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Impact evaluation and IFLA 影响评估与国际图联
IF 1.1 Q2 Social Sciences Pub Date : 2019-07-08 DOI: 10.1108/PMM-03-2019-0008
D. Streatfield, S. Markless
PurposeThe purpose of this paper is to describe the evolving IFLA approach to impact evaluation through three of its international programmes: Freedom of Access to Information, Building Strong Library Associations (BSLA) and the International Advocacy Programme (IAP). This review positions these three programmes within the wider discourse of the international evaluation community.Design/methodology/approachEach of the three programmes is considered in turn to show what they were trying to achieve and how thinking about impact evaluation at IFLA is evolving.FindingsThis paper reports key evaluation findings for relevant phases of the BSLA and IAP programmes in general terms.Research limitations/implicationsThe views presented are those of the evaluation consultants who advised each of these programmes (and in the cases of BSLA and the IAP conducted the programme evaluations).Practical implicationsThe processes described and the conclusions drawn should be of interest to anyone involved in international or national library evaluation, especially of public libraries, library associations and national libraries.Social implicationsThe paper suggests that more systematic impact evaluation of public libraries, library associations and national libraries is necessary to ensure their future survival.Originality/valueThe authors were uniquely placed to see and participate in IFLA impact evaluation discussions over the past decade.
本文的目的是描述国际图联通过其三个国际项目不断发展的影响评估方法:信息获取自由、建立强大的图书馆协会(BSLA)和国际倡导计划(IAP)。这一审查将这三个方案置于国际评价界更广泛的讨论之中。设计/方法/方法依次考虑这三个项目,以展示它们试图实现的目标以及国际图联对影响评估的思考是如何发展的。研究结果本文报告了总体而言BSLA和IAP项目相关阶段的关键评估结果。研究的局限性/影响本文所提出的意见是为每一个方案提供咨询的评价顾问的意见(在BSLA和IAP进行方案评价的情况下)。实际意义本文所描述的过程和得出的结论应该对任何参与国际或国家图书馆评估的人,特别是公共图书馆、图书馆协会和国家图书馆的人感兴趣。社会意义对公共图书馆、图书馆协会和国家图书馆进行更系统的影响评估是保证其未来生存的必要之举。原创性/价值在过去的十年中,作者处于独特的地位,可以看到并参与国际图联的影响评估讨论。
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引用次数: 2
Innovative impact planning and assessment through global libraries 通过全球图书馆进行创新的影响规划和评估
IF 1.1 Q2 Social Sciences Pub Date : 2019-07-08 DOI: 10.1108/pmm-03-2019-0010
David Streatfield,Richard Abisla,Violeta Bunescu,Marcel Chiranov,Camila Garroux,Artiom Maister,Luis González Martín,Jeremy Paley,Simon Rae-Scott
PurposeThe purpose of this paper is to report a range of innovative approaches, methods and tools for evaluating the impact of public libraries and supporting the development of library leaders drawn from projects supported by the Global Libraries initiative of the Bill and Melinda Gates Foundation.Design/methodology/approachA range of approaches, tools and methods are described by specialist staff who were directly involved with these innovations.FindingsSome comments are provided on the effectiveness of these innovations.Research limitations/implicationsAll of these innovations have been tried out in public library settings, usually over a period of years.Practical implicationsAll of the selected innovations could be adapted and used by library leaders or impact specialists.Social implicationsSeveral of the innovations are specifically designed to engage library staff and users in evaluation processes.Originality/valueThe impact planning and assessment programme of GL was the largest sustained international public library evaluation programme so far attempted. This paper reports on the more innovative evaluation activities undertaken through this programme.
本文的目的是报告一系列创新的方法、方法和工具,以评估公共图书馆的影响,并支持图书馆领导者的发展,这些方法、方法和工具来自比尔和梅林达·盖茨基金会全球图书馆倡议所支持的项目。设计/方法论/方法一系列的方法、工具和方法由直接参与这些创新的专业人员描述。对这些创新的有效性提出了一些看法。研究局限/启示所有这些创新都在公共图书馆进行了试验,通常需要几年的时间。实际意义所有选定的创新都可以被图书馆领导或影响专家改编和使用。社会影响一些创新是专门设计来让图书馆工作人员和用户参与评估过程的。独创性/价值GL的影响规划和评估项目是迄今为止尝试的最大的持续国际公共图书馆评估项目。本文报告了通过这一方案开展的更具创新性的评价活动。
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引用次数: 0
Bibliometric assessment of the global research output inJatropha curcas Linnas reflected by papers indexed in Science Citation Index-Expanded 《科学引文索引扩展》中收录的论文对麻疯树全球研究成果的文献计量学评估
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-07-2018-0019
K. C. Garg, Suresh Kumar
PurposeThe purpose of this paper is to examine the quantum of research papers and the citations these papers received for the plantJatropha curcas Linn.Design/methodology/approachArticles published onJatropha curcas Linnduring 1987–2016 were downloaded from Science Citation Index-Expanded (SCIE) by using the keyword Jatropha* on October 18, 2017. The search resulted in 4,276 records in all. The authors analyzed only 4,111 documents which were published as review articles, research articles and proceeding papers using the complete count methodology. The data were analyzed to examine the pattern of growth of output, most prolific countries, institutions and authors. It also identified highly cited authors and journals used for communicating research results.FindingsThe study indicates that India, China and Brazil are the main contributors to the field and the pattern of growth indicates a steep rise in publication output especially in the last block of 2015–2016. Most of the prolific institutions and authors were also located in these countries. However, the impact of output was different from the pattern of output. The publication output is scattered in more than 1,000 journals published from different parts of the globe.Originality/valueThe plant ofJatropha curcas Linnis a highly useful plant as a source of biofuel energy. This is the second study in English language on this plant and has used a large set of publication data as compared to the first. The findings of the study may be useful for policy makers as well as for researchers working in the field of biofuel energy.
目的本文的目的是检查研究论文的数量和这些论文对植物麻疯树的引用。设计/方法/方法1987年至2016年发表在麻疯树上的文章于2017年10月18日使用关键词Jatropha*从科学引文索引扩展(SCIE)下载。搜索结果共有4276条记录。作者仅分析了4111篇文献,这些文献使用完全计数方法作为综述文章、研究文章和论文发表。对这些数据进行了分析,以考察产出增长模式、最高产的国家、机构和作者。它还确定了被高度引用的作者和用于交流研究结果的期刊。研究结果表明,印度、中国和巴西是该领域的主要贡献者,增长模式表明出版物产量急剧上升,尤其是在2015-2016年的最后一个阶段。大多数多产的机构和作者也位于这些国家。然而,产出的影响不同于产出的模式。出版物的产出分散在全球不同地区出版的1000多份期刊上。独创性/价值麻疯树是一种非常有用的生物燃料能源。这是对该植物的第二次英语研究,与第一次相比,使用了大量的出版数据。这项研究的结果可能对政策制定者以及生物燃料能源领域的研究人员有用。
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引用次数: 4
Investigating first-generation students’ perceptions of library personnel 调查第一代学生对图书馆工作人员的看法
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-07-2018-0018
Steve Borrelli, Chao Su, S. Selden, Lana Munip
PurposeThe purpose of this paper is to investigate the perceived role of library personnel in supporting first-generation students at Penn State University Libraries, and also how students’ perceptions of library personnel change over time, and the various experiences that influenced their changes in perception.Design/methodology/approachThis study employed focus groups to solicit input from first-generation students. A four-step team-based approach to qualitative coding process was developed including the development of a codebook informed by common themes and concepts drawn from the literature.FindingsFindings indicate that operating from a deficit of library cultural capital often results in low awareness of available services and changes in perception are more influenced by personal exploration than limited interactions with personnel. Further, while currently employed interventions are well targeted, opportunities exist for enhancing efforts.Research limitations/implicationsAs this is a case study, the findings are not generalizable. Per conducting only four focus groups, the experiences of participants may not represent the typical scope of personnel-related interactions.Originality/valueThis study adds to the limited body of evidence that first-generation students’ struggle from a deficit of library-related cultural capital.
本研究的目的是调查宾夕法尼亚州立大学图书馆工作人员在支持第一代学生方面的感知角色,以及学生对图书馆工作人员的感知如何随着时间的推移而变化,以及影响他们感知变化的各种经历。设计/方法/方法本研究采用焦点小组的方式征求第一代学生的意见。开发了一种基于团队的四步定性编码过程方法,包括开发一个代码本,该代码本由来自文献的共同主题和概念提供信息。研究结果表明,在图书馆文化资本不足的情况下运作往往会导致对现有服务的认知度较低,而感知的变化更多地受到个人探索的影响,而不是与工作人员的有限互动。此外,虽然目前采用的干预措施目标明确,但仍有加强努力的机会。研究的局限性/意义由于这是一个案例研究,研究结果不能一概而论。如果只进行四个焦点小组,参与者的经验可能无法代表与人员相关的典型互动范围。原创性/价值本研究增加了有限的证据,表明第一代学生在图书馆相关文化资本的赤字中挣扎。
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引用次数: 8
Revision of an academic library user experience survey 高校图书馆用户体验调查的修订
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-10-2018-0026
Beyza Aksu Dunya, S. D. Groote
PurposeThe purpose of this paper is to explain how an academic library’s Student Experience Survey was revised and improved based on available research on survey design methodology and piloting efforts. Thus, it aims to contribute existing literature on library assessment and survey methodology by addressing issues of planning and coordinating assessment. The paper also provides a guideline on the survey revision process for existing instruments.Design/methodology/approachThe library assessment coordinator collaborated with Assessment Coordinator Advisory Committee (AC2) to revise and improve the survey. The revision process started with adding suggested items and constructing new items based on library assessment planning survey administered to library faculty previously. Regular monthly meetings were held with the committee to facilitate the revision process. Multiple facets of the survey implementation were revised including wording, content, order and format of the items, response scales and survey distribution. Each facet was addressed based on available research on survey methodology and cross-checked with the committee members.FindingsThe revised 2018 University of Illinois at Chicago (UIC) Libraries Student Experience Survey consists of a total of nine items with response matrices, single choice response format and open-ended response format to measure students’ satisfaction, need and their use of the various library resources and services. The changes made to the survey are grouped into three categories: wording and content, response categories and scaling and design, font and layout. The revision process of the UIC Libraries Student Experience Survey can serve as an example for academic or other types of libraries that wish to track and report their impact regularly.Originality/valueThe UIC Libraries Student Experience Survey provides evidence that careful revision and piloting as well as obtaining relevant stakeholder buy-in to the process lead to build effective survey tools.
本文的目的是解释如何在调查设计方法和试点工作的现有研究的基础上修改和改进高校图书馆的学生体验调查。因此,它旨在通过解决规划和协调评估的问题来贡献现有的图书馆评估和调查方法文献。该文件还为现有仪器的测量修订过程提供了指南。设计/方法/方法图书馆评估协调员与评估协调员咨询委员会(AC2)合作修改和改进调查。修订过程从增加建议项目和建立新的项目开始,这些项目是基于以前对图书馆教员进行的图书馆评估计划调查。与委员会每月定期举行会议,以促进修订程序。调查实施的多个方面进行了修订,包括措辞、内容、项目顺序和格式、回应量表和调查分布。每个方面都是根据现有的调查方法研究来解决的,并与委员会成员进行了交叉核对。经修订的2018年伊利诺伊大学芝加哥分校(UIC)图书馆学生体验调查共包括9个项目,采用回答矩阵、单选回答格式和开放式回答格式,以衡量学生对各种图书馆资源和服务的满意度、需求和使用情况。对调查所做的改变分为三类:措辞和内容、回应类别、比例和设计、字体和布局。UIC图书馆学生体验调查的修订过程可以作为希望定期跟踪和报告其影响的学术或其他类型图书馆的例子。独创性/价值UIC图书馆学生体验调查提供了证据,表明仔细的修订和试点以及获得相关利益相关者对该过程的支持可以构建有效的调查工具。
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引用次数: 7
Evaluating library service quality of University of Kashmir: a LibQUAL+ survey 克什米尔大学图书馆服务质量评价:一项LibQUAL+调查
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-09-2018-0024
Anil Kumar, P. Mahajan
PurposeThe purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach.Design/methodology/approachThe survey used the LibQUAL+ model to evaluate service quality (SQ) of Allama Iqbal Library (AIL), University of Kashmir, Srinagar (India). The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format.FindingsIt has been revealed that AIL has succeeded in satisfying the minimum expectations of its users but could not meet the customers’ desired expectations that make them delighted. Library as Place (LP) and Information Control (IC) are the most satisfied dimensions of SQ of AIL, whereas Affect of Service (AS) is the least satisfied dimension. LP is the most desired dimension amongst LibQUAL+ dimensions. All LibQUAL+ items were found to be lying inside the zone of tolerance (ZoT). Further, “Library is secure and peaceful place for study, learning and research” (LP-21) was found as most important service item as per users’ desired expectations, while “Library staff shows dependability in handling users’ service problems” (AS-9) is marked as the least desired item.Originality/valueOnly a few studies have been carried out to evaluate the SQ of Indian university libraries as far as the LibQUAL+ model is concerned. Therefore, the findings of present survey will help to understand how far library has reached in satisfying users’ expectations as well as the areas or dimensions where it needs to improve.
目的基于LibQUAL+模型方法,从用户的角度对克什米尔大学图书馆服务质量进行评价。本调查使用LibQUAL+模型来评估印度斯利那加克什米尔大学Allama Iqbal图书馆的服务质量。通过管理打印格式的LibQUAL+问卷,从图书馆用户中收集数据。调查结果显示,AIL成功地满足了用户的最低期望,但未能满足客户的期望,使他们高兴。图书馆作为场所(Library as Place, LP)和信息控制(Information Control, IC)是图书馆用户满意度最高的两个维度,服务影响(effect of Service, as)是满意度最低的两个维度。LP是LibQUAL+维度中最理想的维度。所有LibQUAL+项都位于容忍区(ZoT)内。此外,“图书馆是一个安全、宁静的学习和研究的地方”(LP-21)是用户期望的最重要的服务项目,而“图书馆工作人员在处理用户的服务问题时表现出可靠”(as -9)是用户最不希望的服务项目。就LibQUAL+模式而言,只有少数研究对印度大学图书馆的SQ进行了评估。因此,本调查的结果将有助于了解图书馆在满足用户期望方面达到了什么程度,以及需要改进的领域或方面。
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引用次数: 18
Information science’s contributions towards emerging open evaluation practices 信息科学对新兴开放评估实践的贡献
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-05-2018-0015
Leonor Gaspar Pinto, P. Ochôa
PurposeThe purpose of this paper is to discuss emerging practices in open evaluation, namely, the concept of co-evaluation and how research on evaluation developed within information science can contribute to enhance stakeholders and citizens’ involvement in open science.Design/methodology/approachA meta-evaluative and transdisciplinary approach – directed toward the intersection between information science, evaluation, competences management, sustainability transitions management and participatory methodologies – provided the basis for the identification and subsequent reflection on the levels of stakeholder participation embedded into ISO 16439’s (2014) methods for assessing the impact of libraries and on the domains and competences to be mobilized for (co)evaluation. The contributions of Engaged 2020 Action Catalogue, as well as several taxonomies of evaluator competences and the Council of Europe’s (2016) conceptual model of competences for a democratic culture were particularly relevant for this (re)construction process.FindingsTwo results of the line of research carried out since 2012 at the Faculty of Social Sciences and Humanities of the Universidade NOVA de Lisboa (Portugal) can significantly contribute to improve stakeholders’ participation in Open Science: ISO 16439’s systematization of methods and procedures for assessing the impact of libraries and the (co-)evaluation competency framework.Originality/valueThis paper presents the transdisciplinary concept of co-evaluation and examines the current epistemological challenges to science by analyzing the general tendency to openness through the lens of research on evaluation and participatory methods developed within information science.
本文的目的是讨论开放评估的新兴实践,即共同评估的概念,以及信息科学中发展的评估研究如何有助于提高利益相关者和公民对开放科学的参与。设计/方法/方法元评估和跨学科的方法-针对信息科学,评估,能力管理,可持续性转型管理和参与性方法——为识别和后续反思利益相关者参与的水平提供了基础,这些水平嵌入到ISO 16439(2014)评估图书馆影响的方法中,以及对(共同)评估所动员的领域和能力的评估。《参与2020行动目录》的贡献,以及评估者能力的几种分类,以及欧洲委员会(2016)民主文化能力概念模型,都与这一(重新)建设过程特别相关。自2012年以来,新里斯本大学(葡萄牙)社会科学与人文学院开展的两项研究成果可以显著促进利益相关者对开放科学的参与:ISO 16439对评估图书馆影响的方法和程序的系统化以及(共同)评估能力框架。原创性/价值本文提出了共同评价的跨学科概念,并通过对信息科学中开发的评价和参与性方法的研究,分析了科学的总体开放性趋势,从而检查了当前对科学的认识论挑战。
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引用次数: 1
Usage, captures, mentions, social media and citations of LIS highly cited papers: an altmetrics study LIS高引用论文的使用、捕获、提及、社交媒体和引用:一项altmetrics研究
IF 1.1 Q2 Social Sciences Pub Date : 2019-02-04 DOI: 10.1108/PMM-10-2018-0025
M. Saberi, Faezeh Ekhtiyari
PurposeThe purpose of this paper is to investigate the usage, captures, mentions, social media and citations of highly cited papers of Library and information science (LIS).Design/methodology/approachThis study is quantitative research that was conducted using scientometrics and altmetrics indicators. The research sample consists of LIS classic papers. The papers contain highly cited papers of LIS that are introduced by Google Scholar. The research data have been gathered from Google Scholar, Scopus and Plum Analytics Categories. The data analysis has been done by Excel and SPSS applications.FindingsThe data indicate that among the highly cited articles of LIS, the highest score regarding the usage, captures, mentions and social media and the most abundance of citations belong to “Citation advantage of open access articles” and “Usage patterns of collaborative tagging systems.” Based on the results of Spearman statistical tests, there is a positive significant correlation between Google Scholar Citations and all studied indicators. However, only the correlation between Google Scholar Citations with capture metrics (p-value = 0.047) and citation metrics (p-value = 0.0001) was statistically significant.Originality/valueAltmetrics indicators can be used as complement traditional indicators of Scientometrics to study the impact of papers. Therefore, the Altmetrics knowledge of LIS researchers and experts and practicing new studies in this field will be very important.
目的本研究旨在调查图书馆与信息科学(LIS)高被引论文的使用、捕获、提及、社交媒体和引用情况。设计/方法论/方法本研究是使用科学计量学和altmetrics指标进行的定量研究。研究样本由LIS经典论文组成。这些论文包含谷歌学者介绍的LIS的高引用论文。研究数据来自谷歌学者、Scopus和Plum分析类别。数据分析采用Excel和SPSS软件进行。数据表明,在LIS的高引用文章中,使用、捕获、提及和社交媒体得分最高,引用次数最多的是“开放获取文章的引用优势”和“协作标签系统的使用模式”,谷歌学者引文与所有研究指标之间存在显著正相关。然而,只有谷歌学者引文与捕获指标(p值=0.047)和引文指标(p价值=0.0001)之间的相关性具有统计学意义。原创性/价值Altmetrics指标可以作为科学计量学传统指标的补充,研究论文的影响。因此,LIS研究人员和专家的Altmetrics知识以及在该领域进行新的研究将非常重要。
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引用次数: 27
Barriers and solutions to assessing digital library reuse: preliminary findings 评估数字图书馆重用的障碍和解决方案:初步发现
IF 1.1 Q2 Social Sciences Pub Date : 2018-10-04 DOI: 10.1108/PMM-03-2018-0012
Genya O’Gara, Liz Woolcott, E. J. Kelly, Caroline Muglia, Ayla Stein Kenfield, Santi Thompson
PurposeThe purpose of this paper is to highlight the initial top-level findings of a year-long comprehensive needs assessment, conducted with the digital library community, to reveal reuse assessment practices and requirements for digital assets held by cultural heritage and research organizations. The type of assessment examined is in contrast to traditional library analytics, and does not focus on access statistics, but rather on how users utilize and transform unique materials from digital collections.Design/methodology/approachThis paper takes a variety of investigative approaches to explore the current landscape, and future needs, of digital library reuse assessment. This includes the development and analysis of pre- and post-study surveys, in-person and virtual focus group sessions, a literature review, and the incorporation of community and advisory board feedback.FindingsThe digital library community is searching for ways to better understand how materials are reused and repurposed. This paper shares the initial quantitative and qualitative analysis and results of a community needs assessment conducted in 2017 and 2018 that illuminates the current and hoped for landscape of digital library reuse assessment, its strengths, weaknesses and community applications.Originality/valueIn so far as the authors are aware, this is the first paper to examine with a broad lens the reuse assessment needs of the digital library community. The preliminary analysis and initial findings have not been previously published.
本文的目的是强调与数字图书馆社区进行的为期一年的综合需求评估的初步顶层发现,以揭示文化遗产和研究机构持有的数字资产的重用评估实践和需求。所检查的评估类型与传统的图书馆分析相反,不关注访问统计,而是关注用户如何利用和转换数字馆藏中的独特材料。设计/方法/方法本文采用多种调查方法来探讨数字图书馆重用评估的现状和未来需求。这包括开发和分析研究前和研究后的调查,面对面和虚拟焦点小组会议,文献综述,并纳入社区和咨询委员会的反馈。数字图书馆界正在寻找更好地理解材料是如何重复使用和重新利用的方法。本文分享了2017年和2018年进行的社区需求评估的初步定量和定性分析和结果,阐明了数字图书馆再利用评估的现状和未来前景、优势、劣势和社区应用。原创性/价值就作者所知,这是第一篇以广泛的视角审视数字图书馆社区的重用评估需求的论文。初步分析和初步调查结果以前没有发表过。
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引用次数: 8
A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model 基于LibQUAL模型的伊朗大学图书馆服务质量荟萃分析
IF 1.1 Q2 Social Sciences Pub Date : 2018-09-26 DOI: 10.1108/PMM-05-2017-0014
A. Ramezani, Seyed Javad Ghazimirsaeed, F. Azadeh, M. Bandboni, M. YektaKooshali
PurposeThe purpose of this paper is to assess the quality of Iranian university libraries.Design/methodology/approachThis first systematic review and meta-analysis were based on the PRISMA guidelines by searching in national and international databases from 2003 to January 2017 with standard Persian and English keywords. Data searching, extracting and quality appraising were completed by two researchers, independently. Any unexpected documents were assessed by a third expert researcher. Data were extracted in accordance with the “Strength of the Reporting of Observational Studies in Epidemiology” checklist after the final selection of appraised documents. Random effects size based on Cochrane test and I2 were used for combining the obtained results from different studies together by considering the heterogeneity of studies.FindingsBased on the meta-analysis conducted in 25 (6.42 percent) included studies, the total sample size was estimated. According to three dimensions of LibQUAL, findings of current information control, affect of service and the library as a place were estimated as 5.37 [CI95%: 5.02, 5.73], 6.91 [CI95%: 5.56, 6.26], and 5.46 percent [CI95%: 5.2, 5.73], respectively. Also, mean of service adequacy and superiority gap are equal to 0.07 [CI95%: −0.22, 0.36] and −2.06 [CI95%: −2.89, −1.23], respectively. There was a significant correlation between three dimensions of service quality and service superiority gap of LibQUAL and geographical regions of Iran (p<0.01). Also, a significant correlation was found between the gaps of services and three aspects of LibQUAL model and published years through a meta-regression test (p<0.01).Practical implicationsThe results obtained from the present study showed that users are relatively satisfied with the quality of services provided by Iranian university libraries. An improvement in the quality of library services can promote the scientific level of universities.Originality/valueThe results of the present systematic review and meta-analysis study demonstrate a vital connection between primary research studies and decision-making for policymakers in Iranian university libraries to increase quality services.
目的本文旨在评估伊朗大学图书馆的质量。设计/方法论/方法这是第一次系统综述和荟萃分析,基于PRISMA指南,从2003年到2017年1月在国家和国际数据库中使用标准波斯语和英语关键词进行搜索。数据检索、提取和质量评价由两名研究人员独立完成。任何意外的文件都由第三位专家研究人员进行了评估。在最终选择评估文件后,根据“流行病学观察研究报告的强度”检查表提取数据。考虑到研究的异质性,使用基于Cochrane检验和I2的随机效应大小将不同研究的结果组合在一起。结果基于对25项(6.42%)纳入研究进行的荟萃分析,估计了总样本量。根据LibQUAL的三个维度,当前信息控制、服务影响和图书馆作为一个地方的调查结果分别估计为5.37%[CI95%:5.02,5.73]、6.91%[CI95%1:5.56,6.26]和5.46%[CI95%2:5.2,5.73]。此外,平均服务充足率和优势差距分别等于0.07[CI95%:−0.22,0.36]和−2.06[CI95%:−2.89,−1.23]。LibQUAL的服务质量三个维度与服务优势差距与伊朗地理区域存在显著相关性(p<0.01),通过元回归检验发现,服务差距与LibQUAL模型的三个方面和出版年份之间存在显著相关性(p<0.01)。实际意义本研究结果表明,用户对伊朗大学图书馆提供的服务质量相对满意。提高图书馆服务质量可以提高大学的科学水平。原创性/价值本系统综述和荟萃分析研究的结果表明,初级研究与伊朗大学图书馆决策者提高服务质量的决策之间存在重要联系。
{"title":"A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model","authors":"A. Ramezani, Seyed Javad Ghazimirsaeed, F. Azadeh, M. Bandboni, M. YektaKooshali","doi":"10.1108/PMM-05-2017-0014","DOIUrl":"https://doi.org/10.1108/PMM-05-2017-0014","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to assess the quality of Iranian university libraries.\u0000\u0000\u0000Design/methodology/approach\u0000This first systematic review and meta-analysis were based on the PRISMA guidelines by searching in national and international databases from 2003 to January 2017 with standard Persian and English keywords. Data searching, extracting and quality appraising were completed by two researchers, independently. Any unexpected documents were assessed by a third expert researcher. Data were extracted in accordance with the “Strength of the Reporting of Observational Studies in Epidemiology” checklist after the final selection of appraised documents. Random effects size based on Cochrane test and I2 were used for combining the obtained results from different studies together by considering the heterogeneity of studies.\u0000\u0000\u0000Findings\u0000Based on the meta-analysis conducted in 25 (6.42 percent) included studies, the total sample size was estimated. According to three dimensions of LibQUAL, findings of current information control, affect of service and the library as a place were estimated as 5.37 [CI95%: 5.02, 5.73], 6.91 [CI95%: 5.56, 6.26], and 5.46 percent [CI95%: 5.2, 5.73], respectively. Also, mean of service adequacy and superiority gap are equal to 0.07 [CI95%: −0.22, 0.36] and −2.06 [CI95%: −2.89, −1.23], respectively. There was a significant correlation between three dimensions of service quality and service superiority gap of LibQUAL and geographical regions of Iran (p<0.01). Also, a significant correlation was found between the gaps of services and three aspects of LibQUAL model and published years through a meta-regression test (p<0.01).\u0000\u0000\u0000Practical implications\u0000The results obtained from the present study showed that users are relatively satisfied with the quality of services provided by Iranian university libraries. An improvement in the quality of library services can promote the scientific level of universities.\u0000\u0000\u0000Originality/value\u0000The results of the present systematic review and meta-analysis study demonstrate a vital connection between primary research studies and decision-making for policymakers in Iranian university libraries to increase quality services.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2018-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/PMM-05-2017-0014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49590568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
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Performance Measurement and Metrics
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