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2013 IEEE 15th Conference on Business Informatics最新文献

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Motivating the Adoption and Usage of Corporate Web 2.0 Systems Using Fitness Gamification Practices 利用健身游戏化实践激励企业采用和使用Web 2.0系统
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.68
Evgeny Blagov, Boyka Simeonova, P. Bogolyubov
One of the main problems of introducing corporate Web 2.0 systems in organizations is the problem of low motivation of the employees to adopt and use these systems, caused by the fact that introduction of corporate Web 2.0 is usually an initiative not of the employees, but of the senior management of the company. However, one of the most crucial conditions of success in introducing such systems is the interactivity of the employees' usage of the systems, which can potentially be stimulated by applying the gamification practices. Among different areas of gamification practices, we think that the fitness gamification area has interesting experience for motivating the employees to adopt and use the corporate Web 2.0 systems, as most prominent fitness gamification projects are based on Web 2.0 technologies themselves. On the basis of fitness gamification projects experience we suggest and analyze a set of metrics that can be used for assessing and rewarding the employees' individual and collective activity in sharing and creating knowledge via the corporate Web 2.0 systems. The analysis results in recommendations to use such metrics as amount of specific types of knowledge shared or created via the corporate Web 2.0 system, uniqueness of the knowledge shared via the corporate Web 2.0 system and uniqueness of the knowledge created via the corporate Web 2.0 system.
在组织中引入企业Web 2.0系统的主要问题之一是员工采用和使用这些系统的动机低的问题,这是因为企业Web 2.0的引入通常不是员工的倡议,而是公司高级管理人员的倡议。然而,成功引入此类系统的最关键条件之一是员工使用系统的交互性,这可以通过应用游戏化实践来刺激。在游戏化实践的不同领域中,我们认为健身游戏化领域在激励员工采用和使用企业Web 2.0系统方面具有有趣的经验,因为大多数突出的健身游戏化项目本身都是基于Web 2.0技术。在健身游戏化项目经验的基础上,我们建议并分析了一组指标,这些指标可用于评估和奖励员工通过企业Web 2.0系统共享和创造知识的个人和集体活动。分析的结果是建议使用诸如通过企业Web 2.0系统共享或创建的特定类型知识的数量、通过企业Web 2.0系统共享的知识的唯一性以及通过企业Web 2.0系统创建的知识的唯一性等指标。
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引用次数: 3
Enterprise Coherence Governance in the Public Sector -- Custodial Institutions Agency of the Dutch Ministry of Security and Justice 公共部门的企业一致性治理——荷兰安全和司法部监管机构
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.25
Roel Wagter, H. Proper, Dirk Witte
This paper is concerned with an application of the GEA (General Enterprise Architecting) method in the Dutch public sector, in particular at the Custodial Institutions Agency (Dienst Justitieële Inrichtingen, DJI), an agency of the Ministry of Security and Justice. The DJI is, on behalf of the Minister of Security and Justice, responsible for the enforcement of fines and custodial measures, following the decision imposed by a judge. The case study itself concerns the assessment of the impact of the introduction of a new law (the law on 'conditional realease') on the DJI. The discussed DJI case is one of several cases that have been used to iteratively evaluate and improve the GEA method. This paper therefore also reports on the evaluation of the GEA method that was conducted after applying to the DJI case.
本文关注的是GEA(通用企业架构)方法在荷兰公共部门的应用,特别是在监管机构机构(Dienst Justitieële Inrichtingen, DJI),一个安全与司法部的机构。根据法官的判决,大疆代表安全和司法部长负责执行罚款和拘留措施。案例研究本身涉及评估引入新法律(关于“有条件释放”的法律)对大疆的影响。所讨论的DJI案例是用于迭代评估和改进GEA方法的几个案例之一。因此,本文还报告了应用于大疆案例后所进行的GEA方法的评价。
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引用次数: 31
Using Work System Theory to Link Managerial and Technical Perspectives on BPM 运用工作系统理论将BPM的管理和技术观点联系起来
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.39
Steven L. Alter
Work system theory (WST) provides a bridge between managerial and technical perspectives on BPM that often seem distant from each other. In combination, the work system framework, underlying work system metamodel, and the work system life cycle model provide a number of bridges between those perspectives. In relation to managerial BPM, the work system framework treats "business process" as one of nine elements in a basic understanding of a work system. The others are participants, information, technology, products/services, customers, environment, infrastructure, and strategies. The underlying metamodel outlines a precise structure for analysis and design of work systems and for links to technical aspects of BPM. It provides details that are omitted from the work system framework, which has proven useful for initial high level summaries but is not granular enough to support detailed design and documentation. The work system life cycle model combines planned and unplanned (emergent) change through which work systems evolve. This paper explains where WST fits in the general realm of BPM-related topics and how WST might help in developing BPM further. It also identifies challenges and next steps related to using WST to expand the scope of BPM.
工作系统理论(WST)在BPM的管理视角和技术视角之间架起了一座桥梁,而这两种视角通常看起来相距遥远。结合起来,工作系统框架、底层工作系统元模型和工作系统生命周期模型在这些透视图之间提供了许多桥梁。与管理BPM相关,工作系统框架将“业务流程”视为对工作系统基本理解中的九个元素之一。其他是参与者、信息、技术、产品/服务、客户、环境、基础设施和战略。底层元模型为工作系统的分析和设计以及到BPM技术方面的链接概述了一个精确的结构。它提供了在工作系统框架中被忽略的细节,该框架已被证明对初始的高级总结很有用,但不足以支持详细的设计和文档。工作系统生命周期模型结合了计划的和非计划的(紧急的)变化,工作系统通过这些变化而发展。本文解释了WST在BPM相关主题的一般领域中的位置,以及WST如何帮助进一步开发BPM。本文还指出了与使用WST扩展BPM范围相关的挑战和后续步骤。
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引用次数: 7
Impact of Customer-Supplier Relationship Change on Engineering Organizations (A Systems Approach) 客户-供应商关系变化对工程组织的影响(A系统方法)
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.30
Constantin Adrian Liche, L. Morar
This research paper studies the customer - supplier relationship change from an "in-house" to an "open market" relationship in the context of the customer's merger with another organization. All the researched engineering organizations operate on the Telecommunications market. This complex environment is analyzed using the Soft System Methodology and results in a system model containing the most relevant functions for the change situation. Besides the theoretical model the paper concludes with recommendations for managing similar situations which can be used by practitioners as best practices.
本文研究了在客户与其他组织合并的背景下,客户-供应商关系从“内部”关系向“开放市场”关系的转变。所研究的所有工程组织都在电信市场上运作。使用软系统方法学对这个复杂的环境进行分析,并得出一个包含与变化情况最相关的功能的系统模型。除了理论模型外,本文还提出了管理类似情况的建议,可供实践者作为最佳实践使用。
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引用次数: 1
Sourcing Strategies for Energy-Efficient Virtual Organisations in Cloud Computing 云计算中节能虚拟组织的采购策略
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.31
Tobias Widmer, Marc Premm, Paul Karänke
Energy efficiency is an important managerial variable in service business models. Cloud computing advocates the innovation and design of open software services. How the supply of energy-aware software services affects the outsourcing strategies of IT businesses, however, is still not known. This research is concerned with the formation of green virtual organisations (GVOs). Such GVOs foster novel business models to enable the commercialisation of "green" software services. We approach the formation problem from a game-theoretic perspective, which provides well suited models for analysing sourcing strategies of service customers. For analysing the formation, we particularly study the social welfare by examining the economic and ecological efficiency of the GVO as a whole. The contribution of our research is an agent-based GVO formation mechanism that optimises the social welfare of service providers and customers. We demonstrate the efficacy of the proposed artifact in a set of simulation experiments.
能源效率是服务商业模式中一个重要的管理变量。云计算倡导开放式软件服务的创新和设计。然而,能源意识软件服务的供应如何影响IT企业的外包策略,目前尚不清楚。本研究关注绿色虚拟组织(gvo)的形成。这些gvo培育了新的商业模式,使“绿色”软件服务能够商业化。我们从博弈论的角度来研究形成问题,这为分析服务客户的采购策略提供了合适的模型。为了分析GVO的形成,我们特别通过考察GVO整体的经济和生态效率来研究社会福利。本研究的贡献在于基于代理的GVO形成机制,该机制优化了服务提供者和消费者的社会福利。我们在一组仿真实验中证明了所提出的伪影的有效性。
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引用次数: 4
Towards a Smart Webservice Marketplace 迈向智能网络服务市场
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.37
R. Vigne, W. Mach, E. Schikuta
Electronic contracts are crucial for future e-Business models due to the increasing importance of Web services and the cloud as a reliable commodity enabling service-based value chains. Negotiation is the prerequisite for establishing a contract between two or more partners. These contracts are usually based on Service Level Agreements (SLAs). In this paper we present the framework of a smart Web service marketplace, which allows for automatic, autonomous, and adaptive negotiation and re-negotiation of Web services based on economic principles. Our approach enables market based service trading following a bazaar style and extends the classical supermarket approach typical for service negotiation today. We extend the WS-Agreement standard by feasible workflows to support auctioning for negotiation and re-negotiation. A specific highlight of our framework is the mapping of business strategies defined by economic goals of the respective organization into an ICT enabled framework. It facilitates autonomic agents acting as organizational representatives stipulating SLAs without human interaction. This allows for business transactions transparently to the environment but adhering to business objectives of the originating organization.
电子合同对于未来的电子商务模型至关重要,因为Web服务和云作为一种可靠的商品,支持基于服务的价值链,其重要性日益增加。谈判是在两个或两个以上的伙伴之间建立合同的先决条件。这些契约通常基于服务水平协议(sla)。在本文中,我们提出了智能Web服务市场的框架,它允许基于经济原则的Web服务的自动、自治和自适应协商和重新协商。我们的方法使基于市场的服务交易遵循集市风格,并扩展了今天典型的服务谈判的经典超市方法。我们通过可行的工作流扩展了WS-Agreement标准,以支持协商和重新协商的拍卖。我们框架的一个特别亮点是将由各自组织的经济目标定义的业务战略映射到支持ICT的框架中。它促进了作为组织代表的自主代理在没有人工交互的情况下规定sla。这允许对环境透明地进行业务交易,但坚持原始组织的业务目标。
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引用次数: 10
Unlocking the Value of Open Data with a Process-Based Information Platform 以流程化信息平台释放开放数据价值
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.54
X. Masip-Bruin, G. Ren, R. Serral-Gracià, M. Yannuzzi
There has been a wide shift in the way data are managed in the public administration. The move has led to an increased adoption of the Open Data model, where public administrations freely and openly publish data gathered using citizen taxes. However, undesirable side effects include the lack of data quality, incompatible formats and access methods, and various semantic interpretations of data. As a consequence, Open Data stakeholders, such as application developers, common citizens and even government agencies themselves, are overwhelmed by the large quantity of unstructured data, unable offer citizens and business value-added applications and services. To address the issue and make Open Data actionable, this paper proposes a systematic value-creation process that helps stakeholders identify the most suitable information assets and convert them into forms that can be more consumable by users. The process is enabled by the Middleware for Open-Data Aggregation (MODA), a platform designed with four main features, i) data quality assessment, ii) data homogenization for uniform access through an universal interface, iii) data correlation and semantic adaptation, and iv) secure data access. These features maximize the return on investment in Open Data by reducing time and cost of third party application development while providing improvement feedback to data sources.
公共行政部门管理数据的方式已经发生了广泛的转变。此举导致越来越多地采用开放数据模式,即公共行政部门自由公开地公布利用公民税收收集的数据。然而,不良的副作用包括缺乏数据质量、不兼容的格式和访问方法,以及对数据的各种语义解释。因此,开放数据的利益相关者,如应用程序开发者、普通公民甚至政府机构本身,都被大量的非结构化数据所淹没,无法为公民和企业提供增值的应用和服务。为了解决这个问题并使开放数据可操作,本文提出了一个系统的价值创造过程,帮助利益相关者识别最合适的信息资产,并将其转换为用户更容易消费的形式。该过程由开放数据聚合中间件(MODA)实现,该平台设计有四个主要功能:1)数据质量评估,2)通过通用接口统一访问的数据同质化,3)数据关联和语义适应,4)安全数据访问。这些特性通过减少第三方应用程序开发的时间和成本,同时向数据源提供改进反馈,最大限度地提高了开放数据的投资回报。
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引用次数: 26
A Case Study Based New DEMO Way of Working and Collaborative Tooling 基于工作与协同工具新演示方式的案例研究
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.12
D. Aveiro, Duarte Pinto
This paper reflects some useful outcomes of a practical enterprise change project where the Design and Engineering Methodology for Organizations (DEMO) was used in the initial stage as to give a neutral and concise but comprehensive view of the organization of a local government administration having the purpose to implement an e-government project. During our enterprise engineering project we were faced with some problems while applying current official DEMO Way of Working (DWoW), namely: (1) the lack of a tool and method steps to quickly and collaboratively collect enterprise model data and (2) inability to efficiently and effectively propagate model changes. The main contribution of this paper is a new DWoW as to solve the just mentioned problems supported by collaborative prototype tool.
本文反映了一个实际的企业变革项目的一些有用的结果,该项目在初始阶段使用了组织设计和工程方法(DEMO),以提供一个中立、简洁但全面的观点来看待一个地方政府管理机构的组织,目的是实施电子政务项目。在我们的企业工程项目中,我们在应用当前的官方DEMO工作方式(DWoW)时遇到了一些问题,即:(1)缺乏快速、协作地收集企业模型数据的工具和方法步骤;(2)无法高效、有效地传播模型更改。本文的主要贡献是在协作原型工具的支持下,建立了一个新的DWoW来解决上述问题。
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引用次数: 5
Using Inductive Reasoning to Find the Cause of Process Delays 运用归纳推理找出流程延误的原因
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.41
Evgeniy Vasilyev, D. R. Ferreira, J. Iijima
Delays in business processes can have negative consequences for organizations, such as extra costs, missed deadlines, poor service, etc. Although they are easy to detect, it may be hard to find the actual reason for such delays. In this work we develop an approach to find the cause of delays based on the information recorded in an event log. The approach is based on a logic representation of the event log and on the application of decision tree induction to separate process instances according to their duration. In this decision tree, the delayed instances immediately stand out, and by following the path in the tree it is possible to extract a rule that characterizes those instances and therefore provides a possible explanation for the delay. We illustrate the approach in a set of experiments with event logs that are generated by simulation of a purchase process. In each experiment, there is a different cause of delay, and the approach succeeds in finding that cause. Additional experiments show that the approach is scalable and tolerant to noise.
业务流程中的延迟可能会对组织产生负面影响,例如额外成本、错过最后期限、糟糕的服务等。虽然它们很容易发现,但可能很难找到这种延误的实际原因。在这项工作中,我们开发了一种基于事件日志中记录的信息来查找延迟原因的方法。该方法基于事件日志的逻辑表示和决策树归纳的应用,根据流程实例的持续时间分离流程实例。在这个决策树中,延迟的实例立即脱颖而出,通过遵循树中的路径,可以提取出表征这些实例的规则,从而为延迟提供可能的解释。我们用一组通过模拟购买过程生成的事件日志实验来说明这种方法。在每个实验中,都有不同的延迟原因,该方法成功地找到了原因。实验结果表明,该方法具有可扩展性和抗噪性。
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引用次数: 9
Social BPM Lab -- Characterization of a Collaborative Approach for Business Process Management Education 社会BPM实验室——业务流程管理教育的协作方法的特征
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.60
Timm Caporale, Murat Çitak, J. Lehner, Andreas Schoknecht, Meike Ullrich
Business Process Management (BPM) is an important tool for companies to cope with today's competitive market situation. One current mean to gain a competitive edge is through integrating social networks and software into BPM. But though knowledge and skills in this particular area are highly demanded by enterprises there is still a lack of sufficient teaching concepts. Universities typically only offer functional courses without considering the communication and social aspects of BPM. This paper describes a single course unit for BPM at universities disseminating not only theoretical knowledge but also practical application and communication skills. Additionally, problem-based learning and role play simulation have been identified as pedagogical foundations. This Social BPM Lab is based on the Horus Method which comprises relevant aspects of Business Process Management and fosters interactions between students through social media in a lab context. First evaluations show that the lab increases students' involvement and understanding of the connections between BPM theory and practice.
业务流程管理(BPM)是企业应对当今竞争激烈的市场形势的重要工具。目前获得竞争优势的一种方法是将社交网络和软件集成到BPM中。但是,尽管企业对这一特定领域的知识和技能要求很高,但教学理念仍然缺乏。大学通常只提供功能性课程,而不考虑BPM的通信和社交方面。本文介绍了高校BPM的单一课程单元,不仅传授理论知识,而且传授实际应用和沟通技巧。此外,基于问题的学习和角色扮演模拟已被确定为教学基础。该社交BPM实验室基于Horus方法,该方法包含业务流程管理的相关方面,并通过实验室环境中的社交媒体促进学生之间的互动。初步评估表明,实验室提高了学生对BPM理论与实践之间联系的参与度和理解。
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引用次数: 11
期刊
2013 IEEE 15th Conference on Business Informatics
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