Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887653
M. Moslehpour, Wan-Ting Chiu, Pei-Kuan Lin Cor., Anita Shalehah
The objective of this study is to identify key factors that influence Taiwanese consumers to purchase smartphones iPhone and HTC. This study used a quantitative approach to test the proposed hypotheses. Structural Equation Modeling (SEM) was employed as statistical methods to analyze the relationships and mediating effect among the variables. Several implications were provided at the end of the text based upon the research findings.
{"title":"Brand Equity and Consumer Purchase Intention of iPhone and HTC in Taiwan","authors":"M. Moslehpour, Wan-Ting Chiu, Pei-Kuan Lin Cor., Anita Shalehah","doi":"10.1109/ICSSSM.2019.8887653","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887653","url":null,"abstract":"The objective of this study is to identify key factors that influence Taiwanese consumers to purchase smartphones iPhone and HTC. This study used a quantitative approach to test the proposed hypotheses. Structural Equation Modeling (SEM) was employed as statistical methods to analyze the relationships and mediating effect among the variables. Several implications were provided at the end of the text based upon the research findings.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130823569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887699
Chen Hai, Jin Xiaojian, Yue Bin, Zhang Bin
In view of the offshore oil&gas field facilities demand, China National Offshore Oil Corporation (CNOOC) conducted a pilot study on landing subsea pipeline safety&security system. By using various techniques, such as radar and AIS system, CNOOC ensures the safe operation environment of production facilities, and successfully applied in several oil&gas fields.
{"title":"The Application of Safety&security System in the Long Distance Landing Subsea Pipeline","authors":"Chen Hai, Jin Xiaojian, Yue Bin, Zhang Bin","doi":"10.1109/ICSSSM.2019.8887699","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887699","url":null,"abstract":"In view of the offshore oil&gas field facilities demand, China National Offshore Oil Corporation (CNOOC) conducted a pilot study on landing subsea pipeline safety&security system. By using various techniques, such as radar and AIS system, CNOOC ensures the safe operation environment of production facilities, and successfully applied in several oil&gas fields.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116020356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887843
Wu Liping, Liu Yucan
In this paper, cross-sectional regression, OLS regression, quantile regressions and grouping analysis are used to explore the relationships among the equity pledge scale, the maturity of the pledge and the stock yield with the sample of A-share listed companies during 2001 to 2018. The results show that:(1) the maturity of the pledge has a more significant negative impact on the scale of the pledge; (2) average monthly stock yield over the past six months has significant positive influence on scale and maturity, the average scale and maturity of single pledge of the companies in the extreme stock yield portfolios are lower than those in the middle yield group; (3) the scale and maturity of the pledge have a more significant positive impact on the stock yield respectively.
{"title":"Equity Pledge Scale, Maturity and Stock Yield","authors":"Wu Liping, Liu Yucan","doi":"10.1109/ICSSSM.2019.8887843","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887843","url":null,"abstract":"In this paper, cross-sectional regression, OLS regression, quantile regressions and grouping analysis are used to explore the relationships among the equity pledge scale, the maturity of the pledge and the stock yield with the sample of A-share listed companies during 2001 to 2018. The results show that:(1) the maturity of the pledge has a more significant negative impact on the scale of the pledge; (2) average monthly stock yield over the past six months has significant positive influence on scale and maturity, the average scale and maturity of single pledge of the companies in the extreme stock yield portfolios are lower than those in the middle yield group; (3) the scale and maturity of the pledge have a more significant positive impact on the stock yield respectively.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125334065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887632
Xiuli Chen
Previous studies have shown that the better the performance of an enterprise's environmental responsibility can be the better its financial performance will be. However, China's environmental information disclosure system is not sound enough at present, and the public pay different attention to the corporate environmental responsibility fulfilment level (CER) of enterprises in different industries. So how will the industry characteristics affect the relationship between environmental responsibility fulfillment level and financial performance? This paper analyzes the relationship between environmental responsibility fulfillment level and financial performance of heavy pollution and non-heavy pollution, consumer and non-consumer industries, and studies the impact of environmental system and public attention on corporate environmental responsibility fulfillment, promoting the improvement of corporate environmental responsibility fulfillment level.
{"title":"An empirical study of corporate environmental liability performance, industry characteristics and financial performance","authors":"Xiuli Chen","doi":"10.1109/ICSSSM.2019.8887632","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887632","url":null,"abstract":"Previous studies have shown that the better the performance of an enterprise's environmental responsibility can be the better its financial performance will be. However, China's environmental information disclosure system is not sound enough at present, and the public pay different attention to the corporate environmental responsibility fulfilment level (CER) of enterprises in different industries. So how will the industry characteristics affect the relationship between environmental responsibility fulfillment level and financial performance? This paper analyzes the relationship between environmental responsibility fulfillment level and financial performance of heavy pollution and non-heavy pollution, consumer and non-consumer industries, and studies the impact of environmental system and public attention on corporate environmental responsibility fulfillment, promoting the improvement of corporate environmental responsibility fulfillment level.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115990450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887711
Zimeng Wang
This paper studies the two-stage location-allocation problems of multiple facilities with continuous demand along the line. Instead of the traditional discrete process, the line integration makes continuously curved demands more accurately characterized. In response to the dynamic changes of demand, a two-stage optimization model is established. A total of p facilities are to be established, while q facilities are established firstly. Then the remaining p-q facilities are located. Combined with the distribution method of Voronoi diagram and traditional ALA, an improved Voronoi-ALA algorithm is proposed to solve the model. Finally, through the actual computational experiment of the West-to-East natural gas transmission project, the MATLAB program is produced to solve the problem. The feasibility of the model and algorithm is verified and further analyzed. This paper provides theoretical guidance for the construction of logistics nodes along the actual engineering such as oil and gas pipelines.
{"title":"Two-stage Facilities Location-allocation Problems with Curved Demands Considered","authors":"Zimeng Wang","doi":"10.1109/ICSSSM.2019.8887711","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887711","url":null,"abstract":"This paper studies the two-stage location-allocation problems of multiple facilities with continuous demand along the line. Instead of the traditional discrete process, the line integration makes continuously curved demands more accurately characterized. In response to the dynamic changes of demand, a two-stage optimization model is established. A total of p facilities are to be established, while q facilities are established firstly. Then the remaining p-q facilities are located. Combined with the distribution method of Voronoi diagram and traditional ALA, an improved Voronoi-ALA algorithm is proposed to solve the model. Finally, through the actual computational experiment of the West-to-East natural gas transmission project, the MATLAB program is produced to solve the problem. The feasibility of the model and algorithm is verified and further analyzed. This paper provides theoretical guidance for the construction of logistics nodes along the actual engineering such as oil and gas pipelines.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125067284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887728
Yan Lei, Fangguo Su
Based on conservation of resources theory, data from 53 front-line employees of service industry in China was collected in four consecutive days using experience sampling methods (ESM). The relationships between W_ICTs and the three dimensions of work engagement were investigated from the perspective of individual regulatory resources, and the mediating role of state of being recovered was also analyzed. The results showed that W_ICTs had a significant positive correlation with the vigor, which is a dimension of work engagement, and state of being recovered played a mediating role in this relationship. There was also a significant positive correlation between W_ICTs and dedication, but the mediating role of recovery state was not significant here. W_ICTs was not significantly correlated with the absorption dimension. Finally, discussion about the enlightenment of theory and management practice was given at the end of the paper.
{"title":"Work-related use of Information and Communication Technologies after Hours(W_ICTs) and Work Engagement in Service Industry: Based on Experience Sampling Method","authors":"Yan Lei, Fangguo Su","doi":"10.1109/ICSSSM.2019.8887728","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887728","url":null,"abstract":"Based on conservation of resources theory, data from 53 front-line employees of service industry in China was collected in four consecutive days using experience sampling methods (ESM). The relationships between W_ICTs and the three dimensions of work engagement were investigated from the perspective of individual regulatory resources, and the mediating role of state of being recovered was also analyzed. The results showed that W_ICTs had a significant positive correlation with the vigor, which is a dimension of work engagement, and state of being recovered played a mediating role in this relationship. There was also a significant positive correlation between W_ICTs and dedication, but the mediating role of recovery state was not significant here. W_ICTs was not significantly correlated with the absorption dimension. Finally, discussion about the enlightenment of theory and management practice was given at the end of the paper.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125732742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887744
He Xuefeng, Zhang Chi, Jing Yuewu, Ai Xing-zheng
The potential risk of agricultural product supply chain is huge because of the complex attributes specific to it. Actually the safety incidents of edible agricultural product emerge frequently in recent years, which expose the fragility of the agricultural product supply chain. In this paper the possible risk factors in agricultural product supply chain is analyzed in detail, the agricultural product supply chain risk evaluation index system and evaluation model are established, and an empirical analysis is made using BP neural network method. The results show that the risk ranking of the simulated evaluation is consistent with the target value ranking, and the risk assessment model has a good generalization and extension ability, and the model has a good reference value for preventing agricultural product supply chain risk.
{"title":"Risk Evaluation of Agricultural Product Supply Chain Based on BP Neural Network","authors":"He Xuefeng, Zhang Chi, Jing Yuewu, Ai Xing-zheng","doi":"10.1109/ICSSSM.2019.8887744","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887744","url":null,"abstract":"The potential risk of agricultural product supply chain is huge because of the complex attributes specific to it. Actually the safety incidents of edible agricultural product emerge frequently in recent years, which expose the fragility of the agricultural product supply chain. In this paper the possible risk factors in agricultural product supply chain is analyzed in detail, the agricultural product supply chain risk evaluation index system and evaluation model are established, and an empirical analysis is made using BP neural network method. The results show that the risk ranking of the simulated evaluation is consistent with the target value ranking, and the risk assessment model has a good generalization and extension ability, and the model has a good reference value for preventing agricultural product supply chain risk.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124537857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887660
Meina Zhao, Ning Ding, Jing Wang, Gang Zhao
The research of neuroscience in service management was presented in the doctoral dissertation of Zhao during her study in Beihang University. A number of researches around service science were indicated by the application of EEG experiment, for instance, the value structure of product service system, service value perception, the influence factors of online service purchase decision-making, consumer's cognitive and service purchase decisions, particularly the relationship between product and services in PSS. Event related potential (ERP) is a neuroscience method with the application of the change of EEG recorded by customers' reactions to a particular stimulus. The external stimuli through visual, auditory and other senses may induce relevant potentials and presented in the form of brain waves. Many functions and inducing conditions of ERP have been confirmed in psychological experiments, such as P300, P2, N270, N170, EPN, LPP, which has been currently applied in the research on consumer decision-making, service science and management.
{"title":"Application of EEG to Service Value Perception","authors":"Meina Zhao, Ning Ding, Jing Wang, Gang Zhao","doi":"10.1109/ICSSSM.2019.8887660","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887660","url":null,"abstract":"The research of neuroscience in service management was presented in the doctoral dissertation of Zhao during her study in Beihang University. A number of researches around service science were indicated by the application of EEG experiment, for instance, the value structure of product service system, service value perception, the influence factors of online service purchase decision-making, consumer's cognitive and service purchase decisions, particularly the relationship between product and services in PSS. Event related potential (ERP) is a neuroscience method with the application of the change of EEG recorded by customers' reactions to a particular stimulus. The external stimuli through visual, auditory and other senses may induce relevant potentials and presented in the form of brain waves. Many functions and inducing conditions of ERP have been confirmed in psychological experiments, such as P300, P2, N270, N170, EPN, LPP, which has been currently applied in the research on consumer decision-making, service science and management.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"112 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133872077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887652
Bowen Shi, Jichang Zhao, Ke Xu
The booming of online social media has provided a platform for massive users to share viewpoints and emotional experiences. A huge volume of digital traces that accumulate and aggregate on social media provide a more efficient proxy for investigating users' behaviors, thoughts and emotions. How to precisely and effectively acquire the emotions and topic keywords from these short and colloquial texts is the key task in the analysis of social media. Through neural networks, Word2vec offers a unique contribution to embedding vector construction and expanding similar words. Based on a huge volume of texts on Sina Weibo, the most popular Twitter-like service in China, this paper presents a Word2vec model bringing extra semantic features to fit for short Chinese texts. By comparing with the model based on Internet contents of long texts, the experimental results illustrate that our model can effectively improve the performance of sentiment classification with six categories on Weibo. Furthermore, a series of application results demonstrate the usability and adaptability of our model for massive data on social media.
{"title":"A Word2vec Model for Sentiment Analysis of Weibo","authors":"Bowen Shi, Jichang Zhao, Ke Xu","doi":"10.1109/ICSSSM.2019.8887652","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887652","url":null,"abstract":"The booming of online social media has provided a platform for massive users to share viewpoints and emotional experiences. A huge volume of digital traces that accumulate and aggregate on social media provide a more efficient proxy for investigating users' behaviors, thoughts and emotions. How to precisely and effectively acquire the emotions and topic keywords from these short and colloquial texts is the key task in the analysis of social media. Through neural networks, Word2vec offers a unique contribution to embedding vector construction and expanding similar words. Based on a huge volume of texts on Sina Weibo, the most popular Twitter-like service in China, this paper presents a Word2vec model bringing extra semantic features to fit for short Chinese texts. By comparing with the model based on Internet contents of long texts, the experimental results illustrate that our model can effectively improve the performance of sentiment classification with six categories on Weibo. Furthermore, a series of application results demonstrate the usability and adaptability of our model for massive data on social media.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"143 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132070706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887689
Dinda Sabila Nadinta, I. Surjandari, Enrico Laoh
The passengers of transit-oriented public transportation have experienced growth. Reorganizing public transportation routes must be proposed in order to adapt to the increasing number of passengers. This research aims to reorganize bus routes by clustering bus stops on every route of transit-oriented public transportation route in order to meet the customer demand and suit the planned routes with the actual condition in its operation. Data sets for this research were provided by TransJakarta, a bus rapid transit (BRT) system in Jakarta, Indonesia. Using K-Means clustering algorithms, it is found that the optimal cluster is 15 clusters with several bus stops contained in it that adjusted and balanced with the number of passengers on each bus stops so that there is no inefficiency of utility or overcapacity. Elbow method is used to determine the optimal number of clusters in this research. This research can provide insight to transit-oriented public transportation in Indonesia by performing reorganizing bus routes with the new clusters of bus routes, it is expected to be able to meet the demands of each bus stops and load balancing can occur on every bus route that leads to increase the customer satisfaction and the number of public transportation users continues to increase.
{"title":"A Clustering-based Approach for Reorganizing Bus Route on Bus Rapid Transit System","authors":"Dinda Sabila Nadinta, I. Surjandari, Enrico Laoh","doi":"10.1109/ICSSSM.2019.8887689","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887689","url":null,"abstract":"The passengers of transit-oriented public transportation have experienced growth. Reorganizing public transportation routes must be proposed in order to adapt to the increasing number of passengers. This research aims to reorganize bus routes by clustering bus stops on every route of transit-oriented public transportation route in order to meet the customer demand and suit the planned routes with the actual condition in its operation. Data sets for this research were provided by TransJakarta, a bus rapid transit (BRT) system in Jakarta, Indonesia. Using K-Means clustering algorithms, it is found that the optimal cluster is 15 clusters with several bus stops contained in it that adjusted and balanced with the number of passengers on each bus stops so that there is no inefficiency of utility or overcapacity. Elbow method is used to determine the optimal number of clusters in this research. This research can provide insight to transit-oriented public transportation in Indonesia by performing reorganizing bus routes with the new clusters of bus routes, it is expected to be able to meet the demands of each bus stops and load balancing can occur on every bus route that leads to increase the customer satisfaction and the number of public transportation users continues to increase.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116848517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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