Knowledge and Process Management最新文献

Knowledge management has been extensively studied in various fields such as strategic management, project management, and supply chain management. As a result, numerous measurements have been developed to measure knowledge management processes, strategies, capabilities, or activities. However, a review of existing measurement instruments from 17 studies demonstrates that those instruments vary greatly in the number of measurement items, ranging from 1 to 59, and that none of them, with one exception, covers all the nine distinct classes of knowledge management activities identified by the knowledge chain theory. This study aims at using the knowledge chain theory to measure knowledge management activities in supply chain management. As a starting point, our instrument begins with the nine classes of knowledge chain activities, including knowledge acquisition, selection, generation, assimilation, emission, measurement, control, coordination, and leadership. This new instrument is tested via an online survey of 156 supply chain professionals in the United States. Evidence of construct validity and reliability is provided by both exploratory and confirmatory factor analyses. Both theoretical and practical contributions are also discussed.

This paper proposes a framework that investigates the impact of knowledge quality on innovation in Malaysian manufacturing firms. It explores the effect of innovation on non-financial performance (learning and growth; internal processes) of Malaysian manufacturing companies. Three hundred eighty-eight questionnaires were collected from middle and top engineers, managers, and technicians and were used to conduct the analyses. Structural equation modeling (SEM) is used for testing the developed hypotheses. The result of analyses confirmed the impact of determinants (absorptive capacity, functional diversity, and knowledge network) on knowledge quality. This study also confirmed that knowledge quality has a significant impact on innovation, while innovation has a significant effect on non-financial performance. This paper also revealed that knowledge quality determinants have a significant influence on the non-financial performance of manufacturing firms in Malaysia. The present study examined the relationship between these factors (related to internal and external knowledge), knowledge quality, innovation, and non-financial performance (internal process and learning and growth) in the manufacturing companies of Malaysia.

We investigated the relationships among leadership, workplace climate, employee citizenship behavior (ECB), and knowledge sharing behavior. Survey data were collected from employees in the multi-sector industry, including engineering and construction. We found that leadership affected workplace climate and citizenship behavior; workplace climate and citizenship behavior influenced knowledge sharing behavior; and workplace climate and citizenship behavior mediated between leadership and knowledge sharing. This study focused on how leadership, climate, and behavioral aspects affect individual behavior and the role of citizenship behavior and workplace climate.

Drawing is a visual mode of communication. Teaching drawing requires one-to-one personal interaction among the tutor and the learner. The technical drawing is no exception, and it requires a considerable amount of imagination skills. On-line mode of pedagogy shall be occupying a substantial portion of the mode of delivery in teaching and learning during, as well as, after the coronavirus disease 2019 (COVID-19) pandemic era. This work focuses on the training and knowledge sharing of machine drawing skills through online mode, which is the requirement of the present era. A knowledge management perspective for machine drawing pedagogy is involved in this work. Challenges in the online pedagogy of machine drawing are deliberated through Ishikawa diagram and service Failure Modes and Effects Analysis. A maker education perspective of online machine drawing pedagogy is delineated. An approach toward knowledge workforce, knowledge transfer, and tacit knowledge is adopted for online teaching of machine drawing. Finally, conclusions are drawn in context of online pedagogy for a spatial visualization–based course like machine drawing.

The aim of this study is to shed lights on the impacts of various dimensions of organisational trust on organisational performance in a specific context, comparing the information and communication technologies (ICT) and forest industries with different kinds of employees (i.e., white-collar vs. blue-collar employees). Specifically, we move beyond most prior studies on organisational trust and simultaneously study trust equilibrium pattern of the relationship between interpersonal and impersonal with organisational performance. Our quantitative empirical analysis is based on a two-survey data including respondents within large corporations in ICT (304 respondents) and forest industries (411) in Finland. For the analyses we utilise PLS for structural equation modelling (SEM). The results show the connection of interpersonal trust and impersonal trust to the performance. The results emphasised the role of competence-related dimensions in performance. In addition, we observed some industry-specific peculiarities regarding the effect of both interpersonal and impersonal trust.

This paper intends to ascertain the veracity of reported data on deaths and testing pertaining to the novel coronavirus in India. We use a widely used forensic audit technique called Benford's law to analyze the data, and our findings suggest anomalies in the reported numbers and the reported data for most of the states do not adhere to the Benford distribution. The implications of these findings are manifold, especially on the trajectory of policy-making, vaccination strategy, and preparedness for future waves and new variants. We strongly argue for the need for a robust data collection and reporting mechanism, creating a central data repository, and instituting a data-driven policy framework as key steps in the process management bulwark for managing such future pandemics and other events concerning public health.

Organizational Knowledge Management (OKM) has a great potential to contribute to companies and nations. The highest complexity of its application may be found in the scope of the Supply Chain (SC), due to being composed of numerous interrelated organizations, often with quite different characteristics. In addition, the current context of the fourth Industrial Revolution, also called Industry 4.0 (I4.0) that, when occurring within SC, gave birth to what has been called Supply Chain 4.0 (SC4.0), the context in which even more complex challenges to KM could be expected. Since scientific investigations at the intersection of these themes (KM and SC4.0) are still scarce, this research conducts a systematic literature review and a content analysis, both aiming to consolidate the related state-of-the-art of scientific development, capable of sustaining further advances in the field to tackle its new and challenging aspects. It complements and expands previous literature reviews in terms of its focus on SC4.0. In addition, it proposes, grounded in the results achieved, a conceptual model for KM in the context of SC4.0. It was identified that I4.0 brought important changes to the management of supply chains of the Industry 4.0 era and KM within it, although human factor – mainly behavior and relationships – remain a central aspect despite the increased adoption of a broad range of new technologies. Factors that enhance or limit KM in SC4.0 were also discussed and summarized, as well as the main relationships between them. In addition, gaps, limitations, and opportunities for future research are presented.

In the contemporary world, green innovation (GI) is the most discussed area to enhance corporate sustainable performance (CSP) in manufacturing firms. The knowledge management (KM) process is also a key determinant of GI. Existing literature is limited to KM and its impact on CSP. This study aims to determine the effect of the KM process on sustainable corporate performance with the association of GI and absorptive capacity. The survey method was used to collect data from 250 respondents of manufacturing firms in Pakistan. Structure equation modeling was applied to collected data to obtain the results. Results show that all three dimensions of KM have a significant impact on GI. Furthermore, GI also has a significant and positive impact on sustainable corporate performance. Results further show that GI partially mediates the relationship of the KM process and sustainable corporate performance, and absorptive capacity moderates the relationship of the KM process and GI, but there was no moderating effect of absorptive capacity between the relationship of the KM process and CSP. The findings of this study will provide useful insights for experts and manufacturers. It will help to understand the role of KM in their organizational behavior by being an eco-innovative ecological, economic, and social organization.

The COVID-19 pandemic outbreak remains one of the most influential events in the global economy over the recent years. While being primarily public health related, it has a tremendous impact on many other aspects, including business management. Many businesses were forced to introduce rapid changes to their business models in order to survive. The aim of this paper is to show the complexity and interrelations of changes triggered by COVID-19 outbreak. Understanding of this complexity is crucial for developing business resilience to similar events in the future. The paper uses systems thinking approach to analyze influence of COVID-19 pandemic on business operations and to show the importance of the proper government response to the COVID-19 crisis. A causal loop diagram is used to show the complicated mechanisms behind the impact of pandemic on several aspects of business operation and management. Perceptions of some variables play more important roles than actual variables, and it often requires more than one actor to solve a particular problem. Adaptive business management may prove to be a particular challenge for small business owners. The paper provides useful insights into the complex nature of contemporary business operation and management in the wake of a major epidemiological crisis. It may contribute to a better understanding of important factors that often tend to be disregarded and not paid enough attention to. It offers food for thought not only for academics, but also to business owners/managers, aware of the complexity of contemporary world and to government-level decision-makers.

The present study aims to present a consolidated view of the quantitative research on Knowledge Hiding (KHi) and Knowledge Hoarding (Kho), and the relationship with Knowledge Sharing (KS), and propose guidelines for future research. A systematic literature review was adopted, following rigorous procedures. The articles were searched in Scopus, Web of Science, Wiley Online, Science Direct, and Emerald. Fifty different articles were analyzed. The oldest article identified is from 2011. They were published in 33 different journals. Only 16 authors published more than one article on the topic. The four behaviors can be perceived as positive when the individual is committed to the organization and negative when the individual is not committed to the organization. A framework that summarizes the suggestions for future research is presented. Understanding the relationships between KHi and KSc, and between Kho and KSd might facilitate the flow of knowledge in organizations. The paper provides an original contribution by considering KS as two processes, collection and donation, highlighting the oppositional relationship between KHi and KSc, and between KHo and KSd. Furthermore, research gaps and further research lines in the KHi, KHo, and KS area are highlighted.