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Working Overtime in Social Work Settings: Associations with Burnout, Person-organization Value Congruence and Turnover Intentions among Chinese Social Workers 社会工作者加班与职业倦怠、个人-组织价值一致性及离职倾向的关系
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-09-08 DOI: 10.1080/23303131.2022.2121347
Shan Jiang, Chaoxin Jiang, Yuhang Cheng
ABSTRACT Working overtime is one of the risk factors for turnover intention; however, little is known about its mediating and moderating mechanisms, especially among social workers. This study adds to the knowledge through investigating the mediating role of burnout and the moderating role of person-organization value congruence. A sample of 5,930 Chinese social workers (Mean age = 30.4 years old, SD = 7.9) is obtained from the China Social Work Longitudinal Study (CSWLS) 2019. Results illustrate that burnout mediates the relationship between working overtime and turnover intention. Additionally, the direct effect of working overtime on turnover intention is moderated by person-organization value congruence, with the effect being weaker for social workers with high person-organization value congruence than for those with low person-organization value congruence. These findings provide new insights for explaining how working overtime influences turnover intention. Implications for policy and practice are also discussed.
加班是员工离职意愿的风险因素之一;然而,对其调解和调节机制知之甚少,特别是在社会工作者中。本研究通过对职业倦怠的中介作用和个人与组织价值一致性的调节作用进行了进一步的研究。从2019年中国社会工作纵向研究(CSWLS)中获得5930名中国社会工作者(平均年龄= 30.4岁,SD = 7.9)的样本。结果表明,职业倦怠在加班与离职倾向之间起中介作用。此外,加班对离职倾向的直接影响受人-组织价值一致性的调节,且高人-组织价值一致性的社会工作者的影响弱于低人-组织价值一致性的社会工作者。这些发现为解释加班如何影响离职倾向提供了新的见解。对政策和实践的影响也进行了讨论。
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引用次数: 3
“A Helping Hand over a Heavy Hand”: Child Support Enforcement in the Era of COVID-19 “援手胜过重拳”:COVID-19时代的儿童抚养执法
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-08-05 DOI: 10.1080/23303131.2022.2108531
L. K. Vogel, Alejandra Ros Pilarz, Laura Cuesta, G. Caffrey
ABSTRACT The COVID-19 pandemic forced human services agencies to adapt quickly to the economic realities faced by their customers. For child support agencies, the pandemic raised difficult questions about how strenuously agencies should enforce child support orders during periods of economic crisis and uncertainty. Drawing on interviews with agency and court staff, this study explores staff’s perceptions of pandemic-related effects on parents’ abilities to work and pay, how and why enforcement practices changed during the pandemic, and changes staff expect to persist. Agency staff reported a pause on enforcement at the pandemic’s outset, followed by leniency, flexibility, caution, and empathy in their practices.
2019冠状病毒病大流行迫使人力服务机构迅速适应其客户面临的经济现实。对于儿童抚养机构来说,大流行提出了一些棘手的问题,即在经济危机和不确定时期,这些机构应该在多大程度上执行儿童抚养令。通过对机构和法院工作人员的访谈,本研究探讨了工作人员对大流行对父母工作和支付能力的影响的看法,大流行期间执法做法如何以及为何发生变化,以及工作人员期望持续存在的变化。机构工作人员报告说,在大流行开始时暂停了执法,随后在实践中采取了宽大、灵活、谨慎和同情的做法。
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引用次数: 1
Constructing a Quality Standards Assessment with Service Provider and Youth Perspectives 从服务提供者和青少年的角度构建质量标准评估
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-06-16 DOI: 10.1080/23303131.2022.2086954
Elizabeth Hatch, K. Brown, R. Hollis, Sharlet Barnett, Kristopher Seydel, Kristin M. Ferguson
ABSTRACT Quality standards assessments (QSA) offer human service organizations a way to measure their performance and alignment with organizational goals and objectives. Using a case-study approach, this article demonstrates how one youth-serving coalition, aiming to provide comprehensive wrap around services, developed QSA surveys to operationalize coalition objectives and track their progress. From 2015 to 2016, this coalition created QSA surveys focusing on both provider- and youth-reported quality, each providing its own unique angle for the assessment. Factor analysis was used to identify two underlying dimensions of youth perceptions of quality, encompassing both interpersonal interactions and benefits of the services received. Correlation analyses uncovered associations between center designation and both provider- and youth-reported quality. Overall, the findings offer scholar-researchers and practitioners of human service organizations as well as youth-serving networks more broadly guides and tools for measuring service quality.
质量标准评估(QSA)为人力服务组织提供了一种衡量其绩效和与组织目标一致的方法。本文采用案例研究方法,展示了一个旨在提供全面服务的青年服务联盟如何开发QSA调查,以实现联盟目标并跟踪其进展。从2015年到2016年,该联盟创建了QSA调查,重点关注供应商和年轻人报告的质量,每个调查都提供了自己独特的评估角度。因子分析用于确定青年对质量感知的两个基本维度,包括人际互动和所接受服务的好处。相关分析揭示了中心指定与提供者和年轻人报告的质量之间的关联。总的来说,研究结果为学者、研究人员和人类服务组织的实践者以及青年服务网络提供了更广泛的衡量服务质量的指导和工具。
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引用次数: 0
Workgroup Inclusion Is Key for Improving Job Satisfaction and Commitment among Human Service Employees of Color 工作组包容是提高有色人种人力服务员工工作满意度和工作承诺的关键
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-06-15 DOI: 10.1080/23303131.2022.2085642
Kim C. Brimhall, Rachade L. Williams, Brooke M. Malloy, Laura R. Piekunka, Austin Fannin
ABSTRACT Workplace inclusion is recommended for improving human service employee job satisfaction and commitment; however, limited research explores how perceptions of inclusion may differ by employee race and ethnicity. This study investigated the relationships between employee perceptions of department and workgroup inclusion with employee job satisfaction and commitment, and whether these perceptions differed by employee race and ethnicity. Data was collected at three time points from a U.S. nonprofit health care organization. Multiple group structural equation modeling results indicated that workgroup inclusion served as a critical focal point for cultivating department inclusion, employee job satisfaction, and workgroup commitment for employees of color.
工作场所包容是提高人力服务员工工作满意度和工作承诺的有效方法;然而,有限的研究探讨了员工对包容性的看法如何因种族和民族而异。本研究探讨了员工对部门和工作组包容的感知与员工工作满意度和工作承诺的关系,以及这些感知是否因员工的种族和民族而不同。数据是在三个时间点从美国一家非营利性卫生保健组织收集的。多群体结构方程模型结果表明,工作组包容是培养有色人种员工部门包容、员工工作满意度和工作组承诺的关键焦点。
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引用次数: 2
From “Crisis” to “Opportunity”: Israeli Social Service Nonprofits’ Responses to COVID-19 从“危机”到“机遇”:以色列社会服务非营利组织应对COVID-19
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-04-22 DOI: 10.1080/23303131.2022.2066040
Noga Pitowsky-Nave
Nonprofit organizations operating in civil society have become the main channel for social service provision in most neoliberal welfare economies. Social service nonprofits (SSNs) deliver essential services mainly to vulnerable and marginalized populations. Since the outbreak of COVID-19, SSNs have been at the frontline of dealing with its socioeconomic consequences. This paper focuses on the activities and responses to the crisis of SSNs in Israel. Interviews with SSN directors (N = 17) show that they dealt with growing demands for services due to the social implications of the pandemic, along with operational difficulties, such as deterioration in clients’ condition, disruption in service continuity, and reduced funding and staff. Next to these difficulties, the findings highlighted the social innovations adopted by SSNs to maintain service provision, such as implementing remote service technologies, forming collaborations, and recruiting volunteers. Implications for the social services and policies are presented and discussed. [ FROM AUTHOR] Copyright of Human Service Organizations: Management, Leadership & Governance is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
在公民社会中运作的非营利组织已经成为大多数新自由主义福利经济体提供社会服务的主要渠道。社会服务非营利组织(ssn)主要向弱势群体和边缘人群提供基本服务。自2019冠状病毒病爆发以来,ssn一直站在应对其社会经济后果的第一线。本文的重点是以色列核潜艇的活动和对危机的反应。对社会保障机构负责人(17人)的采访表明,他们处理了由于大流行病的社会影响而不断增长的服务需求,以及业务困难,例如客户状况恶化、服务连续性中断、资金和工作人员减少。除了这些困难之外,调查结果还强调了社会服务网络为维持服务提供而采用的社会创新,例如实施远程服务技术、形成合作和招募志愿者。提出并讨论了对社会服务和政策的影响。《人类服务组织:管理、领导与治理》版权归Taylor & Francis Ltd所有,未经版权所有者明确书面许可,不得将其内容复制或通过电子邮件发送到多个网站或发布到listserv。但是,用户可以打印、下载或通过电子邮件发送文章供个人使用。这可以删节。对副本的准确性不作任何保证。用户应参阅原始出版版本的材料的完整。(版权适用于所有人。)
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引用次数: 3
Adapted Approach to Strengthening Connections for Youth with Intellectual and or Developmental Disabilities: Addressing Barriers to Implementation 加强智力和/或发育障碍青年联系的适应方法:解决实施障碍
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-04-15 DOI: 10.1080/23303131.2022.2062511
Seventy F. Hall, A. Semanchin Jones, L. Maggiulli
ABSTRACT Connections to supportive adults are essential to well-being for youth with intellectual and or developmental disabilities, yet few interventions have been developed to support connectedness among this population. The purpose of the current qualitative study was to identify strategies for overcoming barriers to implementation and fidelity for one of the few promising interventions developed to support these youth. In this article, we describe the adaptation and implementation of a family search and engagement model called Family Finding for Individuals with Intellectual and or Developmental Disabilities. We also present findings from our analysis of fidelity measures, participant discharge narratives, interviews with staff who administered the intervention, and youths’ other formal and informal supports. Findings pointed to strategies that helped workers overcome systemic, organizational, and individual-level barriers. We conclude this article with a discussion of study implications and limitations.
与支持性成年人的联系对智力和/或发育障碍青年的福祉至关重要,但很少有干预措施被开发出来支持这一人群之间的联系。当前定性研究的目的是确定克服实施障碍的策略,并为为数不多的有希望的干预措施之一提供忠诚,以支持这些年轻人。在这篇文章中,我们描述了一种家庭搜索和参与模式的适应和实施,这种模式被称为智力和/或发育性残疾个体的家庭寻找。我们还介绍了我们对保真度测量、参与者出院叙述、对实施干预的工作人员的访谈以及青少年其他正式和非正式支持的分析结果。研究结果指出了帮助员工克服系统、组织和个人层面障碍的策略。最后,我们讨论了研究的意义和局限性。
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引用次数: 0
Working with People Experiencing Homelessness in Europe 与欧洲无家可归的人一起工作
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-03-29 DOI: 10.1080/23303131.2022.2050330
M. Gaboardi, M. Santinello, Francesca Disperati, Michela Lenzi, A. Vieno, S. Loubière, M. Vargas-Moniz, F. Spinnewijn, R. Greenwood, J. Wolf, A. Bokszczanin, R. Bernad, Mats Blid, José Renato Haas Ornelas, M. Shinn
ABSTRACT In Europe, the widespread transition from the Traditional Staircase (TS) model to the Housing First (HF) model is transforming the way social service providers work with people experiencing homelessness. This study examined social service providers’ perspectives in both models regarding factors that facilitate or hinder their work. Data were collected through 17 photovoice projects involving 81 social service providers from eight European countries. The results show factors affecting social service providers’ work at three levels: systemic, organizational, and individual. Professionals in TS and HF identified similar topics; however, TS providers discussed more obstacles to work. Implications for practice are discussed.
在欧洲,从传统楼梯(TS)模式到住房优先(HF)模式的广泛转变正在改变社会服务提供者与无家可归者合作的方式。本研究考察了社会服务提供者在两种模型中关于促进或阻碍其工作的因素的观点。数据是通过17个photovoice项目收集的,涉及来自8个欧洲国家的81个社会服务提供者。结果显示,影响社会服务提供者工作的因素有系统、组织和个人三个层面。TS和HF的专业人员发现了类似的主题;然而,TS供应商讨论了更多的工作障碍。讨论了对实践的启示。
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引用次数: 3
Celebrating the Life of Rino J. Patti (1936–2021): Commentaries by Colleagues Who Deeply Valued His Contributions 庆祝里诺·j·帕蒂的一生(1936-2021):对他的贡献深表赞赏的同事的评论
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-03-15 DOI: 10.1080/23303131.2022.2043976
M. Austin
Remembering Rino It was with much sadness that we learned of the passing of Rino J. Patti on September 16, 2021, at the age of 85. Rino founded this journal with Si Slavin in 1977 and served as Associate Editor and then Editor after Si stepped aside. Rino’s journal leadership reflects over 25 years of service to the professional practice of administration in the human services. Rino began his academic career at the University of Washington School of Social Work in 1967 where he also served as the founding director of the Center for Social Welfare Research while also leading the curriculum concentration related to macro-social work practice. His 21-year career at the University of Washington was followed by 9 years of service as Dean of the University of Southern California School of Social Work. In 1997, he became the Driscoll-Clevenger Professor of Social Policy and Administration until he retired in 2001. From 1991 to 1993, he also served as the president of the National Association of Deans and Directors of Schools of Social Work (1991–1993) and was the first board president of the Institute for the Advancement of Social Work Research (1993–1995). He was inducted as part of the inaugural class of Fellows at the American Academy of Social Work and Social Welfare in 2010. Among his many awards are the: NASW Presidential Award for the Advancement of Research (1996); Career Achievement Award from the Association for Community Organization and Administration (2003); and USC Faculty Lifetime Achievement Award (2006). Rino provided significant intellectual leadership by framing the research, curricular, and practice domains of administration and social policy throughout his career. In addition to mentoring many students who became professors and administrators throughout the country, his leadership reflected a caring, supportive, and accessible style that endeared him to all who had the opportunity to work with him. He also spent many hours as a journal editor helping young scholars improve their scholarship by providing extensive and detailed feedback on various manuscript submissions. He cared deeply about the next generation of scholars and demonstrated his compassion as educator, collaborator, and dean. In addition to his considerable contributions to the research literature on social work administration in the form of numerous articles, he was also known for his pioneering books. These include: Resnick, H. & Patti, R. (Eds) (1980). Change from within: Humanizing social welfare organizations. Philadelphia, PA: Temple University Press. Patti, R. (1983). Social welfare administration. Englewood Cliffs, NJ: Prentice-Hall. Patti, R. (2001). Handbook of social welfare management. Thousand Oaks, CA: Sage. Patti, R., Poertner, J. & Rapp, C. (eds.) (1989). Managing for service effectiveness in social welfare. Binghamton, NY: Haworth Press. Patti, R. (2009). Handbook of human services management, 2 ed. Thousand Oaks, CA: Sage. While colleagues knew Rino’s
我们悲痛地得知里诺·j·帕蒂于2021年9月16日去世,享年85岁。1977年,里诺与斯·斯拉文(Si Slavin)共同创办了该杂志,在斯·斯拉文离职后,里诺先后担任副主编和总编辑。里诺的期刊领导力反映了超过25年的服务于人类服务管理的专业实践。1967年,里诺在华盛顿大学社会工作学院开始了他的学术生涯,在那里他还担任了社会福利研究中心的创始主任,同时还领导了与宏观社会工作实践相关的课程集中。他在华盛顿大学工作了21年,随后担任南加州大学社会工作学院院长9年。1997年,他成为德里斯科尔-克莱文格社会政策与管理教授,直到2001年退休。1991年至1993年,他还担任全国社会工作学院院长和院长协会主席(1991年至1993年),并担任社会工作研究促进会首任董事会主席(1993年至1995年)。2010年,他入选美国社会工作与社会福利学会(American Academy of Social Work and Social Welfare)首批院士。他的众多奖项包括:NASW总统研究进步奖(1996年);社区组织与管理协会颁发的终身成就奖(2003年);南加州大学终身成就奖(2006年)。在他的职业生涯中,里诺通过构建管理和社会政策的研究、课程和实践领域,提供了重要的智力领导。除了指导许多在全国各地成为教授和行政人员的学生外,他的领导还体现了一种关怀、支持和平易近人的风格,这使他深受所有有机会与他一起工作的人的喜爱。他还花了很多时间作为期刊编辑,通过对各种稿件提交提供广泛而详细的反馈,帮助年轻学者提高他们的学术水平。他非常关心下一代的学者,并表现出他作为教育者、合作者和院长的同情心。除了以大量文章的形式对社会工作管理的研究文献做出了相当大的贡献外,他还以其开创性的书籍而闻名。这些包括:Resnick, H. & Patti, R.(编辑)(1980)。从内部改变:使社会福利组织人性化。费城:坦普尔大学出版社。帕蒂,R.(1983)。社会福利管理。Englewood Cliffs, NJ: Prentice-Hall。帕蒂,R.(2001)。社会福利管理手册。加利福尼亚州千橡市:Sage。Patti, R., Poertner, J. & Rapp, C.(编)(1989)。社会福利服务效能管理。宾汉姆顿,纽约:霍沃斯出版社。帕蒂,R.(2009)。人力服务管理手册,2版。千橡市,加州:Sage。虽然同事们都知道里诺是社会工作管理领域的主要思想领袖之一,但他个人的一面却不那么明显,除了我们这些在他85岁的后半生认识他的人。他深爱着他的妻子纳丁和他们的孩子克里斯和劳拉。里诺给了我职业生涯中收到的最有价值的礼物之一。这份礼物是他“君子”形象的一个例证(一个难得的正直和荣誉的人,通常是一个既有尊严又有正义感的人)。作为他相当机智的一个例子,人类服务组织:管理,领导与治理,2022年,第46卷,NO。2,111 - 124 https://doi.org/10.1080/23303131.2022.2043976
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引用次数: 1
Leading Human Service Organizations 领先的人类服务组织
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-03-15 DOI: 10.1080/23303131.2022.2047493
R. Patti, T. Packard
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引用次数: 0
Structural Barriers and Narratives of Chinese Social Workers’ Coping Strategies 中国社会工作者应对策略的结构障碍与叙事
IF 1.2 4区 社会学 Q2 Social Sciences Pub Date : 2022-03-06 DOI: 10.1080/23303131.2022.2046669
Yang Zhang
ABSTRACT Chinese social workers struggle to remain in this emerging profession; structural barriers are a challenging issue. This qualitative research explored the structural barriers Chinese social workers encounter and the coping strategies they utilize through interviews and focus group discussions with 49 experienced social workers. Two themes concerning structural barriers emerged: (a) constraining structural contexts; and (b) immature professionalization. Three categories of coping strategies were identified: (a) building a partnership and integrating resources; (b) utilizing a professional and personal social support network; and (c) improving organizational governance and strategic management. The barriers and coping strategies differentially impacted various career stages.
中国社会工作者在这个新兴职业中挣扎求生;结构性壁垒是一个具有挑战性的问题。本质性研究通过对49名经验丰富的社会工作者的访谈和焦点小组讨论,探讨了中国社会工作者遇到的结构性障碍及其应对策略。出现了两个关于结构性障碍的主题:(a)限制性结构背景;(二)专业化不成熟。确定了三类应对战略:(a)建立伙伴关系和整合资源;(b)利用专业和个人社会支助网络;(三)完善组织治理和战略管理。障碍和应对策略对不同职业阶段的影响存在差异。
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引用次数: 3
期刊
Human Service Organizations Management Leadership & Governance
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