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Leadership for Empowerment: Analyzing Leadership Practices in a Youth Care Organization Using Peer Video Reflection 领导赋权:用同伴视频反思分析青年关怀组织的领导实践
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-09-01 DOI: 10.1080/23303131.2021.1961333
A. E. Bunders, J. Broerse, B. Regeer
ABSTRACT In recent years, increased complexity and persistent challenges induced governmental organizations to transform their ways of operating. Inherent to such transformations are shifts in approaches to leadership and organizational learning. However, adopting strategies that empower staff to take complex context-appropriate decisions has shown to be difficult. This paper aims to gain insight into empowering and disempowering leadership practices in complex transformation processes. Team leaders of a governmental organization participated in observing videos of weekly team meetings, noting positive and negative interactions between the peer-team leader and team members. Their observations were analyzed using the four dimensions of psychological empowerment. All team leaders showed empowering and disempowering practices within one case discussion. The findings illustrate in which contexts these practices are triggered. Results help to theoretically elucidate academic debates about the relationships between empowerment and control, differences between empowerment and laissez-faire and between empowering and destructive leadership in human service organizations.
近年来,日益增加的复杂性和持续的挑战促使政府组织改变其运作方式。这种转变所固有的是领导力和组织学习方法的转变。但是,采取使工作人员能够根据具体情况作出复杂决定的战略是很困难的。本文旨在深入了解在复杂的转型过程中授权和不授权的领导实践。某政府机构的团队领导参与观察每周团队会议的视频,注意到同伴团队领导与团队成员之间的积极和消极互动。他们的观察结果用心理赋权的四个维度进行了分析。所有的团队领导都在一个案例讨论中展示了授权和不授权的实践。研究结果说明了这些做法是在何种背景下触发的。研究结果有助于从理论上阐明在人类服务组织中,授权与控制之间的关系、授权与自由放任之间的差异以及授权与破坏性领导之间的学术争论。
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引用次数: 3
What Do Nonprofits Value in Their Volunteers? 非营利组织看重志愿者的哪些方面?
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-09-01 DOI: 10.1080/23303131.2021.1967246
Tania L. Hernandez Ortiz, M. Hager, J. Brudney
ABSTRACT This article investigates the idea that different nonprofit organizations, including human service organizations, value volunteers in different ways. We identify three benefits: financial, programmatic, and expressive. Analysis of survey data confirms these as separate factors. Using ESEM, we explore how differences in administrative complexity and intensiveness of volunteer use are related to the benefits from volunteers. The utility of our conceptual breakdown into three types of value is reinforced by our finding that administratively complex organizations de-emphasize the financial, programmatic, and expressive benefits, while nonprofits that exhibit intensive engagement with volunteers emphasize the financial, program, and expressive benefits of volunteers.
摘要:本文研究了不同的非营利组织,包括人类服务组织,对志愿者的重视方式不同。我们确定了三个好处:财务、规划和表达。对调查数据的分析证实了这些是独立的因素。使用ESEM,我们探讨了管理复杂性和志愿者使用强度的差异如何与志愿者的益处相关。我们将概念分解为三种类型的价值的效用,通过我们的发现得到了加强,即管理复杂的组织不强调财务、计划和表达利益,而与志愿者密切接触的非营利组织则强调志愿者的财务、计划和表达利益。
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引用次数: 0
Legal Doesn’t Mean Nondiscriminatory: Self-Expression and Appearance Policies in Social Work
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-09-01 DOI: 10.1080/23303131.2021.1960666
Lindsay Anderson, Amy H. McLean
ABSTRACT The authors explore the consequences of subjectivity in workplace appearance policies and proposes solutions through the lens of the National Association of Social Work’s (NASW) Code of Ethics. The commentary applies social work values and ethical standards to the enforcement of appearance policies and questions the impact on social workers and their clients as a result. An Appearance Policy Checklist is provided to establish a starting point for agency administrators, social work supervisors, and social workers to evaluate current appearance policies for potential discriminatory effects.
作者探讨了工作场所外观政策中主观性的后果,并通过全国社会工作协会(NASW)道德准则的视角提出了解决方案。该评论将社会工作价值观和道德标准应用于外观政策的执行,并质疑其对社会工作者及其客户的影响。为机构管理者、社会工作主管和社会工作者评估当前的外表政策是否有潜在的歧视性影响,提供了一份外表政策清单。
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引用次数: 0
Structural Empowerment, Burnout, and Job Satisfaction: Comparison of Public and Private Social Service Centers 结构授权、职业倦怠与工作满意度:公立与私立社会服务中心之比较
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-09-01 DOI: 10.1080/23303131.2021.1967823
Alejandro Orgambídez, Mario Millán, Laura Domínguez, Yolanda Borrego
ABSTRACT Based on Kanter’s model of power, this research aimed to study burnout as a mediator of the association between structural empowerment and job satisfaction in Spanish social service workers. Data from 177 workers from public centers (sample 1) and 179 workers from private centers (sample 2) were analyzed using path analysis and bootstrapping. Structural empowerment had both a direct and indirect effect, reducing burnout levels, on job satisfaction in both samples. The findings point to the importance of structural empowerment for ensuring the quality of working life of social service professionals from both public and private centers.
摘要本研究基于Kanter的权力模型,旨在研究倦怠在西班牙社会服务工作者结构授权与工作满意度之间的中介作用。采用路径分析和自举法对177名公共中心员工(样本1)和179名私营中心员工(样本2)的数据进行分析。结构授权对两个样本的工作满意度都有直接和间接的影响,降低了倦怠水平。研究结果指出,结构性赋权对于确保公共和私人中心的社会服务专业人员的工作生活质量至关重要。
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引用次数: 4
Understanding Foundation Philanthropy to Human Service Organizations: Funding Stratification in an Urban Grants Economy 理解基金会慈善对人类服务组织:城市资助经济中的资金分层
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-09-01 DOI: 10.1080/23303131.2021.1964010
H. MacIndoe
ABSTRACT Human service nonprofit organizations navigate a complex funding environment. Grants from philanthropic foundations are one piece of this puzzle, conveying both funds and legitimacy. This paper examines foundation funding to human service nonprofits in one urban grants economy. Nonprofits are stratified into three groups: new entrants, repeat players, and sustained players. This sorting has serious consequences and is related to organizational characteristics, resource dependence, institutional factors, and network participation. Further, it appears that funding to repeat players is becoming more concentrated over time. Implications for research and practice are considered.
人类服务非营利组织应对复杂的资金环境。来自慈善基金会的资助是这个谜题的一部分,既传达了资金,也传达了合法性。本文考察了一个城市资助经济中基金会对公益非营利组织的资助。非营利组织分为三组:新进入者、老玩家和持久玩家。这种排序后果严重,与组织特征、资源依赖、制度因素和网络参与有关。此外,随着时间的推移,为重复玩家提供的资金似乎变得越来越集中。考虑了对研究和实践的影响。
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引用次数: 3
Facilitated Peer Coaching among Women Human Service Professionals: Leadership Learning, Application and Lessons Learned 女性人力服务专业人员的同伴辅导:领导力学习、应用和经验教训
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-08-19 DOI: 10.1080/23303131.2021.1961963
Karen M. Hopkins, M. Meyer, Jenny L. Afkinich, Eva Bialobrzeski, Venessa Perry, J. Brown
ABSTRACT Women are often overlooked for leadership coaching. Facilitated peer coaching (FPC) has emerged as cost-efficient and effective; however, lacks research in HSOs. We collected focus group and interview data from 30 racially diverse women and two women coaches in a human services leadership program on key benefits, effectiveness and challenges of FPC for learning application. Areas of greatest growth included individual mind-set and interpersonal behavior in organizational practices. Challenges included time restraints and powerlessness to shift organizational culture. HSOs can scale up leadership coaching for women by providing time, resources, support, and partnering with organizations for coaching across a network. PRACTICE POINTS Participants noted that the area of greatest growth for them from facilitated peer coaching was a shift in their mind-set, including boosted confidence in being a leader and advocating for themselves, becoming more self-aware and self-reflective about their perceptions of and behaviors toward others, and becoming stronger personally and professionally. Many participants described increased competence in and application of technical types of skills and some described teaching others to deepen organizational learning. Facilitated peer coaching helped women develop a deeper sense of connection with each other and a clearer understanding about the work other managers are engaged in and the common challenges they face. Peer coaching is most effective when participants share similar levels of power within their organization. A necessary step for human service managers is to provide women with leadership learning and coaching opportunities, whether individual or collective, in which knowledge, skills, and ideas can be collaboratively shared and supported.
女性在领导力培训中经常被忽视。便利同伴辅导(FPC)已成为具有成本效益和效果的方法;然而,缺乏对hso的研究。我们收集了30名不同种族的女性和两名女性教练的焦点小组和访谈数据,这些女性教练参加了一个人力服务领导力项目,研究FPC在学习应用中的主要好处、有效性和挑战。增长最快的领域包括组织实践中的个人心态和人际行为。挑战包括时间限制和无力改变组织文化。hso可以通过提供时间、资源、支持和与组织合作来扩大对女性的领导力培训。实践要点:参与者指出,通过同侪辅导,他们最大的成长领域是思维模式的转变,包括增强了成为领导者和为自己辩护的信心,对自己对他人的看法和行为变得更加自我意识和自我反思,以及在个人和职业上变得更强大。许多与会者描述了技术类型技能的能力和应用的提高,一些与会者描述了教导他人以深化组织学习。互助性的同伴指导帮助女性建立了更深层次的相互联系,更清楚地了解其他管理者所从事的工作以及他们面临的共同挑战。当参与者在组织中拥有相似的权力水平时,同伴指导是最有效的。人力服务经理的一个必要步骤是为女性提供领导力学习和指导机会,无论是个人的还是集体的,在这种机会中,知识、技能和想法可以协同共享和支持。
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引用次数: 2
Caring for Our Child Welfare Workforce: A Holistic Framework of Worker Well-being 照顾我们的儿童福利队伍:工人福利的整体框架
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-08-08 DOI: 10.1080/23303131.2021.1932658
E. Lizano, Amy S. He, R. Leake
Child welfare (CW) workers, who play a critical role in the delivery of services to children and families, have a fundamental right to workplace well-being and opportunities to develop their job-related capacities. According to the human development capability approach, the freedom to achieve wellbeing is a moral imperative; people must have the opportunity to do what is needed to achieve the kind of life they want to lead (Nussbaum, 2011). This approach is anchored in social justice and equity and generally applied at the societal and political levels. It is the responsibility of the individual workers to exercise this freedom to achieve their capabilities and the organization’s responsibility to provide employees with an equitable, supportive, and safe work environment (Cumming, 2017). Several other professional (e.g., National Association of Social Workers) and political (e.g., Service Employees International Union and the American Federation of State, County & Municipal Employees) organizations similarly call attention to and advocate for the professional well-being of human services workers. However, there are currently no frameworks or best practice guidelines that consider the multiple dimensions of worker well-being within the CW context, a profession totaling around 30,000 workers in the United States (Administration on Children, Youth, and Families, 2020). Outside of the CW context, Danna and Griffin (1999) provided an organizational framework of the antecedents and consequences of workplace well-being based on a synthesis of the general workforce literature. However, this framework includes only two dimensions of health and well-being, (i.e., mental and physical health) and as previously noted, is not specific to the CW workforce. This leaves CW organizations and leaders lacking guidance on a comprehensive approach to understanding and addressing their workforce’s well-being. The lack of a holistic worker well-being framework makes it difficult to know how to measure its absence or presence and how to create optimal work environments to ensure and support worker well-being. To address this gap in the literature, we developed a framework of worker well-being specific to the CW workforce and context, guided by Engel’s (1978) biopsychosocial model of health and a review of the current CW workforce literature. The proposed biopsychosocial framework includes conceptual definitions for three key dimensions of worker well-being: (a) physical well-being (e.g., low secondary traumatic stress), physical safety in the workplace, and general health); (b) psychological well-being (e.g., psychological safety, job satisfaction, inclusion and equity); and (c) social well-being (e.g., peer and supervisory support, work-life effectiveness). This biopsychosocial framework takes into account that understanding well-being in the CW context requires consideration of the complexity embedded within workers’ job functions. This includes the multifaceted job de
儿童福利工作者在为儿童和家庭提供服务方面发挥着关键作用,他们享有工作场所福利的基本权利,并有机会发展与工作相关的能力。根据人类发展能力理论,实现幸福的自由是一种道德要求;人们必须有机会去做他们想要的生活所需的事情(Nussbaum, 2011)。这一办法以社会正义和平等为基础,并普遍适用于社会和政治一级。个人有责任行使这种自由来实现他们的能力,组织有责任为员工提供公平、支持和安全的工作环境(Cumming, 2017)。其他一些专业组织(如全国社会工作者协会)和政治组织(如服务雇员国际联盟和美国州、县和市雇员联合会)同样呼吁关注和倡导人类服务工作者的专业福利。然而,目前还没有框架或最佳实践指南考虑到在CW背景下工人福利的多个维度,这一职业在美国共有约30,000名工人(儿童,青年和家庭管理局,2020年)。在CW背景之外,Danna和Griffin(1999)在综合了一般劳动力文献的基础上,提供了一个关于工作场所幸福感的前因和后果的组织框架。然而,这一框架只包括健康和福祉的两个方面(即精神和身体健康),而且如前所述,这一框架并非专门针对化武工作人员。这使得CW组织和领导者缺乏对理解和解决其员工福祉的综合方法的指导。由于缺乏一个全面的工人福利框架,因此很难知道如何衡量其存在与否,以及如何创造最佳的工作环境,以确保和支持工人的福利。为了解决文献中的这一空白,我们以Engel(1978)的生物心理社会健康模型为指导,并回顾了当前的CW劳动力文献,开发了一个针对CW劳动力和背景的工人福利框架。拟议的生物心理社会框架包括对工人福利的三个关键方面的概念性定义:(a)身体健康(例如,低继发创伤压力)、工作场所的人身安全和一般健康;(b)心理健康(如心理安全、工作满意度、包容和平等);(c)社会福利(例如,同伴和主管支持,工作-生活有效性)。这一生物心理社会框架考虑到,在连续工作环境中理解幸福感需要考虑工人工作职能的复杂性。这包括与反复经历创伤的儿童和家庭一起工作的多方面的工作需求(Kisiel等人,2014);高工作量和时间压力(He, Phillips, Lizano, Rienks, & Leake, 2018);以及监管、政治和官僚的工作环境(Ellett, Ellis, Westbrook, & Dews, 2007)。值得注意的是,一些相同的工作要求和复杂
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引用次数: 10
Learning from the Field: Development of a Statewide Public Child Welfare Workforce Mentoring Program 从实地学习:全州公共儿童福利劳动力指导计划的发展
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-08-08 DOI: 10.1080/23303131.2021.1935375
Kathi R. Trawver, Heidi Brocious, Tania Silva-Johnson, Tandra Donahue, D. Milliron
ABSTRACT As public child welfare agencies continue to experience high rates of workforce turnover and low rates of retention, employee mentoring and coaching has been forwarded as a potential mechanism to positively impact the workforce. Using a qualitative multi-method case study approach, this learning case describes an innovative statewide child welfare worker new employee mentoring program implemented by the State of Alaska Office of Children’s Services. Drawn from the perspectives of key leadership, line supervisors, and other stakeholders responsible for the development of the program, results included broad support and observed supervisor and employee benefits. Implications of this learning case are relevant to both child welfare agencies as well as other social service programs considering development of mentoring programs and implementation of broad system-wide programs.
由于公共儿童福利机构的员工流失率居高不下,员工留任率较低,员工指导和辅导被认为是一种潜在的积极影响员工的机制。本学习案例采用定性的多方法案例研究方法,描述了阿拉斯加州儿童服务办公室实施的一项创新的全州儿童福利工作者新员工指导计划。从关键领导、一线主管和负责项目开发的其他利益相关者的角度出发,结果包括广泛的支持和观察到的主管和员工的利益。这一学习案例的启示与儿童福利机构以及其他考虑发展辅导计划和实施广泛的全系统计划的社会服务计划有关。
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引用次数: 1
A Cost Analysis of Trauma and Well-being Screening for Children in Custody 对在押儿童进行创伤和健康筛查的成本分析
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-07-15 DOI: 10.1080/23303131.2021.1946454
Jessica Strolin-Goltzman, Becky F. Antle, Crystal Collins-Camargo, Valerie Wood
ABSTRACT According to SAMHSA (2014), 1 of the 10 domains of a trauma-informed approach to child welfare relates to universal screening; however, costs of installation and implementation models are often unclear. This paper provides administrators of human service organizations with a fiscal example of the estimated cost of implementing screening with children in the custody of a public child welfare system. Findings show that the cost of installation and start-up are estimated at 208 USD per child while ongoing implementation/sustainability costs are 130 USD per child when implementation is universal to all children in custody. Discussion includes implications for practice and future research. Practice Points There are challenges and successful practices associated with developing trauma-informed child welfare systems (Akin et al., 2018), and public child welfare administrators benefit when they can understand potential costs of implementing new trauma-informed practices, such as screening. Understanding cost analysis is important for leaders across multiple levels of non-profit and human service organizations in order to make informed choices about policies and practices that balance input, output, and outcomes. Human service leadership teams should consider utilizing justice-enhanced cost findings to prioritize and select policies and practices that incorporate fiscal data with intervention data to address individual and structural challenges that maintain disadvantage, inequity, and marginalization. Investing in a trauma/mental health screening tool with their child welfare population is a minimal cost…substantially less than the cost of out-of-home care.
根据SAMHSA(2014),创伤知情儿童福利方法的10个领域中有1个涉及普遍筛查;然而,安装和实现模型的成本往往不清楚。本文为人类服务组织的管理者提供了一个财政实例,说明在公共儿童福利系统的监护下对儿童实施筛查的估计成本。调查结果显示,安装和启动成本估计为每个儿童208美元,而如果对所有被拘留儿童普遍实施,则持续实施/可持续性成本为每个儿童130美元。讨论包括对实践和未来研究的影响。与发展创伤知情儿童福利系统相关的挑战和成功的实践(Akin等人,2018),当公共儿童福利管理者能够了解实施新的创伤知情实践(如筛查)的潜在成本时,他们会受益。理解成本分析对于跨多个层次的非营利组织和人类服务组织的领导者来说是很重要的,以便在平衡投入、产出和结果的政策和实践方面做出明智的选择。人力服务领导团队应考虑利用司法增强的成本调查结果,优先考虑和选择政策和实践,将财政数据与干预数据结合起来,以解决维持劣势、不平等和边缘化的个人和结构性挑战。投资于儿童福利人群的创伤/心理健康筛查工具是最低成本…远远低于家庭外护理的成本。
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引用次数: 0
Using Theory in Practice – An Intervention Supporting Research Dissemination in Social Work 理论融于实践——支持社会工作研究传播的干预
IF 1.2 4区 社会学 Q2 PUBLIC ADMINISTRATION Pub Date : 2021-07-09 DOI: 10.1080/23303131.2021.1935376
H. Muurinen, Aino Kääriäinen
ABSTRACT This guest editorial explores how theory-informed and evidence-informed practice can be strengthened in human service organizations. This exploration involves the description of a Practice and Theory group intervention model. Based on a three-case study of pilot intervention groups provided to social workers, the short-term and intermediate outcomes as well as the expected intermediate and long-term outcomes are presented and illustrated by a logic model. The shared conversations help overcome the difficulties practitioners and managers may have in understanding the role of theory or research in practice. Discussing theories in the context of everyday practice can provide practitioners with concrete tools for decision-making. Applying and experimenting with theories opens new perspectives for the problem-solving process where the practitioner is experimenting, reflecting and seeking to improve practice. Thus, shared reflections of theories and research can promote adaptive and developmental workplace learning and enhance an individual sense of epistemic agency.
这篇客座社论探讨了如何在人类服务组织中加强理论信息和证据信息实践。这一探索涉及到一个实践与理论群体干预模型的描述。通过对提供给社会工作者的试点干预小组的三个案例研究,提出了短期和中期结果以及预期的中期和长期结果,并通过逻辑模型进行了说明。共享的对话有助于克服从业者和管理者在理解理论或研究在实践中的作用时可能遇到的困难。在日常实践的背景下讨论理论可以为从业者提供具体的决策工具。理论的应用和实验为解决问题的过程打开了新的视角,在这个过程中,从业者正在实验、反思和寻求改进实践。因此,理论和研究的共同反思可以促进适应性和发展性的工作场所学习,并增强个人的认知代理感。
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引用次数: 1
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Human Service Organizations Management Leadership & Governance
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