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2013 IEEE 15th Conference on Business Informatics最新文献

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Utilizing Residual Life Information for Improved Maintenance Services 利用剩余寿命信息改进维修服务
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.51
R. Gitzel, B. Klöpper, Z. Ouertani, S. Turrin, Ingo Lange
Companies and their customers are increasingly looking for new solutions to streamline and improve their operations. Maintenance, which can account for in between 15 - 70% of production costs is a key area of improvement in many industries. 'When the equipment will fail' and 'due to what type of failures' are critical information toward achieving effective and efficient maintenance operations. In this contribution we develop a product-service solution offering to support customers improving their maintenance activities. We identify the technical and organizational enablers and describe a use case example from the power industry.
公司及其客户越来越多地寻求新的解决方案来简化和改进他们的运营。维护成本占生产成本的15 - 70%,是许多行业改进的关键领域。“设备何时会发生故障”和“由于什么类型的故障”是实现有效和高效维护操作的关键信息。在此贡献中,我们开发了产品服务解决方案,以支持客户改进其维护活动。我们确定了技术和组织上的促成因素,并描述了一个来自电力行业的用例示例。
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引用次数: 0
Enterprise Wikis and Enterprise Modelling Environments: An Integrative Framework for Purposefully Using Both 企业wiki和企业建模环境:有目的地使用两者的集成框架
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.61
S. Bittmann, M. Fellmann, Oliver Thomas
Enterprise wikis enable communication, consolidation and sharing of knowledge. Recently they have gained a wide acceptance. In contrast, enterprise modelling provides a holistic view on the enterprise from a managerial point of view. It focuses not on the knowledge and experience that have been obtained from the execution of operative processes by the employees, which are responsible for their execution. In this paper, we develop an integrative approach to combine these two fields. A framework will be proposed for the joint usage of enterprise wikis and enterprise modelling. The framework was applied in a case study. The results and experiences of applying the framework will be presented during the discussion of the case study.
企业wiki支持知识的交流、整合和共享。最近,它们得到了广泛的接受。相比之下,企业建模从管理的角度提供了对企业的整体看法。它关注的不是员工从执行操作过程中获得的知识和经验,员工负责执行操作过程。在本文中,我们开发了一个综合的方法来结合这两个领域。将提出一个框架,用于联合使用企业wiki和企业建模。该框架在一个案例研究中得到应用。在案例研究的讨论中,将介绍应用该框架的结果和经验。
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引用次数: 2
Using ArchiMate to Represent ITIL Metamodel 用ArchiMate表示ITIL元模型
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.45
Marco Vicente, Nelson Gama, M. Silva
Enterprise Architecture (EA) and ITIL, two distinct governance approaches with different perspectives, have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. This paper proposes an integration by approaching ITIL from an EA perspective and proposes a mapping of ITIL concepts to EA, and a set of models representing the ITIL metamodel using the ArchiMate modeling language. Our goal is twofold: on one hand to give the architect the elements, relationships and models that represent best practices in IT service management, and, on the other, to formally model ITIL for knowledge sharing, stakeholder communication and to contribute to ITIL discussion and validation. For evaluation we shall use interviews and the Wand and Weber ontological method.
企业架构(EA)和ITIL是两种具有不同视角的截然不同的治理方法,最近在实践者中占主导地位。然而,并行的EA和ITIL项目可能会导致资源浪费以及成本和工作的重复。本文提出了从EA的角度来处理ITIL的集成,并提出了ITIL概念到EA的映射,以及使用ArchiMate建模语言表示ITIL元模型的一组模型。我们的目标是双重的:一方面,为架构师提供代表IT服务管理最佳实践的元素、关系和模型,另一方面,为知识共享、涉众沟通正式建模ITIL,并为ITIL讨论和验证做出贡献。为了评估,我们将使用访谈以及Wand和Weber的本体论方法。
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引用次数: 28
Customer-Centric Business Modeling: Setting a Research Agenda 以客户为中心的商业建模:设置研究议程
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.33
J. Moormann, Elisabeth Z. Palvölgyi
Enterprises based on a traditional, internally oriented business model consider their available resources as a starting point for determining their service offerings. However, in a world of changing customer behavior, emerging online service providers and ongoing technological advances an internal focus is no longer sufficient. The idea that customer needs should be the starting-point for designing business models becomes increaseingly accepted. This paradigm shift towards a customer-centric perspective opens up a highly relevant field of research. In this paper we present a research agenda which contributes to the development of approaches for the identification of customer needs and for the setup of customer-centric business models. The agenda is structured along three major research questions in this field. For each of these we develop first directions of multi-disciplinary research.
基于传统的、面向内部的业务模型的企业将其可用资源作为确定其服务产品的起点。然而,在一个不断变化的客户行为、新兴的在线服务提供商和不断发展的技术进步的世界里,只关注内部已经不够了。客户需求应该是设计商业模型的出发点,这一理念越来越被人们所接受。这种向以客户为中心的视角的范式转变开辟了一个高度相关的研究领域。在本文中,我们提出了一个研究议程,有助于开发识别客户需求和建立以客户为中心的商业模式的方法。会议议程围绕该领域的三个主要研究问题展开。对于这些,我们开发了多学科研究的第一个方向。
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引用次数: 15
The Costs of Privacy in Local Energy Markets 地方能源市场的隐私成本
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.36
Erik Buchmann, Stephan Kessler, P. Jochem, Klemens Böhm
Many renewable sources for electricity generation are distributed and volatile by nature, and become inefficient and difficult to coordinate with traditional power transmission paths. As a part of the transition from fossil fuel to renewable sources, local energy markets allow an efficient allocation and distribution of energy from local sources to nearby households. When using a discrete time double auction model, bids in such markets reflect the supply and demand of energy. However, since the energy demand of a household contains personal information, such markets are not in line with privacy legislation. In this paper, we investigate the influence of anonymization methods on local energy markets. In particular, we anonymize the bids of the order book, and we compare the CO2 emissions and the expenses of market participants of this allocation with a non-anonymous one. We have modeled the flows of personal data for a local energy auction platform, and we have developed a model for the supply and demand of electricity of a small town in the near future. Our experiments show that with elementary anonymization methods, the impact of anonymization on the costs and on the CO2 emissions is small.
许多可再生能源发电具有分布式和不稳定性的特点,效率低下,难以与传统的输电路径相协调。作为从化石燃料向可再生能源过渡的一部分,本地能源市场可以将本地能源有效地分配给附近的家庭。在使用离散时间双重拍卖模型时,此类市场的出价反映了能源的供需情况。然而,由于家庭的能源需求包含个人信息,此类市场不符合隐私法规。在本文中,我们研究了匿名化方法对本地能源市场的影响。特别是,我们对订单簿的出价进行了匿名化,并比较了这种分配方式与非匿名分配方式的二氧化碳排放量和市场参与者的支出。我们对本地能源拍卖平台的个人数据流进行了建模,并建立了一个小镇近期电力供需模型。我们的实验表明,使用基本的匿名化方法,匿名化对成本和二氧化碳排放量的影响很小。
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引用次数: 32
"IT Isn't Different After All": Implications of Normalized Systems for the Industrialization of Software Development “IT毕竟没什么不同”:标准化系统对软件开发工业化的影响
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.58
J. Verelst, H. Mannaert, Philip Huysmans
Evolvability has emerged as a crucial non-functional requirement for software. Normalized Systems (NS) theory studies how modular structures in software respond to increasing amounts of change. The theory is based on concepts such as stability from systems theory and consists of the derivation of four principles, which locate and identify so-called combinatorial effects. The theory also shows how code generators (called expanders) can be built of which the absence of combinatorial effects towards anticipated changes can be proven. The implications of NS theory for the large-scale production of software are discussed. First, NS theory shows that addressing the high demands in terms of evolvability of software, requires new levels of fine-grained modularity in theory and practice. Second, NS theory shows that this modularity can only be achieved by highly structured and automated software development processes. Several steps towards realizing this in practice are discussed. It is concluded that by applying concepts from traditional engineering such as in NS theory, new levels of fine-grained modularity can be reached to move closer to industrialization of software development, thereby answering the ever-increasing call for more evolvability in software.
可演化性已经成为软件的一个重要的非功能需求。规范化系统(NS)理论研究软件中的模块化结构如何应对不断增加的变化。该理论以系统理论中的稳定性等概念为基础,由四个原理的推导组成,这些原理定位和识别所谓的组合效应。该理论还展示了如何构建代码生成器(称为扩展器),从而可以证明对预期更改不存在组合效应。讨论了软件大规模生产的NS理论的含义。首先,NS理论表明,要满足软件可演化性方面的高要求,需要在理论和实践中实现更高层次的细粒度模块化。其次,NS理论表明,这种模块化只能通过高度结构化和自动化的软件开发过程来实现。讨论了在实践中实现这一目标的几个步骤。结论是,通过应用传统工程中的概念,如NS理论,可以达到新的细粒度模块化水平,从而更接近软件开发的工业化,从而满足日益增长的对软件可发展性的要求。
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引用次数: 4
Leveraging BPM Decipline to Deliver Agile Business Processes in Emerging Markets 利用BPM原则在新兴市场交付敏捷业务流程
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.55
Nivedita P. Deshmukh
Over past few years Emerging Markets have contributed significantly to the Global Economic Growth, outpacing their developed counterparts. Strong economic growth in emerging markets underpins the new opportunities for businesses. These Markets are characterized by demographic advantage, dense population, and large magnitude of consumption, high growth and potential risks due to evolving nature of Governance & Regulations. Consumers, in Emerging Markets are at the cross roads with Digital Revolution and Financial and Social inclusion. Adaptation of these aspects to penetrate through multilayered consumer base demands Agile Business Processes to successfully render products and services in rapidly evolving emerging economies. This paper identifies basic elements of Business Process Agility and it's co-relation with Business Process Capability Maturity. It then recommends how an integrated approach to Process Engineering and Technology adoption of BPM can lead to agile business processes. This paper also focuses on the core business process design principles for financial access inclusion in Emerging Markets.
近年来,新兴市场国家对全球经济增长的贡献率超过发达国家。新兴市场强劲的经济增长为企业提供了新的机遇。这些市场的特点是人口优势,人口密集,消费规模大,高增长和潜在风险,由于治理和法规的不断发展。新兴市场的消费者正处于数字革命和金融与社会包容性的十字路口。适应这些方面以渗透到多层次的消费者基础,需要敏捷业务流程在快速发展的新兴经济体中成功地提供产品和服务。本文确定了业务流程敏捷性的基本要素,以及业务流程敏捷性与业务流程能力成熟度的关系。然后,它推荐了流程工程和BPM技术采用的集成方法如何导致敏捷业务流程。本文还重点讨论了新兴市场金融普惠的核心业务流程设计原则。
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引用次数: 2
Smart Auditing -- Innovating Compliance Checking in Customs Control 智能审计——创新海关监管合规核查
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.27
F. Bukhsh, H. Weigand
While risk regulations and compliance requirements grow, the capacity of governmental controls only shrinks in many countries. Automation provides a partial solution to this problem, but more is expected from new modes of supervision. The reliability of the provided data becomes essential then. Reliability can be supported by auditing services. At the same time, the advent of Smart Computing creates new requirements on auditing as well as new opportunities. Technology (smart sensors and intelligent data analysis) can support both accounting information system and audit services. To address these developments, this paper discusses the related concepts of Smart Auditing. An initial evaluation has been performed in the domain of customs control as well.
虽然风险法规和合规要求不断增加,但在许多国家,政府控制的能力只会缩小。自动化提供了这个问题的部分解决方案,但更多的是期望从新的监管模式。因此,所提供数据的可靠性就变得至关重要。可靠性可以通过审计服务来支持。同时,智能计算的出现对审计提出了新的要求,也带来了新的机遇。技术(智能传感器和智能数据分析)可以支持会计信息系统和审计服务。为了解决这些发展,本文讨论了智能审计的相关概念。在海关管制领域也进行了初步评价。
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引用次数: 6
Towards Living Inter-organizational Processes 走向活的组织间过程
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.59
R. Breu, S. Dustdar, Johann Eder, C. Huemer, G. Kappel, Julius Köpke, Philip Langer, Juergen Mangler, J. Mendling, G. Neumann, S. Rinderle-Ma, Stefan Schulte, Stefan Sobernig, B. Weber
Business Process Management (BPM) has gained significant adoption in practice for enabling organizations to increase their effectiveness, efficiency, and flexibility. This broad adoption has not only been fostered by a rich and well-established theory to model, analyze, simulate, and enact business processes, but also by internationally accepted standards and mature technologies. Caused by the ever increasing speed and volatility of markets and the dynamics of new technologies, such as cloud infrastructures and mobile communications, we face a new generation of business processes, which we refer to as living inter-organizational processes. Such processes are not in control of one single organization, instead, they are enacted by multiple organizations, where no participating party possesses full control over the entire process. Such processes often involve a high number of actors that might even be unknown in advance. These actors require various degrees in participation, they are acting in heterogeneous environments. Moreover, such processes are often weakly structured or designed in an ad-hoc manner, and have to be continuously subject to evolution. Unfortunately, existing theories, methodologies, and technologies cannot cope with this challenging combination of aspects, which all have to be considered when dealing with living inter-organizational processes. The state of the art typically addresses singular aspects in isolation. However, a holistic approach to these challenges bears a tremendous potential. This paper aims to contribute towards a holistic approach to living inter-organizational processes. To this end, we describe different perspectives on inter-organizational processes and identify challenges for making them living processes.
业务流程管理(BPM)在实践中获得了广泛采用,使组织能够提高其有效性、效率和灵活性。这种广泛的采用不仅是由丰富而完善的建模、分析、模拟和制定业务流程的理论所促进的,而且也是由国际上接受的标准和成熟的技术所促进的。由于市场不断增长的速度和波动性以及云基础设施和移动通信等新技术的动态变化,我们面临着新一代的业务流程,我们将其称为活的组织间流程。这样的过程不是由一个组织控制的,而是由多个组织制定的,其中没有任何参与方对整个过程拥有完全的控制权。这样的过程通常涉及大量的参与者,甚至可能事先不知道。这些参与者需要不同程度的参与,他们在不同的环境中活动。此外,这样的过程通常是弱结构的,或者是以特别的方式设计的,并且必须不断地服从于进化。不幸的是,现有的理论、方法和技术无法应对这些方面的挑战组合,在处理活的组织间过程时必须考虑这些方面。目前的技术水平通常是孤立地处理单个方面。然而,全面应对这些挑战具有巨大的潜力。本文旨在为组织间过程的整体方法做出贡献。为此,我们描述了组织间过程的不同观点,并确定了使其成为活过程的挑战。
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引用次数: 47
Multi-dimensional Information Ordering to Support Decision-Making Processes 支持决策过程的多维信息排序
Pub Date : 2013-07-15 DOI: 10.1109/CBI.2013.21
S. Marchand-Maillet, B. Hofreiter
Massive amounts of textual and digital data are created daily from business or public activities. The organisation, mining and summarization of such a rich and large information source is required to capture the essential and critical knowledge it contains. Such a mining is of strategic importance in many domains including innovation (eg to mine technological reviews and scientific literature) and electronic commerce (eg to mine customer reviews). Information content generally bears several important aspects, mapped onto visualisation dimensions, whose number needs to be reduced to enable relevant interactive exploration. In this paper, we propose a novel strategy to mine and organise document sets, in order to present them in a consistent manner and to highlight interesting and relevant information patterns they contain. We base our method on the formulation of a global optimisation problem solved by using the Traveling Salesman Problem (TSP) approach. We show how this compact formulation opens interesting possibilities for the mining of document collections mapped onto multidimensional information sets. We discuss the issue of scalability and show that associated scalable solutions exist. We demonstrate the effectiveness of our method over several types of documents, embedded into real business cases.
每天从商业或公共活动中产生大量的文本和数字数据。组织,挖掘和总结这样一个丰富而庞大的信息源是必要的,以获取它所包含的关键知识。这种挖掘在许多领域都具有战略重要性,包括创新(例如挖掘技术评论和科学文献)和电子商务(例如挖掘客户评论)。信息内容通常包含几个重要的方面,映射到可视化维度上,这些维度的数量需要减少,以便进行相关的交互式探索。在本文中,我们提出了一种新的策略来挖掘和组织文档集,以便以一致的方式呈现它们,并突出它们包含的有趣和相关的信息模式。我们的方法基于一个全局优化问题的公式,该问题通过使用旅行推销员问题(TSP)方法来解决。我们展示了这种紧凑的表述如何为挖掘映射到多维信息集的文档集合开辟了有趣的可能性。我们讨论了可伸缩性问题,并表明存在相关的可伸缩性解决方案。我们在嵌入到实际业务案例中的几种类型的文档上演示了我们的方法的有效性。
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引用次数: 0
期刊
2013 IEEE 15th Conference on Business Informatics
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