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From protective to connective professionalism: Quo Vadis professional exclusivity? 从保护到联系专业:维持Vadis的专业排他性?
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-07-01 DOI: 10.1093/jpo/joaa014
T. Adams, I. Kirkpatrick, Pamela S. Tolbert, J. Waring
This essay is composed of commentaries from four scholars critically evaluating Noordegraaf’s article ‘Protective or Connective Professionalism? How Connected Professionals Can (Still) Act as Autonomous and Authoritative Experts’. All four scholars, in different ways and from their different perspectives, question the dichotomy at the heart of Noordegraaf’s article, arguing that professionals have always been connective and connected, and moreover, that protective professionalism has not disappeared. They recommend more conceptual development to unpack the changing nature of connectivity and protectionism, as well as more attention to inequalities within and among professions, power, and professional agency.
本文由四位学者的评论组成,他们对诺德格拉夫的文章《保护性职业主义还是连接性职业主义?互联专业人士如何(仍然)发挥自主和权威专家的作用。这四位学者以不同的方式,从不同的角度,对诺德格拉夫文章核心的二分法提出了质疑,认为专业人士一直是相互联系的,而且保护性的专业精神并没有消失。他们建议进行更多的概念发展,以揭示连通性和保护主义不断变化的性质,并更多地关注专业、权力和专业机构内部和之间的不平等。
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引用次数: 15
Logic fluidity: How frontline professionals use institutional logics in their day-to-day work 逻辑流动性:一线专业人员如何在日常工作中使用制度逻辑
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-07-01 DOI: 10.1093/jpo/joaa012
Eline M ten Dam, Maikel Waardenburg
This article aims to gain a better understanding on micro processes of how frontline professionals use institutional logics in their day-to-day work. It contributes to the growing literature on the dynamics between institutions and the professional frontline. To further develop this field of study, a conceptual framework is presented that integrates institutional logics, vocabularies of practice, and narratives as central concepts. By adopting a composite narrative approach and identifying vocabularies of practice, the article interprets how frontline professionals make use of different logics to make sense of a new principle introduced in their professional field. Findings are based on a case study of professional patient collaboration in healthcare. The article composes five narratives that act as vehicles through which healthcare professionals use five logics: a medical professional logic, managerial logic, commercial logic, consultation logic, and patient-centeredness logic. It argues that frontline professionals use vocabularies of practice to assemble narratives that help them to navigate between a plurality of logics. It further shows that professionals move fluently from one narrative to another, critiquing the ideas of adherence to a dominant logic and conflict solving. The article finalizes with a discussion that advocates for a process studies perspective and a stronger focus on micro processes in research on professional performance in the context of institutional plurality.
本文旨在更好地理解一线专业人员如何在日常工作中使用制度逻辑的微观过程。它为越来越多的关于机构和专业一线之间动态的文献做出了贡献。为了进一步发展这一研究领域,提出了一个概念框架,将制度逻辑、实践词汇和叙事作为中心概念。通过采用复合叙事方法和识别实践词汇,文章解释了一线专业人员如何利用不同的逻辑来理解在其专业领域引入的新原则。研究结果基于一项医疗保健领域专业患者合作的案例研究。这篇文章组成了五个叙事,作为医疗专业人员使用五种逻辑的载体:医疗专业逻辑、管理逻辑、商业逻辑、咨询逻辑和以患者为中心的逻辑。它认为,一线专业人员使用实践词汇来组装叙事,帮助他们在多种逻辑之间导航。它进一步表明,专业人士能够流利地从一种叙事转移到另一种叙事,批评坚持主导逻辑和解决冲突的想法。文章最后进行了讨论,主张从过程研究的角度,在制度多元化的背景下,在研究职业绩效时更加关注微观过程。
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引用次数: 15
Connective professionalism: Towards (yet another) ideal type 关联专业主义:走向(另一种)理想类型
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-07-01 DOI: 10.1093/jpo/joaa013
T. Adams, S. Clegg, Gil Eyal, M. Reed, M. Saks
In this essay, four leading scholars provide critical commentary on an article entitled ‘Protective or Connective Professionalism? How Connected Professionals Can (Still) Act as Autonomous and Authoritative Experts’ (M Noordegraaf, 2020, Journal of Professions and Organization, 7/2) Of central concern to all four commentators is Noordegraaf’s use of ideal types as a heuristic device to make his case and capture historical change over time While some question the usefulness of ideal types, others question Noordegraaf’s use of them The commentators raise additional concerns, especially the limited attention to variations across professions, geographic regions, and limited attention to social–historical contexts
在这篇文章中,四位著名学者对一篇题为《保护性职业主义还是连接性职业主义?互联专业人士如何(仍然)发挥自主和权威专家的作用(M Noordegraaf,2020,《专业与组织杂志》,7/2)四位评论员最关心的是,Noordeglaf将理想类型作为一种启发式手段,来证明自己的观点,并捕捉历史随时间的变化,其他人质疑Noordegraaf对它们的使用。评论员提出了更多的担忧,特别是对不同职业、地理区域的差异关注有限,对社会历史背景的关注有限
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引用次数: 14
Protective or connective professionalism? How connected professionals can (still) act as autonomous and authoritative experts 保护性职业还是连接性职业?有人脉的专业人士如何(仍然)发挥自主和权威专家的作用
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-06-24 DOI: 10.1093/jpo/joaa011
M. Noordegraaf
Traditionally, professionals such as medical doctors, lawyers, and academics are protected. They work within well-defined jurisdictions, belong to specialized segments, have been granted autonomy, and have discretionary spaces. In this way, they can be socialized, trained, and supervised, case-related considerations and decisions can be substantive (instead of commercial), and decisions can be taken independently. Ideally, these decisions are authoritative and accepted, both by clients as well as society (stakeholders) who trust professional services. This ideal-typical but also ‘ideal’ imagery always had its flaws; nowadays, shortcomings are increasingly clear. ‘Protective professionalism’ is becoming outdated. Due to heterogeneity and fragmentation within professional fields, the interweaving of professional fields, and dependencies of professional actions on outside worlds, professionals can no longer isolate themselves from others and outsiders. At first sight, this leads to a ‘decline’, ‘withering away’, or ‘hollowing out’ of professionalism. Or it leads to attempts to ‘reinstall’, ‘reinvent’, or ‘return to’ professional values and spaces. In this article, we avoid such ‘all or nothing’ perspectives on changing professionalism and explore the ‘reconfiguration’ of professionalism. Professional identities and actions can be adapted and might become ‘hybrid’, ‘organized’, and ‘connected’. Professional and organizational logics might be interrelated; professionals might see organizational (or organizing) duties as belonging to their work; and professional fields might open up to outside worlds. We particularly explore connective professionalism, arguing that we need more fundamental reflections and redefinitions of what professionalism means and what professionals are. We focus on the question of how professional action can be related to others and outsiders and remain ‘knowledgeable’, ‘autonomous’, and ‘authoritative’ at the same time. This can no longer be a matter of expertise, autonomy, and authority as fixed and closed entities. These crucial dimensions of professional action become relational and processual. They have to be enacted on a continuous basis, backed by mechanisms that make professionalism knowledgeable, independent, and authoritative in the eyes of others.
传统上,医生、律师和学者等专业人士受到保护。他们在定义明确的管辖范围内工作,属于专门部门,被授予自主权,并有自由裁量的空间。通过这种方式,他们可以被社会化、培训和监督,与案件相关的考虑和决策可以是实质性的(而不是商业性的),决策可以独立做出。理想情况下,这些决定是权威的,并被客户和信任专业服务的社会(利益相关者)所接受。这种理想的典型但又是“理想”的意象总是有缺陷的;如今,缺点越来越明显保护性的专业精神正在变得过时。由于专业领域内的异质性和碎片性,专业领域的交织,以及专业行为对外部世界的依赖性,专业人士无法再将自己与他人和外部隔绝。乍一看,这会导致职业精神的“衰退”、“枯萎”或“空心化”。或者,它导致了“重新安装”、“重塑”或“回归”职业价值观和空间的尝试。在这篇文章中,我们避免了这种“要么全有要么全无”的观点来改变专业精神,并探讨了专业精神的“重构”。职业身份和行为可以进行调整,并可能变得“混合”、“有组织”和“有联系”。专业逻辑和组织逻辑可能是相互关联的;专业人士可能认为组织(或组织)职责属于他们的工作;专业领域可能对外开放。我们特别探讨了连接专业性,认为我们需要对专业性的含义和专业人员进行更根本的反思和重新定义。我们关注的问题是,专业行动如何与他人和局外人联系在一起,同时保持“知识渊博”、“自主”和“权威”。这不再是作为固定和封闭实体的专业知识、自主权和权威问题。职业行为的这些关键方面变成了关系性的和过程性的。它们必须在持续的基础上制定,并有机制支持,使专业精神在他人眼中具有知识性、独立性和权威性。
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引用次数: 53
Correction to: AI-enabled business models in legal services: from traditional law firms to next-generation law companies? 更正为法律服务中的人工智能商业模式:从传统律师事务所到下一代法律公司?
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-04-19 DOI: 10.1093/jpo/joaa008
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引用次数: 0
High-stakes innovation: When collaboration in teams enhances (or undermines) innovation in professional service firms 高风险创新:当团队协作增强(或破坏)专业服务公司的创新时
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-03-01 DOI: 10.1093/jpo/joz017
Johnathan R. Cromwell, H. Gardner
Professionals need to develop increasingly innovative solutions to complex problems, which are often cocreated through client–professional collaborations, but this demand creates a theoretical and practical tension. On the one hand, professionals need to establish long-standing relationships with clients so they can deeply understand their client’s business and develop more effective solutions. On the other hand, such strong relationships can breed similar perspectives that undermine their ability to develop more innovative ideas. To resolve this conflict, we introduce a new contextual condition to the literature that is fundamentally associated with innovation in organizations—the stakes of an innovation project—and develop theory explaining how it creates conditions under which familiarity either enhances or undermines innovation in teams. Using a mixed-method approach to study an innovation contest held in the legal industry, we found that under lower-stakes conditions, collaboration in new teams was positively associated with innovation and produced significantly more innovative outcomes than collaboration in long-standing teams. But under higher-stakes conditions, these effects reversed. When exploring the mechanisms underlying our results, we found that familiarity was valuable for innovation under higher-stakes conditions primarily because teams with shared perspectives took greater risks on more innovative ideas during the selection stage of the innovation process.
专业人士需要为复杂问题开发越来越创新的解决方案,这些解决方案通常是通过客户-专业合作共同创造的,但这种需求造成了理论和实践的紧张关系。一方面,专业人士需要与客户建立长期的关系,以便深入了解客户的业务并制定更有效的解决方案。另一方面,这种牢固的关系可能会滋生类似的观点,削弱他们发展更具创新性想法的能力。为了解决这一冲突,我们在文献中引入了一个新的背景条件,该条件从根本上与组织中的创新有关——创新项目的利害关系——并发展了一种理论,解释它如何创造条件,在这种条件下,熟悉感会增强或破坏团队中的创新。使用混合方法研究法律行业举办的创新竞赛,我们发现在风险较低的条件下,新团队的合作与创新呈正相关,产生的创新成果明显多于长期团队的合作。但在风险更高的条件下,这些影响发生了逆转。在探索结果背后的机制时,我们发现,在风险更高的条件下,熟悉感对创新很有价值,主要是因为在创新过程的选择阶段,具有共同观点的团队在更具创新性的想法上承担了更大的风险。
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引用次数: 6
Professional employees and professional managers: conflicting logics, hybridity, and restratification 职业员工与职业经理人:逻辑冲突、混杂与再规范
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-03-01 DOI: 10.1093/jpo/joaa005
T. Adams
A plethora of studies have documented the changing nature of professional work and the organizations in which it takes place. Among the most documented trends are the emergence of managerial–professional hybrid workers and professional (re)stratification. Although the links between these two trends have been noted, their interconnections have not been fully explored. This article analyzes data from a mixed-methods study of professional engineers in Ontario, Canada, to explore the extent to which they experience conflicting logics, hybridity, resistance, and restratification. Findings indicate that many engineers could be classified as hybrid, as they see managerial roles as an extension of engineering. At the same time, many others see managers as oppositional to engineers, with different priorities. On the whole, there is evidence of restratification as the work experiences, professional attitudes, and responses to conflicting logics (hybridity or resistance) vary between managers and employees. This restratification has the potential to undermine professional unity.
大量研究记录了专业工作及其所在组织的性质变化。最有记录的趋势是管理-专业混合型工人的出现和专业(再)分层。尽管已经注意到这两种趋势之间的联系,但尚未充分探讨它们之间的相互联系。本文分析了加拿大安大略省专业工程师的混合方法研究数据,以探索他们在多大程度上经历了逻辑冲突、混合性、阻力和重新定性。研究结果表明,许多工程师可以被归类为混合型,因为他们将管理角色视为工程的延伸。与此同时,许多其他人认为管理者与工程师对立,有不同的优先级。总的来说,有证据表明,由于管理者和员工之间的工作经历、职业态度以及对冲突逻辑(混合性或阻力)的反应各不相同,因此存在重新定性。这种重新组织有可能破坏职业团结。
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引用次数: 16
Symbolic demarcation: the role of status symbols in preserving interprofessional boundaries 象征性划界:地位符号在保持跨专业界限中的作用
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-03-01 DOI: 10.1093/jpo/joaa004
Sabina Siebert
Interprofessional demarcation is one of the key themes in the study of the professions. This study aims to understand the symbolic resources activated when an elite profession faces challenges to its task jurisdiction from a new, emerging profession. I attempt to answer the following question: ‘How are status symbols used to maintain jurisdictional boundaries between professions?’ I analyzed ethnographic material concerning one of the most elite and ancient professions: Scottish advocates—known as barristers outside Scotland. I found that when faced with competition from other professions, advocates engaged in differentiation through the use of status symbols such as professional dress in and out of court, ceremonies, and everyday rituals. I observed two concurrent processes of differentiation: the maintenance of stability of status symbols and the maintenance of mobility of status symbols, that is, the ongoing cycle of imitation and avoidance, which happens on the boundary of two competing professions. Building on the Simmel effect (1890), I argue that imitation and distinctiveness preserve professional differentiation, and that managing the stability of some symbols and the mobility of others allow elite professionals to maintain their superior status.
跨专业划分是专业研究的关键主题之一。本研究旨在了解精英职业面临新兴职业对其任务管辖权的挑战时激活的象征资源。我试图回答以下问题:“身份符号是如何用来维持职业之间的管辖界限的?”我分析了关于最精英和最古老的职业之一的民族志材料:苏格兰律师,在苏格兰以外被称为大律师。我发现,当面临来自其他职业的竞争时,倡导者会通过使用身份象征来进行区分,比如球场内外的职业着装、仪式和日常仪式。我观察到了两个同时发生的分化过程:维持身份象征的稳定性和维持身份标志的流动性,即模仿和回避的持续循环,发生在两个相互竞争的职业的边界上。基于西梅尔效应(1890),我认为模仿和独特性保持了职业差异,管理一些符号的稳定性和其他符号的流动性可以让精英专业人士保持他们的优越地位。
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引用次数: 8
Law’s boundaries: Connections in contemporary legal professionalism 法律的边界:当代法律专业主义的联系
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-03-01 DOI: 10.1093/jpo/joaa003
A. Francis
Legal services markets and their professions are transforming, through market liberalisation, regulatory disruption and a broader set of societal shifts. This paper argues that the nature and scale of these changes requires a re-evaluation of the role that rigid jurisdictional boundaries play within the system of the legal professions. Legal Professionalism developed on the basis of strong control over its professional boundaries. Recent discussion of the contemporary legal services market has focused on the competitive threat that new entrants bring to these established boundaries. This paper argues that such a focus underplays the nature of the disruption across boundaries of expert knowledge. It focuses on legal services as an exemplar site of regulatory disruption to professional boundaries and draws on the analysis of two key sites (ABS and Wealth Management) to ask what is the nature of connected claims of expertise and what drivers for connectivity do they indicate? Through this analysis of connected professional claims within legal services, this paper focusses attention on a new approach to professional work that is becoming more important. In doing so, it advances the research agenda on professions and organisations, not just within legal services in England and Wales, but for other professional sectors and other jurisdictions.
通过市场自由化、监管混乱和一系列更广泛的社会变革,法律服务市场及其职业正在发生变革。本文认为,这些变化的性质和规模需要重新评估严格的管辖边界在法律职业体系中所起的作用。法律专业化是在严格控制其专业界限的基础上发展起来的。最近对当代法律服务市场的讨论集中在新进入者对这些既定边界带来的竞争威胁上。本文认为,这种关注低估了跨越专家知识边界的破坏的性质。它专注于将法律服务作为监管破坏专业界限的典型场所,并借鉴了对两个关键场所(ABS和财富管理)的分析,询问相互关联的专业知识主张的性质,以及它们表明了哪些连接驱动因素?通过对法律服务中相关专业索赔的分析,本文将注意力集中在一种越来越重要的专业工作新方法上。通过这样做,它不仅在英格兰和威尔士的法律服务部门,而且在其他专业部门和其他司法管辖区,推进了对专业和组织的研究议程。
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引用次数: 9
Reviewer Acknowledgment 审稿人致谢
IF 2.2 Q1 Business, Management and Accounting Pub Date : 2020-03-01 DOI: 10.1093/jpo/joaa002
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引用次数: 0
期刊
Journal of Professions and Organization
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