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ESSENTIAL FACTORS FOR BUILDING CUSTOMER RELATIONSHIPS ON FACEBOOK: EVIDENCE FROM THE CZECH REPUBLIC 在facebook上建立客户关系的关键因素:来自捷克共和国的证据
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-06-01 DOI: 10.15240/tul/001/2022-2-009
Ottó Bartók, Jana Matošková
E-commerce has become an integral part of the modern age. The behaviour of e-commerce customers has some specifics, which is useful for firms to understand. As customers’ trust and willingness to accept risk influence the decision to buy a product in e-commerce, it is evident that some unique factors must be in e-commerce which is needed to pay attention to be a successful seller. One of the trends affecting how to manage relations with customers is the use of firm profiles on social networks. This paper identifies factors related to the company’s Facebook profile that influence customer Satisfaction and Loyalty in e-commerce. Furthermore, non-traditional factors such as Self-efficacy or Data security are used. The study provides a primary basis for further research in this area. Data collection was done among e-commerce customers using a questionnaire survey (n = 602). For data analysis, structural equation modelling (SEM) was used. The determined construct contained a total of 9 variables. The findings confirmed that the following factors affect customer satisfaction and loyalty: the perceived usefulness and the amount of information on the Facebook company profile, the perceived Credibility of information given on this profile, the Data security offered by the social network, customer Self-efficacy and Ease of use of the given social network. The results supported the idea that it is possible to build relationships with customers in e-commerce via social networks. To offer credible information in an adequate frequency on the company profile is essential. Furthermore, it is helpful to consider customers’ perceived safety and Self-efficacy, which have also proven to be important in the online environment. These results can serve business practice.
电子商务已经成为现代社会不可分割的一部分。电子商务消费者的行为有一些特殊性,这对企业理解是有用的。由于消费者的信任和接受风险的意愿会影响电子商务中购买产品的决定,很明显,电子商务中必须有一些独特的因素,这是一个成功的卖家需要注意的。影响如何管理与客户关系的趋势之一是在社交网络上使用公司资料。本文确定了影响电子商务中客户满意度和忠诚度的公司Facebook个人资料相关因素。此外,使用了非传统因素,如自我效能感或数据安全性。本研究为该领域的进一步研究提供了初步的基础。数据收集采用问卷调查的电子商务客户(n = 602)。数据分析采用结构方程模型(SEM)。确定的结构共包含9个变量。研究结果证实,以下因素影响客户满意度和忠诚度:感知有用性和信息量在Facebook公司的个人资料,感知可信度在这个个人资料,社交网络提供的数据安全,客户自我效能和易用性的给定的社交网络。研究结果支持了通过社交网络与电子商务客户建立关系是可能的这一观点。在公司简介中以适当的频率提供可靠的信息是至关重要的。此外,考虑顾客的感知安全性和自我效能感是有帮助的,这在网络环境中也被证明是重要的。这些结果可以为商业实践服务。
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引用次数: 1
GREEN MANAGEMENT IMPLEMENTATION: A CASE OF THE BULGARIAN HOTEL MARKET 绿色管理实施:以保加利亚酒店市场为例
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-011
Petr Scholz, Lenka Červová, P. Janeček, I. Linderová
This research article focuses on the ecological operation of accommodation services in Bulgaria. The aim of this article is to evaluate the application of various green management elements and measures in selected hotels in Bulgaria, namely in the cities of Sofia and Varna. The research will pay attention to the implementation of individual green measures in hotel operations as well as a comparison between hotel categories and hotels in the two cities in terms of the application of green measures. Running an environmentally friendly hotel can have several positive effects. It significantly manifests itself in the area of marketing – it creates an image, has an effect on current and prospective guests, and defines the positioning of the hotel. It also impacts the economic and operational aspects, with ecological elements having the potential to reduce hotels’ operating costs. The societal impact of running hotels in an environmentally friendly fashion lies in resource conservation and ensuring environmental sustainability. This research was carried out using mixed research methods, combining semi-structured interviews with hotel management staff in Varna (n = 90) and Sofia (n = 96). The total sample of participating hotels represented 81.6% of hotels in the two cities. The interviews were complemented with a questionnaire survey, which focused on the application of environmentally friendly solutions in hotel operations. In the data analysis stage, the methods of correspondence analysis, the ANOVA test and the Kruskal-Wallis test were used. The results suggest that the higher the hotel category, the stronger the trend to use environmentally friendly methods in running hotels. The research also found that there were differences between the level at which green measures were applied in hotel operations in the two cities. The research results are applicable in practice by national professional associations that support resource conservation and thus affect the entire hospitality industry.
本文的研究重点是保加利亚住宿服务的生态运作。本文的目的是评估各种绿色管理元素和措施的应用在选定的酒店在保加利亚,即在索非亚和瓦尔纳的城市。研究将关注个别绿色措施在酒店运营中的实施情况,以及两个城市的酒店类别和酒店在绿色措施应用方面的比较。经营一家环保酒店可以产生几个积极的影响。它在市场营销领域中表现得非常明显——它创造了一种形象,对现有和潜在的客人产生影响,并定义了酒店的定位。它还影响经济和运营方面,生态因素有可能降低酒店的运营成本。以环保方式经营酒店的社会影响在于节约资源,保证环境的可持续性。本研究采用混合研究方法,结合对瓦尔纳(n = 90)和索菲亚(n = 96)酒店管理人员的半结构化访谈。参与调查的酒店总数占两个城市酒店总数的81.6%。除了访谈外,还进行了问卷调查,重点是在酒店运营中应用环保解决方案。在数据分析阶段,采用了对应分析、方差分析和Kruskal-Wallis检验的方法。结果表明,酒店类别越高,采用环保方式经营酒店的趋势越强。研究还发现,两个城市在酒店运营中采用绿色措施的水平存在差异。研究结果适用于支持资源节约的全国性专业协会的实践,从而影响整个酒店业。
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引用次数: 1
INVESTMENT INCENTIVES IN THE ENVIRONMENT OF THE CZECH REPUBLIC 捷克共和国环境中的投资激励措施
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-001
Petr Blaschke
Investment incentives were originally created particularly to support the inflow of foreign capital into transforming economies. Today, they are also available in the developed countries of Western Europe, where they no longer fulfil their primary function but have become a standard and popular economic policy tool allowing the government to emphasise its impact on the country’s positive economic development (e.g., falling unemployment and reductions in unemployment benefits or recovery of public finance). Like any comprehensive system, the system of investment incentives has its supporters and opponents who cannot agree on their justification. The question is, whether they are efficient from the point of view of the government, as their provider. This is even more prevalent if the given investment was realised without investment support. Using the data of investment incentives provided by CzechInvest and selected macroeconomic indicators (Czech Statistical Office), as well as regression analysis of time series dependences, the aim of this paper is to verify the impact of investment supported by incentives (independent variables) on the macroeconomic climate of the Czech Republic (dependent variables) from 1998 to 2019. Based on the research findings, investment incentives cannot be described as an effective economic policy tool that clearly leads to the regions’ economic development. They contribute to an inflow of investments into (not only) structurally problematic regions (i.e., with higher unemployment or a lower economic level), but the positive impact of these investments on the macroeconomic climate is statistically negligible – not only at the regional level (NUTS 3), but also at the level of the whole economy (NUTS 1). In addition, the question remains as to whether or not the supported investments in the given region would have been implemented without the possibility of using incentives.
投资激励措施最初是专门为支持外国资本流入转型期经济而设立的。今天,它们在西欧发达国家也可以使用,在那里它们不再履行其主要功能,而是成为一种标准和流行的经济政策工具,允许政府强调其对国家积极经济发展的影响(例如,失业率下降和失业救济金的减少或公共财政的恢复)。与任何综合制度一样,投资激励制度也有支持者和反对者,他们对其正当性无法达成一致。问题是,从政府的角度来看,他们是否有效,作为他们的提供者。如果某项投资是在没有投资支持的情况下实现的,这种情况就更为普遍。本文利用捷克投资局提供的投资激励数据和选定的宏观经济指标(捷克统计局),以及时间序列依赖关系的回归分析,验证了激励支持的投资(自变量)对捷克共和国1998 - 2019年宏观经济气候(因变量)的影响。从研究结果来看,投资激励不能被描述为一种有效的经济政策工具,能够明确引导区域经济发展。它们有助于投资流入(不仅是)结构性问题地区(即失业率较高或经济水平较低的地区),但这些投资对宏观经济气候的积极影响在统计上可以忽略不计-不仅在区域一级(NUTS 3),而且在整个经济一级(NUTS 1)。此外,问题仍然是,如果没有使用奖励的可能性,在特定区域所支持的投资是否会得到执行。
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引用次数: 2
DETERMINANTS OF CASH HOLDINGS: EVIDENCE FROM BALKAN COUNTRIES 现金持有的决定因素:来自巴尔干国家的证据
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-008
B. Vuković, K. Mijić, D. Jakšić, Dušan Saković
The purpose of this paper is to identify the determinants and indicate their impact on the company’s cash holdings in the wholesale industry in ten Balkan countries. Effective cash holdings management is key to any company’s healthy and smooth business operation, so comprehending and analyzing the relationship between the company’s internal determinants and cash holdings is vital. The sample used for this work included 106 companies, whose operations were studied over a four-year period (2014–2017), using the panel data model with fixed effects. The obtained results showed that three of the five observed variables (size, leverage, non-cash liquid assets, profitability and asset tangibility) have a statistically significant impact on the company’s cash holdings. It was determined that larger wholesale companies generally hold less cash, primarily due to more favorable external sources of financing, thus, financially stronger wholesale companies on the Balkans are likely to hold less cash. Only by practicing adequate inventory management and receivables collection policy can wholesale companies ensure effective working capital, leading to the fact that more profitable wholesale companies hold more cash. The realized profit of wholesale companies is used to increase liquidity as well as to stimulate business growth and development. The research results revealed that, in order to achieve an optimal cash holdings level, the observed wholesale companies in Balkan countries tend to constantly balance between profitability and liquidity. This paper contributes to improving the liquidity of wholesale companies in Balkan countries. It also offers wholesale companies assistance in establishing and maintaining an optimal cash holdings policy in order to reduce the potential risk of financial distress enable them to take advantage of all investment alternatives to maximize profit. All stakeholders will benefit from the developed model with significant determinants of the cash holdings policy along with the findings of this paper, especially when making decisions related to the cash holdings policy of wholesale companies and improving the overall business efficiency.
本文的目的是确定决定因素,并表明他们对公司的现金持有量在十个巴尔干国家批发行业的影响。有效的现金持有管理是任何公司健康顺利经营的关键,因此理解和分析公司内部决定因素与现金持有之间的关系至关重要。这项工作使用的样本包括106家公司,使用具有固定效应的面板数据模型,对其运营进行了为期四年(2014-2017)的研究。所得结果表明,在观察到的五个变量中,有三个(规模、杠杆、非现金流动资产、盈利能力和资产有形性)对公司的现金持有量有统计学上显著的影响。据确定,较大的批发公司通常持有较少的现金,主要是由于更有利的外部融资来源,因此,巴尔干地区财务状况较强的批发公司可能持有较少的现金。只有实行适当的库存管理和应收账款催收政策,批发公司才能确保有效的营运资金,从而导致盈利能力越强的批发公司持有的现金越多。批发企业实现的利润用于增加流动性,刺激业务增长和发展。研究结果表明,为了达到最优现金持有量水平,观察到的巴尔干国家批发公司倾向于不断平衡盈利能力和流动性。本文对改善巴尔干国家批发企业的流动性有一定的帮助。它还为批发公司提供帮助,建立和维持最佳现金持有政策,以减少财务困境的潜在风险,使他们能够利用所有投资选择来最大化利润。所有利益相关者都将受益于具有现金持有政策重要决定因素的开发模型以及本文的研究结果,特别是在做出与批发公司现金持有政策相关的决策并提高整体业务效率时。
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引用次数: 2
TALENT RETENTION IN SLOVAK COMPANIES: EXPLORATIVE STUDY 斯洛伐克企业的人才保留:探索性研究
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-005
R. Savov, J. Kozáková, Jan Tlučhoř
The success of talent management is based on keeping talented individuals in a company. Attractive work, suitable working environment, strong organizational culture, work flexibility, effective leadership, as well as financial or non-financial benefits are factors that a company can significantly influence in order to retain talent for future tasks. On the other hand, companies should avoid mistakes that complicate retention of talent, for example, extreme workload, conflicts with executives, lack of opportunities for self-development, as well as inadequate financial remuneration. The goal of presented study is to explore differences in talent retention in various types of companies according to several factors. Realized questionnaire study obtained data from 381 companies represented by managers. Data were analyzed quantitatively by ANOVA and results were completed and described by Focus groups qualitative research. The research model was set according to outcomes of previous researches with following most important factors: financial requirements, motivation system, communication and self-development. Also, the challenges from outside and specific procedures provided inside the company to retain talents were added. Obtained outcomes shows interesting differences between companies in successful retention of talents which can be found: in private companies, in companies with foreign capital, in companies with a HR unit, and companies with a better financial situation. Surprising findings were seen in the comparison of companies by size. Despite the better chances of retaining talents in larger companies, the talent retention process is more successful in small ones. Our study helps to understand the current situation in talent retention in different types of Slovak companies and find ways to improvement. Outcomes are significant for managers, researchers and education of future entrepreneurs. However, despite good knowledge of practical implementation of talent retention in Slovak companies there are still limited financial resources and regulations which impede the application of the results obtained.
人才管理的成功是建立在将人才留在公司的基础上的。有吸引力的工作,合适的工作环境,强大的组织文化,工作灵活性,有效的领导,以及财务或非财务利益是公司可以显著影响的因素,以便为未来的任务保留人才。另一方面,企业也要避免一些会使人才保留复杂化的错误,如工作量过大、与高管发生冲突、缺乏自我发展的机会、薪酬不合理等。本研究的目的是根据几个因素来探讨不同类型公司在人才保留方面的差异。所实现的问卷研究获得了381家以管理者为代表的公司的数据。数据通过方差分析进行定量分析,结果通过焦点小组定性研究完成和描述。研究模型是在前人研究成果的基础上建立的,最重要的因素是:财务需求、激励系统、沟通和自我发展。此外,还增加了来自外部的挑战和公司内部提供的留住人才的具体程序。获得的结果显示,在成功留住人才方面,公司之间存在有趣的差异:私营公司、外资公司、有人力资源部门的公司和财务状况较好的公司。在对公司规模的比较中发现了令人惊讶的结果。尽管大公司留住人才的机会更大,但小公司留住人才的过程更成功。我们的研究有助于了解斯洛伐克不同类型公司的人才保留现状,并找到改进的方法。研究结果对管理者、研究人员和未来企业家的教育具有重要意义。然而,尽管斯洛伐克公司对人才保留的实际执行情况有很好的了解,但财政资源和规章仍然有限,阻碍了所取得成果的应用。
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引用次数: 1
RESEARCH ON THE MACRO NET FINANCIAL ASSETS VALUE EFFECT OF MONETARY POLICY 货币政策的宏观净金融资产价值效应研究
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-010
Xiaoting Wang, Peilong Shen, Iveta Palečková
This paper focuses on the impact of Chinese and US monetary policy on the net financial assets value of macro balance sheet from both theoretical and empirical aspects and reveals the sectoral solvency risk conduction path based on the balance sheet channel. In addition, the paper is focused on the effects of the interest rate as a target tool for monetary policy on the macro net financial assets. In the theoretical analysis, the net present value model of the economy is constructed, and a general equilibrium model representing the relationship between the real interest rate and net asset value of five sectors is derived (government, financial, resident, enterprise and central bank sector). This model explains the basic principle how interest rates affect net financial assets values. The dataset includes the central bank, commercial banks and shadow banks, and the stock and equity liabilities of the debtor are taken as the net asset of financial institutions during the period 2000–2016. The empirical results show that an increase in the real deposit interest rate improves the net financial assets value of the four sectors, and an increase in the real loan interest rate reduces the net financial assets value of the four sectors, while the effect of the real loan interest rate is greater than the real deposit interest rate. The effect ranking of interest rates on the four sectors is financial, enterprise, government, and resident sector. Overall, loose monetary policies can reduce macro-financial risks through the balance sheet channel, while the negative effects of long-term low-interest policies should be prevented; the macro-policies should hedge sectoral risks triggered by the exit of the easing policy via the macro balance sheet channel.
本文从理论和实证两个方面研究了中美货币政策对宏观资产负债表金融资产净值的影响,揭示了基于资产负债表通道的行业偿付能力风险传导路径。此外,本文还重点研究了利率作为货币政策目标工具对宏观净金融资产的影响。在理论分析中,构建了经济净现值模型,推导出政府、金融、居民、企业和央行五个部门实际利率与资产净值关系的一般均衡模型。这个模型解释了利率如何影响金融资产净值的基本原理。数据集包括中央银行、商业银行和影子银行,并将债务人的股票和权益负债作为2000-2016年期间金融机构的净资产。实证结果表明,实际存款利率的提高提高了四个部门的金融资产净值,实际贷款利率的提高降低了四个部门的金融资产净值,而实际贷款利率的影响大于实际存款利率。利率对金融、企业、政府、居民四个部门的影响排序。总体而言,宽松货币政策可以通过资产负债表渠道降低宏观金融风险,同时要防范长期低利率政策带来的负面影响;宏观政策应通过宏观资产负债表渠道对冲宽松政策退出引发的行业风险。
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引用次数: 1
FINANCIAL CAPABILITY AS A FUNCTION OF FINANCIAL LITERACY, FINANCIAL ADVICE, AND FINANCIAL SATISFACTION 财务能力是财务知识、财务建议和财务满意度的函数
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-009
Khurram Ajaz Khan, Gentjan Çera, Sandra Raquel Pinto Alves
There is no substantial evidence that exists in the literature to establish the link between financial advice and financial capability fully establishes, even though ‘getting help’ is identified as an important aspect of financial capability. This study sets out to fulfil a couple of objectives. Its primary goal is to investigate the effects that a combination of financial literacy elements (financial attitude, financial knowledge, and financial behaviour), financial advice as well as financial satisfaction have on individuals’ financial capability, and secondly, to test and prescribe the improved scale of financial capability measurement. This research has been administered in Spain at an individual level. Hierarchical regression method along with Z-test were used. Regressions’ outcomes reveal that financial constructs positively impact the individuals’ financial capability. From the viewpoint of policymakers, it is vital to fully comprehend the significant factors influencing financial capability to plan better strategies to empower the citizens with adequate skills, abilities, and behaviour so to succeed in dealing with financial matters in daily basis. The originality and value added to the present study is two-fold. Firstly, it comprehensively examines the wide-ranging financial indicators seen as critical in determining financial capability, which remain yet not quite covered in other studies. Second, both indicators used to measure the financial capability revealed no substantial differences, therefore an improved composite scale is prescribed as useful in measuring financial capability in future research.
尽管“获得帮助”被认为是财务能力的一个重要方面,但文献中并没有充分的证据表明财务建议和财务能力之间存在联系。这项研究旨在实现几个目标。其主要目的是研究理财素养要素(理财态度、理财知识和理财行为)、理财建议和理财满意度对个人理财能力的影响,其次是测试和规定改进后的理财能力测量量表。在西班牙,这项研究是在个人层面进行的。采用层次回归法和z检验。回归结果显示,财务结构正向影响个人的财务能力。从政策制定者的角度来看,至关重要的是要充分了解影响财务能力的重要因素,以便制定更好的战略,使公民具备足够的技能、能力和行为,从而成功地处理日常财务事务。本研究的原创性和附加值是双重的。首先,它全面审查了被视为决定财务能力的关键的广泛财务指标,这些指标在其他研究中尚未完全涵盖。其次,两种衡量财务能力的指标均未发现实质性差异,因此,本文提出了一种改进的综合量表,以便在未来的研究中更好地衡量财务能力。
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引用次数: 7
AN EMPIRICAL STUDY TO INVESTIGATE THE COERCIVE MANAGEMENT BEHAVIOR: EVIDENCE FROM ACADEMIA 强制性管理行为的实证研究:来自学术界的证据
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-003
Niusha Eivazzadeh, Halil Nadi̇ri̇
The current study aimed to investigate the relationship between compulsory citizenship behavior and turnover intention of academics in Iranian universities. The effects of other components, such as the perception of organizational justice and psychological security, on this relationship were tested as mediators. Moreover, some demographic elements were considered as controlling factors. The nonprobability convenience sampling method used to collect the data, which were analyzed statistically by applying CFA and structural equation modeling (Path Diagram followed by the maximum likelihood estimation method). It was determined compulsory citizenship behavior increases the academics’ turnover intention in Iranian universities while mediation elements, such as organizational justice and psychological security, reduce this negative consequence. The result shows that reducing the negative influence of CCB in the organization causes less percentage of turnover intention. Rising the employees’ perception of organizational justice and their psychological security, is helpful for the administration to achieve this goal. Findings notify managers that (1) fairness in all work-related outcomes and (2) making the working environment psychologically secure decreases the academics’ intention to leave although they feel the pressure of doing extra-role duties. The most interesting finding is that psychological security held a substantially stronger effect on reducing the negative consequences of CCB than organizational justice. For organizations and managers, the emphasis should be on preparing work environments supportive of high organizational justice and employees’ psychological security to maintain turnover intention at its lowest levels. Regarding the compatibility of the study with the Journal focus, we can mention that results will allow HR practitioners a better understanding of essential factors they have to focus in their leadership style and management efforts to reduce the financial and spiritual costs of turnover intention.
本研究旨在探讨伊朗大学学者的义务公民行为与离职意愿之间的关系。其他组成部分,如组织公平感和心理安全感,对这种关系的影响作为中介进行了测试。此外,一些人口因素被认为是控制因素。采用非概率便利抽样法收集数据,运用CFA和结构方程建模(路径图后最大似然估计法)进行统计分析。研究发现,强制公民行为增加了伊朗大学学者的离职意愿,而组织公正和心理安全等中介因素则降低了这一负面后果。结果表明,减少组织中CCB的负面影响会导致更少的离职意愿。提高员工的组织公平感和心理安全感,有助于管理层实现这一目标。研究结果告诉管理者,(1)公平对待所有与工作相关的结果,(2)营造心理上安全的工作环境,会降低学者的离职意愿,尽管他们感到做角色外职责的压力。最有趣的发现是,心理安全在减少CCB的负面影响方面的作用要比组织公正强得多。对于组织和管理者来说,重点应该是准备支持高组织公正和员工心理安全的工作环境,以保持最低的离职倾向。关于该研究与期刊焦点的兼容性,我们可以提到,结果将使人力资源从业者更好地了解他们在领导风格和管理努力中必须关注的基本因素,以减少离职意愿的财务和精神成本。
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引用次数: 1
THE COMPETENCY-BASED TRAINING & ASSESSMENT, AND IMPROVEMENT OF TECHNICAL COMPETENCIES AND CHANGES IN PEDAGOGICAL BEHAVIOR 基于能力的培训和评估,技术能力的提高和教学行为的变化
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-006
S. Khan, Rizwan Raheem Ahmed, D. Štreimikienė, J. Streimikis, M. A. Jatoi
This research aims to analyze the improvement of technical competencies and changes in pedagogical behavior on competency-based training and assessment. We developed a modified conceptual model with the help of previous literature. We examined the impact of competency-based training & assessment on traditional teaching methodologies, practical teaching strategies, technical knowledge, and pedagogical & technical components as outcome variables. We also incorporated behavior & psychological aspects of teachers as mediators in our modified conceptual model and examined the mediation between exogenous and endogenous variables. We have collected the data of 458 respondents using a modified structured questionnaire from public and private teachers of Sindh technical and vocational institutions online from different regions of Sindh, Pakistan. For the data analyses, we employed SEM-based multivariate techniques. The findings exhibit that the direct relationship between competency-based training & assessment (independent variable) has a significant and positive influence on traditional teaching methodologies, practical teaching strategies, technical knowledge, and pedagogical & technical components as outcome variables. Similarly, the findings further concluded that behavior & psychological aspects are potent mediators between competency-based training & assessment and traditional teaching methodologies, teaching-learning abilities, practical teaching strategies, technical knowledge, and pedagogical & technical components as outcome variables. Hence, the behavior & psychological aspects of teachers is a vital factor that accelerates the impact of competency-based training & assessment on the dependent variables. The outcomes of this research are imperative theoretical and practical implications, which may guide the direction of future researchers and policymakers of vocational training and education.
本研究旨在分析技术胜任力的提升与教学行为在胜任力训练与评估上的变化。我们在先前文献的帮助下开发了一个改进的概念模型。我们考察了以能力为基础的培训和评估对传统教学方法、实践教学策略、技术知识以及作为结果变量的教学和技术成分的影响。我们还将教师的行为和心理方面作为中介纳入改进的概念模型中,并检验了外生变量和内生变量之间的中介作用。我们使用修改后的结构化问卷收集了458名受访者的数据,这些受访者来自巴基斯坦信德省不同地区的信德省技术和职业机构的在线公立和私立教师。对于数据分析,我们采用基于sem的多变量技术。研究发现,以胜任力为基础的培训与评估(自变量)对传统教学方法、实践教学策略、技术知识和教学与技术成分作为结果变量具有显著的正向影响。同样,研究结果进一步得出结论,行为和心理方面是基于能力的培训和评估与传统教学方法、教与学能力、实践教学策略、技术知识以及作为结果变量的教学和技术成分之间的有效中介。因此,教师的行为和心理方面是加速基于能力的培训和评估对因变量影响的重要因素。本研究结果具有重要的理论和实践意义,对未来职业培训与教育的研究者和政策制定者具有指导意义。
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引用次数: 4
TRENDS IN THE CATERING AND ACCOMMODATION BUSINESS IN THE MORAVIAN SILESIAN REGION 摩拉维亚西里西亚地区餐饮和住宿业务的趋势
IF 1.5 4区 经济学 Q3 ECONOMICS Pub Date : 2022-03-01 DOI: 10.15240/tul/001/2022-1-012
M. Kostková, Pavlína Pellešová, Patrik Kajzar
The development of tourism trends significantly influences the tourist attractiveness of the destination ad increases tourist attendance. The paper presents the results of the research Tourist Trends in the Moravian Silesian Region (MSR), which focused on examining trends in accommodation and catering facilities, as a significant part of tourism services. The research area included trends and innovations in the field of services and the reaction of the offer of these services due to the change in the preferences of customers and visitors to these facilities. The main goal of the paper was to identify new trends in the offer of accommodation and catering services and to determine factors affecting repeat visit or purchase. Quantitative research using a questionnaire survey and qualitative research using structured interviews with business representatives in 2017 and 2020 was used and the results were compared. The opinions of visitors and representatives of the business on service quality indicators were compared. The dependence of service quality indicators related to repeat visits or service purchases was examined using the chi-squared test of independence. Evaluations of some service quality indicators did not confirm their dependence on repeat visits/purchases. Representatives of accommodation and catering services have a common opinion on the importance of specific indicators of service quality for repeat guest visits. The survey showed changes in the offer and quality of services of accommodation and catering companies in the Moravian Silesian Region due to changing preferences of the customers. The formulation of new trends in this part of the offer of tourism can serve as an inspiration for local entrepreneurs in the region and lead them to develop new products and introduce new services, to increase their business success and also to increase tourist attendance in the region.
旅游趋势的发展会显著影响目的地的旅游吸引力,增加游客的上座率。本文介绍了摩拉维亚西里西亚地区(MSR)旅游趋势研究的结果,该研究的重点是检查住宿和餐饮设施的趋势,作为旅游服务的重要组成部分。研究领域包括服务领域的趋势和创新,以及由于顾客和游客对这些设施的偏好变化而提供这些服务的反应。本文的主要目标是确定提供住宿和餐饮服务的新趋势,并确定影响重复访问或购买的因素。在2017年和2020年,采用问卷调查的定量研究和对企业代表进行结构化访谈的定性研究,并对结果进行比较。比较游客和商家代表对服务质量指标的意见。使用卡方独立性检验检验服务质量指标与重复访问或服务购买的相关性。对一些服务质量指标的评估并没有证实他们对重复访问/购买的依赖。住宿和餐饮服务的代表对服务质量的具体指标对回头客的重要性有共同的看法。调查显示,由于顾客偏好的变化,摩拉维亚西里西亚地区住宿和餐饮公司提供的服务和服务质量发生了变化。在旅游业提供的这一部分中制定新趋势可以为该地区的当地企业家提供灵感,并引导他们开发新产品和引入新服务,以增加他们的商业成功,并增加该地区的游客人数。
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引用次数: 1
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E & M Ekonomie a Management
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