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Antecedents and consequences of physical environment design in international retail stores 国际零售店物质环境设计的前因后果
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-29 DOI: 10.1108/jabs-07-2022-0236
Suyash Khaneja, Shahzeb Hussain

Purpose

The purpose of this paper is to examine the effects of physical environment design (PED) and its antecedents on consumers’ emotional well-being (EWB). Drawing on place identity and emotional theories, the study aims to provide a new perspective to retail store experiences.

Design/methodology/approach

A survey of 800 respondents was conducted in London, out of which 764 responses were constructively used. The data was collected from international retail outlets, and structural equation modelling was used to analyse the data.

Findings

The empirical results show that PED has a positive effect on consumers’ EWB. Among the antecedents, visual identity does not have any significant effect on PED and EWB. In contrast, communication had a significant effect on PED but did not have any effect on EWB, and further, cultural heritage had a positive effect on both PED and EWB. Further, moderator analysis identifies the boundary conditions under which specific theories hold.

Practical implications

The value of this paper lies in its potential to be used for creating the perfect design planning in retail stores. Significant implications for managers and researchers are highlighted.

Originality/value

This paper presents an innovative approach to develop the principles of retail store’s PED to support the EWB of consumers.

本文旨在研究物理环境设计(PED)及其前因对消费者情感幸福感(EWB)的影响。设计/方法/途径在伦敦对 800 名受访者进行了调查,其中 764 份答复具有建设性意义。结果实证结果表明,PED 对消费者的 EWB 有积极影响。在前因中,视觉识别对 PED 和 EWB 没有显著影响。相反,传播对 PED 有显著影响,但对 EWB 没有任何影响;此外,文化遗产对 PED 和 EWB 都有积极影响。此外,主持人分析确定了特定理论成立的边界条件。原创性/价值本文提出了一种创新的方法来制定零售店的 PED 原则,以支持消费者的 EWB。
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引用次数: 0
Examining the influence of functional value, social value and emotional value on purchase intention for tires in Japan 研究功能价值、社会价值和情感价值对日本轮胎购买意向的影响
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-28 DOI: 10.1108/jabs-01-2023-0007
Jia Wells, Caroline S.L. Tan

Purpose

This study aims to examine the relationships between functional value (quality and price), social value (extrinsic and intrinsic), emotional value and attitude toward a brand, as well as the direct relationship between attitude toward a brand and the purchase intention of tires. This research also explores the moderating effect of social influence on the relationship between attitude toward a brand and purchase intention.

Design/methodology/approach

A conceptual model based on literature is developed and tested using an online survey, with a sample of 760 active drivers gathered through purposive sample judgment. The data were analyzed using structural equation modeling with AMOS 28 and Hayes Process Macro 4.

Findings

The results demonstrate that extrinsic social value has a positive direct relationship with attitude toward brands. The findings also indicate that intrinsic social value has a positive influence on attitudes toward brands. Attitude toward a brand is found to have a positive direct relationship with purchase intention.

Originality/value

This research extends the existing literature on consumption values and offers insights into the specific values that influence attitudes toward tire brands as well as purchase intention. The findings provide insights to tire businesses in values that they could focus on when developing strategies to increase positive brand attitude and purchase intention.

目的本研究旨在探讨功能价值(质量和价格)、社会价值(外在和内在)、情感价值与品牌态度之间的关系,以及品牌态度与轮胎购买意向之间的直接关系。本研究还探讨了社会影响对品牌态度和购买意向之间关系的调节作用。设计/方法/途径根据文献建立了一个概念模型,并利用在线调查进行了检验,通过目的性抽样判断收集了 760 名活跃驾驶员样本。使用 AMOS 28 和 Hayes Process Macro 4 对数据进行了结构方程建模分析。研究结果还表明,内在社会价值对品牌态度有积极影响。原创性/价值这项研究扩展了现有的关于消费价值观的文献,对影响人们对轮胎品牌的态度以及购买意向的具体价值观提供了见解。研究结果为轮胎企业提供了价值观方面的启示,他们在制定战略以提高积极的品牌态度和购买意向时可以重点关注这些价值观。
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引用次数: 0
Does multiple borrowing and COVID-19 pandemic matter in a microfinance contract? 小额贷款合同中的多重借款和 COVID-19 流行病是否重要?
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-27 DOI: 10.1108/jabs-06-2022-0212
Zahid Iqbal, Zia-ur-Rehman Rao, Hassan Ahmad

Purpose

To improve the loan repayment performance (LRP) of microfinance banks (MFBs) in Pakistan, this study aims to look at the direct impact of multiple borrowing (MB) on LRP and client-business performance (CBP), as well as the direct impact of CBP on LRP. The moderating function of pandemic factors in the relationship between MB and CBP, as well as the mediating effect of CBP in the association between MB and LRP, was also investigated in this study.

Design/methodology/approach

A questionnaire was used to obtain data from 531 lower-level workers of microfinance institutions (MFIs) for the study. The respondents were chosen using stratified sampling, which divided the target population into four influential groups: lending officers in agriculture, lending officers in businesses, lending officers in gold loans and lending officers in salary loans. In this study, a two-stage structural equation modeling approach was used, including a measurement model (outer model) and a structural model (inner model). The validity and reliability of the questionnaire were investigated using the measurement model (outer model), whereas PLS-SEM bootstrapping was performed to test the hypothesis and find the relationship among different underpinning constructs by using the structural model (inner model).

Findings

The outcomes of this study demonstrate that MB has a direct impact on CBP, and that CBP has a direct impact on LRP. MB, on the contrary, had no direct and significant impact on LRP in this study. The idea that CBP mediates the relationship between MB and LRP, as well as the moderating effect of pandemic factors on the relationship between MB and CBP, is supported by this research.

Originality/value

Until now, the influence of MB on LRP via the mediating role of CBP and the moderating role of a pandemic factor in the setting of Pakistani MFBs has received little attention. During the COVID-19 pandemic, this research also aids MFBs in better understanding MB and its impact on LRP. Furthermore, based on the findings of this study, Pakistani MFIs can enhance their LRP by implementing new lending regulations, particularly with reference to MB and the COVID-19 pandemic.

目的 为了提高巴基斯坦小额信贷银行的贷款偿还绩效,本研究旨在探讨多重借贷(MB)对贷款偿还绩效和客户业务绩效(CBP)的直接影响,以及 CBP 对贷款偿还绩效的直接影响。本研究还探讨了流行因素在多重借贷与客户业务绩效之间关系中的调节作用,以及多重借贷与客户业务绩效之间关系中的中介效应。受访者采用分层抽样法,将目标人群分为四个有影响力的群体:农业贷款人员、企业贷款人员、黄金贷款人员和工资贷款人员。本研究采用两阶段结构方程模型法,包括测量模型(外层模型)和结构模型(内层模型)。使用测量模型(外层模型)对问卷的有效性和可靠性进行了调查,而使用结构模型(内层模型)则进行了 PLS-SEM 自引导,以检验假设并发现不同支撑构念之间的关系。相反,在本研究中,MB 对 LRP 没有直接和显著的影响。本研究支持 CBP 在甲基溴和低毒性反应蛋白之间起中介作用的观点,以及流行病因素对甲基溴和 CBP 之间关系的调节作用。在 COVID-19 大流行期间,这项研究也有助于多边金融机构更好地了解甲基溴及其对低风险警戒的影响。此外,根据这项研究的结果,巴基斯坦小额金融机构可以通过实施新的贷款条例,特别是关于甲基溴和 COVID-19 大流行病的条例,来提高其低利率资源规划。
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引用次数: 0
Market orientation dynamic capability – a catalyst for purchasers’ core competencies to achieve innovative performance during supplier collaboration 市场导向动态能力--采购商核心能力的催化剂,在供应商合作过程中实现创新绩效
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-23 DOI: 10.1108/jabs-04-2023-0157
Poonam Oberoi, Fatiha Naoui-Outini

Purpose

This study aims to investigate purchasing manager’s core competencies during supplier collaboration and explain the mechanism through which these competencies can affect purchasing firm’s innovative performance.

Design/methodology/approach

The authors conducted 22 semidirective interviews with managers in diverse functions such as purchasing, supply-chain management and product development across industries and across nations (mostly India and France), which allow to formulate the propositions.

Findings

Through open coding, the authors identify three path-dependent, causally ambiguous and socially complex core competencies of purchasing managers: relational and emotional, communicational and creative and cognitive competencies; and through axial coding, the authors explain how these intangible core competencies support implementation of market orientation. To provide supporting arguments for the propositions, the authors use the resource-based view of the firm and dynamic capability theory.

Research limitations/implications

The first theoretical contribution of this study is focusing on the impact of competency–capability dyad in terms of performance. The second theoretical contribution of this study is to identify market orientation as a flexible and dynamic managerial capability.

Practical implications

The first managerial contribution is that the authors have identified and described three sets of a purchasing manager’s core competencies during supplier collaboration that affect the firm’s performance: relational and emotional, communicational and creative and cognitive competencies. The second managerial contribution relates to the mechanism through which purchasing managers’ core competencies during supplier collaboration affect firms’ outcomes.

Originality/value

The value of the results is in the explanation of the mechanism, i.e. market orientation dynamic capability, through which the competencies of purchasing managers can affect purchasing firm’s innovative performance.

目的本研究旨在调查采购经理在与供应商合作过程中的核心能力,并解释这些能力影响采购公司创新绩效的机制。设计/方法/途径作者对不同行业和国家(主要是印度和法国)的采购、供应链管理和产品开发等不同职能部门的经理进行了 22 次半直接访谈,从而提出了相关命题。研究结果通过开放式编码,作者确定了采购经理的三种路径依赖型、因果模糊型和社会复杂型核心能力:关系和情感能力、沟通能力、创造和认知能力;通过轴向编码,作者解释了这些无形核心能力如何支持市场导向的实施。为了给这些命题提供支持性论据,作者使用了基于资源的企业观和动态能力理论。研究局限/影响本研究的第一个理论贡献是关注能力-能力二元组合对绩效的影响。本研究的第二个理论贡献是将市场导向确定为一种灵活、动态的管理能力。第一个管理贡献是作者确定并描述了采购经理在与供应商合作过程中影响企业绩效的三组核心能力:关系与情感能力、沟通与创造能力以及认知能力。第二项管理贡献涉及采购经理在供应商合作过程中的核心能力影响公司结果的机制。原创性/价值该成果的价值在于解释了采购经理的能力可以影响采购公司创新绩效的机制,即市场导向动态能力。
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引用次数: 0
Leader’s paradox mindset, organisational change capability, and performance: a multi-level analysis 领导者的悖论心态、组织变革能力与绩效:多层次分析
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-21 DOI: 10.1108/jabs-04-2023-0154
Elisabeth Supriharyanti, Badri Munir Sukoco, Sunu Widianto, Richard Soparnot

Purpose

This study aims to propose a multi-level (bottom-up) analysis to build an organizational change capability (OCC) development model by integrating paradox and social cognitive theories. Using these theories, OCC (Level 2) is influenced by the leader’s paradox mindset (Level 1) and collective PsyCap (Level 2). The study also examined the moderating effect of magnitude to change on the effect of leader’s paradox mindset on OCC.

Design/methodology/approach

The proposed hypotheses were tested empirically using data from 327 respondents and 48 work teams from 21 leading private higher education institutions in Indonesia. To analyze the data, a multi-level analysis was conducted with Mplus software.

Findings

The results showed that, in a cross-level relationship, leader’s paradox mindset had a positive effect on OCC, whereas OCC mediated the effect of leader’s paradox mindset on organizational change performance. On an organizational level, collective PsyCap affected OCC, and OCC significantly mediated the relationship between collective PsyCap and organizational change performance. Moreover, the authors found a moderating effect of magnitude on change of leader’s paradox mindset to OCC.

Originality/value

This study used a multi-level analysis to evaluate the mechanisms of influence of leader’s paradox mindset (bottom-up) on OCC and the moderation effect of magnitude to change in an Indonesian context.

目的 本研究旨在提出一种多层次(自下而上)的分析方法,通过整合悖论理论和社会认知理论,建立组织变革能力(OCC)发展模型。根据这些理论,组织变革能力(第二层)受领导者的悖论心态(第一层)和集体心理素质(第二层)的影响。本研究还考察了变化幅度对领导者悖论心态对OCC影响的调节作用。设计/方法/途径利用来自印度尼西亚21所领先私立高等教育机构的327名受访者和48个工作团队的数据,对提出的假设进行了实证检验。研究结果表明,在跨层次关系中,领导者的悖论心态对组织变革绩效有积极影响,而组织变革绩效则是领导者悖论心态对组织变革绩效影响的中介。在组织层面上,集体心理上限会影响组织变革绩效,而组织变革绩效在集体心理上限与组织变革绩效之间起着显著的中介作用。此外,作者还发现,领导者的悖论心态对 OCC 的影响程度具有调节作用。原创性/价值本研究采用多层次分析方法,评估了印度尼西亚背景下领导者的悖论心态(自下而上)对 OCC 的影响机制以及影响程度对变革的调节作用。
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引用次数: 0
Do selected board governance mechanisms strengthen the link between institutional and macroeconomic variables and the financial flexibility of corporations? Empirical evidence from an emerging economy 选定的董事会治理机制是否会加强制度和宏观经济变量与公司财务灵活性之间的联系?一个新兴经济体的经验证据
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-19 DOI: 10.1108/jabs-06-2023-0219
Harshani Shashikala Wijerathna, Niluka Anuradha, Roshan Ajward

Purpose

This study aims to explore the relationship between institutional and macroeconomic factors and corporate financial flexibility while also investigating the moderating impact of selected board governance mechanisms on this relationship.

Design/methodology/approach

The sample of the study comprises 174 firms listed on the Colombo Stock Exchange for a period of eight years, from 2014 to 2021. Data were collected from secondary sources, and both descriptive and inferential statistical techniques were used for analyses.

Findings

Corporate financial flexibility is notably affected by profitability as an institutional factor and by gross domestic product growth rate and banking sector development as macroeconomic factors. Furthermore, the relationship between a company’s profitability and corporate financial flexibility is found to be moderated by selected board governance mechanisms. However, these governance mechanisms do not influence the relationship between corporate financial flexibility and other institutional factors (i.e. other than profitability) and macroeconomic factors considered in this study.

Originality/value

This study adds a fresh perspective to the existing body of knowledge in the field of corporate finance by emphasizing the interaction effect of board governance mechanisms on the association between macroeconomic and institutional variables and financial flexibility of firms. The findings are expected to be useful for business decision-makers in managing their corporate financial flexibility effectively and maximizing the use of their financial resources.

本研究旨在探讨制度因素和宏观经济因素与公司财务灵活性之间的关系,同时调查选定的董事会治理机制对这一关系的调节作用。研究样本包括 174 家在科伦坡证券交易所上市的公司,时间跨度为 2014 年至 2021 年,为期八年。研究结果公司财务灵活性明显受到作为制度因素的盈利能力以及作为宏观经济因素的国内生产总值增长率和银行业发展的影响。此外,研究还发现,公司盈利能力与公司财务灵活性之间的关系受到选定的董事会治理机制的调节。然而,这些治理机制并不影响公司财务灵活性与本研究中考虑的其他制度因素(即除盈利能力以外的其他因素)和宏观经济因素之间的关系。 原创性/价值 本研究强调董事会治理机制对宏观经济和制度变量与公司财务灵活性之间关系的交互影响,为公司财务领域的现有知识体系增添了新的视角。预计研究结果将有助于企业决策者有效管理企业财务灵活性,最大限度地利用财务资源。
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引用次数: 0
A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase 影响日本消费者购买 5G 智能手机行为的因素研究
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-14 DOI: 10.1108/jabs-11-2022-0372
Mikihiro Fukui, Caroline S.L. Tan
PurposeThe purpose of this study is to analyze the determinants influencing Japanese consumers’ behavior toward the purchase of 5G smartphones.Design/methodology/approachEmpirical data was collected through an online survey of 320 Japanese respondents from ages 20 to 59. Data was analyzed by exploratory factor analysis, confirmatory factor analysis and multiple regression analysis.FindingsThe results indicate that hedonic value, user interface and price value (PV) positively influence attitude toward 5G smartphone purchase, while utilitarian value does not. In addition, the mediation effect of social influence (SI) is found to increase those positive effects. Male and female consumers displayed differences in the determinants, showcasing the effect of gender on attitude and behavior.Originality/valueTo the best of the authors’ knowledge, this study is the first research to analyze Japanese consumers’ behaviors’ toward 5G smartphone purchase. Past research for 3G/4G smartphones supported that usefulness positively influenced consumers’ behavior toward smartphones, so usefulness of 5G (e.g. high speed) was expected to be a factor to influence consumer behaviors’ toward 5G smartphones. However, this research reveals that a simple tagline emphasizing such usefulness may not be convincing enough to promote the 5G smartphones to Japanese consumers. Alternatively, the research indicates that introducing the concepts of joyfulness, improved HV and greater PV of the 5G smartphone could attract more consumers in Japan. In addition, SI could enhance the perception of the various benefits of 5G smartphones.
目的本研究旨在分析影响日本消费者购买 5G 智能手机行为的决定因素。结果结果表明,享乐价值、用户界面和价格价值(PV)对购买 5G 智能手机的态度有积极影响,而功利价值则没有。此外,还发现社会影响(SI)的中介效应增强了这些积极影响。据作者所知,本研究是第一项分析日本消费者购买 5G 智能手机行为的研究。以往对 3G/4G 智能手机的研究表明,实用性会对消费者购买智能手机的行为产生积极影响,因此,5G 的实用性(如高速度)有望成为影响消费者购买 5G 智能手机行为的一个因素。然而,这项研究表明,简单地强调这种实用性可能不足以说服日本消费者购买 5G 智能手机。另外,研究表明,引入 5G 智能手机的愉悦性、改进的 HV 和更大的 PV 等概念可以吸引更多日本消费者。此外,SI 还能增强人们对 5G 智能手机各种好处的感知。
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引用次数: 0
Pakistani public sector employees burning with a low blue flame: a case of expanded attribution-emotion model of workplace aggression about perceived organizational obstruction and job neglect 巴基斯坦公共部门雇员燃烧的蓝色低焰:关于组织阻挠和工作忽视感知的工作场所攻击行为的扩大归因-情感模型案例
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-14 DOI: 10.1108/jabs-08-2023-0312
Sania Arif, Sidrah Al Hassan
PurposeEmployees of Pakistani public sector organizations feel thwarted toward their goal attainment because of strict adherence to rules and regulations and tall hierarchies existing in this region. Therefore, keeping in view the harmful effects of perceived organizational obstruction, the aim of the current study was to investigate the perceived organizational obstruction as an attribution that triggers job neglect through perceived organizational frustration. Harvey’s expanded attribution-emotion model of workplace aggression and an attributional perspective on workplace aggression provide the theoretical justification. Moreover, the moderating role of self-control was proposed to mitigate the indirect effect of organizational obstruction on job neglect through perceived organizational frustration.Design/methodology/approachA three-wave data collection was done by using a close-ended questionnaire distributed to a total of 600 administrative employees of public sector organizations operating in Rawalpindi/Islamabad (Pakistan). However, matching three times and discarding the incomplete questionnaires led to a sample of 375 on which the analysis was done.FindingsPerceived organizational obstruction positively predicted job neglect. Likewise, organizational frustration mediated the aforementioned link. Moreover, the higher level of self-control weakens this underlying process by suppressing job neglect behavior.Originality/valueThe current study added to the limited literature on public sector organizations that has taken perceived organizational obstruction as a predictor variable. Moreover, this study explains how this phenomenon translates into non-hostile behavior that is difficult to identify and punish in public sector organizations. Moreover, the trait of self-control is added to the literature of non-hostile behaviors that dampen the impulsivity to indulge in job neglect.
目的由于巴基斯坦公共部门组织严格遵守规章制度,等级制度森严,该地区的员工在实现目标的过程中感到受挫。因此,考虑到感知到的组织阻挠的有害影响,本研究旨在调查感知到的组织阻挠是通过感知到的组织挫折引发工作忽视的一种归因。哈维的工作场所侵犯的扩展归因-情感模型和工作场所侵犯的归因视角提供了理论依据。此外,还提出了自我控制的调节作用,以减轻组织阻挠通过感知到的组织挫败感对工作忽视的间接影响。设计/方法/途径通过向拉瓦尔品第/伊斯兰堡(巴基斯坦)公共部门组织的 600 名行政雇员发放封闭式问卷,进行了三波数据收集。然而,经过三次匹配并剔除不完整的问卷后,得到了 375 份样本,并对其进行了分析。同样,组织挫折感也对上述联系起到了中介作用。此外,较高的自我控制水平会抑制工作忽视行为,从而削弱这一潜在过程。原创性/价值本研究为有限的将感知到的组织障碍作为预测变量的公共部门组织文献增添了新的内容。此外,本研究还解释了这一现象如何转化为公共部门组织中难以识别和惩罚的非敌对行为。此外,本研究还在有关非敌对行为的文献中加入了自我控制特质,这种特质可抑制沉溺于工作疏忽的冲动。
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引用次数: 0
A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase 影响日本消费者购买 5G 智能手机行为的因素研究
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-14 DOI: 10.1108/jabs-11-2022-0372
Mikihiro Fukui, Caroline S.L. Tan
PurposeThe purpose of this study is to analyze the determinants influencing Japanese consumers’ behavior toward the purchase of 5G smartphones.Design/methodology/approachEmpirical data was collected through an online survey of 320 Japanese respondents from ages 20 to 59. Data was analyzed by exploratory factor analysis, confirmatory factor analysis and multiple regression analysis.FindingsThe results indicate that hedonic value, user interface and price value (PV) positively influence attitude toward 5G smartphone purchase, while utilitarian value does not. In addition, the mediation effect of social influence (SI) is found to increase those positive effects. Male and female consumers displayed differences in the determinants, showcasing the effect of gender on attitude and behavior.Originality/valueTo the best of the authors’ knowledge, this study is the first research to analyze Japanese consumers’ behaviors’ toward 5G smartphone purchase. Past research for 3G/4G smartphones supported that usefulness positively influenced consumers’ behavior toward smartphones, so usefulness of 5G (e.g. high speed) was expected to be a factor to influence consumer behaviors’ toward 5G smartphones. However, this research reveals that a simple tagline emphasizing such usefulness may not be convincing enough to promote the 5G smartphones to Japanese consumers. Alternatively, the research indicates that introducing the concepts of joyfulness, improved HV and greater PV of the 5G smartphone could attract more consumers in Japan. In addition, SI could enhance the perception of the various benefits of 5G smartphones.
目的本研究旨在分析影响日本消费者购买 5G 智能手机行为的决定因素。结果结果表明,享乐价值、用户界面和价格价值(PV)对购买 5G 智能手机的态度有积极影响,而功利价值则没有。此外,还发现社会影响(SI)的中介效应增强了这些积极影响。据作者所知,本研究是第一项分析日本消费者购买 5G 智能手机行为的研究。以往对 3G/4G 智能手机的研究表明,实用性会对消费者购买智能手机的行为产生积极影响,因此,5G 的实用性(如高速度)有望成为影响消费者购买 5G 智能手机行为的一个因素。然而,这项研究表明,简单地强调这种实用性可能不足以说服日本消费者购买 5G 智能手机。另外,研究表明,引入 5G 智能手机的愉悦性、改进的 HV 和更大的 PV 等概念可以吸引更多日本消费者。此外,SI 还能增强人们对 5G 智能手机各种好处的感知。
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引用次数: 0
Pakistani public sector employees burning with a low blue flame: a case of expanded attribution-emotion model of workplace aggression about perceived organizational obstruction and job neglect 巴基斯坦公共部门雇员燃烧的蓝色低焰:关于组织阻挠和工作忽视感知的工作场所攻击行为的扩大归因-情感模型案例
IF 2.9 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-14 DOI: 10.1108/jabs-08-2023-0312
Sania Arif, Sidrah Al Hassan
PurposeEmployees of Pakistani public sector organizations feel thwarted toward their goal attainment because of strict adherence to rules and regulations and tall hierarchies existing in this region. Therefore, keeping in view the harmful effects of perceived organizational obstruction, the aim of the current study was to investigate the perceived organizational obstruction as an attribution that triggers job neglect through perceived organizational frustration. Harvey’s expanded attribution-emotion model of workplace aggression and an attributional perspective on workplace aggression provide the theoretical justification. Moreover, the moderating role of self-control was proposed to mitigate the indirect effect of organizational obstruction on job neglect through perceived organizational frustration.Design/methodology/approachA three-wave data collection was done by using a close-ended questionnaire distributed to a total of 600 administrative employees of public sector organizations operating in Rawalpindi/Islamabad (Pakistan). However, matching three times and discarding the incomplete questionnaires led to a sample of 375 on which the analysis was done.FindingsPerceived organizational obstruction positively predicted job neglect. Likewise, organizational frustration mediated the aforementioned link. Moreover, the higher level of self-control weakens this underlying process by suppressing job neglect behavior.Originality/valueThe current study added to the limited literature on public sector organizations that has taken perceived organizational obstruction as a predictor variable. Moreover, this study explains how this phenomenon translates into non-hostile behavior that is difficult to identify and punish in public sector organizations. Moreover, the trait of self-control is added to the literature of non-hostile behaviors that dampen the impulsivity to indulge in job neglect.
目的由于巴基斯坦公共部门组织严格遵守规章制度,等级制度森严,该地区的员工在实现目标的过程中感到受挫。因此,考虑到感知到的组织阻挠的有害影响,本研究旨在调查感知到的组织阻挠是通过感知到的组织挫折引发工作忽视的一种归因。哈维的工作场所侵犯的扩展归因-情感模型和工作场所侵犯的归因视角提供了理论依据。此外,还提出了自我控制的调节作用,以减轻组织阻挠通过感知到的组织挫败感对工作忽视的间接影响。设计/方法/途径通过向拉瓦尔品第/伊斯兰堡(巴基斯坦)公共部门组织的 600 名行政雇员发放封闭式问卷,进行了三波数据收集。然而,经过三次匹配并剔除不完整的问卷后,得到了 375 份样本,并对其进行了分析。同样,组织挫折感也对上述联系起到了中介作用。此外,较高的自我控制水平会抑制工作忽视行为,从而削弱这一潜在过程。原创性/价值本研究为有限的将感知到的组织障碍作为预测变量的公共部门组织文献增添了新的内容。此外,本研究还解释了这一现象如何转化为公共部门组织中难以识别和惩罚的非敌对行为。此外,本研究还在有关非敌对行为的文献中加入了自我控制特质,这种特质可抑制沉溺于工作疏忽的冲动。
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Journal of Asia Business Studies
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