Pub Date : 2021-07-25eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1936658
Jia Guo, Jonathan F Bard, Douglas J Morrice, Carlos R Jaén, Ramin Poursani
It has been established that high no-show rates of publicly supported health systems in economically depressed areas are largely due to a lack of inexpensive, reliable transportation. The purpose of this paper is to determine the financial feasibility of offering transportation and investigate the net cost savings by reducing no-show rates. The approach starts with a data analysis on 636 patients at the Family Health Center (FHC) in San Antonio, Texas, followed by logistic regression to determine the impact of various transportation factors on cancellations/no-shows and late arrivals. We then investigate the costs savings that could be realised by reducing the no-show rate from 24.3% by up to 60%. Finally, we analyse the expenses that would be incurred should the FHC provide transportation. The full analysis indicates a cost reduction of more than $15,000 per month can be achieved when the no-show rate is reduced by 25% down to 18.2%.
{"title":"Offering transportation services to economically disadvantaged patients at a family health center: a case study.","authors":"Jia Guo, Jonathan F Bard, Douglas J Morrice, Carlos R Jaén, Ramin Poursani","doi":"10.1080/20476965.2021.1936658","DOIUrl":"https://doi.org/10.1080/20476965.2021.1936658","url":null,"abstract":"<p><p>It has been established that high no-show rates of publicly supported health systems in economically depressed areas are largely due to a lack of inexpensive, reliable transportation. The purpose of this paper is to determine the financial feasibility of offering transportation and investigate the net cost savings by reducing no-show rates. The approach starts with a data analysis on 636 patients at the Family Health Center (FHC) in San Antonio, Texas, followed by logistic regression to determine the impact of various transportation factors on cancellations/no-shows and late arrivals. We then investigate the costs savings that could be realised by reducing the no-show rate from 24.3% by up to 60%. Finally, we analyse the expenses that would be incurred should the FHC provide transportation. The full analysis indicates a cost reduction of more than $15,000 per month can be achieved when the no-show rate is reduced by 25% down to 18.2%.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 4","pages":"251-275"},"PeriodicalIF":1.8,"publicationDate":"2021-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1936658","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40451311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.1080/20476965.2021.1906763
Lucy G. Aragon, K. Schieman, Laila Cure
ABSTRACT The Institute of Medicine proposed six aims for healthcare quality improvement. Nevertheless, trauma care quality research still focuses on one aim at a time. This research investigates how to incorporate all aims into trauma care quality assessments using data from the Michigan Trauma Quality Improvement Program. Through a literature review, we identified quantifiable metrics for most aims, except for equity and patient-centeredness. We proposed two approaches to build composite scores accounting for equity via an adjustment procedure based on observed disparities. The single- and multi-aim approaches were compared through correlation, concordance of trauma centre categorisations, and hypothetical incentives. The differences in the approaches stemmed mainly from the weights allocated to the different aims. Results indicated the potential value of multi-aim quality assessment and provided insights about implementation challenges and opportunities. The methods are applicable to the preferred metrics; nevertheless, further research is needed in measuring patient-centeredness.
{"title":"Incorporating the six aims for quality in the analysis of trauma care","authors":"Lucy G. Aragon, K. Schieman, Laila Cure","doi":"10.1080/20476965.2021.1906763","DOIUrl":"https://doi.org/10.1080/20476965.2021.1906763","url":null,"abstract":"ABSTRACT The Institute of Medicine proposed six aims for healthcare quality improvement. Nevertheless, trauma care quality research still focuses on one aim at a time. This research investigates how to incorporate all aims into trauma care quality assessments using data from the Michigan Trauma Quality Improvement Program. Through a literature review, we identified quantifiable metrics for most aims, except for equity and patient-centeredness. We proposed two approaches to build composite scores accounting for equity via an adjustment procedure based on observed disparities. The single- and multi-aim approaches were compared through correlation, concordance of trauma centre categorisations, and hypothetical incentives. The differences in the approaches stemmed mainly from the weights allocated to the different aims. Results indicated the potential value of multi-aim quality assessment and provided insights about implementation challenges and opportunities. The methods are applicable to the preferred metrics; nevertheless, further research is needed in measuring patient-centeredness.","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 1","pages":"98 - 108"},"PeriodicalIF":1.8,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1906763","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46355140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The combination of electronic health records (EHRs), health information exchange (HIE), and telehealthholds a high potential for improving the coordination of care and saving lives. As well, the benefits of the three HIT on hospitals' depend on the patterns of capabilities that are available and used by clinicians. However, little is known about how the three HIT, actually empirically coexist and about the strategies underlying the use of HIE in hospital settings. Based on data from a European Union survey, we use a combination of hierarchical and non-hierarchical clustering and discriminant analysis to identify patterns of hospitals' HIT capabilities. Five statistically significantly separated configurations were derived from a data set of 1038 acute care hospitals. The actual empirical coexistence of the three HIT capabilities and associated HIE strategies revealed by this study can be counter-intuitive and shed light on misalignments that may impede the realisation of the potential benefits.
{"title":"Patterns of health information exchange strategies underlying health information technologies capabilities building.","authors":"Placide Poba-Nzaou, Sylvestre Uwizeyemungu, Mamadou Dakouo, Anicet Tchibozo, Bocar Mboup","doi":"10.1080/20476965.2021.1952113","DOIUrl":"https://doi.org/10.1080/20476965.2021.1952113","url":null,"abstract":"<p><p>The combination of electronic health records (EHRs), health information exchange (HIE), and telehealthholds a high potential for improving the coordination of care and saving lives. As well, the benefits of the three HIT on hospitals' depend on the patterns of capabilities that are available and used by clinicians. However, little is known about how the three HIT, actually empirically coexist and about the strategies underlying the use of HIE in hospital settings. Based on data from a European Union survey, we use a combination of hierarchical and non-hierarchical clustering and discriminant analysis to identify patterns of hospitals' HIT capabilities. Five statistically significantly separated configurations were derived from a data set of 1038 acute care hospitals. The actual empirical coexistence of the three HIT capabilities and associated HIE strategies revealed by this study can be counter-intuitive and shed light on misalignments that may impede the realisation of the potential benefits.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 3","pages":"211-231"},"PeriodicalIF":1.8,"publicationDate":"2021-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1952113","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33477123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-28eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1943010
Jacob Wing, Peter Vanberkel
Mixed registration type clinics accept both walk-in and scheduled patients. Such clinics provide patients with an additional option for how they access care while patient bookings help providers ensure a full workday. The model described in this paper determines how many patients to schedule (and when) in mixed registration type clinics. The methodology, simulation optimisation allows stochastic features found in such clinic to be modelled and provides optimisation techniques to identify solutions. A general simulation optimisation formulation for mixed registration type clinics is presented. Furthermore, the methodology is applied to a case study of a collaborative emergency centre in Nova Scotia, Canada. We demonstrate how the model can be used in clinics with multiple providers and multiple objectives. We compare the simulation optimisation generated schedule with existing schedules and show the advantages the collaborative emergency centre can expect when using schedules developed with the presented methods.
{"title":"Simulation optimisation for mixing scheduled and walk-in patients.","authors":"Jacob Wing, Peter Vanberkel","doi":"10.1080/20476965.2021.1943010","DOIUrl":"https://doi.org/10.1080/20476965.2021.1943010","url":null,"abstract":"<p><p>Mixed registration type clinics accept both walk-in and scheduled patients. Such clinics provide patients with an additional option for how they access care while patient bookings help providers ensure a full workday. The model described in this paper determines how many patients to schedule (and when) in mixed registration type clinics. The methodology, simulation optimisation allows stochastic features found in such clinic to be modelled and provides optimisation techniques to identify solutions. A general simulation optimisation formulation for mixed registration type clinics is presented. Furthermore, the methodology is applied to a case study of a collaborative emergency centre in Nova Scotia, Canada. We demonstrate how the model can be used in clinics with multiple providers and multiple objectives. We compare the simulation optimisation generated schedule with existing schedules and show the advantages the collaborative emergency centre can expect when using schedules developed with the presented methods.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 4","pages":"276-287"},"PeriodicalIF":1.8,"publicationDate":"2021-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1943010","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40451314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-24eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1924085
M Dashtban, Weizi Li
The hospital outpatient non-attendance imposes a substantial financial burden on hospitals and roots in multiple diverse reasons. This research aims to build an advanced predictive model for predicting non-attendance regarding the whole spectrum of probable contributing factors to non-attendance that could be collated from heterogeneous sources including electronic patients records and external non-hospital data. We proposed a new non-attendance prediction model based on deep neural networks and machine learning models. The proposed approach works upon sparse stacked denoising autoencoders (SDAEs) to learn the underlying manifold of data and thereby compacting information and providing a better representation that can be utilised afterwards by other learning models as well. The proposed approach is evaluated over real hospital data and compared with several well-known and scalable machine learning models. The evaluation results reveal the proposed approach with softmax layer and logistic regression outperforms other methods in practice.
{"title":"Predicting non-attendance in hospital outpatient appointments using deep learning approach.","authors":"M Dashtban, Weizi Li","doi":"10.1080/20476965.2021.1924085","DOIUrl":"https://doi.org/10.1080/20476965.2021.1924085","url":null,"abstract":"<p><p>The hospital outpatient non-attendance imposes a substantial financial burden on hospitals and roots in multiple diverse reasons. This research aims to build an advanced predictive model for predicting non-attendance regarding the whole spectrum of probable contributing factors to non-attendance that could be collated from heterogeneous sources including electronic patients records and external non-hospital data. We proposed a new non-attendance prediction model based on deep neural networks and machine learning models. The proposed approach works upon sparse stacked denoising autoencoders (SDAEs) to learn the underlying manifold of data and thereby compacting information and providing a better representation that can be utilised afterwards by other learning models as well. The proposed approach is evaluated over real hospital data and compared with several well-known and scalable machine learning models. The evaluation results reveal the proposed approach with softmax layer and logistic regression outperforms other methods in practice.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 3","pages":"189-210"},"PeriodicalIF":1.8,"publicationDate":"2021-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1924085","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33477127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-02DOI: 10.1080/20476965.2021.1906764
Geraint I. Palmer, P. Harper, Vincent A. Knight, Cathy Brooks
ABSTRACT Stay Well Plans are a new programme of care offered to frail and elderly people in Newport. In 2016 a roll out the programme to be offered in all five counties serviced by Aneurin Bevan University Health Board was planned. This paper presents the data analysis and modelling used to determine the programme's effects on the demand of the wider system, and the effects of a Gwent-wide roll out. We extrapolate information from data from a geographical subset of the model domain to a larger geographical area, adjusting for population sizes, deprivation, and distances to healthcare facilities. These parametrise a Markov model and Monte Carlo simulation to predict changes in demand due to different levels of roll out. We conclude that a programme roll out may result in a large reduction on demand at residential care, however at the expense of an increase in demand at community care services.
{"title":"Modelling changes in healthcare demand through geographic data extrapolation","authors":"Geraint I. Palmer, P. Harper, Vincent A. Knight, Cathy Brooks","doi":"10.1080/20476965.2021.1906764","DOIUrl":"https://doi.org/10.1080/20476965.2021.1906764","url":null,"abstract":"ABSTRACT Stay Well Plans are a new programme of care offered to frail and elderly people in Newport. In 2016 a roll out the programme to be offered in all five counties serviced by Aneurin Bevan University Health Board was planned. This paper presents the data analysis and modelling used to determine the programme's effects on the demand of the wider system, and the effects of a Gwent-wide roll out. We extrapolate information from data from a geographical subset of the model domain to a larger geographical area, adjusting for population sizes, deprivation, and distances to healthcare facilities. These parametrise a Markov model and Monte Carlo simulation to predict changes in demand due to different levels of roll out. We conclude that a programme roll out may result in a large reduction on demand at residential care, however at the expense of an increase in demand at community care services.","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 1","pages":"109 - 125"},"PeriodicalIF":1.8,"publicationDate":"2021-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1906764","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42965403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-23eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1908851
Safa Chabouh, Sondes Hammami, Eric Marcon, Hanen Bouchriha
This paper addresses the daily appointment scheduling (AS) of patients in a hospital-integrated facility where outpatients and inpatients are treated simultaneously and share critical resources. We propose a lean approach based on the pull-strategy "Constant Work in Process" (ConWIP) to develop robust and easy-to-implement AS rules. Our objective is to reduce patients' waiting time and maximise the use rate of resources while considering the global surgical process and stochastic service times. The AS rules based on ConWIP are evaluated using a Discrete-Event-Simulation model. Numerical experiments based on a real-life case study are carried out to assess the proposed appointment rules' performance and compare them to AS rules developed in the literature. The results highlight the robustness of our approach and demonstrate its usefulness in practice.
{"title":"A pull-strategy for the appointment scheduling of surgical patients in a hospital-integrated facility.","authors":"Safa Chabouh, Sondes Hammami, Eric Marcon, Hanen Bouchriha","doi":"10.1080/20476965.2021.1908851","DOIUrl":"https://doi.org/10.1080/20476965.2021.1908851","url":null,"abstract":"<p><p>This paper addresses the daily appointment scheduling (AS) of patients in a hospital-integrated facility where outpatients and inpatients are treated simultaneously and share critical resources. We propose a lean approach based on the pull-strategy \"Constant Work in Process\" (ConWIP) to develop robust and easy-to-implement AS rules. Our objective is to reduce patients' waiting time and maximise the use rate of resources while considering the global surgical process and stochastic service times. The AS rules based on ConWIP are evaluated using a Discrete-Event-Simulation model. Numerical experiments based on a real-life case study are carried out to assess the proposed appointment rules' performance and compare them to AS rules developed in the literature. The results highlight the robustness of our approach and demonstrate its usefulness in practice.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 3","pages":"172-188"},"PeriodicalIF":1.8,"publicationDate":"2021-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1908851","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33477124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-18eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1908176
Enoch Kung, Sarah E Seaton, Padmanabhan Ramnarayan, Christina Pagel
Since 1997, special paediatric intensive care retrieval teams (PICRTs) based in 11 locations across England and Wales have been used to transport sick children from district general hospitals to one of 24 paediatric intensive care units. We develop a location allocation optimisation framework to help inform decisions on the optimal number of locations for each PICRT, where those locations should be, which local hospital each location serves and how many teams should station each location. Our framework allows for stochastic journey times, differential weights for each journey leg and incorporates queuing theory by considering the time spent waiting for a PICRT to become available. We examine the average waiting time and the average time to bedside under different number of operational PICRT stations, different number of teams per station and different levels of demand. We show that consolidating the teams into fewer stations for higher availability leads to better performance.
{"title":"Using a genetic algorithm to solve a non-linear location allocation problem for specialised children's ambulances in England and Wales.","authors":"Enoch Kung, Sarah E Seaton, Padmanabhan Ramnarayan, Christina Pagel","doi":"10.1080/20476965.2021.1908176","DOIUrl":"https://doi.org/10.1080/20476965.2021.1908176","url":null,"abstract":"<p><p>Since 1997, special paediatric intensive care retrieval teams (PICRTs) based in 11 locations across England and Wales have been used to transport sick children from district general hospitals to one of 24 paediatric intensive care units. We develop a location allocation optimisation framework to help inform decisions on the optimal number of locations for each PICRT, where those locations should be, which local hospital each location serves and how many teams should station each location. Our framework allows for stochastic journey times, differential weights for each journey leg and incorporates queuing theory by considering the time spent waiting for a PICRT to become available. We examine the average waiting time and the average time to bedside under different number of operational PICRT stations, different number of teams per station and different levels of demand. We show that consolidating the teams into fewer stations for higher availability leads to better performance.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 3","pages":"161-171"},"PeriodicalIF":1.8,"publicationDate":"2021-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1908176","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33477125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-04eCollection Date: 2022-01-01DOI: 10.1080/20476965.2021.1906762
Benny Wai, Krisztina Vasarhelyi, Alexander R Rutherford, Chris Buchner, Reka Gustafson, Miranda Compton, Mark Hull, Jf Williams, Rolando Barrios
A team of health care stakeholders and researchers collaboratively developed a qualitative model and graphic representation of the continuum of HIV care in Vancouver to inform delivery of antiretroviral therapy and other HIV health services. The model describes the patient journey through the HIV care continuum, including states of infection, health services, and care decisions. We used a Unified Modelling Language (UML) activity diagram to capture patient and provider activities and to guide the construction of a UML state machine diagram. The state machine diagram captures model agent states in a formalism that facilitates the development of system dynamics or agent-based models. These quantitative models can be applied to optimizing the allocation of resources, and to evaluate potential strategies for improved patient care and system performance. The novel approach of combining UML diagrams we present provides a general method for modelling capacity ---management strategies within complex health systems.
{"title":"A qualitative model of the HIV care continuum in Vancouver, Canada.","authors":"Benny Wai, Krisztina Vasarhelyi, Alexander R Rutherford, Chris Buchner, Reka Gustafson, Miranda Compton, Mark Hull, Jf Williams, Rolando Barrios","doi":"10.1080/20476965.2021.1906762","DOIUrl":"10.1080/20476965.2021.1906762","url":null,"abstract":"<p><p>A team of health care stakeholders and researchers collaboratively developed a qualitative model and graphic representation of the continuum of HIV care in Vancouver to inform delivery of antiretroviral therapy and other HIV health services. The model describes the patient journey through the HIV care continuum, including states of infection, health services, and care decisions. We used a Unified Modelling Language (UML) <i>activity diagram</i> to capture patient and provider activities and to guide the construction of a UML <i>state machine diagram</i>. The state machine diagram captures model agent states in a formalism that facilitates the development of system dynamics or agent-based models. These quantitative models can be applied to optimizing the allocation of resources, and to evaluate potential strategies for improved patient care and system performance. The novel approach of combining UML diagrams we present provides a general method for modelling capacity ---management strategies within complex health systems.</p>","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 1","pages":"84-97"},"PeriodicalIF":1.2,"publicationDate":"2021-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9154767/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45634369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-14DOI: 10.1080/20476965.2021.1876533
James F. Cox
ABSTRACT Healthcare is in crisis with increasing patients’ needs, rising medical technology investment, increasing expenses, and patients’ inability to pay. To address this crisis, a new, simple, effective, and holistic management methodology is needed to rapidly and economically improve each link’s performance in the healthcare supply chain (HCSC). The HCSC involves several links starting with the sick patient, then the primary care provider practice (PCPP) then the specialists … to the well-patient. Most HC research does not address this ill-structured, messy-problem environment: the causalities within a link and across the HCSC; the multiple criteria imposed by different HCSC stakeholders. Better management of the PCPP, the gatekeeper to other links is the leverage point to providing more, cheaper, better and timely healthcare. Action research at a PCPP using Theory of Constraint resulted in increases in revenue and net ordinary income; decreases in patient no-show rates and waiting times; and better provider utilization.
{"title":"Using the theory of constraints to create a paradigm shift in organisation performance at a large primary care provider practice","authors":"James F. Cox","doi":"10.1080/20476965.2021.1876533","DOIUrl":"https://doi.org/10.1080/20476965.2021.1876533","url":null,"abstract":"ABSTRACT Healthcare is in crisis with increasing patients’ needs, rising medical technology investment, increasing expenses, and patients’ inability to pay. To address this crisis, a new, simple, effective, and holistic management methodology is needed to rapidly and economically improve each link’s performance in the healthcare supply chain (HCSC). The HCSC involves several links starting with the sick patient, then the primary care provider practice (PCPP) then the specialists … to the well-patient. Most HC research does not address this ill-structured, messy-problem environment: the causalities within a link and across the HCSC; the multiple criteria imposed by different HCSC stakeholders. Better management of the PCPP, the gatekeeper to other links is the leverage point to providing more, cheaper, better and timely healthcare. Action research at a PCPP using Theory of Constraint resulted in increases in revenue and net ordinary income; decreases in patient no-show rates and waiting times; and better provider utilization.","PeriodicalId":44699,"journal":{"name":"Health Systems","volume":"11 1","pages":"126 - 159"},"PeriodicalIF":1.8,"publicationDate":"2021-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/20476965.2021.1876533","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47368180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}