In recent years, the field of computer vision is promoted by the development of intelligent technology and computer technology, and has made breakthrough progress. Intelligent hardware technology and computer technology lay the foundation for the development of computer vision field. At the same time, the continuous improvement and development of artificial intelligence technology has also promoted the rapid development of educational video system, and the video tracking of educational video system has made breakthrough progress. By fully using intelligent hardware and computer technology, and combining with artificial intelligence technology, the video tracking and recognition technology of educational video system has been further developed, and new recognition algorithm has been adopted. The accuracy of tracking recognition is greatly improved, which can accurately identify the action of the characters. At the same time, through the use of new action recognition algorithm, not only improve the accuracy of educational video recognition, but also improve the speed of recognition, which can accurately capture the changes of people’s behavior in the classroom. The time consumed by the action recognition algorithm is very short, and the speed of the algorithm is very high. This new algorithm greatly improves the efficiency of the education recording and broadcasting system, and improves the accuracy and accuracy of the education recording and broadcasting system. This paper studies a set of intelligent image recognition system for students’ classroom behavior. It compiles and explains the intelligent system software systematically. The operation of this system is no single. It operates through the joint operation of many modules. It can realize online distributed homework, accurately and quickly identify students’ classroom behavior, and can also help students to identify their classroom behavior accurately and quickly. The classroom behavior of the accurate analysis of students’ incorrect classroom behavior to make timely reminders, greatly improve the efficiency of the classroom, improve the degree of concentration of students. In this paper, many classroom behaviors are simulated, and the performance of this software platform is predicted through many experiments.
{"title":"Remote classroom action recognition based on improved neural network and face recognition","authors":"L. Mao","doi":"10.3233/JIFS-189803","DOIUrl":"https://doi.org/10.3233/JIFS-189803","url":null,"abstract":"In recent years, the field of computer vision is promoted by the development of intelligent technology and computer technology, and has made breakthrough progress. Intelligent hardware technology and computer technology lay the foundation for the development of computer vision field. At the same time, the continuous improvement and development of artificial intelligence technology has also promoted the rapid development of educational video system, and the video tracking of educational video system has made breakthrough progress. By fully using intelligent hardware and computer technology, and combining with artificial intelligence technology, the video tracking and recognition technology of educational video system has been further developed, and new recognition algorithm has been adopted. The accuracy of tracking recognition is greatly improved, which can accurately identify the action of the characters. At the same time, through the use of new action recognition algorithm, not only improve the accuracy of educational video recognition, but also improve the speed of recognition, which can accurately capture the changes of people’s behavior in the classroom. The time consumed by the action recognition algorithm is very short, and the speed of the algorithm is very high. This new algorithm greatly improves the efficiency of the education recording and broadcasting system, and improves the accuracy and accuracy of the education recording and broadcasting system. This paper studies a set of intelligent image recognition system for students’ classroom behavior. It compiles and explains the intelligent system software systematically. The operation of this system is no single. It operates through the joint operation of many modules. It can realize online distributed homework, accurately and quickly identify students’ classroom behavior, and can also help students to identify their classroom behavior accurately and quickly. The classroom behavior of the accurate analysis of students’ incorrect classroom behavior to make timely reminders, greatly improve the efficiency of the classroom, improve the degree of concentration of students. In this paper, many classroom behaviors are simulated, and the performance of this software platform is predicted through many experiments.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"360 1","pages":"1-11"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76463126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
As the world’s largest free trade area among developing countries, the China-ASEAN Free Trade Area has gone through 15 years, and the China-ASEAN (Association of Southeast Asian Nations) Free Trade Area cooperation framework with tariff reduction as the core has diminished incentive effects on regional trade, the “21st Century Maritime Silk Road” strategy provide new opportunities for the upgrading and development of the China-ASEAN Free Trade Area. Based on the stochastic frontier gravity model, the random disturbance term was introduced to overcome the inevitable noise problem of macro statistical data, the trade efficiency of agricultural products between China and ASEAN were estimated in this study. The result shows that the potential for trade promotion between China and ASEAN countries is fully tapped. Based on this, it is proposed to strengthen infrastructure construction and smooth maritime trade channels with the help of the “One Road” platform. Strengthen communication and dialogue to weaken the impact of non-tariff barriers on trade, and use the Shanghai Free Trade Zone test plot to enhance the international competitiveness of Chinese agricultural product trade.
{"title":"Intelligent evaluation of trade efficiency of agricultural products between China and ASEAN: An stochastic frontier approach with noise reduction","authors":"Shuaiwen Wang","doi":"10.3233/JIFS-189928","DOIUrl":"https://doi.org/10.3233/JIFS-189928","url":null,"abstract":"As the world’s largest free trade area among developing countries, the China-ASEAN Free Trade Area has gone through 15 years, and the China-ASEAN (Association of Southeast Asian Nations) Free Trade Area cooperation framework with tariff reduction as the core has diminished incentive effects on regional trade, the “21st Century Maritime Silk Road” strategy provide new opportunities for the upgrading and development of the China-ASEAN Free Trade Area. Based on the stochastic frontier gravity model, the random disturbance term was introduced to overcome the inevitable noise problem of macro statistical data, the trade efficiency of agricultural products between China and ASEAN were estimated in this study. The result shows that the potential for trade promotion between China and ASEAN countries is fully tapped. Based on this, it is proposed to strengthen infrastructure construction and smooth maritime trade channels with the help of the “One Road” platform. Strengthen communication and dialogue to weaken the impact of non-tariff barriers on trade, and use the Shanghai Free Trade Zone test plot to enhance the international competitiveness of Chinese agricultural product trade.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"64 1","pages":"1-10"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86197081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Objective: The use of screws and cement is a well–known technique for repairing proximal tibial bone defects during primary total knee arthroplasty (TKA). The purpose of this study was to summarize our experience of using of screws and cement for R and C tibial bone defects in primary TKA.
{"title":"Evaluation of surgical technique of screws and bone cement in R and C tibial bone defects correction of primary Total Knee Arthroplasty","authors":"Shouye Hu, Chao Lu, Zhi Yang, Kan Peng","doi":"10.3233/JIFS-219023","DOIUrl":"https://doi.org/10.3233/JIFS-219023","url":null,"abstract":"Objective: The use of screws and cement is a well–known technique for repairing proximal tibial bone defects during primary total knee arthroplasty (TKA). The purpose of this study was to summarize our experience of using of screws and cement for R and C tibial bone defects in primary TKA.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"59 1","pages":"1-6"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84916299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, MOOC-based O2O Teaching System for college English cross - cultural knowledge is introduced to improve the 3P model of traditional English teaching through data analysis of the combined and optimized fitness function and social evolution operator. First, through analyzing and summarizing a large number of domestic and foreign literatures and research results, the construction scheme of MOOC-based O2O Teaching System for college English cross-cultural knowledge was established. Moreover, this paper studies the construction mode of MOOC-based O2O Teaching System for college English cross-cultural knowledge and finally establishes the teaching system, and concludes that colleges and universities should pay attention to the cultural difference in English learning, and emphasis on the cultivation of college student cross-cultural knowledge. The specific path is online education combined with offline education for common development, thereby enhancing college students’ English learning ability and practical ability. To sum up, in college English teaching, we should pay attention to the education of English cross-cultural knowledge, O2O mode for cross-cultural knowledge can be used to combine 3P teaching mode and online education mode in MOOC environment, promoting innovation and development of educational methods under the guidance of the constructivism, so as to improve students’ English proficiency.
{"title":"A study on the construction of O2O teaching system of college English cross-cultural knowledge based on MOOC artificial intelligence","authors":"Min Li, Hefa Lv","doi":"10.3233/JIFS-219138","DOIUrl":"https://doi.org/10.3233/JIFS-219138","url":null,"abstract":"In this paper, MOOC-based O2O Teaching System for college English cross - cultural knowledge is introduced to improve the 3P model of traditional English teaching through data analysis of the combined and optimized fitness function and social evolution operator. First, through analyzing and summarizing a large number of domestic and foreign literatures and research results, the construction scheme of MOOC-based O2O Teaching System for college English cross-cultural knowledge was established. Moreover, this paper studies the construction mode of MOOC-based O2O Teaching System for college English cross-cultural knowledge and finally establishes the teaching system, and concludes that colleges and universities should pay attention to the cultural difference in English learning, and emphasis on the cultivation of college student cross-cultural knowledge. The specific path is online education combined with offline education for common development, thereby enhancing college students’ English learning ability and practical ability. To sum up, in college English teaching, we should pay attention to the education of English cross-cultural knowledge, O2O mode for cross-cultural knowledge can be used to combine 3P teaching mode and online education mode in MOOC environment, promoting innovation and development of educational methods under the guidance of the constructivism, so as to improve students’ English proficiency.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"14 1","pages":"1-6"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85202461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the whole educational system of our country, ideological and political education is an important component, and contains very rich content. With the development of the times, a variety of new information technology methods have been actively applied to the ideological and political practical teaching. At present, the group of college students is growing up with the rapid development of Internet. The “95 after generation” network “indigenous people” has undergone great changes in the evaluation body of Ideological and political education. Evaluation of Ideological and political education of the traditional value orientation gradually deconstructed, a new multi value orientation to penetrate into the body of all aspects of the behavior, must be established in accordance with the characteristics of the times subject evaluation system, the evaluation of “down to earth” and easy to be operated, rather than a mere formality. Based on the actual situation, this paper analyzes the close relationship between data mining technology and the evaluation of College Students’ Ideological and political education, and then focuses on the related problems of College Students’ Ideological and political evaluation model based on data
{"title":"Research on the model of college students’ ideological and political evaluation based on data mining","authors":"Linting","doi":"10.3233/JIFS-219118","DOIUrl":"https://doi.org/10.3233/JIFS-219118","url":null,"abstract":"In the whole educational system of our country, ideological and political education is an important component, and contains very rich content. With the development of the times, a variety of new information technology methods have been actively applied to the ideological and political practical teaching. At present, the group of college students is growing up with the rapid development of Internet. The “95 after generation” network “indigenous people” has undergone great changes in the evaluation body of Ideological and political education. Evaluation of Ideological and political education of the traditional value orientation gradually deconstructed, a new multi value orientation to penetrate into the body of all aspects of the behavior, must be established in accordance with the characteristics of the times subject evaluation system, the evaluation of “down to earth” and easy to be operated, rather than a mere formality. Based on the actual situation, this paper analyzes the close relationship between data mining technology and the evaluation of College Students’ Ideological and political education, and then focuses on the related problems of College Students’ Ideological and political evaluation model based on data","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"13 4 1","pages":"1-4"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83449875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the current epidemic situation, appropriate learning resources are the prerequisite and basis for effective online education. Current online education, teacher teaching, and student learning lack a sense of immersion and participation. The reason is that the technology of online education is lagging. The thesis introduces augmented reality technology to enhance the immersion and interactivity of online education; introduces the technology based on Hadhoop to store image resources and improve the speed of reading image resources; the use of random forest algorithm for image recognition digital information Mining to recommend the most suitable online resources. Image processing technology can develop appropriate interactions and functions according to different scenarios to enhance the immersion and participation of online teaching, comprehensively improve the quality of teaching and learning, and provide technical support for the improvement of online learning.
{"title":"Application of digital image processing technology in online education under COVID-19 epidemic","authors":"Baoxian Jia, Wunong Zhang","doi":"10.3233/JIFS-219045","DOIUrl":"https://doi.org/10.3233/JIFS-219045","url":null,"abstract":"In the current epidemic situation, appropriate learning resources are the prerequisite and basis for effective online education. Current online education, teacher teaching, and student learning lack a sense of immersion and participation. The reason is that the technology of online education is lagging. The thesis introduces augmented reality technology to enhance the immersion and interactivity of online education; introduces the technology based on Hadhoop to store image resources and improve the speed of reading image resources; the use of random forest algorithm for image recognition digital information Mining to recommend the most suitable online resources. Image processing technology can develop appropriate interactions and functions according to different scenarios to enhance the immersion and participation of online teaching, comprehensively improve the quality of teaching and learning, and provide technical support for the improvement of online learning.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"79 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75391148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The construction industry is an indispensable and important support in the national economic industry. The characteristics of the construction industry, such as long production cycle, large number of participants and various types, determine that the development of the construction industry is undoubtedly very difficult. In order to realize the rapid development of the construction industry, transformation is the inevitable development direction of the construction industry in the future, which requires the help of science and technology. With the development of science and technology, information technology and big data have been applied to all walks of life, and these are also important means to support the transformation of the construction industry. In order to achieve green development, reducing energy consumption is an inevitable measure. Energy consumption analysis and reduction can be realized by establishing energy consumption monitoring platform based on big data. The application of BIM system is an information-based energy consumption analysis method. This technology can realize the analysis and prediction of energy consumption, so as to determine the appropriate way to save energy, and even estimate the corresponding cost. It is of great significance to establish a suitable energy-saving scheme.
{"title":"Energy consumption simulation of green building based on BIM system and improved neural network","authors":"Chenguang Liu","doi":"10.3233/JIFS-189802","DOIUrl":"https://doi.org/10.3233/JIFS-189802","url":null,"abstract":"The construction industry is an indispensable and important support in the national economic industry. The characteristics of the construction industry, such as long production cycle, large number of participants and various types, determine that the development of the construction industry is undoubtedly very difficult. In order to realize the rapid development of the construction industry, transformation is the inevitable development direction of the construction industry in the future, which requires the help of science and technology. With the development of science and technology, information technology and big data have been applied to all walks of life, and these are also important means to support the transformation of the construction industry. In order to achieve green development, reducing energy consumption is an inevitable measure. Energy consumption analysis and reduction can be realized by establishing energy consumption monitoring platform based on big data. The application of BIM system is an information-based energy consumption analysis method. This technology can realize the analysis and prediction of energy consumption, so as to determine the appropriate way to save energy, and even estimate the corresponding cost. It is of great significance to establish a suitable energy-saving scheme.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"2006 1","pages":"1-12"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82439457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the decision-making system of sports assistant teaching and training, the performance of such system is not robust to different situations with a low accuracy. To solve the problems in the decision-making system, we proposed a decision-making method combining association rules and support vector machine (SVM) in this paper. First of all, we give a computer-aided decision support system for sports assistant learning and teaching training, which is fully elaborated from three aspects: virtual reality (VR) technology, VR based sports assistant learning and teaching and situational cognition, and VR based sports assistant learning and teaching mode. After that, the paper gives the feature extraction of sports auxiliary teaching training through association rules and the decision-making of the extracted association rules by SVM. We have done two different experiments for both association rules mining and SVM on both experiment group and control group of databases. Experimental results have shown that the training characteristics of sports auxiliary teaching very well. In the decision support of association rules, compared with the existing BP neural network, linear discriminant analysis and naive Bayes and other methods, the SVM method has better effect of action recognition in decision support system of sports assistant teaching and training. The robustness is the best for the application of SVM. We provide a new perspective for the decision support of sports auxiliary teaching training by using association rules and SVM. Through the method of this paper, we can obtain better decision-making effect and more robust process of sports auxiliary teaching and training.
{"title":"Research on decision support system of sports assistant teaching and training based on association rules and support vector machine","authors":"Tong-Zhigang","doi":"10.3233/JIFS-219035","DOIUrl":"https://doi.org/10.3233/JIFS-219035","url":null,"abstract":"In the decision-making system of sports assistant teaching and training, the performance of such system is not robust to different situations with a low accuracy. To solve the problems in the decision-making system, we proposed a decision-making method combining association rules and support vector machine (SVM) in this paper. First of all, we give a computer-aided decision support system for sports assistant learning and teaching training, which is fully elaborated from three aspects: virtual reality (VR) technology, VR based sports assistant learning and teaching and situational cognition, and VR based sports assistant learning and teaching mode. After that, the paper gives the feature extraction of sports auxiliary teaching training through association rules and the decision-making of the extracted association rules by SVM. We have done two different experiments for both association rules mining and SVM on both experiment group and control group of databases. Experimental results have shown that the training characteristics of sports auxiliary teaching very well. In the decision support of association rules, compared with the existing BP neural network, linear discriminant analysis and naive Bayes and other methods, the SVM method has better effect of action recognition in decision support system of sports assistant teaching and training. The robustness is the best for the application of SVM. We provide a new perspective for the decision support of sports auxiliary teaching training by using association rules and SVM. Through the method of this paper, we can obtain better decision-making effect and more robust process of sports auxiliary teaching and training.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"52 1","pages":"1-12"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81989766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
It is of great significance to simulate dangerous traffic environment with vehicle driving simulator for reducing and preventing road traffic accidents. Firstly, a typical dynamic traffic scene was obtained and designed by using genetic algorithm, then a chaotic algorithm based on computer virtual reality scene was proposed. Finally, a dynamic scene in urban road scene was taken as an example, of which the simulation was designed and implemented by using virtual reality technology. The results show that the virtual operating environment of driver micro-traffic simulation can be effectively constructed with the combination of virtual reality technology and dynamic traffic scene.
{"title":"Design and implementation of typical dynamic traffic scenes based on virtual reality technology","authors":"Zhan-jun Si, Xinhui Xie, Donghan Zhang","doi":"10.3233/JIFS-189914","DOIUrl":"https://doi.org/10.3233/JIFS-189914","url":null,"abstract":"It is of great significance to simulate dangerous traffic environment with vehicle driving simulator for reducing and preventing road traffic accidents. Firstly, a typical dynamic traffic scene was obtained and designed by using genetic algorithm, then a chaotic algorithm based on computer virtual reality scene was proposed. Finally, a dynamic scene in urban road scene was taken as an example, of which the simulation was designed and implemented by using virtual reality technology. The results show that the virtual operating environment of driver micro-traffic simulation can be effectively constructed with the combination of virtual reality technology and dynamic traffic scene.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"46 1","pages":"1-7"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78170023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cheng Guoyi, Jiansheng Zhang, Zhang Shangmin, B. Yan
With the fierce competition under the background of knowledge-based economy, tourism enterprises are increasingly aware that they must turn their focus from traditional products to customers for the sake of survival and development. Integrating the customer relationship management and knowledge management, the customer knowledge management (CKM) has aroused higher attention from the tourism enterprises. As for how to determine the factors influencing the Customer knowledge management competence (CKMC) of tourism enterprises and their weights, an index system was established for evaluating CKMC of tourism enterprises based on the balanced score card (BSC) and knowledge management process, the weight design and consistency check of the indexes were implemented using the analytic hierarchy process (AHP), and the overall evaluation value and concrete index scores at all levels were obtained via the fuzzy comprehensive evaluation model. In the end, the scientificity and operability of the evaluation model were verified through an empirical analysis of China Youth Travel Service (CYTS). The results show that: (1) The business process, customer communication, system support, and market performance are important level I indexes used to measure the CKMC; (2) The key Level II factors influencing the CKMC of enterprises include customer knowledge sharing mechanism, timeliness of customer communication, degree of importance attached by senior leadership, and customer acquisition rate; (3) The evaluation model based on AHP and fuzzy evaluation method can objectively describe the overall up-to-standard degree of enterprises’ CKMC, and clearly identify the strengths and weaknesses. This research shows that the combination of AHP and fuzzy evaluation-based method is capable of more scientific and complete evaluation of CKMC, compensates for the deficiencies of single evaluation model, and provides a new method for the effective improvement of enterprises’ CKMC.
{"title":"Customer knowledge management competence evaluation of tourism enterprises based on ahp-fuzzy comprehensive evaluation method","authors":"Cheng Guoyi, Jiansheng Zhang, Zhang Shangmin, B. Yan","doi":"10.3233/JIFS-189902","DOIUrl":"https://doi.org/10.3233/JIFS-189902","url":null,"abstract":"With the fierce competition under the background of knowledge-based economy, tourism enterprises are increasingly aware that they must turn their focus from traditional products to customers for the sake of survival and development. Integrating the customer relationship management and knowledge management, the customer knowledge management (CKM) has aroused higher attention from the tourism enterprises. As for how to determine the factors influencing the Customer knowledge management competence (CKMC) of tourism enterprises and their weights, an index system was established for evaluating CKMC of tourism enterprises based on the balanced score card (BSC) and knowledge management process, the weight design and consistency check of the indexes were implemented using the analytic hierarchy process (AHP), and the overall evaluation value and concrete index scores at all levels were obtained via the fuzzy comprehensive evaluation model. In the end, the scientificity and operability of the evaluation model were verified through an empirical analysis of China Youth Travel Service (CYTS). The results show that: (1) The business process, customer communication, system support, and market performance are important level I indexes used to measure the CKMC; (2) The key Level II factors influencing the CKMC of enterprises include customer knowledge sharing mechanism, timeliness of customer communication, degree of importance attached by senior leadership, and customer acquisition rate; (3) The evaluation model based on AHP and fuzzy evaluation method can objectively describe the overall up-to-standard degree of enterprises’ CKMC, and clearly identify the strengths and weaknesses. This research shows that the combination of AHP and fuzzy evaluation-based method is capable of more scientific and complete evaluation of CKMC, compensates for the deficiencies of single evaluation model, and provides a new method for the effective improvement of enterprises’ CKMC.","PeriodicalId":44705,"journal":{"name":"International Journal of Fuzzy Logic and Intelligent Systems","volume":"60 1","pages":"1-13"},"PeriodicalIF":1.3,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75815131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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