Pub Date : 2021-04-13DOI: 10.1177/10648046211007709
Nina R. Ferreri, C. Mayhorn
Technology malfunctions and expectations for technology performance influence user attitudes and behaviors regarding that technology. An empirical study explored how these factors interact to influence attitudes and performance on a task when exposed to a malfunction and certain expectations for technology performance. Unlike previous research, an interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company. This is especially informative for industry customer service as it informs why users complain and what product features should be addressed to remedy the issues.
{"title":"That’s Not What We Expected: Examining Technology Expectations and Malfunctions on Frustration","authors":"Nina R. Ferreri, C. Mayhorn","doi":"10.1177/10648046211007709","DOIUrl":"https://doi.org/10.1177/10648046211007709","url":null,"abstract":"Technology malfunctions and expectations for technology performance influence user attitudes and behaviors regarding that technology. An empirical study explored how these factors interact to influence attitudes and performance on a task when exposed to a malfunction and certain expectations for technology performance. Unlike previous research, an interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company. This is especially informative for industry customer service as it informs why users complain and what product features should be addressed to remedy the issues.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"40 - 45"},"PeriodicalIF":1.3,"publicationDate":"2021-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211007709","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44611327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-07DOI: 10.1177/10648046211005573
Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli
People with Parkinson’s disease (PD) manipulate clothing as part of their daily life. To understand how deteriorating motor skills affect the performance of dressing/undressing activities, this study investigated performance in handling clothing fastening. Participants were distributed into two groups: older adults with PD and neurologically matched healthy individuals (control group). Coordination and usability were evaluated. The PD group demonstrated worse performance than the control group in usability for types of buttons, and this was affected more intensely by small compared with large fasteners. This study demonstrated the need for increased awareness by clothing companies to develop products that can promote independence.
{"title":"Impact of Manual Coordination on Usability of Clothing Fasteners in People With Parkinson’s Disease","authors":"Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli","doi":"10.1177/10648046211005573","DOIUrl":"https://doi.org/10.1177/10648046211005573","url":null,"abstract":"People with Parkinson’s disease (PD) manipulate clothing as part of their daily life. To understand how deteriorating motor skills affect the performance of dressing/undressing activities, this study investigated performance in handling clothing fastening. Participants were distributed into two groups: older adults with PD and neurologically matched healthy individuals (control group). Coordination and usability were evaluated. The PD group demonstrated worse performance than the control group in usability for types of buttons, and this was affected more intensely by small compared with large fasteners. This study demonstrated the need for increased awareness by clothing companies to develop products that can promote independence.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"14 - 22"},"PeriodicalIF":1.3,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211005573","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48740369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-30DOI: 10.1177/10648046211003469
Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch
Practicing engineers associated with military applications performed a literature review to detail the use of augmented reality and virtual reality (AR/VR) related to ergonomic applications across education, aircraft crew stations, and maintenance. This review examines articles based on both breadth of applications for and relevance to ergonomic AR/VR applications. Results of the review were summarized across multiple industries to highlight specific use cases of AR/VR applications. The purpose of this article is to inform ergonomics practitioners of current AR/VR applications addressing ergonomic issues across a selection of three military-related usage areas and to highlight research insights, implementation ideas, and commonalities between applications.
{"title":"The Use of Augmented Reality and Virtual Reality in Ergonomic Applications for Education, Aviation, and Maintenance","authors":"Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch","doi":"10.1177/10648046211003469","DOIUrl":"https://doi.org/10.1177/10648046211003469","url":null,"abstract":"Practicing engineers associated with military applications performed a literature review to detail the use of augmented reality and virtual reality (AR/VR) related to ergonomic applications across education, aircraft crew stations, and maintenance. This review examines articles based on both breadth of applications for and relevance to ergonomic AR/VR applications. Results of the review were summarized across multiple industries to highlight specific use cases of AR/VR applications. The purpose of this article is to inform ergonomics practitioners of current AR/VR applications addressing ergonomic issues across a selection of three military-related usage areas and to highlight research insights, implementation ideas, and commonalities between applications.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"23 - 31"},"PeriodicalIF":1.3,"publicationDate":"2021-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211003469","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49626143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-24DOI: 10.1177/10648046211002378
Pranav Madhav Kuber, E. Rashedi
Selection of a single design to delight customers may not be always possible due to the anthropometric differences in humans, wherein a hybrid design can benefit. Using adjustability, we demonstrate our approach for developing a novel forklift backrest to accommodate drivers with a wide range of body sizes. Field and laboratory evaluations were conducted to assess and improve the design. Our results indicated that the new design could provide improved comfort for longer durations. This study reveals the possibilities for human factors professionals to consider adjustability in vehicle operator compartment interiors, especially backrests and seating, of similar industrial vehicles.
{"title":"Designing a New Forklift Backrest: Role of Adjustability in Improving Operator Comfort","authors":"Pranav Madhav Kuber, E. Rashedi","doi":"10.1177/10648046211002378","DOIUrl":"https://doi.org/10.1177/10648046211002378","url":null,"abstract":"Selection of a single design to delight customers may not be always possible due to the anthropometric differences in humans, wherein a hybrid design can benefit. Using adjustability, we demonstrate our approach for developing a novel forklift backrest to accommodate drivers with a wide range of body sizes. Field and laboratory evaluations were conducted to assess and improve the design. Our results indicated that the new design could provide improved comfort for longer durations. This study reveals the possibilities for human factors professionals to consider adjustability in vehicle operator compartment interiors, especially backrests and seating, of similar industrial vehicles.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"4 - 13"},"PeriodicalIF":1.3,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211002378","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49357147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-22DOI: 10.1177/1064804618819181
Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond
Since its initial introduction in the 1930s, checklists have proven their worth in aviation and have been increasingly promoted in medicine as a cognitive aid that can improve patient outcomes. This article reviews the different types of checklists, how they aid user performance, the barriers to their adoption, and strategies for increasing user acceptance of checklists.
{"title":"Checklists: A Review of Their Origins, Benefits, and Current Uses as a Cognitive Aid in Medicine","authors":"Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond","doi":"10.1177/1064804618819181","DOIUrl":"https://doi.org/10.1177/1064804618819181","url":null,"abstract":"Since its initial introduction in the 1930s, checklists have proven their worth in aviation and have been increasingly promoted in medicine as a cognitive aid that can improve patient outcomes. This article reviews the different types of checklists, how they aid user performance, the barriers to their adoption, and strategies for increasing user acceptance of checklists.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"27 1","pages":"21 - 26"},"PeriodicalIF":1.3,"publicationDate":"2019-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618819181","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-08-17DOI: 10.1177/1064804618795704
J. D. de Winter
Thomas B. Sheridan is a well-known scientist who has written a large number of influential articles and books on topics such as teleoperation, automation, and supervisory control. His latest book, Modeling Human– System Interaction: Philosophical and Methodological Considerations, With Examples, has, in his words, “evolved from a professional lifetime of thinking about models and, more generally, thinking about thinking” (p. xi). I have mixed feelings about this book. On the positive side, it contains an accessible overview of classical human–machine system models, including “borrowed engineering models” and qualitative human– automation interaction models. The book has a logical structure, and the core chapters are devoted to the four human information-processing stages (acquiring information, analyzing the information, deciding on action, and implementing and evaluating the action). The models are described in a dense, no-nonsense style. For example, chapter 8, “Implementing and Evaluating the Action,” describes Hick’s law and information theory, Fitts’s law of human movement, open-loop versus closed-loop manual control, McRuer’s crossover model, time delays and preview, internal representation, modeling of response times, human error, and Reason’s Swiss cheese model. It is impressive that all these topics are covered in only 10 pages with quite a sparse layout. I believe that Sheridan has been successful in bringing forward the essence of the selected models. If a reader wishes to learn more about topics such as detection theory, preview control, manual control theory, or Kalman filtering, the 30 pages of appendices provide a useful, mathematically oriented addition. The book also contains a good deal of discussion on what models are. For example, in chapter 2, Sheridan introduces a set of criteria that allow one to classify models: applicability to observables, dimensionality, metricity, robustness, social penetration, and conciseness, each of which can be coded from 1 (least) to 3 (most). I find this an interesting taxonomy, as it differs from existing model-appraising techniques (e.g., Jacobs & Grainger, 1994). I also have a few critical remarks to make. First, although it is clear that this book aims to review classical models, the writing appears to be outdated. Sheridan explains in the preface that “the reader may feel that some models are dated and no longer in fashion . . . , though I would maintain that all those included have passed the test of time and continue to have relevance.” But it is still peculiar that, for example, fuzzy logic is described as a “new analytical tool” (p. 48) while Sheridan cites a reference from 1965. I cannot escape the impression that this book is primarily a compilation of well-known models and drawings and that no attention has been devoted to relating to modern technology or to adding up-to-date reflection, insight, or integration. For example, chapter 9, “Human–Automaton Interaction,” contains a figure
Thomas B. Sheridan是一位著名的科学家，他在远程操作、自动化和监督控制等主题上写了大量有影响力的文章和书籍。用他的话说，他的最新著作《人类建模-系统交互:哲学和方法论的考虑，与实例》是“从对模型的思考，更一般地说，对思维的思考的职业生涯中发展而来的”(第xi页)。从积极的方面来看，它包含了经典人机系统模型的可访问概述，包括“借来的工程模型”和定性的人机交互模型。这本书具有逻辑结构，核心章节专门介绍了人类信息处理的四个阶段(获取信息，分析信息，决定行动，实施和评估行动)。这些模型以一种紧凑、严肃的风格进行描述。例如，第8章“执行和评估行动”描述了希克定律和信息论、菲茨人类运动定律、开环与闭环手动控制、麦克鲁尔的交叉模型、时间延迟和预览、内部表示、响应时间建模、人为错误和Reason的瑞士奶酪模型。令人印象深刻的是，所有这些主题都涵盖在只有10页，相当稀疏的布局。我相信谢里丹已经成功地提出了所选模型的本质。如果读者希望了解更多的主题，如检测理论，预览控制，手动控制理论，或卡尔曼滤波，30页的附录提供了一个有用的，数学导向的补充。这本书还包含了大量关于什么是模型的讨论。例如，在第2章中，Sheridan介绍了一组允许对模型进行分类的标准:对可观察对象的适用性、维度、度量性、鲁棒性、社会渗透和简洁性，每一个都可以从1(最少)到3(最多)进行编码。我发现这是一个有趣的分类，因为它不同于现有的模型评估技术(例如，Jacobs & Grainger, 1994)。我也有几句批评的话要说。首先，虽然这本书的目的很明显是回顾经典模型，但写作似乎过时了。谢里丹在序言中解释说:“读者可能会觉得有些模特已经过时了，不再流行了……但我认为，所有这些都经过了时间的考验，仍然具有相关性。”但是，它仍然是奇怪的，例如，模糊逻辑被描述为一种“新的分析工具”(第48页)，而谢里丹引用了1965年的参考资料。我无法逃避的印象是，这本书主要是一个著名的模型和图纸的汇编，没有注意到有关现代技术或增加最新的反思，洞察力，或整合。例如，第9章“人类与自动机的互动”包含了1967年关于监督控制的图表(Ferrell & Sheridan, 1967)和1978年自动化水平的表格(Sheridan & Verplank, 1978)。读者只能对谢里登远远领先于他的时代表示敬意。然而，它没有解释这些模型是如何通过时间的考验并继续具有相关性的。例如，没有提到自动驾驶(水平)，这是当今许多人为因素研究人员的重要话题。如果能听听谢里登对现代监督控制的有效性和影响的看法，那将是一件有趣的事情。不可否认，第11章“认知工程建模是否有助于大规模社会技术系统的建模?”确实反映了更大的图景，比如贫富差距、隐私、人口增长、互联网、虚拟现实和大规模在线开放课程(MOOCs)。然而，它是以描述性和过时的方式这样做的。例如，有一节专门介绍了1972年的报告“增长的极限”(Meadows, Meadows, Randers， & Behrens, 1972)。虽然不可否认的是，这份报告包括了一些仍然相关的预测，但第11章并没有提供关于这个问题的新数据或观点。同样，它解释说，模型现在可以提供给更广泛的受众，因为“mooc现在已经覆盖了全世界成千上万的用户”，“互联网目前正在使许多类型的数据集公开可用”，以及“[虚拟现实]技术允许观众‘沉浸’在虚拟世界中”(第126页)。这些都不是精确的或启发性的观察。第二点批评是，这本书的某些部分似乎缺乏深度和严谨性。例如，第1章描述了如何获得新知识，并涵盖了诸如获取知识的科学方法等主题，795704 ergxxx10.1177 /1064804618795704设计中的人体工程学设计书评2018
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Pub Date : 2018-08-12DOI: 10.1177/1064804618772997
Rosana Sanz Segura, Eduardo Manchado Pérez
Product sound design is a current topic in the field of product design. It proposes the study and application of sound as one of the essential configurable parameters in the product design process, given its potential to communicate relevant and complex information to the user. In this article, we describe some of the basic principles of this discipline based on different examples and reflect on the importance of implementing specific design methodologies available for product design teams. Finally, we propose possible lines of work that can contribute to new knowledge and facilitate access to future work in this field.
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Pub Date : 2015-10-01DOI: 10.1177/1064804615572624
Francis T. Durso, Eric J. Stearman, S. Robertson
The Federal Aviation Administration expects a large increase in air traffic over the next 15 to 20 years. In response, the Next Generation Air Transportation System (NextGen) has been proposed, which will use newer technologies and automation to shift the way air traffic is managed. Many of the proposed changes need to be tested before implantation begins, but it is difficult to conduct human factors tests on an environment that does not yet exist. We describe an air traffic control (ATC) simulator developed for this purpose. NextSim is an ATC research simulator that collects performance, workload, and situation awareness data to address human factors/ergonomics issues that might arise in NextGen.
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Pub Date : 2009-04-01DOI: 10.1518/106480409X435952
Kathleen Van Eron-Sherman
Hospital patients come in contact with a wide variety of equipment that is designed to administer health care as well as to make their stay more comfortable. Unfortunately, these devices are not always designed with patients in mind. This article presents a patient's perspective regarding her interactions with various products and how they may increase potential risks, such as falls, injury, contamination, discomfort, interrupted sleep, and false alarms to nurses.
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Pub Date : 2000-01-01DOI: 10.1177/106480460000800107
S. V. Van Hemel
THISVOLUMEREPRESENTS the proceedings of the 3rd Fatigue in Transportation Conference held in Fremantle, Western Australia, in 1998, with some additional invited papers. The contributors include prominent researchers from the academic, industry, civilian government, and military communities in the United States, Australia, Canada, the United Kingdom, and New Zealand. (The omission of researchers from other nations is not explained.) The book is organized into four sections addressing the scope of the fatigue problem, sleep loss and other causes of operator fatigue, the assessment and monitoring of fatigue, and approaches to managing fatigue. The 24 chapters provide a fairly thorough review of recent research in each of the four areas addressed and make clear the complexity of operator fatigue issues and the challenges of managing fatigue in the transport industries in today's 24-hour society. The book is an excellent source of information for readers who need to "come up to speed" in the area of transportation operator fatigue and to familiarize themselves with the current state of research programs. It should be a valuable resource for researchers, transport industry managers, and regulators. Although most articles are written on an academic level, some are more practically oriented, especially in the final section on fatigue management strategies. Transportation modes represented here include commercial (trucks, taxis) and noncommercial road transport, commercial air transport, and maritime operations, but trucking is the mode given the greatest emphasis. Some chapters discuss more generic issues not related to a single transport mode (a survey of sleep in a commuter population, a work-related fatigue model, etc.). The scope of the papers varies from broad literature and research program reviews to reports of specific research projects. The production quality of the book is disappointing. Some articles have numerous typographical errors or poor graphics, and a few are in real need of technical editing. The rudimentary index might as well have been omitted. For the most pan, these flaws do not affect the utility of the volume, but a reader/buyer has a right to expect more in a book offered at this price.
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