Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240194
Chris Brown
AbstractUrban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities.Keywords: Big-system librariesurban librariesevolving roleschallengesinclusivitysocial workersempowering communitiestechnological competencedigital dividecustomer servicede-escalation techniquestrauma-informed servicescultural competenceintersectionalityunemploymenthomelessnessmental healthsubstance abusesafe spacescommunity-wide challengesdiversityimmigrant populationscitizenship supporttrustcustomer satisfaction Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Navigating Change: Building and Supporting Staff Teams to Meet the New Realities of Big-System Libraries","authors":"Chris Brown","doi":"10.1080/01930826.2023.2240194","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240194","url":null,"abstract":"AbstractUrban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities.Keywords: Big-system librariesurban librariesevolving roleschallengesinclusivitysocial workersempowering communitiestechnological competencedigital dividecustomer servicede-escalation techniquestrauma-informed servicescultural competenceintersectionalityunemploymenthomelessnessmental healthsubstance abusesafe spacescommunity-wide challengesdiversityimmigrant populationscitizenship supporttrustcustomer satisfaction Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136064754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240193
Elijah Scott, D. Whisenant, Ellen Bishop, Dawn B. Aguero, Michael K. Porter, Katherine Parker
Abstract The Florida Virtual Campus (FLVC), a statewide library consortium serving 40 public colleges and universities in Florida, implemented a new integrated library system for all libraries in 2020–2021. The scope and scale of the project were highly complex, requiring robust communication strategies and mechanisms for success. FLVC worked with its member libraries and other stakeholders to create an organizational framework for the project. After the completion of the project, FLVC surveyed project participants to assess the effectiveness of the organizational framework. Overall results were strongly positive, while some areas for improvement were identified.
{"title":"Implementing a Library Services Platform Using an Organizational Framework","authors":"Elijah Scott, D. Whisenant, Ellen Bishop, Dawn B. Aguero, Michael K. Porter, Katherine Parker","doi":"10.1080/01930826.2023.2240193","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240193","url":null,"abstract":"Abstract The Florida Virtual Campus (FLVC), a statewide library consortium serving 40 public colleges and universities in Florida, implemented a new integrated library system for all libraries in 2020–2021. The scope and scale of the project were highly complex, requiring robust communication strategies and mechanisms for success. FLVC worked with its member libraries and other stakeholders to create an organizational framework for the project. After the completion of the project, FLVC surveyed project participants to assess the effectiveness of the organizational framework. Overall results were strongly positive, while some areas for improvement were identified.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"797 - 825"},"PeriodicalIF":1.4,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43027884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240192
Isabelle Joing
Abstract The present study focuses on the diverse relationships between middle-school students and their school library. Students between the ages of 10 and 15 were observed in an urban French middle school during an ethnographic experience. The results show the importance of the school library as a refuge for marginalized, younger, and/or feel bad students as well as those who like to read. The library also contributes to student well-being by acting as a bulwark against the cold and agitation of the playground. The recommendations call on school administrators to recognize the importance of the school library to adolescents and to provide ongoing access.
{"title":"The School Library: An Important Place for Adolescents’ Well-Being.","authors":"Isabelle Joing","doi":"10.1080/01930826.2023.2240192","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240192","url":null,"abstract":"Abstract The present study focuses on the diverse relationships between middle-school students and their school library. Students between the ages of 10 and 15 were observed in an urban French middle school during an ethnographic experience. The results show the importance of the school library as a refuge for marginalized, younger, and/or feel bad students as well as those who like to read. The library also contributes to student well-being by acting as a bulwark against the cold and agitation of the playground. The recommendations call on school administrators to recognize the importance of the school library to adolescents and to provide ongoing access.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"777 - 796"},"PeriodicalIF":1.4,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59150707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240195
Jung Mi Scoulas, Elena Carrillo, Linda Naru
AbstractThis column discusses the benefits and limitations of continuous assessment by reporting on the authors’ perspectives of ongoing assessment using examples from patron surveys designed to understand user experience in the physical library and to measure whether needs were met throughout the pandemic. This column will be helpful to anyone involved in assessment or who is interested in what factors to consider while carrying out ongoing assessment or using evidence-based data for decision-making.Keywords: Assessmentsurveyacademic libraryplanningdecision-making
{"title":"Ongoing Assessments: Benefits and Challenges of Using Patron Surveys during the Pandemic","authors":"Jung Mi Scoulas, Elena Carrillo, Linda Naru","doi":"10.1080/01930826.2023.2240195","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240195","url":null,"abstract":"AbstractThis column discusses the benefits and limitations of continuous assessment by reporting on the authors’ perspectives of ongoing assessment using examples from patron surveys designed to understand user experience in the physical library and to measure whether needs were met throughout the pandemic. This column will be helpful to anyone involved in assessment or who is interested in what factors to consider while carrying out ongoing assessment or using evidence-based data for decision-making.Keywords: Assessmentsurveyacademic libraryplanningdecision-making","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136064912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240196
Sarah LeMire
AbstractMilitary veterans are employed in a variety of roles in libraries, from library security to library administration. This article explores how a military background impacts a library employee’s experience working in libraries, including the barriers that veterans encounter as well as the strengths that veterans bring to the library community. This article provides concrete, actionable suggestions that library administrators can implement in order to help their libraries become more veteran friendly, not only for patrons, but also for employees.Keywords: Veteransmilitarymanagement and library employees Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Veterans as Library Employees: Insights and Ideas for Library Administrators","authors":"Sarah LeMire","doi":"10.1080/01930826.2023.2240196","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240196","url":null,"abstract":"AbstractMilitary veterans are employed in a variety of roles in libraries, from library security to library administration. This article explores how a military background impacts a library employee’s experience working in libraries, including the barriers that veterans encounter as well as the strengths that veterans bring to the library community. This article provides concrete, actionable suggestions that library administrators can implement in order to help their libraries become more veteran friendly, not only for patrons, but also for employees.Keywords: Veteransmilitarymanagement and library employees Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136064753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-18DOI: 10.1080/01930826.2023.2240191
M. Teresa Doherty, Jenny Stout
Abstract This article uses document analysis to review the content of the policies available on the library websites of 119 academic member institutions of the Association of Research Libraries (ARL) for policies that address viewing legal visual (video or images) pornography on computers within library spaces. The authors seek to answer the question: How do ARL member libraries address the viewing of legal online pornography by adults in their library spaces as noted in policies or guidelines on their website?
{"title":"Viewing Legal Online Pornography by Adults in ARL Libraries: Website Policies and Guidelines","authors":"M. Teresa Doherty, Jenny Stout","doi":"10.1080/01930826.2023.2240191","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240191","url":null,"abstract":"Abstract This article uses document analysis to review the content of the policies available on the library websites of 119 academic member institutions of the Association of Research Libraries (ARL) for policies that address viewing legal visual (video or images) pornography on computers within library spaces. The authors seek to answer the question: How do ARL member libraries address the viewing of legal online pornography by adults in their library spaces as noted in policies or guidelines on their website?","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"766 - 776"},"PeriodicalIF":1.4,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47781651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-10DOI: 10.1080/01930826.2023.2240190
Brian Clark
Abstract Many institutions face low deposit rates with their institutional repositories despite investing substantial resources in implementing and supporting these systems. Deposit rates are higher in IRs that offer mediated deposits; however, this can be a time and labor intensive process. This article describes a method for copying open access articles and corresponding descriptive metadata from open repositories for archiving in an institutional repository using Beautiful Soup and Selenium as web scraping tools. This method quickly added hundreds of articles to an IR without relying on faculty participation or consulting publisher policies, increasing repository downloads and usage.
{"title":"Proactive Institutional Repository Collection Development Techniques: Archiving Gold Open Access Articles and Metadata Retrieved with Web Scraping","authors":"Brian Clark","doi":"10.1080/01930826.2023.2240190","DOIUrl":"https://doi.org/10.1080/01930826.2023.2240190","url":null,"abstract":"Abstract Many institutions face low deposit rates with their institutional repositories despite investing substantial resources in implementing and supporting these systems. Deposit rates are higher in IRs that offer mediated deposits; however, this can be a time and labor intensive process. This article describes a method for copying open access articles and corresponding descriptive metadata from open repositories for archiving in an institutional repository using Beautiful Soup and Selenium as web scraping tools. This method quickly added hundreds of articles to an IR without relying on faculty participation or consulting publisher policies, increasing repository downloads and usage.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"743 - 765"},"PeriodicalIF":1.4,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47134730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01930826.2023.2219604
Russell Michalak
Abstract This paper presents a case study of a book reduction project undertaken by an academic library. The project aimed to reduce the size of the library’s monograph collection by 61% and maintain a relevant and accessible print collection that best serves the needs of its users. To achieve this goal, the library outsourced technical services work and relied on temporary student workers to assist in the project. The paper discusses the challenges faced in onboarding and training temporary workers, as they had varying levels of experience and lacked knowledge of library terminology. To address these issues, the library provided onboarding and training, regular 1 + 1 meetings, and the effective use of project management software. The use of data analysis provided by LibraryIQ allowed for an objective assessment of which items to retain or remove. While removing materials could have negative implications, the project’s emphasis on clear communication and ongoing evaluation of the collection’s relevance and accessibility ensured that the library continues to meet the evolving needs of its users. The paper highlights the importance of effective project management, clear communication, and ongoing evaluation in managing library collections. The project’s strategies and insights can provide valuable guidance for other libraries looking to undertake similar collection management projects.
{"title":"Outsourcing Technical Services to Streamline Collection Management: A Case Study of an Academic Library’s Book Reduction Project","authors":"Russell Michalak","doi":"10.1080/01930826.2023.2219604","DOIUrl":"https://doi.org/10.1080/01930826.2023.2219604","url":null,"abstract":"Abstract This paper presents a case study of a book reduction project undertaken by an academic library. The project aimed to reduce the size of the library’s monograph collection by 61% and maintain a relevant and accessible print collection that best serves the needs of its users. To achieve this goal, the library outsourced technical services work and relied on temporary student workers to assist in the project. The paper discusses the challenges faced in onboarding and training temporary workers, as they had varying levels of experience and lacked knowledge of library terminology. To address these issues, the library provided onboarding and training, regular 1 + 1 meetings, and the effective use of project management software. The use of data analysis provided by LibraryIQ allowed for an objective assessment of which items to retain or remove. While removing materials could have negative implications, the project’s emphasis on clear communication and ongoing evaluation of the collection’s relevance and accessibility ensured that the library continues to meet the evolving needs of its users. The paper highlights the importance of effective project management, clear communication, and ongoing evaluation in managing library collections. The project’s strategies and insights can provide valuable guidance for other libraries looking to undertake similar collection management projects.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"682 - 699"},"PeriodicalIF":1.4,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45839332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01930826.2023.2219598
Martha J. Spear
Abstract The author presents a first-hand account of a self-identified problem employee. She focuses on her role as a new manager in a large public library. She identifies problem behaviors and the negative attitudes behind them. She lists a number of causes for becoming a problem employee. She looks at the failures of her supervisor and the library system, including the lack of communication, clear direction, and concrete feedback. She examines the shortcomings of her library school management course in preparing her to lead. She identifies self-doubt as another culprit. She confesses that she did not see herself as management material and lacked role models. She acknowledges that her early academic success made her resistant to seek help or to modify her work behaviors. She explains how her role as a problem employee was allowed to persist for several years. Finally, the author shows how she changed from being a problem employee to a productive member of the library staff. She offers both personal and generic suggestions for solving the problem of having problem employees.
{"title":"I Was a Problem Employee: How to Be a Subtly Bad Librarian","authors":"Martha J. Spear","doi":"10.1080/01930826.2023.2219598","DOIUrl":"https://doi.org/10.1080/01930826.2023.2219598","url":null,"abstract":"Abstract The author presents a first-hand account of a self-identified problem employee. She focuses on her role as a new manager in a large public library. She identifies problem behaviors and the negative attitudes behind them. She lists a number of causes for becoming a problem employee. She looks at the failures of her supervisor and the library system, including the lack of communication, clear direction, and concrete feedback. She examines the shortcomings of her library school management course in preparing her to lead. She identifies self-doubt as another culprit. She confesses that she did not see herself as management material and lacked role models. She acknowledges that her early academic success made her resistant to seek help or to modify her work behaviors. She explains how her role as a problem employee was allowed to persist for several years. Finally, the author shows how she changed from being a problem employee to a productive member of the library staff. She offers both personal and generic suggestions for solving the problem of having problem employees.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"714 - 721"},"PeriodicalIF":1.4,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47171967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01930826.2023.2219602
Peggy Nzomo
Abstract The purpose of this study was to investigate the impact of covid-19 on library services as perceived by international students and scholars at Kent State University, a medium-sized public research university in the mid-west, in the United States. A second general purpose was to increase awareness of library resources and services among the international student population. The study used a self-reported questionnaire (Qualtrics survey) to find out the use of library services and resources by international students’ pre-pandemic and during the pandemic. Using google analytics, the study also compared visits of the library website from pre-pandemic and during the pandemic by the general student population. The author also obtained statistics from various library departments to compare pre-pandemic and pandemic usage. Additionally, informal interviews were conducted by the author to find out librarians’ perceptions of how Covid-19 impacted their services and policies. The survey results showed a general lack of awareness of library resources and services among the international student population both pre-pandemic and during the pandemic. The usage statistics and reports from the librarians revealed a high impact of the pandemic on Interlibrary Loan (ILL), circulation, acquisitions and instruction services, but a modest/minimal impact on reference services and visits to the library website. Recommendations include increased marketing efforts and outreach to the international student population and by extension to all students especially long-distance students or online-only students. The study also highlights the importance of open access, consortia, and Institutional repositories and the role they play in enhancing equitable access to information. The study encourages libraries to leverage new technologies that would improve services while also advocating for policies that would help bridge the digital divide.
{"title":"The Impact of COVID-19 on the Use of Library Resources and Services by International Students: A Case Study","authors":"Peggy Nzomo","doi":"10.1080/01930826.2023.2219602","DOIUrl":"https://doi.org/10.1080/01930826.2023.2219602","url":null,"abstract":"Abstract The purpose of this study was to investigate the impact of covid-19 on library services as perceived by international students and scholars at Kent State University, a medium-sized public research university in the mid-west, in the United States. A second general purpose was to increase awareness of library resources and services among the international student population. The study used a self-reported questionnaire (Qualtrics survey) to find out the use of library services and resources by international students’ pre-pandemic and during the pandemic. Using google analytics, the study also compared visits of the library website from pre-pandemic and during the pandemic by the general student population. The author also obtained statistics from various library departments to compare pre-pandemic and pandemic usage. Additionally, informal interviews were conducted by the author to find out librarians’ perceptions of how Covid-19 impacted their services and policies. The survey results showed a general lack of awareness of library resources and services among the international student population both pre-pandemic and during the pandemic. The usage statistics and reports from the librarians revealed a high impact of the pandemic on Interlibrary Loan (ILL), circulation, acquisitions and instruction services, but a modest/minimal impact on reference services and visits to the library website. Recommendations include increased marketing efforts and outreach to the international student population and by extension to all students especially long-distance students or online-only students. The study also highlights the importance of open access, consortia, and Institutional repositories and the role they play in enhancing equitable access to information. The study encourages libraries to leverage new technologies that would improve services while also advocating for policies that would help bridge the digital divide.","PeriodicalId":46427,"journal":{"name":"Journal of Library Administration","volume":"63 1","pages":"722 - 740"},"PeriodicalIF":1.4,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42300996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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