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How information acceptance model predicts customer loyalty? 信息接受模型如何预测顾客忠诚度?
IF 4.1 Q1 Social Sciences Pub Date : 2020-01-13 DOI: 10.1108/bl-10-2019-0116
Tiwa Park
This study aims to explore the influence of electronic word of mouth (eWOM) in social media on customer loyalty by using the information acceptance model (IACM). For this purpose, this study identified the relationship of attitude towards information, information credibility, information quality and information with information usefulness. Later, the relation of information usefulness and information adoption was examined. According to the IACM, this information adoption and attitude towards information can affect behavioural outcomes of customer, and the authors used customer loyalty as a behavioural outcome.,This study collected the data from students enrolled in different universities of Thailand. More specifically, those students were considered appropriate for study who were active Facebook users. Therefore, a questionnaire was posted in 83 different Facebook groups of university students, from which 771 students responded properly. SPSS and AMOS 24 were used to conduct data reliability, descriptive and correlation analysis, confirmatory factor analysis (CFA), and structural equation modelling (SEM).,The study found that credibility, quality, usefulness and adoption of information, need of information and attitude towards information are the key factors of eWOM in social media that influence consumers’ loyalty.,This study will be helpful for marketing managers in studying patterns of customer loyalty because many studies have previously examined purchase behaviour or purchase intention only. Moreover, it will provide framework to marketers for understanding the influence of eWOM information in social media on customer loyalty.,This study is to explore the effect of credibility, quality, usefulness and adoption of information, need of information and attitude towards information on consumers’ loyalty.
本研究旨在运用资讯接受模型(information acceptance model, IACM)探讨社交媒体上的电子口碑对顾客忠诚的影响。为此,本研究确定了信息态度、信息可信度、信息质量和信息与信息有用性的关系。随后,对信息有用性与信息采纳的关系进行了研究。IACM认为,这种对信息的接受和对信息的态度会影响顾客的行为结果,作者将顾客忠诚作为一种行为结果。本研究收集了来自泰国不同大学的学生的数据。更具体地说,这些学生被认为是活跃的Facebook用户,适合研究。因此,我们在83个不同的大学生Facebook小组中发布了一份问卷,其中771名学生做出了正确的回答。采用SPSS和AMOS 24进行数据信度分析、描述性和相关性分析、验证性因子分析(CFA)和结构方程建模(SEM)。研究发现,信息的可信度、质量、有用性和采纳、信息需求和对信息的态度是社交媒体中eom影响消费者忠诚度的关键因素。本研究将有助于营销经理研究顾客忠诚度的模式,因为许多研究之前只考察了购买行为或购买意愿。此外,它将为营销人员理解社交媒体中eom信息对客户忠诚度的影响提供框架。本研究旨在探讨资讯的可信度、品质、有用性与接受度、资讯的需求与资讯的态度对消费者忠诚度的影响。
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引用次数: 14
Assessing the adoption of sustainability practices in tourism industry 评估旅游业采用可持续发展措施的情况
IF 4.1 Q1 Social Sciences Pub Date : 2019-12-16 DOI: 10.1108/bl-09-2019-0113
Md.Farijul Islam, Jing Zhang, Najmul Hasan
The purpose of this study is to assess the key determinants of sustainability practices and policy adoption in small- and medium-sized tourism accommodation firms and its possible impact on the firm’s competitive advantages.,A combined model has been developed and tested with a set of relevant hypotheses based on primary data collected from tourism firm’s owners and personnel. Structural equation modeling has been used to test and validate the hypotheses.,The key results indicate that collaboration and innovation of tourism firms, employee culture, technological infrastructure, tourism intermediary’s sustainability practices and top management support have a significant impact on sustainability practices adoption, whereas government sustainable tourism policy and local’s attitude toward sustainability have an insignificant impact.,The findings assist managers and owners of tourism accommodation firms to re-address their policy and operational processes toward sustainability. This study is an endeavor to bridge the knowledge gap of current literature on sustainable practice adoption and tourism accommodation firm. This would be ensured through encouraging the economic aspect of sustainability practices and also facilitate social well-being, which is a real contribution that ought to practice to other countries where the tourist area is environmentally adverse tremendous.,Considering sustainability is a social commitment, this study positively changes tourists’ behavioral approach reducing the undesirable use of social resources and maximizing the enduring socio-economic and environmental development for social well-being.,The novelty of this empirical study is that sustainability practices and policies adoption is entirely a new phenomenon. However, the mediating impact of the construct on the competitive advantage of small and medium tourism accommodation firms enhances the effectiveness of emerging tourism economy.
本研究的目的是评估中小型旅游住宿公司可持续性实践和政策采用的关键决定因素及其对公司竞争优势的可能影响。基于从旅游公司所有者和员工那里收集的原始数据,我们开发了一个组合模型,并对其进行了一系列相关假设的测试。结构方程模型已被用来检验和验证假设。研究结果表明,旅游企业的合作与创新、员工文化、技术基础设施、旅游中介机构的可持续实践和高层管理支持对可持续实践的采用有显著影响,而政府可持续旅游政策和当地居民对可持续发展的态度对可持续实践的采用影响不显著。研究结果有助于旅游住宿公司的管理者和所有者重新制定其政策和运营流程,以实现可持续性。本研究旨在弥补目前文献中关于可持续实践采用与旅游住宿企业的知识差距。这将通过鼓励可持续性做法的经济方面来确保,并促进社会福利,这是一个真正的贡献,应该在旅游区对环境不利的其他国家实行。考虑到可持续发展是一种社会承诺,本研究积极地改变了游客的行为方式,减少了对社会资源的不良利用,最大限度地提高了社会经济和环境的可持续发展,从而促进了社会福祉。本实证研究的新颖之处在于,可持续发展的实践和政策的采用是一个全新的现象。然而,结构对中小旅游住宿企业竞争优势的中介作用增强了新兴旅游经济的有效性。
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引用次数: 10
SCHEMA: information on marketing and customer engagement performance – reality versus dreams 图式:关于市场营销和客户参与绩效的信息——现实与梦想
IF 4.1 Q1 Social Sciences Pub Date : 2019-03-11 DOI: 10.1108/BL-02-2019-0065
M. Stone, Neil Woodcock, Y. Ekinci, Eleni Aravopoulou, B. Parnell
This paper aims to review the development of thinking about the information needed by companies to create an accurate picture of how well they manage their engagement with customers, taking into account the evolution of thinking and practice in this area over the past three decades towards the idea of data-driven customer engagement. It then describes the evolution and use of an assessment and benchmarking process and tool which provide the needed information.,Literature review, conceptual analysis and explanation of the management consulting process are used.,Companies can get an accurate picture of how well they manage customer engagement provided that a careful assessment approach is used where assessors are properly selected and trained and that there is a strong focus on compliance with requirements rather than “box-ticking” based upon managers’ perceptions.,The assessment and benchmarking process was developed mainly for use by larger companies, though the findings could be adapted for use by smaller companies.,Companies whose success depends upon customer engagement should consider using the assessment and benchmarking tool to guide their planning and implementation. They should heed the warnings about the risks of inaccurate assessments which may arise because of the incentives by which managers are managed.,The assessment and benchmarking process has been used by the public sector and government, and given government’s desire to engage citizens better, they should consider adopting the ideas in this paper to reform citizen engagement.,This is the only paper which reviews the development of the assessment process for customer engagement.
本文旨在回顾公司所需信息的发展,以准确描绘他们如何管理与客户的互动,并考虑到过去三十年来该领域的思维和实践朝着数据驱动的客户互动理念的发展。然后描述了提供所需信息的评估和基准测试过程和工具的演变和使用。、文献综述、概念分析和管理咨询过程的解释。在美国,公司可以准确地了解他们管理客户参与的情况,前提是使用一种仔细的评估方法,其中评估人员得到适当的选择和培训,并且强烈关注对要求的遵守,而不是根据经理的看法“打勾”。评估和基准程序主要是为大公司开发的,但研究结果也可以适用于较小的公司。那些成功依赖于客户参与的公司应该考虑使用评估和基准测试工具来指导他们的计划和实施。他们应该注意有关不准确评估风险的警告,这种风险可能由于管理人员的激励机制而产生。评估和对标过程已被公共部门和政府采用,鉴于政府希望更好地让公民参与,他们应该考虑采用本文中的想法来改革公民参与。这是唯一一篇回顾客户参与评估过程发展的论文。
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引用次数: 3
Antecedents and consequences of corporate communication management (CCM): an agenda for future research 企业沟通管理(CCM)的前因后果:未来研究议程
IF 4.1 Q1 Social Sciences Pub Date : 2018-03-12 DOI: 10.1108/BL-09-2017-0028
Bahtiar Mohamad, B. Nguyen, T. Melewar, R. Gambetti
Purpose This paper aims to provide a degree of clarity on the corporate communication management (CCM) concept, by building a conceptual framework that uncovers its underlying antecedents and consequences. Although it is consolidated that corporate communication and information together play an important role in strategic management planning because of the high relevance of managing positive relationships with multiple stakeholder that have a strong impact on corporate survival, extant literature suggests that there have been few empirical studies so far assessing the contribution of CCM to organisational performance. Design/methodology/approach The paper is conceptual, and a model is developed as a result of an extensive critical multidisciplinary literature review. Findings Findings of this study identify three antecedents of CCM, namely, culture, information and communication technology innovation diffusion and corporate leadership. In addition, the study highlights a potential positive relationship between CCM, financial performance and corporate mission achievement. An integrative conceptual framework and a detailed summary table are presented in the paper. Originality/value This study provides a comprehensive critical insight into a growing body of corporate communication and information business literature that offers the basis for a thorough assessment of CCM contribution to organisational performance. By doing so, it advances the body of applicable knowledge of corporate communication meant as a strategic management lever. Moreover, the managerial and policy implications provided in this paper may help corporate communication and information practitioners to identify the key guidelines for the design and implementation of an appropriate CCM programme.
本文旨在通过建立一个揭示其潜在前因和后果的概念框架,为企业沟通管理(CCM)概念提供一定程度的清晰度。虽然企业沟通和信息共同在战略管理规划中发挥重要作用得到了巩固,因为管理与多个利益相关者的积极关系对企业生存有很强的影响,但现有文献表明,迄今为止很少有实证研究评估CCM对组织绩效的贡献。设计/方法/方法本文是概念性的,并且作为广泛的批评性多学科文献综述的结果,开发了一个模型。本研究发现CCM的三个前因分别是文化、资讯通讯科技创新扩散和企业领导。此外,本研究还强调了CCM、财务绩效和企业使命实现之间潜在的正相关关系。本文提出了一个完整的概念框架和详细的汇总表。原创性/价值本研究对越来越多的企业沟通和信息商业文献提供了全面的批判性见解,为全面评估CCM对组织绩效的贡献提供了基础。通过这样做,它推进了企业沟通的适用知识体系,作为战略管理杠杆。此外,本文提供的管理和政策含义可能有助于企业沟通和信息从业者确定设计和实施适当的CCM计划的关键指导方针。
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引用次数: 17
A framework for business model with strategic innovation in ICT firms: The importance of information 信息通信技术企业战略创新的商业模式框架:信息的重要性
IF 4.1 Q1 Social Sciences Pub Date : 2018-03-06 DOI: 10.1108/BL-01-2018-0002
N. Faghih, Banafsheh Dastourian, S. M. Sajadi, Andres Henten, Pantea Foroudi
The purpose of this study is to help gain an accurate and distinct understanding of information-based business concepts and critical steps in designing an appropriate business model, by providing a framework for designing an innovative information-based business to help fledgling businesses development in the information and communication technology (ICT) industry of Iran. What is a business model framework with the strategic innovation approach in the small and medium enterprises (SMEs) of ICT industry? What are the components of this model and the relations between them? Business model is a logical response to how a business can create value. Changing business environment means that business models are rapidly growing; accordingly, innovation is no longer optional. However, innovation is important in general, but the kind of innovation that is widely and directly dependent on business model will be quite critical for all parts of the organization. In fact, business model innovation is an exquisite technic to create, deliver and earn value by changing one or more components of a typical business model. Business model innovation needs information and form business environment based on dynamic information system.,The present paper focuses upon SMEs in ICT. Grounded theory has been used for this purpose, with 15 interviews conducted.,An emerging market is one in which commercial exchanges of a particular industry between the countries are relatively new but possess great investment attractiveness and a high potential to grow (such as Iran).As the ICT industry of Iran is a leading industry, and the country itself is an emerging market, the main purpose of this study is to provide a framework for designing an innovative information-based business to help fledgling businesses development in the ICT industry of Iran.,The purpose of this paper is to help accurate and distinct understanding of the business model concept and critical steps in designing an appropriate business model. Studies conducted to simultaneously deal with the business model and strategic innovations are few, and by the time the proposal was written, there was no research observed from Persian sources.
本研究的目的是提供一个设计创新资讯商业的框架,以帮助伊朗资讯及通讯科技(ICT)产业的新兴企业发展,从而准确而清晰地理解资讯商业概念和设计适当商业模式的关键步骤。资讯及通讯科技业的中小型企业采用策略性创新方法的商业模式架构是什么?这个模型的组成部分是什么?它们之间的关系是什么?商业模式是对企业如何创造价值的逻辑反应。商业环境的变化意味着商业模式的快速增长;因此,创新不再是可有可无的。然而,创新在一般情况下是重要的,但是那种广泛和直接依赖于商业模式的创新对组织的所有部分都是非常关键的。事实上,商业模式创新是一种通过改变典型商业模式的一个或多个组成部分来创造、交付和赚取价值的精细技术。商业模式创新需要信息,形成基于动态信息系统的商业环境。本文主要研究信息通信技术领域的中小企业。扎根理论已被用于这一目的,进行了15次访谈。新兴市场是指国家之间某一特定行业的商业交流相对较新,但具有很大的投资吸引力和很高的增长潜力(如伊朗)。由于伊朗的ICT产业是主导产业,而该国本身又是新兴市场,因此本研究的主要目的是提供一个设计创新信息业务的框架,以帮助伊朗ICT产业的新兴企业发展。本文的目的是帮助准确和清晰地理解业务模型概念和设计适当业务模型的关键步骤。同时处理商业模式和战略创新的研究很少,到提案撰写时,还没有从波斯资源中观察到任何研究。
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引用次数: 14
Avoidance of sponsored posts on consumer-generated content: a study of personal blogs 避免在消费者生成的内容上发布赞助文章:一项关于个人博客的研究
IF 4.1 Q1 Social Sciences Pub Date : 2018-03-06 DOI: 10.1108/BL-09-2017-0027
Dilip S. Mutum, Ezlika M. Ghazali, A. Mohd‐Any, B. Nguyen
Purpose This study aims to conceptualise and empirically examine how blog users engage with the sponsored posts on consumer-generated content, specifically blogs. Design/methodology/approach This paper empirically tested the proposed hypotheses using the structural equation modelling using a sample of 399 blog users. Findings The need for cognition, perceived interactivity and perceived credibility of blogs has been found to directly influence consumers’ attitude towards blogs. Innovativeness has been found to have a weak negative link with the attitude towards blogs. Blog users were more favourable towards the sponsored posts if the blogs were more interactive. Attitude towards blogs has been found to mediate the relationship between users’ perceived interactivity and their avoidance of the sponsored posts and also between perceived credibility and avoidance of the sponsored posts on blogs. The most significant finding of this study is that the positive attitude towards a blog results in a higher avoidance of the sponsored posts. Research limitations/implications This study focuses on the sponsored posts on blogs. It does not look at other forms of advertising on blogs such as banner ads, or other forms of consumer-generated content. Practical implications Marketers and bloggers should carefully consider the suitability of the sponsored posts on blogs as they risk alienating the regular users of the blogs. Sponsored posts which are perceived as honest reviews (as opposed to paid advertorials) might be more acceptable to blog users. Social implications This study highlights the importance of credibility of bloggers to blog users. There are some serious ethical issues related to the sponsored posts which have not been discussed here but need to be examined further. Originality/value This study represents one of the first attempts to conceptualise and empirically examine how blog users engage with customer-generated advertising – sponsored posts. It contributes to marketing literature by enhancing the understanding of how consumers perceive consumer-generated content and more specifically, with regard to consumer attitudes towards online consumer-generated advertising. This study enhances the theoretical and empirical knowledge on how consumers react to advertisements on social media, with important suggestions for future research and implications for practitioners.
本研究旨在概念化并实证检验博客用户如何参与消费者生成内容(特别是博客)上的赞助帖子。本文以399名博客用户为样本,采用结构方程模型对提出的假设进行了实证检验。发现认知需求、感知互动性和感知可信度直接影响消费者对博客的态度。创新与博客态度呈弱负相关。如果博客的互动性更强,用户更倾向于赞助文章。研究发现,对博客的态度在用户感知交互性与他们对赞助文章的回避之间以及感知可信度与对博客上赞助文章的回避之间起到中介作用。本研究最重要的发现是,对博客的积极态度导致更高的避免赞助的帖子。本研究主要关注博客上的赞助文章。它没有考虑博客上其他形式的广告,如横幅广告,或其他形式的消费者生成内容。实际意义营销人员和博主应该仔细考虑博客上赞助文章的适用性,因为他们可能会疏远博客的常规用户。被认为是诚实评论的赞助文章(与付费软文相反)可能更容易被博客用户接受。本研究强调了博客作者可信度对博客用户的重要性。有一些严重的道德问题与赞助帖子有关,这里没有讨论,但需要进一步审查。原创性/价值本研究首次尝试概念化和实证检验博客用户如何参与客户生成的广告赞助帖子。它通过加强对消费者如何感知消费者生成内容的理解,更具体地说,关于消费者对在线消费者生成广告的态度,有助于营销文献。本研究增强了消费者对社交媒体广告反应的理论和实证知识,对未来的研究具有重要的建议和对从业者的启示。
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引用次数: 6
Improving journeys by opening data: The case of Transport for London (TfL) 开放数据改善出行:伦敦交通局(TfL)案例
IF 4.1 Q1 Social Sciences Pub Date : 2018-03-06 DOI: 10.1108/BL-12-2017-0035
M. Stone, Eleni Aravopoulou
Purpose This case study describes how one of the world’s largest public transport operations, Transport for London (TfL), transformed the real-time availability of information for its customers and staff through the open data approach, and what the results of this transformation were. Its purpose is therefore to show what is required for an open data approach to work. Design/methodology/approach This case study is based mainly on interviews at TfL and data supplied by TfL directly to the researchers. It analyses as far as possible the reported facts of the case, in order to identify the processes required to open data and the benefits thereof. Findings The main finding is that achieving an open data approach in public transport is helped by having a clear commitment to the idea that the data belongs to the public and that third parties should be allowed to use and repurpose the information, by having a strong digital strategy, and by creating strong partnerships with data management organisations that can...
本案例研究描述了世界上最大的公共交通运营机构之一伦敦交通局(TfL)如何通过开放数据方法为其客户和员工转变信息的实时可用性,以及这种转变的结果是什么。因此,它的目的是展示开放数据方法工作所需的条件。本案例研究主要基于伦敦交通局的访谈和伦敦交通局直接提供给研究人员的数据。它尽可能地分析已报告的案件事实,以便确定公开数据所需的程序及其益处。研究的主要发现是,在公共交通中实现开放数据的方法,需要有明确的承诺,即数据属于公众,应该允许第三方使用和重新利用这些信息,需要有一个强有力的数字战略,需要与数据管理组织建立强有力的伙伴关系,这些组织可以……
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引用次数: 23
The role of physical metaphors for decision-making in integrated corporate communication 综合企业沟通中物理隐喻在决策中的作用
IF 4.1 Q1 Social Sciences Pub Date : 2018-01-16 DOI: 10.1108/BL-09-2017-0030
Alfonso Siano, A. Vollero, Maddalena della Volpe, Maria Giovanna Confetto, Pantea Foroudi, M. Palazzo
Purpose The role of metaphors in information management has generally been acknowledged owing to their ability to convey immediately huge amounts of information and richness. Their role is more and more important in the current digital context of communication and marketing activities, as the decision speed and accuracy are crucial. The purpose of this study is, thus, to analyze physical metaphors as tools for making sequential decisions to achieve effective integrated corporate communication (ICC). Design/methodology/approach The paper draws on the critical analysis of literature on corporate communication and stakeholder management as building blocks for implementing an integrated approach to corporate communications. Findings A revision of two well-known physical metaphors in the communication literature (the “wheel” and “umbrella”) has been proposed. It is argued that integrated communication within corporate communications is more complex than in marketing communications, as it involves a greater variety of elements to coordinate and harmonize. The proposed physical metaphors suggest an effective sequential decision-making as they allow a clear distinction between different decision levels. Research limitations/implications The paper adds to the debate on the link between theory and practice of ICC. From a practical standpoint, the proposed metaphors as simple and concrete tools for handling complex information and ICC problems could aid novice practitioners and students of corporate communications courses. Originality/value The paper shows that while scholars have concurred that ICC is crucial for different type of organizations, the use of physical metaphors can be beneficial for the reality-based challenge of ICC.
隐喻在信息管理中的作用已得到普遍承认,因为它们能够立即传达大量的信息和丰富性。由于决策的速度和准确性是至关重要的,在当前的传播和营销活动的数字化背景下,他们的作用越来越重要。因此,本研究的目的是分析物理隐喻作为制定顺序决策的工具,以实现有效的整合企业沟通(ICC)。设计/方法/方法本文借鉴了对企业沟通和利益相关者管理文献的批判性分析,作为实施企业沟通综合方法的基石。研究结果对交际文献中两个著名的身体隐喻(“轮子”和“雨伞”)进行了修正。有人认为,企业传播中的整合传播比营销传播更复杂,因为它涉及更多种类的要素来协调和协调。所提出的物理隐喻暗示了有效的顺序决策,因为它们允许在不同的决策级别之间进行明确区分。本文增加了关于国际刑事法院理论与实践之间联系的争论。从实践的角度来看,所提出的隐喻作为处理复杂信息和ICC问题的简单而具体的工具,可以帮助新手从业者和企业传播课程的学生。本文表明,虽然学者们一致认为国际商会对不同类型的组织至关重要,但物理隐喻的使用对国际商会基于现实的挑战是有益的。
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引用次数: 2
Why leadership style matters: a closer look at transformational leadership and internal marketing 为什么领导风格很重要:变革型领导和内部营销
IF 4.1 Q1 Social Sciences Pub Date : 2017-11-13 DOI: 10.1108/BL-08-2017-0021
M. Akbari, N. S. Amiri, S. Imani, Niloofar Rezaeei, Pantea Foroudi
Purpose The main purpose of this study is to evaluate the relationship between transformational leadership (TL) and internal marketing which is underscored by the centrality of human resources in satisfying employee’s needs and how internal marketing, as a moderator and mediator, can facilitate the effects of transformational leadership on social capital and employee loyalty. Design/methodology/approach This study develops a model and a number of propositions based on preceding literature on transformational leadership and internal marketing on social capital and employee loyalty. Findings The model proposes that transformational leadership can play a vital role in codification of human resources variables such as internal marketing, which is founded upon the principle of paying greater attention to employees. Moreover, despite the research gap on the relationship between social capital and employee loyalty, it can be concluded that social capital can increase the level of employee loyalty to organization. Research limitations/implications The proposed model has a number of academic and managerial contributions. This study contributes the knowledge by examining the relationship between transformational leadership and internal marketing. Managerially, this study helps managers to emphasize the centrality of human resources in satisfying employees and increase their loyalty toward the company. In addition, guarantees management effectiveness and organizational success in reaching their intended goals. Originality/value Despite the growing acknowledgment the importance of transformational leadership as a process in which leaders and followers upgrade each other’s level of ethic and motivation. However, there are few studies on the role and importance of transformational leadership on developing and reinforcing the internal marketing.
本研究的主要目的是评估变革型领导(TL)与内部营销之间的关系,以及内部营销作为调节和中介如何促进变革型领导对社会资本和员工忠诚度的影响。设计/方法/方法本研究基于先前关于变革型领导和内部营销对社会资本和员工忠诚度的影响的文献,开发了一个模型和一些命题。该模型提出,变革型领导可以在人力资源变量(如内部营销)的编纂中发挥至关重要的作用,这是建立在更关注员工的原则之上的。此外,尽管社会资本与员工忠诚之间的关系存在研究空白,但可以得出社会资本可以提高员工对组织的忠诚水平的结论。研究局限/启示提出的模型有许多学术和管理贡献。本研究通过研究变革型领导与内部营销之间的关系来贡献知识。在管理上,本研究有助于管理者强调人力资源在员工满意度中的中心地位,提高员工对公司的忠诚度。此外,保证管理的有效性和组织在达到预期目标方面的成功。尽管越来越多的人认识到变革型领导的重要性,在这个过程中,领导者和追随者提升了彼此的道德和动机水平。然而,关于变革型领导在发展和加强内部营销中的作用和重要性的研究却很少。
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引用次数: 16
Decision and intuition during organizational change: An evolutionary critique of dual process theory 组织变革中的决策与直觉:双过程理论的演化批判
IF 4.1 Q1 Social Sciences Pub Date : 2017-11-13 DOI: 10.1108/BL-08-2017-0016
U. Talat, Kirk Chang, B. Nguyen
PurposeThe purpose of this paper is to review intuition in the context of organizational change. The authors argue that intuition as a concept requires attention and its formulation is necessary prior to its application in organizations. The paper provides a critique of dual process theory and highlights shortcomings in organization theorizing of intuition.Design/methodology/approachThe paper is conceptual and provides in-depth theoretical discussions by drawing from the literature on decision and intuition in the context of organizational change.FindingsInvestigating whether dual process theory is sufficiently clear, the authors found ambiguity. Specifically, the current definition provided by Dane and Pratt is not clear in terms of its four sections: the consciousness of non-conscious processing, involving holistic associations, that are produced rapidly, which result in affectively charged judgments. Finally, the authors note that the evolutionary perspective is missing and they provide foundational concepts for such a perspective, including the discussion of information templates, memes and genes, as argued by research, condition intuition.Originality/valueThe paper finds that an evolutionary perspective develops a picture of intuition as an adaptive resource. This evolutionary perspective is currently absent in research and the authors provide foundational concepts for such a perspective. They propose specific arguments to highlight the evolutionary perspective.
本文的目的是回顾组织变革背景下的直觉。作者认为,直觉作为一个概念需要关注,在组织中应用之前,它的形成是必要的。本文对双过程理论进行了批判,指出了直觉组织理论化的不足。设计/方法/途径这篇论文是概念性的,通过在组织变革的背景下借鉴决策和直觉的文献,提供了深入的理论讨论。在调查双重过程理论是否足够清晰时,作者发现了歧义。具体来说,戴恩和普拉特提供的当前定义在其四个部分方面并不清楚:无意识加工的意识,涉及整体联想,迅速产生,导致情感判断。最后,作者指出,进化的观点是缺失的,他们为这种观点提供了基本的概念,包括讨论信息模板,模因和基因,正如研究所争论的,条件直觉。原创性/价值这篇论文发现,从进化的角度来看,直觉是一种适应性资源。这种进化的观点目前在研究中是缺席的,作者为这种观点提供了基本的概念。他们提出了具体的论点来强调进化论的观点。
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引用次数: 3
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