This article summarizes the model of the performance measurement and management systems in Industry 4.0. in the Visegrad Group (V4) countries. The main goal of the research is to suggest a Performance model and management system model (PMMS). Methods of research were focused on using the questionnaires method with the Dillman method and five research questions (RQ1-RQ5). The object of research comprised of 60 industrial V4 companies with the direction of law form, count of the employee, revenues, and type of industry. The return of the questionnaire was 49 respondents of 60 respondents - companies. 42 companies monitor financial performance and 40 companies’ employee performance. Information sources for measuring performance are information systems that are use 39 companies and 39 companies use financial statements. 19 companies use less than 10 KPIs, and 28 companies monitor KPIs throughout the year. The new model of performance measurement and management system in Industry 4.0 is a competitive advantage in the global market and in the hyper-competitiveness environment.
{"title":"Model of Performance Measurement and Management System in “The Visegrad Group”","authors":"K. Teplická, S. Hurná","doi":"10.18421/tem123-43","DOIUrl":"https://doi.org/10.18421/tem123-43","url":null,"abstract":"This article summarizes the model of the performance measurement and management systems in Industry 4.0. in the Visegrad Group (V4) countries. The main goal of the research is to suggest a Performance model and management system model (PMMS). Methods of research were focused on using the questionnaires method with the Dillman method and five research questions (RQ1-RQ5). The object of research comprised of 60 industrial V4 companies with the direction of law form, count of the employee, revenues, and type of industry. The return of the questionnaire was 49 respondents of 60 respondents - companies. 42 companies monitor financial performance and 40 companies’ employee performance. Information sources for measuring performance are information systems that are use 39 companies and 39 companies use financial statements. 19 companies use less than 10 KPIs, and 28 companies monitor KPIs throughout the year. The new model of performance measurement and management system in Industry 4.0 is a competitive advantage in the global market and in the hyper-competitiveness environment.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46296990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marko Selaković, Nikolina Ljepava, Anna Tarabasz, Ilija Stojanović
Small and medium enterprises (SMEs) are carriers of the economic development on local, regional, and national level. With high levels of flexibility, agility and adaptability, small and medium enterprises have the ability to transform and embrace new emerging technologies and opportunities. In the Industry 4.0 world, characterized by the intensive development and integration of digital solutions into all levels of operations, SMEs are among early adopters of such solutions. The purpose of the paper is to examine how small and medium enterprises in the Middle East are increasing their competitiveness, using innovative digital and e-business solutions as key transformative tools. Within the research, a systematic review of support ecosystem for development of the sector in the Middle East has been performed. Based on the systematic review and literature findings, the 5I framework, consisting of internationalization, innovation, integration, implementation, and intensifying, has been suggested as the model for transformative development of small and medium enterprises. In the future research, it is possible to examine how fast-growing economies that create supportive environment for the development of small and medium enterprises, simultaneously recognizing digital and e-business solutions as important pillar of increasing competitiveness and innovativeness, might benefit from successful implementation of 5I framework for successful global transformation.
{"title":"E-Business as Catalyst for Global Transformation of SMEs: A Middle East Perspective","authors":"Marko Selaković, Nikolina Ljepava, Anna Tarabasz, Ilija Stojanović","doi":"10.18421/tem123-67","DOIUrl":"https://doi.org/10.18421/tem123-67","url":null,"abstract":"Small and medium enterprises (SMEs) are carriers of the economic development on local, regional, and national level. With high levels of flexibility, agility and adaptability, small and medium enterprises have the ability to transform and embrace new emerging technologies and opportunities. In the Industry 4.0 world, characterized by the intensive development and integration of digital solutions into all levels of operations, SMEs are among early adopters of such solutions. The purpose of the paper is to examine how small and medium enterprises in the Middle East are increasing their competitiveness, using innovative digital and e-business solutions as key transformative tools. Within the research, a systematic review of support ecosystem for development of the sector in the Middle East has been performed. Based on the systematic review and literature findings, the 5I framework, consisting of internationalization, innovation, integration, implementation, and intensifying, has been suggested as the model for transformative development of small and medium enterprises. In the future research, it is possible to examine how fast-growing economies that create supportive environment for the development of small and medium enterprises, simultaneously recognizing digital and e-business solutions as important pillar of increasing competitiveness and innovativeness, might benefit from successful implementation of 5I framework for successful global transformation.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46536902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. O. Cardoso-Espinosa, Jésica A. Cortés-Ruiz, Ma. Elena Zepeda-Hurtado
The objective of the research is to assess the effectiveness of flipped learning in the development of mathematical competencies of postgraduate students to determine the level of satisfaction achieved during academic training in hybrid modality. The methodological approach was a quantitative a descriptive scope. The questionnaire was the instrument used with a cross-sectional design. The sample was 32 postgraduate students. The results are that hybrid flipped learning promotes the usefulness of the contents; integrates through discussions, practical cases or problems what has been learned for work performance. The mathematical competencies with the highest level of development are the use of mathematical terminology; use digital tools for the presentation of the strategy. The relevance of the research is to contribute about the effectiveness and use of flipped learning with the support of digital tools to promote quality mathematical training.
{"title":"Satisfaction of Postgraduate Students With Hybrid Flipped Learning to Develop Their Mathematical Competencies","authors":"E. O. Cardoso-Espinosa, Jésica A. Cortés-Ruiz, Ma. Elena Zepeda-Hurtado","doi":"10.18421/tem123-64","DOIUrl":"https://doi.org/10.18421/tem123-64","url":null,"abstract":"The objective of the research is to assess the effectiveness of flipped learning in the development of mathematical competencies of postgraduate students to determine the level of satisfaction achieved during academic training in hybrid modality. The methodological approach was a quantitative a descriptive scope. The questionnaire was the instrument used with a cross-sectional design. The sample was 32 postgraduate students. The results are that hybrid flipped learning promotes the usefulness of the contents; integrates through discussions, practical cases or problems what has been learned for work performance. The mathematical competencies with the highest level of development are the use of mathematical terminology; use digital tools for the presentation of the strategy. The relevance of the research is to contribute about the effectiveness and use of flipped learning with the support of digital tools to promote quality mathematical training.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45069988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aimed to 1) define sources of meaning in technopreneurs’ commercialization research process, 2) establish the common features of technopreneurs’ commercialization research process, and 3) construct a grounded theory of technopreneurs’ sources of meaning and commercialization research process. The study employed a qualitative ground theory approach to explain the phenomena and develop theoretical conclusions. Data was gathered through in-depth interviews with 15 technopreneurs using theoretical sampling. The interviews used open-ended questions, and the resulting data were analysed via analytic induction to define concepts and construct the grounded theory. The results indicated that technopreneurs elicited sources of meaning through the commercialization research process, which were categorized into three features of idea development with passion, integrated business model development, and innovative and technological business networking. The commercialization research process includes eight stages: 1) business opportunity assessment, 2) technopreneurial mindset and passion development, 3) technology assessment and exploitation, 4) co-research and application to new product development, 5) technopreneurship incubation and business networking, 6) business planning for innovation commercialization, 7) continuous product improvement, and 8) sustainable technopreneurship and development. Finally, this research constructed theoretical conclusions, discussing and suggesting approaches for improving technopreneurs’ commercialization research process and future research directions.
{"title":"Defining Technopreneurs’ Commercialization Research Process in the Emerging Thai Economy: Research for Constructing Grounded Theory","authors":"T. Phuthong","doi":"10.18421/tem122-60","DOIUrl":"https://doi.org/10.18421/tem122-60","url":null,"abstract":"This research aimed to 1) define sources of meaning in technopreneurs’ commercialization research process, 2) establish the common features of technopreneurs’ commercialization research process, and 3) construct a grounded theory of technopreneurs’ sources of meaning and commercialization research process. The study employed a qualitative ground theory approach to explain the phenomena and develop theoretical conclusions. Data was gathered through in-depth interviews with 15 technopreneurs using theoretical sampling. The interviews used open-ended questions, and the resulting data were analysed via analytic induction to define concepts and construct the grounded theory. The results indicated that technopreneurs elicited sources of meaning through the commercialization research process, which were categorized into three features of idea development with passion, integrated business model development, and innovative and technological business networking. The commercialization research process includes eight stages: 1) business opportunity assessment, 2) technopreneurial mindset and passion development, 3) technology assessment and exploitation, 4) co-research and application to new product development, 5) technopreneurship incubation and business networking, 6) business planning for innovation commercialization, 7) continuous product improvement, and 8) sustainable technopreneurship and development. Finally, this research constructed theoretical conclusions, discussing and suggesting approaches for improving technopreneurs’ commercialization research process and future research directions.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44331656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article outlines the motivational profiles of two types of management stakeholders in a Bulgarian university cluster striving for more Scopus and Web of Science publications. This article draws on stakeholder and self-determination theories. It uses tools of online survey (among 99 managers at 5 state Bulgarian universities), Kendall’s rank correlation coefficient, expert evaluations, induction/deduction and comparison. Three typical motivational profiles are obtained in this study: 1 for the department head stakeholder, titled “department-dedicated manager profile”, and 2 for the top management stakeholder, titled “job-satisfaction seeking manager profile” and “university-dedicated manager profile”.
本文概述了保加利亚大学集群中两种类型的管理利益相关者的动机概况，以争取更多的Scopus和Web of Science出版物。本文借鉴了利益相关者和自决理论。它使用在线调查工具(在保加利亚5所州立大学的99名管理人员中)，肯德尔等级相关系数，专家评估，归纳/演绎和比较。本研究获得了三种典型的动机特征:一种是部门负责人利益相关者的动机特征，称为“部门专一型管理者”;另一种是高层管理利益相关者的动机特征，称为“追求工作满意度的管理者”和“大学专一型管理者”。
{"title":"Striving for High-Quality Publications: Motivational Profiles of Management Within a Bulgarian University Cluster","authors":"Maya Rumenova Lambovska, D. Todorova","doi":"10.18421/tem122-56","DOIUrl":"https://doi.org/10.18421/tem122-56","url":null,"abstract":"This article outlines the motivational profiles of two types of management stakeholders in a Bulgarian university cluster striving for more Scopus and Web of Science publications. This article draws on stakeholder and self-determination theories. It uses tools of online survey (among 99 managers at 5 state Bulgarian universities), Kendall’s rank correlation coefficient, expert evaluations, induction/deduction and comparison. Three typical motivational profiles are obtained in this study: 1 for the department head stakeholder, titled “department-dedicated manager profile”, and 2 for the top management stakeholder, titled “job-satisfaction seeking manager profile” and “university-dedicated manager profile”.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":" ","pages":""},"PeriodicalIF":0.7,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44950938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rusbita Reynaga-Chávez, José-Manuel Burga-Falla, Yersi-Luis Huamán-Romaní, Iris-Liliana Vásquez-Alburqueque, Manuel Enrique Chenet Zuta, Linda-Katherine Carrillo-De la Cruz
Starting or ending an academic semester leads to the concern of teachers because a teaching-learning methodology has to be applied, often forcing them to inquire or consult methodological advances to improve the quality of education, especially the evaluation part. Therefore, our research objective is to analyze the perspectives of formative assessment with university students, so we used the methodology of quantitative and descriptive-correlational, non-experimental approach through an online survey with a validated measurement instrument, as the sample consisted of 3944 university students. The results are significant and validated by different statistics such as Cronbach's Alpha (0.951) in the Peruvian context, the formative evaluation methodology is accepted by university students in a positive way. Concluding that there are still teachers who do not adequately apply formative evaluation and that students are still shy to communicate with their teachers in order to request a feedback.
{"title":"The Perspective’s Analysis of Formative Assessment with University Students","authors":"Rusbita Reynaga-Chávez, José-Manuel Burga-Falla, Yersi-Luis Huamán-Romaní, Iris-Liliana Vásquez-Alburqueque, Manuel Enrique Chenet Zuta, Linda-Katherine Carrillo-De la Cruz","doi":"10.18421/tem122-33","DOIUrl":"https://doi.org/10.18421/tem122-33","url":null,"abstract":"Starting or ending an academic semester leads to the concern of teachers because a teaching-learning methodology has to be applied, often forcing them to inquire or consult methodological advances to improve the quality of education, especially the evaluation part. Therefore, our research objective is to analyze the perspectives of formative assessment with university students, so we used the methodology of quantitative and descriptive-correlational, non-experimental approach through an online survey with a validated measurement instrument, as the sample consisted of 3944 university students. The results are significant and validated by different statistics such as Cronbach's Alpha (0.951) in the Peruvian context, the formative evaluation methodology is accepted by university students in a positive way. Concluding that there are still teachers who do not adequately apply formative evaluation and that students are still shy to communicate with their teachers in order to request a feedback.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135741149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Muhammad Arifin, Widowati Widowati, Farikhin Farikhin, Gudnanto Gudnanto
Predicting academic performance provides an effective way for students and faculties to monitor their academic progress. The identification of the most significant features was a key outcome of this research, and the college/university databases from online learning platforms are the main academic data sets used to ascertain performance. However, previous research emphasized the addition of other significant features in the prediction of academic performance. Universities’ organizational features include non-academic essential data used in determining student success, but no research has utilized this data to predict student academic performance. Generally, to evaluate binary classification, the relationship between the predicted classifications and the true classifications is analyzed, this approach can lead to the loss of important information from the data. Furthermore, to avoid such loss, this research proposes a regression model by comparing six regression algorithms, and combining academic and non-academic features for prediction student academic performance. Among the various models examined, the gradient-boosted trees regression model demonstrated the lowest error rate. The proposed features have been observed to have a significant impact on academic performance, making them suitable for use in predictions.
{"title":"A Regression Model and a Combination of Academic and Non-Academic Features to Predict Student Academic Performance","authors":"Muhammad Arifin, Widowati Widowati, Farikhin Farikhin, Gudnanto Gudnanto","doi":"10.18421/tem122-31","DOIUrl":"https://doi.org/10.18421/tem122-31","url":null,"abstract":"Predicting academic performance provides an effective way for students and faculties to monitor their academic progress. The identification of the most significant features was a key outcome of this research, and the college/university databases from online learning platforms are the main academic data sets used to ascertain performance. However, previous research emphasized the addition of other significant features in the prediction of academic performance. Universities’ organizational features include non-academic essential data used in determining student success, but no research has utilized this data to predict student academic performance. Generally, to evaluate binary classification, the relationship between the predicted classifications and the true classifications is analyzed, this approach can lead to the loss of important information from the data. Furthermore, to avoid such loss, this research proposes a regression model by comparing six regression algorithms, and combining academic and non-academic features for prediction student academic performance. Among the various models examined, the gradient-boosted trees regression model demonstrated the lowest error rate. The proposed features have been observed to have a significant impact on academic performance, making them suitable for use in predictions.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135791997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The weaknesses of Conventional Compression Testing Machines (CCTM) for student practicum are the high costs of procurement, maintenance, electricity, concrete materials, and human/equipment error factors. This research proposed of Virtual Compression Testing Machine (VCTM) based on Multilayer Perceptron that uses 2 hidden layers, 60 neurons with bagging, and other parameters of a Deep Neural Network with RMSE value of 4.738. The application of VCTM has been successfully carried out and there was no significant difference with CCTM. VCTM can be used for various types of concrete with high testing intensity. Lecturers and researchers can use VCTM to conduct research.
{"title":"Design and Evaluation of Virtual Compression Testing Machine Based on Multilayer Perceptron for Vocational-Education Virtual Laboratory","authors":"Stefanus Santosa, Suharto Suharto, Yonathan Purbo Santosa, Farrikh Alzami Alzami, De Rosal Ignatius Moses Setiadi","doi":"10.18421/tem122-14","DOIUrl":"https://doi.org/10.18421/tem122-14","url":null,"abstract":"The weaknesses of Conventional Compression Testing Machines (CCTM) for student practicum are the high costs of procurement, maintenance, electricity, concrete materials, and human/equipment error factors. This research proposed of Virtual Compression Testing Machine (VCTM) based on Multilayer Perceptron that uses 2 hidden layers, 60 neurons with bagging, and other parameters of a Deep Neural Network with RMSE value of 4.738. The application of VCTM has been successfully carried out and there was no significant difference with CCTM. VCTM can be used for various types of concrete with high testing intensity. Lecturers and researchers can use VCTM to conduct research.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135831779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Valentyna Voronkova, Vitalina Nikitenko, Roman Oleksenko, Regina Andriukaitiene, Julia Kharchenko, Eduard Kliuienko
The development of a new generation of information technologies and engineering equipment directly affects the path of scientific research and innovation. As a result of these processes, new trends are developing, such as information technology, AI, digital education and medicine, etc. The 4th Industrial Revolution is the result of digital transformation. These processes are the basis for the evolution from the 4th to the 5th industrial revolution. The article analyses the fifth generation of 5G mobile telecommunication systems, which is a new wireless communication standard that will bring significant improvements in the data transfer speed of connecting many devices simultaneously.
{"title":"Digital Technology Evolution of the Industrial Revolution From 4G to 5G in the Context of the Challenges of Digital Globalization","authors":"Valentyna Voronkova, Vitalina Nikitenko, Roman Oleksenko, Regina Andriukaitiene, Julia Kharchenko, Eduard Kliuienko","doi":"10.18421/tem122-17","DOIUrl":"https://doi.org/10.18421/tem122-17","url":null,"abstract":"The development of a new generation of information technologies and engineering equipment directly affects the path of scientific research and innovation. As a result of these processes, new trends are developing, such as information technology, AI, digital education and medicine, etc. The 4th Industrial Revolution is the result of digital transformation. These processes are the basis for the evolution from the 4th to the 5th industrial revolution. The article analyses the fifth generation of 5G mobile telecommunication systems, which is a new wireless communication standard that will bring significant improvements in the data transfer speed of connecting many devices simultaneously.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135831898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Kano Model is a well-researched approach to rating the attributes of products and services. However, much of the research available consists of research conducted to identify attributes for products and services and evaluations of the Kano Model with other approaches. This paper seeks to study the analysis of Kano Model results. This paper uses a case study of the analysis of Kano Model survey results from a survey conducted only to gather data for the analysis. The data was analysed using a spreadsheet with formulas to perform the necessary calculations. Attributes were rated using Kano Model criteria. Several results were tied and an attribute was rated as indifferent, even though many respondents viewed the attribute as must-be or attractive, indicating a need to refine Kano Model evaluation criteria.
{"title":"Illuminating the Kano Model with a Case Study","authors":"Matthew Barsalou","doi":"10.18421/tem122-04","DOIUrl":"https://doi.org/10.18421/tem122-04","url":null,"abstract":"The Kano Model is a well-researched approach to rating the attributes of products and services. However, much of the research available consists of research conducted to identify attributes for products and services and evaluations of the Kano Model with other approaches. This paper seeks to study the analysis of Kano Model results. This paper uses a case study of the analysis of Kano Model survey results from a survey conducted only to gather data for the analysis. The data was analysed using a spreadsheet with formulas to perform the necessary calculations. Attributes were rated using Kano Model criteria. Several results were tied and an attribute was rated as indifferent, even though many respondents viewed the attribute as must-be or attractive, indicating a need to refine Kano Model evaluation criteria.","PeriodicalId":45439,"journal":{"name":"TEM Journal-Technology Education Management Informatics","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135832429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：