Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887851
Chi Zhou, Yiqing Li, Mingsen Chu, Xinxin Mi, Zhiyuan Luo
Advertisement recommendation service provides consumers with relevant product information and plays a guiding role when consumers search and buy products. However, some misleading advertisements are recommended to consumers for purpose of stimulating their purchasing desire. This paper investigates a problem in the field of two-stage advertisement recommendation service regulation, and a tripartite game model is established to analyze the relationship among the government, the rent-seeking platform, and the misleading advertiser. In addition, we explore the government supervision strategies and examine the effects of the penalty on the probability of publishing misleading advertisements. Then we further discuss how supervision costs and speculation profits impact the probably of supervision and rent-seeking separately. Moreover, numerical examples are given to validate the correctness of the conclusion. Finally, the article proposes some related suggestions for improving advertisement recommendation service regulation, thus offer feasible countermeasures to current government supervisory policy.
{"title":"Two-stage advertisement recommendation service regulation based on a tripartite game model","authors":"Chi Zhou, Yiqing Li, Mingsen Chu, Xinxin Mi, Zhiyuan Luo","doi":"10.1109/ICSSSM.2019.8887851","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887851","url":null,"abstract":"Advertisement recommendation service provides consumers with relevant product information and plays a guiding role when consumers search and buy products. However, some misleading advertisements are recommended to consumers for purpose of stimulating their purchasing desire. This paper investigates a problem in the field of two-stage advertisement recommendation service regulation, and a tripartite game model is established to analyze the relationship among the government, the rent-seeking platform, and the misleading advertiser. In addition, we explore the government supervision strategies and examine the effects of the penalty on the probability of publishing misleading advertisements. Then we further discuss how supervision costs and speculation profits impact the probably of supervision and rent-seeking separately. Moreover, numerical examples are given to validate the correctness of the conclusion. Finally, the article proposes some related suggestions for improving advertisement recommendation service regulation, thus offer feasible countermeasures to current government supervisory policy.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129710168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887626
Lulu Tan, Qing Tang
Internet finance has developed rapidly in recent years, and internet financial products, led by yu 'ebao, have set off a wave of national wealth management. The effective combination of the financial industry and internet technology increases the inclusiveness, extensiveness and innovation of the financial industry. But there is also an increase in risk, which is not to be underestimated. This paper uses the GARCH-CoVaR model to study the spillover effects of internet products in the internet financial markets. Through the analysis of five representative internet products, the risk spillover effects of different internet products on the internet financial market are studied. We use different GARCH model families to fit the yields of five kinds of internet products. In conclusion, internet products have risk spillover effects on internet financial markets, so it is necessary to strengthen their risk supervision.
{"title":"Study on the risk spillover effect of Internet financial products","authors":"Lulu Tan, Qing Tang","doi":"10.1109/ICSSSM.2019.8887626","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887626","url":null,"abstract":"Internet finance has developed rapidly in recent years, and internet financial products, led by yu 'ebao, have set off a wave of national wealth management. The effective combination of the financial industry and internet technology increases the inclusiveness, extensiveness and innovation of the financial industry. But there is also an increase in risk, which is not to be underestimated. This paper uses the GARCH-CoVaR model to study the spillover effects of internet products in the internet financial markets. Through the analysis of five representative internet products, the risk spillover effects of different internet products on the internet financial market are studied. We use different GARCH model families to fit the yields of five kinds of internet products. In conclusion, internet products have risk spillover effects on internet financial markets, so it is necessary to strengthen their risk supervision.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"31 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129642750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887726
Lejing Li
Contracts are vital and available to coordinate supply chain. This paper is a literature review of supply chain contracts facing asymmetric information. We use descriptive analysis and bibliometrics to analyze research articles from 2003 to 2018. We defined and classified asymmetric Information and supply chain contracts to reveal the research trends. Finally, we implement content analysis according to rules set before. We found that: (1) empirical and experimental researches are needed; (2) hybrid contracts will be popular;(3) researchers will introduce factors of preferences, such as risk aversion and fairness preference, to adapt to the changing service market environment.
{"title":"Supply Chain Contracts in the Context of Asymmetric Information: a Literature Review","authors":"Lejing Li","doi":"10.1109/ICSSSM.2019.8887726","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887726","url":null,"abstract":"Contracts are vital and available to coordinate supply chain. This paper is a literature review of supply chain contracts facing asymmetric information. We use descriptive analysis and bibliometrics to analyze research articles from 2003 to 2018. We defined and classified asymmetric Information and supply chain contracts to reveal the research trends. Finally, we implement content analysis according to rules set before. We found that: (1) empirical and experimental researches are needed; (2) hybrid contracts will be popular;(3) researchers will introduce factors of preferences, such as risk aversion and fairness preference, to adapt to the changing service market environment.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125234669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887606
Xuan Liu, Yucan Liu
This paper proposed the view that idiosyncratic risk pricing ability may come from systemic risk pricing ability spillover, and studies the relationship of pricing ability between systemic risk and idiosyncratic risk of stock, based on the conditional and unconditional CAPM, by using the method of two-stage Fama-MacBeth regression. From the results of cross-sectional regression, adding idiosyncratic risk could increase the risk explanatory power of earnings, and the idiosyncratic volatility has a significant positive risk premium. However, with the improvement of the CAPM, the marginal contribution of the idiosyncratic risk to improve the explanatory ability has declined. In addition, this paper compares Fama-French double-packet portfolios and the time-delay factors of conditional CAPM, and finds that the time-lag factor of conditional CAPM has a high correlation with the size and BM of the portfolio. This means that small-size or low-value stock may have a more significant time lag effect.
{"title":"Empirical Analysis of Stock Systemic Risk and Idiosyncratic Risk Pricing Capability—Comparison of Conditional and Unconditional CAPM","authors":"Xuan Liu, Yucan Liu","doi":"10.1109/ICSSSM.2019.8887606","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887606","url":null,"abstract":"This paper proposed the view that idiosyncratic risk pricing ability may come from systemic risk pricing ability spillover, and studies the relationship of pricing ability between systemic risk and idiosyncratic risk of stock, based on the conditional and unconditional CAPM, by using the method of two-stage Fama-MacBeth regression. From the results of cross-sectional regression, adding idiosyncratic risk could increase the risk explanatory power of earnings, and the idiosyncratic volatility has a significant positive risk premium. However, with the improvement of the CAPM, the marginal contribution of the idiosyncratic risk to improve the explanatory ability has declined. In addition, this paper compares Fama-French double-packet portfolios and the time-delay factors of conditional CAPM, and finds that the time-lag factor of conditional CAPM has a high correlation with the size and BM of the portfolio. This means that small-size or low-value stock may have a more significant time lag effect.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130975015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887747
Jiao Yu, Yu-lan Du
In 1979, FDI (foreign direct investment) entered China for the first time, and it has been more than 30 years up to now. As the Chinese market continues to open up, foreign direct investment has also developed. FDI continuously optimizes the regions, fields and investment methods that flows into these years, which has affected all walks of life in our economy and has made tremendous contributions to the Chinese economy. On the one hand, FDI directly promotes Chinese capital accumulation and makes up for the “double gap”; moreover, it also brings advanced management ideas, science and technology to Chinese enterprises; on the other hand, it stimulates competition among domestic enterprises. If SMEs want to survive, they will face greater pressure. The above reasons directly promote the upgrading of Chinese foreign trade commodity structure, and make the export trade commodity structure transit from low value-added primary products to high value-added industrial products.
{"title":"The Study on the Influence of FDI on Chinese Foreign Trade Commodity Structure","authors":"Jiao Yu, Yu-lan Du","doi":"10.1109/ICSSSM.2019.8887747","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887747","url":null,"abstract":"In 1979, FDI (foreign direct investment) entered China for the first time, and it has been more than 30 years up to now. As the Chinese market continues to open up, foreign direct investment has also developed. FDI continuously optimizes the regions, fields and investment methods that flows into these years, which has affected all walks of life in our economy and has made tremendous contributions to the Chinese economy. On the one hand, FDI directly promotes Chinese capital accumulation and makes up for the “double gap”; moreover, it also brings advanced management ideas, science and technology to Chinese enterprises; on the other hand, it stimulates competition among domestic enterprises. If SMEs want to survive, they will face greater pressure. The above reasons directly promote the upgrading of Chinese foreign trade commodity structure, and make the export trade commodity structure transit from low value-added primary products to high value-added industrial products.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128077275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-13DOI: 10.1109/ICSSSM.2019.8887671
Li Meng
This paper takes 60 listed companies in the cultural industry from 2013 to 2017 as a research sample, and studies the influence of film company reputation on corporate financial performance based on the perspective of star holdings and consumer perception. The results show that: (1)The film company's corporate reputation has a significant positive impact on financial performance; (2)Star holdings play a significant positive role in the impact of reputation on performance; (3)Consumer cognition plays a significant role in mediating the relationship between corporate reputation and financial performance.
{"title":"Film Company Reputation, Star Holdings and Financial Performance Based on Consumer Perception","authors":"Li Meng","doi":"10.1109/ICSSSM.2019.8887671","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887671","url":null,"abstract":"This paper takes 60 listed companies in the cultural industry from 2013 to 2017 as a research sample, and studies the influence of film company reputation on corporate financial performance based on the perspective of star holdings and consumer perception. The results show that: (1)The film company's corporate reputation has a significant positive impact on financial performance; (2)Star holdings play a significant positive role in the impact of reputation on performance; (3)Consumer cognition plays a significant role in mediating the relationship between corporate reputation and financial performance.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126419057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.1109/ICSSSM.2019.8887818
Yunfeng Ma, Ying Cao
In recent years, a new kind of automated storage and retrieval systems (AS/RS) called split-platform AS/RS (SP-AS/RS), has been studied by researchers. The SP-AS/R system consists of vertical and horizontal platforms, which move independently. This paper studies the performance of a two-class-based storage policy for such systems. We formulate the expected travel time of an arbitrary unit load for a two-class-based SP-AS/R system and compare the performance of our proposed two-class based storage policy with random storage. The numerical results show that our two-class-based storage policy can significantly reduce the expected travel time of an SP-AS/R system compared to random storage (up to 63.92%) for the instances tested.
{"title":"Travel Time Analysis of Split-platform Automated Storage and Retrieval Systems with Two Storage Classes","authors":"Yunfeng Ma, Ying Cao","doi":"10.1109/ICSSSM.2019.8887818","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887818","url":null,"abstract":"In recent years, a new kind of automated storage and retrieval systems (AS/RS) called split-platform AS/RS (SP-AS/RS), has been studied by researchers. The SP-AS/R system consists of vertical and horizontal platforms, which move independently. This paper studies the performance of a two-class-based storage policy for such systems. We formulate the expected travel time of an arbitrary unit load for a two-class-based SP-AS/R system and compare the performance of our proposed two-class based storage policy with random storage. The numerical results show that our two-class-based storage policy can significantly reduce the expected travel time of an SP-AS/R system compared to random storage (up to 63.92%) for the instances tested.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122447035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.1109/ICSSSM.2019.8887615
Michael Yao-Ping Peng
This article explores the relationship among overseas market orientation, absorptive capacity and dynamic internationalization capability, and their impact on the international performance of small and medium-sized firms (SMEs). This study distinguishes between international exploitation and international exploration. This study also extends the literatures on dynamic internationalization capability by introducing absorptive capacity as a moderator. This study empirically examines the research framework using survey data from 345 information service firms in Taiwan. The findings confirm previous studies that claim a positive relationship among overseas market orientation, dynamic internationalization capability, and international performance. The findings suggest that experts should consider ambidexterity as a competitive contextual factor in line with the complementary effect of international exploration and exploitation. The article concludes with a discussion of implications for research and practice.
{"title":"Understanding Relationship among Overseas Market Orientation, Dynamic Internationalization Capability and International Performance: A case of Information Service Industry","authors":"Michael Yao-Ping Peng","doi":"10.1109/ICSSSM.2019.8887615","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887615","url":null,"abstract":"This article explores the relationship among overseas market orientation, absorptive capacity and dynamic internationalization capability, and their impact on the international performance of small and medium-sized firms (SMEs). This study distinguishes between international exploitation and international exploration. This study also extends the literatures on dynamic internationalization capability by introducing absorptive capacity as a moderator. This study empirically examines the research framework using survey data from 345 information service firms in Taiwan. The findings confirm previous studies that claim a positive relationship among overseas market orientation, dynamic internationalization capability, and international performance. The findings suggest that experts should consider ambidexterity as a competitive contextual factor in line with the complementary effect of international exploration and exploitation. The article concludes with a discussion of implications for research and practice.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"477 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123033878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.1109/ICSSSM.2019.8887857
Huan Liu, Ye Feng, Xi Song, Li Chen
Online reviews, either positive or negative, are regarded as an important source of information for potential consumers. Previous research discovered that negative reviews have a negative impact on consumers, whereas the merchant's response on negative reviews could moderate the negative effect to certain extent. This paper will explore the impact of merchants' responses, in which two types of responses (Apologetic responses and Unified responses) are identified and considered to influence consumer purchasing intentions. Moreover, positive emotions and perceived trust are involved to explore how merchants' responses attract potential consumers and drive purchasing behaviors. The result of this study carried out among 211 participants shows that, comparing with unified responses, there are higher positive emotions, perceived trusts and purchase intentions on apologetic response. When consumers are exposed to different merchants' responses, perceived trust plays a mediating role in their intentions of purchasing. Additionally, the mediating effect of positive emotions is not significant. This research also confirms that positive emotions evoked by the merchants' responses are significantly influential to perceived trust.
{"title":"The Impact of Merchant's Response to Negative Reviews on Consumers' Purchase Intention","authors":"Huan Liu, Ye Feng, Xi Song, Li Chen","doi":"10.1109/ICSSSM.2019.8887857","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887857","url":null,"abstract":"Online reviews, either positive or negative, are regarded as an important source of information for potential consumers. Previous research discovered that negative reviews have a negative impact on consumers, whereas the merchant's response on negative reviews could moderate the negative effect to certain extent. This paper will explore the impact of merchants' responses, in which two types of responses (Apologetic responses and Unified responses) are identified and considered to influence consumer purchasing intentions. Moreover, positive emotions and perceived trust are involved to explore how merchants' responses attract potential consumers and drive purchasing behaviors. The result of this study carried out among 211 participants shows that, comparing with unified responses, there are higher positive emotions, perceived trusts and purchase intentions on apologetic response. When consumers are exposed to different merchants' responses, perceived trust plays a mediating role in their intentions of purchasing. Additionally, the mediating effect of positive emotions is not significant. This research also confirms that positive emotions evoked by the merchants' responses are significantly influential to perceived trust.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128547128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.1109/ICSSSM.2019.8887817
Xueping Zhen, Shuangshuang Xu, Conglin Hu
More and more retailers have established their own online channels (such as Apps, WeChat applets and official websites) in addition to their offline channels (physical stores). Moreover, some of them also try to sell their products through the third-party platforms (e-tailer platforms such as Amazon, Taobao and JD). Two common agency fee contracts are offered by the third-party platform to the retailer: the revenue sharing contract where the platform shares a portion of the retailer's revenue, and the fixed fee contract where the retailer needs to pay a fixed rent for each sale. This paper establishes a model where a retailer sells products through an offline channel, an online channel and a third-party platform channel which provides two different agency contracts. A spillover effect is considered to capture the interaction between the offline channel and the online channel. We investigate the optimal pricing decisions of the retailer and contract preference of both the retailer and the third-party platform. We find that the retailer prefers revenue sharing contract to the fixed fee contract. However, when the degree of competition among channels is very low, the third-party platform is not willing to offer revenue sharing contract. Moreover, we find that the third-party platform prefers the fixed fee contract when both contracts generate profits.
{"title":"Contract selection of platform selling under spillovers from offline to online sales","authors":"Xueping Zhen, Shuangshuang Xu, Conglin Hu","doi":"10.1109/ICSSSM.2019.8887817","DOIUrl":"https://doi.org/10.1109/ICSSSM.2019.8887817","url":null,"abstract":"More and more retailers have established their own online channels (such as Apps, WeChat applets and official websites) in addition to their offline channels (physical stores). Moreover, some of them also try to sell their products through the third-party platforms (e-tailer platforms such as Amazon, Taobao and JD). Two common agency fee contracts are offered by the third-party platform to the retailer: the revenue sharing contract where the platform shares a portion of the retailer's revenue, and the fixed fee contract where the retailer needs to pay a fixed rent for each sale. This paper establishes a model where a retailer sells products through an offline channel, an online channel and a third-party platform channel which provides two different agency contracts. A spillover effect is considered to capture the interaction between the offline channel and the online channel. We investigate the optimal pricing decisions of the retailer and contract preference of both the retailer and the third-party platform. We find that the retailer prefers revenue sharing contract to the fixed fee contract. However, when the degree of competition among channels is very low, the third-party platform is not willing to offer revenue sharing contract. Moreover, we find that the third-party platform prefers the fixed fee contract when both contracts generate profits.","PeriodicalId":442421,"journal":{"name":"2019 16th International Conference on Service Systems and Service Management (ICSSSM)","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114209242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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