-0070
Jaejoo Lim, Jim R. Wollscheid, Ramakrishna Ayyagari
Consumers often encounter issues of perceived ambiguity and performance risk when attempting to evaluate experience goods being offered online. Sellers try to alleviate this knowledge gap often seen in a medium of low naturalness by engaging in effective compensatory adaptation. This research theoretically looks into three primary aspects of compensatory adaption and their potential in securing communication of high-quality information between the online seller and consumer.,Utilizing survey data and structural equation modeling, this study tests the effectiveness of different aspects of compensatory adaption to alleviate the knowledge gap in a medium of low naturalness.,Drawing on media naturalness theory and the tripartite model of attitude, this paper identifies three theoretical components that significantly affect the effectiveness of compensatory adaption. They are information retrieval capability from the cognitive/logical aspect, information richness from the affective/audiovisual aspect and interactivity from the behavioral aspect. The effectiveness of compensatory adaptation proves to have a positive impact on perceived information quality.,To the best of our knowledge, this is the first paper in the information systems literature to examine the compensatory adaptation tools for effective transfer of information. This study contributes to the academics by providing three handles to improve effectiveness of compensatory adaptation toward information quality. We focus on three compensatory adaptation tools in cognitive/logical, affective/audiovisual and behavioral aspects, and this compensation perspective leads to three practical factors that affect effective transfer of information between online sellers and consumers. The result of this study complements the nomological network of the enablers and impediments of e-commerce.
消费者在尝试评估在线提供的体验商品时,经常会遇到感知模糊和性能风险的问题。卖家试图通过有效的补偿性适应来缓解这种在低自然度媒介中经常出现的知识差距。本研究从理论上考察了补偿适应的三个主要方面及其在确保在线卖家和消费者之间高质量信息沟通方面的潜力。本研究利用调查数据和结构方程模型,检验了不同方面的补偿适应在低自然度环境下缓解知识缺口的有效性。基于媒介自然性理论和态度三方模型,本文确定了影响补偿性适应有效性的三个理论成分。它们分别是认知/逻辑方面的信息检索能力、情感/视听方面的信息丰富性和行为方面的交互性。补偿适应的有效性对感知信息质量有正向影响。据我们所知,这是信息系统文献中第一篇研究有效信息传递的补偿适应工具的论文。本研究为提高信息质量补偿适应的有效性提供了三个依据,对学术界有一定的贡献。本文从认知/逻辑、情感/视听和行为三个方面对三种补偿适应工具进行了分析,并从补偿的角度推导出影响网络卖家和消费者之间有效信息传递的三个实际因素。这项研究的结果补充了电子商务的推动因素和阻碍因素的法理网络。
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引用次数: 2
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American Journal of Business
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